Top 10 Texting Software For Athenahealth SMS Integration

Introduction

Effective communication is essential in the healthcare industry, and SMS integration with Athenahealth can streamline patient interactions, improve engagement, and reduce no-shows. With the right texting software, healthcare providers can automate appointment reminders, send follow-up messages, and ensure seamless patient-provider communication. Choosing the best SMS solution for Athenahealth integration can enhance efficiency, compliance, and overall patient experience.

In this blog, we will explore the top 10 texting software options that integrate with Athenahealth, highlighting their features, pros, cons, pricing, and support options to help you make an informed decision.

About Athenahealth SMS integration

Athenahealth SMS integration enables healthcare providers to automate patient communication through text messaging. By connecting Athenahealth with an SMS platform, medical practices can send appointment reminders, follow-up messages, prescription updates, and billing notifications seamlessly.

Key Features of Athenahealth SMS Integration

• Automated Appointment Reminders – Reduce no-shows by sending scheduled SMS reminders.
• Two-Way Messaging – Allow patients to confirm, reschedule, or cancel appointments via text.
• Patient Engagement – Send follow-up care instructions, prescription alerts, and wellness tips.
• Billing & Payment Reminders – Notify patients about outstanding balances and payment due dates.
• HIPAA Compliance – Ensure secure and compliant communication with patients.

Benefits of Athenahealth SMS Integration

Integrating SMS with Athenahealth enhances patient communication, reduces administrative workload, and improves overall healthcare efficiency. Here are the key benefits of Athenahealth SMS integration:

Reduced No-Shows with Automated Appointment Reminders

Missed appointments can impact both patient care and practice revenue. Automated SMS reminders ensure patients are notified about upcoming visits, reducing no-show rates and optimizing scheduling.

Improved Patient Engagement & Satisfaction

Timely SMS updates help keep patients informed about their appointments, test results, prescription refills, and follow-up care. This enhances the patient experience by providing quick, accessible communication.

Faster Response Times with Two-Way Messaging

Two-way SMS allows patients to confirm, reschedule, or cancel appointments without making a phone call. This reduces front-desk workload and improves response efficiency.

Streamlined Billing & Payment Reminders

Sending automated SMS reminders for outstanding balances or upcoming payments ensures patients stay informed, leading to faster collections and reduced manual follow-ups.

Increased Operational Efficiency

By automating repetitive communication tasks, staff can focus more on patient care rather than manually making calls or sending emails.

HIPAA-Compliant Secure Messaging

With the right SMS provider, messages can be encrypted and sent securely, ensuring patient data privacy and compliance with healthcare regulations.

Seamless Integration with Other Healthcare Tools

Athenahealth SMS integration connects with EHR systems, CRMs, and patient management platforms, ensuring smooth workflows and centralized data management.

Better Patient Retention & Loyalty

Regular engagement through SMS reminders, check-up alerts, and wellness tips keeps patients connected to your practice, improving long-term retention.

How to choose the right phone system for Athenahealth SMS integration?

Choosing the right phone system for Athenahealth integration requires evaluating various factors to ensure seamless communication, compliance, and efficiency. Here are the key aspects to consider:

HIPAA Compliance & Security

Since healthcare providers handle sensitive patient data, HIPAA compliance is a non-negotiable factor. The chosen SMS platform should offer encryption, secure data storage, and role-based access to maintain compliance with healthcare regulations.

Seamless Integration with Athenahealth

An ideal SMS solution should integrate effortlessly with Athenahealth’s EHR system, allowing healthcare providers to sync patient data, automate messaging, and streamline workflows without manual intervention.

Two-Way Messaging & Patient Engagement

Effective communication requires more than just outbound messaging. Two-way messaging enables real-time conversations, allowing patients to confirm appointments, ask questions, and receive timely responses from healthcare staff.

Automation & AI Capabilities

Automation helps reduce administrative workload by enabling features like automated appointment reminders, follow-ups, and AI-driven responses. A robust SMS solution should support trigger-based messaging, drip campaigns, and chatbots to enhance efficiency.

Message Deliverability & Carrier Reliability

High message deliverability ensures that patients receive important notifications without delays. The platform should work with top-tier carriers to minimize failed message deliveries and optimize reach.

