Top 10 CloudTalk Alternatives For Your Business

Introduction

VoIP phone systems are taking over the business world, and it’s easy to see why. They’re more affordable than traditional phone lines and come loaded with features that today’s fast-paced teams actually need. Whether you’re in sales, support, or service, a good VoIP platform can seriously level up your communication game.

Cloudtalk is a name you’ve probably come across if you’ve been exploring VoIP options. It’s popular, no doubt, but it has its own shortcomings. Some users have run into limitations with its features, pricing, or usability. That’s why many are now looking around for something that works better.

If you’re in the same boat, curious about what else is out there, or already looking for a switch, this blog is for you. We’ve rounded up the best Cloudtalk alternatives that offer solid VoIP performance, smart tools, and an overall better experience. Time to find your perfect match!

What is Cloudtalk?

Cloudtalk is a cloud-based phone system designed to help businesses manage their calls more efficiently, whether for customer support, sales, or remote collaboration. It runs entirely over the internet, so teams can make and receive calls from anywhere, no desk phones needed. With features like call routing, voicemail, analytics, and CRM integrations, Cloudtalk helps teams stay organized, respond faster, and deliver a more professional customer experience. It’s especially useful for growing businesses and remote teams looking for a flexible, modern alternative to traditional phone systems.

Cloudtalk Key Features

• VoIP Calling: Make and receive high-quality phone calls over the internet instead of traditional phone lines.
• Inbound & Outbound Calling: Easily handle both customer support and sales calls from one platform.
• International Numbers: Get local phone numbers in over 160 countries to appear more accessible to your global customers.
• Toll-Free Numbers: Offer customers a free way to contact you, boosting trust and professionalism.
• Number Porting: Bring your existing phone numbers into Cloudtalk without changing what your customers already know.
• Call Masking: Show a different number (like a local one) when calling, while keeping your real number private.
• Call Transfers (Warm/Cold): Transfer calls to teammates with or without speaking to them first.
• Call Queuing: Automatically places callers in a call queue with hold music and messages until an agent is free.
• Voicemail: Let callers leave a message if no one is available to answer right away.
• Call Forwarding: Redirect incoming calls to any other number, including your mobile, so you never miss a conversation.
• Call Hold and Mute: Pause the conversation or mute yourself during a call when needed.
• Click-to-Call: Call any phone number from your browser or CRM with a single click, no dialing needed.
• Automatic Call Distribution (ACD): Automatically route incoming calls to the right agents based on predefined rules.
• Interactive Voice Response (IVR): Let callers self-navigate to the right department using automated menu options.
• Skill-Based Routing: Send calls to agents who are best equipped to handle specific types of queries.
• Time-Based Routing: Control how calls are routed based on your business hours or different time zones.
• Caller ID-Based Routing: Recognize repeat or priority callers and route them accordingly for faster service.
• Call Analytics & Reports: Track call performance, volume, and agent activity with easy-to-understand reports.
• SMS Messaging: Send and receive text messages with customers directly from the Cloudtalk platform.
• Bulk SMS: Send announcements, offers, or updates to large contact lists all at once.
• Voicemail to Email: Automatically get voicemail messages delivered to your inbox so you can listen to them anytime.
• Call Transcriptions: Turn recorded calls into written text to easily review conversations or search by keywords (based on plan).

Cloudtalk Pros

• Easy to Set Up & Use: No technical skills needed. You can be up and running in minutes.
• Scalable for Any Team Size: Whether you’re a 5-person support team or a 100+ sales org, Cloudtalk scales with you.
• Clear Call Quality: High-quality voice calls, even across global regions.
• Strong Integrations: Seamless compatibility with CRMs and tools saves time and boosts productivity.
• Global Reach: Perfect for international businesses, get numbers worldwide and support global teams.

Cloudtalk Cons

• Pricing Can Be High for Small Teams: While feature-rich, the starting plans may feel expensive for startups or small businesses.
• Limited Offline Features: As a cloud-based tool, it relies on stable internet. Poor connectivity = poor call experience.
• CRM Integrations Might Need Tuning: Some integrations need extra setup or may not sync deeply without customization.
• Mobile App Experience: Although functional, the mobile app is not as polished or fast as the desktop version.

Cloudtalk Pricing

CloudTalk offers four pricing plans to its users: Lite, Essential, Expert, and Custom. Here’s a detailed analysis of CloudTalk pricing plans:

Name of the plan	Pricing if paid annually	Pricing if paid monthly
Lite	$19 per user per month	$27 per user per month
Essential	$29 per user per month	$39 per user per month
Expert	$49 per user per month	$69 per user per month
Custom	Contact Sales	Contact Sales

Cloudtalk Integrations

• HubSpot
• Salesforce
• Zendesk
• Zoho CRM
• Pipedrive
• Intercom
• Slack
• Zapier
• Microsoft Dynamics 365
• Freshdesk

Cloudtalk Reviews

“User and budget-friendly cloud call tool”

“One-stop support for customers and the sales and marketing department”

Cloudtalk Customer Support

• Email,
• live chat
• Help centre
• Availability: Business hours (not 24/7)
• Resources

Why Do Businesses Seek a CloudTalk Alternative?

Cloudtalk is a solid platform for many, but it’s not without its flaws. More and more businesses are actively searching for a Cloudtalk alternative because they need something more affordable, flexible, and user-friendly. Whether you’re a startup, a growing support team, or a remote sales crew, here are the most common reasons why companies are switching to Cloudtalk competitors in 2025.

Pricing May Not Suit Small Teams

Let’s be real, Cloudtalk pricing isn’t exactly startup-friendly. Smaller teams often find themselves paying for features they don’t need, or worse, stuck on limited plans without essential tools. If your budget is tight and you’re scaling slowly, a more affordable Cloudtalk alternative could offer better value without sacrificing quality.

Personalization Options Are Limited

While Cloudtalk does offer some customization, it doesn’t go deep enough for businesses that want tailored workflows. Many users report limited options when it comes to setting up call routing, user permissions, or specific automation flows. A Cloudtalk-like service that provides greater flexibility can give your team the personalization it needs to work efficiently.

