Conversational AI Platform

Introduction to Conversational AI Platforms

Conversational AI platforms will evolve from experimental technology to essential business tools by the end of 2025. Brands today are expected to deliver instant, human-like responses — anytime, anywhere.

According to a report, the global conversational AI market is projected to reach almost $50 billion by 2030, showcasing the rapid adoption and transformative potential of this technology.

However, choosing the right platform today is important. It can help you automate customer service, generate leads, increase user satisfaction, and optimize operational efficiency.

In this detailed guide, we’ll explore what conversational AI platforms are, their benefits, and how they work, and compare the top conversational AI platforms for 2025.

What is a Conversational AI Platform?

A conversational AI platform is a comprehensive suite of tools and technologies that enables businesses to build, deploy, and manage AI-powered conversational interfaces. These interfaces, often in the form of chatbots or virtual assistants, can interact with customers or employees through various channels using natural language.

At its core, a conversational AI platforms leverages natural language processing (NLP), machine learning (ML), and other AI techniques to understand user intent, generate relevant responses, and carry on meaningful dialogues.

  • As per a McKinsey report, 78% of companies and businesses have already integrated conversational AI into at least one area, and they are already seeing positive results.
  • Ecommerce and Retail account for 21% of global conversational AI market.
  • By 2026, the implementation of conversational AI chatbots are expected to reduce labor costs by $80 billion.
  • Businesses implementing conversational AI chatbots are seeing a 30% drop in customer support cost.
  • A report by Gartner reveals, by 2026, 10% of interactions with customer service centers are expected to be automated by voice conversational AI or AI-powered chatbots.

These key statistics and trends show how aggressively artificial intelligence conversational platforms are changing the way businesses interacted with customers before.

Want to improve customer engagement with a conversational AI that works over text, website, or phone calls? Book a demo with Emitrr!.

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Benefits of Conversational AI Tools

Implementing conversational AI tools offers a multitude of benefits for businesses across industries:

infographic showing benefits of Conversational AI Platforms
  • Enhanced Customer Experience: Conversational AI gives your customers instant responses, anytime—day or night. It can personalize answers based on user data, making the interaction feel more human. This helps increase satisfaction and builds trust over time.
  • Increased Efficiency: Instead of having support agents handle every repetitive query (like appointment scheduling or basic FAQs), conversational AI or a chatbot for customer service takes over. Your team can then focus on complex cases or tasks that need human involvement, speeding up response times and reducing backlog.
  • Cost Reduction: You can handle more queries without increasing headcount. Since conversational AI can respond to thousands of users at once, you reduce the need for a large support team, especially during non-working hours or seasonal spikes.
  • Improved Lead Generation and Sales: AI-powered chatbots can engage website visitors, answer product or pricing questions, and guide users through the buying process in real-time. This helps reduce drop-offs and improves conversion rates.
  • Valuable Data Insights: The top conversational AI platforms collect and analyze customer conversations to uncover what people are asking, where they’re getting stuck, or what they care about. You can use this data to fine-tune marketing, support, and product development.
  • Omnichannel Presence: Conversational AI works across platforms—your website, WhatsApp, Facebook Messenger, or mobile app. This means customers get consistent answers and support no matter how they reach out, which helps maintain brand credibility.

How Does a Conversational AI Tool Work?

A conversational AI tool typically works through a series of interconnected stages:

  1. Input Processing: The platform receives user input in the form of text or voice through a designated channel.
  2. Natural Language Understanding (NLU): The AI engine analyzes the input to understand the user’s intent, identify key entities, and extract relevant information. This involves techniques like sentiment analysis to gauge the user’s emotional tone.
  3. Dialogue Management: Based on the understood intent and the context of the conversation, the platform determines the most appropriate response and manages the flow of the dialogue.
  4. Natural Language Generation (NLG): The conversational AI tool generates a human-like response in natural language, tailored to the user’s query and the conversation context.
  5. Output Generation: The platform delivers the generated response to the user through the same or a different communication channel, such as text or synthesized speech.

These stages are powered by sophisticated algorithms and machine learning models that are trained on vast amounts of data to continuously improve their accuracy and conversational abilities.

