Top 10 Popular Texting Software for Therapists

Therapists today are juggling more than just back-to-back sessions. Between managing appointments, following up with clients, and handling admin tasks, it’s easy for things to fall apart especially when communication relies on outdated tools. That’s where texting software for therapists comes in.

Secure, HIPAA-compliant texting platforms are helping therapists stay connected with clients in a way that’s fast, discreet, and easy to manage. But with so many tools out there, figuring out which one is right for your practice can feel overwhelming.

That’s where we come in. In this blog, we’ll walk you through 10 of the best texting software options built specifically for mental health professionals, so you can choose the one that fits your workflow, protects client privacy, and supports the way you care.

Let’s get started.

Benefits of Texting Software for Therapists

Here are the top benefits of having therapist texting software:

Reduces No-Shows with Trigger-Based Reminders

No show not only eats up time but also creates disruption in care. Texting software helps therapy practices by automating the process of sending appointment reminders, which is based on trigger events such as booking confirmations or upcoming sessions. These timely reminders help reduce missed appointments without any need for manual follow-ups. 

Maintains Boundaries Through Auto-Responses and Time Rules

Texting does not necessarily mean that you have to be active all he time. With robust therapist texting software and smart auto responses, therapy practices can maintain professional boundaries while still being accessible. 

Increases Client Adherence Through Micro-Engagements

At times, it is possible that a simple check-in or a message of encouragement can make a huge difference in a client’s therapeutic journey. Therapist texting software ensures micro engagement through personalized texting.

Makes Patient Intake & Consent Workflow Faster and Paperless

With a robust texting tool, you can reduce paperwork efficiently. With an efficient texting software, therapy practices can easily send intake forms and consent documents directly to clients, and clients can fill out these forms easily, making onboarding faster, smoother, and entirely paperless.

Streamlines Crisis Protocols with Smart Escalation Paths

In crisis situations, timing matters a lot. A texting software can help practices set up escalation paths that are capable of automatically flagging the messages that are based on certain keywords or urgency, which makes sure urgent cases are addressed quickly and timely manner. 

Reactivates Disengaged Therapy Clients with Pre-Approved Outreach

In therapy practices, there is are chance that clients leave the therapy midway, and reengaging those clients is important not only for therapists but also for clients, and texting helps send personalized messages that invite the clients to resume care without being intrusive. 

Facilitates Consent-Based Wellness Campaigns Without Marketing Risk

Therapists marketing themselves becomes a bit awkward, and to eliminate this, therapists can share wellness updates, tips for coping strategies, or seasonal mental health reminders to ensure that they are visible without being salesy.  

How Texting Software Improves Client-Therapist Relationships

Builds Trust Through Consistent Communication

One of the critical aspects of therapy is building trust, which can be built through regular, reliable communication. Texting is one such method through which therapist can stay connected with clients between the sessions be it a reminder or a motivational text. These texts gives subtle nudge to clients and make them feel supported even outside the therapy room.  

Breaking Communication Barriers for Easier Access

Many clients with a mental health condition often feel overwhelmed while reaching out for therapy. Here is when texting comes in, as it feels familiar and a less intimidating way to connect. Not only does this texting also gives the client the opportunity to communicate at their own convenience. 

Fosters Connection Through Personalized Messages

In therapy practices, even a small gesture like a personalized follow-up text after the session or a quick check on a specific concern makes the client feel more seen as well as valued. Not only this, therapist texting software offer the capability for therapists to design personalized communication without adding any extra workload. 

Improves Appointment Adherence

Clients miss appointments for all sorts of reasons: busy schedules, forgetfulness, or feeling emotionally unprepared. Automated text reminders help reduce missed sessions by giving clients a gentle nudge ahead of time. This consistency not only supports their progress but also helps therapists maintain a steady and predictable schedule.

Creates a Safe, Ongoing Line of Communication

By now, it is clear that therapy doesn’t end with an hour session. There is the possibility that clients have any doubts, questions, or concerns in between sessions. Texting offers a well-structured path to stay connected with clients without any pressure for an instant response. HIPAA-compliant texting for therapists ensures clients that support is available whenever they require it.

Supports Boundaries with Structured Messaging

Very often in therapy practice, maintaining healthy boundaries becomes important while still being available to clients. Here is when a therapist texting software can solve your problems, as with features automated replies, scheduled messages, and defined office hours, allows therapists to manage communication thoughtfully.

Features to Look for in Text Messaging Software for Therapists

Choosing the right texting software for your therapy practice means knowing what truly matters, from HIPAA compliance to ease of use. Here are the key features to look for when evaluating your options:

HIPAA-compliant software for therapists

When it comes to client communication, ensuring privacy is a top priority. So choose a HIPAA-compliant software for therapists that offers secure and encrypted texting and gives both you and your clients peace of mind. 

Two-way texting capability

Therapy is all about communication, and it should in any way stop outside the office. With the feature of two-way texting, clients can also text and respond to texts just like real conversations. This not only creates a more supportive experience and makes clients feel heard between sessions.

