Top 10 SMS Platforms For Banks And Financial Services

Introduction

In today’s fast-paced world, communication is everything, especially in banking and financial services. Customers expect instant updates, secure notifications, and seamless interactions with their banks. And let’s be honest, no one has the time (or patience) to deal with delays or outdated methods. That’s where SMS platforms come in!

Whether it’s sending real-time alerts, confirming transactions, or handling two-factor authentication, SMS has become the go-to communication channel for banks to keep things running smoothly. But with so many options out there, how do you know which platform is right for your business?

In this blog, we will be breaking down the top 10 SMS platforms for banks and financial services. These platforms are designed to make communication simple, secure, and efficient, just what your customers need. Let’s dive in!

How SMS Can Help Banks And Financial Services?

SMS has become a game-changer for banks and financial services, offering a fast, reliable, and customer-friendly way to communicate. Unlike emails that might go unnoticed or phone calls that often feel intrusive, SMS delivers information directly to customers in a way that’s hard to ignore. Here’s how it can help:

Real-Time Updates

Whether it’s a transaction confirmation, payment reminder, or suspicious activity alert, SMS ensures customers are instantly informed. This not only keeps them in the loop but also builds trust.

Two-Factor Authentication (2FA)

Security is a top priority in banking, and SMS plays a critical role in verifying user identities. One-time passwords (OTPs) sent via SMS add an extra layer of protection to sensitive transactions.

Payment Reminders

Missed payments can be costly for both banks and customers. Sending gentle reminders via SMS helps customers stay on top of their bills and reduces the chances of late fees or penalties.

Improved Customer Service

SMS makes it easy for customers to get quick answers to their queries. From balance checks to loan updates, it simplifies communication without the hassle of long phone calls.

Marketing Campaigns

Banks can use SMS to share exclusive offers, new product launches, or even educational tips. With high open rates, SMS ensures these messages get seen.

Streamlined Processes

SMS automation can handle tasks like sending loan status updates, appointment confirmations, or even feedback surveys, saving time for both customers and the bank.

Use Cases For SMS for Banks and Financial Services

SMS messaging has become an indispensable tool for banks and financial services, enabling secure, efficient, and timely communication with customers. Here are some key use cases where SMS can benefit financial institutions:

Customer Account Notifications

SMS is an effective way to notify customers about account activity such as transactions, balance updates, and upcoming payments. These real-time alerts help keep customers informed and enhance security by notifying them of any suspicious activity.

Payment Reminders

Sending SMS reminders for upcoming payments, loan dues, or credit card bills helps reduce late payments and enhances customer satisfaction by keeping clients informed in a non-intrusive manner.

Fraud Alerts and Security Notifications

Banks can send instant SMS alerts to customers in the event of unusual activity or potential fraud, providing a faster response time and increasing the chances of preventing unauthorized transactions.

Appointment Scheduling and Reminders

For customer service, loan consultations, or meetings with financial advisors, SMS can be used for appointment scheduling and reminders, reducing no-shows and ensuring clients stay on top of their commitments.

Two-Way Customer Support

SMS offers a convenient 2-way conversations for customers to get in touch with their bank’s support team, providing a simple and quick communication channel for answering queries, resolving issues, and assisting with banking needs.

Marketing and Promotions

Banks and financial institutions can use SMS for sending personalized offers, promotions, or updates about new products and services. SMS marketing is highly effective because of its high open rates and direct engagement with customers.

Surveys and Feedback Requests

To improve services and customer experience, SMS can be used to send quick surveys and gather customer feedback. Banks can engage with their clients directly and collect valuable insights for improving products and services.

Account Verification and Authentication

SMS is widely used for two-factor authentication (2FA) to enhance account security. Sending one-time passcodes (OTPs) via SMS ensures that only authorized users can access sensitive banking information or complete transactions.

Top 10 SMS Platforms For Banks And Financial Services

1. Emitrr
2. Textline
3. Trumpia
4. Textedly
5. TextMagic
6. SimpleTexting
7. Heymarket
8. SlickText
9. Avochato
10. Text Request

1. Emitrr

Emitrr Overview

Emitrr is a highly rated platform for text messaging and customer communication, making it a go-to choice for businesses looking for powerful and reliable solutions. Emitrr is packed with features like two-way messaging, bulk texting, recurring messages, MMS, and more.

What sets Emitrr apart is its flexible, volume-based pricing, making it suitable for businesses of all sizes—from small startups to large enterprises. The platform integrates seamlessly with over 1,000 tools, including CRM, PMS, and EHR systems, ensuring streamlined workflows and enhanced efficiency.

Fully end-to-end encrypted TCPA compliant, Emitrr prioritizes data security, giving businesses peace of mind while managing customer communications. On top of that, Emitrr is known for its exceptional customer service, delivering a seamless and reliable experience for its users.

