Is OhMD Worth It? Pricing & Better Alternative Revealed

Introduction to OhMD Pricing

OhMD pricing… is it actually worth it for your practice?
That’s one of the most common questions healthcare teams ask when evaluating patient communication software. While OhMD is known for secure texting and patient engagement, its pricing structure isn’t always straightforward at first glance. OhMD cost can vary based on features, users, and practice needs, which makes it important to understand what you’re really paying for.

In this guide, we’ll break down OhMD pricing, what’s included in different plans, and the factors that influence your final cost. Whether you’re comparing OhMD alternatives or simply trying to budget smarter, this overview will help you make a more confident decision.

OhMD Pricing

OhMD is a widely used patient communication platform that offers both a free app and paid plans. The free version allows healthcare providers to securely message patients, making it useful for basic communication needs. For practices that require more advanced capabilities, OhMD’s paid plans unlock additional features such as automation, expanded messaging tools, and deeper integrations.

Let’s take a closer look at OhMD’s subscription plans and what each tier offers.

1. Communicate – From ~$300 per month

This is the entry paid plan and includes core communication tools for patient outreach:

• Two-way patient SMS and secure texting
• Text-enabled landline and call-to-text functionality
• Broadcast messages and standard automated workflows
• Voicemail transcription, voice/video calling, website chat
• Team messaging and optional digital forms (may cost extra)
• Basic HIPAA compliance and Business Associate Agreement (BAA)

2. Automate – From ~$500 per month

This plan builds on Communicate and adds more automation:

• AI-powered patient call automation (voice and text)
• Smart message routing and customized automated workflows
• EHR integration and premium support
• Early access to new features

If your practice runs on Athenahealth, simplifying patient communication can significantly reduce staff workload and response delays. Watch how you can send and manage patient texts directly without switching between multiple tools:

3. Develop – Custom Pricing

This is tailored for software developers or practices that want to embed OhMD’s HIPAA-compliant SMS into their own applications:

• Low-cost HIPAA-compliant SMS API
• Consent management, tracking, and custom domains
• Attachments, Business Associate Agreement, and other dev tools

Larger organizations (50+ physicians) require contacting sales for a tailored quote.

OhMD Pricing Considerations Before You Decide

• OhMD is largely a texting-first platform, which may limit practices seeking broader communication workflows.
• AI voice chatbot capabilities are available but less comprehensive compared to full virtual front desk solutions.
• The higher starting price point may feel restrictive for smaller practices with lighter usage needs.
• Per-call related costs can make monthly expenses harder to predict, especially for call-heavy practices.
• OhMD is not positioned as a complete front desk replacement, often requiring additional tools.
• Very small practices may find less pricing flexibility at lower volumes.

OhMD Pricing vs Emitrr Pricing: A Comparison

At this point, it should be clear that OhMD may not be the best choice for your needs. So, which patient communication software should you consider instead? One of the most affordable and effective alternatives to OhMD is Emitrr– an all-in-one AI-powered patient communication platform. Let’s examine the pros and cons of OhMD cost and compare its pricing and features with those of Emitrr to help you make an informed decision.

OhMD Pros and Cons

We have already clarified OhMD’s pricing in the above section, so let us now look at its pros and cons: 

Pros of OhMD Pricing

• Offers a free plan: OhMD offers a free app with basic patient communication features, unlike any other patient engagement and communication platform we have come across. But unfortunately, the basic plan does not offer many must-have features and is just not enough.
• Telehealth option: OhMD offers telehealth options like video visits, which help in remote patient consultation. However, it comes with a paid plan.
• Reliable customer service: Numerous user reviews on G2 highlight that OhMD’s customer service team is exceptional, providing support to users at every stage of their experience.
• HIPAA compliant: OhMD is a HIPAA-compliant texting app, so users can keep the privacy of their patients intact while communicating with them. 
• Easy to use: The OhMD app is designed with an intuitive interface, making it extremely easy to navigate for all users.

Cons of OhMD Pricing

• Limited features with both plans: No matter which plans you choose, OhMD lacks in offering extensive features for all its different capabilities, be it for texting, calling, or online reputation management. Even basic texting features, such as group/mass texts, broadcast messaging, templates, automation, etc., are missing.
• Expensive: OhMD’s paid plans start around $250–$300 per month and increase significantly for automation features. For solo practitioners and lean healthcare teams, this pricing can feel disproportionate to the capabilities included, particularly when core workflow automation and broader communication tools require higher-tier upgrades.
• Lack of privacy: OhMD users have mentioned that whenever a patient replies to a text, the entire office can see the conversation. This is a big issue when it comes to maintaining privacy with patient communication.
• No option to assign conversations: OhMD does not offer the option to assign conversations to other members of the team, which can be quite a hassle.
• Inconsistencies in finding patients in the system: Several users have pointed out the difficulties in locating patients within the system. At times, you may need to enter the full name for a successful search, and there are instances where patients do not appear at all.

Emitrr Pricing

Why settle for fewer features for a higher price when you can get access to whatever you may need for improving your patient communication with Emitrr? Emitrr’s pricing is quite affordable compared to OhMD, with base SMS pricing starting at just $45 per month. 