Automation for reminders and campaigns

In therapy practices, therapists are mostly busy with people, not sending reminders all day. A texting software offers the feature of automation that offers you the capability to automate the whole process of scheduling reminders,  follow-ups, or wellness check-ins in just a few clicks. It not only saves time but also helps reduce no-shows.

Integration with EHR/EMR or practice management systems

In therapy practices, managing the records of the clients is very critical to ensure efficiency. Here is when a texting platform that can be integrated with your EHR, EMR, or practice management system, so that you do not need to juggle between tabs.

Secure opt-in/opt-out management

It is always a good practice to respect the client’s preferences. A good HIPAA-compliant texting for therapists should make it easy for clients to opt in or opt out of text messaging. Ensuring secure opt-in or opt-out management, make sure that you are only texting your clients who wish to hear from you!!

Integrations Required for Therapist Texting App

• SimplePractice
• TheraNest
• TherapyNotes
• Jane App
• Kareo Behavioral Health
• Epic
• Praxis
• Cerner
• NextGen

Security & Compliance Requirements for Therapist Texting Apps

Ensuring the security and compliance of patient information is important. You must ensure the following in your therapist texting app:

• HIPAA Compliance: The Health Insurance Portability and Accountability Act mandates the protection of patient health information. Any texting service used must comply with these regulations.
• End-to-End Encryption: Ensures that messages are encrypted during transmission, preventing unauthorized access.
• Role-Based Access Controls: Restricts system access based on user roles, ensuring that only authorized personnel can access sensitive information.
• Secure Message Storage & Audit Trails: The company stores messages securely and maintains logs of all communications for accountability and auditing purposes.
• Consent Management and Opt-In Requirements: Obtains and manages patient consent for receiving messages, adhering to legal and ethical standards.
• Data Backup & Disaster Recovery Protocols: These protocols ensure that data is regularly backed up and can be recovered in case of system failures or disasters.

10 Best Texting Software for Therapists

1. Emitrr
2. Weave
3. Klara
4. Ohmd
5. SolutionReach
6. Nexhealth
7. Simple Texting
8. Podium
9. Luma Health
10. RevenueWell

1. Emitrr: Best Therapist Texting App

Emitrr is an all-in-one HIPAA texting tools for therapists that is specifically designed for healthcare as well as wellness businesses. This HIPAA-compliant texting for therapists offers features such as  two-way texting, appointment reminders, automated follow-ups, and patient feedback collection that perfectly aligns with therapy practices. This HIPAA-compliant texting service not only ensures that the client’s data is secure but also offes the ability to manage them effectively. Here’s a quick look at this robust texting software for therapy. 

Features of Emitrr

• End-to-end encryption: Ensures that all messages in transit are encrypted and cannot be intercepted or accessed by unauthorized parties.  
• Access controls: Create activity logs for your users to track data access and monitor overall activity. Limit who can access patient data on your portal. 
• File sharing: With this HIPAA-compliant software for therapists, you can quickly share important documents like lab reports, insurance details, and more through a secure portal that can’t even be intercepted by carriers.  
• Data privacy: Emitrr implements the necessary data protection protocols to ensure privacy of sensitive PHI which includes storage and sharing of patient data.   
• 2FA: Get an added layer of security to ensure complete security of patient data. You can set two-factor authentication for your patients whenever you onboard them to ensure that their data is free from any security breaches. 
• Secure text messaging: Enable secure text messaging for healthcare and get redirected to a secure gateway to access and share data with your patients.  
• Real-time alerts: Send text message alerts to patients in real time. These could be regarding sudden changes in appointment schedules, updates in services, or other emergencies. 
• Integration with tools: Integrate Emitrr with your EMR/EHR,PMS and relieve yourself from the hassle of switching context and juggling with multiple tabs. 
• Text messaging: Enjoy various texting capabilities such as two-way texting, group texting, schedule-based messaging, mass text messaging, and more to ensure seamless communication and engagement with patients. 
• Online appointment scheduling: Allow patients to schedule their own appointments with just a single click. Online appointment scheduling can be a game-changer if you’re dealing with no-shows.
• Automation: Automate communications by using customizable SMS templates and canned responses for frequently asked questions. 
• Text-enable number: Get your existing number text-enabled to enjoy both calling and texting from the same number. 
• AI text generator: You can now put simple prompts and ask Emitrr AI to generate or polish SMS for you. Watch this quick video to learn more about this feature:

Pros of Emitrr

• Intuitive, easy-to-use hipaa compliant software for therapists
• Get the existing number text-enabled for smooth texting 
• Integrate with 500+ business tools
• Get real-time phone and chat support 
• Unique secure texting functionality 
• Advanced texting capabilities 

Cons of Emitrr

• More advanced features are ready to be launched

Emitrr Pricing`

For SMS, Emitrr offers a text-based pricing model that starts at $149 a month.