If you’re searching for a feature-rich SMS platform that checks all the boxes for banks and financial services, Emitrr is undoubtedly worth exploring.

Emitrr Key Features

• 2-Way Text Messaging: Engage customers with Two-way conversations by allowing replies to your messages.
• AI (Upcoming): Emitrr is adding AI features soon to make customer interactions even smarter.
• Mass/Bulk Texting: Helps in reaching large groups with a single click.
• Group Texting: Facilitate group conversations within the same thread.
• Recurring Texts: Schedule SMS for updates, promotions, or reminders.
• MMS Messaging: Send multimedia files like images and videos.
• Drip Campaigns: Automate personalized message series for your contacts.
• Third-Party Integrations: Seamlessly connect with third-party external tools to streamline workflows.
• Contact Management: Organize, tag, and categorize your contact list efficiently.
• Unified Inbox: Manage conversations from multiple platforms in one single conversation box.
• Personalized Messaging: Send tailored messages for better engagement.
• Automation: Automate replies and scheduled messages.
• Segmentation: Separate customer conversations based on tags or categories.
• Reports and Analytics: Track key metrics like response and resolution times.
• Chat-Based Surveys: Use SMS for customer feedback and reviews.
• Custom Fields and Templates: Create or modify templates to suit your needs.
• Auto-Replies: Respond to FAQs instantly.
• Landline Texting: Enable SMS on your landline number.
• Export Chats: Safely transfer data between platforms.
• Opt-Out Management: Allow customers to opt out of messages easily.
• Link Shorteners: Share links in a concise, professional format.
• Web Chat to SMS: Continue web-based conversations over text.
• Conversation Tagging: Organize threads with tags for quick identification.
• Bilingual Messaging: Communicate in multiple languages.
• VoIP Features: Enjoy advanced VoIP for phone system/ calling options like IVR, call recordings, and analytics.

Emitrr Pros

• Exceptional Customer Support: Frequently earns 5/5 ratings on platforms like Capterra.
• Comprehensive Features: Provides secure messaging, advanced campaign management tools, and more.
• Budget-Friendly Pricing: Offers transparent, pay-as-you-go plans with no hidden fees.

Emitrr Cons

• Ongoing Enhancements: Emitrr continuously introduces new features, with no significant drawbacks reported so far.

Emitrr Pricing

For SMS, Emitrr offers a text-based pricing model that starts at $149 a month. 

Emitrr Integrations

Emitrr offers 500+ integrations across different industries such as dental, recruiting, real estate, etc. with tools like:

• MailChimp
• Denticon
• AthenaHealth
• Zapier
• Salesforce
• HubSpot
• Facebook
• HouseCall Pro
• And more!

Emitrr Reviews And Ratings

Emitrr has a solid 5/5 star rating on Capterra and here’s what customers are saying about it: 

“You have it all integrated into one platform, the signatures, the amount of characters, you can attach files, send photos. You are able to create and send forms. Unlimited amount of things we can use and take advantage of.”

“I LOVE Emitrr. The support you get is wonderful, the app is easy to use and they have been incredibly responsive. As a small business, we needed a messaging platform that wouldn’t break the bank and this meets all our needs (and then some) without making us feel overwhelmed.”

Source: Capterra

Emitrr Support Channels

• Live chat: Chat with Emitrr’s live representatives
• Phone: Call Emitrr at +1 (210) 941-4696
• Email: Send email to Emitrr’s support team at [email protected]
• Knowledge base
• FAQs/forum
• SMS

2. Textline

Textline Overview

Textline is a popular messaging tool designed for businesses, offering features for team collaboration, customer communication, and process automation. Textline caters to industries like customer support, marketing, sales, and logistics. However, its high pricing and lack of advanced automation features make it less appealing for businesses looking for a cost-effective and fully automated solution.

Textline Features

• Group Texting: Easily create groups and send SMS to multiple recipients at once, saving time while reaching a wider audience.
• Two-Way SMS and MMS: Engage in one-on-one conversations with your customers through text or multimedia messages, ensuring personalized communication.
• Text Surveys: Build surveys from scratch or use pre-built customer satisfaction templates to gather actionable insights and improve customer experience.
• SMS Templates: Streamline your messaging process with pre-built templates or create custom ones to save time on drafting repetitive messages.
• Scheduled Messages: Plan ahead by scheduling single or mass texts to be sent at a specific date and time.
• Landline Texting: Text-enable your existing business landline and use it to send and receive SMS seamlessly.

Textline Pros

• Ease of Use: Textline features a clean, modern interface that’s easy to navigate and requires no technical expertise, making it accessible for all users.
• Great Workflow: With features like assigning or claiming text chains, team collaboration, address book integration, and resolving text chains, Textline ensures a smooth and efficient workflow for businesses.
• Reliable Customer Service: Boasting a 5-star rating on Capterra, Textline is praised for its dependable customer support, with many users highlighting its responsiveness and reliability.

