Table of Contents
Why should you consider switching to a Textedly alternative?
Text messaging has become one of the main channels of communication. Considering that text messages have an open rate of 98% and a response rate of 45%, a lot of businesses have shifted their focus to this magic wand that is not only the least expensive option but also the most effective one to attract and engage customers. This is where text messaging software comes into play, they help streamline operations and makes text messaging less cumbersome and more result-driven.
With so many text messaging softwares in the market, it is really hard to pick the one that offers maximum features, great support, has a good overall rating, offers integrations and more all at an affordable price.
Textedly is one such text messaging software that has been serving customers for a long time now. However, a lot of customers are now looking for a Textedly alternative as they are not happy with the platform for various reasons.
Top four reasons to look for a Textedly alternative
Complicated pricing plans
There are 12 pricing plans that Textedly offers to its customers. Imagine comparing 12 plans, wouldn’t you be confused about which plan would best suit your needs?
Also, this bifurcation is unnecessary as the low-priced plans aren’t very feature-rich. The pricing plan starts from $24 per month with 1000 messages and 1 keyword and goes up to $2800 per month with 50 keywords and 200,000 messages.
This big a range is quite confusing for the customers and they often end up buying plans that are not really aligning with their needs. This is one of the reasons why Textedly customers are looking for an alternative.
Moreover, Textedly offers annual subscription plans as well, which means that if customers sign up for using the product for 12 months, they will have to deal with whatever glitches and issues they come across.
Poor customer support
For any SaaS-based company, given the learning curve for new users, providing end-to-end customer support is one of the key prerequisites.
If you’re providing a service but are not helping your customers make the most of it, then they won’t drive the most value from the product. Textedly’s customer support is not the best, and the users often face issues with the team not responding to emails, calls, or texts that they send to receive help.
The review below sums up issues with pricing and support:
Source: TrustRadius
No customer wants to sign up with a service provider that doesn’t offer help whenever they’re stuck. This is also why people are switching to Textedly alternatives.
Issues with cancelling subscriptions
Having spoken to many Textedly customers, we found that they have had issues with cancelling their subscription plans. It is known to have a difficult cancellation process if the user wants to terminate their subscription.
While Textedly says that one can cancel their account by talking to a representative over Live Chat, users have had to contact the support team over email and then have the account cancelled.
Added costs
Textedly offers a couple of add-on features that are not included in the price package but are given at an extra one-time cost that you need to pay. These are keyword personalization, SMS notifications, auto-replies, voice calls, 10DLC, drip campaigns, and Instagram texting.
With 12 price packages already, and these add-on features on top of that just make it all the more difficult for customers to take a call on what might be well-suited for their current objectives. It is best to have flat-rate pricing so that the customers understand what each package contains and are also assured that they are not being charged extra.
Less keywords
One key concern that a lot of Textedly customers have is that Textedly offers very less keywords. Even if you buy the highest package, you’d get only 50 keywords. Here are some reviews posted by Textedly customers who faced problems with keywords.
Source: GetApp
If you carefully assess the above two reviews, you’ll see that Textedly users aren’t fully satisfied with the keywords offered. While some have to pay extra for keywords that they’re not going to use, others face difficulty in customizing keywords. Above all, they find this to be quite expensive.
This is questionable because many Textedly alternatives do not have a cap on the keywords. If you need unlimited custom keywords, then it is time to switch to a Textedly alternative. Emitrr, for example, offers unlimited keywords, irrespective of the package that you pick.
Limited features
Textedly doesn’t offer many features that today’s customer needs. Whether it is API Integrations or Short Codes, Landline Texting or Review and Reputation Management; Textedly misses out on a lot of features which makes customers less inclined towards using it.
Customers sign up for platforms that offer all features, even if they come at a slightly higher price because they need the platform to meet their requirements.