Conversational AI Platform

How Do You Choose the Right Conversational AI Software for Your Business?

Choosing the best conversational AI software isn’t just about features—it’s about how well it fits your use case, tools, and team. A good platform should reduce manual effort, improve user experience, and be easy to manage. Here’s what to look for:

  • Clear Use Case: Identify what you want the platform to do—customer support, lead qualification, internal helpdesk, etc. Focus on tools built for that specific need instead of chasing all-in-one solutions.
  • Relevant Channel Support: Look for platforms that support the channels your customers use—live chat, website, voice, etc., not just a long list of options.
  • Strong NLU: Test how the conversational AI platform handles real conversations, including typos or vague queries. Weak NLU leads to poor user experience and higher fallback to human agents.
  • Easy Workflow Management: Choose a conversational AI app that your non-tech team can update without needing developer help every time.
  • Good Integrations: It should connect easily with tools you already use like your CRM, EMR, EHR, helpdesk, or internal systems. Poor integrations slow things down and increase costs.
  • Smooth Human Handoff: The conversational AI software should pass conversations to agents with full context so users don’t have to repeat themselves.
  • Useful Reporting: Look for reporting that shows real insights, like where users drop off or what queries fail, so you can fix and improve quickly.
  • Data Privacy & Compliance: If you handle sensitive data, check for compliance with regulations like GDPR (for user data protection) or HIPAA (for healthcare data). Ask how data is stored and who can access it.

Top 10 Conversational AI Solutions in 2025

As we move further into 2025, here are the top conversational AI solutions that businesses should consider:

PlatformBest ForStandout Feature
EmitrrService-based SMBsMulti-channel communication and hyper-personalization
DialpadUnified business communicationsAI-powered real-time transcription and analysis
SprinklrEnterprise customer experience managementUnified AI across multiple channels
Cognigy.AIEnterprise contact centersLow-code AI automation with agentic AI features
Kore.AIEnterprise virtual assistantsAdvanced NLP capabilities and low-code customization
Haptik.AIEnterprise customer engagementPre-built chatbot templates and robust integrations
Boost.AIScalable AI for large support teamsSelf-learning AI models and Nordic language support
ConversicaRevenue generation across the customer lifecycleDynamic two-way AI conversations
Yellow.AIOmnichannel service automationPre-built industry solutions and Voice AI
SendbirdIn-app messaging with conversational AICustomizable chatbot interface and rich messaging

1. Emitrr AI

emitrr ai

Emitrr AI is a smart cloud communication platform and our top pick for the best conversational AI platform that is specifically designed for service-based small and medium-sized businesses (SMBs). It aims to automate customer engagement across various channels, including calls, SMS, email, social media, and website, providing a centralized system for managing communication, reminders, follow-ups, and customer reviews.

Emitrr focuses on delivering hyper-personalized experiences and contextually relevant responses to customers, making it an ideal conversation AI for businesses looking to enhance customer engagement.

Emitrr Features:

  • Multi-channel communication: Manages interactions across SMS, calls, email, WhatsApp, and more from a single dashboard.
  • AI chatbot for website: Customize and create an AI website chatbot that automates and handles incoming website queries 24/7.
  • Voice conversational AI: Implement a voice conversational AI that engages callers by answering common queries or by routing them to the relevant department, helping improve customer experience and reduce call queues.
  • Intelligent call routing: Offers an AI that automatically directs calls to the appropriate department or agent based on customer needs.
  • Automated SMS and email campaigns: Enables personalized outreach for marketing, reminders, and follow-ups.
  • CRM and business tool integrations: Seamlessly connects with over 1000 platforms for efficient customer data management.
  • Feedback and survey tools: Collects post-service feedback effortlessly to improve customer satisfaction.
  • Internal communication dashboard: Centralized space to manage and track all team communication.
  • Multi-language support: Provides AI-driven responses in multiple languages to serve a global customer base.

Take a look at this video to understand what more features Emitrr’s AI offer:

Emitrr Pros:

  • Reduces the need for extra customer support agents by automating routine inquiries, and this is exactly what makes it the top AI conversational AI platform.
  • Ensures businesses never miss a call or inquiry, even after hours or during holidays, with a conversational AI that works 24/7.  
  • Designed for easy setup, management, and customization without extensive technical expertise.  
  • Allows businesses to tailor responses and communication flows to individual customer needs.

