Top 15 Group Texting Apps For Businesses

Introduction

The first-ever text sent carried the message “Merry Christmas.” This was way back in 1992, which was 31 years ago, to be precise! Since then, text messaging, particularly group texting apps, has come a long way and has become a crucial part of everyday digital communication. Whether you possess the now indomitable smartphone or the not-so-smart phone of the 2000s, you can always send a text message! 

Businesses have also realized the importance of texting for customer communication. Text messages get read within 5 minutes of delivery and have a 98% open rate! It can be used for various communication purposes, such as marketing campaigns, customer support, notifications, surveys, reminders, etc. 

In this article, we will detail the top 15 group texting apps based on their features, pros, cons, integrations, pricing and reviews.

What is a group texting app? 

A group texting app or mass texting software facilitates group text communication for businesses. You might have come across the words “mass texting” or “broadcast texting,” which also seem to convey the same message as group texting. 

How to add and remove people from group chat?

Most group messaging apps provide an easy way to add and remove people from group chat. For example, with Emitrr this is how you can add and remove people from the group chat: 

Step 1: Open the intended chat. Navigate to the three dots in the right corner > and select “Members”

Step 2: To remove a member from the chat click on the three dots next to their name and select “Remove Member”

Step 3: To add a new member to the group search the contact and select. 

Step 4: Once done, select “Save”.

Why Do You Need A Group Texting App?

Businesses need a group texting app for the following reasons: 

Internal Communication

Group texting allows teams to communicate and exchange important information with each other in a single thread. Group messaging is an easy and quick way to send important updates to each team member.

Mass Communication With Customers 

Group messaging apps allow you to send mass text messages to your customers. You can send a mass text message without a “group”. You can send messages individually to all recipients through a text blast. You will need to draft one message, import recipient lists as a campaign, and send it. It is a quick method to reach out to all customers, or targeted customers at once. 

Enhanced Customer Engagement

Customer engagement plays an important role in the whole cycle of marketing, as engaged and content customers, clients, and patients in turn become loyal customers who also refer you to their known networks. There is a wide range of uses for group SMS apps to enhance engagement with your clients and customers, such as sending out ongoing special offers, new updates, important reminders, and a lot more.

Direct Customer Connectivity

If you want to connect with your customers directly, then say a big yes to the best group messaging app, as texts indeed have a high open rate, which also increases the chances that your customers actually read your marketing message. Not only this, you can also personalize your messages based on the target audience and other information related to them, which will double your marketing results efficiently.  

Instant Communication Channel

A study conducted by MobileSquared says that most people open text messages in three minutes. In today’s fast-paced world, everyone prefers instant messaging and quick communication, and the best group texting app makes sure that your messages do not get delayed by sending off messages, updates, and information very swiftly. Additionally, you can also schedule the texts at a particular time whenever you want to send them, which results in quick customer communication and enhances customer engagement.

Long-term Engagement for Relationship Building

Text messaging isn’t effective as a one-time communication channel, it works when used for ongoing engagement with your customers. Sending a single deal and then never texting your mobile subscribers again misses the potential of this medium. Instead, by sending two to four messages a month, you can maintain a consistent connection with your audience, which results in long-lasting and loyal relationships. This is what every business wants, and the best group text app excels at it.

Seamless Integration with Multiple Channels

Text messages offer a wide range of benefits as a single tool, but they also work tremendously well when coupled with cross-channel marketing efforts. Integration with your mobile program across multiple channels is very easy with a group text message app. You can either include a keyword or a code to text in both print and digital ads, encouraging more people to subscribe to your mobile list. Multiple channel support not only caters to customer attraction but also helps boost brand awareness. 

Industries That Need Group Texting Apps

The following industries will need a group texting app:

Educational Institutions

Educational institutions such as schools can use group texting services to send mass texts to parents to keep them updated about various events such as PTA meetings, student result announcements, special camps, school trips, and more. You can separate contacts based on the grade of the student, extracurricular activities, etc, and send targeted mass texts to these groups. 

Religious Institutions

Religious institutions such as churches can use group texting apps to send updates about prayer meets, volunteer recruitment, prayer requests, and more. 

Real Estate

Mass group text messaging services for real estate can be used to send information about listings, offers, open houses, follow-ups after showings, and more. 

Home Services

Group messaging apps for home service businesses like elder care, and cleaning businesses allow to send updates to on-ground staff about schedules, client locations, payment alerts to clients, and more. 

Healthcare Services 

Healthcare services can use group texting apps to send appointment reminders to patients based on schedules, shift alerts to staff and nurses, and more.

How Can Group Text Messaging Services Help Your Business?

Announcements and Updates

Now, with the best group texting app, you need not send out emails that might sit unopened in inboxes, a group text message can deliver the news straight to everyone’s phones in real-time. Whether it’s a new policy, a change in office hours, or a big company announcement, group texting ensures that everyone stays informed promptly. It’s like having a direct line to everyone’s pocket!

