HIPAA-Compliant Messaging Made Easy: Top 10 Secure Texting Apps

Introduction

The healthcare industry is transforming in more ways than one, with each transformation resulting in improved patient care and enhanced patient outcomes. Thanks to the advancements in technology, the healthcare industry has witnessed better communication and collaboration between healthcare providers and patients. While technology continues to make improvements in healthcare, it also poses a few risks, especially the ones that put sensitive PHI at risk and makes secure messaging difficult.

Collecting patient information securely and communicating with patients in a secure manner is one of the biggest challenges faced by healthcare providers. This is because conversing and sharing patient information through calls, email, or messages is a clear violation of HIPAA and can invite hefty fines. Therefore, as a healthcare provider, you need to invest in a secure texting app that opens SMS as the medium to communicate with your patients securely and HIPAA-compliantly. 

What Is A Secure Texting App For Healthcare?

Secure text messaging apps allow the use of advanced security features that ensure that any information you send out via text can only be accessed by the intended recipient.

Secure messaging is often done using a dedicated texting platform such as Emitrr that offers such functionality. In the case of Emitrr, the user will have to enter the OTP received on their mobile number on the secure messaging platform to access the message. 

All such features aren’t available in regular texting, which makes it less secure and prone to data breaches. Hence, it is strongly recommended that you use secure messaging solutions to communicate with your patients. 

Here are some factors that make a secure messaging platform a must-have: 

• The information stays encrypted and confidential. This means it cannot be intercepted during transmission. 
• The information transmitted can only be decrypted by the intended recipient. Even the service providers and network operators cannot access the content of the message! 
• The messages sent by the provider can only be accessed with the encryption key. It also involves verifying the identity of the recipient. 
• If someone with malicious intent is trying to access the message and fails the identity verification, they won’t be able to break into the platform through which the messages are being shared, which further avoids message tampering. 

In this blog, we’ll talk about all things related to HIPAA-compliant instant messaging, and will also provide some insights into the top HIPAA-compliant texting software ruling in 2024. Sit tight and keep reading!  

Features To Look For In A Secure Messaging App

End-to-end encryption

Look for a secure messaging platform that offers end-to-end encryption, which means that your recipient can only read the messages with the decryption key. This will ensure that the messages stay protected and free from any interception. Also, no outside parties will be able to hack into your business texting platform with such strong encryption. 

HIPAA, TCPA, and SOC2 Compliance

Your chosen secure texting app must be HIPAA, TCPA, and SOC2 compliant. With these compliance regulations, you will be able to ensure that you’re sending messages in the right way. For example, TCPA compliance requires you to seek permission to send messages to your customers. This means that your secure texting platform must encompass opt-in and out-out management capabilities. SOC2 compliance pertains to data controls. It means that the secure messaging app that you choose must allow you to set who can access the contact data. HIPAA is all about protecting patient information. With the secure texting platform, you should be able to send links in text messages that lead the patients to a secure portal. 

Access controls

Choose a secure messaging platform that gives you complete control over who can access patient data. With a secure texting app like Emitrr, you can assign user statuses to yourself as well as your team members, along with specific permissions. These permissions could be restricted view of sensitive information or report access. 

Two-factor authentication

To ensure secure communication, you need to implement consistent security measures one of which is 2FA or Two Factor Authentication. 2FA requires the users to verify their identities through two methods. For example, first, the user can enter their phone number or email ID and then enter the OTP received on the contact information added to verify their identity. Make sure that your secure text messaging app offers such a feature. 

Saving and deleting texts

Make sure that your secure text messaging app offers the option to save patient texts or delete texts whenever appropriate. There are some apps that also offer auto message deletion. Analyze whether you want such a feature and then pick the app.