So Emitrr offers three pricing plans for its users: Standard, Pro, and Enterprise. These Emitrr pricing plans also depend on the number of messages you wish to send. Here’s a detailed breakdown of the Emitrr pricing plans: 

Number of message credits	Standard Price with 10 DLC	Pro Price with 10 DLC	Enterprise
500	$45.00	$64.00	Contact Sales for a customized quote.
1000	$64.00	$94.00

Note: 

• You only pay for what you use. This pricing is based on the number of messages that you want to send out per month. You can contact sales if you are a large enterprise and want a personalized quote based on your use case. 
• If you’re a healthcare business, then you need to pay an additional $200 fee that will give you access to all the advanced automations you require. 
• If you require AI capabilities, you can upgrade from the Standard to the Pro plan. 

Key features: 

Here is a glance at the popular features that you can expect with Emitrr: 

• Shared SMS inbox: Share your business sms inbox with your team, assign chats, reply to conversations, add notes, and more. 
• Message scheduling: Emitrr allows users to schedule messages. You can either schedule a single message or multiple messages and change the time as per your preferred time zones, etc. 
• Two-way text messaging: Allow your patients to seamlessly text you back for better engagement with two-way texting.  
• Group chat: Start a group chat and allow group members to reply normally or individually on a group thread. 
• Mass/bulk messaging: Communicate changes in appointment schedules or send any other important notifications to all your patients at once with mass texting.  
• Webchat: Allow website visitors to start a chat with you by adding Emitrr’s webchat widget to your website.  
• SMS marketing: Do SMS marketing for your healthcare practice by using features like drip campaigns, free sms templates, and more. 
• Chrome extension: Don’t worry about switching between tabs simply install Emitrr’s Chrome extension and access all features easily. 
• Voicemail transcription: Get a crisp summary of your voicemails and save time by avoiding listening to the entire call. 
• VoIP: Reduce cost by implementing our VoIP phone system and manage patient calls better with features like call routing, call queuing, call recording, call transfer, etc.  
• Contact management: Manage your contacts easily with easy import and export options, seamless integration with 500+ external tools, etc.  
• AI assistance: Get AI-driven assistance to automate repetitive work with Emitrr’s AI features, like: Auto responses, Message translation, Message tuning, and AI rule engine.

How Emitrr Offers Better Value for Money as Compared to OhMD?

After reading OhMD’s customer reviews, we noticed that its pricing is more on the expensive end, there are issues when it comes to privacy, the features offered are limited, and so on.

So why settle for less when you could choose a better OhMD alternative at a more affordable price? Here’s why we believe Emitrr might be a superior patient communication and engagement tool for your healthcare practice, irrespective of your size:

Affordable & straightforward pricing

Emitrr’s pricing is straightforward, no gimmicks, no manipulation. We offer three SMS pricing options to users: Standard, Pro, and Enterprise. The pricing plans also depend on the number of messages you wish to send. Check out the above section for a detailed breakdown of the Emitrr pricing plans. 

VoIP capability

Emitrr also offers HIPAA-compliant VoIP features along with texting functionality, making it an all-in-one communication channel for your healthcare practice. You can choose VoIP functionality if you want and get access to features like IVR, call transcription, missed call auto text, conference calls, access management, and more. Or you can just stick to texting, no pressure whatsoever. 

AI-driven messaging

While both platforms offer SMS capabilities, Emitrr goes a step further with AI-powered messaging that automates responses, follows up with customers, and manages bulk messaging efficiently. OhMD’s SMS features are more basic, with limited automation.

Watch how Emitrr’s AI agent Sarah makes texting effortless:

All-in-one patient engagement features

Everything that OhMD offers, Emitrr offers too, be it smart online appointment scheduling, automated appointment reminders feature, digital medical forms and surveys, reputation and review management, VoIP, AI integration, etc. The best part is that all this is accessible at a much lower price than OhMD. 

Secure Texting

One of the best features of Emitrr is that it allows you to enable secure texting, which enables a private session between you and the patient so that you can communicate confidential patient details without any worries.

Take a look at this quick video to understand how Emitrr’s secure texting function works:

No hidden charges

Emitrr is committed to transparency and does not impose any hidden fees, including training or setup costs. All expenses are clearly outlined during the onboarding call, so customers know exactly what their monthly costs will be. This clarity helps ensure that your business budget remains unaffected by unexpected charges.

Pay for what you choose

If you’re hesitant to pay for features you don’t use, we’ve got you covered. Simply reach out to Emitrr’s team to create a customized package that includes only the essential features for your business, ensuring you only pay for what you truly need.

Unparalleled customer support

Emitrr holds a strong 4.8/5 rating on Capterra, reflecting consistent customer satisfaction and reliable support. This is an area where many practices report challenges with other platforms. With Emitrr, you’re backed by a dedicated business-hours support team, while chat assistance remains available to quickly address common questions and FAQs. You’ll always have access to timely, effective help whenever issues arise.

Seamless integration with 500+ tools

While OhMD’s basic plan lacks integration options, users have noted that the integration process can be time-consuming and complex. In comparison, Emitrr seamlessly connects with over 500 tools, including AthenaHealth, Dentrix, Denticon, Eaglesoft, etc., ensuring that your patient data syncs effortlessly and your healthcare operations run smoothly without interruption. 

FAQs

Conclusion

In conclusion, OhMD is a costly option that does not justify its limited features. If you’re seeking a free patient communication app with basic texting capabilities, it might be worth considering; otherwise, it’s not the best fit. 

For a more affordable solution that caters to practices of all sizes and specialties, Emitrr offers significantly better value in terms of pricing, features, and customer support, among other advantages. Schedule a free demo call with Emitrr today to make the switch without stretching your budget.