Scalability Could Be an Issue

Cloudtalk works well for many small to mid-sized businesses, but once your team starts growing fast, you may notice performance dips or limitations in advanced features. Teams that are scaling rapidly often need a Cloudtalk alternative that can keep up, without slowing down operations or requiring constant workarounds.

Missing Some Essential Features

Cloudtalk has plenty of useful features, but not always the ones every team needs. For example, some users report missing advanced reporting options, deeper CRM integrations, or built-in tools like call whispering or smart dialers. If your team relies on specific tools to close deals or support customers, it’s worth exploring a Cloudtalk alternative that checks all the boxes without needing third-party add-ons.

The Interface Isn’t Fully Intuitive

One of the most common bits of feedback from Cloudtalk users is that the platform isn’t as intuitive as it should be. Even basic settings like managing call queues or setting up user roles can feel clunky. If your team spends too much time trying to figure things out instead of doing their actual work, switching to a more user-friendly Cloudtalk alternative could make a big difference.

Integrations Require Extra Effort

Cloudtalk does offer integrations with tools like HubSpot, Salesforce, and Zendesk, but setting them up isn’t always smooth. Some integrations require workarounds or manual syncing, which can lead to errors and wasted time. If seamless integrations with your existing tech stack are a must, you’ll likely find better results with Cloudtalk competitors that offer plug-and-play compatibility.

User Experience Needs Improvement

At the end of the day, user experience matters. Cloudtalk can feel outdated or unintuitive in places, especially compared to newer platforms that focus heavily on ease of use and smooth onboarding. Whether it’s your agents or your admins, everyone benefits from a simpler, faster, and more enjoyable platform. That’s why many are now switching to a Cloudtalk alternative that puts user experience first.

What To Look For In A CloudTalk Alternative?

Before you step into a detailed overview of the top alternatives to Cloudtalk, here is a list of the key features you must look for, based on your business needs: 

VoIP Call Quality & Reliability

No one likes dropped or fuzzy calls. A solid Cloudtalk alternative should offer strong VoIP performance with consistently clear audio and minimal downtime, especially for remote teams or high-volume calling environments.

Call Routing & IVR

Automatically route incoming calls through the call routing feature to the right department or person using smart call flows and IVR menus. This improves customer experience and ensures calls are handled efficiently from the start.

AI Capabilities

Modern alternatives to Cloudtalk now come with smart AI tools, such as auto-transcription, call summarization, or intelligent call routing. These features save time, boost productivity, and make everyday tasks easier.

Call Recording

Call recording is super useful for training new team members, meeting compliance needs, or simply reviewing conversations for quality assurance. It also gives you a searchable record of past calls, helping your team stay sharp and consistent.

Real-Time Call Monitoring

Supervisors can listen to live calls, provide feedback mid-conversation, or step in when needed. It’s an essential feature for improving agent performance and maintaining quality service.

Integration with CRMs

Your Cloudtalk alternative should integrate seamlessly with CRMs like Salesforce, HubSpot, or Zoho. This way, your team can log calls, access contact details, and manage workflows all in one place.

Analytics & Call Reporting

With detailed call analytics, you can monitor everything from call volume to team performance. Real-time insights make it easy to spot patterns, optimize workflows, and make smarter decisions for your business.

Click-to-Call Functionality

Click-to-call lets you start a call instantly from your CRM, browser, or even a website; no manual dialling is needed. It’s a game-changer for fast-moving sales and support teams who want to save time and stay efficient.

Mobile App Support

You shouldn’t have to be glued to your desk to stay connected. A reliable mobile app lets you and your team manage calls, texts, and voicemails from anywhere, whether you’re in the office or on the move.

Voicemail Transcription

Voicemail transcription converts voicemail to text, letting you scan and respond faster without listening to each one. It’s a huge time-saver, especially when your day is packed.

Number Porting

Switching platforms shouldn’t mean losing your business number. Look for a Cloudtalk alternative that handles VOIP call porting with existing numbers over with no hassle or downtime.

Team Collaboration Tools

Shared inboxes, internal chat, and team call queues help your staff work together better. Collaboration features are a must for support or sales teams working closely.

Call Queuing

When call volumes go up, call queuing helps manage the flow by holding callers in line and routing them to the right person. It keeps things running smoothly, especially for busy teams juggling high demand.

Multi-Device Sync

Start a call on your laptop and pick it up on your phone without skipping a beat. Multi-device sync keeps everything connected, so your conversations stay seamless no matter which device you’re using.

Custom Caller ID

Custom caller ID lets you control which number shows up when you make a call, whether it’s your main business line or a specific campaign number. It helps you look professional and keeps your branding consistent.

Auto Dialer / Power Dialer

Auto dialers and power dialers help your team move faster by automatically dialing numbers for them. It cuts down on downtime and lets them focus on real conversations instead of punching in digits all day.

API Access for Custom Integrations

Got unique workflows or in-house tools? An alternative to Cloudtalk with API access lets your developers easily connect and customize the phone system to fit exactly how your business operates.

Call Tagging & Notes

Call tags and notes let you quickly add context to conversations, making it easier for your team to stay on the same page. They’re perfect for tracking follow-ups and keeping collaboration smooth across departments.

HIPAA or GDPR Compliance

If your business deals with sensitive information, you need a provider that takes data security seriously. HIPAA and GDPR compliance mean your customers and your company stay protected.

Top 10 Cloudtalk Alternatives

1. Emitrr
2. GoToConnect
3. MightyCall
4. Sideline
5. 8X8
6. Ooma
7. Google Voice
8. JustCall
9. RingCentral
10. Dialpad

1. Emitrr: Best Cloudtalk Alternative

Emitrr is a powerful yet easy-to-use communication platform that combines calling, texting, and AI-driven tools, all in one place. If you’re searching for a solid alternative to Talkdesk, Emitrr is definitely worth considering. It lets you handle online calls seamlessly while also engaging customers through smart, automated text messaging. With high ratings on Capterra, GetApp, Software Advice, and Tekpon, businesses love Emitrr for one simple reason: it delivers.