Benefits Of Using A Secure Texting App For Healthcare Practices

If you’re a healthcare provider and are looking for a secure way to communicate with your patients, you need to invest in a secure messaging app. Here are some benefits of using a secure text messaging app for communication: 

Ensures HIPAA, TCPA, and SOC2 compliance

HIPAA mandates are something that you always need to keep in mind while communicating with your patients. Any infraction would cost you $50000 and repeated violations could cost close to $1.5 million. However, when you use a HIPAA-compliant secure texting app, you ensure compliance with respect to patient communication and hence avoid hefty penalties. 

Saves time and cost

With a secure texting app, you save hours worth of daily time while communicating with patients. While calls and emails are time-consuming, patient portals aren’t the most user-friendly. SMS is the only communication channel that saves you time as well as money. Not only can you securely communicate with your patients, but you also save on those never-ending phone bills! A secure texting app like Emitrr is compatible with operating systems and will help streamline communication for you. 

Boost productivity

Why rely on pagers and computers when you have secure text messaging to send and receive PHI? With the help of a HIPAA-compliant secure messaging app, you can share PHI to authorized personnel, provided that there is high grade encryption implemented in the app. With timely access to information, you will see a surge in staff productivity, which will further improve patient outcomes. 

Share EMR/EHR

With a secure texting app, you do not need to rely on patient portals to access or share Electronic Health Records of your patients. You can easily access and share EMR/EHR with the app. Also, you can integrate the secure messaging app with your EHR/EMR system which will further streamline workflows.

Protects PHI

Sensitive PHI is subject to unauthorized access and transmission, which is why there are compliance rules in place. With a secure texting app, you get high-grade encryption and related safeguards to protect ePHI. Also, since you can set access controls with respect to who can access and edit patient information, you get complete control over the app.

Top 10 Secure Texting Apps 

1. Emitrr
2. Textmagic
3. Textline
4. LumaHealth
5. Klara
6. OhMD
7. TigerConnect
8. Solutionreach
9. Weave
10. Podium

Emitrr

Emitrr is a HIPAA-compliant text messaging app that healthcare practices can use for a secure patient communication system. To turn on secure messaging in Emitrr, all you need to do is toggle on the secure messaging in the message box. By doing so, the chat becomes end-to-end encrypted. To continue chatting securely, the patient needs to enter their mobile number and the OTP received on the said number. Aside from the advanced secure texting features, Emitrr also stands out in its Support, with a stellar 5/5 on Capterra. 

Features of Emitrr

Emitrr’s standout features

Emitrr’s AI Texting Features

• AI Smart Auto‑Replies: Automatically sends HIPAA‑compliant replies to common patient queries (e.g. hours, insurance, directions) without staff input.
• Missed Call to Text Automation: AI detects unanswered calls and triggers secure, HIPAA‑compliant follow‑up texts to keep the conversation going
• Automated Review Request Messages: After appointments, Emitrr’s AI workflows send HIPAA‑compliant SMS requests for feedback or reviews, no manual trigger required. 
• Multi‑Intent Keyword Detection: AI identifies actions such as “cancel,” “reschedule,” or “prescription,” then auto-responds or routes messages per defined HIPAA-compliant protocols.
• Intelligent Workflow Triggers: Emitrr uses AI to launch message workflows, such as no-show reminders or follow-ups, automatically based on patient behaviour.
• Sentiment & Engagement Analysis: AI can analyze patient reply tone and response behaviour, optimizing engagement and message timing in a HIPAA-compliant way.
• 24/7 AI Receptionist Functionality: Emitrr acts like an AI employee, automating outbound messages, handling FAQs, and managing workflows around the clock

