10 Best Attentive Alternatives for Your Business

Introduction 

Though Attentive is one of the popular SMS marketing platforms, it still might not cater to the unique needs of each business. Perhaps there are some limitations in terms of customization, and features, and the cost is a little too much. If you are also a business looking for a robust  Attentive alternative, then looking at the top 10 alternative Attentive app solutions that promote innovative solutions within SMS marketing and customer communication automation will help you get the best platform for your business. 

If improving customer engagement along with streamlining operations is exactly what you seek, then these are the recommendations you need below. So let’s get started!!

What is Attentive?

Attentive text messaging is a leading SMS marketing platform aimed at helping businesses interact with their customers through personalized text messages. The platform is widely used by e-commerce brands, retail businesses, and other industries relying on direct customer communication for marketing, sales, and support.

Attentive Features

• 2-Way Messaging: Enables interactive communication where recipients can respond directly to messages.
• Audience Targeting: Focuses on specific demographics or customer groups for better results.
• Automated Responses: Sends predefined replies to messages without manual intervention.
• Campaign Analytics: Offers insights into campaign performance metrics and outcomes.
• Campaign Management: Simplifies the creation, execution, and monitoring of marketing campaigns.
• Contact Management: Organizes and maintains customer information for effective outreach.
• Conversion Tracking: Monitors how many recipients take the desired action after receiving messages.
• Data Import/Export: Simplifies transferring customer data to and from the platform.
• Engagement Tracking: Analyzes how customers interact with your messages and campaigns.
• Group Messaging: Sends a single message to multiple recipients simultaneously.
• Lead Management: Tracks and nurtures potential customers throughout the sales funnel.
• Marketing Automation: Automates repetitive tasks like sending messages or scheduling campaigns.
• Mass Texting: Distributes a message to a large audience at once for announcements or promotions.
• Multi-Channel Marketing: Executes campaigns across various platforms like SMS, email, and social media.
• One-to-One Messaging: Facilitates private, personalized communication with individual recipients.
• Push Notifications: Delivers instant alerts to users via mobile apps or browsers.
• Reporting/Analytics: Tracks metrics to assess the success and areas of improvement for campaigns.
• SMS Marketing: Promotes products or services directly through text messages.
• Scheduled Messaging: Prepares and sends messages at predetermined times.
• Segmentation: Breaks down your audience into groups for more relevant communication.
• Third-Party Integrations: Connects with other tools and platforms for enhanced functionality.

Attentive Pros & Cons

Attentive Pros

• Easy Campaigns – This platform offers intuitive list-building, campaign setup, workflow automation, and ensures adherence to legal requirements.
• Empowering Users Through Training and Professional Development – Comprehensive training and professional development opportunities help users fully utilize the product’s capabilities.
• Exceptional Support – The exceptional support team facilitates an easy setup.

Attentive Cons

• Feature-Rich but Room for Improvement – While the software offers a wide range of features, there are still some gaps that could be addressed.
• Limited Integration with Non-Shopify Plus – Integration is not seamless for users who are not on Shopify Plus.
• Initial Setup Challenges for Signup Marketing – Setting up the signup marketing box during the initial stages can be a bit confusing for new users.
• Limited Analytics and Reporting – The platform falls short in providing robust analytics and reporting features, which are essential for online businesses.

Attentive Pricing

Attentive cost: It offers a subscription priced at $35.99, providing access to all its features. You can also take advantage of a 7-day free trial to see if the app meets your requirements.

Attentive Integrations

• Mailchimp
• Shopify
• Freshdesk
• Zendesk Suite
• Omnisend
• ActiveCampaign
• Aftership
• Klaviyo
• Campaign Monitor by Marigold
• AWeber
• Srip
• Shopify Plus

Attentive Customer Support Channels

• Email Support: [email protected]
• Live Chat
• Help Center/Knowledge Base
• Phone Support
• In App Support

Attentive Ratings 

• Capterra – 4.8 / 5
• G2 – 4.7 / 5

Attentive Reviews

“We just got a couple of bills and they were double what we expected. When tracking the costs, they make sense, but we weren’t told about some billed features that weren’t a factor with our previous company.”

“The journeys are a bit harder to navigate but the templates are very helpful.”

Source: Capterra

Reasons to Look for an Attentive Alternative

Limited Features

Attentive app is mainly recognized for its SMS marketing functionalities, but it lags behind its competitors when it comes to some of the additional advanced features businesses are now accustomed to, like strong automation, better analytics, or omnichannel connectivity. This also limits business growth. Businesses need wide-ranging tools to manage their businesses efficiently and enhance customer interaction, hence it is important to look for a platform that offers robust features that can caters to diverse business needs. 

Not the Best Customer Service

When it comes to customer service Attentive app lags behind as it is a critical aspect of any software solution. Customers have encountered delayed responses, lack of personalized support, or inadequate resolution of technical issues. This lack of support can cause operations to be disrupted and leave businesses without the support they need during critical situations. Exceptional support is a must, and Attentive text marketing platform does not deliver on this front.

Integration Challenges

Attentive text marketing platform struggles with integrating seamlessly into existing business ecosystems. It is incompatible with CRMs, marketing platforms, and analytics tools, thereby disrupting workflows and limiting operational efficiency. Businesses need tools that integrate effortlessly to ensure smooth processes, and Attentive’s shortcomings in this area are a significant barrier.

Better Alternatives in the Market

The market is filled with platforms that offer more advanced features, better usability, and greater value for money. These alternatives provide more capabilities such as AI-driven insights, customizable workflows, and superior scalability. By choosing a more capable and cost-effective platform, businesses can overcome these challenges, optimize operations, and deliver better experiences for their customers.