Key Features of Emitrr

AI Agent – Built Just for Your Business

With Emitrr, you can create your own AI agent from scratch or pick from ready-made templates based on your business type.

You get to decide:

• Whether your agent talks to customers over SMS or phone calls
• What kind of responses does it give (you can add your prompts and replies)
• Which knowledge base does it use to answer questions (like FAQs or service info)
• What actions should it take,  like booking appointments, sending messages, or handling missed calls

Basically, it’s like building your own smart virtual assistant that works 24/7 for your business.

Smart Call Menus (IVR/Call Tree)

With Emitrr, you can create one or more call menus, like the “Press 1 for Sales, Press 2 for Support” system.
You can set it to:

• Forward calls to a phone number or specific team member
• Route calls to a group (like your support or front desk team)
• Ring everyone at once so the first person available can answer
• Send callers to another menu if needed

Team Call Handling (Call Queue Groups)

You can create groups for different teams and decide how calls are handled:

• Simultaneously, Everyone’s phone rings together, and the first to answer takes the call
• One-by-One: Calls go in order; if one person is busy, it rings the next
• If no one answers, you can:
  • Forward the call to another number or teammate
  • Send it to voicemail
  • Redirect it to another department

Custom Extensions for Each User

Each team member can have their extension with personal settings:

• Set work hours (like 9 AM to 5 PM)
• Mark availability on specific days
• Set call forwarding if they’re not available or miss a call

Business Hour Settings

You can tell Emitrr how to handle calls during working hours and after hours:

• Ring a particular person
• Play a voice menu
• Send the call to voicemail
• Automatically record all calls (or turn recording off)

Smarter Call Routing

Emitrr makes sure every call reaches the right person:

• It can automatically direct calls to the right team without manual help
• You’ll also see caller details on-screen in real-time, so your team knows who’s calling and why (great for quick, personalized help)

Flexible Call Forwarding

You can create rules like:

• If a call is missed, forward it somewhere else
• Ring a few phones at once
• Forward to a different number, another teammate, or voicemail

Call Recording

You can record calls for:

• Training new staff
• Monitoring performance
• Keeping a record for quality or legal reasons
  (You can turn it on for all calls or just some.)

Instant Missed Call Texts

If your team misses a call, Emitrr automatically sends a text to the customer so they’re not left hanging. This keeps the conversation going without delay.

Text Reminders & Follow-Ups

• Send automatic appointment reminders via text, email, or voice
• Let customers reply to reschedule or cancel
• Run follow-up campaigns for no-shows or last-minute cancellations
• Use ready-made templates, or customize them yourself
• Pause campaigns anytime or personalize them per customer

Bulk Texting Made Easy

Want to send an update or promotional message to a large group of people all at once?

Emitrr lets you:

• Send thousands of texts at once
• Get super-high open rates (up to 98%)

AI Agent: Your New Business Buddy!

Emitrr’s HIPAA-compliant Agent is like having an extra team member who never sleeps. It helps you reply to texts instantly, adjust the tone of your messages to sound just right, and even run SMS campaigns without any hassle. You can also set it up to automatically sort and send replies to the right person or department. Plus, it combines calling and texting in one easy-to-use platform, so your team can stay on top of customer conversations without feeling overwhelmed. A lot of businesses using 8×8 have already switched to Emitrr,  and they’re loving the smoother, smarter experience.

Emitrr Pros

• Reliable Uptime: Count on a 99.99% uptime guarantee to keep your communication running smoothly without interruptions.
• Intuitive Interface: Enjoy an easy-to-use dashboard that makes navigation quick and simple.
• Crystal-Clear Audio: Experience HD voice quality for clear, professional calls every time.
• Quick Setup: Get up and running quickly with fast implementation and training, ensuring a smooth onboarding experience.
• Seamless Integrations: Easily integrate with CRM, EHR, or PMS systems to enhance workflow efficiency.
• Cost-Effective Plans: Choose from flexible pricing options that are ideal for small businesses.
• All-in-One Features: Access a comprehensive set of tools for calls, messaging, and review management in one platform.

Emitrr Cons

• Evolving VoIP Capabilities: Some advanced VoIP features are still being improved, so they might not be as polished yet.

Emitrr Pricing

Emitrr offers different pricing plans for different capabilities. For VoIP, there are 2 pricing plans – Standard and Professional. 

Name of the plan	Pricing if paid annually	Pricing if paid monthly
Standard	$20 per user per month	$25 per user per month
Professional	$25 per user per month	$30 per user per month

Key features of Standard Plan: 

• Calling (1000 mins/user)
• HD Voice
• Call Hold Music
• Call Recording (manual)
• Call Queue Groups
• Call Extensions
• Call Routing (During and After Hours)
• Call Transfer
• Call Forwarding
• Number Porting
• Contact Sync
• Set personal working hours
• Mobile App

Key features of Professional Plan: 

Everything in Standard plus

• Call Transcription
• IVR (Interactive Voice Response)  / Call Tree
• Call Recording (automated)
• Missed Call Auto Text
• Call Conference
• Voicemail Transcription
• HIPAA Compliance
• Access Management 

Emitrr Integrations

Emitrr offers 500+ integrations across different industries, such as dental, recruiting, real estate, etc., with tools like:

• MailChimp
• Denticon
• AthenaHealth
• Zapier
• Salesforce
• HubSpot
• HouseCall Pro
• And more!

Emitrr Reviews & Ratings

Emitrr has a solid 5/5 star rating on Capterra and here’s what customers are saying about it: 

“You have it all integrated into one platform, the signatures, the amount of characters, you can attach files, send. You are able to create and send forms. Unlimited amount of things we can use and take advantage of.”

“I LOVE Emitrr. The support you get is wonderful, the app is easy to use and they have been incredibly responsive. As a small business, we needed a messaging platform that wouldn’t break the bank and this meets all our needs (and then some) without making us feel overwhelmed.”

