Best Texting Software for the Dental Office To Know

Overview Of Texting Service for Dental Office

Texting has become a mandatory communication channel and is also considered adequate. Considering the dental offices, patients are more likely to respond to the text instead of answering phone calls. 

Texting leads to almost 90% open rates as they can be read easily and responded to when needed, unlike phone calls. The best texting software for a dental office is a jack of all trades. It allows sending appointment confirmation, reminders, booked visits, following up post-procedure, invoices, and billings, all in real-time. 

Not only does it improve patient efficiency, but it also helps to offload the staff workload in the dental offices. The innovative texting software can do wonders whether you are a solo practitioner or have multi-location dental practices. 

Multiple texting software options are available in the market, and this article allows you to choose the best one for your dental office.

Let’s dig in!

Features To Look For In Dental Office Texting Software

1. Two-Way Messaging

Patients want to have conversations, not announcements. Two-way texting enables your team to have real-time text conversations with patients. It is excellent for answering short questions, confirming appointments, sharing post-op care instructions, or rescheduling without a call. 

It eliminates phone tag and allows your team to manage several conversations simultaneously.

It improves responsiveness, enhances patient experience, and saves time for front-desk staff.

2. Automated Appointment Reminders

No-shows are expensive. Good text software must enable you to send automated reminders on a schedule in advance of visits by days or hours. They must be integrated into your practice management system and include patient-level information such as appointment time, provider name, and location.

Automation saves you from no-shows, fills your schedule, and releases staff from having to make reminder calls.

3. Group Messaging

Need to notify a group of patients about a schedule change, emergency closure, or a special offer? Group texting makes it easy to send a bulk message to selected contacts without manually texting each one. Advanced platforms also allow message personalisation using dynamic fields like patient name or appointment time.

It saves time and ensures consistent communication across your patient base in urgent or promotional situations.

4. HIPAA-Compliant Messaging

Privacy is not negotiable in healthcare. The software should facilitate secure, encrypted messaging that safeguards patient health information. Demand vendors who sign a Business Associate Agreement (BAA) and are open to handling data privacy and security.

Non-compliant texting (e.g., iMessage, regular SMS) can leave your practice vulnerable to data breaches and expensive HIPAA fines.

5. Integration with Practice Management Software (PMS)

Seamless  Practice management software (PMS) integration, i.e., Dentrix, Eaglesoft, or Open Denta, is a must. This keeps patient information, appointment calendars, and communications in sync automatically. It also facilitates such workflows as sending reminders based on appointment types or follow-ups post-certain procedures.

It prevents redundant data input, minimizes errors, and keeps messages timely and relevant.

6. Templates and Scheduling

Time-saving SMS templates allow you to speedily send repetitive communications such as check-in directives, payment notices, or post-op care reminders. With the addition of message scheduling, your staff can schedule communications—even night or weekend messages can be delivered on schedule.

It increases productivity, maintains uniformity, and enables practices to communicate ahead without adding workload.

7. Dashboard and Analytics

A centralized dashboard provides you with a clear picture of your texting performance. You should be able to monitor sent messages, view delivery and read status, track patient responses, and spot trends over time. Some platforms even provide performance reports and insight into patient satisfaction.

Analytics enable you to optimize your communication strategy, spot engagement gaps, and enhance patient retention.

Security & Compliance Requirements For Dental Office Texting App

Dental offices are legally and ethically obligated to abide by HIPAA (Health Insurance Portability and Accountability Act) regulations when communicating with patients. Whatever texting platform you employ in your practice should be designed with robust security measures to protect Protected Health Information (PHI) and ensure patient confidentiality. 

For this, consider the following:

1. Encrypted Messaging

HIPAA requires that all messages sent with PHI be encrypted in transit (while being transmitted) and at rest (stored on servers). This means the information is rendered unreadable even if unauthorized individuals intercept or receive a message.

Without encryption, sensitive information like appointment times or treatment discussions can become exposed in a data breach, resulting in legal liability and loss of patient trust.