10 Best Attentive Alternatives

1. Emitrr
2. Braze
3. SlickText
4. Klaviyo
5. Podium
6. Birdeye
7. Textedly
8. Emotive
9. SimpleTexting
10. Twilio

1. Emitrr

Emitrr is one of the best Attentive alternatives and an all-in-one platform for SMS marketing. This is specifically designed to improve customer engagement and streamline communication. This Attentive competitor is feature-rich and offers various features such as automated workflows, mass texting, Two way texting, integration with CRM systems, and a lot more!!  It caters to industries like healthcare, wellness, real estate, and more, making it ideal for businesses seeking a versatile communication tool. Here is the quick look at this Attentive text marketing alternative: 

Emitrr Features

• Customizable Call Filters: Block spam and prioritize important calls with advanced filtering options tailored to your needs.
• Voicemail-to-Text Transcription: Convert voicemails into text instantly, enabling faster call screening and response times.
• Device Compatibility: Manage calls effortlessly across both mobile and desktop devices, ensuring flexibility on the go.
• Whitelist and Blacklist Options: Control who can contact you by maintaining a trusted contact list and blocking unwanted callers.
• Call Recording and Storage: Record and archive calls for training, compliance, or reference purposes, with easy access via the dashboard.
• Integrated Communication Platform: Manage calls and text messages from a single platform for seamless and unified customer interactions.
• Browser Extension Support: Use Emitrr’s call screening tools directly through your browser for quick and hassle-free call management.
• Keyword-Based Routing: Automatically direct calls to the right team based on specific keywords mentioned by the caller.
• Call Tagging and Notes: Organize and track calls by adding tags and notes, enabling better follow-up and team coordination.
• Real-Time Call Insights: Get instant data on incoming calls, such as caller information, call duration, and outcomes, for informed decision-making.
• Do Not Disturb Mode: Customize “Do Not Disturb” settings to minimize interruptions during focus hours or high-priority tasks.
• Personalized Caller Prompts: Enhance the caller experience with custom greetings and prompts that reflect your brand’s tone and style.
• AI-Powered Sentiment Analysis (Coming Soon): Identify the emotional tone of callers to prioritize urgent issues and handle sensitive conversations efficiently.
• Intelligent Call Routing: Automatically route calls to the appropriate team or department, improving efficiency and customer satisfaction.
• Two-Way SMS Integration: Enable text messaging alongside calls for flexible and efficient customer communication, perfect for follow-ups or quick updates.
• Call Analytics and Reports: Analyze call data, response times, and team performance to identify areas for improvement.
• Automated Interactive Responses (IVR): Use an interactive voice response system to handle routine queries, reducing the workload for your team.
• Collaborative Team Tools: Share call notes, assign tasks, and coordinate effectively with team members to improve call handling.
• Custom Workflow Integration: Leverage API support to integrate Emitrr with your existing systems and tailor workflows to fit your business needs.
• Geolocation-Based Call Screening: Filter and prioritize calls based on the caller’s location, ideal for region-specific businesses or promotions.
• Dynamic Call Queues: Create prioritized call queues to ensure high-value or urgent calls are attended to first.
• Multilingual Support: Offer greetings and call management in multiple languages to cater to diverse customer needs.

Emitrr Pros

• Comprehensive Communication Tools: The platform integrates both call management and messaging in one unified solution, covering all communication needs.
• Spam Blocking: Effectively filters out unwanted or spam calls, allowing businesses to focus on meaningful conversations.
• Seamless Integrations: Connects with popular CRM platforms such as Salesforce, Zoho, and HubSpot, ensuring smooth workflows and better customer data management.
• User-Friendly Interface: An intuitive dashboard simplifies call screening for businesses of any size, reducing the learning curve.
• Customizable Features: Offers the ability to customize filters, greetings, and call queues to meet the specific needs of your business.
• Affordable Pricing: Flexible pricing options cater to both small businesses and large enterprises, providing excellent value for the offered features.

Emitrr Cons

• Emitrr continuously tests and introduces innovative features, so there are no major drawbacks to note.

Emitrr Pricing

For SMS, Emitrr offers a text-based pricing model that starts at $149 a month. 

Emitrr Integrations

Emitrr offers 500+ integrations across different industries such as dental, recruiting, real estate, etc. with tools like:

• MailChimp
• Denticon
• AthenaHealth
• Zapier
• Salesforce
• HubSpot
• Facebook
• HouseCall Pro
• Slack 
• And more!

Emitrr Customer Support Channels

• Live chat: Chat with Emitrr’s live representatives
• Phone: Call Emitrr at +1 (210) 941-4696
• Email: Send email to Emitrr’s support team at [email protected]
• Knowledge base
• FAQs/forum
• SMS 

Emitrr Ratings

• Capterra – 4.8 / 5
• G2 – 4.7 / 5

Emitrr Reviews 

“AWESOME. I would recommend to anyone looking for a messaging platform. Especially love having a text friendly retail number that is the SAME as the number we’ve always had.”

“Great. One of the best communications tools that I have used.”

Source: Capterra

2. Braze

Braze is another Attentive alternative for multichannel customer engagement, combining SMS with email, push notifications, and in-app messages. This Attentive email marketing alternative helps businesses achieve personalization with data-driven insights and AI-powered recommendations to deliver tailored experiences and increase customer retention. Here is a quick look at this Attentive email marketing alternative: 

Braze Features

• Campaign Scheduling: Lets users plan and schedule the timing of campaigns to reach the right audience at optimal moments.
• Channel Management: Enables the control and coordination of communication channels for consistent messaging.
• Contact Management: Organizes and manages customer data for more personalized and effective communication.
• Drip Campaigns: Automated series of emails or messages sent over time to nurture leads and build relationships.
• Email Marketing: Using email as a channel to promote products, services, or engage customers with relevant content.
• List Management: Organizes and manages contact lists to target specific segments effectively in campaigns.
• Marketing Automation: Automates marketing tasks like email sends, social media posts, and lead nurturing to increase efficiency.
• Multi-Channel Communication: Engages customers through different channels, such as email, SMS, social media, etc.
• Push Notifications: Short, clickable messages sent directly to users’ mobile or desktop devices to prompt immediate action.
• Real-Time Analytics: Provides immediate feedback on campaign performance to make adjustments and improvements on the fly.
• Real-Time Data: Offers up-to-date information that allows businesses to make informed decisions in real-time.
• Reporting/Analytics: Tools to track and analyze key performance indicators, helping improve decision-making and strategy.
• Template Management: Manages, organizes, and stores templates for emails, landing pages, and other marketing materials.