Scalability & Pricing Flexibility

Healthcare organizations range from small clinics to large hospital networks. The SMS platform should offer scalable pricing plans to accommodate different business sizes while remaining cost-effective.

Compliance with TCPA & Opt-in/Opt-out Management

In addition to HIPAA compliance, the software should adhere to TCPA (Telephone Consumer Protection Act) regulations. It should provide easy opt-in and opt-out mechanisms for patients to manage their communication preferences.

Bulk Messaging & Personalization

Bulk texting is useful for sending reminders, health tips, or emergency notifications. However, personalization capabilities are equally important to tailor messages to individual patients and improve engagement.

Multi-Channel Support

Some SMS platforms also support omnichannel communication, including voice, email, and chat integrations. If a healthcare provider requires multiple touchpoints, choosing a platform with multi-channel support is beneficial.

Customer Support & Training

Reliable customer support is essential for troubleshooting and optimizing SMS campaigns. A platform with 24/7 support via chat, email, and phone ensures that healthcare providers get timely assistance when needed.

How does the Athenahealth SMS Integration work?

Athenahealth SMS integration allows healthcare providers to automate and streamline patient communication directly from their EHR (Electronic Health Record) system. By integrating SMS capabilities, practices can send real-time appointment reminders, follow-up messages, billing notifications, and more—enhancing patient engagement and reducing no-shows.

Key Features of Athenahealth SMS Integration

• Automated Appointment Reminders
  • It helps you send SMS reminders to patients before their scheduled appointments.
  • This reduces no-shows and improves practice efficiency.
• Two-way Patient Messaging
  • It enables patients to respond to messages, confirm appointments, or ask questions if any.
  • This feature ensures better patient-provider communication without requiring phone calls.
• Secure HIPAA-Compliant Messaging
  • You can ensure that the patient data is protected while maintaining compliance with healthcare regulations.
  • It uses encrypted messaging to safeguard sensitive information.
• Customizable Messaging Workflows
  • It allows practices to personalize messages based on appointment types, specialty, or patient preferences. 
  • With this feature, you can automate your follow-ups for prescription refills, lab results, payments, post-visit care, etc.
• Seamless EHR Integration
  • Data sync with Athenahelath’s patient database helps in sending real-time messages to the patients without manual interventions.
  • It ensures up-to-date patient information is used in all communications. 

Top 10 Texting Software for Athenahealth SMS Integration

1. Emitrr
2. Klara
3. OhMD
4. Luma Health
5. AthenaText
6. Relatient
7. Simple Interact
8. CareMessage
9. Imperium Health Cloud
10.  TigerConnect

A Deeper Look Into The Top 10 Texting Software for AthenaHealth

1. Emitrr

Emitrr is a top-tier texting software that seamlessly integrates with Athenahealth, making it an ideal choice for healthcare providers looking to enhance patient communication. It offers a robust suite of features, including automated appointment reminders, confirmations, two-way texting, bulk messaging, missed call-to-text, and group messaging. Emitrr’s HIPAA-compliant platform ensures secure communication while streamlining patient engagement. With its efficient support channels and user-friendly interface, Emitrr helps healthcare practices reduce no-shows, improve response rates, and deliver a superior patient experience.