2. Audit Trails

A compliant platform must maintain extensive audit logs that track every interaction—who a message was sent to or by, when, and if read or replied to. These aid in internal accountability and are priceless in the event of an audit or legal issue.

Audit trails promote transparency, ensure HIPAA compliance, and help resolve disputes or confirm consent.

3. User Authentication

The system should have role-based access controls and secure login procedures (e.g., two-factor authentication) to enable only authorized personnel to send or receive patient messages. Admin users, front desk, and clinical staff should be given different levels of access based on their role.

Unapproved access to PHI, even within your office, can lead to HIPAA violations and penalties.

4. Consent Management

Patients should provide documented, expressed consent to text messages before getting any. Provisions should be made on the site to obtain and retain such consent, either in writing or through direct interaction. Patients should have the option of opting out whenever they wish to.

Message transmission without explicit approval can also come under HIPAA and TCPA regulations, attracting penalties and legal action.

5. Business Associate Agreement (BAA)

Your text messaging software business is a Business Associate under HIPAA, which deals with PHI on your behalf. Before using their product, they must sign a Business Associate Agreement outlining their obligation to protect that information.

Integrations Required For Dental Office Texting Platform

For a dental office, choosing a texting platform isn’t just about sending messages—it’s about how well that platform integrates with your existing systems, especially your Practice Management Software (PMS). 

Seamless integration ensures your texting software syncs with appointment scheduling, patient records, billing systems, and clinical workflows. Without integration, you’re left with double data entry, mismatched schedules, and communication gaps.

Here’s why integration with the following major dental platforms is essential:

Integration	Integration Benefits	Key Use Cases
Dentrix	Pulls real-time patient data (appointments, contact info, history).	Accurate reminders, follow-ups, and personalized messages without manual updates.
Eaglesoft	Syncs with schedules, notes, and profiles.	Sends messages based on appointment types or clinical events (e.g., post-op, hygiene recalls).
Open Dental	Leverages open-source flexibility for trigger-based messaging.	Sends birthday wishes, recall reminders, and overdue nudges using real-time data.
Curve Dental	Cloud-compatible messaging synced with scheduling and patient data.	Supports consistent, mobile-access communication across locations.
Carestream Dental	Connects to imaging, charting, and scheduling tools.	Sends messages aligned with clinical actions (e.g., after X-rays or cleanings).
Denticon (Planet DDS)	Centralized messaging across multi-location practices.	Tailor texts per location while managing communication from one platform.
Carestream (All Versions)	Works with PracticeWorks, OrthoTrac, and WinOMS.	Enables specialty-specific messages like ortho or surgical reminders.
Practice-Web	Real-time automation for small practices.	Sends appointment confirmations, billing alerts, and recall campaigns affordably.

Top Texting Services For Dental Offices

We have listed the top texting dental software to easily compare and choose the best one for your dental clinic. Let’s get into each platform and understand the features and pricing. 

1. Emitrr
2. Flex Dental
3. YAPI
4. RevenueWell
5. PracticeMojo
6. RingRx
7. Ooma Office Pro
8. Curve Dental
9. Open Dental
10. Klara

1. Emitrr

Emitrr is one of the comprehensive communication platforms customised for hotels and is revolutionizing how guest communication is handled. It is a single platform where multiple features, such as calls, texts, and emails, are managed under one roof. 

With Emitrr, your hotel staff can effortlessly manage everything, including guest inquiries, booking operations, and confirmation, all under a unified interface.