Source: Capterra

Emitrr Support Channels

• Live chat: Chat with Emitrr’s live representatives
• Phone: Call Emitrr at +1 (210) 941-4696
• Email: Send email to Emitrr’s support team at support@emitrr.com
• Knowledge base
• FAQs/forum
• SMS 

2. GoToConnect

What is GoTo Connect?

GoTo Connect is a phone system that works over the internet, allowing you to make calls, join video meetings, and message your team all from one simple platform. It’s designed for businesses that want to keep communication easy and flexible, whether people are in the office or working remotely. You just need an internet connection, and you’re good to go.

GoTo Connect key features

• HD VoIP Calling: Make crystal-clear calls over the internet without the need for traditional phone lines.
• Local & Toll-Free Numbers: Easily set up or transfer business numbers, including toll-free options for better customer access.
• Call Routing & Auto-Attendant: Automatically guide callers to the right team or person using smart, customizable call flows.
• Call Forwarding & Transfers: Seamlessly forward calls to colleagues or other numbers, so no conversation is missed.
• Call Queues & Hold Music: Manage high call volumes by placing callers in a queue with professional hold music and announcements.

GoTo Connect Pros

• All-in-One Communication Platform: Combines phone calls, video meetings, and messaging in one tool, eliminating the need for multiple services.
• User-Friendly for Teams & Admins: Simple and intuitive interface makes it easy for employees to use and admins to manage.
• Reliable Call Quality: Calls are consistently clear and stable, even with high volumes or remote usage.
• Highly Customizable Call Flows: The visual call flow editor allows you to easily design complex routing without needing IT support.
• Integrated Video Conferencing (GoToMeeting): Includes full video meeting capabilities at no extra cost, reducing the need for third-party tools like Zoom.

GoTo Connect Cons

• Higher Cost for Small Businesses: Pricing may feel steep for small teams who only need basic calling features.
• Basic SMS Features: Text messaging is limited and not suitable for advanced SMS campaigns or workflows.
• Occasional App Performance Issues: Mobile and desktop apps may lag or freeze, especially during heavy multitasking.
• Limited Contact Center Functionality: Lacks some of the advanced features found in dedicated contact center.

GoTo Connect Pricing

GoTo Connect pricing plans offers: 

• Connect Phone System – $26 per user/month
• Connect CX – $34 per user/month
• Connect Contact Center – $80 per user/month

GoToConnect Integrations

• Microsoft Teams
• Salesforce
• Google Workspace
• Slack
• Zendesk
• Zoho CRM
• Zapier
• Microsoft Outlook
• Microsoft 365
• Google Calendar
• Google Contacts

GoTo Connect Reviews

“Perfect Product for All-in-out”

“Poor choice of phone system”

Source: Capterra

GoTo Connect Support Channels

• Help Center
• Live Chat Support
• Phone Support
• Email Support
• Community Forum
• Knowledge Base
• Ticket Submission System

3. MightyCall

What is MightyCall?

MightyCall is a cloud-based VoIP phone system designed for small businesses that need a simple, reliable way to handle calls, texts, and voicemails. It works over the internet, so you can take business calls from anywhere, on your phone, laptop, or desktop. With features like call forwarding, auto-attendants, and SMS, MightyCall helps teams stay connected without the need for complicated hardware or phone lines.

MightyCall Key Features

• Business Phone Numbers: Choose a local, toll-free, or custom vanity number so your business sounds professional and trustworthy right from the first call.
• VoIP Calling: Make clear, reliable calls over the internet using any device, no need for traditional phone lines.
• Call Forwarding: Route incoming calls to your mobile, landline, or a teammate so you’re always reachable, even when you’re away from your desk.
• Auto-Attendant (Virtual Receptionist): Set up a friendly voice menu that greets callers and helps them reach the right person without manual effort.
• Call Queues: If multiple people call at once, they’ll be placed in line with a hold message until someone is free to talk.
• Voicemail to Email: When you miss a call, the voicemail lands straight in your inbox so you can listen and respond anytime.
• Call Recording: Easily record calls for training, legal, or quality purposes, either automatically or whenever needed.

MightyCall Pros

• Super Easy to Set Up: No IT team needed. You can get started in minutes and manage everything yourself.
• Perfect for Small Teams: It’s built for small businesses, so it doesn’t overwhelm you with unnecessary features.
• Affordable Pricing: Great value for the price, especially if you need unlimited calls and texts.
• Works from Anywhere: Whether you’re remote, hybrid, or on the move, it’s fully cloud-based and mobile-friendly.
• Good Support: You get fast help when you need it, through chat, email, or their help center.

MightyCall Cons

• Not for Big Call Centers: It’s great for small businesses, but not meant for large customer service teams or call centers.
• No Built-In Video Meetings: If you need video calls or conferencing, you’ll have to use another tool (like Zoom).
• Basic Integrations: It works with CRMs like HubSpot and Salesforce, but it doesn’t integrate as deeply as some bigger platforms.
• Advanced Features Are Missing: It doesn’t have features like predictive dialers or whisper coaching that larger platforms might offer.
• Extra Charges for International Calls: If you’re calling customers outside your country often, check their pricing first.

MightyCall Pricing

MightyCall Pricing has 4 pricing plans: 

• Core: $15
• Pro: $23
• Power: $30 
• Enterprise: Custom-made plans 

MightyCall Integrations

• HubSpot
• Salesforce
• Zoho CRM
• Zapier
• Google Contacts
• Microsoft Outlook

MightyCall Reviews

“Missing important call center functionality, and poor support”

“Pleased With MightyCall”

Source: Capterra

MightyCall Support Channels

• Live Chat Support
• Email Support
• Help Center / Knowledge Base
• Support Ticket System
• Onboarding Assistance (for new users)

4. Nextiva

What is Nextiva?

Nextiva is an all-in-one communication platform built to help businesses enhance customer engagement and streamline operations. By combining voice, video, SMS, and reputation management tools, it makes it easier to deliver smooth, professional customer experiences while also strengthening your brand’s online presence.