Emitrr Cons:

  • Some advanced functionalities might still be under development.

Emitrr Support Channels:

Email, phone, live chat on the website, extensive knowledge base, FAQs, and SMS support.

Emitrr Pricing Plans:

Emitrr is one of the most affordable conversational AI tools, with pricing starting at $49 a month. You should get in touch with Emitrr’s team to get a custom price quote or more details on what is included.

Emitrr also offers a free demo to help you decide if it’s the right fit for your business.

Emitrr Reviews:

4.7 out of 5 stars on G2

emitrr review

2. Dialpad

infographic showing screenshot of Dialpad's conversationl ai

Dialpad is a cloud-based communication platform that integrates AI to provide voice, video, and messaging solutions. Its AI Contact Center offers real-time transcription and sentiment analysis, transforming customer interactions.​

Dialpad Features:

  • AI Voice Intelligence: Provides real-time transcription and coaching during calls.​
  • Omnichannel Contact Center: Supports customer interactions via voice, chat, and email.​
  • Automated Quality Assurance: Monitors and evaluates call quality automatically.
  • Smart Call Routing: Directs calls based on AI-detected customer needs.​
  • Remote Work Support: Cloud-based setup facilitates remote team operations.​

Dialpad Pros:

  • The Standard plan offers unlimited calling and messaging at a competitive price point.  
  • Built-in AI provides valuable features like real-time transcription, coaching, and sentiment analysis.  
  • Consolidates various communication tools into a single, easy-to-use workspace.  

Dialpad Cons:

  • Some users have reported issues with customer support responsiveness and resolution.  
  • Some complaints exist regarding call quality and occasional dropped calls.  
  • Users have noted limited control over features like managing contacts in the internal directory.

Dialpad Support Channels:

Support is provided through email, live chat, and a comprehensive knowledge base.

Dialpad Pricing Plans:

Here’s what Dialpad’s pricing looks like:

  • Standard Plan: $15/user/month (billed annually)
  • Pro Plan: $25/user/month (billed annually)
  • Enterprise Plan: Custom pricing based on specific business needs

Dialpad Reviews:

4.4 out of 5 stars on G2

dialpad review

3. Sprinklr

screenshot showing dashboard of sprinklr conversational ai

Sprinklr offers a unified customer experience management (Unified-CXM) platform that includes a robust conversational AI platform designed to revolutionize customer service through advanced chat and voice bots. It aims to enable seamless self-service for complex customer service scenarios, significantly reducing the need for human agents.  

Sprinklr Features:

  • Contextual Conversations: Handles out-of-context queries and seamlessly resumes interrupted conversations, providing a more natural flow.  
  • Conversational Commerce: Enables virtual assistants to suggest products and AI-powered sales specialists to offer advice, driving sales through conversations.  
  • In-Platform Testing: Allows users to refine bot performance by detecting and addressing potential issues in real-time before deployment.  
  • Omnichannel Support: Provides a unified brand experience across 25+ channels, including voice, and supports 100+ languages.  
  • Seamless Human-Bot Handover: Facilitates smooth transitions to live agent support when necessary, ensuring complete context is transferred.  

Sprinklr Pros:

  • Excellent for enterprises managing multiple social profiles across numerous channels.  
  • Offers detailed insights into customer interactions and campaign performance.  
  • Known for its enterprise-grade configurability and ability to tailor solutions to specific needs.  

Sprinklr Cons:

  • The platform can be complex and may require significant training and onboarding.  
  • Often cited as one of the more expensive options, especially for smaller teams.  
  • Some users have reported occasional performance issues.  

Sprinklr Support Channels:

Sprinklr offers support through its help center, community forums, and direct support channels, including email and phone for enterprise clients. 

Sprinklr Pricing Plans:

Sprinklr offers tailored pricing depending on your business requirements. To get a quote, you’ll need to reach out to their team directly. A 30-day free trial is also available.