Top Textedly Alternatives
If you’re a Textedly customer and are interested in switching to a better alternative, then here are some options to consider:
- Emitrr
- EZ Texting
- SimpleTexting
- SlickText
- TextMagic
- Avochato
- TextUs
- HeyMarket
- Hatch
- Text-Em-All
- TextRequest
- Tatango
To help you select the best Textedly alternative, you need to compare all these options on the basis of four main factors:
- Features – To understand whether the offerings meet your requirements
- Support – To ensure that you don’t face any issues with customer support ever again
- Reviews – To gain an all-encompassing insight into what people say about each alternative
- Pricing – To finally see if the price fits your budget
Let’s dive deeper into each of these alternatives to help you make an informed choice.
Choose your ideal Textedly alternative: 4 key factors to look at
#1: Features
If you’re looking for a text messaging platform that would help you engage with your customers in the best way possible, you need to choose the one that offers the most functionalities at the most reasonable price.
Key highlights:
- Emitrr stands out among all the Textedly alternatives as it offers all the listed features.
- All Textedly alternatives offer two-way texting.
- Emitrr, SimpleTexting, Avochato, and HeyMarket are the only Textedly alternatives that offer Group Texting, which is an important feature for internal communication.
- Only Emitrr and Tatango offer location-based interactions, another important feature to reach out to customers effectively.
- Emitrr and Avochato are the only Textedly alternatives that offer Facebook and Google Business Messaging
- No other platform apart from Emitrr offers comprehensive reputation management capabilities.
- SimpleTexting is the only Textedly alternative that doesn’t offer live chat.
#2: Support
Having broken down each Textedly alternative based on its features, let us now take a deep dive into the kind of support they offer. The table below will help you understand whether the support provided by each of these alternatives aligns with your expectations.
Key highlights:
- Emitrr, TextRequest, and Tatango are the only Textedly alternatives that offer all forms of support.
- HeyMarkey offers only email and chat, which are very basic in terms of support.
- SimpleTexting, SlickText, and EZTexting offer all types of support except 24/7 Live Rep.
- All Textedly alternatives offer email and chat support.
Now that you have garnered extensive knowledge of the support front of each of the Textedly alternatives, it is time to see what customers say about these alternatives.
#3: Reviews
Listening to what current and past customers have to say about a particular product is a great way to assess if it will be a good fit for you or not. Let’s go over the common reviews left by the Textedly customers and also the customers of Textedly alternatives:
TEXTEDLY
Sources: Capterra, G2
Key highlights:
- Poor customer support
- Limited keywords
- User-friendly interface
EMITRR
Sources: Capterra, G2
Key highlights:
- Excellent customer support
- User-friendly interface
- Diverse range of features
- Standard pricing
TEXTMAGIC
Sources: Capterra, G2
Key highlights:
- Easy to use
- Poor customer support
- Issues with message speed, delivery
SIMPLETEXTING
Sources: Capterra, G2
Key highlights:
- Limited integrations
- User friendly interface
- Average customer service
AVOCHATO
Sources: Capterra, G2
Key highlights:
- Limited features
- User-friendly interface
- Expensive product
HEYMARKET
Sources: Capterra, G2
Key highlights:
- User-friendly interface
- Issues with integrations
SLICKTEXT
Sources: Capterra, G2
Key highlights:
- Poor customer support
- Expensive product
- User-friendly interface
- Restricted character limit
EZ TEXTING
Sources: Capterra, G2
Key highlights:
- Expensive product
- Easy navigation
- Average customer support
TEXTUS
Sources: Capterra, G2
Key highlights:
- Tricky user interface
- Slow customer support
TEXT-EM-ALL
Sources: Capterra, G2
Key highlights:
- Tricky user interface
- Easy payment structure
- Issues with the app
TEXTREQUEST
Sources: Capterra, G2
Key highlights:
- User-friendly interface
- Frequent glitches
TATANGO
Sources: Capterra, G2
Key highlights:
- User-friendly interface
- Issues with scalability
- Frequent glitches
- Expensive product
- Limited features
Overall, while looking for the best Textedly alternative, you need to see whether the offerings meet your needs, whether the support offered is satisfactory, and whether the price is reasonable. Speaking of pricing, let’s explore it in the next section.