Diversify Your Marketing

Group messaging apps can be a game changer for your business when it comes to diversifying your marketing efforts, as it is not only about emails and social media posts anymore. By including the best group texting app in your marketing strategy, you can reach your audience in a more personal and immediate way. You can send out special promotions, discounts, or event invites directly to your customers’ phones. This not only increases the chances of your message being seen but also adds a personal touch that can enhance customer engagement and loyalty.

Send Emergency Alerts

Be it a business owner or a healthcare professional, emergencies can be with everyone, and during emergency situations, every second counts, and you might miss giving those updates to your clients, patients, or customers. But with group SMS apps, say goodbye to it, as group text messaging allows you to swiftly communicate critical information to your team or customer base. Whether it’s a weather-related closure, a safety issue, or any urgent matter, you can ensure that everyone gets the message right away. 

Keep Employees Informed

Keeping your employees in the loop is crucial for a smooth-running organization. An app for group texting makes it easy and smooth when it comes to sharing information, important updates, project status, and meeting reminders. It is indeed a really quick way to ensure that everyone is on the same page, which also results in minimizing delays. Additionally, it is a very efficient way to maintain team communication. 

Send Payment Reminders 

Each business on the planet most of the time relies on timely payments from patients, clients, or customers, and apps for group chat make it handy. It allows you to send friendly reminders to make sure that the payments are made on time. This also helps in improving cash flow, which also results in reducing the need for more formal collection methods. A simple text reminder can be a gentle nudge that helps keep your accounts in good standing.

Send Surveys and Feedback 

Feedback and surveys are key factors when it comes to any business if you want to know how your customers or employees feel about a recent product or service. Here is when the best app for group communication comes into play, as it helps you send out surveys and gather feedback quickly. Immediate feedback can be crucial for making informed decisions and improvements

Features to Look For in The Best Group Text Message App

AI Automation

In today’s day and age, group chat platforms cannot be void of AI features. AI automation feature allows you to respond smartly to customer replies and queries and can also automatically send follow up messages to those customers who haven’t replied to your previous messages. AI features help keep customer engagement rates up. 

Broadcast/Mass Texting

The most important feature that a mass group text app should offer is obviously the broadcast feature. Through this feature, you can send text message blasts to your entire customer list or a segment of your customer base. All you have to do is create a group with all your intended recipients, you can also simply upload contacts or select an existing list on the platform to create a group. Once the group is created you can draft the message and hit send. Each recipient will get the message separately. 

File Upload 

When creating a group, you must be able to upload a list of contacts as per your needs. If you want to send a mass text to a specific segment of customers that you have created, an easy file upload of the contacts is necessary to send mass texts without any hiccups. 

Apart from the contact list file upload, you may also need to send some necessary documents to your customer base or your team. Therefore the mass group text app should also have a file upload option.

Read Receipts

Read receipts are a very important feature when opting for the best group texting app, as it help inform the sender if the recipient has received the message and read it. Imagine a scenario where an emergency notification was sent to a group of people. In emergencies, it is important to know whether everyone has received the message and read it. The read receipts feature will be of great help!

Scheduled Texts and Autoresponders

Scheduling features allow users to send messages at a later time. This feature can be especially useful for customer communication involving reminders and time-sensitive information. Autoresponders allow you to send a text message every time you miss a call, which also ensures that your clients feel heard every time they call you. Having both is a necessity for the best group messaging app.

Personalization Features

Personalization becomes handy when it comes to connecting with your clients, customers, and patients, as it ensures a personal touch that makes them feel valued. Personalization features allow the sender to address the recipient with details such as first name, and last name, or use other relevant properties. This helps in creating a more personal touch with the recipient. Hence, it is important to look for a group texting app that offers personalization features.

File Sharing

File sharing is yet another factor to consider when searching for group text messaging services. This option can be present in the form of attachments. Having the feature to attach documents and files will allow users to share important files and information with customers.

Ease of Use

While opting for a group messaging app, it is important to search for software that has intuitive features that are easy to use so that you do not end up facing trouble while using the app and connecting with customer support now and then. Ease of use is vital but quite underestimated, but if considered seriously, it can be a game changer for your business.

Automation Features

With automation, you can communicate with customers by clicking a button. No human intervention will be needed. For example, a reminder automation system will automatically send reminders to the database by integrating with the CRM. All you would need to do is turn on the automation! Hence automation features are crucial if you are looking for an app for group texting. 

Integration Capabilities

While looking for a group texting service, it is important to go for software that offers seamless integration capabilities. Easy integration with your existing CRM, ticketing platform, system of record, etc. is indeed a must-have. 

Security and privacy

When it comes to an app for group texting, it is vital for you to look for an app that adheres to legal rules and guidelines, and any conversation containing PHI (patient health information) must be encrypted as per the HIPAA guidelines. So look for a group text message app that provides end-to-end encryption.

Should I Use a Paid or Free Group Text Message App?