Key Features of Emitrr

• Call recording : Record and store calls for monitoring quality, training, or compliance.
• HD call quality: Enjoy crystal-clear communication with high-definition audio for seamless customer interactions.
• Advanced call encryption: Protect customer data with secure and encrypted calls.
• Mobile access: Take calls anywhere by integrating Emitter with your mobile devices.
• Voicemail transcripts: Save time by reading voicemail summaries rather than listening to full messages.
• Conference calling: Easily host calls with multiple participants to collaborate efficiently.
• Call forwarding: Automatically route calls from your old business number to your Voip device.
• Analytics dashboard: Monitor performance with detailed insights on metrics such as missed calls and handle time.
• AI-driven features: Benefit from AI-powered tools that enhance your cloud phone system’s capabilities.
• Call queues: Let callers know their position in the queue with real-time updates and estimated wait times.
• Toll-free numbers: Provide a free and easy way for customers to reach you with toll-free calling options.
• Auto attendant: Streamline call routing with an automated system that directs callers to the appropriate department or person.
• User and extension management: Easily add, remove, or update users and their extensions as needed.

Pros of Emitrr

• Integration with 1,000+ CRMS: Effortlessly connects with popular CRM platforms for a seamless workflow.
• Unified Communication System: Combines calls, texts, and emails for streamlined management.
• Multi-Location Management: Ideal for hotel chains, allowing centralised communication across all properties.
• Essential Call Features: Call routing, forwarding, transfers, and more ensure efficient communication.
• Advanced Voice Capabilities: Voice calls, caller ID, voicemails, and customisable on-hold music enhance guest interactions.
• Interactive Voice Response (IVR): Provides automated, professional responses to direct guests to the proper departments.
• Auto-Attendants: Handles calls with ease, ensuring guests are never left waiting.
• Call Encryption: Adheres to TCPA guidelines for secure and compliant communication.
• Exceptional Customer Support: A dedicated team is ready to assist whenever needed.
• Time-Saving Automation: Automates repetitive tasks, boosting staff efficiency and productivity.

Cons of Emitrr

• Some features are still under development and will be rolled out soon.

Emitrr Integration

Emitrr offers 500+ integrations across different industries, such as dental, recruiting, real estate, etc., with tools like:

• MailChimp
• Denticon
• Zapier
• Salesforce
• HubSpot
• Facebook
• HouseCall Pro
• And more!

Emitrr Customer Support Channels

• Live chat: Chat with Emitrr’s live representatives
• Phone: Call Emitrr at +1 (210) 941-4696
• Email: Send email to Emitrr’s support team at [email protected]
• Knowledge base
• FAQS/forum
• SMS

Emitrr Pricing

• Emitrr offers a text-based pricing model for SMS starting at $149 monthly. 

Reviews and Ratings of Emitrr

Ratings:

G2: 4.7/5 

Capterra: 4.8 /5

Reviews: 

Emitrr has been an excellent tool for our business. It has vastly improved our marketing efforts and is super easy to use/user-friendly. The customer service is unmatched – anything I ask for help with is acknowledged quickly and usually resolved within a day or less. They are also quick to implement new ideas from clients. I don’t have one negative thing to say about Emitrr.

User-friendly layout and design that helps. Especially with our business model, which uses multiple numbers. Customer support has always been valuable and responsive. We use this daily and use all the features it offers. It was easy to implement and was a seamless integration into our system.

Emitrr isn’t just a Voip system; it’s a robust communication partner that empowers hotels to deliver exceptional service while simplifying daily operations. If you’re looking for a solution that elevates guest communication to the next level, Emitrr is your answer.

2. Flex Dental

FlexDental is one of the comprehensive communication platforms for dental practices, as it helps to simplify the communication and interaction with patients. It is user-friendly and has various features that should be considered.

Key Features of Flex Dental

• Customisable Treatment Planning: Increase case acceptance with stylish treatment plans, flexible payment solutions, and automated Open Dental integration.
• Innovative Web Forms: Implement dynamic, mobile-responsive forms that change in response to patient answers, making intake and consent more efficient.
• Two-Way Text Messaging: Keep patients informed with open communication using full SMS functionality, including incoming picture messages, all cleanly managed.
• Automated Patient Communications: Send personalized appointment confirmations, recall reminders, and birthday greetings, automatically updating your practice management system.
• Phone Integrations: Integrate with VOIP providers such as Mango Voice and RingCentral to access patient information on calls and auto-follow up.