Textline Cons

• High Pricing: Textline’s pricing starts at $20 per user for basic features, which can quickly become expensive for businesses with larger teams.
• Delays in Sending SMS: Many users report frequent errors and delays in sending SMS, impacting timely communication with customers.
• Hidden Charges: Additional costs, such as industry fees and extra messaging charges, further increase the overall expense, making Textline less cost-effective for businesses.

Textline Pricing

Textline offers 4 different pricing options:

• Limited: $20 per month / per agent
• Standard: $30 per month / per agent
• Pro: $50 per month / per agent
• Enterprise: Custom pricing 

Textline Integrations

Popular Textline integrations that you can find are: 

• Salesforce
• HubSpot
• Zapier
• Aircall
• Slack
• Talkdesk
• Freshdesk
• Pipedrive
• And more.

Textline Reviews & Ratings

Textline has an overall customer rating of 5/5 on Capterra is 5/5 and 4.5/5 on g2. Here’s what Textline customers are saying:

“The thing that I would say that I dislike the most is when I go to type in a customer’s name, if you type in too many characters or not enough, the name/number may not pop up at all.”

“The updates made are not always user-friendly especially on mobile versions. Limits on what you can input in messages and setting up contact lists for announcements requires some work arounds. The biggest con is the price you pay for users and then text charges above and beyond the basics.”

Source: Capterra

Textline Support Channels

• Email/Help Desk
• Knowledge Base
• Chat

3. Trumpia

Trumpia Overview

Trumpia is a comprehensive SMS marketing platform designed to help businesses automate their communication and engage customers effectively. Known for its powerful features, Trumpia offers tools like multi-channel messaging, advanced automation, contact segmentation, and dynamic targeting to streamline campaigns. It caters to industries such as retail, healthcare, and education, providing solutions for reminders, alerts, promotions, and more. 

While Trumpia is feature-rich, some users find its interface slightly complex, and its pricing may not be ideal for smaller businesses. However, for those looking for a robust platform with advanced automation, Trumpia is a strong contender.

Trumpia Key Features

• Multi-Channel Messaging: Reach customers through SMS, email, and social media for a comprehensive communication strategy.
• Advanced Automation: Automate workflows with triggers, drip campaigns, and scheduled messages to save time and ensure consistency.
• Smart Targeting: Use contact segmentation and dynamic targeting to send personalized messages to specific customer groups.
• Two-Way Messaging: Enable direct communication with customers to handle inquiries, feedback, or support requests.
• Campaign Management: Create, track, and optimize marketing campaigns with detailed analytics and reporting tools.
• Compliance Tools: Ensure adherence to industry regulations like TCPA with built-in compliance features.

Trumpia Pros

• Robust Automation: Trumpia’s advanced automation features help businesses save time with workflows, drip campaigns, and scheduled messages.
• Multi-Channel Communication: Offers messaging through SMS, email, and social media, making it a versatile tool for reaching customers across platforms.
• Dynamic Segmentation: Allows businesses to segment audiences for highly targeted and personalized messaging, improving campaign effectiveness.
• Scalable for Large Campaigns: Ideal for businesses running large-scale campaigns, thanks to its powerful tools and customization options.
• Comprehensive Compliance: Includes built-in compliance features to help businesses adhere to regulations like TCPA, ensuring legal communication practices.

Trumpia Cons

• Complex Interface: Some users find Trumpia’s interface challenging to navigate, leading to a steeper learning curve.
• High Pricing: Trumpia’s pricing can be expensive, especially for small and mid-sized businesses with limited budgets.
• Limited Customer Support: Users have reported delays and inconsistencies in customer support, which can be frustrating during urgent issues.
• Customization Challenges: While feature-rich, certain customization options can feel restrictive or require additional effort to implement effectively.
• Overwhelming Features: The platform’s extensive capabilities might be overwhelming for businesses seeking a straightforward solution for basic SMS campaigns.

Trumpia Pricing

• Starting Price: Around $25 per month for basic features.
• Pricing Based on Volume: Rates increase with higher message volumes and additional features.
• Additional Costs: Extra charges for industry fees, additional messages, and add-ons.
• Free Trial: Available for users to try before committing.
• Not Ideal for Small Budgets: Can be expensive for smaller businesses or those with limited messaging needs.