Your decision to choose between a paid and a free group messaging app purely depends on your use case. The table below demonstrates the differences between a paid and free group text message app and will help you make an informed decision: 

Top 15 Group Text Messaging Services

1. Emitrr
2. EZ Texting
3. SlickText
4. Simple Texting
5. Text-Em-All 
6. Podium
7. Textedly
8. MessageDesk
9. Textline
10. Text Request
11. TextUs
12. Avochato
13. Sakari
14. Attentive
15. Omnisend

Emitrr 

What is Emitrr?

Emitrr is customer communication and interaction software and the best group messaging app with a myriad of texting-rich features. The group texting feature offered by Emitrr is one of the best in the game!  It has the separation you would want for group texting and mass texting. Both of these features are available, and you can use either according to your preference. With Emitrr, you can connect with your audience at ease and manage all conversations on a single dashboard. Emitrr is an ideal mass text messaging service for businesses across all types and sizes. Its affordable pricing, unwavering support, and a plethora of features are all you need to simplify communications for your business.

Emitrr Features 

• Omni-channel messaging: This feature allows businesses to communicate with customers through various channels under one platform. These channels include text, email, Google My Business, Facebook, and more.
• Analytics and metrics: This feature allows you to track the status of your campaigns by helping track the delivery rates, missed calls, VoIP usage, and more.
• SMS marketing campaigns: This feature lets you set up manual and automated SMS campaigns.
• Schedule text messages: You can schedule messages for later by setting up the date and time.
• Assign conversations: This feature allows to assign conversations to team members. You can assign conversations to an entire team or an individual.
• Broadcast texting: Send text blasts to thousands of recipients at once.
• Two-way texting: Two-way texting feature allows both the sender and recipient to send messages to each other. The customer can reply to the message.
• Customizable templates: You access a list of templates and also edit the templates according to your need.
• Read receipts: This feature shows whether the receiver has read the message or not.
• Typing indicators: This feature shows you if the recipient is typing often indicated through a series of dots.
• Personalization: This feature allows you to add personalization based on the contact. For eg, you can address each contact by their first name.
• Contact management: Segment contacts based on data like area code, city, date subscribed, custom fields, and more. 
• Unified inbox: Manage and access conversations happening on different platforms, Web, Facebook, phone, etc., in one single place.
• SMS surveys: Send survey forms, review links, etc. to gather customer feedback. 
• Landline texting: Text-enable your existing landline number and use it to send SMS.
• Reputation management: Build your online reputation across different review platforms with intuitive tools like survey automation, feedback tracking, link sharing, and more. 
• Opt-outs: Give options to your customers to opt out of your messages. 
• Web chat to text: Continue website conversations in your inbox.   
• VoIP: Enjoy a range of calling features like IVR, edit extensions, call recordings, voicemail transcription, call transfers, disposition, and more. 

Emitrr Pros

• Exceptional has customer support with stellar ratings across all platforms.
• Emitrr’s dashboard is simple to setup and navigate.
• Emitrr has numerous valuable features such as reputation management, voip, mass texting, conversation management etc.
• The interface is quite user-friendly and requires a very small learning curve.
• Emitrr is budget-friendly and offers adaptable pricing.
• Emitrr offers effortless and native integrations with over 1000+ CRMs
• Emitrr is highly customizable according to the customer need.

Emitrr Cons

• More features are in the pipeline and will be launched soon

Emitrr Integration

• Zapier 
• Hubspot
• Mailchimp 
• HousecallPro
• Slack
• Freshdesk
• Salesforce
• Chrome extension
• Instagram Business
• Facebook Messenger
• Zendesk Support
• Dolphin
• Dentrix
• and more.

Emitrr Pricing

• It starts at $30 per month

Emitrr Rating

• Capterra: 4.8/5
• G2: 4.7/5
  

Emitrr Reviews

I LOVE Emitrr. The support you get is wonderful, the app is easy to use and they have been incredibly responsive. As a small business, we needed a messaging platform that wouldn’t break the bank and this meets all our needs (and then some) without making us feel overwhelmed.”

Emitrr is amazing, it helps with our multiple companies and is so user-friendly. Anytime we have a problem and reach out the team is super responsive.

Source – Capterra

EZ Texting

What is EZ Texting?

EZ Texting is an all-in-one group text message app and text marketing solution for businesses. EZ Texting also offers some great group texting features. EZ Texting allows the integration of contacts directly from your CRM. This will make text communication with your customers easier and quicker. You can achieve one-on-one communication with your customers entirely through the group texting service. 

EZ Texting Features 

• Generative AI: Generate two-way personalized messages to run targeted campaigns. 
• Two-way texting: Send one-on-one text messages to your customers in real-time. Interact with customers who respond to your bulk message in separate message threads. 
• Custom keywords: Create unlimited SMS keywords for different types of campaigns. 
• Bulk texting: Create targeted contact lists and send out SMS for marketing purposes. 
• Contact management: Send targeted messages to customers by segmenting them into groups and lists.
• Analytics and reporting: Check detailed metrics, such as click rate, delivery rate, etc., and see how your bulk SMS campaigns are performing.