Braze Pros

• User-Friendly and Scalable with Room for Growth: A robust, easy-to-use platform that supports scalability but could benefit from additional features.
• Transforming Customer Engagement with Automation: Braze revolutionized customer communication by enabling automated, real-time, personalized messaging across multiple channels.
• Advanced Targeting and Campaign Tracking Made Easy: Features like user segmentation and advanced, straightforward campaign tracking enhance marketing precision
• Visually Appealing Templates: The platform offers beautiful templates, excellent content creation tools, and a visually appealing dashboard.

Braze Cons

• Limited Built-In Reporting and Analytics: The platform’s reporting and analytical tools lack depth and could use enhancement.
• Drag & Drop Editor Missing Key Features: The creation tools, especially the drag-and-drop editor, lack functionalities to fully leverage the available channels.
• Challenges with Google Workspace SAML Integration: Setting up Custom SAML with Google Workspace is overly complex and significantly delayed compared to other platforms.

Braze Pricing

N/A

Braze Integration

Here are the list of integrations this Attentive alternative offers: 

• ZeroBounce
• Phrase Localization Platform
• Stripo.email
• Crowdin
• Opensend
• PostGrid Print & Mail
• ViralSweep
• Heap
• Northpass

Braze Customer Support Channels

• Support Portal
• Email Support
• Knowledge Base
• FAQs

Braze Ratings

• Capterra – 4.7 / 5
• G2 – 4.5 / 5

Braze Reviews 

“Horrible Custom SAML SSO integration for Google Workspace companies” 

“The quality of customer support is low. It takes endless time out of my week to resolve the issues we’re facing. Many standard functionalities are missing. The fact that you have a limited amount of data points is frustrating. The AI copywriter is cringy and not on point.”

Source: Capterra

3. SlickText

SlickText is a user-friendly and intuitive SMS marketing platform specifically designed for small to medium-sized businesses. This Attentive competitor offers various tools to create SMS campaigns, manage contact lists, and monitor performance. Here is a quick look at this Attentive email marketing alternative:

SlickText Features

• Automated Scheduling: Plan and send SMS messages at the best times without manual effort.
• Drip Campaigns: Automate and schedule sequences of text messages to nurture leads over time.
• Lead Management: Monitor and organize your leads using SMS-based communication tools.
• Mass Text Messaging: Effortlessly broadcast messages to your entire subscriber base or specific segments, including options for links, images, and emojis.
• Message Personalization: Tailor SMS content to each recipient using subscriber data for higher engagement.
• Real-Time Notifications: Stay updated instantly with alerts for actions like new subscribers or message responses.
• Customizable Templates: Design and adapt SMS templates to fit your campaign goals.
• Template Management: Store and organize pre-made templates for easy access during campaign creation.
• Third-Party Integrations: Expand your platform’s functionality by connecting with external apps and software.
• Link Shortening: Save characters and track clicks with built-in URL shortening tools.
• Reporting & Analytics: Generate detailed reports to evaluate the success of your SMS marketing efforts.
• Workflow Management: Improve efficiency by automating and organizing SMS campaign workflows.
• Drag & Drop Tools: Simplify campaign creation with an intuitive drag-and-drop interface.
• MMS and Picture Messaging: Boost engagement by attaching images or media to your text messages.

SlickText Pros

• Comprehensive List-Building Tools: SlickText helps expand and manage your subscriber base effectively with features like website popups, opt-in forms, QR codes, and opt-in links.
• Engagement-Focused Features: Keep your audience interested with options such as text-to-join, mobile coupons, surveys, and text-to-win contests, perfect for attracting and re-engaging customers.
• User-Friendly Interface: Both the web platform and mobile app are designed for ease of use, featuring a straightforward and intuitive dashboard.
• Powerful Automation Tools: Simplify SMS marketing campaigns with drag-and-drop builders and automated workflows that streamline messaging processes.

SlickText Cons

• Limited Integrations: The platform offers minimal compatibility with external tools, making it challenging for businesses relying on unsupported CRMs or other software.
• No Rollover for Unused Messages: Unused message credits expire at the end of the month, which can lead to inefficiencies for some users.
• Insufficient Reporting Features: SlickText lacks detailed analytics, such as open rates, click-through rates, and engagement metrics, which are essential for optimizing SMS campaigns.
• Complicated Dashboard: Navigating the platform’s dashboard can be cumbersome, with many users finding it less intuitive than expected.

SlickText Pricing

SlickText provides a free plan along with eight tiered pricing options based on monthly text allotments:

• $29/month: Includes 500 text messages per month.
• $49/month: Includes 1,000 text messages per month.
• $79/month: Includes 2,000 text messages per month.
• $139/month: Includes 3,600 text messages per month.
• $189/month: Includes 5,000 text messages per month.
• $350/month: Includes 10,000 text messages per month.
• $750/month: Includes 25,000 text messages per month.
• $1,250/month: Includes 50,000 text messages per month.

SlickText Integration

This attentive alternative integrates with various third-party platforms:

• Slack
• MailChimp
• Shopify
• HubSpot CRM
• Zapier
• ActiveCampaign
• Constant Contact
• GetResponse

SlickText Customer Support Channels

Here are all the SlickText customer support channels that you can find: 

• Chat
• Phone
• Email
• FAQs
• Knowledge base

SlickText Ratings

• Capterra – 4.8 / 5
• G2 – 4.8 / 5

SlickText Review

“I think there’s some room for growth in the segmenting/text group experience, but it really wasn’t a make or break at all, I figured out a solution for my specific use case by reaching out through chat, and it was super easy from there!”