Pros of Flex Dental

• Deep integration ensures all Flex actions are automatically updated in Open Denta.l
• Sleek design that’s easy for staff to learn and enhances patient experience.
• Browser-based platform that adapts to various practice needs and devices.

Cons of Flex Dental

• Currently supports only Open Dental and Practice-Web systems
• No other integration other than scheduling apps

Flex Dental Integration

• Mango
• FlexSchedule
• FlexPlay 
• Open Dental
• Practice-Web

Flex Dental Customer Support Channels

• Phone
• Email
• Live Chat
• Help Center

Flex Dental Pricing

• Essentials Package: $299/month 
• Growth Bundle: $399/month
• Ultimate Bundle: $599/month

3. YAPI

YAPI is a dental communication platform focused more on automating administrative tasks. It integrates with various features like online scheduling, filling out digital forms, and an in-office messaging system. 

Key Features of YAPI

• Online Scheduling: Allow patients to book appointments online with real-time availability, reducing phone calls and no-shows.
• Digital Forms: Replace paper forms with customisable, mobile-friendly digital forms that integrate seamlessly with your practice management software.
• Appointment Reminders: Automate appointment confirmations and reminders via text and email to minimise cancellations.

Pros of YAPI

• Works with popular dental practice management systems like Dentrix, Eaglesoft, and Open Dental.
• Intuitive design that simplifies training and daily use.Customizable 
• Tailor features to match your practice’s specific needs and preferences.

Cons of YAPI

• Some features may require additional setup or integration depending on your existing systems.

YAPI Integration

• Dentrix
• Eaglesoft
• Open Dental
• Mango Voice
• RingCentral

YAPI Customer Support Channels

• Phone 
• Email
• Live Chat
• Help Centre

YAPI Pricing

On an annual contract, pricing starts at $99 per user per month.

4. RevenueWell

RevenueWell is considered to be an all-in-one dental marketing and patient communication platform. It focuses on simplifying the office workflows, driving better patient engagement, and eventually, growth in the dental offices. 

Key Features of RevenueWell

• Online Scheduling: Allow patients to book appointments online with real-time availability, reducing phone calls and no-shows.
• Digital Forms: Replace paper forms with customizable, mobile-friendly digital forms that integrate seamlessly with your practice management software.
• Appointment Reminders: Automate appointment confirmations and reminders via text, email, and phone calls to minimize cancellations.
• Two-Way Text Messaging: Maintain open communication with patients through real-time SMS capabilities, all managed from a centralized interface.
• Patient Portal: Provide patients with a secure portal to access their information, make payments, and communicate with your office.

Pros of RevenueWell

• Works with major dental practice management systems like Dentrix, Eaglesoft, and Open Dental.
• Intuitive design that simplifies staff training and daily use.
• Tailor features to match your practice’s specific needs and preferences.

Cons of RevenueWell

• Some users have reported that certain features may require additional setup or integration, depending on existing systems.

RevenueWell Integration

• Dentrix
• Eaglesoft
• Open Dental
• Mango Voice
• RingCentral

RevenueWell Customer Support Channels

• Phone
• Email
• Live Chat
• Help Center

RevenueWell Pricing

• Starter: $189/month
• Contact them for professional and premium plans

5. PracticeMojo

PracticeMojo solely focuses on reducing patients’ no-shows and, overall, helps boost practice efficiency. There is no back-and-forth while communicating with patients. It always helps in two-way interactions, so everything is systematically operated.

Key Features of PracticeMojo

• Automated Appointment Reminders: Send reminders via phone calls, text messages, emails, and postcards.
• Two-Way Text Messaging: Engage in real-time conversations with patients, allowing for quick responses to inquiries and confirmations.
• Online Appointment Booking: Allow patients to schedule online at their convenience, reducing administrative workload.
• Patient Recall System: Automatically identify and reach out to patients due for check-ups or treatments, helping to maintain consistent patient flow.
• Customizable Marketing Campaigns: Utilize a library of ready-to-go marketing materials to promote services and special offers.