Nextiva Key Features

• Texting & Messaging: Send quick SMS messages to customers for faster communication and higher engagement.
• Review Management: Automate review requests and monitor feedback on platforms like Google and Yelp to keep your reputation in check.
• Multi-Channel Communication: Bring voice calls, texts, and emails into one unified platform for efficient customer service.
• CRM Integration: Connect with built-in CRM tools to track customer interactions and personalize communication.

Nextiva Pros

• Unified Communication Hub: Manage all customer conversations, calls, texts, and emails, in one place.
• Strong Reputation Tools: Simplifies the process of collecting and managing online reviews.
• Flexible & Customizable: Offers adaptable features like message templates and CRM syncing to fit different business needs.
• Responsive Support: Offers helpful customer service through multiple support channels.

Nextiva Cons

• Higher Price Point: May be expensive for smaller businesses that don’t need all the advanced features.
• Limited Automation: Text automation is somewhat basic and may not support complex workflows.
• Fewer Review Site Integrations: Only integrates with a handful of major review platforms.

Nextiva Pricing

Nextiva offers a few different VoIP and business communication plans, with pricing based on features and the number of users. Here’s an overview of Nextiva’s main plans:

• Essential – Starting at $23.95 per user/month (billed annually, for 20-99 users)
• Professional – Starting at $27.95 per user/month (billed annually, for 20-99 users)
• Enterprise – Starting at $37.95 per user/month (billed annually, for 20-99 users)
• Ultimate – Starting at $67.95 per user/month (for comprehensive needs, with custom features)

Nextiva Integrations

Nextiva integration options include: 

• HubSpot
• Salesforce
• Zoho
• Workbooks
• Act!
• Goldmine

Nextiva Reviews

“Service is spotty, Calls get dropped, Phones disconnect from service, Voice Packets get lost. Forever ongoing contract auto-renewals without notifications to the client.”

“The phone system was with a lot of technical problems. Auto attendant not working, CRM not working, SMS not working.”

Source: Capterra

Nextiva Support Channels

• Phone Support
• Email/Help Desk
• FAQs/Forum

5. 8×8

What is 8×8?

8×8 is a unified communications platform that brings together cloud-based phone services, video meetings, team messaging, and contact center tools in one system. It’s known for strong security, global reach, and dependable call quality, making it a solid option for businesses that need a reliable communication solution across teams and locations.

8×8 Key Features

• Auto Attendant: Automatically answers and routes incoming calls to the right department or person, helping reduce missed calls and improve efficiency.
• Call Center Management: Offers a full set of tools to track, analyze, and optimize call center operations, from agent performance to customer satisfaction.
• Call Conferencing: Easily host group calls and bring multiple participants together for fast, seamless collaboration.

8×8 Pros

• Easy to Use and Flexible: Setup is straightforward, and the platform is easy to manage, making it a good fit for teams of any size.
• Excellent Call Quality: Voice calls are clear and stable, even across long distances, which helps maintain professional communication.
• Loaded with Features: From team messaging to analytics, 8×8 includes a wide range of tools to support daily business operations.
• Smooth Mobile Integration: The mobile apps and VoIP handsets work well together, allowing users to stay connected from anywhere.

8×8 Cons

• Billing Concerns: Some users have reported issues with inaccurate charges or repeated billing, leading to frustration.
• Unresolved Payment Disputes: There have been complaints about unauthorized charges not being corrected, even after multiple attempts to resolve them.
• Unhelpful Automated Responses: Customers say automated email replies often miss the mark, offering generic or irrelevant solutions.
• Customer Support Challenges: Support agents have at times misdiagnosed issues or failed to follow through on resolutions.
• Blame on Outdated Devices: In some cases, technical problems were incorrectly blamed on customers’ hardware instead of being properly investigated.
• Overall Frustrating Support Experience: Several users have described their interactions with support as ineffective and disappointing, with no clear path to resolution.

8X8 Pricing

• This phone cloud service offers different pricing packages. The basic 8X8 pricing package starts at $24 per month for limited features. 

8X8 Integrations

This phone cloud system offers various integration options include: 

• Slack
• Microsoft Teams
• HubSpot CRM
• Freshdesk
• Zendesk Suite
• ServiceNow
• Microsoft Outlook
• Copper

8X8 Ratings

• Capterra:  4.0 / 5
• G2:  4.0 / 5

8X8 Reviews

“Horribly unreliable, inconsistent and no one is responding to our emails. The system its self worked okay without the integration but the inaccurate billing is wild to me.”

“Good VOIP phone service, but support has turned to garbage and apps are laggy”

Source: Capterra

8×8 Support Channels

• Support Portal
• Live Chat
• Phone Support
• Community Forum
• Email Support
• Knowledge Base
• Social Media Support

6. Ooma

What is Ooma?

Ooma is a VoIP phone system built to improve business communication and simplify daily operations. It offers a range of tools designed to support collaboration and enhance customer interactions. However, like any platform, it’s important to take a close look at what it offers and what it doesn’t before deciding if it’s the right choice for your business.

Ooma Key Features

• Call Center Management: Ooma includes tools to help manage call centers more effectively, such as intelligent call routing, agent monitoring, and queue control to improve customer support and workflow efficiency.
• Call Conferencing: The platform supports conference calling, making it easy for teams and clients to join in real-time discussions and stay aligned.
• Call Recording: With call recording, businesses can store and review conversations for training, compliance, and quality assurance purposes.
• Caller ID: Ooma displays the name or number of incoming callers, helping users identify, prioritize, or screen calls more effectively.

Ooma Pros

• Affordable International Calling: Ooma offers low-cost per-minute international calling rates, which are helpful for companies that frequently communicate across borders.
• Free Toll-Free Number: Every Ooma business plan includes a complimentary toll-free 800 number, giving businesses a professional way to stay accessible.
• Quick and Easy Setup: Getting started with Ooma is simple, and most businesses can be up and running without a complicated installation process.