Emitrr Key Features

• 2-Way Text Messaging: 2-way texting enables seamless communication by allowing patients to respond to SMS and initiate conversations. This feature improves engagement and helps healthcare providers maintain real-time communication with patients.
• Mass/Bulk Texting: Send appointment reminders, health alerts, or other essential messages to large groups of patients at once, ensuring timely communication and outreach.
• Group Texting: Communicate with multiple recipients within the same thread, allowing group discussions among patients, staff, or caregivers for better coordination.
• Recurring Texts: Schedule automated recurring SMS for appointment confirmations, follow-ups, and health reminders to enhance patient adherence and engagement.
• MMS Messaging: Send multimedia messages, including images, videos, and PDFs, to share important healthcare documents, instructions, or educational materials.
• Drip Campaigns: Automate patient engagement by sending a series of personalized messages over time, such as post-visit care instructions, treatment plans, or health tips.
• Integrations: Seamlessly connect with third-party applications such as Athenahealth, Zapier, HubSpot, MailChimp, Denticon, Salesforce, HouseCall Pro, and more to automate workflows and streamline operations.
• Contact Management: Efficiently manage, tag, and categorize patient contacts to personalize communication and improve response rates.
• Unified Inbox: Access and manage patient conversations across multiple platforms, including SMS, web chat, Facebook, and phone, in one centralized inbox.
• Personalization: Send custom, tailored messages to patients based on their treatment history, preferences, or engagement behavior.
• Automation:  Save time by setting up automated replies, scheduled reminders, and follow-up messages to enhance patient engagement without manual effort.
• Segmented Lists: Categorize patients into specific lists based on their appointment history, demographics, or communication preferences to ensure targeted messaging.
• Reports & Analytics: Monitor SMS performance with key metrics like patient response rates, engagement trends, and conversation history to optimize communication strategies.
• Chat-Based SMS Surveys: Collect patient feedback through SMS surveys, review links, or follow-up questionnaires to improve service quality.
• Custom Fields & Templates: Utilize pre-built SMS templates or create customized ones to send personalized and relevant patient communications.
• Auto-Replies: Ensure quick responses to patient inquiries with automated replies for common questions, improving efficiency and satisfaction.
• Landline Texting: Convert your existing landline number into a text-enabled landline to maintain a professional and recognizable communication channel.
• Export Chats:  Easily transfer patient conversations and chat history across platforms for better record-keeping and compliance.
• Opt-Out Management:  Allow patients to opt out of SMS communications effortlessly while ensuring compliance with healthcare communication regulations.
• Link Shorteners: Share appointment links, review requests, or tracking links in a concise and professional format.
• Web Chat to Text: Enable website visitors to continue their conversations via SMS, ensuring a seamless patient experience.
• Conversation Tagging & Folders: Categorize patient conversations based on appointment type, urgency, or department for easy organization and retrieval.
• Bilingual Messaging: Communicate with patients in multiple languages to enhance accessibility and engagement for diverse patient populations.
• VoIP Calling & IVR: Leverage advanced calling features like IVR, call recordings, voicemail transcription, call transfers, and more for a unified communication experience.
• Reputation Management: Strengthen your online reputation by automating patient surveys, tracking feedback, and sharing review links across platforms like Google, Yelp, and Facebook.

Emitrr’s robust feature set ensures that healthcare providers using Athenahealth can improve patient engagement, reduce no-shows, and streamline communication workflows.

Emitrr Pros

• Best Customer Service: Emitrr offers exceptional customer service and even boasts a solid 5/5 star rating on Capterra for the same.
• Feature-filled product: From secure chat options to drip campaigns and many more, Emitrr comes with a wide range of texting features.
• Customization at a great price: You can get a customized price quote depending on your texting volume.
• 100% transparency, no hidden charges: Emitrr offers complete transparency in pricing and does not surprise you with hidden charges later. 

Emitrr Cons

Emitrr keeps adding new features and there is no major issue with this software. 

Emitrr Pricing

For SMS, Emitrr offers a text-based pricing model that starts at $149 a month.  

Emitrr Support Channels

• Live chat: Chat with Emitrr’s live representatives
• Phone: Call Emitrr at +1 (210) 941-4696
• Email: Send email to Emitrr’s support team at support@emitrr.com
• Knowledge base
• FAQs/forum
• SMS 

Emitrr Reviews & Ratings

Emitrr has a solid 5/5 star rating on Capterra and here’s what customers are saying about it: 

“Easy set up and cancelation and easy to use everyday. Really benefited our practice and clients. Ease of use and features like templates and ability to schedule outgoing messages. We had no issues while using Emitrr; would recommend.”

“First and foremost, the platform’s compliance with HIPAA regulations provides peace of mind. Safeguarding client information is of the utmost importance, and this platform has made it so easy to implement a channel for confidential communication. Customer support is another area where this platform shines. The support team has been responsive and knowledgeable, promptly addressing any inquiries or concerns that arose during implementation and use.”

Source: Capterra

2. Klara

Klara is a healthcare communication platform designed to enhance patient engagement and streamline provider workflows. It offers secure messaging, telemedicine, and appointment scheduling, all within a HIPAA-compliant environment. Klara integrates with athenahealth to facilitate seamless patient communication and optimize operational efficiency.

