Nextiva vs Aircall vs Emitrr: Which is the Better VoIP Solution? 

Introduction

Are you a business evaluating VoIP solutions but unsure whether Nextiva or Aircall is the right choice? Both platforms offer unique features, and selecting the best fit depends on your needs. In this blog, we’ll compare Nextiva and Aircall in detail, covering their pricing, capabilities, pros, and cons. Keep reading to make a confident decision!

What is Nextiva?

Nextiva is a cloud-based VoIP provider offering communication and collaboration solutions for businesses of all sizes. It provides voice, video, messaging, and customer relationship tools to streamline communication and enhance productivity. Known for its user-friendly interface and scalability, Nextiva is designed to support remote and hybrid work environments.

What is Aircall?

Aircall is a cloud-based VoIP phone system designed for businesses to streamline communication and customer interactions. It offers features like call routing, IVR, analytics, and CRM integrations to enhance team collaboration and efficiency. With a user-friendly interface and flexible setup, Aircall helps businesses manage inbound and outbound calls seamlessly while ensuring high call quality.

Nextiva vs Aircall: Feature comparison

Let’s dive right in compare the features of Nextiva and Aircall: 

Nextiva Features

• Call Forwarding – Ensures calls are seamlessly redirected to another number or device, minimizing missed calls.
• Call Routing – Directs incoming calls to the right person or department based on predefined rules.
• Call Queuing – Places incoming callers in a queue until an agent is available, improving call management.
• IVR Menu/Call Tree – Interactive Voice Response (IVR) system allows callers to navigate menu options for efficient self-service.
• Call Recording – Records conversations for training, compliance, and quality assurance purposes.
• Call Conferencing – Enables multiple participants to join a single call for collaboration.
• User Extensions – Assigns unique extensions to users, making internal communication easier.
• Voicemail Transcription – Converts voicemails into text for quick review and easy access.
• Two-Way Texting – Allows businesses to send and receive text messages for better customer communication.
• AI Receptionist – Uses AI to handle and route calls, reducing the need for manual call handling.

Aircall Features

• Call Forwarding – Redirect incoming calls to another number, ensuring seamless connectivity even when agents are unavailable.
• Call Routing – Automatically direct calls to the appropriate team or department based on predefined rules, optimizing customer interactions.
• Call Queuing – Manage high call volumes efficiently by placing callers in a queue until an agent is available.
• IVR Menu/Call Tree – Interactive voice response system that helps callers navigate self-service options before reaching an agent, improving efficiency.
• Call Recording – Record calls for quality monitoring, training, and compliance purposes.
• Call Conferencing – Facilitate multi-party calls for team collaboration or customer discussions.
• User Extensions – Assign unique extensions to employees for easy internal communication.
• Multi-location Set Up – Supports businesses with multiple locations, ensuring a seamless communication system across offices.
• Auto Attendants – Automate call handling with pre-recorded messages and menu options to direct calls efficiently.
• Voicemail Transcription – Convert voicemail messages into text, allowing users to quickly read messages instead of listening to them.

Feature Comparision Table

Features	Nextiva	Aircall	Emitrr
Call Forwarding	Yes	Yes	Yes
Call Routing	Yes	Yes	Yes
Call Queuing	Yes	Yes	Yes
Call Queuing Groups	Yes	Yes	Yes
IVR Menu/ Call Tree	Yes	Yes	Yes
Call Recording	Yes	Yes	Yes
Call Conferencing	Yes	Yes	Yes
User Extensions	Yes	Yes	Yes
Business Working Hours Set Up	Yes	Yes	Yes
Multi-location Set Up	Limited	Yes	Yes
Auto Attendants	No	Yes	Yes
AI Receptionist	Yes	Yes	Yes
Missed call to text	No	No	Yes
Two-way texting	Yes	No	Yes
Group Texting	No	No	Yes
Webchat-to-Text	No	No	Yes
Team Chat	No	No	Yes
Facebook Messenger	No	No	Yes
Voicemail Transcription	Yes	Yes	Yes
Auto-responders	No	Yes	Yes
Schedule-based texting	No	No	Yes
Broadcast/Bulk SMS	Limited	No	Yes
Appointment Scheduling	No	No	Yes
Automated Reminders	No	No	Yes
Reviews + Reputation	No	No	Yes
Customer Surveys	No	No	Yes
Digital Forms	No	No	Yes
Customer Recall	No	No	Yes
Birthday wishes	No	No	Yes
24/7 Customer Support	No	No	Yes