Texting features

• 2-Way Text Messaging: Engage customers with Two-way conversations by allowing replies to your messages.
• Mass/Bulk Texting:Helps in reaching large groups with a single click.
• Group Texting: Facilitate group conversations within the same thread.
• Recurring Texts: Schedule SMS for updates, promotions, or reminders.
• MMS Messaging: Send multimedia files like images and videos.
• Drip Campaigns: Automate personalized message series for your contacts.
• Third-Party Integrations: Seamlessly connect with third-party external tools to streamline workflows.
• Contact Management: Organize, tag, and categorize your contact list efficiently.
• Unified Inbox: Manage conversations from multiple platforms in one shared SMS inbox.
• Personalized Messaging: Send tailored messages for better engagement.
• Automation: Automate replies and scheduled messages.
• Segmentation: Separate customer conversations based on tags or categories.
• Reports and Analytics: Track key metrics like response and resolution times.
• Chat-Based Surveys: Use SMS for customer feedback and reviews.
• Custom Fields and Templates: Create or modify templates to suit your needs.
• Auto-Replies: Respond to FAQs instantly.
• Landline Texting: Enable SMS on your landline number.
• Export Chats: Safely transfer data between platforms.
• Opt-Out Management: Allow customers to opt out of messages easily.
• Link Shorteners: Share links in a concise, professional format.
• Web Chat to SMS: Continue web-based conversations over text.
• Conversation Tagging: Organize threads with tags for quick identification.
• Bilingual Messaging: Communicate in multiple languages.
• VoIP Features: Enjoy advanced VoIP for phone system/ calling options like IVR, call recordings, and analytics.
• End-to-end encryption: Ensures that all messages in transit are encrypted and cannot be intercepted or accessed by unauthorized parties.  
• Access controls: Create activity logs for your users to track data access and monitor overall activity. Limit who all can access patient data on your portal. 
• File sharing: Quickly share important documents like lab reports, insurance details, and more through a secure portal that can’t even be intercepted by carriers.  
• Data privacy: Emitrr implements the necessary data protection protocols to ensure the privacy of sensitive PHI which includes storage and sharing of patient data.   
• 2FA: Get an added layer of security to ensure complete security of patient data. You can set two factor authentication for your patients whenever you onboard them to ensure that their data is free from any security breaches. 
• Real-time alerts: Send text message alerts to patients in real time. These could be regarding sudden changes in appointment schedules, updates in services, or other emergencies. 
• Integration with tools: Integrate Emitrr with your EMR/EHR,PMS and relieve yourself from the hassle of switching context and juggling with multiple tabs. 
• AI text generator: You can now put simple prompts and ask Emitrr AI to generate or polish SMS for you. Watch this quick video to learn more about this feature:

Pros of Emitrr

• HIPAA and TCPA-compliant 
• Easy to set up and use 
• Ample integration options 
• Affordable product 
• Excellent customer service

Cons of Emitrr

• More robust secure texting capabilities are coming soon

Emitrr Pricing

Name of the Plan	Price if Paid Monthly	Price if Paid Annually
Standard	$45 per month	$495 annually
Pro	$64 per month	$704 annually

Note: 

• You only pay for what you use. This pricing is based on the number of messages that you want to send out per month. You can contact sales if you are a large enterprise and want a personalized quote based on your use case. 
• If you’re a healthcare business, then you need to pay an additional $200 fee that will give you access to all the advanced automation capabilities you require. 
• If you require AI capabilities, you can upgrade from the Standard to the Pro plan.

Emitrr Support Channels

• Email/Help Desk
• FAQs/Forum
• Knowledge Base
• Phone Support
• 24/7 (Live rep)
• Chat 

See how to send secure text using Emitrr:

Textmagic

Textmagic is a HIPPA- compliant sms service that offers HIPAA-secure messaging as one of its capabilities to ensure smooth and secure transfer of information. 

Features of Textmagic

• Secure Two-Way Text Messaging: Send secure two-way text messages to recipients.
• Time-Saving SMS Templates: Use SMS templates to save time.
• SMS Marketing Campaigns: Launch SMS marketing campaigns.
• Group & Mass Texting: Send group texts and mass texts.