“We sent a cancellation request over a year ago. They didn’t cancel our account and continued to bill us for 12 months. When we called to cancel for the second time they argued with us and refused to hear our complaint. The employee said (direct quote) “I’m not talking to you about this and there’s no management for you to talk to.”

Source: Capterra

4. Klaviyo

Klaviyo is another Attentive email marketing alternative and e-commerce-focused marketing automation platform. This Attentive alternative specializes in various sectors such as email marketing, SMS marketing, and more!! Here is a quick look at its features, pros, cons, pricing, and everything for better understanding: 

Klaviyo Features 

• 2-Way Messaging: Engage in real-time conversations by allowing customers to reply to your messages.
• Automated Responses: Save time by setting up automatic replies for common customer queries or actions.
• Campaign Analytics: Measure campaign success through delivery, click-through, and conversion metrics.
• Campaign Management: Plan, execute, and monitor all aspects of your marketing campaigns.
• Customizable Templates: Design and modify templates to match your campaign needs..
• Drag & Drop: Use an intuitive drag-and-drop interface to create campaigns effortlessly.
• Drip Campaigns: Automate a series of messages sent over time to nurture leads and build engagement.
• Email Marketing: Send targeted email campaigns to engage and convert leads.
• Mass Texting: Send bulk SMS messages to large groups of customers or subscribers.
• Message Personalization: Customize messages with customer-specific details for better engagement.
• Multi-Channel Communication: Communicate with customers across various channels, including SMS and email.
• Real-Time Analytics: Get immediate insights into campaign performance as data comes in.
• Scheduled Messaging: Plan messages in advance to be sent at specific times.
• Shortcodes: Use short, memorable codes to make campaigns more accessible and engaging.
• Third-Party Integrations: Connect with external tools to enhance the functionality of your platform.

Klaviyo Pros

• Reliable Email Marketing for Sales: The platform offers robust email marketing tools with advanced options, ensuring reliability and better sales outcomes.
• Quick and Easy Onboarding: Setting up Klaviyo is hassle-free, with campaigns running within 24 hours, complemented by an outstanding onboarding experience.
• Competitive Pricing: Klaviyo stands out for offering comparable features to other platforms at a more affordable price point.
• Seamless Shopify Integration: The integration with Shopify is robust and efficient, allowing for smooth syncing of lists and data between platforms.
• User-Friendly Interface: Klaviyo boasts a clean, intuitive interface that works reliably, simplifying campaign management.

Klaviyo Cons

• Transparent Plans but Limited Flexibility: While all plans are advertised as equal with no hidden fees, the lack of differentiation might not cater to diverse user needs.
• Lacks Advanced Features: The software’s basic functionality, including weak API capabilities and limited server bandwidth, may not meet the demands of power users.
• Pricing Changes Lead to Credit Loss: A shift in the pricing structure caused users to lose unused credits, leading to dissatisfaction and unexpected costs.
• Data Overwriting Issues: When multiple users subscribe through the same form, contact data can be overwritten, creating data management challenges.
• Performance Challenges with Complex Flows: The flow editor slows significantly when handling long or complex sequences, hampering efficiency for advanced users.

Klaviyo Pricing

Here is the pricing details of this Attentive SMS alternative: 

• Email and SMS: Starting at $60 / month
• Email: Starting at $45 / month

Klaviyo Integration

This Attentive Competitor integrates with variouos third party tools: 

• Canva
• WordPress
• Wix
• Eventbrite
• Shopify
• Zoho CRM
• Stripe

Klaviyo Customer Support Channels

• Help Center
• Email support
• Live Chat
• SMS
• Knowledge Base

Klaviyo Ratings

• Capterra – 4.6 / 5
• G2 – 4.6 / 5

Klaviyo Reviews

“BIG SCAM; they are stealing funds; The account was downgraded to a free plan and they kept charging my Creditcard. so then i have tried again to downgradec and on top i did close the account. still same issue. Klaviyo keeps deducting money from our creditcard”

“Again, when I ask them nicely to remove another featured they added and we never asked for, I am asked the same questions 3 times in a row and ultimately treated like a robot. Different agents, but same behaviour. And the attitude? It’s like they all have a bad day!”

Source: Capterra

5. Podium

Podium is a local business platform that focuses specifically on customer interaction and review management. This Attentive competitor offers various features such as SMS, web chat, payment processing,and centralized messaging inbox to cater to business needs. Let’s have a quick look at this Attentive text messaging alternative:

Podium Features 

• Automated Responses: Sends preset replies to incoming messages, ensuring timely communication.
• Campaign Timing: Enables businesses to schedule and send marketing messages at optimal times.
• Personalizable Templates: Offers customizable message templates that can be adapted to meet specific business needs.
• HIPAA Compliance: Guarantees the secure handling of patient information, in line with healthcare privacy standards.
• Instant Notifications: Provides immediate alerts for new messages or significant updates.
• Analytics & Reporting: Delivers detailed reports and data to track and evaluate performance.
• Online Reputation Monitoring: Assists in managing and improving a business’s online reputation and customer reviews.
• Text Messaging: Sends direct SMS messages to customers for quick and efficient communication.
• Automated Messaging: Allows messages to be sent automatically at scheduled times for convenience.
• Social Media Connectivity: Integrates messaging tools with social media platforms for seamless communication.
• Customer Surveys & Feedback: Gathers customer opinions and feedback using tailored survey forms.
• Customizable Data Fields: Provides the ability to adjust data fields to meet specific business requirements.

Podium Pros

• Easy-to-Use and Dependable: Users find Podium to be a reliable and user-friendly platform, with features suited for both small and large businesses.
• Efficient Customer Interaction: Podium enables businesses to communicate effectively with customers and gather valuable feedback effortlessly.
• Simplified Review Management: The platform streamlines the process of requesting and managing customer reviews, making it a key feature.
• Convenient Customer Communication: Podium allows businesses to connect directly with customers through its accessible desktop app, ensuring smooth communication.