Trumpia Integrations

• Salesforce
• Zapier
• Google Sheets
• HubSpot
• Mailchimp
• Shopify
• Microsoft Dynamics
• Slack
• Pipedrive
• Constant Contact

Trumpia Reviews & Ratings

While Trumpia has received positive feedback, some users have reported challenges. Trumpia has 4.4/5 rating on G2. But here’s what some customers say about them – 

“Requires too many steps to complete texting campaigns. There are times when I create a text message and would need to copy the message to my clients to approve. It may seem trivial but Trumpia doesn’t let me easily copy the message I created in the program – I would have to re-write (on a word document) what I wrote on Trumpia to send to a client or a member of the marketing team. It’s a pain”

Source – G2 

Trumpia Support Channel

• Phone Support
• Email Support
• Live Chat
• Help Center/Knowledge Base

4. Textedly

Textedly Overview

Textedly is a robust SMS marketing platform that helps businesses engage customers through text messaging. With features like bulk SMS, subscriber list management, and campaign automation, it provides a comprehensive solution for driving customer engagement. Whether you’re promoting special offers, sending reminders, or keeping clients updated, Textedly helps businesses connect with their audience efficiently and effectively. It’s a powerful tool for enhancing customer communication and boosting overall marketing efforts.

Textedly Features

• Mass Texting: Send bulk SMS to your entire contact list with ease, ensuring quick and efficient communication.
• SMS Automation: Set up automated messages for reminders, promotions, and updates to engage customers without manual effort.
• Customizable Keywords: Create unique keywords that trigger automatic replies, enhancing customer interaction and experience.
• Subscriber Management: Easily manage your contact list and track opt-ins and opt-outs for seamless subscription management.
• Analytics and Reporting: Monitor campaign performance and customer engagement with detailed insights to optimize your messaging strategy.

Textedly Pros

• Ease of Use: The platform is user-friendly, allowing businesses to easily create and launch campaigns without requiring technical expertise.
• Affordable Plans: Textedly offers competitive pricing with flexible plans that cater to businesses of all sizes, making it an accessible option for many.

Textedly Cons

• Limited Features in Basic Plans: Some advanced features, such as detailed analytics and segmentation, are only available in higher-tier plans, limiting functionality in the basic plans.
• Customer Support Limitations: Some users have experienced delays or challenges when trying to reach customer support, affecting timely assistance.
• Basic Integrations: Textedly offers fewer third-party software integrations compared to other SMS platforms, limiting its ability to connect with various business tools.
• No MMS Support: The platform does not support multimedia messaging, restricting businesses that want to send images, videos, or rich media content.

Textedly Pricing

Textedly offers a free 14-day trial. Apart from that, there are four Textedly pricing options that you can choose from:

• Basic Plan: $26 per month for 600 messages
• Bronze Plan: $38 per month for 1,200 messages
• Plus Plan: $69 per month for 2,400 messages

Textedly Integrations

Here’s a list of Textedly integrations: 

• Zapier
• Salesforce
• MailChimp
• Zoho
• HubSpot
• Constant Contact
• Zendesk
• And more..

Textedly Reviews & Ratings

Textedly customer rating on Capterra is 4.5/5. Here’s what customers are saying about Textedly:

“No mobile apps nor video tutorials and not event one integration. Compared to others the large, monthly cost did not get you nearly what the competitors would give you.”

“Textedly is super easy to set up and start texting. The team are happy to help with any questions you have to help you get started.”

Source: Capterra

Textedly Support Channels

• 24/7 (live rep) 
• Chat 
• Email/Help desk
• Phone support

5. TextMagic

TextMagic Overview

TextMagic is a well-established SMS platform that businesses use for customer communication, staff coordination, and marketing campaigns. It offers a range of features to streamline messaging, from bulk SMS to appointment reminders. However, while it provides solid tools for communication, it does have some limitations when it comes to integrations and lacks a few advanced SMS functionalities that could benefit businesses looking for more robust automation or customization options. Despite these drawbacks, TextMagic remains a reliable choice for straightforward messaging needs.

TextMagic Features

• Two-Way SMS Chat: Engage in real-time, direct communication with customers through SMS, fostering personalized interactions.
• Toll-Free Texting: Send messages, reminders, and alerts to customers in the U.S. and Canada using toll-free numbers, ensuring reliable communication.
• Email to SMS: Easily convert emails into text messages for efficient delivery, ensuring your communication reaches customers quickly.
• Text Marketing Lists: Organize contacts into specific lists for more targeted and effective SMS campaigns, improving engagement and response rates.

TextMagic Pros

• User-Friendly: TextMagic’s clean and intuitive design makes it easy for users of all skill levels to navigate and create campaigns.
• Support for Long SMS: Unlike many competitors, TextMagic allows messages up to 918 characters, giving businesses the ability to send more detailed communications.
• Customization Options: Offers flexibility in organizing contact lists and optimizing messaging strategies, allowing businesses to tailor their communication approach.

TextMagic Cons

• Missing Key Features: Lacks essential tools like web chat-to-text, group texting, missed call-to-text, and SMS scheduling, limiting functionality for some businesses.
• High Pricing: At $0.04 per message, TextMagic can become expensive quickly, making it a pricier option compared to other alternatives.
• Inconsistent Support: Customer service is not available 24/7, and response times can be slow, affecting timely issue resolution.
• Limited Integrations: The platform only integrates with Zapier, limiting compatibility with other business tools that might be essential for some companies.