Pros of Textmagic

• Intuitive interface 
• Easy to import contacts 

Cons of Textmagic

• Expensive product 
• Issues with message delivery 

Textmagic Pricing

Textmagic pricing starts at $ 0.04 per message

Textmagic Support Channels

• Phone support 
• Email 
• Chat 
• FAQs 

Textline

Textline is a HIPAA-compliant text messaging service that offers functionalities for effective communication between healthcare professionals through the process of automation, customer engagement, and team collaboration. 

Features of Textline

• Secure Two-Way Text Messaging: Secure two-way text messaging with recipients.
• CRM Integration: Integrate with CRMs to streamline workflows.
• Scheduled Messaging: Schedule text messages for a later date.
• Autoresponders: Set up autoresponders.

Pros of Textline

• Easy to setup and use 
• Seamless integration 

Cons of Textline

• Clunky mobile version 
• Limited automations 

Textline Pricing

Textline pricing starts at $59 per month 

Textline Support Channels

• Email 
• Knowledge base 
• Chat 

LumaHealth

LumaHealth is a patient messaging software with a HIPAA texting app that caters to health systems, health centers, and clinics; with the aim to constantly improving processes and workflows. It is also one of the most secure chat app in the market.

Features of LumaHealth

• Real-Time Patient Communication: Communicate with patients in real time using a patient communication system.
• Broadcast Messaging: Send broadcast text messages to make announcements.
• Multi-Language Communication: Converse in 20+ languages.
• Patient Feedback Requests: Send feedback requests to patients.

Pros of LumaHealth

• User-friendly interface 
• Easy customization of messages 

Cons of LumaHealth

• Inadequate customer service
• Limited integrations 

LumaHealth Pricing

Contact LumaHealth to get a quote 

LumaHealth Support Channels

• Knowledge Base
• Chat
• Email/Help Desk
• Phone Support
• FAQs/Forum

Klara

Klara is a patient engagement platform that focuses on reshaping healthcare interactions. With Klara, you can either send standard texts or encrypted texts. You can utilize Klara as a private texting app for secure messaging. For encrypted messages, a link directing patients to Klara will be sent. This will help you stay HIPAA-compliant and keep patient information protected. 

Features of Klara

• Secure Two-Way Patient-Provider Communication: Two-way secure interaction between patient and provider.
• EHR Integration: Integrate with EHRs to optimize workflows.
• Automated Patient Touchpoints: Automate existing touchpoints to improve patient outcomes.
• Reminders & Confirmations: Send reminders and confirmations

Pros of Klara

• Easy to use 
• Good support 

Cons of Klara

• Issues with integrations 
• Relatively expensive product 

Klara Pricing

Contact Klara support to get the exact Klara pricing plans. 

Klara Support Channels

• Email
• Phone
• Knowledge base 
• FAQs 

OhMD

OhMD is a HIPAA-compliant patient communication platform. It ensures secure instant messaging with patients through encrypted SMS links. Once the patient clicks on the encrypted SMS link, a secure chat will be initiated. 

Features of OhMD

• Easy EHR Integration: Integrate your EHR system easily.
• Forms, Surveys & Review Links via Text: Send forms, surveys, and review links through texts.
• Automated Workflows: Automate common workflows such as appointment scheduling.
• Two-Way Text Messaging: Two-way text messaging for quick communication.

Pros of OhMD

• Easy to use 

Cons of OhMD

• Glitchy software 

OhMD Pricing

OhMD pricing starts at $250 per month.  

OhMD Support Channels

• Email/Help Desk
• Chat
• Phone Support

TigerConnect

TigerConnect is a good, secure texting app that facilitates HIPAA-compliant and secure text messaging for clinicians and patients. This clinical collaboration software is HITRUST-certified and offers ample features to keep patient information encrypted. 

Features of TigerConnect

• Secure Two-Way Messaging: Engage in secure two-way messaging with end-to-end encryption.
• Simple Access Control: Manage access control with a few clicks.
• Personalized Group & Mass Texting: Send personalized group texts and mass texts.
• Message Attachments: Add attachments to your messages.
• High-Priority Messaging: Send high-priority messages.
• Auto-Delete Messages: Auto-deletion of messages.