Nextiva vs Aircall: Pricing comparison

Nextiva Pricing

Nextiva offers two pricing models: one for small businesses and another for enterprises, each designed to accommodate different communication needs.

• Small Business Plans – Four tiers: Digital, Core, Engage, and Power Suite, starting at $25 per user per month. These plans provide essential VoIP features, scalability, and collaboration tools suitable for growing businesses.
• Enterprise Plans – Three options: Essential, Professional, and Premium, with pricing based on per agent per month, usage-based, or concurrent pricing models, starting at $129 per agent per month. These plans offer advanced call management, integrations, and enhanced support for large organizations.

Aircall Pricing

Aircall keeps its pricing model simple, offering three main plans along with optional add-ons:

• Essentials – Starts at $40 per license 
• Professional – Starts at $70 per license
• Custom – Contact support team
• Add-ons – Aircall AI and Analytics+

Aircall’s pricing is structured for scalability, with essential features in its base plan and advanced functionalities in higher tiers or as add-ons.

Nextiva vs Aircall: Pros and cons

Here is a list of pros and cons for you to consider between Nextiva vs Aircall: 

Nextiva Pros and Cons

Nextiva Pros

• Cloud-Based System – Eliminates the need for traditional phone lines, making it easier to manage communications.
• Designed for Businesses – Built to support professional communication needs across various industries.
• Reliable Performance – Generally provides stable connectivity when network conditions are good.
• Expandable for Growth – Can accommodate businesses as they scale, with options for additional users and features.
• Basic AI Functionalities – Offers automation tools that help streamline call management.

Nextiva Cons

• Unintuitive Interface – The platform is difficult to navigate, making it less user-friendly.
• Multiple Dashboard Logins – Requires too many logins, adding complexity to the user experience.
• Poor Customer Support – Users report slow response times and ineffective issue resolution.
• Difficult Setup – The initial configuration process is not seamless and can be time-consuming.
• Missed Calls & Voicemail Issues – Users have reported losing customer calls, and voicemail transcription is lacking.
• Inefficient Workflow – Teams experience delays due to usability challenges and wasted time on navigation.

Aircall Pros and Cons

Aircall Pros

• Easy Setup & Cloud-Based – Aircall is a cloud-based solution, making it easy to set up and use without requiring complex hardware.
• Good Call Quality – Provides clear and reliable call quality, ensuring smooth communication.
• Call Routing & IVR – Offers call routing and IVR menus to help businesses efficiently manage incoming calls.
• Integrations with Popular Tools – Connects with CRM and helpdesk platforms like HubSpot, Salesforce, and Zendesk.

Aircall Cons

• Limited Integrations – Aircall does not offer as many third-party integrations as some competitors, which may limit workflow automation.
• High Price – The pricing is on the higher side compared to other VoIP solutions, making it less budget-friendly.
• Contract Requirement – Users are required to commit to contracts, which reduces flexibility for businesses looking for month-to-month plans.
• Unethical Billing Practices – Some users have reported billing issues, including unexpected charges and difficulty canceling services.
• Unstable Connection – Frequent connectivity issues can disrupt calls and impact business communication.
• Poor Call Quality – Users have experienced low call clarity, leading to frustration during important conversations.
• Buggy Platform – The software has several bugs that make it unreliable for seamless business operations.
• Difficult to Use – Performing simple tasks can be complicated due to a less intuitive user interface.
• Call Delays – There are frequent lags in calls, causing interruptions in conversations.
• Glitchy Dashboard – The dashboard often malfunctions, making it difficult for users to access important call data.
• Weak Customer Support – Users have reported slow and ineffective customer support, making issue resolution difficult.