Ooma Cons

• Unfulfilled Promises: Some users have reported that certain promised features were never delivered or didn’t work as expected, leading to disappointment.
• Limited Advanced Features: Compared to other VoIP systems, Ooma may lack some of the more sophisticated tools needed by growing or high-demand teams.
• No Call Hold or Transfer: The absence of basic functions like holding or transferring calls can disrupt workflows and impact customer service efficiency.
• Challenging User Interface: Ooma’s dashboard and navigation aren’t always intuitive, making it harder for users to get the most out of the system.
• Weak Customer Support: Several users have mentioned poor experiences with Ooma’s support team, describing interactions as slow, unhelpful, or unprofessional.

Ooma Pricing

Ooma offers a few different pricing plans for its business phone solutions, catering to small and medium-sized businesses. Here’s a breakdown of the main plans:

• Ooma Office – $19.95 per user/month
• Ooma Office Pro – $24.95 per user/month
• Ooma Office Pro Plus – $29.95 per user/month

Ooma Integrations

Ooma can be integrated with many third-party tools, including:

• Salesforce
• Intuit quickbooks
• HubSpot
• Zoho
• And more!

Ooma Reviews

“Sometimes the call quality is horrible or just flat out unable to connect and it seems they have a lot of outages.”

“I love the customer service the best!!!! They are always on top of their game, and willing to go above and beyond to help you out.”

Source: Capterra

Ooma Support Channels

• Chat
• Email/Help Desk,
• FAQs/Forum
• 24/7 (Live rep)
• Phone Support

7. Google Voice

What is Google Voice?

Google Voice is an internet-based calling service designed for individuals, small teams, and businesses who want a simple and reliable way to stay connected, without the hassle of traditional phone systems. Fully integrated with Google Workspace, it lets you make calls, send texts, and check voicemails from any device, your phone, laptop, or tablet.

Google Voice Key Features

• Voicemail Transcription: Converts voicemails into readable text so you can quickly review and respond.
• Call Forwarding: Redirect incoming calls to your mobile, landline, or another number with ease.
• Multi-Level Auto Attendant: Set up smart call routing to guide callers to the right team or department.
• Ring Groups: Distribute incoming calls among multiple team members to ensure faster response times.

Google Voice Pros

• No Extra Hardware Required: Everything runs in the cloud—you just need an internet connection and a device.
• Simple Number Porting: Easily bring your existing business number without downtime.
• Built-in Spam Blocking: Google’s smart filters help block spam calls automatically, saving your team time.

Google Voice Cons

• Limited for Large Call Centers: It lacks advanced tools like queue metrics, agent coaching, or detailed performance dashboards.
• Basic Call Transfers: Call forwarding is available, but warm transfers between team members aren’t smooth or native.
• Restricted SMS Functionality: SMS is supported but limited—no bulk texting, automations, or marketing tools like you’d find in Emitrr or OpenPhone.
• One Number per User Only: Users can’t manage multiple numbers under a single account, which may be a drawback for multi-role employees.
• Limited International Availability: The service is mostly U.S.-focused and may not be accessible for global teams.
• No Desktop Softphone Support: Google Voice doesn’t support third-party desktop VoIP apps or softphone integrations.

Google Voice Pricing

Google Voice pricing plans are as following: 

• Starter – $10/user/month
• Standard – $20/user/month
• Premier – $30/user/month

Google Voice Integrations

• Google Workspace (Gmail, Calendar, Meet)
• Google Contacts
• Google Admin Console
• Google BigQuery (for reporting)
• SIP Link (for third-party carrier connections)
• Polycom & other supported desk phones
• Android & iOS mobile apps

Google Voice Reviews

“Easy to use”

“Simple VOIP”

Source: Capterra 

Google Voice Support Channels

• Help Center / Knowledge Base
• Email Support
• Live Chat Support (for Google Workspace users)
• Google Admin Console Support
• Community Forum
• 24/7 Priority Support (with higher-tier Google Workspace plans)

8. JustCall

What is JustCall?

JustCall is a cloud-based VoIP phone system designed to streamline communication for sales and support teams. It allows businesses to handle calls, send text messages, and automate key workflows, all from one centralized platform. With built-in CRM integrations, call tracking, and performance analytics, JustCall makes it easier for teams to deliver better customer experiences. It’s scalable, simple to use, and ideal for remote or hybrid work environments.

JustCall Key Features

• Call Routing: Automatically directs calls to the right person or department to reduce wait times and improve response efficiency.
• Call Recording: Captures every call for compliance, training, or reviewing customer interactions.
• IVR (Interactive Voice Response): Lets callers navigate a voice menu to reach the right place, saving time for both teams and customers.
• SMS Automation: Enables auto-sending of text messages for follow-ups, reminders, and other updates without manual effort.
• Call Monitoring & Whispering: Supervisors can listen to live calls and coach agents in real time without the customer hearing.
• Predictive Dialer: Boosts productivity by automatically dialing leads and minimizing agent downtime between calls.
• CRM Integrations: Integrates with tools like HubSpot, Salesforce, and Zoho to keep all your contact and call data in sync.
• Voicemail Drop: Agents can leave pre-recorded voicemail messages, making follow-ups faster and more efficient.

JustCall Pros

• Quick & Simple Setup: The onboarding process is fast, and the platform is intuitive, even for non-technical users.
• Excellent CRM Integration: JustCall works seamlessly with most major CRMs, making it easy to manage customer interactions in one place.
• Affordable for Small Teams: Pricing is competitive, making it a cost-effective choice for startups and small businesses.
• International Calling Support: Offers global phone numbers and supports calls and SMS in multiple countries, ideal for distributed teams.
• Helpful Customer Support: Support is available through phone, email, and live chat, with a reputation for being responsive and reliable.