TextMagic Pricing

TextMagic offers three pricing options:

• Essential Plan: $24.50 per month for 500 texts
• Professional Plan: $80 per month for 2,000 texts
• Connect Plan: $100 per month for 10,000 texts

TextMagic Integrations

TextMagic integrates with Zapier only. 

TextMagic Reviews & Ratings

TextMagic customer rating on Capterra is 4.6/5. Here’s what customers are saying about TextMagic:

“The prices of the sms compared to other services can be a bit high. Additionally I have had problems to reach all operators, apparently it is a problem with the number portability of this country.”

“I have been considerably impressed with the level of customer service I have received from Textmagic. Lastly, I do have to mention, the new interface is wonderful and appears well thought out.”

Source: Capterra

TextMagic Support Channels

• Phone Support
• Email/Help Desk
• Chat
• FAQs/Forum

6. SimpleTexting

SimpleTexting Overview

SimpleTexting is a cloud-based platform designed to streamline SMS marketing and text messaging for businesses. It offers a range of features, including two-way conversations, bulk SMS campaigns, and message scheduling, making it easy for businesses to engage with customers effectively. With its user-friendly interface, SimpleTexting is a versatile tool that enhances customer communication and helps boost engagement across various industries. Whether you’re running promotions, sending reminders, or simply staying connected with your audience, SimpleTexting makes it easy to manage and execute your messaging campaigns.

SimpleTexting Features

• Two-Way Texting: Engage in direct, real-time conversations with customers, enhancing communication and customer support.
• MMS Messaging: Send multimedia messages, including images, videos, and more, to create richer, more engaging content.
• Bulk SMS Messaging: Reach large groups of people at once, making it easy to send announcements, offers, or updates to multiple recipients.
• Scheduled Messages: Set up messages to be sent at specific times and dates, allowing for timely communication without manual intervention.
• Text-to-Join Keywords: Allow users to text custom keywords to subscribe to updates, making it simple for customers to opt-in and stay informed.

SimpleTexting Pros

• Extensive Features: Offers a wide array of tools, including two-way messaging, MMS, automation, and contact segmentation, making it a robust SMS marketing platform.
• Smooth Integrations: Easily connects with over 1,000 third-party tools such as Zapier, Salesforce, Shopify, and MailChimp, streamlining your workflow.
• User-Friendly: With a simple and intuitive design, the platform is accessible for users of all skill levels, making it easy to create and manage SMS campaigns.

SimpleTexting Cons

• Expensive Pricing: The platform’s plans can be costly, particularly for small businesses with limited budgets.
• Limited International Reach: SimpleTexting primarily supports messaging in the US and Canada, which may not be ideal for businesses with a global customer base.
• Complex Billing: Some users have found the billing and auto-renewal process confusing, which may lead to unexpected charges or difficulties in managing accounts.

SimpleTexting Pricing

SimpleTexting plans range from $39 to $899 per month.

SimpleTexting Integrations

SimpleTexting integrates with 1000+ third-party CRM/EHR/social media apps and tools including, but not limited to:

• MailChimp
• Salesforce
• Slack
• Hubspot
• Instagram
• SimpleTix
• Follow up boss
• Zapier
• Podio
• WordPress
• Pabbly
• Amplifier
• Integrately
• And much more!

SimpleTexting Reviews & Ratings

SimpleTexting has over 200 customer reviews and a rating of 4.7/5 on Capterra. 

“SimpleTexting is a great option if you are looking to reach a larger audience than traditional email. The user interface is clear and straightforward and texts are sent reliably.”

“The app is a bit glitchy, and it does get pretty expensive when you have a decent amount of people on your list since you are charged based on sent messages. Eventually I may be priced out if I keep building.”

Source: Capterra

SimpleTexting Support Channels

Here a list of SimpleTexting customer support channels that you can find:

• Phone
• Chat
• Email
• FAQs
• Knowledge base

7. Heymarket

Heymarket Overview

Heymarket is a business texting platform designed to simplify SMS communication and improve customer interactions. With a range of powerful features, it enables businesses to send messages, manage conversations, and automate workflows seamlessly. The platform integrates easily with popular tools like Salesforce and Zapier, making it convenient for businesses to connect with their existing systems. However, the high cost and occasional technical issues may be drawbacks for some businesses, particularly those with budget constraints or complex technical needs. Despite these challenges, Heymarket remains a solid choice for businesses looking for a feature-rich texting solution.

Heymarket Features

• Opt-In Confirmations: Automatically send SMS confirmations when a customer uses your business’s opt-in keyword, ensuring a seamless opt-in process.
• Mass Alerts: Send important updates, such as changes in business hours, policies, or announcements, to a large number of recipients at once.
• Appointment Reminders: Automate appointment reminders to reduce no-shows and keep customers informed.
• Auto-Reply Texts: Set up automated responses for frequently asked questions, saving time and improving customer experience.
• Survey Requests: Automatically send surveys after deliveries or issue resolutions to gather customer feedback and improve services.