Podium Cons

• Expensive Pricing: Users feel that Podium’s pricing is on the higher end, with monthly fees ranging from $249 to $400, making it less affordable compared to other solutions.
• Ineffective Customer Support: Some customers have reported dissatisfaction with Podium’s customer service, citing slow response times and challenges in resolving issues.
• Lengthy Setup Time: The setup process for Podium can be slow, with some users experiencing delays of up to six months.
• Subscription Cancellation Issues: There are instances where users struggle to cancel their subscriptions, facing continued billing despite submitting cancellation requests.

Podium Pricing

This  Attentive alternative pricing is quite expensive, particularly for small businesses. Here is what Podium’s pricing looks like:

• Core: $399 a month
• Pro: $599 a month
• Signature: Custom pricing

Podium Integration

Podium integrates with various third-party apps and software including:

• AthenaHealth
• AroFlow
• Airtabele
• AdvancedMD
• ADF Leads
• AMS Pro
• BigCommerce

Podium Customer Support Channels 

Here’s a list of Podium customer support channels that you can find: 

• Phone Support
• Chat
• Email/Help Desk
• Knowledge Base

Podium Ratings

Podium Reviews 

“If I could give a negative star I would, I have had some help here and there and a few months credit given to me to help ease the pain. In all honesty I Dont see it being good or useful for any companies with less than 10 employees.”

“ Absolutely the worst experience I’ve ever done with any company in my 15 years of business.”

Source: Capterra

6. Birdeye

Birdeye is a full customer communication platform that also has texting capabilities, making it a great alternative to Attentive. It offers a variety of features like mass texting, email marketing, landline texting, MMS texting, and much more. The most striking feature of Birdeye is its use of AI for texting and automation, which enhances its functionality and efficiency. Here is a detailed look at this  Attentive text messaging platform alternative: 

Birdeye Features 

• Bulk Text Messaging: Send personalized mass texts and manage responses in an organized inbox for easy communication.
• Texting via Landline: Send and receive text messages from your business phone number, preserving a professional image.
• AI-Powered Messaging: Use AI to draft and send messages across SMS, social media, email, and web chat with minimal effort.
• Customizable Message Fields: Personalize message content by adding unique fields tailored to individual customers or campaigns.
• Lead Generation: Capture potential customer information through forms or interactions for future engagement.
• Instant Live Chat: Provide real-time support and communication through live chat to assist customers immediately.
• Personalized Messaging: Customize your messages with specific details to create a more personalized experience for recipients.
• Surveys & Feedback Collection: Send surveys to gather valuable customer insights and feedback to improve your offerings.
• Third-Party Integrations: Integrate seamlessly with other tools and platforms to enhance functionality and streamline operations.

Birdeye Pros 

• Smooth Onboarding Process: The setup is efficient and straightforward, with the support of a dedicated Implementation Specialist for a quick and seamless onboarding experience.
• Enhances Digital Reputation: Birdeye significantly boosts your online presence, offering strong customer support and an easy-to-navigate dashboard.
• Comprehensive Review Management: Birdeye provides robust tools to manage reviews, helping businesses effectively build and maintain a positive online reputation.
• Robust Automation Capabilities: With automated features for texting, emailing, and requesting reviews, Birdeye allows businesses to strengthen relationships and improve their reputation effortlessly.

Birdeye Cons

• Overwhelming Interface: The variety of features available can make the interface seem cluttered, potentially overwhelming users who only need a subset of functionalities.
• Customer Support Delays: Some users have noted slow response times and unresolved issues, indicating that customer support may not always meet desired standards.
• High Cost for Smaller Businesses: At a starting price of $299 per month, Birdeye’s services may be financially challenging for smaller businesses.
• Limited Text Customization: There are limitations in customizing text messages, which can restrict personalized communication with customers.
• Ethical Concerns During the Crisis: Some reports suggest questionable practices by Birdeye during the pandemic, raising ethical concerns.

Birdeye Pricing

Pricing of this Attentive competitor is expensive, with plans starting from $299-$399 a month.

Birdeye Integrations

Birdeye offers integrations with various software and apps, including:

• drChrono
• Mindbody
• Appointy
• Adam
• Zoho books
• Leap
• Cerbo
• Dentrix
• And more..

Birdeye Support Channels 

Here’s a list of Birdeye customer support channels: 

• 24/7 (Live rep)
• FAQs/Forum
• Email/Help Desk
• Phone Support
• Knowledge Base
• Chat

Birdeye Ratings

Birdeye Reviews 

“Over charged over promised bait and switch, deceit, and non stop billing issues! “

“Worst review service on the market right now. Before moving to Birdeye I would get between two to three 5 Star reviews a week just from my team texting customers. After moving to Birdeye I got one review in a month. Then when I asked to cancel, they refused to because I signed a contract for a year. The fact they make customers sign year contracts proves that they know their system does not work well. DO NOT USE!!”

Source: Capterra

7. Textedly

Textedly s SMS marketing application designed for companies of any scale. The product lets businesses launch bulk texting campaigns and easily work with their lists of subscribers. An alternative to Attentive, Textedly is also a versatile application for sending from 10 to 100,000 texts with extra functionality like group messaging, in-line link sharing, scheduling messages, and much more. Here is a quick look at this Attentive  text messaging platform alternative: 

Textedly Features

• Real-Time Analytics: Offers live data and insights to evaluate message performance and user engagement.
• 2-Way Messaging: Facilitates interactive, real-time communication between businesses and customers via text.
• Push Notifications: Delivers immediate, clickable alerts to users’ devices to keep them informed or engaged.
• Interaction Tracking: Tracks and logs customer interactions to enhance engagement and refine communication tactics.
• Call Routing: Redirects incoming calls to the right department or individual based on predefined criteria.
• Event-Triggered Actions: Triggers-specific actions like sending messages or alerts in response to customer activities.
• Communication Management: Consolidates and streamlines all customer interactions across multiple channels.
• Drip Campaigns: Automatically sends a series of scheduled messages over time to nurture leads or maintain customer relationships.
• Location-Based Marketing: Delivers targeted messages based on the recipient’s location.
• Autoresponders: Automatically responds to set triggers, such as when someone reaches out or signs up for your service.
• Chat/Messaging: Supports real-time communication through chat or messaging platforms.
• Third-Party Integrations: Integrates with other tools and software to enhance workflow and expand functionality.

