Grasshopper vs JustCall vs Emitrr: Which is a Better VoIP Solution?

Introduction

Trying to decide between Grasshopper and JustCall for your business VoIP needs? With so many options available, finding the right fit can feel overwhelming. Each platform offers unique features, but which one truly meets your business requirements?

In this blog, we’ll break down Grasshopper, JustCall and Emitrr, comparing their features, pricing, and overall value to help you make the best decision. Keep reading to find out which VoIP solution is the right choice for your business!

What is Grasshopper?

Grasshopper is a virtual phone system designed for small businesses, offering core VoIP features like call forwarding, call routing, and voicemail transcription. It provides a simple and easy-to-use solution but lacks advanced functionalities like AI features, integrations, and team collaboration tools. While it works well for solopreneurs and small teams, it may not be ideal for businesses needing scalability and advanced communication features.

What is JustCall?

JustCall is a cloud-based phone system for sales and support teams, offering VoIP services with call routing, call forwarding, and SMS capabilities. It integrates with CRMs and helpdesk software, helping businesses streamline communication and track interactions efficiently. With automation features and a focus on remote teams, it aims to enhance productivity and customer engagement.

Grasshopper vs JustCall: Feature comparison

Grasshopper Features

• Call Forwarding – Redirects incoming calls to another phone number, ensuring you never miss a call.
• Call Routing – Directs calls to the appropriate person or department based on predefined rules.
• Call Recording – Use call recording to allow users to record calls for future reference, training, or compliance purposes.
• Call Conferencing – Enables multiple people to join a call, making collaboration easier.
• User Extensions – Provides unique extensions for team members, helping with call management and internal communication.
• Business Working Hours Setup – Lets users define business hours so calls can be routed accordingly.
• Auto Attendants – Use auto attendant to provide an automated menu system to greet and guide callers to the right extension.
• Two-Way Texting – Enables businesses to send and receive text messages with customers using two-way texting.
• Voicemail Transcription – Converts voicemails into text, making it easier to review messages without listening to them.

JustCall Features

• Call Forwarding & Routing – Ensures calls are directed to the right team members or devices for seamless communication.
• Call Recording – Allows users to record calls for training, compliance, and quality assurance.
• Call Conferencing – Supports multi-party calling to facilitate team discussions and customer interactions.
• User Extensions – Assigns unique extensions to team members for efficient internal and external communication.
• Business Hours Setup – Configures availability settings to manage incoming calls during working and non-working hours.
• Auto Attendants – Automates call handling and directs callers to the appropriate department.
• Two-Way Texting & Group Texting – Enables sending and receiving SMS messages, including team-wide messaging.
• Broadcast/Bulk SMS (Limited) – Supports mass messaging for customer outreach and engagement.

Here’s a side-by-side comparison of Grasshopper, JustCall and Emitrr’s key features:

Features	Grasshopper	JustCall	Emitrr
Call Forwarding	Yes	Yes	Yes
Call Routing	Yes	Yes	Yes
Call Queuing	No	No	Yes
Call Queuing Groups	No	No	Yes
IVR Menu/ Call Tree	No	No	Yes
Call Recording	Yes	Yes	Yes
Call Conferencing	Yes	Yes	Yes
User Extensions	Yes	Yes	Yes
Business Working Hours Set Up	Yes	Yes	Yes
Multi-location Set Up	No	No	Yes
Auto Attendants	Yes	Yes	Yes
Missed call to text	No	No	Yes
Two-way texting	Yes	Yes	Yes
Group Texting	No	Yes	Yes
Webchat-to-Text	No	No	Yes
Team Chat	No	No	Yes
Facebook Messenger	No	No	Yes
Voicemail Transcription	Yes	No	Yes
Auto-responders	No	No	Yes
AI Receptionist	No	No	Yes
Schedule-based texting	No	No	Yes
Broadcast/Bulk SMS	Limited	Limited	Yes
Appointment Scheduling	No	No	Yes
Automated Reminders	No	No	Yes
Reviews + Reputation	No	No	Yes
Customer Surveys	No	No	Yes
Digital Forms	No	No	Yes
Customer Recall	No	No	Yes
Birthday wishes	No	No	Yes
24/7 Customer Support	No	No	Yes

Grasshopper vs JustCall: Pricing comparison

Grasshopper Pricing

Grasshopper offers three kinds of pricing options starting at $31 per user per month and going up to $89 per user per month. 

JustCall Pricing

JustCall offers three different pricing options to choose from starting at $19 per user per month and going up to $49 per user per month. 

Grasshopper vs JustCall: Pros and cons

Every VoIP provider has its strengths and limitations. Let’s break down the pros and cons of Grasshopper Vs JustCall to see how they compare.