Pros of TigerConnect

• Easy to use 
• Great secure messaging feature 

Cons of TigerConnect

• Difficult integration 
• Limited features 

TigerConnect Pricing

To know the exact pricing plans of TigerConnect, you need to contact its support to get a quote. 

TigerConnect Support Channels

• FAQs/Forum
• Email/Help Desk
• Phone Support
• Knowledge Base
• Chat

Solutionreach

Solutionreach is a cloud-based patient‑first engagement platform designed for healthcare providers across medical, dental, vision, and wellness sectors. It streamlines tasks such as appointment scheduling, two-way texting, automated reminders, surveys, and review management, all within a HIPAA-compliant texting platform. 

Features

• Automated Appointment Reminders: Reduce no-shows via SMS, email, and voice reminders.
• Two-Way Texting: Securely communicate with patients in real time.
• Patient Satisfaction Surveys: Collect feedback post-visit.
• Reputation Management: Request online reviews automatically.
• Newsletters & Campaigns: Send bulk emails to keep patients informed.

Pros of Solutionreach

• Easy to use for sending appointment reminders, two‑way SMS, and personalized communication.
• Supports automated reminders, follow-ups, recalls, and post-care surveys via 

Cons of Solutionreach

• Users report periodic system bugs, sync failures, or downtime that disrupt communication workflows.
• Messaging templates, scheduling options, and group messaging are seen as rigid or restrictive by some customers
• Pricing can be expensive, especially for small clinics, relative to competitors with similar features

Solutionreach Pricing

You need to contact their team to get the exact solutionreach pricing quotes. 

Solutionreach Support Channels

• Phone Support
• Email Support
• Live Chat
• Help Center & Knowledge Base
• Webinars & Training Sessions
• Dedicated Account Managers

Weave

Weave is an all-in-one communication and practice management platform tailored for small to mid-size healthcare practices, especially dental, optometry, veterinary, and aesthetic clinics. It integrates secure texting, phone systems, payments, scheduling, and AI tools designed for healthcare settings.

Features of Weave

• Two-way texting: Real-time SMS with patients
• VoIP phone system: Unified communication via calls and texts
• Automated reminders: Reduce no-shows with scheduled alerts
• Payment collection: Send and receive payments via text
• Online reviews: Request and manage Google reviews

Pros of Weave

• All-in-one communication hub
• Easy integration with EHRs
• Modern, intuitive user interface
• Streamlined patient experience

Cons of Weave

• Higher pricing for small clinics
• Occasional call quality issues
• Limited customization in some features

Weave Pricing

Weave basic subscription starts at $399, $750 setup fee, and $100 for reviews. The price of the plan also depends on the plan you opt for. 

Weave Support Channel

• Phone
• Chat
• Email
• FAQs
• Knowledge base

Podium

Podium is a comprehensive patient communication platform ideal for healthcare providers, offering secure tools to enhance engagement across HIPAA-compliant texting platforms, email, and other channels. It enables healthcare practices to streamline patient communication in healthcare, manage feedback, and strengthen their online reputation, all while using secure, SMS-based messaging to improve patient experience and trust.

Podium Features

• SMS Messaging: Communicate with customers or send SMS marketing campaigns.
• Reviews: Collect and manage reviews via SMS, integrating with platforms like Google and Facebook to improve your online reputation.
• Phones & Calling: Provides a VoIP phone system for communication with customers and internal teams.
• Website Contact Forms: Create custom forms to gather information from website visitors.

Podium Pros

• Podium’s intuitive interface is easy to use, even for those without technical expertise.
• It offers powerful tools for managing and improving your business’s online reputation.
• Automating tasks like review requests and marketing campaigns boosts efficiency and saves time.