EZ Texting Pros

• Ease of use 
• Streamlined process for reaching target audience.
• User-Friendly Interface

EZ Texting Cons

• Poor Customer Support
• Problems with sending messages reliably
• Insufficient range of available Functions
• Failure of message delivery

EZ Texting Integrations

• Mailchimp
• HubSpot Marketing Hub
• HubSpot CRM
• Zapier
• Squarespace

EZ Texting Pricing

• It starts at $862.35* month

EZ Texting Rating

• Capterra: 4.8/5
• G2: 4.7/5

EZ Texting Reviews

 I beg you (Who is reading this – AVOID THEM ) I have been their customers for 2+ years and I have started at a low package. without any notification or anything I was robbed in the BRIGHT DAYLIGHT 

I use the service to send out surveys and it has really increased the response rate from when I was just sending the survey by e-mail.

Capterra

SlickText 

What is SlickText?

SlickText is a group messaging app that helps facilitate customer communication. It is a mobile marketing tool that offers businesses solutions to communicate effectively with their customers. Mass texting and group texting are pretty much the same in the SlickText platform. 

SlickText Features 

• MMS messaging: Attach images to your messages to boost your engagement rate with your customers. 
• Mass text messaging: Send mass text messages to multiple recipients at once. Personalize messages at scale. 
• Detailed analytics: Gain detailed insights into your text marketing efforts right from click rates and opt-in stats to response data and abandoned cart revenue.
• SMS Surveys: Engage with your contacts by sending them SMS surveys. Choose from a range of templates available. 
• Contact segmentation: Segment contacts based on data like area code, city, date subscribed, custom fields, and more.
• Keywords: Allow people to join your SMS list by sending a keyword set by you.

SlickText Pros

• Ease of use 
• Robust Customer Support

SlickText Cons

• Lack of Integration
• Manual Contact Addition
• Inability to Use Custom Forms
• Lack of Automation

SlickText Integrations

• Slack
• Mailchimp
• Shopify
• HubSpot CRM
• Zapier
• Constant Contact

SlickText Pricing

• It starts at $ 29 Per month, usage-based

SlickText Rating

• Capterra: 4.8/5
• G2: 4.8/5
  

SlickText Reviews

The set up process was easy, and using the platform is a breeze.

Terrible. Stay away! There are far better services you can use!

Capterra

SimpleTexting 

What is SimpleTexting?

SimpleTexting is one of the apps for group communication for businesses and organizations. Simpletexting’s group text service lets you reach large groups of people with a single text. Coordinate teams, send alerts, or stay in touch with customers using SMS group texts. 

SimpleTexting Features 

• Integrations: Connect SimpleTextingwith third-party apps and streamline your workflows.
• MMS messaging: Send multimedia messages that include images, videos, etc to your contacts in just a few clicks. 
• Bulk messaging: Send out messages to thousands of contacts at once. 
• Scheduled messages: Schedule text messages for your customers for a later time and date.
• Two-way texting: Engage in one-on-one conversations with users directly from the SimpleTexting platform.
• Text-to-Join keywords: Set up custom keywords that users can text to a number to subscribe to messages.

SimpleTexting Pros

• User-friendly interface
• Ample integrations

SimpleTexting Cons

• Bad User Experience
• Expensive product 
• No group texting feature

SimpleTexting Integrations

• Mailchimp
• Trainual
• Unbounce
• Zapier
• Ontraport

SimpleTexting Pricing

• Starts at $29 per month for 500 messages

SimpleTexting Rating

• Capterra: 4.7/5
• G2: 4.7/5
  

SimpleTexting Reviews

I was disappointed with Customer Service and the way they charge their customers. Like the service was disappointed with the charges and the customer service.

Easy to setup and use. The data tracking is better than our previous texting application. Being able to resend people a text who clicked on our link had been very beneficial. I strongly recommend SimpleText.

Text-Em-All 

What is Text-em-all?

Text-Em-All is one of the popular mass messaging apps. Text-Em-All allows businesses to send personalized, informational, and emergency text messages (and calls) fast. Group texting features come under Text-Em-All’s mass texting service. The mass texting service of Text-Em-All allows the fast delivery of personalized, informational mass text messages to contact groups of any size.

Text-Em-All Features 

• MMS messaging: Send multimedia files to your customers using the MMS texting option.
• Flexible inbox: Share your inbox with your team and make it easy for them to collaborate on message threads.
• SMS and voice broadcast: Send both voice and SMS broadcasts simultaneously.
• SMS Personalization: Add personalized properties in your text messages like first name, last name, location etc.
• SMS Surveys: Collect feedback and gain insight from your customers through SMS surveys.
• Text signatures: Create a text message signature and enable it automatically to any text message.This signature will be automatically appended at the end of your message.
• SMS templates: Add previously created text messages to your text broadcast or create new templates for future use.