Grasshopper Pros

• User-Friendly for Beginners – Designed for those who need a simple and straightforward phone system.
• Mobile Accessibility – Allows users to manage calls from their smartphones or existing devices.
• Affordable for Solopreneurs – A cost-effective option for freelancers and very small businesses.
• Virtual Phone System – Provides a business number separate from personal lines for professional use.

Grasshopper Cons

• Poor Customer Support – Users report slow response times and unhelpful support.
• Unreliable Text Messaging – Messages often fail to send or receive properly.
• Missed Calls & System Delays – Calls frequently get missed due to system inefficiencies.
• Difficult to Use – The platform is not intuitive and takes time to learn.
• Lack of Analytics – No reporting or insights into call performance.
• Frequent Logouts – Users get automatically logged out, disrupting workflow.
• Low Call Quality – Calls may drop, lag, or suffer from poor audio clarity.
• No Caller ID Visibility – Users cannot see caller names, making it harder to manage calls.
• Loss of Data After Number Porting – Call logs, voicemails, and texts are erased when numbers are moved to another provider.

JustCall Pros

• Easy to Set Up – Users find the onboarding and setup process straightforward.
• Reliable Call Quality – Offers decent call quality with minimal disruptions for most users.
• Basic Call Management Features – Provides essential calling capabilities for handling business communications.
• Integrations with CRMs – Connects with various customer relationship management tools to streamline workflows.

JustCall Cons

• Frequent Call Drops – Users report experiencing dropped calls, affecting business communication.
• Glitchy and Buggy Platform – The system often lags or crashes, causing workflow disruptions.
• Poor Customer Support – Many users have complained about slow responses and unresolved issues.
• Limited Features for the Price – Customers feel that the platform lacks advanced VoIP features compared to competitors.
• Unreliable SMS Functionality – Text messages are sometimes delayed or fail to send.
• Difficult to Cancel Subscription – Some users face challenges when trying to cancel their plan or get refunds.
• Call Routing Issues – Calls do not always get routed properly, leading to missed or misdirected calls.
• Integration Problems – Users report difficulty in syncing JustCall with their CRM or other business tools.

When to use Grasshopper?

Grasshopper is an intuitive and user-friendly virtual phone system that is ideally designed for solopreneurs, freelancers, small businesses, and remote workers seeking an affordable option for fundamental business communication. It is particularly useful for those looking to differentiate between professional and personal contacts. Although Grasshopper is ideal for small businesses, users may face issues like delays in sending text, poor call quality, may not be able to get access to analytics and reports, among other such issues. 

When to use JustCall?

JustCall is ideal for businesses that want it all- VoIP, SMS, WhatsApp messaging, and email to improve and enhance customer communication. This software is mostly preferred by sales or remote businesses because of the many capabilities it offers. The ease of setup and good call quality make it a decent option to consider. But having said that, users should know that JustCall’s SMS feature doesn’t work smoothly, its customer support is poor, and there are also integration issues that they may have to face. We recommend considering Emitrr, which is a great alternative to JustCall. 

Emitrr: The better alternative to Grasshopper vs JustCall

Emitrr is a powerful VoIP phone software designed to streamline business communication with advanced automation and AI VoIP capabilities. It offers features like call forwarding, call routing, voicemail-to-text, call recording, and SMS capabilities, ensuring seamless connectivity. With an AI receptionist to handle calls, automate responses, and improve customer engagement, businesses can enhance efficiency and never miss an important call. Emitrr’s VoIP solution is built for industries like healthcare, home services, and local businesses, providing a reliable, intelligent, and scalable communication system.

Emitrr Features

VoIP Features

• IVR/Call Tree – Allows multi-level IVR setup to route calls based on caller input, forwarding calls to specific numbers, extensions, or another call tree.
• Call Forwarding – Redirect calls to another extension, number, or voicemail when unavailable.
• Call Queue Groups – Routes calls to predefined teams with customizable rules.
• Missed Call Handling – Redirects missed calls to another extension, number, or voicemail.
• User Extensions – Each team member gets a unique user extension number.
• Multi-Location Setup – Manage multiple locations from a single platform.
• During and After-Hours Routing – Route calls differently based on business hours.
• Call Recording – Enable/disable call recording for training or compliance.
• Business Working Hours Setup – Define standard business hours to automate after-hours call handling.