When To Use Nextiva

Nextiva is more than just a VoIP phone system—it’s a complete communication suite with advanced features. If your business aligns with the following needs, Nextiva might be the perfect fit:

You Need an All-in-One Communication Platform

Nextiva offers voice, video, team messaging, and CRM tools, making it ideal for businesses that want a single platform for both customer interactions and internal collaboration. This helps streamline workflows and eliminates the need for multiple software solutions.

You Prioritize Reliability and Uptime

With a 99.999% uptime guarantee, Nextiva ensures minimal disruptions, making it a great choice for customer service centers or sales teams that rely on uninterrupted communication. Your business stays connected without worrying about dropped calls or outages.

You Want Built-in Customer Engagement Features

Nextiva includes tools like call pop (which shows customer details before answering) and sentiment analysis, helping businesses provide personalized and efficient support. These features improve customer satisfaction and help agents respond more effectively.

You Manage Multiple Locations or Remote Teams

If your business operates across multiple offices or remote teams, Nextiva’s scalable system and centralized dashboard make it easy to maintain seamless communication. You can manage everything from one place, ensuring consistency across all locations.

You Rely on Data for Business Decisions

Nextiva’s advanced call analytics track call volumes, response times, and team performance, providing valuable insights to optimize sales and customer service. This data helps you make informed decisions to enhance team productivity and customer experience.

When To Use Aircall

Aircall is an easy-to-use phone system that helps businesses manage calls smoothly and stay connected. Whether you run a support team, a sales team, or work remotely, Aircall makes communication simple. Let’s see why Aircall can be the right solution for your business: 

For Customer Support Teams Handling Lots of Calls

If your business receives a high volume of customer calls, Aircall makes it easy to manage them. Features like call routing, voicemail transcription, and queue management help direct calls to the right team members, reducing wait times and improving customer satisfaction.

For Sales Teams That Make Frequent Calls

Sales teams can boost productivity with Aircall’s power dialer and click-to-call features. Since it connects with CRM tools like Salesforce and HubSpot, sales reps can track customer conversations, log calls automatically, and follow up faster. Live call monitoring also helps managers guide their teams in real time.

For Businesses That Use CRM & Helpdesk Tools

Aircall integrates with popular platforms like Zoho, Pipedrive, Zendesk, and Freshdesk. This means your team can manage calls directly within your CRM or helpdesk software, keeping all customer interactions organized and easily accessible.

For Remote & Hybrid Teams Who Need Flexibility

If your team works remotely or in different locations, Aircall’s mobile and desktop apps let them make and receive calls from anywhere. Call forwarding, shared inboxes, and collaboration tools ensure your team stays connected no matter where they are.

For Businesses That Want to Track Performance

Aircall provides detailed call analytics and reports that show how well your team is handling calls. You can track missed calls, agent performance, and response times, making it easier to improve efficiency and customer service.

Emitrr: The better alternative to Nextiva & Aircall

Emitrr Overview

Emitrr is a powerful VoIP phone software designed to streamline business communication with advanced automation and AI capabilities. It offers features like call forwarding, call routing, voicemail-to-text, call recording, and SMS capabilities, ensuring seamless connectivity. With an AI receptionist to handle calls, automate responses, and improve customer engagement, businesses can enhance efficiency and ensure they never miss an important call. Emitrr’s VoIP solution is built for industries like healthcare, home services, and local businesses, providing a reliable, intelligent, and scalable communication system.