Text-Em-All Pros

• User-friendly Software
• Flexibility and Unlimited Calls

Text-Em-All Cons

• Typing Delay in Messages
• Confusing Updates
• Exchange Rate Issues 
• Complicated Initial Set up

Text-Em-All Integrations

• Okta
• Greenhouse
• Bullhorn ATS & CRM
• IconCMO
• ChMS
• Avionté

Text-Em-All Pricing

• N/A

Text-Em-All Rating

• Capterra: 4.7/5
• G2: 4.8/5

Text-Em-All Reviews

It does what we need it to do without any problems. Its a hassle-free tool that is reasonably priced.

It’s a very nice platform, very versatile, and no complaints!!!!

Capterra

Podium

What is Podium?

Podium is a mass texting platform that uses text messaging to help local businesses attract more leads, convert leads at a higher rate, and retain more customers. Podium users can send group text messages through its text marketing feature. 

Podium Features 

• Reviews and reputation management: Send review requests via SMS and so that businesses can collect reviews from platforms like Google and Facebook. 
• SMS Surveys: Send out SMS surveys by sending survey forms or links and gather customer feedback effectively. 
• Unified Inbox: Manage all conversations from a unified inbox.
• SMS marketing: Use SMS to communicate with your customers or to send out SMS marketing messages. 
• SMS Marketing: Utilize SMS to run targeted SMS marketing campaigns and follow up with customers with drip campaigns.
• Integrations: Integrate with third-party apps to simplify and automate your business workflow.

Podium Pros

• Ease of Use
• Ease of communication 
• Automation 

Podium Cons

• Setup Delay
• High Cost
• Lacking attributes
• Poor customer service

Podium Integrations

• Mailchimp
• Shopify
• Calendly
• QuickBooks Online
• HubSpot CRM
• Housecall Pro

Podium Pricing

• It starts at $399 Per month

Podium Rating

• Capterra: 4.3/5
• G2: 4.5/5
  

Podium Reviews

“The product is easy to use and the UX is top notch. While I wish there was a few more customizable options from team management it is easy to use even for people who aren’t tech savvy”

We previously used Podium and we switched to a less expensive option. Well, you get what you pay for. Podium is a far better product. Reviews increase, we get paid faster using card readers or text to pay. Excellent customer service!

Capterra

Textedly

What is Textedly?

Textedly is one of the popular apps for group communication, suited for small businesses. Textedly is a good option for growing businesses, with its varied pricing plan. As your business expands, you can move on to higher plans that suit your needs. It is seen as one of the most affordable options for growing businesses. 

Textedly Features 

• Mass texting: Send text messages to thousands of contacts at once and save hours worth of daily time.   
• Text message scheduling: Schedule text messages for a later date to keep your calendar full. 
• Reviews and reputation management: Easily collect customer feedback and manage your online reputation. 
• Text message marketing: Send mass marketing messages to customers and follow up with drip campaigns. 

Textedly Pros

• Ease of use 
• Extensive Features
• User-Friendly

Textedly Cons

• Inadequate customer support
• Hidden Charges
• Delay in sending and receiving messages
• Lacks intuitive user interface design.
• Limited CRM integrations

Textedly Integrations

• Zapier

Textedly Pricing

• It starts at $24.95 per month (Basic)

Textedly Rating

• Capterra: 4.6/5
• G2: 4.6/5
  

Textedly Review

The textedly web text message service is very awesome and it is above my overall expectations.

Good price for messages, but not good service for companies who sending SMS to new monthly, fresh and updated lists of customers.

Capterra

MessageDesk

What is MessageDesk?

MessageDesk is a group text message app ideal for local businesses. MessageDesk serves tradespeople like plumbers, contractors, maid services, and landscapers, as well as professionals like lawyers, attorneys, and CPAs, and nonprofits, churches, and other organizations. Thus mass texting service allows users to unify text conversations, connect teams, reach more people, and broadcast at scale, along with sending broadcast text or group texts to the entire customer list for text message marketing campaigns, special offers, updates, alerts, etc. 

MessageDesk Features 

• Shared SMS inbox: Unify all team communications in one single inbox, making collaboration easier and more efficient. 
• Text enable existing number: Get your existing business number text enabled to enjoy both calling and texting.  
• Third-party integration: Integrate MessageDesk with your existing CRM for easy data access. Never switch context again.
• Broadcast texting: Send broadcast text messages to your customers and personalize each message with interesting properties. 
• Automated texting: Automate customer outreach for effective communication, and send customized SMS notifications and confirmations.   

MessageDesk Pros

• Ease of use 
• User-Friendly

MessageDesk Cons

• High Cost
• Complex Automation
• Difficult Contact Management
• Deletion Difficulties

MessageDesk Integrations

• Zapier
• QuickBooks Online

MessageDesk Pricing

• It starts at $109 per month

MessageDesk Rating

• Capterra: 4.8/5
• G2: 4.7/5
  

MesssageDesk Reviews

The benefits it has is that it separates messages for you.