Heymarket Pros

• Easy Communication: Two-way texting, follow-ups, and drip campaigns help make customer interactions smooth and seamless.
• Simple Interface: The platform is intuitive and easy to use, requiring no technical expertise to navigate.
• Automation: With high levels of automation, such as CRM-triggered messages and auto-replies, businesses can boost efficiency and save time.
• Compliance: Heymarket is fully TCPA with SOC 2 Type 2 certification, ensuring secure and compliant communication for businesses in regulated industries.

Heymarket Cons

• High Cost: Plans range from $19 to $59 per user per month, with limited features on the basic plan. Advanced features are only available on higher-tier plans, which may not be affordable for small businesses.
• Limited Support: Basic plans only offer email support, while live chat support is reserved for premium plans, making it harder to get quick assistance on lower-tier plans.
• No Real-Time Delivery Tracking: Heymarket does not provide real-time tracking for sent messages, limiting visibility on message delivery.
• Technical Issues: Some users have reported frequent glitches and downtime, which can affect the platform’s overall reliability.

Heymarket Pricing

Heymarket offers four kinds of pricing plans including:

• Standard Plan: $19 per user per month
• Plus Plan: $39 per user per month
• Pro Plan: $59 per user per month
• Enterprise Plan: Custom pricing (for large-scale businesses or specific needs)

Heymarket Integrations

Here’s a bunch of Heymarket integrations that you can find: 

• Hubspot
• Salesforce
• Shopify
• Zapier
• Aircall
• Clio
• And more.

Heymarket Reviews and Ratings

Heymarket customer rating on Capterra is 4.5/5. Here’s what customers are saying about Heymarket:

“The customer service lacks a bit; it seems they use the same product to communicate/resolve technical issues, and the software is not capable of handling it. Issues get lost and sometimes unanswered.”

“My overall experience has been good because again, they have great customer service.”

Source: Capterra

Heymarket Support Channels

• Chat 
• Email
• Phone support
• Knowledge base
• FAQs  

8. SlickText

SlickText Overview

SlickText is a mobile marketing and business texting service that provides businesses with the tools they need to communicate effectively with their audiences. As a TextUs alternative, it offers many useful texting features, including mass texting, automation, and keyword-based campaigns. While it boasts a range of capabilities, one drawback is its limited in-house integrations, which may pose a challenge for businesses that require extensive third-party tool connections. On the plus side, SlickText offers a free version, allowing businesses to try out the platform before committing to a paid plan. 

SlickText Features

• Mass Texting: Reach multiple subscribers at once with the mass texting feature, making it easy to communicate with large groups.
• Text to Join: Allow people to easily join your SMS list by texting a keyword that you set, simplifying the opt-in process.
• MMS / Picture Messaging: Enhance your messages by including multimedia files such as GIFs, videos, images, and more.
• Text Surveys: Engage subscribers with multi-question surveys sent via SMS, gathering valuable feedback for your business.
• List Segmentation: Segment your subscribers based on various criteria like city, age, area code, and custom fields, enabling more targeted campaigns.
• Detailed Analytics: Access detailed insights into your text marketing campaigns, including key metrics like opt-in stats, click rates, and response data, to refine your strategies.

SlickText Pros

• Handy Engagement Features: SlickText offers several engagement tools, such as text surveys, mobile coupons, text-to-join, and text-to-win contests, to keep your audience engaged and boost interaction.
• Useful Automation Features: Simplify and automate complex SMS marketing tasks using its automation features, saving time and improving efficiency in your campaigns.
• Handy List-Building Tools: The platform provides a range of list-building tools, including opt-in forms, website popups, opt-in links, and QR codes, making it easy to grow and manage your subscriber list.

SlickText Cons

• No Message Rollover Credit: One major drawback is that SlickText does not allow you to carry over leftover message credits to the next month, potentially wasting unused messages.
• Limited Integration: SlickText integrates with only 14 tools, which can be a significant limitation for businesses that rely on a broader range of CRM, PMS, or EHR systems.
• Complex Dashboard Navigation: The dashboard design can be complex and difficult to navigate, making it challenging for users to find what they need quickly.
• Lack of Reporting and Analytics Features: SlickText does not offer comprehensive reporting and analytics features, making it harder to track campaign performance and optimize strategies.

SlickText Pricing

• Starter Plan: $29 per month for 500 texts
• Pro Plan: $79 per month for 1,500 texts
• Advanced Plan: $149 per month for 3,000 texts
• Premier Plan: $299 per month for 7,000 texts
• Max Plan: $499 per month for 15,000 texts
• Ultimate Plan: $799 per month for 25,000 texts
• Enterprise Plan: $1,250 per month for 50,000 texts

SlickText Integrations

SlickText integrates with only 14+ native apps and rest of the integrations it facilitates through Zapier. The list of native integrations offered by SlickText includes:

• Shopify
• HubSpot
• Slack
• Salesforce
• Mailchimp
• Zapier
• GetResponse
• And more.. 