Klara Key Features

• Secure Messaging: HIPAA-compliant messaging for patient-provider communication.
• Telemedicine: Virtual consultations to provide remote care.
• Automated Appointment Reminders: Reduces no-shows with timely notifications.
• Broadcast Messaging: Send bulk messages to patients.
• EHR Integration: Syncs seamlessly with athenahealth.

Klara Pros

• User-friendly interface.
• Enhances patient engagement through automation.
• Supports various communication channels.

Klara Cons

• Pricing details are not publicly available.
• Limited customization options for messaging.
• Some users report occasional integration issues.
• Learning curve for new users.
• Message delivery delays at times.

Klara Pricing

Pricing available on request

Klara Support Channels

• Email Support: Available for assistance and inquiries.
• Phone Support: Direct line for immediate help.
• Help Center: Online resource with guides and FAQs.

Klara Reviews & Ratings

Klara has an overall rating of 4.6 out of 5 on Capterra. Here’s what there customers have to say about them – 

“Unfortunately the programming has made it much more difficult to use. The program has been down so much more then before. The difficulty created by the programs between myself and my team members and my patients have affected our timely communications and productivity quite a bit causing more resources to be allocated. The responses from the Klara team are timely but the results are pretty poor. Asking for some kind of credit for the inconvenience fell on a NO! I will give them a bit more time to figure their stuff out if it continues to get worse then I will have to go elsewhere.”

“The product is expensive for what you get and doesn’t integrate well with an external EHR. A more comprehensive and easily integrated option would work better for our practice.”

Source: Capterra

3. OhMD

OhMD is a HIPAA-compliant texting platform designed to streamline communication between healthcare providers and patients. It enables secure two-way messaging, appointment reminders, and telehealth services, helping medical practices enhance patient engagement and reduce administrative burdens. OhMD seamlessly integrates with athenahealth, allowing for easy access to patient records and automated workflows. With features like unlimited messaging and team chat, it improves coordination among healthcare teams while ensuring compliance with industry regulations.

OhMD Key Features

• Two-Way Texting: Secure and HIPAA-compliant patient conversations.
• Telehealth Services: Virtual consultations.
• Automated Appointment Reminders: Reduce patient no-shows.
• EHR Integration: Syncs with athenahealth for better data management.
• Broadcast Messaging: Send bulk messages efficiently.

OhMD Pros

• Easy-to-use platform.
• Unlimited messaging available.
• Offers a free basic plan.

OhMD Cons

• Advanced features require a paid subscription.
• Limited customization for automated messages.
• Mobile app limitations.
• Integration challenges with some EHRs.
• Slow customer support response at times.

OhMD Pricing

• Basic Plan: Free.
• Reach Plan: Starts at $250 per month.
  Ohmd

OhMD Support Channels

• Email Support: For non-urgent inquiries.
• Phone Support: Available during business hours.
• Help Center: Access to tutorials and troubleshooting guides.

OhMD Reviews & Ratings

OhMD has an overall rating of 4.5 out of 5 on G2. Here’s what their customers have to say about them – 

“Some users do not like it because it is a separate app. I can’t figure out a way to delete old clients from my records. At times it seems to freeze. I then just sign out and sign back in which fixes it. I was told that I need to upgrade to a newer version, so that may be my problem.”

“I’ve only been using OhMD for about 2 months so I’m not sure what all I can do with it. What I use it for is to communicate with patients about scheduling appointments. I don’t like that I can’t message patients directly, and when they message me back, my entire office can see the conversation. I wish it were more private.”

Source: G2

4. Luma Health

Luma Health is a patient engagement platform that helps healthcare providers streamline communication, improve appointment scheduling, and enhance overall patient experience. Its HIPAA-compliant messaging system enables secure two-way texting, automated appointment reminders, and recall campaigns, reducing no-shows and improving care continuity. Luma Health integrates seamlessly with athenahealth, ensuring real-time access to patient records and automated workflows. With additional features like referral management and telehealth capabilities, it helps practices optimize operations and deliver personalized patient care.

Luma Health Key Features

• Automated Appointment Reminders: Helps reduce missed appointments.
• Two-Way Messaging: Engages patients through real-time conversations.
• Waitlist Management: Fills last-minute cancellations efficiently.
• EHR Integration: Syncs data with athenahealth.
• Broadcast Messaging: Notify patient groups in bulk.