Emitrr Integration

Emitrr offers seamless integration with 500+ tools, including:

• Healthcare tools (Athenahealth, Dentrix, Eaglesoft, and more)
• CRM tools (Hubspot, Mailchimp, Salesforce, Zapier, and more)
• Calendar tools (Google calendar, Microsoft calendar, and more)

Emitrr Support Channels

• Live chat: Chat with Emitrr’s live representatives
• Phone: Call Emitrr at +1 (210) 941-4696
• Email: Send email to Emitrr’s support team at support@emitrr.com
• Knowledge base
• FAQs/forum
• SMS 

Emitrr Ratings

• Capterra – 4.8 / 5
• G2 – 4.7 / 5

Emitrr Reviews

“Appreciate that my internal team can see all messages going back and forth between field staff. It enables us to communicate the same message and support one another when even when we are working in different roles.”

“I LOVE Emitrr. The support you get is wonderful, the app is easy to use and they have been incredibly responsive. As a small business, we needed a messaging platform that wouldn’t break the bank and this meets all our needs (and then some) without making us feel overwhelmed. We came from Podium (had a terrible experience with them) and feel so valued at Emitrr!”

Source: Capterra

2. Weave

Weave is another therapy texting software that is not limited to just texting and goes beyond it. This HIPAA-compliant texting for therapists is an all-in-one communication system that offers VoIP, text messaging, and scheduling features in one centralized platform. Let’s have a quick look at this platform: 

Features of Weave

• Online appointment scheduling: Allow your patients to schedule their own appointments with your medical practice as per their convenience.
• Two-way texting: Engage in one-on-one conversations with your patients to solve their concerns and queries in real-time.  
• Team chat: Connect with your medical office team from anywhere and keep your staff members in the loop for all communications.  
• Reminders: This HIPAA-compliant texting service send automated SMS reminders to patients ahead of their appointments to reduce no-shows.   
• Reviews: Send SMS review requests to patients and monitor your online reputation.  

Pros of Weave

• Extensive Features for Business Communication: This HIPAA-compliant texting service provides tools like two-way texting and reputation management to enhance client communication.
• Mobile Appointment Scheduling and Messaging: Users can easily schedule appointments and send texts to patients on the go, improving accessibility.
• Streamlined System Integration: The integration of all systems within the app simplifies workflows and enhances patient interaction.
• Business Growth and Management Opportunities: Weave unlocks new potential for business growth and better management practices.

Cons of Weave

• High Pricing for Small Businesses: The cost of Weave’s plans may be too expensive for smaller businesses to afford.
• Difficult Setup and Onboarding: The initial setup is often complex and lacks sufficient support, leading to frustration.
• Security Risks in Software Integrations: There are concerns about data security when Weave integrates with other systems, making some hesitant to use it.

Weave Pricing

This HIPAA-compliant texting service offers 4 pricing plans: 

• Ultimate: $399 per month + $750 setup fees 
• Pro: Need to contact support 
• Elite: Need to contact support
• Essentials: Need to contact support

Weave Integrations

This mental health communication software offers multiple integration options:

• Rx30
• PioneerRx
• PrimeRx

Weave Support channels

• Chat
• Phone
• Email/Help Desk
• FAQs/Forum
• Knowledge Base

Weave Ratings

• Capterra: 4.3/5
• G2: 4.6/5

Weave Reviews

“I like the compatibility with my companies office software that we use. It is easy to use and user friendly. It wasnt a long or hard process to integrate and implement into our office staff. “

“Weave is used in our office 5 days a week, and we use both the phone service and Weave app for communications.”

Source: Capterra

3. Klara

Klara is a HIPAA-compliant software for therapists that keeps the conversation between client and therapist secure. This HIPAA-compliant texting service not only helps in keeping track of follow-ups, appointments, and client communication. Here is a quick look at this texting software for therapy: 

Klara Features

• Appointment reminders: Send appointment reminders to patients via SMS with options to confirm, cancel, or reschedule appointments.
• EHR integration: This HIPAA-compliant phone app for therapists simplify your workflow and keep your records updated by integrating your current EHR system with Klara. 
• Webchat: Enable the web chat feature and interact with potential patients right on the website.
• Broadcast messaging: Update changes in the schedule of healthcare providers and share important information with all your patients scheduled for the day at once with broadcast messaging. 
• Healthcare automation: Automate routine tasks like appointment reminders, patient messaging, etc., to reduce administrative workload and improve patient interaction. 
• Two-way texting: Allow your patients to text you back with a two-way texting feature.
• Textable numbers: Make your medical phone number textable without changing numbers and start receiving patient SMS. 

Pros of Klara

• Telemedicine support: This HIPAA-compliant phone app for therapists offers a telemedicine facility with features like a virtual waiting room and video streaming, allowing your patients to connect with you remotely.
• Intuitive dashboard: The Klara app has a very intuitive interface and is super easy to use. Klara’s desktop version is also well-designed and can easily be used by all.
• Useful automation capabilities: Klara automates many routine tasks such as answering calls, sending appointment reminders, sending patient forms, etc., and reduces administrative workload. 
• Engagement optimization: With features like two-way texting, secure texting, file sharing, etc., Klara helps healthcare professionals simplify patient communication for better patient engagement. 