The only thing I disliked is that I wish it had integration with sales platforms (HubSpot, SalesForce, etc.) for sales related usage in my industry.

Capterra

Textline

What is Textline?

Textline is an app for group chat that is ideal for modern customer support, sales, and logistics teams. This bulk texting app is a platform that teams can use for collaborative work. Textlines’s group texting feature can be used to create groups with either your customers or your employees. Basically, Textline’s group text message app is a many-to-many approach that keeps all recipients and their replies in a single text thread.

Textline Features 

• Group text messaging: Send messages in groups and get replies on the same text thread.
• ‍Mass texting: Send thousands of personalized text messages in a few clicks. 
• SMS templates: Reduce time spent manually typing messages with SMS templates.
• Text message scheduling: Schedule a single text message or mass group text messages to go out at a future time and date.
• Two-way texting: Engage in two-way conversations with customers.
• Automated texting: Set up automated messages based on pre-set keywords.
• Text message surveys: Create personalized SMS surveys and get actionable insights.

Textline Pros

• Ease of use 
• Good integrations
• Ease of communication 

Textline Cons

• Poor customer service
• Limited features
• Errors and delays in sending messages 

Textline Integrations

• HubSpot
• Talkdesk
• Help Scout
• Zendesk Support
• Aircall 

Textline Pricing

• It starts at $59.97 per month (Limited)

Textline Rating

• Capterra: 4.9/5
• G2: 4.5/5
  

Textline Reviews 

I love Textline from both the perspective of a customer who appreciated the actual companies customer service and user of their app in giving my own customers better service.It doesn’t feel native to iOS and some screens did not render well.

Text Request

What is Text Request?

Text Request is an app for group communication built for customer engagement. Text Request is a text blast service designed to scale with its customers, from one person handling a few conversations to thousands of employees sending millions of messages. With Text Request’s mass texting feature, you can send one message to multiple people and no one else can see who else got it. 

Text Request Features 

• Webchat to text: Start conversations right from your website with a live chat widget for texting and collect contact info to follow up once the user leaves the site.
• Landline texting: Get your existing landline number text enabled and enjoy both calling and mass texting from the same number. 
• API and Integrations: Use out-of-the-box integrations offered by Text Request or create your own with their API and webhooks.
• SMS Reviews: Send mass SMS review requests to generate reviews for your services. 
• Signatures: Create custom SMS signatures for each user so your contacts always know who they’re talking to.
• SMS templates: Use available SMS templates instead of crafting messages from scratch.

Text Request Pros

• Ease of use 
• Great customer service!
• Variety of features

Text Request Cons

• Hidden fees and misleading promises
• Limited customization for smaller businesses.
• confusing and redundant onboarding.
• Unstable, typing issues, notification problems.

Text Request Integrations

• HubSpot CRM
• Zapier
• Square Point of Sale
• Pipedrive
• Clio
• Square for Retail

Text Request Pricing

• It starts at $59 per month 

Text Request Rating

• Capterra: 4.6/5
• G2: 4.6/5
  

Text Request Reviews

Ease of use and great customer service! from customer communications to reservations it helps us in all aspects of our communications.

The only thing I feel might be missing, is that it is hard to tell who the text is directed to. Sometimes you have to go way back into the previous texts to figure out who it belongs to.

TextUs

What is TextUs?

TextUs is a mass text messaging platform and an app for group texting built specifically for inside sales, recruiting, and customer service teams. TextUs is mainly used by these businesses: staffing and recruiting, HR, financial services, healthcare, inside sales, SaaS, property management, higher education, and  Non-profit organizations. 

TextUs Features 

• Contact Management: Segment contacts based on data like area code, city, date subscribed, custom fields, and more.
• Mass Texting: Send mass text messages to your customer base.
• Real-Time Chat: Chat with customers in real time with web chat.
• Reporting & Statistics: Get reports about your campaigns and its performances.

TextUs Pros

• Ease of Use
• Device Compatibility

TextUs Cons

• Time-Consuming
• Difficulty Keeping Up with Group Message Members
• Delayed Delivery of texts
• Unintuitive Interface
• Difficulty in Tracking Conversations

TextUs Integrations

• JobDiva
• Salesforce Sales Cloud
• Greenhouse
• HubSpot CRM
• Tracker

TextUs Pricing

• It starts at $300 per month 

TextUs Rating

• Capterra: 4.7/5
• G2: 4.7/5
  

TextUs Reviews

It can be hard to keep up-to-date with the members on a group message and entering in their phone numbers is a hard process.

The ability to tag and group people by industry or customer was awesome and made it easy to message multiple people for generic messages.

Capterra

Avochato

What is Avochato?

Avochato is a group text app for businesses, teams, marketers, and contact centres. Users can segment, import, and broadcast to their contacts to scale team communications with Avochato. It has a dedicated broadcast texting feature, with which you can send one-to-many messages at the click of a button. Industries using Avochato include e-commerce, insurance, home care agencies, realtors, auto dealerships, delivery and logistics companies, and more. 