JustCall Cons

• Basic Reporting Tools: The analytics dashboard covers the essentials but may fall short for larger teams needing deeper insights.
• Occasional Call Quality Issues: Some users have reported dropped calls or minor delays, especially on slower internet connections.
• SMS Limitations in Entry Plans: More advanced text automation features are only available in higher-tier pricing plans.
• No Free Plan: JustCall does not offer a free version, which may not suit early-stage startups or individual users on a tight budget.

JustCall Pricing Plans

JustCall Pricing plans offers the following:  

• Essentials: $29/user/month
• Team: $39/user/month
• Pro: $69/user/month
• Business: Custom pricing

JustCall Integrations

• HubSpot
• Salesforce
• Zoho CRM
• Pipedrive
• Slack
• Zapier
• Freshdesk
• Intercom
• Zendesk

JustCall Reviews

“Amazing telephony solution for small businesses”

“Excellent solution and excellent customer support”

JustCall Support Channels

• Live Chat
• Email Support
• Phone Support
• Help Center & Documentation

9. RingCentral

What is RingCentral?

RingCentral is an all-in-one cloud communication platform that lets you make calls, send messages, and hold video meetings from anywhere. With smart features like AI-powered call insights, team collaboration tools, and seamless app integrations, it’s built to support both small teams and large enterprises looking to boost productivity and stay connected.

RingCentral Key Features

• VoIP Calling: A robust cloud phone system with features like smart call routing, call forwarding, and voicemail-to-email.
• HD Video Conferencing: Host crystal-clear video meetings, complete with screen sharing, breakout rooms, and webinar tools.
• Team Messaging: Collaborate in real-time, chat, share files, assign tasks, and keep your team aligned.
• Call Flip & Monitoring: Switch calls between devices without interruption and monitor live calls for support or coaching.
• Business SMS & MMS: Send text and multimedia messages straight from the RingCentral app.

RingCentral Pros

• Unified Communication Platform: Combines calling, messaging, video, and contact center tools in a single solution.
• Highly Scalable: Suitable for businesses of all sizes, from startups to global enterprises.
• Strong Integration Ecosystem: Connects with over 200 apps, including Salesforce, Microsoft Teams, HubSpot, and Slack.

RingCentral Cons

• Challenging Setup for Non-Tech Teams: Initial configuration can be complex without dedicated IT support.
• Limited Support for Niche Tools: While it integrates with major platforms, it may not work well with less common or custom software.
• Customer Support Issues: Although support is available 24/7, some users report delays and unresolved problems.
• Inconsistent Call Quality: Occasional issues like dropped calls or audio glitches, especially during high-traffic times.
• Basic Analytics: Reporting tools may not be robust enough for businesses that need deep data insights.
• Mobile App Usability: The mobile app has lots of features but isn’t always intuitive and may sometimes be buggy.

RingCentral Pricing

RingCentral offers a range of business communication plans, with pricing based on features and the number of users. Here’s a breakdown of the primary pricing plans for RingCentral MVP (Message, Video, Phone):

1. Essentials – Starting at $19.99 per user/month (limited to 20 users)
2. Standard – Starting at $27.99 per user/month
3. Premium – Starting at $34.99 per user/month
4. Ultimate – Starting at $49.99 per user/month

RingCentral Integrations

RingCentral offers API and also integrates with 300+ options, including:

• HubSpot
• Google
• Zendesk
• And others

RingCentral Reviews

“It could be operator error, but it sometimes does not alert me right away when I miss a call/receive a voicemail on my cell phone.”

“I love how you can forward your calls to another number within the app. I love how ring central has the ability to transcribe your voicemails into text emails.”

Source: Capterra

RingCentral Support Channels

• Knowledge Base
• Chat
• Email/Help Desk
• Phone Support
• 24/7 (Live rep)
• FAQs/Forum

10. Dialpad

What is Dialpad?

Dialpad is a modern, cloud-based communication platform that brings calling, messaging, and video meetings together in one place. It’s packed with smart features like AI-powered transcriptions, real-time call insights, and smooth integrations with your favorite tools. With a clean interface and flexible pricing, Dialpad is built to support teams of all sizes, whether they’re in the office or working remotely.

Dialpad Key Features

• AI Voice Intelligence: Transcribes calls in real-time and provides insights, so you can focus on the conversation instead of taking notes.
• Unified Communication: Combines voice calls, messaging, and video meetings in one easy-to-use platform.
• Voicemail Transcription: Automatically turns voicemails into text, making it easy to check messages on the go.
• Call Routing & Queuing: Routes calls to the right person or department, helping reduce hold times and improve service.

Dialpad Pros

• Clean, Intuitive Interface: The dashboard is sleek and easy to navigate—even for new users.
• Smart AI Transcriptions: Saves time by automating note-taking and improving post-call follow-ups.

Dialpad Cons

• Limited for Call Centers: Lacks advanced features like custom dashboards and detailed queue management tools.
• Setup Can Be Tricky for Large Teams: Scaling up may require manual configuration, slowing down the rollout.
• Call Quality Depends onthe Internet: Poor connections can lead to call drops or audio issues.
• Restricted International Features: Global calling options are limited, which can be a downside for international teams.
• Higher Costs for Small Teams: Premium plans may be expensive for startups or small businesses on a tight budget.

Dialpad Pricing

Dialpad Pricing plans are as follows: 

• Standard: $15/user/month
• Pro: $25/user/month
• Enterprise: Custom

Dialpad Integrations

Dialpad integrates with a bunch of CRM tools, including:

• Salesforce
• HubSpot
• Zendesk
• Pipedrive
• Zoho

Dialpad Reviews

“I do wish there were more permission settings to add a user (employee) in the field and only allow them to make outgoing or incoming phone calls. Also, I think pricing should be less for a user who is out in the field who only needs limited functions.”

“The Dialpad support team has always been very helpful and responsive. It is really nice to have a reasonably priced phone system that is very simple to use and robust.”

Source: Capterra 

Dialpad Customer Support Channels

• Live chat
• Help Center
• Call
• FAQs

Why is Emitrr the best Cloudtalk alternative?