Cons of Klara

• Poor integration with PMS/EMR/EHR/ systems: This patient text messaging service does not integrate with PMS/EMR/EHR/ systems seamlessly, affecting the way healthcare professionals communicate with their patients.
• Unreliable customer support: Klara users often complain about delayed responses from Klara’s customer support team, even for urgent issues. They have also pointed out how the limited support options pose a lot of problems for users. 
• Many functional issues: Users find many functional issues with the Klara app, such as issues with internal message assignment, issues with labeling conversations, etc, which affect the day-to-day healthcare tasks. 
• Limited team collaboration features: Klara lacks many team communication features such as conversation tags, conversation assignments, sharing reference notes, tags, etc.

Klara Pricing

• This texting software for therapy has not revealed any information related to its pricing.

Klara Integrations

This patient text messaging service integrates with over 1000 third-party apps and software which include:

• athenaOne
• PrognoCIS
• ModMed
• Nextech EHR & PM
• AdvancedMD EHR
• Intergy
• Adhook
• HIPAA Link
• And more!

Klara Ratings

• G2: 4.5/5
• Capterra: 4.3/5

Klara Reviews

Here’s what users are saying about it:

“What I like most about the Klara app is the simplicity of getting around the app. It’s very easy to use and you can speak with your provider with ease, as well as send and receive documents/forms.”

“The way the messages are labeled or assigned needs to improve. My suggestion is to bump up the screening of the type of msgs. Improvement is needed in picking up certain filtered words to help categorize the msgs.”

Source: Capterra 

Klara Support Channels

• Phone
• Chat
• Email

4. Ohmd

Ohmd is an all-in-one platform that manages patient communication. This robust platform also supports two-way texting, appointment management, and even video visits. This patient text messaging service is a great platform if you are also a therapist and looking for a robust platform that ensures privacy. Let’s have a quick overview of this platform: 

Features of OhMD

• Two-way texting: Communicate one-on-one with your patients and answer important queries and concerns in real-time. 
• Automated texting: Automate patient outreach for effective communication, send customized reminders and recall texts for your medical practice.  
• Webchat to text: This patient text messaging service convert website conversations into text and keep potential patients engaged.  
• Broadcast texting: Send emergency text alerts and notifications to multiple people at once.  
• Team collaboration: Communicate efficiently with team members by tracking user activity, assigning roles, audit conversations and more.  
• EHR integration: Integrate OhMD with your existing EHR/EMR for easy data access 

OhMD Pros

• Live website chat: OhMD offers a live website feature that helps in converting visitors into potential patients. 
• Video visit: Using OhMD’s video visit feature, you can cater to your patients from anywhere and offer them more flexibility. 
• Plenty of features: This software comes with plenty of features, be it for texting, reputation management, or automation. 

OhMD Cons

• Limited messaging templates: This patient text messaging service offers a very limited number of templates, and this can burden your operations team with time-consuming manual responses, hindering staff productivity.
• Expensive: OhMD’s paid plan starts at $250 a month, which is quite expensive compared to other OhMD alternatives. 
• Lacks app: OhMD does not offer app even with the paid plan. 

OhMD Pricing

This patient texting service offers basic SMS features for free, but more comprehensive OhMD pricing plans start at $250 a month. 

OhMD Integration

• Athenahealth
• AdvancedMD
• DrChrono
• Veradigm
• Allscripts
• eClinicalWorks

OhMD Ratings

• G2: 4.8/5

OhMD Reviews

Here’s what users are saying about OhMD:

“I like using OhMD because most patients have their phones set up to block unknown callers, and many don’t even check their voicemail.”

“I’ve only been using OhMD for about 2 months so I’m not sure what all I can do with it. What I use it for is to communicate with patients about scheduling appointments. I don’t like that I can’t message patients directly, and when they message me back, my entire office can see the conversation. I wish it were more private.”

Source: g2

OhMD Customer Support Channels

• Email
• Wechat
• Phone

5. SolutionReach

SolutionReach is a comprehensive patient engagement platform that can also send appointment reminders, patient surveys, and two-way text messages. It is a well-structured platform that automates the entire workflow and reduces the burden on the therapist, helping them to focus on their core task. Here is a quick look at this patient texting service: 

SolutionReach Features

• Two-way patient texting: Conversate with your patients one-on-one to solve their queries in real time.  
• Digital patient intake: Send online patient forms automatically prior to the patient’s appointment and streamline workflow. 
• Mass texting: Send out hundreds of SMS at once and reach out to multiple patients.  
• Telehealth: Give video conferencing options to patients and earn more revenue. 
• EHR integration: Integrate this software with your existing EHR/EMR for easy data access.    
• Online reputation management: Improve your practice’s online reputation by sending out review requests to patients. 
• Insurance verification: Automated the collection and verification of insurance forms of patients. 
• Access controls: Limit who can access patient data on your portal. 