Luma Health Pros

• Reduces administrative workload.
• Improves patient engagement.
• Efficient appointment management.

Luma Health Cons

• Pricing details unavailable publicly.
• Initial setup requires training.
• Customization limitations in messaging.
• Occasional syncing issues with athenahealth.
• Advanced features may require additional costs.

Luma Health Pricing

Specific pricing details for Luma Health are not publicly disclosed. Interested parties should contact Luma Health directly for a personalized quote.

Luma Health Support Channels

• Email Support: For assistance and support queries.
• Phone Support: Offers direct communication for immediate concerns.
• Online Resources: Includes FAQs, guides, and tutorials.

Luma Health Reviews & Ratings

Luma Health has an overall rating of 4.7 out of 5 on Capterra. Here’s what their customers got to say about their experience –

“The constant changes of my account representatives really made it difficult to build relationships. Overtime Luma’s account representatives stopped contacting the practice and as result we had to figure out solutions on our own. Additionally, they changed their payment terms to where if we didn’t pay them upfront then they would drop us as a customer.”

“A more in-depth workflow analysis during implementation would have been helpful, but the small hiccup we ran into was easily resolved. As of March 6, 2021, the filters applied and locked in the Reporting section do not “stick”, so that is a bit annoying.”

Source: Capterra 

5. AthenaText

AthenaText is a HIPAA-compliant messaging solution built specifically for Athenahealth users. It enables seamless communication between healthcare providers, staff, and patients within the Athenahealth network. With real-time messaging capabilities, it enhances collaboration and ensures timely patient care. AthenaText integrates directly into the Athenahealth platform, eliminating the need for third-party tools.

AthenaText Key Features

• HIPAA-compliant messaging
• Real-time provider-to-provider chat
• Secure patient communication
• Direct integration with Athenahealth EHR
• Message read receipts and notifications

AthenaText Pros

• Seamless integration with Athenahealth
• Free for Athenahealth users
• Secure and HIPAA-compliant
• Enhances internal communication among providers

AthenaText Cons

• Limited to Athenahealth users
• No advanced automation for patient outreach
• Lacks multimedia messaging support
• No bulk messaging feature
• Limited customization options

AthenaText Pricing

• Free for Athenahealth users

AthenaText Support Channels

• Phone support
• Email support
• Online knowledge base

AthenaText Reviews & Ratings

AthenaText has an overall rating of 4 out of 5 on GetApp. Here’s what their customers say about them – 

“It works great, easy to access, easy access for customer service and enjoy working on the software and very simple. Scheduling through the software is difficult to operate.”

“Has great features for communicating with other staff and providers. Recently started using the chat feature and it is very helpful. There was no way to utilize the billing and reporting system for what we needed.”

Source: GetApp

6. Relatient

Relatient is a patient engagement platform designed to streamline communication and appointment management for healthcare providers. With automated texting, email, and voice messaging, it helps reduce no-shows and improves patient satisfaction. The platform integrates seamlessly with Athenahealth, providing an efficient solution for reminders, confirmations, and patient outreach.

Relatient Key Features

• Automated appointment reminders
• Two-way patient messaging
• Broadcast messaging for patient outreach
• Mobile check-in and digital registration
• HIPAA-compliant communication

Relatient Pros

• Reduces appointment no-shows
• User-friendly interface
• Integrates with multiple EHRs, including Athenahealth
• Supports multiple communication channels

Relatient Cons

• Expensive for small practices
• No free trial available
• Limited customization for messages
• Some delays in message delivery reported
• No built-in telehealth feature

Relatient Pricing

• Pricing available on request

Relatient Support Channels

• Phone support
• Email support
• Knowledge base

Relatient Reviews & Ratings

Relatient has an overall rating of 4.3 out of 5 on Capterra. Here’s what their customers say about them – 

“Their customer service used to be their saving grace, I’ve had issues, but I would call and get it taken care of. Now I have many open tickets and get no where and can’t call to get any thing solved. It is bad, really bad.”

“Initially Offered the best solutions and reach, Greatly integrated and fitted into our system. Things can be improved, prices could be lowered.”