Textedly Pros

• Cost-Effective with Powerful Features: Customers appreciate the platform’s great value, balancing affordable pricing with a range of powerful features that enhance the overall user experience.
• Intuitive and Feature-Packed: Users note the platform’s easy navigation, abundance of features, and responsive customer support.
• Effortless Onboarding: Users commend the quick and simple setup process for getting started with texting.

Textedly Cons

• No Dedicated Support: Textedly doesn’t offer dedicated customer support with all plans, requiring users to upgrade to a higher tier for access to this feature.
• Limited Scalability: While it works well for small and mid-sized businesses, Textedly may not be suitable for large enterprises that need to scale.
• Lack of AI Features: The platform does not include AI capabilities to improve automation and optimization.
• Limited Customization: Although it’s user-friendly, Textedly offers only basic customization options, lacking more advanced features for businesses that need deeper personalization.

Textedly Pricing

This Attentive competitor offers different pricing options. Here is a detailed pricing plan that you can opt for:

• Basic: $26 per month for 600 messages
• Bronze: $38 per month for 1200 messages
• Plus: $69 per month for 2400 messages

Textedly Integrations

Here’s a list of this Attentive competitor integrations: 

• Zapier
• Salesforce
• MailChimp
• Zoho
• HubSpot
• Constant Contact
• Zendesk
• And more.

Textedly Support Channels  

• 24/7 (live rep) 
• Chat 
• Email/Help desk
• Phone support

Textedly Ratings

• Capterra: 4.5 / 5 
• G2: 4.6 / 5 

Textedly Reviews

“I had a poor experience with their customer support, which was unable to assist me with a basic issue and flaw with their platform. Rather than accommodate our needs, they were short and condescending with me over chat support. Due to their unwillingness and inability to fulfill our needs, they came up with poor excuses for why they couldn’t help us.” 

“Good price for messages, but not good service for companies who sending SMS to new monthly, fresh and updated lists of customers.”

Source: Capterra

8. Emotive 

Emotive is an SMS platform that helps facilitate personalized conversations at scale. This Attentive competitor is designed for e-commerce brands and utilizes AI-driven responses to help improve customer engagement and boost sales. Some of the main features of the platform include conversational SMS marketing, cart abandonment reminders, and advanced segmentation. Let’s have a quick look at this Attentive text messaging platfrom alternative:

Emotive Features

• 2-Way Messaging: Enables direct, interactive communication between businesses and customers through text, allowing for real-time conversations and feedback.
• Automated Responses: Automatically sends pre-set messages in response to specific triggers, such as customer inquiries or subscription sign-ups, ensuring timely communication.
• Campaign Management: Involves creating, organizing, and overseeing marketing campaigns, including SMS promotions, updates, and notifications, to ensure their success.
• Mass Texting: Enables sending bulk SMS messages to a large group of contacts simultaneously, perfect for promotions or updates to many customers at once.
• Message Personalization: Customizes SMS messages based on recipient data (such as their name or preferences) to make them feel more relevant and engaging.
• Real-time Conversations: Supports immediate, live text-based conversations between businesses and customers, allowing for fast and effective communication.
• Reporting/Analytics: Provides data-driven insights on campaign performance, user engagement, and message effectiveness, helping businesses optimize their strategies.
• SMS Messaging: The process of sending short text messages to customers for promotional, informational, or transactional purposes.
• Scheduled Messaging: Allows businesses to pre-schedule text messages to be sent at a specific time, ensuring timely communication even when not actively managing the campaigns.

Emotive Pros 

• Affordable Pricing: Emotive offers great value with competitive pricing, making it a preferred choice for businesses looking for an affordable solution.
• Exceptional Customer Support: Emotive ensures timely resolution of customer inquiries, even during peak times, maintaining smooth communication.
• Ease of Use and Accessibility: The platform’s intuitive design and accessibility help businesses operate more efficiently and stay productive.
• Collaborative and Supportive Team: Emotive’s team is enthusiastic and dedicated, working closely with businesses to develop creative marketing solutions.

Emotive Cons

• Limited List Broadcasting: The platform currently doesn’t allow sending messages to multiple customer lists simultaneously, limiting message reach.
• Restricted Broadcasts: Currently, only a limited number of broadcast messages can be sent, which restricts marketing flexibility.
• Challenging Integration Process: The integration process was more time-consuming than expected, but the Emotive team worked diligently to resolve the issues.
• Character and Image Limitations: A key concern is the restrictions on character count and image sizes for broadcast messages, limiting creative options.

Emotive Pricing

This Attentive competitor offers different pricing options. Here is a detailed pricing plan that you can opt for:

• Starter: $100/mo
• Pro: $200/mo
• Advanced: $300/mo

Emotive Integrations

Here’s a list of this Attentive SMS alternative integrations: 

• Shopify
• Klaviyo
• Recharge
• WooCommerce
• Postscript
• Attentive
• Omnisend
• Gorgias
• Facebook Messenger
• Google Analytics
• And more.

Emotive Support Channels  

• Live Chat
• Email Support
• Knowledge Base
• Help Center
• Phone Support 

Emotive Ratings

• Capterra: 4.3 / 5 
• G2: 4.5 / 5 

Emotive Reviews

“very poor, they did not live up to expectation, do not stand by the results and then try to hold you hostage.”

