Top 7 Aircall Alternatives in 2024

Introduction 

Are you facing issues with Aircall app and are looking for a robust Aircall alternative? Well, as a business, having trouble with VoIP is the last thing you want to deal with. Any issues with your VoIP functionality can cost you big time. You need flexibility with respect to call management and have better accessibility to caller IDs, contact lists, voicemails, and more. For the same, you need to have a VoIP app that delivers. It should allow you to manage all your phone needs from one single dashboard and get 99% uptime. If you’re searching for an Aircall competitor that addresses all your business phone needs, then we have come up with a comprehensive list for you to get started. Check out the best Aircall alternatives out there in this one-stop guide! 

Top 7 Aircall Alternatives  

1. Emitrr 
2. Nextiva 
3. Talkdesk 
4. RingCentral 
5. CallHippo 
6. JustCall 
7. Dialpad 

Emitrr 

Emitrr is one of the best Aircall alternatives in the market, encompassing VoIP features that allow you to seamlessly communicate with your customers. A great thing with Emitrr is that you can access Emitrr’s cloud phone on any desktop or app, unlike legacy phone systems. In addition to enjoying all VoIP functionalities, you can also get access to advanced texting features to engage with your customers and team members in real-time. Emitrr allows you to go beyond stand-alone phone systems by leveraging the power of text messaging, missed call-to-text webchat, text message automation, and a lot more. 

Features of Emitrr

• Set up one or multiple call trees 
• Setup call groups with multiple extensions/team members
• Define call routing rules for each call queue group
• Setup multiple extensions
• Define how your VOIP is set during and after hours
• Call recording settings – Automatically record / not record all calls
• Setup call forwarding rules for each user/extension 
• Add new numbers, teams, or locations in no time
• Access Emitrr’s cloud phone on any desktop or app unlike legacy phone systems
• Sync with internal team members using extensions with direct dial
• Leverage advanced analytics to improve metrics such as AHT, missed calls, response times, and more
• Engage in one-on-one conversations with users 
• Send group texts and mass texts to customers 
• Allow customers to book their own appointments 
• Set up SMS marketing campaigns 
• Engage in secure text messaging with recipients 
• Schedule text messages for later 
• Assign conversations to team members and add notes to for context 
• Send an automated text message whenever you miss a call 
• Send review requests via text message 

Pros of Emitrr

• Excellent call quality
• Intuitive platform 
• Advanced texting capabilities
• Excellent support staff 

Cons of Emitrr

• More advanced VoIP features are yet to be launched 

Emitrr pricing 

Contact Emitrr’s customer support to get a quote. The pricing of Emitrr is way more simple and more affordable as compared to Aircall pricing. Book a call using this link: 

Emitrr support channels 

• Phone Support
• Email/Help Desk
• 24/7 (Live rep)
• Chat
• FAQs/Forum
• Knowledge Base

Emitrr reviews 

Nextiva 

Nextiva is another popular Aircall alternative and a good AI platform that connects businesses with their customers in real-time, thereby crafting personalized experiences. 

Features of Nextiva

• Call Center Management 
• Call Conferencing 
• Call Queues 
• Call Recording 
• Multi-Channel Communication 
• VoIP Connection
• Video Conferencing 

Pros of Nextiva

• Diverse features 
• Ease of use 

Cons of Nextiva

• Buggy software 
• Inconsistent customer support 

Nextiva pricing 

Starts at $30 per month 

Nextiva support channels 

• Phone Support
• Email/Help Desk
• FAQs/Forum

Nextiva reviews  

Talkdesk

Talkdesk is another alternative to Aircall phone and is cloud-based call center software that offers seamless VoIP functionalities and over 25 integrations. This Aircall competitor is known for its easy-to-use interface and caters to large customer-centric companies. 

Features of Talkdesk

• Call Conferencing 
• Call Transfer
• Contact Management
• Inbound Call Center
• Reporting/Analytics
• IVR/Voice Recognition
• Call Scripting
• Call Monitoring

Pros of Talkdesk

• Good call quality 
• Easy integration 

Cons of Talkdesk

• Frequent glitches 
• Issues with reporting functionality 

Talkdesk pricing 

The pricing is simple as compared to Aircall pricing and starts at $85 per month 

Talkdesk support channels 

• FAQs/Forum
• Phone Support
• 24/7 (Live rep)
• Knowledge Base
• Email/Help Desk
• Chat

Talkdesk reviews  

RingCentral 

RingCentral is a cloud-based business phone system that offers enterprise-grade solutions for seamless customer communication. This Aircall alternative is ideal for businesses of all sizes. 

Features of RingCentral

• Call Center Management
• Call Transfer
• Reporting/Analytics
• Caller ID
• Call Monitoring
• Call Recording
• IVR/Voice Recognition
• Call Routing
• Automatic Call Distribution

Pros of RingCentral

• Intuitive software 
• Reasonable price 

Cons of RingCentral

• Bad customer support 
• Issues with SMS setup 

RingCentral pricing 

The RingCentral price starts at $20 per month which is affordable and less complicated as compared to Aircall pricing.