Pros of Solutionreach

• Useful insurance feature: This software’s useful insurance feature automates the process of collecting and verifying your patient’s insurance and ensures precious time doesn’t go to waste. 
• Intuitive and easy-to-use software: The design of this patient texting service is quite intuitive, making it very easy for everyone to use. 
• Ideal for team collaboration: Solutionreach’s features, such as phone system, batch messaging, mobile app, etc., allow the team to collaborate easily. 

Cons of Solutionreach

• Frequent technical issues: This patient texting service is very unreliable. Many users have pointed out that it just stops working many times, and you don’t even get any error messages or notifications, leading to a waste of time. 
• Poor customer support: Solutionreach customer support team is unreliable many customers have pointed out multiple challenges that they have faced with their support team. 
• Limited customization options: There are very limited customization options available with Solutionreach, and if you want more customization, then the company charges additional fees for everything. 
• Expensive: As per many user reviews, Solutionreach can be a little too expensive, making it unfit for smaller practices. 

Solutionreach Pricing

There are three Solutionreach pricing plans that you can choose from. However, the platform has not revealed its exact pricing on the website. 

Solutionreach Integrations

• Athenahealth
• DrChrono
• AdvancedMD
• OfficeMate
• LiquidEHR
• AcuityLogic

Solutionreach Ratings

• Capterra: 3.8/5
• G2: 4.3/5

Solutionreach Reviews

Here’s what customers are saying about Solutuionreach:

“The communication abilities with patients was great. I loved being able to reach our to patients remotely in the event of inclement weather and cancellation or closures.”

“Customer support and reliability are awful. We left because we could not count on them and when they screwed up they don’t admit their errors which is very frustrating.”

Source: Capterra 

Solutionreach Support Channels

• Chat
• Knowledge base
• Phone
• Email
• FAQs

6. Nexhealth

Nexhealth is a holistic platform specifically designed for healthcare professionals involved in therapy practices. This HIPAA-compliant phone app for therapists offers features such as automated messaging, two-way texting, and online booking, all HIPAA-compliant. Here is a quick overview of this texting software for therapy.

NexHealth Features

• Two-way texting: This therapist messaging software allows your patients to text you back with a two-way texting feature.
• Access control: Create activity logs for your users and monitor overall activity. 
• EHR integration: Streamline your healthcare workflows by integrating NexHealth with your internal tools.  
• Secure patient texting: Keep conversations confidential and secure to protect patient data and boost patient engagement.
• Online appointment scheduling: This patient texting service allow patients to schedule their own appointments. 
• Reminders: Send customizable reminders for recalls, upcoming appointments, or forms, to reduce no-shows in your outpatient clinic or any other clinic. 
• Reviews: Send review requests to patients automatically right after their appointments. 

Pros of NexHealth

• Great customization features: This software comes with plenty of customization features for scheduling appointments, sending reminders, etc. 
• Seamless integrations: The NexHealth app integrates with PMS and EHR tools effectively and ensures a smooth workflow. 
• Easy to set up: This HIPAA-compliant phone app for therapists is easy to use and navigate, it is intuitive, and its functionality addresses the gaps in functionality of different PMS.

Cons of NexHealth

• Limited support: This therapist messaging software offers customer support for limited hours only, which becomes challenging for users in case of urgent issues. 
• Laggy app: Users have highlighted that the NexHealth app often lags, making it quite annoying for users to operate.

NexHealth Pricing

You will need to get in touch with contact support to get a custom quote for NexHealth pricing.

NexHealth Integrations

This psychiatry clinic’s patient engagement software integrates with many PMS and EHR software.

NexHealth Ratings

• Capterra: 4.9/5
• G2: 4.8/5

NexHealth Reviews

Here’s what NexHealth customers are saying:

“I love that we are able to communicate in real time to our pateints via text. I love all the inforamtion that is requested at the time of making their appointments.”

“They make changes without adequate/any notification. They change workflow and functionality on the fly and expect the office to adapt. They placate, but do not listen to customers. LIMITED support hours. WEST coast centric mentality – east coast starts at 8am, but west coast support starts at 5am so they can fix issues before they impact the day.”

Source: Capterra 

NexHealth Support Channels

• Email
• Phone
• Chat

7. SimpleTexting

SimpleTexting is a general texting platform that can also be customized for therapy practices. Features like bulk texting, scheduled messaging, and auto replies make this HIPAA-compliant phone app for therapists very helpful. Here is a quick look at this HIPAA-compliant texting software for therapists. 

SimpleTexting Features

• Two-Way Texting: Engage in real-time, interactive conversations with customers through text messaging.
• Autoresponders: Set up automated replies to ensure continuous communication, even when you’re unavailable.
• Mass Texting: This therapist messaging software sends a single message to a large audience for widespread reach.
• Group Texting: Communicate with multiple recipients at once through group messaging.
• Webchat to Text: Seamlessly convert webchat interactions into SMS for ongoing communication.
• Campaign Scheduling and Management: Plan, schedule, and manage SMS campaigns for optimal delivery and results.
• Limited Bulk Messaging: Use bulk texting with some restrictions on volume or frequency.
• Real-Time Notifications: Get instant alerts to stay informed about incoming messages and campaign activity.
• Reporting and Analytics: Access detailed reports and metrics to measure the effectiveness of your messaging efforts.
• Social Media Integration: Connect with social media platforms to enhance and diversify communication channels.