“Extremely poor with negative results”

Source: Capterra

9. SimpleTexting

SimpleTexting is a versatile SMS platform designed for marketing and customer communication. Its user-friendly interface makes it possible to easily handle mass text campaigns, and it has auto-responders, keyword automation, and MMS capabilities to ensure customer engagement.  Let’s have a look at this Attentive marketing alternative: 

SimpleTexting Features

• Two-Way Texting: Enables direct, one-on-one conversations with users via text within the platform.
• Scheduled Messages: Lets you plan messages in advance and send them to customers at a specific time and date.
• Analytics and Reporting: Provides insights into the performance of your SMS campaigns to help optimize strategies.
• Customizable Sign-Up Forms: Allows the creation of tailored sign-up forms to collect SMS subscribers from platforms like social media or your website.
• Link Shortening and Tracking: Shortens URLs for inclusion in messages and tracks their performance.
• SMS Polls and Surveys: Collect valuable customer feedback by running surveys and polls through SMS.
• AI Assistant: Leverages AI to help craft SMS messages, streamlining the content creation process.
• Rollover Credits: Allows unused SMS credits to carry over to the following month, maximizing value.
• Recurring Texts: Schedule and save messages to send on a recurring basis at specified dates and times.
• Drip Campaigns: Sends a series of follow-up messages after the initial SMS to nurture leads and enhance campaign effectiveness.
• SimpleTexting API: Provides an API to programmatically set up autoresponders, create campaigns, and integrate SMS into your communication strategy without needing to code.

SimpleTexting Pros 

• User-Friendly Interface: SimpleTexting is known for its intuitive and easy-to-use interface, ensuring users of all experience levels can navigate the platform effortlessly.
• Comprehensive Feature Set: SimpleTexting offers a variety of powerful features, such as two-way messaging, automation, MMS, segmentation, and drip campaigns, to cater to diverse messaging needs.
• Excellent Customer Support: With a 4.8-star rating on Capterra, SimpleTexting is highly praised for its responsive customer service that delivers quick and effective solutions.
• Robust Analytics and Reporting: SimpleTexting provides detailed analytics and reports, offering valuable insights into the performance of your SMS campaigns.

SimpleTexting Cons

• Complex Billing and Renewal Process: The auto-renewal billing system in SimpleTexting can be confusing, making it difficult for users to fully understand their charges.
• Limited International Reach: SimpleTexting primarily supports SMS in the US and Canada, which may not be suitable for businesses looking to expand globally.
• High Pricing: SimpleTexting’s pricing is relatively high, which might not be affordable for small businesses with limited budgets.

SimpleTexting Pricing

This Attentive competitor pricing starts at $39 per month and can go up to $899, depending on the plan selected.

Additional costs include: 

• $20 per month for each extra teammate 
• $10 per month for each additional phone number
• $10 activation fee for local numbers.

SimpleTexting Integrations

Here’s a list of this Attentive competitor integrations: 

• MailChimp
• WordPress
• Pabbly
• Amplifier
• Integrately
• Salesforce
• Slack
• Hubspot
• Instagram
• SimpleTix
• Follow up boss
• Zapier
• Podio
• And much more!

SimpleTexting Support Channels  

• Phone
• Chat
• Email
• FAQs
• Knowledge base

SimpleTexting Ratings

• Capterra: 4.7 / 5 
• G2: 4.7 / 5 

SimpleTexting Reviews

“SimpleTexting is a great option if you are looking to reach a larger audience than traditional email. The user interface is clear and straightforward and texts are sent reliably.”

“The app is a bit glitchy, and it does get pretty expensive when you have a decent amount of people on your list since you are charged based on sent messages. Eventually I may be priced out if I keep building.”

Source: Capterra

10. Twilio

Twilio is a powerful software that is ideally suited for all sizes of businesses. With features like  SMS APIs, and two-way messaging it allows businesses to integrate various channels of communication such as  SMS, voice calls, and video chat in your existing system with the help of API. Here is a detailed description of this Attentive marketing alternative:

Twilio Features

• 2-Way Messaging: Enables direct, real-time communication between businesses and customers via text.
• Automated Attendant: Uses an automated system to greet and direct callers to the correct department or person.
• Automated Responses: Automatically sends replies based on predefined triggers or conditions.
• Automated Routing: Directs incoming communications to the appropriate agent or department based on rules.
• Call Routing: Directs calls to the right agent or department based on predefined criteria.
• Chat/Messaging: Enables text-based communication between customers and businesses in real time.
• Mass Texting: Sends SMS messages to a large number of recipients simultaneously.
• Real-Time Chat: Instant messaging functionality that enables businesses to communicate with customers instantly.
• Reporting/Analytics: Provides in-depth analysis of data to evaluate campaign performance and customer interaction.
• SMS Messaging: Sends short text messages to customers or clients for notifications, marketing, or communication.
• Scheduled Messaging: Prepares and sends messages at a designated time or date in the future.
• Third-Party Integrations: Connects the platform with external tools or services to enhance functionality.

 Twilio Pros 

• Effective Tech Support: Twilio’s customer support is highly rated for being responsive and helpful, providing prompt assistance when needed.
• Smooth Integration: Twilio easily integrates with a variety of third-party tools and applications, ensuring a seamless experience.

Twilio Cons

• Complex Implementation: Twilio’s setup is complex and often requires a dedicated technical team, which can be costly for small businesses lacking the resources to manage it.
• Limited SMS Features: Twilio does not offer several SMS features, such as automated messaging and drip campaigns, which may be needed for effective communication.
• High Costs: With SMS rates starting at $0.0069 per message, Twilio can be expensive, making it less ideal for startups or small businesses.
• Additional Charges for Support: Twilio adds an extra fee of $250 for customer support services, which may be a drawback for businesses on a budget.

Twilio Pricing

Pricing for this Attentive competitor is determined by message volume, starting at $0.0069 per message and going up to $0.0079.

Twilio Integrations

Twilio provides an API that allows you to integrate various communication capabilities into your existing system.