Sprinklr Reviews:

4.3 out of 5 stars on G2.

sprinklr review

Source

4. Cognigy.AI

Cognigy.AI is an enterprise conversational AI platform that combines generative and conversational AI to create AI Agents that deliver instant, hyper-personalized, multilingual service across voice and digital channels. It focuses on empowering businesses to create intelligent virtual agents capable of handling complex customer interactions.  

Conigy.AI Features:

  • Low-Code Flow Builder: Provides an intuitive, low-code interface for designing complex conversational flows without extensive programming.  
  • Multichannel Connectivity: Offers seamless integration across various platforms, including web, mobile, social media, and voice.  
  • LLM-Driven Conversations: Leverages external large language models from providers like OpenAI and Azure OpenAI to enable more natural and dynamic interactions.  
  • Cross-Channel Real-Time Translation: Can translate conversations in real-time across channels, supporting over 100 languages.  
  • Knowledge Base Integration: Seamlessly integrates with existing knowledge bases to provide accurate answers to user queries.

Conigy.AI Pros:

  • Known for its exceptional capabilities in managing complex conversational flows.  
  • Considered a very reliable platform with minimal disruptions.  
  • The low-code interface is easy to master, allowing business users to onboard quickly.  

Conigy.AI Cons:

  • Some advanced features, like Voice Gateway and Live Agent, require separate installations.  
  • Relies on external LLM providers for certain functionalities, which might introduce dependencies.  
  • Building custom extensions can be challenging for non-technical users.  

Conigy.AI Support Channels:

Support is offered through in-product contextual help, a help center, email, and a support ticket system.

Conigy.AI Pricing Plans

Cognify.ai provides custom pricing tailored to your business requirements. To get a quote, you’ll need to reach out to their team.

Conigy.AI Reviews

4.6 out of 5 stars on G2

Cognigy. AI review

5. Kore.AI

screenshot of Kore.ai

Kore.AI provides an enterprise-grade experience optimization (XO) platform that automates interactions for both customers and employees across over 35 voice and digital channels in over 100 languages. It offers a no-code conversational AI platform for building AI-driven experiences without deep technical expertise.  

Kore.AI Features:

  • Multi-Engine NLP: Utilizes a proprietary multi-engine approach to Natural Language Processing for accurate intent identification and understanding.  
  • GUI-Based Dialog Builder: Offers a visual dialog builder for quickly and easily designing conversation paths and integrating with external systems.  
  • Omnichannel Presence: Supports communication across 30+ enterprise, social, live chat, SMS, and email channels, as well as voice assistants.  
  • Virtual Assistant Analytics and Dashboard: Provides tools to measure and analyze bot performance and user behavior through a centralized dashboard.  
  • Pre-built AI Agents and Templates: Offers a marketplace with various pre-built AI agents and solutions for specific business needs. 

Kore.AI Pros:

  • Designed with a user-friendly interface that makes it simple to create and manage AI chatbots with minimal or no coding.  
  • Built on NLP and ML, enabling it to understand user intent and provide accurate and relevant responses.  
  • A highly flexible platform that can be customized to meet specific organizational needs and supports a wide range of integrations.  

Kore.AI Cons:

  • Users have found it challenging to create multiple digital forms due to the lack of a cloning option.  
  • Some users have reported encountering internal server errors when deleting bots.  
  • While user-friendly for basic tasks, advanced features might require a learning curve.  

Kore.AI Support Channels:

Support is provided through a community forum, Kore.ai Academy, and direct support channels.

Kore.AI Pricing Plans:

Kore.ai provides custom pricing tailored to your business requirements. To get a quote, you’ll need to reach out to their team.

Kore.AI Reviews:

4.7 out of 5 stars on G2

kore ai review

6. Haptik.AI

screenshot of haptik conversational ai tool

Haptik is an Indian enterprise conversational AI platform acquired by Reliance Industries Limited, providing AI-driven, personalized conversational experiences across 20 channels and over 100 languages. It focuses on helping businesses enhance user acquisition, conversion, engagement, and satisfaction.  