SimpleTexting Pros

• High Customer Engagement: Many customers respond better to texts than emails, resulting in improved engagement rates for businesses using SimpleTexting.
• User-Friendly Interface and Reliable Text Delivery: This HIPAA-compliant phone app for therapists offers a straightforward interface, making it easy to use while ensuring that messages are sent consistently and reliably.
• Exceptional Customer Service: Customer support, particularly from representatives like Sean, is fast, effective, and a standout feature of SimpleTexting.

SimpleTexting Cons

• Text Blocking Due to Spam Limits: Customers face blocked messages without prior notification, causing disruption until they reach out for clarification.
• Limitations with Multiple Keywords: Managing numerous keywords seems problematic, presenting a unique challenge for organizations with complex messaging needs.
• Frustration from Automatic Billing Renewal: Users experience unexpected charges when billing renews automatically, especially after attempting to pause the service.
• Non-Intuitive Billing Management Interface: Customers find the billing menu difficult to navigate, leading to confusion when managing subscriptions.

SimpleTexting Pricing

The pricing of SimpleTexting starts at $39 a month and goes up to $899 a month, depending on the choice of plan.  Here’s a quick breakdown of the extra cost charged by SimpleTexting:

• Charges $20 per/month for each additional teammate.
• Charges $10 per/month per number for any additional number that you may add.
• Charges $10 to activate a local number.

SimpleTexting Integrations

This therapist messaging software integrates with 1000+ third-party CRM/EHR/social media apps and tools including, but not limited to:

• MailChimp
• Salesforce
• Slack
• Hubspot
• Instagram
• SimpleTix
• Follow up boss
• Zapier

SimpleTexting Reviews

• Capterra: 4.7/5
• G2: 4.7/5

SimpleTexting Reviews

Here’s what customers are saying about this hipaa compliant software for therapists :

“I was disappointed with Customer Service and the way they charge their customers. Like the service was disappointed with the charges and the customer service.”

“The app is a bit glitchy, and it does get pretty expensive when you have a decent amount of people on your list since you are charged based on sent messages. Eventually, I may be priced out if I keep building.”

Source: Capterra

SimpleTexting Support Channels

• Chat
• Knowledge Base
• Email/Help Desk
• Phone Support
• FAQs/Forum

8. Podium

Podium is a comprehensive client communication platform that is also another option for therapists looking for streamlined communication. This HIPAA-compliant messaging apps is not only user-friendly but also seamlessly manages the client communication, appointments as well as feedback. Here is a quick overview of this platform for therapists: 

Podium Features

• SMS Messaging: This therapist messaging software enables direct communication by sending text messages to customers’ mobile phones.
• Appointment Management: Simplifies scheduling, tracking, and managing appointments with ease.
• Autoresponders: Automatically reply to incoming messages, ensuring timely responses.
• Scheduled Messaging: Automates message delivery at pre-defined times for convenience.
• Customizable Templates: Provides customizable message templates to fit specific business needs.
• Real-Time Notifications: Sends instant alerts for new messages or updates requiring attention.
• Reporting & Statistics: This therapist messaging software provides detailed reports and analytics to monitor and evaluate performance.
• Reputation Management: Helps businesses track and improve their online reputation through customer feedback.
• Social Media Integration: Connects messaging tools to social media platforms for streamlined communication.
• Surveys & Feedback: Gathers customer insights through customizable surveys and feedback forms.

Pros of Podium

• Simplified Review Management: This therapist messaging software sstands out with its seamless review solicitation process, making it easy for businesses to request and manage customer reviews.
• Streamlined Communication: Podium simplifies the process of customer communication, ensuring smooth and efficient conversations that improve engagement and satisfaction.
• Easy-to-Use and Dependable: Users consistently praise Podium for its reliability and ease of use, offering a range of features that cater to businesses of all sizes.
• Efficient Customer Communication: This secure patient texting platform streamlines customer interactions, allowing businesses to communicate effectively and gather valuable feedback with ease.

Cons of Podium

• Slow Setup Process: The setup process for this HIPAA-compliant phone app for therapists can be quite lengthy, with some users reporting it takes up to 6 months to fully complete.
• Contractual Issues: There are reports of users encountering difficulties when trying to cancel their subscriptions, including continued billing after cancellation requests are made.
• High Pricing: Users have noted that Podium’s pricing is on the higher side, with monthly fees ranging from $249 to $400.
• Customer Service Challenges: Some customers have expressed dissatisfaction with Podium’s customer service, citing delays in resolving issues and difficulties with communication.