Pros of PracticeMojo

• Intuitive design that simplifies staff training and daily use.
• Tailor features to match your practice’s specific needs and preferences.
• A Dedicated customer service team is available to assist with implementation and ongoing use.

Cons of PracticeMojo

• Some advanced features may require additional setup or integration depending on existing systems.

PracticeMojo Integration

• Dentrix
• Eaglesoft
• Open Dental
• Mango Voice

PracticeMojo Customer Support Channels

• Phone
• Email
• Live Chat
• Help Center

PracticeMojo Pricing

• Solo: $189/month
• Partnered: $255/month
• Managed: $505/month

6. RingRx

RingRx is healthcare-first communication, not an ordinary texting platform. It comprises various integrations and a customised VOIP system for modern healthcare providers. It can customise the solutions for all practitioners that help with patient care. It boosts the operational efficiency in the healthcare offices.

Key Features of RingRx

• HIPAA-Compliant Communications: Ensures all voice, text, video, and fax communications meet strict HIPAA standards, safeguarding patient information.
• Integrated VoIP System: Combines phone, text, video, and fax into a single, cloud-based platform accessible via desk phones, mobile apps, or web interfaces.
• Customizable Call Routing: Allows practices to set up personalized call flows, ensuring patients reach the right provider or department efficiently.
• OnCall Management: Streamlines after-hours communication by directing urgent calls to the appropriate on-call provider, reducing response times.

Pros of RingRx

• Built specifically for healthcare providers, ensuring all features align with clinical workflows and compliance requirements.
• Caters to solo practitioners, group practices, and large healthcare organizations, adapting to varying communication needs.

Cons of RingRx

• The video conferencing feature is currently in beta, which may limit its functionality compared to established platforms.

RingRx Integration

• Multiple EHRs
• Offers API capabilities

RingRx Customer Support Channels

• Phone
• Email
• Live Chat
• Knowledge Base

RingRx Pricing

• Lite: $15/month
• Grow: $19/month
• Clinic: $25/month

7. Ooma Office Pro

Ooma is a highly adaptable VoIP solution for small to mid-sized businesses, including dental offices. It provides extensive communication tools that seamlessly integrate with current workflows, improving patient interaction and operational efficiency.

Key Features of Ooma

• Virtual Receptionist: Automatically routes calls so patients are immediately directed to the correct department.
• Mobile App: Enables employees to handle calls, voicemails, and messages remotely, staying productive outside the office.
• Call Recording: Allows quality assurance and training with recording calls for playback.Ooma Support

Pros of Ooma

• Charges competitive prices without long-term commitments, so all practice sizes can afford it.
• Supports small clinics and larger medical centers with scalable communication needs.
• Offers 24/7 customer support to solve any issues instantly.

Cons of Ooma

• Some advanced functionalities may require higher-tier plans.
• While domestic calls are unlimited, international calls may incur additional charges.

Ooma Integration

• Salesforce
• NexHealth

Ooma Customer Support Channels

• Phone
• Emai
• Live Chat
• Knowledge Base

Ooma Pricing

• Ooma office: $19.95/month
• Ooma Office Pro: $24.95/month
• Ooma Office Pro Plus: $29.95/month

8. Curve Dental

Curve Dental is a cloud-based dental practice management software. It is well-designed to streamline the operations for dental practices of every size. It is an all-in-one solution that integrates easily with the scheduling, billing, charting, and overall patient engagement tools.

Key Features of Curve Dental

• Cloud-Based Platform: Access patient records, schedules, and billing information from anywhere, eliminating the need for on-premises servers.
• Intelligent Scheduling: Efficient appointment management with features like drag-and-drop scheduling and automated reminders.
• Integrated Billing: Streamlined insurance and patient billing processes to accelerate revenue cycles.
• Patient Engagement Tools: Features like Curve GRO® facilitate better patient communication through automated reminders and two-way texting. 