If you’re hunting for a Cloudtalk alternative that checks all the right boxes, Emitrr might just be your perfect match. Whether you’re a small business or a fast-growing team, Emitrr offers a smarter, simpler way to manage your communications, and here’s why it stands out from other Cloudtalk competitors:

Smart AI Features

Emitrr comes packed with smart AI features that make customer communication effortless. It can instantly reply to texts, handle common questions, and even carry on natural conversations with customers, all without human intervention. You can personalize how it talks, set up automatic replies for missed calls, and even launch SMS campaigns with just a few clicks. It also knows how to route messages and calls to the right person, so nothing slips through the cracks. Whether it’s booking appointments, sending reminders, or managing follow-ups, Emitrr’s AI does the heavy lifting so your team can focus on what matters most.

Advanced Call Handling

With features like call forwarding, warm transfers, call queuing, and custom call flows, Emitrr gives you advanced call control. Unlike many Cloudtalk competitors, it ensures that every call is routed efficiently, helping teams handle high volumes without chaos or missed connections.

Supremely Rich in Tools

Emitrr is packed with functionality, SMS automation, voicemail drop, appointment reminders, two-way texting, online scheduling and more. It replaces multiple tools and brings everything under one roof. If you’re looking for a Cloudtalk alternative that does more without costing more, Emitrr is an easy winner.

Everything in One Place (Unified Communications)

Manage calls, texts, voicemails, reminders, and contacts all in one clean dashboard. Emitrr simplifies business communication by unifying tools that would otherwise require multiple apps. It’s perfect for teams that want a centralized platform rather than juggling disjointed Cloudtalk-like services.

Fair, Transparent Pricing

Emitrr’s pricing is straightforward, with no surprise charges or complicated tiers. Whether you’re a solo professional or part of a growing team, you’ll find flexible plans that actually fit your budget. It’s a breath of fresh air compared to other Cloudtalk competitors with hidden costs.

Simple to Use

You don’t need to be tech-savvy to get started with Emitrr. Its interface is clean and intuitive, making onboarding a breeze. While other Cloudtalk alternatives may feel bloated or confusing, Emitrr focuses on clarity and ease of use, so your team stays productive from day one.

Better Client Management

Emitrr keeps all client communication organized and accessible. You can view message history, tag contacts, and set follow-ups in seconds. It’s ideal for teams that need to manage multiple clients efficiently without losing track of important conversations. 

Strong Texting Tools

Emitrr’s texting features go beyond the basics. You can send bulk texts, create automated replies, and set message triggers. This is especially useful for businesses that rely on SMS to stay in touch with leads or customers. 

24/7 Support

When you hit a roadblock, you want real help, fast. Emitrr offers 24/7 support via chat, phone, or email, which means you’re never left hanging. Many Cloudtalk competitors offer only limited hours or slow responses, but Emitrr is there whenever you need it.

Chrome Extension Friendly

With Emitrr’s Chrome extension, you can make calls, send messages, and manage contacts directly from your browser. No need to switch tabs or log in elsewhere. It’s perfect for multitaskers who want to stay productive without disrupting their workflow. 

Which Industries are catered by Emitrr?

Emitrr is redefining how businesses connect with clients, delivering streamlined communication, improved efficiency, and exceptional customer experiences across multiple sectors:

Healthcare

Emitrr is built with healthcare providers in mind. It offers HIPAA-compliant texting, calling (VoIP), and appointment reminders, making it easy to stay in touch with patients. It works smoothly with tools like Denticon and Dentrix, helping you handle follow-ups, billing, and managing online reputation, all while keeping your operations simple and your patients more engaged.

Wellness

Emitrr makes life easier for wellness businesses like spas, salons, and fitness centers by automating bookings, sending appointment reminders, and gathering client feedback through SMS and email. It helps reduce no-shows, keeps clients engaged with personalized offers, and ensures everything runs smoothly behind the scenes.

Education

Schools and colleges rely on Emitrr to send bulk SMS, two-way messages, and automated alerts. It helps keep students, parents, and staff up to date on schedules, announcements, and events in real-time, boosting engagement and transparency.

Legal Services

Emitrr supports law firms with secure messaging, VoIP services, and automated appointment reminders. It streamlines client communication, protects confidentiality, and reduces administrative overhead with efficient, automated follow-ups.

Real Estate

Real estate professionals use Emitrr to manage appointment scheduling, reminders, and client feedback automatically. This creates smoother communication with buyers, sellers, and renters, enhancing overall service delivery.

Home Services

Emitrr helps plumbers, HVAC companies, electricians, and cleaning services automate job scheduling, appointment reminders, and post-service follow-ups. It ensures prompt service, reduces no-shows, and keeps clients in the loop.

Retail

Retailers turn to Emitrr for automating order confirmations, shipping updates, and promotional messages. These features drive repeat purchases, strengthen loyalty programs, and improve the customer journey from checkout to delivery.

Automotive

Automotive dealership heads to Emitrr for automated test drive scheduling, service reminders, and follow-ups. It streamlines customer communication, enhances retention, and boosts operational efficiency.

Insurance

Insurance providers use Emitrr to automate policy renewal alerts, claim status updates, and client communication through mass messaging and two-way texting. This not only saves time but also strengthens customer relationships.

Frequently Asked Questions

Conclusion

At the end of the day, choosing a VoIP system isn’t just about picking the most popular name; it’s about finding the right fit for how your business communicates. Whether you need better pricing, stronger texting tools, more intuitive features, or simply a smoother user experience, there are plenty of solid alternatives to Cloudtalk out there.

But if we had to pick one platform that stands out from the crowd, Emitrr checks all the boxes.

It’s affordable, packed with smart features like AI automation and two-way texting, and incredibly easy to use. Whether you’re in healthcare, real estate, home services, or any industry that relies on timely, personalized communication, Emitrr just works.

So if you’re ready to upgrade from JustCall and want a platform that’s flexible, powerful, and backed by real 24/7 support, Emitrr is hands-down one of the best VoIP solutions to consider.

Ready to make the switch? Your team and your customers will thank you. Book a demo right away!