Podium Pricing

This texting software for therapy pricing is quite expensive, particularly for small businesses. Here is what Podium’s pricing looks like:

• Core: $399 a month
• Pro: $599 a month
• Signature: Custom pricing

Podium Integrations

This HIPAA-compliant phone app for therapists integrates with over 1000 third-party apps and software including:

• BigCommerce
• AthenaHealth
• AroFlow
• Airtabele
• AdvancedMD
• ADF Leads
• AMS Pro

Podium Ratings

• Capterra: 4.3/5
• G2: 4.6/5

Podium Reviews

Here’s what customers are saying about this software:

“It is extremely expensive for what it is. The personnel also don’t coordinate very well so often you will get a marketing solicitation call and email even though you already use the product.”

“Absolutely the worst experience I’ve ever done with any company in my 15 years of business.”

Source: Capterra

Podium Support Channels

Here’s a list of Podium customer support channels that you can find: 

• Phone Support
• Chat
• Email/Help Desk

9. LumaHealth

A complete patient engagement platform specifically built for healthcare providers, including therapists. This HIPAA-compliant messaging apps offers appointment reminders, automated patient follow-ups, and two-way messaging. Its focus on improving client outcomes through smart communication workflows makes it a strong choice for mental health practices. Here is a quick look at this robust platform: 

Luma Health Features

• Automated Appointment Scheduling – Patients can easily book or reschedule appointments on their own.
• Two-Way Patient Messaging – This secure patient texting platform allows direct texting between providers and patients for better engagement.
• Appointment Reminders – Sends automated SMS, email, or phone reminders to reduce missed appointments.
• Referral Management – Helps track and manage patient referrals more effectively.
• Patient Feedback & Surveys – Gathers reviews and insights to improve services.
• Waitlist Management – Notifies waitlisted patients when an appointment slot becomes available.
• EHR & PMS Integrations – Works smoothly with major electronic health record systems.

Luma Health Pros

• Simple Patient Communication – Two-way texting makes it easy to stay in touch with patients.
• Automated Reminders – This hipaa-compliant texting app for therapists helps reduce no-shows with timely appointment alerts.
• Efficient Referral Tracking – This keeps referrals organized for smoother patient management.
• Waitlist Automation – Quickly fills canceled slots by notifying waitlisted patients.
• Seamless EHR Integration – This HIPAA-compliant messaging app connects easily with most electronic health record systems.

Luma Health Cons

• Expensive for Small Practices – The pricing may be too high for smaller clinics.
• Extra Costs for Advanced Features – Some tools require additional payments.
• Limited Customization – Automation templates may not offer enough flexibility.
• Inconsistent Customer Support – Response times can be slow at times.

Luma Health Pricing

This HIPAA-compliant messaging app has not publicly disclosed its pricing plans. One needs to contact their team to learn more about it.

Luma Health Integration

• Oracle Health
• NextGen Healthcare
• Greenway Health
• eClinicalWorks
• athenahealth
• Epic

Luma Health Ratings

• Capterra: 4.7/5
• G2: 4.8/5

Luma Health Reviews

Here’s what users are saying about LumaHealth:

“Luma Health – flexible and intuitive”

“Luma Health is A Gamechanger for Any Medical Practice”

Source: Capterra

Luma Health Support Channels

• Phone Support
• Email Support
• Live Chat
• Help Center & Knowledge Base
• Webinars & Training Sessions
• Dedicated Account Managers

10. RevenueWell

RevenueWell is a comprehensive healthcare platform that supports broader healthcare communication. This secure patient texting platform also provides advanced features like automated texting, appointment reminders, and review management. Here is a quick look at this texting software for therapy practices: 

RevenueWell Features

• SMS automation: Automate your dental patient appointment reminder via texts to reduce no-shows.  
• Appointment scheduling: This secure patient texting allows your dental patients to schedule their own appointments from anywhere, anytime.  
• Two-way texting: Allow your dental patients to text you back with a two-way texting feature.
• Review and reputation management: Send automated review requests and improve the online reputation of your dental practice. 
• Insurance verification: Verify your patients’ insurance automatically with a powerful dual provider portal data and clearinghouses – in seconds. 

Pros of RevenueWell

• Good customer service: Users really appreciate RevenueWell’s customer service for offering quick and helpful resolutions to issues.  
• Intuitive interface: The RevenueWell dashboard is designed intuitively and is really liked by users for its simplicity. 
• Seamless integrations: RevenueWell integrates seamlessly with many third-party tools, ensuring a smooth workflow. 

Cons of RevenueWell

• Unresponsive mobile app: RevenueWell’s app has an awkward design, it takes time to load, and users find it difficult to navigate the app. 
• Frequent glitches: Many user complaints point to how glitchy this therapist-client communication platform can be. The app does not work smoothly, takes time to load, and shows all kinds of errors randomly. 
• Basic features: RevenueWell comes with very basic HIPAA-compliant SMS features, which may not be enough for some practices.  

RevenueWell Pricing

The RevenueWell pricing plans are: 

• Starter: $189 per month  
• Professional: Need to contact support 
• Premium: Need to contact support 

RevenueWell Integrations

This therapist-client communication platform integrates with a bunch of popular PMS systems, including: 

• Denticon
• Dentrix
• Dentrix Ascend
• OpenDental
• Fuse
• Eddson
• And more!