Source: Capterra

7. Simple Interact

Simple Interact is an automated patient engagement platform that provides SMS-based reminders, feedback collection, and online scheduling. It integrates seamlessly with Athenahealth to streamline front-desk operations and improve patient retention. Designed for clinics and healthcare providers, it helps automate administrative tasks while ensuring compliance.

Simple Interact Key Features

• Automated SMS appointment reminders
• Patient feedback and surveys
• Digital patient intake forms
• Two-way messaging
• Customizable workflows

Simple Interact Pros

• Reduces administrative workload
• Enhances patient experience
• Easy integration with Athenahealth
• HIPAA-compliant and secure

Simple Interact Cons

• No standalone mobile app
• Limited reporting features
• Can be expensive for small practices
• No multimedia messaging support
• No AI-driven chatbot functionality

Simple Interact Pricing

• Custom pricing based on practice size

Simple Interact Support Channels

• Phone support
• Email support
• Online knowledge base

Simple Interact Reviews & Ratings

Simple Interact has an overall rating of 4.8 out of 5 on Capterra. Here’s what their customers got to say about them – 

“We would really like to see a version that is mobile compatible. We receive a lot of feedback from people suggesting they would be more likely to fill out paperwork in advance if they were able to complete it on a smart phone.”

“Sometimes, patients do receive reminders of cancelled appointments , but that is only when cancelled a few days prior.”

Source: Capterra 

8. CareMessage

CareMessage is a non-profit patient engagement platform designed for safety-net organizations and community health centers. It offers SMS-based health education, appointment reminders, and patient outreach programs. With Athenahealth integration, it helps providers engage underserved populations efficiently.

CareMessage Key Features

• Automated appointment reminders
• Health education campaigns via SMS
• Two-way patient communication
• Bulk messaging for community outreach
• Customizable message templates

CareMessage Pros

• Designed for community health centers
• Cost-effective for non-profits
• Easy-to-use messaging platform
• Supports multilingual messaging

CareMessage Cons

• Limited to SMS-based communication
• No email or voice integration
• Lacks advanced analytics
• No video call support
• Customization options are limited

CareMessage Pricing

• Custom pricing for non-profits

CareMessage Support Channels

• Email support
• Knowledge base
• Webinars and training sessions

CareMessage Reviews & Ratings

CareMessage has an overall rating of 5 star rating but have just 5 reviews on Capterra. Here’s what their customers say about them – 

“The implementation required very little IT effort. The system is very self-intuitive; thus, end-user training is very quick. The character limitation for the automatic appointment reminders doesn’t allow us to provide very detailed instructions to patients.”

“What I least dislike is the fact that our EHR doesn’t canceled our appointments automatically. There is a pro and a con to that. Our experience with CareMessage has been a robust learning experience.”

Source: Capterra

9. Imperium Health Cloud

Imperium Health Cloud is a value-based care solution with integrated SMS capabilities for patient engagement. It offers automated messaging for appointment reminders, wellness campaigns, and chronic disease management. With Athenahealth integration, it supports proactive healthcare management.

Imperium Health Cloud Key Features

• Automated patient reminders
• Chronic disease management messaging
• Population health analytics
• HIPAA-compliant messaging
• Two-way patient communication

Imperium Health Cloud Pros

• Focuses on value-based care
• Strong analytics for patient engagement
• Secure and HIPAA-compliant
• Supports patient outreach campaigns

Imperium Health Cloud Cons

• Expensive for small clinics
• No mobile app for patients
• Limited customization for messages
• Requires training for full utilization
• No telehealth integration

Imperium Health Cloud Pricing

• Custom pricing based on organization size

Imperium Health Cloud Support Channels

• Phone support
• Email support
• Online Documentation

Imperium Health Cloud Reviews & Ratings

Imperium Health Cloud has an overall rating of 3.8 out of 5 on Capterra. Here’s what their customers say about them – 

“Not a great software to work with. They have good features but the software gets stuck a lot. Their customer support is average. Reminders and messages don’t go out well.”

Source: Capterra

10. TigerConnect

TigerConnect is a secure healthcare communication platform that enables real-time messaging for providers, staff, and patients. It enhances clinical workflows with secure texting, voice, and video calls. With Athenahealth integration, it ensures secure and efficient communication within healthcare organizations.

