Author Archives: Shruti Subramanian

Admittedly, there are more financial barriers to dental care than other kinds of healthcare, and, consequently, an estimated 37 million Americans don’t have dental insurance and have no idea about Dental treatment consent. But as technology improves over time, so do … Read More

Introduction  As another year draws to a close, businesses around the world take a moment to appreciate their clients, colleagues, and teams who made the year meaningful. Sending a warm business New Year message is more than a seasonal gesture; … Read More

Today, we manage all major communications from our computers, calls, chats, video conferences, emails, etc. However, receiving texts on a computer is one important communication channel that is not as easily integrated with a computer and as a result, as … Read More

Introduction  Depending on the size of the establishment, restaurants can receive anywhere from 20 to 200+ calls in a day. This huge number is a reflection of the fact that when it comes to restaurants, customers want to pick up … Read More

Introduction  Patient communication comes in many forms, face‑to‑face conversations, phone calls, emails, text messages, and even voicemails. No matter the method, one key priority remains the same: choosing the right voicemail service providers and following HIPAA guidelines to protect a patient’s privacy and security. … Read More

Introduction  Appointment reminders are crucial in healthcare as they significantly impact patient attendance, satisfaction, and overall healthcare outcomes. There are multiple ways to implement appointment reminders and multiple use cases of reminders as well. You can inform patients of their … Read More

Introduction In a world where convenience and speed are non-negotiable, online appointment scheduling has emerged as a game-changer. From booking a haircut to scheduling a doctor’s visit or consultation, digital scheduling tools have revolutionized how businesses and customers connect. Gone … Read More

Introduction  A great customer journey is a factor of not only the customer’s experience at your restaurant but also their experience before and after dining with your establishment. Integrating a restaurant phone system alongside SMS can enhance these interactions even further. … Read More

Introduction  The first step of the patient journey, as soon as they enter a healthcare organization, is the check-in process. Their experience during the check-in process usually ends up setting the tone for the rest of the visit. This is … Read More

Introduction With everyone being busy and occupied in one’s life, it is only natural that a few important things slip from the crack and down into oblivion. As dramatic as that might sound, it holds true as most people forget … Read More