RevenueWell Ratings

• Capterra: 4.6/5
• G2: 4.7/5

RevenueWell Reviews

Here’s what RevenueWell users are saying: 

“This is not only friendly, fast and efficient but has many features that a very useful. The only forms are amazing and were so important during the height of COVID.”

“Freezes up often, not sure if messages are being sent. Patients like to sent photos of dental cards but the system does not display them. System does not recognize when patients confirm appointments. We wish the new patient forms were part of the overall package”

Source: Capterra 

RevenueWell Support Channels

• Phone
• Email

How to Choose the Right Texting Software for Therapist

Evaluating HIPAA Compliance

Evaluating HIPAA compliance is something that is non-negotiable in healthcare. Hence, it is the first thing that you need to check once you opt for a texting platform. The therapist-client communication platform should necessarily have security measures like data encryption and user authentication so that any information related to patients is kept safe. 

Considering Integration with Existing Healthcare Systems

As we already discussed, integration with your current tool is the key. Hence, it is important to ensure that the therapist-client communication platform you are opting for is compatible with your existing system. Integration means your appointment data, client details, and messaging workflows stay connected and up to date automatically.

Assessing User-Friendly Features for Therapists

While opting for a tool, it is important to look if that particular tool is user-friendly and doesn’t require a lot of training. Therapists needs a teletherapy texting software that is simple and easy to quickly send updates, schedule messages, or check responses without getting bogged down in technical details. 

Evaluate the texting features

It is important for a therapist-client communication platform to have some key features such as two-way messaging, automated appointment reminders, group messaging, and message templates. These tools help streamline communication and ensure that your clients stay informed and engaged between sessions.

Considering Scalability for Growing Practices

A scalable therapist-client communication platform can go a long way with a growing therapy practice. It is critical for the teletherapy texting software to scale as your therapy practice grows. Hence, say yes to a teletherapy texting software that can support multiple users, locations, and specialties. Whether it’s adding users or expanding the client base, software should be scalable enough to expand as your needs grow. 

Consider pricing

Last but not least, you need to look for the pricing to see if the software fits your budget. You need to look beyond the basic cost and consider what is actually included, such as support, integrations, automation features, and HIPAA compliance. Some teletherapy texting software may seem cheaper upfront, but charge extra for other features. 

Why is Emitrr the Best Therapist’s Texting Software

• Offers capabilities beyond just texting: Emitrr, the best teletherapy texting software is not only limited to text messaging but also combines reminders, ample automations, and VoIP tools to support every aspect of patient communication.
• AI integration: Emitrr also uses AI to schedule, follow up, and even offers insight from different client interactions. This also reduces administrative workload and allows therapists to focus more on patient care. 
• Secure texting: Privacy is primary when it comes to healthcare, and Emitrr understands this, hence it offers a secure texting feature to ensure that every interaction is secure text messaging
• Appointment reminders: As we already know that Emitrr is not only limited to texting and goes beyond that, it is also capable of managing appointments, scheduling, as well as sending appointment reminders. 
• HIPAA-compliant: Emitrr and compliance go hand in hand; it knows the importance of adhering to industry standards, hence it is fully HIPAA compliant. Therapists can communicate freely, knowing all compliance requirements are met.
• Two-way Texting: Therapy is always about two-way communication, as it allows your clients to have real-time communication. This improves responsiveness and creates a more engaging client experience.
• Emergency alerts: Emitrr is also capable of sending emergency alerts to clients about any emergencies or schedule changes to ensure that this information is delivered without any delay. 
• Bulk SMS: With Emitrr, you can also send your clients bulk SMS about any upcoming group sessions to multiple clients at once. 
• Automate follow-up:  Emits also excels in scheduling and sending follow-up after the session to clients for feedback.
• Send personalized encouragement and support: One of the notable features of sending personalized messages as it makes the client feel that they are actually cared.
• Request feedback to improve: Feedback is actually important to improve the services, and in therapy practices, it is indeed necessary to help therapists understand what all they need to improve to offer their clients a seamless experience. 
• Automate therapy note-taking: Note-taking in therapy practices is very crucial to have necessary details about the session, and Emirrr makes it very handy through its automated note-taking.
• Ample integration options: Emitrr goes well with others, so that you can access all the information related to patients in one place. It is capable of integrating with your existing EHR/PMS systems.
• AI SMS Agent: Sarah, Emitrr’s intelligent SMS agent, handles appointment bookings, rescheduling, lead capture, reminders, and two-way conversations, entirely over text. She’s designed to work across industries and time zones, so your business is responsive, even when your team isn’t available.

FAQs

Conclusion

By now, you must have understood the importance of texting software for therapy, as it not only streamlines the communication but also improves client engagement. By choosing secure therapist messaging apps, a HIPAA-compliant platform like Emitrr that excels in integrating with your existing tools, you are opting for a partner that can offer lifetime support while maintaining confidentiality and trust. Book your demo now to transform the way you communicate with your clients.