SlickText Reviews & Ratings

SlickText’s overall rating on Capterra is 4.8/5 and on g2 is 4.8/5. See what customers are saying about SlickText:

“We sent a cancellation request over a year ago. They didn’t cancel our account and continued to bill us for 12 months. When we called to cancel for the second time they argued with us and refused to hear our complaint. The employee said (direct quote) “I’m not talking to you about this and there’s no management for you to talk to.”

“When you clone campaigns, the analytics seem to have a glitch in there.”

Source: Capterra

SlickText Support Channels

• Chat
• Email
• Phone
• FAQs
• Knowledge base

9. Avochato

Avochato Overview

Avochato is a popular business texting platform and a strong alternative to TextUs. It serves businesses in various sectors, including marketing, customer service, and sales. The platform offers features like live chat and SMS communication tools that enhance both internal and external communication. Known for its regular updates and excellent customer service, Avochato aims to improve business communication with its robust feature set. 

Avochato Features

• Keywords: Set up automatic replies to frequently asked customer queries using keyword triggers, saving valuable time for your business.
• Broadcasts: Send messages to multiple subscribers at once, with the ability for them to respond privately, ensuring efficient communication.
• Templates: Use pre-built message templates to quickly respond to common inquiries, saving time and increasing efficiency.
• Mobile App: Access and reply to messages on the go with the Avochato mobile app, available for both Android and iOS users.
• Shared Inboxes: Manage messages from various platforms like websites, WhatsApp, and live chat all in one shared inbox, streamlining communication.
• Auto Assignment: Automatically assign conversations to team members based on pre-defined rules, ensuring a smooth workflow.

Avochato Pros

• Great Customer Support: Avochato’s support team is known for being efficient and professional, with users praising their quick and helpful responses.
• Smooth-Functioning App: The Avochato app is intuitive and runs smoothly, providing a seamless experience for users.
• Regular Updates: Avochato frequently upgrades its platform and adds new features, ensuring that users always have access to the latest tools and improvements.

Avochato Cons

• Laggy Software: Users often report frequent crashes and lag, which can significantly impact productivity and the overall user experience.
• Lacks File Attachment Support: Avochato does not support attaching images, files, or MMS messages, which could be a major limitation for businesses needing to send multimedia content to customers.
• High Pricing: Avochato’s standard plan starts at $250 per user per month, making it a more expensive option compared to other texting platforms like TextUs.
• Limited Integrations: Avochato primarily relies on Zapier for integrations, which may create compatibility issues with some existing systems or tools.

Avochato Pricing

Free Trial: Avochato offers a 14-day free trial for businesses to test out the platform.

Pricing Plans:

• Lite: $23 per month per user
• Standard: $42 per month per user + $210 per month platform fee
• Premium: Custom pricing based on business needs

Avochato Integrations

Avochato facilitates most of its integrations through Zapier; so here are a few integrations options that you can find with Avochato: 

• Slack
• Salesforce
• Microsoft Teams
• Zapier

Avochato Reviews & Ratings

Avochato has been rated 4.4/5 on g2 and 4.7/5 on Capterra. See what Avochato customers are saying: 

“When using a smartphone app it doesn’t let you see your contact’s tags and it can be annoying. It doesn’t integrate with CRMs.”

“Software is a bit laggy and glitchy, requiring multiple refreshes. Also iPhone app lacks a lot of essential features.“

Source: Capterra 

Avochato Support Channels

• Email
• 24/7 Live Support
• Phone
• Chat

10. Text Request

Text Request Overview

Text Request is a user-friendly business texting platform that comes with an SMS API, offering features like SMS marketing, appointment scheduling, and review requests. It integrates smoothly with a variety of third-party applications, making it a versatile tool for customer communication, lead generation, and marketing across different industries. Whether you’re looking to engage customers or streamline your communication process, Text Request provides the tools needed to enhance your business’s texting capabilities.

Text Request Features

• SMS Chat: Start conversations directly from your website using a live chat widget, and collect contact details for follow-up after users leave.
• Message Templates: Save frequently used messages to quickly send them again, streamlining communication.
• Signatures: Add personalized signatures to messages, ensuring contacts know who they’re communicating with.
• Message Tags: Tag messages for easy tracking and reporting, making it simpler to manage conversations.
• Landline Texting: Use your current office landline, toll-free numbers, or VoIP with Text Request, allowing for seamless communication across different channels.