#4: Pricing
Now that you have gone through the features, support, and reviews of each Textedly alternative, it is finally time to do a price comparison to understand which offers the most value for money. The table below will help you cement your decision.
Key highlights:
- TextMagic, SimpleTexting, Avochato, and EZ Texting are the most expensive Textedly alternatives. Though they start at a very low and attractive price, their starting packages don’t offer everything you need. You will eventually have to buy their pricey packages to be able to avail all the features.
- HeyMarket, Tatango, and EZ Texting have the lowest value for money.
- Emitrr and HeyMarket are the most affordable Textedly alternatives. However, Heymarket doesn’t offer as many features as Emitrr does.
- Though TextUs starts at $250 per month, it only offers only 5 accounts and 2000 messages in this package, which isn’t enough.
- In the case of TextRequest, there are four plans, but if you want to send more than 2500 messages, but less than 6500 messages per month, you have no choice but to settle for the Corporate Plan and pay for 6500 messages.
- Text-Em-All has a very complicated pricing structure and is either based on the credits used or the phone numbers. There are limits to the number of messages one can send.
- Tatango’s pricing plans start at $500, which is expensive. Moreover, there is an additional setup fee, a software fee, and a messaging fee.
As you can see, there are a lot of pricey options and a lot of affordable options available. We strongly suggest that you carefully look into each of these alternatives to see which one best suits your budget and use case.
Which is the best Textedly alternative?
Having compared Textedly alternatives on four different aspects, let us now do an overall comparison and see where each of these options stands.
Key highligts:
- Emitrr and SlickText are the highest-rated in terms of features.
- Emitrr and SlickText are known for providing great customer service.
- EZ Texting is the lowest-rated in the aspect of customer service.
- Though SlickText has good ratings, it is more expensive than Emitrr.
- Emitrr and Text-Em-All are rated the highest in terms of ease of use.
- Emitrr has a great overall rating. EZ Texting has the lowest overall rating.
After going through 12 Textedly alternatives on various aspects, you must have had a sound understanding of what each offers, at what price, and whether it’s going to meet your goals and expectations.
What we have found is that Emitrr is the best Textedly alternative as it offers the most features, provides all forms of support, is pocket friendly, and is recommended by users. Let’s see how Emitrr is different from Textedly:
EMITRR VS TEXTEDLY
Key highlights:
- Emitrr offers way more features than Textedly (Check Features section)
- Emitrr’s pricing is affordable and simpler than that of Textedly
- Based on the features offered at the price range, Emitrr offers great value for money
- Emitrr’s round-the-clock support makes it the better choice
- People who have used Emitrr are more likely to recommend it to others
- Features such as customer segmentation, campaigns, and list building are not as advanced in Textedly
Why is Emitrr the best Textedly alternative?
Here are a few distinct reasons why Emitrr is the best Textedly alternative:
No contractual obligations
Emitrr doesn’t bind its customers with unnecessary contracts as it believes in the customers, addresses their queries, and offers the best possible solutions. In sharp contrast to alternatives that have contractual obligations, Emitrr strives to build lasting relationships with customers by offering diversity and affordability in the product.
Real-time message delivery
Having spoken to a lot of Textedly customers, we found out that they were facing issues with message delivery; there were delays. If you switch to Emitrr, you won’t face any delays with respect to sending or receiving messages, thereby ensuring operational efficiency at all levels.
No hidden charges or fees
You will be billed on a monthly basis, and there will be no setup fee or extra charges for more features. The packages will be customized as per your requirements and you will only be charged for what you need. The entire onboarding and setup will be done absolutely free of charge.
No downtime or glitches
Customers often complain about frequent glitches and downtime while using Textedly. You won’t face the same inconvenience while using Emitrr. The product has been designed to make your job easier, not difficult. You will enjoy 100% uptime while using Emitrr.
Unwavering support
The support team at Emitrr is highly responsive and is available whenever you need them. The team will address your queries and provide you with a solution as quickly as possible. Not many Textedly alternatives or even Textedly offer end-to-end customer support, which is a major reason customers don’t find the product reliable.