TigerConnect Key Features

• HIPAA-compliant messaging
• Secure voice and video calls
• Automated alerts and notifications
• Group messaging for care teams
• Real-time status updates

TigerConnect Pros

• Advanced communication features
• Secure and HIPAA-compliant
• Supports voice and video communication
• Enhances care team collaboration

TigerConnect Cons

• Higher cost compared to basic SMS tools
• Steep learning curve
• No direct patient portal integration
• Limited automation for patient outreach
• Requires internet connectivity for functionality

TigerConnect Pricing

• Starts at $10/user/month

TigerConnect Support Channels

• Phone support
• Email support
• Online help center

TigerConnect Reviews & Ratings

TigerConnect has an overall rating of 4.7 out of 5 on Capterra. Here’s what their customers say about them – 

“Sending messages is simple and clean. There is nothing mind blowing about the product. The integration with other facilities is difficult to maneuver. Tech support is not very friendly or helpful.”

“I can securely send information in the health care industry without worrying about HIPPA but I find it combersome. I find it cumbersome, it doesn’t flow well with my work, I don’t get notifications well. the only thing I like is that I don’t have to worry about HIPPA”

Source: Capterra 

Why Emitrr Is The Best Texting Software For Athenahealth Integration?

Emitrr is the ideal texting software for Athenahealth integration, offering seamless communication solutions for healthcare providers. By integrating effortlessly with Athenahealth, Emitrr helps clinics, hospitals, and medical professionals streamline patient communication, reduce administrative workload, and improve engagement. Its automation capabilities, compliance standards, and affordability make it the top choice for healthcare organizations.

Seamless Athenahealth Integration

Emitrr ensures smooth integration with Athenahealth, allowing healthcare providers to sync patient data, automate appointment reminders, and streamline workflows without any manual effort. This integration enhances operational efficiency and ensures timely communication with patients.

Two-way Messaging for Improved Patient Engagement

Unlike many SMS platforms that focus solely on outbound messaging, Emitrr enables two-way conversations. This allows healthcare providers to communicate with patients in real time, answering queries, confirming appointments, and ensuring a better patient experience.

Automation & AI-Powered Messaging

Emitrr leverages automation and AI-driven responses to optimize communication. Providers can set up auto-replies, drip campaigns, and trigger-based messaging to handle patient interactions efficiently. This reduces administrative burden and enhances patient outreach.

HIPAA-Compliant & Secure Messaging

Emitrr adheres to strict compliance standards, including HIPAA, TCPA, and SoC2, ensuring patient data is protected. With end-to-end encryption and secure message delivery, healthcare providers can confidently communicate with patients without risk of data breaches.

Cost-Effective & Scalable Solution

Emitrr offers flexible pricing models that cater to healthcare organizations of all sizes. Whether it’s a small practice or a large hospital network, Emitrr scales with your messaging needs, providing value without unnecessary costs.

24/7 Dedicated Customer Support

Emitrr provides round-the-clock customer support through live chat, email, and phone. Healthcare providers can rely on expert assistance to resolve issues, optimize SMS campaigns, and maximize the benefits of Athenahealth integration.

Getting started with Emitrr – Athenahealth SMS Integration

• Create Accounts – Sign up or log in to Emitrr and Athenahealth.
• Connect Emitrr to Athenahealth – Use API integration to link Emitrr with Athenahealth.
• Set Up SMS Workflows – Configure appointment reminders, follow-ups, and billing alerts to automate patient communication.
• Customize Messaging – Personalize SMS templates with patient names, appointment details, and confirmation options.
• Test & Activate – Send test messages, verify delivery, and enable automation for real-time patient communication.

FAQs

Conclusion

Choosing the right texting software for Athenahealth integration is crucial for improving patient engagement, reducing no-shows, and streamlining communication. While multiple options are available, Emitrr stands out with its seamless integration, automation capabilities, HIPAA-compliant messaging, and cost-effective pricing. With its two-way messaging, AI-driven automation, and 24/7 dedicated support, Emitrr empowers healthcare providers to optimize their workflows and deliver an enhanced patient experience.If you’re looking for the best SMS solution for Athenahealth, book a demo with Emitrr today and see how it can transform your communication strategy!