Text Request Pros

• Feature-Rich: Text Request offers a variety of tools such as message scheduling, contact management, MMS, SMS, and downloadable reports. These features help banks and financial services effectively communicate with customers and keep track of interactions, improving operational efficiency.
• Great Customer Support: Known for its responsive and helpful customer service, Text Request ensures that financial institutions receive timely assistance whenever needed, minimizing downtime and supporting business continuity.
• Seamless Integrations: Text Request integrates easily with various third-party applications, allowing banks and financial services to connect their messaging system with CRMs, marketing platforms, and other essential tools for a smoother workflow.

Text Request Cons

• Rigid Pricing: Users have expressed frustration with Text Request’s inflexible pricing structure, where businesses must pay for the full subscription even if they don’t utilize all the available features, which can be a challenge for banks and financial services with specific needs.
• Inconsistent Messaging Experience: Some users report issues such as text formatting changes, delayed notifications, and message delivery delays, which can disrupt communication for financial institutions that rely on timely and accurate messaging.
• Buggy Software: The app and software sometimes experience glitches, lagging, or crashing, especially when handling large workloads, potentially affecting productivity and customer interactions in fast-paced environments.
• Limited Integrations: Despite offering integrations, users have encountered difficulties in connecting Text Request with certain tools, limiting its versatility for financial services that rely on a wide range of software solutions.

Text Request Pricing

There are four Text Request pricing options available:

• Basic: $59 per month – Ideal for small businesses or those with minimal messaging needs.
• Starter: $139 per month – A step up with more features, suitable for growing financial institutions.
• Corporate: $279 per month – Tailored for medium to large financial services that require advanced features and higher messaging volumes.
• Enterprise: $549 per month – Designed for large-scale banks and financial services with extensive communication requirements and team needs.

Text Request Integrations

• Clio
• Angi
• HubSpot
• Help Scout
• FranConnect
• Pipedrive
• Mindbody
• Square
• Twilio
• And more..

Text Request Reviews and Ratings

Text Request customer rating on Capterra is 4.6/5. Here’s what customers are saying about Text Request:

“Ease of use and great customer service! from customer communications to reservations it helps us in all aspects of our communications.”

“It glitches sometimes. I hit send on a message and I get an error that says failed to send. I have to hit send again and it will go. This does not happen all the time, but it can be annoying.”

Source: Capterra

Text Request Support Channels

• Phone
• Chat
• Email
• Knowledge Base

Why Emitrr Is The Best SMS Platform For Bank And Financial Services?

Wide Texting Capabilities with Personalization

Emitrr offers a wide variety of texting features that help banks and financial institutions engage effectively with customers. From SMS reminders to personalized updates, you can craft each interaction to make customers feel valued and informed.

AI-Driven Functionality (Upcoming)

Exciting AI-driven features are on the horizon! These will include automation for customer interactions, predictive analytics to make informed decisions, and smarter workflows to boost efficiency. This will empower financial services to manage large volumes of customer queries more effectively.

Convenient Chrome Extension

Emitrr offers a user-friendly Chrome extension that enables easy access and management of SMS communication right from your browser. This helps save time and improves accessibility.

Seamless Collaboration Between Teams and Customers

Emitrr’s platform allows your team to collaborate efficiently, share notes, delegate tasks, and ensure smooth communication within your team while assisting customers.

Clear and Flexible Pricing Models

Emitrr offers transparent, flexible pricing models to cater to businesses of various sizes, making it easier to choose the best plan based on your budget and needs.

Top-Notch Customer Support

Emitrr’s highly responsive support team is ready to assist, ensuring your experience is seamless. Whether it’s a simple query or a complex issue, they are there to help.

Efficient Workflow Integrations

Emitrr integrates effortlessly with your existing systems, whether it’s syncing with CRMs, automating tasks, or ensuring smooth communication across various tools. This is especially useful for financial institutions with multiple platforms in use.

Reliable and Easy-to-Navigate Platform

Emitrr’s user-friendly interface makes it easy to set up and manage SMS campaigns, regardless of your team’s technical expertise.

Growth-Friendly Scalability

As your business grows, Emitrr scales with you. Whether you’re adding more customers or expanding your team, Emitrr can handle it without any performance issues.

Effortless Third-Party Tool Integration

Emitrr offers smooth integrations with a variety of third-party tools, making it simple to connect the systems you rely on for seamless communication.

FAQs

Conclusion

Choosing the right SMS platform is crucial for banks and financial services to ensure secure, efficient, and personalized communication with customers. From transaction alerts to personalized messages and customer support, the platforms listed here provide essential tools to enhance engagement and streamline operations.

Among the top SMS platforms, Emitrr stands out as an excellent choice, offering a comprehensive set of features, easy integrations, and reliable customer support. If you’re looking to elevate your communication strategy and ensure a seamless experience for your customers, Emitrr is the platform you can trust.

Ready to transform your customer communication? Start your journey with Emitrr today and experience the power of effective, secure SMS messaging!