Twilio Support Channels  

• Help center
• Email
• Ticket system

Twilio Ratings

• Capterra: 4.4 / 5 
• G2: 4.72/ 5 

Twilio Reviews

“Doesn’t have 2-way, bi-directional texting capabilities when a prospect responds via text to either our meeting reminders or marketing messages.”

“It is really techy and not everyone from every team can be involved in setting it up. Sometimes reliability issues arise, the pricing felt jumpy too.”

Source: Capterra

Why Is Emitrr The Best Attentive Alternative?

Comprehensive Features

Emitrr offers robust features which is specifically designed to cater to diverse business needs to enable `effective communication and engagement.

• Customized Templates for Various Channels and Use Cases: Design tailored templates for different communication channels, ensuring relevant and impactful messaging across all use cases.
• SMS Campaigns: Create and manage SMS campaigns with ease to connect with your audience and drive results.
• Two-Way Text Messaging: Enable real-time conversations with customers to foster engagement and enhance satisfaction.
• Mass Texting: Reach a large audience efficiently with bulk messaging capabilities, saving time while maximizing impact.
• Advanced Analytics: Gain valuable insights into campaign performance with detailed analytics, empowering data-driven decision-making.
• Automated Campaigns: Use pre-built, high-converting templates to build automated workflows that drive engagement and conversions effortlessly.
• Personalized Messaging: Craft messages tailored to individual recipients, improving response rates and fostering stronger connections.
• Customizable Templates: Modify templates to align perfectly with your brand voice and unique communication needs.

Multi-Channel Approach

• Landline Texting: Convert existing landlines into powerful communication tools for text-based interactions.
• VoIP Integration: Seamlessly integrate VoIP systems for improved call and text management.
• SMS: Leverage SMS as a direct and effective way to connect with your audience.

Industry-Specific Solutions

Emitrr offers functionality and capabilities that cater to every business and industry. When it comes to the healthcare industry it provides everything from appointment scheduling to sending reminders and when it comes to home services it offers more than just scheduling. Whether it is automobiles, wellness centers, real estate, law firms, or any other industry, you will get everything that you need for your business. 

Advanced AI and Automation

Emitrr’s automation capabilities make it easier for businesses to carry out the repetition of routine activities like appointment reminders, follow-ups, or marketing messages, saving time while keeping the flow consistent and punctual. By utilizing these technologies, Emitrr assists businesses in improving efficiency, increasing customer engagement, and maintaining a competitive advantage in their respective industries.

Seamless Integrations

Emitrr is designed to be compatible with all third-party applications, creating a single platform for all communication and operational needs. This seamless connectivity eliminates the need to switch between multiple platforms, saving time and reducing errors. By centralizing operations, businesses can achieve better workflow efficiency, improved data management, and enhanced collaboration among teams. 

Cost-Effective Pricing

Emitrr offers clear, flexible plans that fit almost every size of business – from small startups to big enterprises. Businesses can enjoy AI-driven automation, multi-channel communication, and in-depth analytics without breaking the bank. This becomes cost-effective as companies can save on resources while still being able to fulfill their communication and operation mandates.

Exceptional User Experience

Emitrr is designed to be user-friendly, ensuring businesses can quickly adopt and benefit from the platform.

• Easy Onboarding: Get started without hassle, thanks to a smooth and straightforward onboarding process.
• Intuitive Dashboards: Access user-friendly dashboards that make campaign management simple and effective.
• Proactive Support: Receive timely assistance from a dedicated support team committed to resolving issues and ensuring customer satisfaction.

Which Industries Are Catered By Emitrr? 

Healthcare Sector

Emitrr serves various healthcare organizations which include dentists, surgeons, medical clinic owners, veterinary clinics, ophthalmologists, and much more!! Emitrr, an ideal Attentive alternative is not only HIPAA compliant but also excels in seamlessly integrating with 500+ EHR/PMS to offers you a seamless experience in one centralized platform. 

Wellness Industry

Wellness centers are another industry catered by Emitrr. Spas, salons, and fitness centers can also leverage Emitrr for day-to-day operations. Features like appointment scheduling, reminders, post-visit feedback collection, automated membership reminders, and customer engagement streamline the workflow and help wellness centers automate their day-to-day work.

Real Estate

Emitrr is an ideal tool in the real estate business, it makes communication with the clients easy and ensures efficient work. Property management companies rely on Emitrr for automated tenant communication, scheduling maintenance work, and collecting feedback to effectively manage the property. Real estate agents may also utilize Emitrr as a tool for automated schedules of viewing properties, following up with reminders, and communicating with clients to provide smooth transactions and long-term relations with clients.

Legal Services

Emitrr caters to law firms with features like reputation management, scheduling, secure texting, and file sharing. Not only this it also offers a VOIP phone system to offer you seamless communication with your clients.

Home Services

Emitrr enables home service businesses to automate communication and streamline operations. Plumbing companies can schedule jobs automatically and send reminders, which increases the efficiency of service delivery. HVAC providers enhance customer satisfaction through automated appointment scheduling and communication. Similarly, cleaning services boost service quality with automated reminders and efficient customer interactions.

Education 

With its high open rate, SMS is an effective channel for schools and institutions to share important updates about students and parental involvement. Emitrr enhances this with two-way texting, bulk messaging, customizable templates, and recurring reminders, automating communication and reducing manual effort.

Automotive Industry

Car dealerships can automate test drive scheduling, service reminders, and even send follow-ups on potential car buyers through personalized messages through Emitrr to support the automotive industry by streamlining customer interactions.

Insurance Industry

Emitrr simplifies client communication for insurance agencies by automating reminders for policy renewals and claims status updates. This ensures timely and consistent communication between agents and clients.

Frequently Asked Questions

Conclusion 

When it comes to the Attentive alternative, there are plenty of options available in the market but our comprehensive guide and the comparison of some of the best software equips you with the knowledge to choose what best suits you!! After careful consideration of some of the best alternatives, Emitrr stands out as the best Attentive alternative in terms of offering value for money, extensive features, robust support, and great user experience. Book a demo now to learn how Emitrr can transform your business!