Emitrr AI Receptionist 

• AI-Powered Receptionist – Answers 100% of customer calls, even outside business hours.
• 24/7 Appointment Management – Handles bookings, rescheduling, and confirmations while syncing with CRM/EMR/PMS.
• Intelligent Inquiry Handling – Provides instant AI responses to common customer queries, reducing wait times.
• Automated Customer Outreach – Proactively contacts customers for confirmations, reminders, and follow-ups, reducing no-shows.
• Smart Call Routing – Engages callers in preliminary conversations and routes them to the right department efficiently.

Texting Features

• Bulk/Mass Text Messaging – Send thousands of messages with a 98% open rate, personalize campaigns, and integrate with CRM/EMR/PMS.
• Automated Text Reminders – Schedule appointment reminders via text, email, and voice with options for rescheduling or cancellations.
• Online Appointment Bookings – Enable self-scheduling via website or link with automated confirmations and reminders.
• And more… 

Future AI Capabilities

• AI Outbound Calling – Automates customer outreach.
• Expanded AI Inquiry Handling – Enhances AI’s ability to answer a broader range of queries.
• AI-Powered Voicemail Management – Listens to and responds to voicemails automatically.
• Automated SMS Conversations – Engages customers via AI-powered text responses using AI texting capability.
• Increased Customization & Personalization – Businesses can tailor AI responses to their workflows.

Emitrr Pricing

Emitrr offers different pricing plans for different capabilities. For VoIP, there are 2 pricing plans – Standard and Professional. 

Name of the plan	Pricing if paid annually	Pricing if paid monthly
Standard	$20 per user per month	$25 per user per month
Professional	$25 per user per month	$30 per user per month

Key features of Standard Plan: 

• Calling (1000 mins/user)
• HD Voice
• Call Hold Music
• Call Recording (manual)
• Call Queue Groups
• Call Extensions
• Call Routing (During and After Hours)
• Call Transfer
• Call Forwarding
• Number Porting
• Contact Sync
• Set personal working hours
• Mobile App

Key features of Professional Plan: 

Everything in Standard plus

• Call Transcription
• IVR (Interactive Voice Response)  / Call Tree
• Call Recording (automated)
• Missed Call Auto Text
• Call Conference
• Voicemail Transcription
• HIPAA Compliance
• Access Management  

Emitrr Pros and Cons

Emitrr Pros

• User-Friendly Interface – Intuitive and easy to navigate, making it accessible for any users.
• Seamless Integrations – Connects with 1,000+ third-party apps (CRM, EMR, PMS, scheduling platforms) for streamlined workflows.
• Reliable Uptime – Ensures 99.99% uptime, preventing service interruptions and enabling smooth communication.
• Outstanding Customer Support – Quick response times and dedicated support to resolve issues efficiently.
• Flexible Pricing Plans – Affordable and customizable pricing to fit businesses of all sizes.
• Comprehensive Communication Tools – Offers call analytics, CRM automation, call queue management, and IVR to enhance business operations.
• HD Call Quality – Crystal-clear and reliable calls for seamless communication, essential for remote teams and customer interactions.
• Scalable for Remote Teams – Works efficiently across multiple locations, supporting businesses with remote employees.
• Automated Workflows – AI Receptionist (upcoming) and text automation reduce manual tasks and improve customer engagement.
• Multi-Channel Communication – Combines VoIP and text messaging for an all-in-one customer communication platform.

Emitrr Cons

More features are coming soon!

Emitrr Integrations

Emitrr seamlessly integrates with over 500 EHR/PMS software, including: 

• Mailchimp
• Zapier
• Hubspot
• Pipedrive
• Drchrono
• eClinicalWorks
• Denticon
• AthenaHealth
• Dolphin
• Dentrix Enterprise
• Curve Hero
• Kareo
• Dentrix Ascend
• Eaglesoft
• Orthotrac
• Dentrix
• OpenDental
• Practiceworks
• And more!

Emitrr Reviews

Emitrr’s has a high rating of 4.8/5 on Capterra and 4.7/5 on g2. Have a look at what Emitrr users are saying:

“AWESOME. I would recommend to anyone looking for a messaging platform. Especially love having a text friendly retail number that is the SAME as the number we’ve always had.”

“You have it all integrated into one platform, the signatures, the amount of characters, you can attached files, send photos. You are able to create and send forms. Unlimited amount of things we can use and take advantage of.”

Grasshopper vs JustCall: Frequently Asked Questions

Conclusion

After comparing Grasshopper vs Aircall, it is clear that Emitrr is a much better choice to consider instead. While Justcall comes with many capabilities, including VoIP, SMS, and email, it does not function that well. Similarly, although Grasshopper is affordable, it is difficult to use, has poor call quality, and even has poor texting capabilities. 

Users looking for an affordable, robust, and powerful VoIP system should consider booking a call with Emitrr, and see how great this software is compared to these two.