RingCentral support channels 

• Email/Help Desk
• Phone Support
• Chat
• FAQs/Forum
• Knowledge Base
• 24/7 (Live rep)

RingCentral reviews 

CallHippo 

CallHippo is an ideal alternative to an Aircall app and a call center software that offers robust VoIP functionalities like Power Dailer and Automatic Call Distribution. This is a popular Aircall replacement that caters to customer support teams and sales teams for finance and recruitment industries particularly. 

Features of CallHippo

• Call Center Management
• Call Transfer
• IVR/Voice Recognition
• Call Routing
• Automatic Call Distribution
• Call Monitoring
• Call Recording
• Reporting/Analytics

Pros of CallHippo

• Easy to use 
• Good customer support 

Cons of CallHippo

• Poor call quality 
• Limited reporting capabilities

CallHippo pricing 

The price of CallHippo is affordable as compared to Aircall pricing and starts at $20 per month 

CallHippo support channels 

• Knowledge Base
• Chat
• Email/Help Desk
• Phone Support
• FAQs/Forum
• 24/7 (Live rep)

CallHippo reviews 

JustCall 

JustCall is another popular Aircall alternative that offers VoIP functionalities for smooth customer communication. This alternative to the Aircall phone is a great tool.

Features of JustCall 

• Call routing 
• Call monitoring
• Call conferencing 
• Call recording 
• Call center management 
• Voicemail transcription
• Call center management 
• IVR/ Voice recognition

Pros of JustCall

• Easy set-up process
• Ease of use 
• User-friendly interface 

Cons of JustCall

• Issues with the Call transfer feature 
• Unauthorized charging 
• Bad call quality 

Just Call pricing 

Just Call pricing is pocket-friendly as compared to Aircall pricing and starts at $19 per month

Just Call support channels 

• 24/7 (Live rep)
• Chat
• Knowledge Base
• Email/Help Desk
• FAQs/Forum
• Customer service rating of 4.3/5 on Capterra 

Just Call reviews 

Dialpad 

Dialpad is a good Aircall alternative that caters to businesses of all sizes with its advanced VoIP functionalities. This Aircall phone alternative is known for its ease of use and call quality. 

Features of Dialpad 

• Call routing 
• Call monitoring
• Call conferencing 
• Call recording 
• Call center management 
• Voicemail 
• Call center management 
• Custom IVR 

Pros of Dialpad

• System sound clarity 
• Voice AI feature
• Ease of Use
• Precise transcription 

Cons of Dialpad

• Integration issues 
• Limited features 
• False advertising 
• Cancellation issues 
• Hidden fees

Dialpad pricing 

• Standard: $15
• Pro: $25 
• Enterprise: On quote 

Dialpad  support channels

• 24/7 (Live rep)
• Knowledge Base
• Chat
• Email/Help Desk
• Phone Support
• FAQs/Forum

Dialpad reviews 

Why Should You Switch To An Aircall Alternative? 

Limited Aircall integrations 

A lot of Aircall phone customers are unable to integrate Aircall phones with their native software. The Aircall integrations can be made less cumbersome. Customers have highlighted issues with integrations that have further affected uploading contacts. Some Hubspot users have also pointed out integration issues with Aircall. 

Issues with Aircall pricing 

A lot of Aircall phone customers have found the pricing plans to be quite complicated and have had billing issues. They have complained about being charged without any prior notice. After going through the reviews and detailed analysis it is clear that there are a lot of hassle involved when it comes to Aircall pricing.

Poor call quality 

Many Aircall app customers are looking for an Aircall alternative because they have been experiencing poor call quality. They have faced calls dropping, and need to check missed calls manually. This is affecting their overall productivity and communication with customers. 

Buggy software 

Some customers have complained about the software being glitchy and causing interruptions in smooth VoIP operations. 

Inefficient Aircall customer service 

Many Aircall app customers have complained about the support offered by the VoIP platform. They have mentioned that the phone support is inefficient, there is no immediate support available, and the onboarding process is quite cumbersome. 

Why Is Emitrr The Best Aircall Alternative? 

Emitrr stands apart from all other Aircall phone alternatives for a variety of reasons:

1. Excellent call quality: With Emitrr, there are no delays in calls or call drops; you get 99.99% uptime.
2. Transparent pricing: The pricing plans at Emitrr are quite flexible; you pay for what you use. There are no hidden charges or setup fees! 
3. Unparalleled support: Emitrr takes pride in its round-the-clock customer support. 
4. Excellent texting capabilities: Emitrr offers advanced texting capabilities such as two-way texting, missed calls to text, group text, and more. 
5. Ample integrations: Emitrr offers seamless integrations with 1000+ software to help you automate your workflows. 

Conclusion 

Having robust calling software that eases out your processes and boosts communication with customers is absolutely crucial. This very software with its functionalities will act as the cornerstone of your business’s overall success. Have you made a decision about the Aircall alternative you want to pick? Did Emitrr’s functionalities excite you? If yes, then don’t shy away and book a demo to get the best deal!

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