Podium Cons

• Podium’s pricing can be steep compared to other platforms, which some users feel is too expensive.
• Many users have reported slow and unhelpful customer service, which can lead to unresolved issues.
• Podium’s complex contracts can make it difficult for users to switch to other platforms before the agreement ends.

Podium Pricing

As mentioned, the cost of Podium can be too high for small businesses. The platform offers three kinds of pricing options, and here’s what Podium’s pricing looks like:

• Core: $399 a month
• Pro: $599 a month
• Signature: Custom pricing 

Podium Support Channels

• Chat
• Phone Support
• Email/Help Desk
• Knowledge Base

Why Is Emitrr The Best Secure Texting App?

Out of all the 10 secure messaging apps ruling in 2025, Emitrr tops the list as the most secure texting app due to the following reasons:

AI-Powered Communication Features

Emitrr combines HIPAA secure messaging with powerful AI capabilities to make patient communication smarter and faster. Its AI features include:

• AI Chatbots for Patient Queries: Instantly respond to common patient questions 24/7.
• AI Appointment Reminders: Automatically send personalized reminders to reduce no-shows.
• AI Sentiment Analysis: Detect urgency or concern in patient messages for faster follow-up.
• AI Workflow Automation: Streamline repetitive tasks like appointment confirmations and post-care follow-ups.
• AI Translation: Communicate with patients in multiple languages in real time.

Built for HIPAA Compliance

When it comes to HIPAA-compliant messaging apps, healthcare providers need more than just a way to send texts. They need a reliable, secure, and easy-to-use HIPAA-compliant text messaging solution that protects patient privacy while making communication simple. That’s exactly why Emitrr stands out as one of the best HIPAA-compliant communication apps available today.

Secure Messaging That Meets HIPAA Standards

Emitrr is a true HIPAA texting app that goes beyond basic secure texting HIPAA requirements. It’s built specifically for healthcare, so every message you send is encrypted and protected. Whether you’re using it as a HIPAA-compliant SMS service or a full HIPAA-compliant messaging app, it ensures that sensitive patient information stays safe.

More Than Just Messaging

As a complete patient communication software, Emitrr makes it easy for providers and staff to connect with patients through secure text messages, reminders, and updates. You can use it as a HIPAA-compliant phone app to improve patient communication in healthcare without worrying about violating privacy laws.

Designed for Healthcare Workflows

Unlike many HIPAA-compliant texting platforms, Emitrr is designed for real healthcare needs. It supports HIPAA-compliant instant messaging, appointment reminders, follow-ups, and even review requests, all in one place. It’s not just another HIPAA-compliant text messaging app; it’s a complete HIPAA-compliant texting software solution for modern practices.

Perfect for Any Type of Provider

Whether you need a patient text messaging service to confirm appointments, a patient messaging software to follow up after visits, or HIPAA-compliant texting for therapists and clinics, Emitrr is built for you. It even supports HIPAA-compliant texting with patients in multiple languages, making it one of the most flexible HIPAA secure messaging tools on the market.

Unparalleled support

Emitrr is the most secure chat app and takes pride in its customer service, and is rated 5 stars for the same by major review platforms such as Capterra and Software Advice. Emitrr offers end-to-end support through phone, live chat, email, FAQs, and knowledge base, and is very responsive.  

Affordable

The pricing plans are pretty flexible, as you only pay for what you use. There are no hidden charges, setup fees, or binding contracts involved. The platform offers great value for money.  

Secure Texting App FAQs

Conclusion

If you are a healthcare professional and communicate with your patients on a regular basis, then texting is the way to go. Not only will you be able to deliver a better patient experience but will also save time and resources. However, to ensure you comply with HIPAA rules regarding sharing PHI, you must sign up for a secure texting platform that allows you and your patients to communicate seamlessly. 
Are you ready to take your texting game to a whole new level? Well, now is the time! Did Emitrr’s offerings pique your interest? Find out how Emitrr fits your use case by booking a quick call here.