Emitrr Features

VoIP Features

• IVR/Call Tree – Allows multi-level IVR setup to route calls based on caller input, forwarding calls to specific numbers, extensions, or another call tree.
• Call Forwarding – Redirect calls to another extension, number, or voicemail when unavailable.
• Call Queue Groups – Routes calls to predefined teams with customizable rules.
• Missed Call Handling – Redirects missed calls to another extension, number, or voicemail.
• User Extensions – Each team member gets a unique user extension number.
• Multi-Location Setup – Manage multiple locations from a single platform.
• During and After-Hours Routing – Route calls differently based on business hours.
• Call Recording – Enable/disable call recording for training or compliance.
• Business Working Hours Setup – Define standard business automate after-hours call handling.

Emitrr AI Receptionist 

• AI-Powered Receptionist – Answers 100% of customer calls, even outside business hours.
• 24/7 Appointment Management – Handles bookings, rescheduling, and confirmations while syncing with CRM/EMR/PMS.
• Intelligent Inquiry Handling – Provides instant AI responses to common customer queries, reducing wait times.
• Automated Customer Outreach – Proactively contacts customers for confirmations, reminders, and follow-ups, reducing no-shows.
• Smart Call Routing – Engages callers in preliminary conversations and routes them to the right department efficiently.

Texting Features

• Bulk/Mass Text Messaging – Send thousands of messages with a 98% open rate, personalize campaigns, and integrate with CRM/EMR/PMS.
• Automated Text Reminders – Schedule appointment reminders via text, email, and voice with options for rescheduling or cancellations.
• Online Appointment Bookings – Enable self-scheduling via website or link with automated confirmations and reminders.
• And more… 

Future AI Capabilities

• AI Outbound Calling – Automates customer outreach.
• Expanded AI Inquiry Handling – Enhances AI’s ability to answer a broader range of queries.
• AI-Powered Voicemail Management – Listens to and responds to voicemails automatically.
• Automated SMS Conversations – Engages customers via AI-powered text responses.
• Increased Customization & Personalization – Businesses can tailor AI responses to their workflows.

Emitrr Pricing

Emitrr offers different pricing plans for different capabilities. For VoIP, there are 2 pricing plans – Standard and Professional. 

Name of the plan	Pricing if paid annually	Pricing if paid monthly
Standard	$20 per user per month	$25 per user per month
Professional	$25 per user per month	$30 per user per month

Key features of Standard Plan: 

• Calling (1000 mins/user)
• HD Voice
• Call Hold Music
• Call Recording (manual)
• Call Queue Groups
• Call Extensions
• Call Routing (During and After Hours)
• Call Transfer
• Call Forwarding
• Number Porting
• Contact Sync
• Set personal working hours
• Mobile App

Key features of Professional Plan: 

Everything in Standard plus

• Call Transcription
• IVR (Interactive Voice Response)  / Call Tree
• Call Recording (automated)
• Missed Call Auto Text
• Call Conference
• Voicemail Transcription
• HIPAA Compliance
• Access Management 

Emitrr Integrations

Emitrr offers 500+ integrations across different industries such as dental, recruiting, real estate, etc. with tools like:

• MailChimp
• Denticon
• AthenaHealth
• Zapier
• Salesforce
• HubSpot
• Facebook
• HouseCall Pro
• Slack 
• And more!

Emitrr reviews

“AWESOME. I would recommend to anyone looking for a messaging platform. Especially love having a text friendly retail number that is the SAME as the number we’ve always had.”

“Great. One of the best communications tools that I have used.”

Source: Capterra

Nextiva vs Aircall Frequently Asked Questions

Conclusion

Nextiva and Aircall both offer strong features like call management, automation, and CRM integration. If you’re looking for an all-in-one communication platform with calls, video, and messaging, Nextiva is a solid choice. On the other hand, Aircall is a better fit for sales and support teams that need simple call automation and texting.

Emitrr goes a step further by using smart automation, AI-driven insights, and seamless CRM integrations to improve customer interactions and streamline business communication. It’s a great option for teams looking to enhance customer engagement and grow effortlessly. Book a demo today!