Avochato Features 

• 2-Way Messaging: Two-way texting feature allows both the sender and recipient to send messages to each other.
• Automated Responses: This feature sends automated responses to a customer based on their queries.
• Customizable Templates: You can access a list of pre-saved templates and customize them
• File Sharing: You can attach files and documents to your text messages.
• Group Messaging: You can send mass text messages to your customer list.

Avochato Pros

• Ease of Use
• Easy Communication
• Easy Setup

Avochato Cons

• Messaging Issues
• Contact Management
• Missing Features
• Notification Issues
• Not User-Friendly

Avochato Integrations

• Slack
• Salesforce Sales Cloud
• Microsoft Teams
• Zapier
• Cognito Forms

Avochato Pricing

• It starts at $19 per month (LITE)

Avochato Rating

• Capterra: 4.7/5
• G2: 4.4/5
  

Avochato Reviews

My customers were very impressed with my quick response times as well. I love that I can text my customers either from the web dashboard, from the mobile friendly dashboard, or from the iPhone app.

Just an awful customer service experience all the way around. I would NEVER recommend such an awful company.

Capterra

Sakari

What is Sakari?

Sakari is a cloud-based SMS marketing platform designed to help sales, marketing, and customer service teams send and receive text messages. Businesses can utilize the platform to create and send bulk messages across multiple contacts to automate marketing campaigns. It also offers rich text messaging functionality, which enables administrators to add maps, media, icons, call-to-action buttons, and more using a centralized dashboard. It lets teams send appointment reminders and review requests.

Features of Sakari 

• SMS Templates: Save yourself the hassle of creating mass messages from scratch, use pre-saved templates instead.  
• SMS personalization: Personalize messages at scale by adding interesting properties.  
• Automated texting: Set up SMS automation to send auto replies to customers when they ask a query.  
• Mass texting: Send text messages to thousands of contacts simultaneously with just a few clicks.  
• Reporting/analytics: Check the performance of your mass texting campaigns by monitoring detailed metrics.  
• Two-way texting: Engage in two-way conversations with customers. 

Sakari Pros 

• The software is easy to use and navigate 
• The platform is cost-effective 
• The customer support team is responsive 

Sakari Cons

• The integration options are limited 
• The templates could be more user-friendly 
• Issues like contact duplication persist 

Sakari Integrations 

• Hubspot 
• ActiveCampaign
• Pipedrive 
• Aircall 
• Slack 
• Intercom  

Sakari Pricing 

Sakari offers a standard plan priced at $25 per month that encompasses 823 segments. If you require more phone numbers or features like call forwarding, you need to pay an additional price. 

Sakari Ratings

Capterra: 4.5/5

G2: 4.5/5

Sakari Reviews 

The reliability was excellent as well–all my campaigns and messages have been delivered flawlessly during the six months that I’ve used it.

Tracking could be a bit more robust when it comes to shortcodes and 800 numbers with integrations.

Capterra

Attentive

What is Attentive?

Attentive is and AI-powered SMS & email platform that helps retail enterprises to e-commerce entrepreneurs engage customers. This mass texting service offers smart tools for you to acquire more customers, build a dynamic audience base, integrate your data, and personalize your communications. This platform serves retail and e-commerce, travel and hospitality, food and beverage, and entertainment industries. 

Attentive Features 

• AI-assisted live agent: Engage with your customers in real-time with an AI assisted live agent, ensure seamless interaction. 
• Two-way texting: Engage in two-way conversations with your customers and answer queries in real time. 
• Mass text messaging: Send text blasts to thousands of contacts at once in just a few clicks. 
• Personalized texting: Send personalized text messages at scale, and choose from a range of properties. 
• Contact segmentation: Segment your contact lists based on demographics, use case and more. 

Attentive Pros 

• The platform is very easy to use and intuitive 
• The customer support is great 
• Sending out mass campaigns is seamless 

Attentive Cons

• The reporting functionality is clunky 
• The integration options are limited 
• The contact segmentation tool is very basic 

Attentive Integrations

• Mailchimp
• Shopify
• FreshDesk
• Zendesk Suite

Attentive Pricing 

Contact support to request a quote.  

Attentive Reviews 

Setting up the campaigns when I was getting started was a bit confusing for the sign up marketing box on the website.

 My overall experience with Attentive is positive. They give us so much support as an agency partner.

Capterra

Omnisend

What is Omnisend ?

Omnisend is a group texting service that automates your marketing across the entire customer journey. It mainly caters to the E-Commerce industry. You can capture and grow subscriber lists with landing pages & popups and engage customers with ready-made email templates & newsletters.

Omnisend Features 

• Automation: Automate customer outreach for effective communication, and send customized SMS notifications and confirmations.  
• SMS marketing: Create targeted contact lists and send out SMS for marketing purposes.  
• Contact segmentation: Segment contacts based on data like area code, city, date subscribed, custom fields, and more. 
• Third-party integrations: Connect with third-party apps and streamline your workflow as you bring all tasks onto one single dashboard.
• Mass texting: Send text messages to thousands of contacts simultaneously with just a few clicks.      