Haptik.AI Features:

  • Low-Code Conversation Studio: Offers an easy-to-use, drag-and-drop interface to build and manage AI-powered conversations and convert complex workflows into intuitive journeys.  
  • Industry-Specific Smart Skills: Provides a library of pre-built conversational journeys designed by experts for various industries like e-commerce, telecom, and finance.  
  • Omnichannel and Multilingual Support: Delivers personalized experiences across 20+ channels and supports over 100 languages.  
  • AI-Driven Personalized Experiences: Leverages AI to understand customer requirements, answer queries, and make relevant recommendations.  
  • Seamless Integration with Business Platforms: Integrates with popular CRM, marketing, and help desk software like Salesforce, Zendesk, and HubSpot.  

Haptik.AI Pros:

  • Praised for its intuitive interface and ease of bot implementation.  
  • This enterprise conversational AI platform is known for its responsive and supportive customer success team.  
  • Effectively simulates the experience of interacting with a sales assistant, guiding customers, and boosting sales.  

Haptik.AI Cons:

  • Some users have noted limitations in the ability to customize the platform for very specific needs.  
  • Some users have reported encountering occasional technical glitches.  
  • Integration with certain platforms might be complex for some users.  

Haptik.AI Support Channels

Support is offered through various channels, including a knowledge center, email, and direct contact with their support team.  

Haptik.AI Pricing Plans

Haptik’s pricing is typically provided through custom quotes based on specific business requirements.

Haptik.AI Reviews

4.4 out of 5 stars on G2

Haptik review

7. Boost.AI

dashboard of boost ai

Boost.AI provides a no-code conversational AI platform designed for enterprises to automate customer service and internal support, aiming to streamline support, boost revenue, and improve customer satisfaction. It emphasizes ease of use and rapid deployment without requiring coding or developer knowledge.  

Boost.AI Features:

  • No-Code Conversation Builder: Offers a user-friendly interface to create advanced conversation flows within minutes without needing any coding skills.  
  • Omnichannel Experience: Provides 24/7 support across various channels, including websites, IVR, Slack, Zendesk, Messenger, and Microsoft Teams.  
  • Unlimited Scalability: Capable of answering questions and automating actions on thousands of topics with consistent resolution rates.  
  • Intuitive AI Training: Offers an easy-to-use training editor, allowing users to update their AI agent without needing data scientists or consultancy hours.  
  • Pre-packaged Industry Modules: Comes with pre-built intents that address common questions in industries like banking, finance, and credit unions, ready to use from day one.  

Boost.AI Pros:

  • The platform is very easy to set up and learn, even for employees without prior AI experience.  
  • Enables organizations to get their customer service automation up and running in just hours or days.  
  • The AI is remarkably accurate and can even use past chat logs to craft future responses.  

Boost.AI Cons:

  • Some users have encountered issues while setting up the VA on their mobile app.  
  • Some users desire support for more languages with this conversational AI solution.
  • The admin panel has been described as inconvenient and lacking user-friendliness by some users.  

Boost.AI Support Channels:

Support is offered through 24/7 live representatives, a knowledge base, phone support, and chat.

Boost.AI Pricing Plans:

Boost.AI offers customized pricing plans. You can contact their team to know more.

Boost.AI Reviews:

4.8 out of 5 stars on G2

Boost.AI review

8. Conversica

dashboard of connversica conversational ai platform

Conversica provides AI-powered Revenue Digital Assistants (RDAs) designed to automate two-way conversations with leads, prospects, and customers across email, SMS, and chat, aiming to drive revenue growth and improve customer experience. These RDAs are trained on your business to deliver accurate and relevant responses in your brand’s tone.  

Conversica Features:

  • Powerfully Human® Conversations: Delivers human-like, two-way conversations at scale across multiple channels, making it one of the best conversational AI solutions.
  • AnswersIQ for Dynamic Engagement: This enables the platform to provide dynamic and contextual engagement with leads by pulling relevant information from websites and knowledge bases.  
  • Omnichannel and Multilingual Support: Conducts tailored conversations across email, SMS, and chat in the contact’s preferred language, with dynamic language switching.  
  • Integration with CRM, MAP, and CSP Platforms: Offers out-of-the-box integrations with over 50 native integrations and a robust API for seamless data exchange and workflow automation.  
  • Lead Qualification and Nurturing: Proactively engage leads to assess their sales readiness, qualify them, and nurture them through the sales funnel.  