A diverse range of features
Emitrr is rich in features that cover all your needs, irrespective of your industry. Whether you need to automate your texting, attract more leads, retain customers, engage customers in SMS marketing campaigns, or enhance your online presence; you can do everything with Emitrr. The best part is that you get everything at a price that doesn’t burn a hole in your pocket.
Speaking of features, here are some key features that make Emitrr the preferred choice:
Keywords
In Textedly, there’s a limit to how many groups one can create/ keywords one can use. As we mentioned earlier, even the most expensive plan in Textedly will give you access to 50 keywords. Emitrr offers you unlimited keywords. To be able to successfully run marketing campaigns, you need to have ample keywords. Emitrr doesn’t restrict you on that front, and you can enjoy a vast bracket of keywords, and this is not subjective to the package you choose.
Webchat to text
You can easily convert your website visitors into text by continuing those conversations on the Emitrr portal. Your customers need not go onto your website, again and again, to continue conversing with you. You can keep them engaged by continuing those conversations and converting leads into customers.
Missed call to text
If you’re missing too many calls lately, then this feature will help you bring that number down to zero. Emitrr’s missed call-to-text feature allows you to send an automated text message to your callers if you’re not available to take those calls. Whether it is out of office hours, the weekend, or a holiday; all your missed calls will be converted to text messages. This will ensure that you do not miss out on any potential leads.
Landline texting
This feature allows you to use your landline number to converse with your customers. Our support team will text-enable your landline number. With your number enabled for sending and receiving text messages, you won’t need to have a separate number for texting. Emitrr will facilitate two-way texting on your landline number.
Group texting and mass texting
With Emitrr’s group texting ability, you can send text messages to group members internally, enabling seamless communication. Whenever you type a new message, you can select whether you want to send it as a group text or send it to multiple contacts without a group message. If the case is the former, the messages will be visible to all members of the group, and all responses will be shared in that same group.
If the case is the latter, the message will go to all the contacts at once, but the responses will come as separate message threads. The recipients won’t be able to see each other’s messages. This is called mass texting. Whether you wish to send a group text or mass text, you can do it easily with Emitrr.
In-chat features
Emitrr comes with many exciting features that help streamline conversations. When you open a conversation, you can:
- Assign it to a team member
- Add a note to it
- Mark it as read/unread
- Set a disposition
- Mark it as open/closed
- Folderise the conversation
- Block the contact
- Print the conversation
Folders
Emitrr allows you to folderize your conversations to keep your work organized. You can create new folders, move conversations to specific folders, and even delete folders.
Automated reminders/follow-ups/cancellations
Emitrr allows you to send automated appointment reminders to your customers, and send follow-up messages to ensure that you keep your schedules full. You can even select from a set of available templates and set a cadence for those reminders.
Schedule-based texting
You can easily use your schedule to text your customers in dicey situations, instead of picking up your phone and dialling every single customer. You can either communicate with selective customers on your schedule or communicate with all customers in one go. This is schedule-based texting.
Review and reputation management
Emitrr allows you to seamlessly run drip campaigns to enhance your online reputation. You can pick the channel for requesting reviews from your customers, and determine the cadence for sending our review requests and follow-ups. Also, a notification is sent whenever you get a new review, and you can even manage all reviews under one dashboard, you need not check different platforms for reviews. You can also respond to those reviews from that dashboard.
How to switch from Textedly to Emitrr?
Switching from Textedly to Emitrr is easy. Here’s how:
- The support team will offer end-to-end assistance in data migration.
- The team will text-enable your existing number and ensure compliance with carrier requirements, and changes in the business messaging industry.
- The team will help with 10DLC registration.
- Your team will be given all the required training to help in the easy transition from Textedly to Emitrr, free of cost.
- If there are any issues or questions, the team will be there to help you get through
- All your integrations will be moved to your current CRM.
Now that you have a clear idea of what’s out there and what you’re missing out on, it is time to make a switch and move to a better Textedly alternative. Better pricing, amazing support, great reviews, and attractive functionalities; what’s not to like? Book a demo to see what Emitrr has to offer!
Leave a Reply