Omnisend Pros 

• The automation features are great 
• The platform is quite easy to navigate 
• It is easy to import contact lists 
• The customer support is responsive 

Omnisend Cons

• The reporting functionality is very basic 
• The email content builder is glitchy 
• The SMS features could be more advanced

Omnisend Integrations 

• WIX
• Shopify
• Shoplaza
• Woo commerce 
• Ecwid 
• WordPress 

Omnisend Pricing 

Omnisend offers two pricing plans: 

• Standard: $16 per month for 500 contacts 
• Pro: $59 per month for 2500 contacts 

If you wish to send messages to more than 2500 contacts, you can get a custom quote.  

Omnisend Ratings

Capterra: 4.7/5

G2: 4.5/5

Omnisend Reviews 

The features that I love the best on Omnisend is that I am able to go through analytics and other critical information about my visitors that help me turn them into customers.

There’s very little to dislike, but one area that could be improved is the pricing structure for smaller businesses. It would be great if there were more flexible pricing options for those just starting out.

Capterra

Why is Emitrr the Best Group Text Messaging Service?

From the table above and the detailed analysis, it is clear that Emitrr is the best group texting app as it retains a fine balance between all the essential categories by scoring the highest in the number of features it offers and the customer service rating and scoring the second highest in the remaining categories of overall rating and ease of use. Here are some elements that make Emitrr the best group messaging app and why it stands out from the rest: 

• With Emitrr, you only pay for the features you use, and hence it is a super affordable option for businesses as they grow. 

• Emitrr’s customer support has garnered stellar reviews, making it the most reliable software out there! 

• The platform is intuitive and easy to use. You can also assign your team members to each of the conversations and make it easy to manage them.

• Some more conversation management tools provided by Emitrr include a notes feature for team members, a translation feature for versatile customer communication, folderizing conversations for easy access, etc. 

• Some group text messaging services offered by a group messaging app like Emitrr that truly take the group texting game up a notch include sequences, automation, metrics, and conversation assignments.

• If your goal is to easily create groups and send them mass texts, you will be able to do it effortlessly with this group texting app. 

Let’s have a look at how each of these features functions in Emitrr. 

Transparent Pricing and Quality Assurance with Emitrr

Emitrr understands the problems of businesses and addresses the problems of hidden charges to make sure that you do not feel cheated. Hence, we ensure that we remain transparent with you and maintain flexible pricing without compromising on quality. We offer the best group messaging app in affordable price with no hidden charges. 

Experience Exceptional Support and Training with Emitrr

Emitrr has robust customer support, which ensures that in case of any issue, we help you out instantly with the solution. Not only this, we also offer empowering training to ensure that you know how to do the initial set-up as well as easily operate it as per your requirements. Our customer support has gotten 5 out of 5 stars on some reputable platforms, such as Capterra. With Emitrr’s group text messaging service say yes to comfort and say bye to hassle.

Optimize Your Outreach with Emitrr’s Comprehensive Sequence Feature and Detailed metrics

With Emitrr’s sequence feature, you can add more than one text message to a campaign. Essentially, you can add ‘n’ number of follow-up steps to the initial message. A contact enrolled in a particular campaign will go through all the pre-established steps of the sequence. That’s not all, you can also see the metrics of the campaign step-wise. The metrics show the following information: the number of delivered messages, failed messages, and responded and not responded messages. All this information is available for the overall campaign and also for each of the steps.

Streamline Your Campaigns with Emitrr’s Advanced Automation 

Automation allows you to run campaigns without human intervention, and Emitrr excels when it comes to automation. At Emitrr, you just need to set up the automation once, and it will keep running. Each time a customer is added to a list specified in the automation, the campaign will begin for that customer. To make the campaign more targeted, you can try setting up auto-responders based on the stage of the campaign each customer is at. Emitrr is indeed the best app for group communication.

Seamless CRM Integration in Emitrr

Integration with your existing CRM or EHR will help sync contacts to Emitrr along with its updated properties. The properties include information about the customer, such as their first name, last name, date of birth, last date of appointment, tags, etc. These properties can then be used as personalization tokens for the messages. This will help give the message a more personal touch. Now send personalized messages through one of the best group texting apps for business.

Optimize Customer Engagement with Mass assignment of conversations

If you ever send department-specific mass text messages to your customer list, it would be incredibly helpful if these conversations get assigned to the team members of that specific department. They will be more equipped to deal with these conversations. With Emitrr, you can do it seamlessly and assign an entire group to a team. 

Group Texting Services FAQs 

Conclusion

A group messaging app is a great tool that can help streamline customer communication for your business. If you are looking to finalise a group texting app for your business, then we suggest going for Emitrr, as it has everything you need for your business. If you want to take your communication game up a notch, then say a big yes to Emitrr. From a variety of features to robust customer support, it is indeed offering the best group texting services out there!!