Conversica Pros:

  • Users consistently praise the Conversica team for their understanding of business models and goals.  
  • Ensures every lead is followed up on promptly, improving lead quality.  
  • Achieves leading accuracy through a mix of proprietary, open-source, and third-party AI models.  

Conversica Cons:

  • Some users have found the interface a bit complex to understand at first.  
  • Achieving a completely natural AI feel might require considerable trial-and-error testing.  
  • Some instances of sending double or triple information to the same customer have been reported.  

Conversica Pricing Plans

Conversica offers custom pricing based on your business requirements. To get a quote, you’ll need to reach out to their team. 

Conversica Support Channels

Support resources include a help center with documentation, video tutorials, a community forum, and direct contact with their support team via email and phone.  

Conversica Reviews

4.5 out of 5 stars on G2

Conversica review

9. Yellow.AI

Yellow.AI specializes in providing an AI-powered Dynamic Automation Platform (DAP) that enables enterprises to deliver human-like conversational experiences across 35+ channels in 135+ languages. Their focus is on enhancing customer satisfaction and employee engagement through dynamic AI agents, which makes it one of the best conversational AI solutions.

Yellow.AI Features:

  • Dynamic AI Agents with DynamicNLP™: Leverages a proprietary multi-LLM AI engine to understand natural language and respond effectively in 135+ languages with high intent accuracy.  
  • Omnichannel Support: Enables businesses to connect with customers on their preferred platforms across 35+ channels, including voice, chat, email, and social media.  
  • No-Code/Low-Code Bot Builder: Offers a user-friendly conversational AI app interface with drag-and-drop functionality and pre-built templates for quick deployment of AI agents.  
  • AI-Powered Agent Assist: Equips support teams with sentiment detection, coaching insights, and reply suggestions to enhance their efficiency.  
  • Smart Workflow Automation: Identifies events and intents from complex messages to trigger workflows for ticket creation, escalations, and more.  

Yellow.AI Pros:

  • Users have reported smooth integration with different communication channels and reliable performance.  
  • The platform’s advanced AI capabilities process natural language and respond effectively to users.  
  • Many users find the platform intuitive and easy to use, with helpful and pleasant support teams.  

Yellow.AI Cons:

  • Some users have noted a contrast between the platform’s ease of use and the potential for further improvement in bot performance.  
  • While many praise support, some reviews indicate that support can be okayish and could be improved.  
  • Some users have noted the need for more flexibility during the project implementation phase.  

Yellow.AI Support Channels:

Support is offered through a Mia Support bot for quick answers, email support, and live agent chat. They also have a help center with documentation and FAQs.  

Yellow.AI Pricing Plans:

Yellow.ai offers two pricing options:

  • Free Plan: Get started with basic features at no cost
  • Enterprise Plan: Custom pricing tailored to your business needs, available upon request

Yellow.AI Reviews:

4.4 out of 5 stars on G2

yellow.ai review

10. Sendbird

dashboard image of sendbird conversational ai

Sendbird is a conversational AI platform that powers in-app engagement through chat, voice, and video functionalities, including a no-code AI chatbot solution powered by OpenAI’s GPT technology. It aims to help businesses enhance customer service, boost lead generation, and increase sales.  

Sendbird Features:

  • No-Code AI Chatbot Builder: Offers an easy 5-step process to create and deploy a custom GPT chatbot on websites in minutes.  
  • Multilingual AI Chatbot: The AI chatbot is multilingual, extending global reach and breaking down language barriers in customer service.  
  • Integration with Salesforce Service Cloud: Provides an advanced chat experience with an AI chatbot designed to streamline customer interactions and increase satisfaction for Salesforce users.  
  • Real-Time Chat with Rich Features: Offers features like file transfers, image and video messaging, typing indicators, and read receipts for a comprehensive chat experience.  
  • Scalable Chat API: This conversational AI app is built to be highly scalable, supporting large chat groups and handling millions of monthly interactions.   

Sendbird Pros:

  • Empower developers to intuitively integrate cloud communication functionality into their applications.  
  • Grants fast API calls for rapid communication within applications.  
  • Offers a feature-rich and reliable chat experience with various communication types supported.  

Sendbird Cons:

  • Often viewed as expensive compared to competitors, especially as usage scales.  
  • Overage costs for this conversational AI app, exceeding monthly active users (MAU) or participant capacities, are not publicly listed.  
  • Some users have reported connection delays and issues with support responsiveness.  

Sendbird Pricing Plans:

Sendbird offers custom pricing tailored to your business requirements. To get a quote, you’ll need to contact their team directly.

Sendbird Support Channels:

Support is offered through a knowledge base, chat, 24/7 live representatives for higher-tier plans, and community support forums

Sendbird Reviews:

4.5 out of 5 stars on G2

sendbird review

Why Emitrr is the Best Conversational AI Platform

Emitrr stands out as one of the best conversational AI platforms because it’s built for small, service-based businesses that can’t afford to miss calls or waste time on repetitive tasks. It’s not just a chatbot—it works like a smart assistant that handles real customer needs like bookings, reminders, follow-ups, and FAQs. Here’s why it works better than most platforms:

infographic showing reasons Why Emitrr is the Best Conversational AI Platform
  • Built for Real Conversations: Emitrr doesn’t just respond—it understands and handles common customer queries like booking an appointment, asking about insurance, or checking office hours using AI (artificial intelligence). This cuts down on manual replies and saves your staff time.
  • Missed Call Texting: Every missed call triggers an automatic two-way SMS. This means you stay connected even after hours or on weekends, and customers get a response without needing to leave a voicemail.
  • Appointment Booking and Reminders: Using this conversational AI software, customers can schedule, reschedule, or get reminders without talking to a person. This reduces no-shows and keeps your calendar full.
  • Useful Automation, Not Just Features: Emitrr’s automations—like voicemail drops, bulk SMS, canned responses, and follow-ups—are built for small teams. You don’t need a developer or a tech team to set it up or make changes.
  • Multi-User Access and Smart Routing: If you work with a small team, everyone can handle conversations. Messages are routed to the right person or department automatically.
Conversational AI Platform

Frequently Asked Questions

What are conversational AI platforms?

Conversational AI platforms are software solutions that allow businesses to automate two-way interactions with customers using technologies like chatbots, voicebots, and messaging AI. They simulate human conversations to improve customer engagement, support, and satisfaction across different communication channels.

What is the best conversational AI platform?

The best conversational AI platform depends on your business needs, but Emitrr is widely praised for its user-friendly interface, multi-channel capabilities, rich integrations, and cost-effective pricing, especially for small and mid-sized businesses.

Which is an example of conversational AI?

Examples include platforms like Emitrr, Sprinklr, Cognigy.AI, and Kore.ai, which allow businesses to automate conversations via chatbots, SMS bots, voice AI agents, and even social media messengers.

What is the difference between AI and conversational AI?

AI (Artificial Intelligence) is a broad term that refers to machines or software that can mimic human intelligence—like learning, problem-solving, and decision-making. Whereas, conversational AI is a type of AI specifically designed to understand and respond to human language through text or speech. It powers chatbots, virtual assistants, and voicebots that can hold real-time conversations with users.

What is the difference between chatbot and conversation AI?

Both chatbots and conversational chatbots involve interacting with users; however, the difference between them lies in the complexity, capability, and contextual relevance. Chatbots are ideally rule-based, and they follow a pre-defined path to carry out conversations. However, Conversational AI uses advanced technologies like NLU, NLP, etc., to draft contextually relevant responses for more accurate interactions.

Conclusion

Choosing the right conversational AI platform comes down to how well it fits your business goals, team size, and customer expectations. The platforms listed here offer different strengths—some focus on automation, others on live chat, voice, or integrations.

Narrow down your priorities, test a few with free trials or demos, and go with the one that saves time, reduces manual work, and helps you respond faster. For example, Emitrr gives you a smart, simple way to handle high volumes of customer communication without adding to your workload. It’s practical, reliable, and focused on the parts of your business that matter—calls, appointments, follow-ups, and responses.

Schedule Your Free Emitrr Demo Here

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