Pros of Curve Dental

• Designed with simplicity in mind, making it easy for staff to learn and use effectively.
• Suitable for solo practitioners to multi-location practices, adapting to various operational needs.
• Tools like online scheduling and digital forms improve patient convenience and satisfaction.

Cons of Curve Dental

• May lack certain functionalities required by specialized practices, such as orthodontics or oral surgery.
• Some users report limitations in customizing reports and templates to fit specific practice needs.

Curve Dental Integration

• GoTo Connect
• Birdeye
• Bola AI
• Other Integrations

Curve Dental Customer Support Channels

• Phone
• Email
• Live Chat
• Knowledge Base

Curve Dental Pricing

• Contact them for more details

9. Open Dental

Open Dental is an open-source dental practice management software. It provides dental doctors with flexibility and control. It is specially developed for dentist-to-dentist operations and consists of various tools to manage multiple dental practices efficiently.

Key Features of Open Dental

• Open-Source Flexibility: Allows practices to customize and adapt the software to their specific needs.
• Comprehensive Practice Management: Includes modules for scheduling, billing, charting, imaging, and treatment planning.
• eServices Suite: Offers tools like eReminders, eConfirmations, integrated texting, secure email, and a patient portal to enhance patient communication

Pros of Open Dental

• Cost-Effective: Offers competitive pricing with various features included in the base package.
  
• Customizable: The open-source nature allows extensive customization to fit unique practice workflows.

Cons of Open Dental

• New users may require time to familiarize themselves with the software’s extensive features.
• While cloud options are available, some users report occasional performance issues.

Open Dental Integration

• Dexis
• Carestream
• DoseSpot
• NewCrop

Open Dental Customer Support Channels

• Phone 
• Email
• LiveChat

Open Dental Pricing

• Server-based: $179/month 
• Cloud-based: $340/month

10. Klara

Klara is a HIPAA-compliant patient communication platform that helps patients interact with each other through a centralised messaging tool. It automates the workflows, which helps reduce the volume of phone calls, never missing out on any calls from patients or for patients. Klara offers an app-free experience that allows patients to engage with their providers through texts or web chat easily.

Key Features of Klara

• Secure Messaging: Patients receive SMS notifications containing links to encrypted messages on Klara’s platform, ensuring HIPAA compliance.
• Call-to-Text Functionality: Redirects incoming calls to text conversations, minimizing hold times and phone tag.
• Voicemail Transcription: Converts voicemails into text, allowing staff to read and respond to messages quickly.

Pros of Klara

• No app or password required for patients, simplifying access to care.
• Consolidates all patient interactions into a single thread, enhancing organization and efficiency.
• Automates routine tasks like appointment reminders and follow-ups, freeing up staff time. 

Cons of Klara

• Specific pricing details are not publicly disclosed and require contacting Klara for a quote.
• While SMS notifications are used, sensitive information is accessed through secure links, which may require additional patient steps.

Klara Integration

• Athenahealth
• AdvancedMD
• Greenway Health
• NextGen Healthcare
• ModMed
• Veradigm
• Meditab

Klara Customer Support Channels

• Email 
• LiveChat
• Knowledge Base

Klara Pricing

• Klara offers customized pricing based on the specific needs of a practice.

Why Emitrr Is The Best Dental Office Texting Software

Emitrr is the premier dental office texting platform, comprehensive and HIPAA-compliant. It helps streamline patient communication, and dentists can easily automate routine tasks. 

Let’s understand why Emitrr stands out among its competitors and is considered the best choice for dental practices.

Two-way texting

Enables instantaneous, safe communication between dental clinics and patients, improving interactions and satisfaction.

Automated Reminders and Confirmations

Helps send automated reminders and visit confirmations to patients in real time. This way, the patient remains updated with the surety of knowing their appointments.

Online Scheduling through text

Enables patients to schedule appointments directly using text messages, making scheduling obsolete and easy.

Review Management

Automates the collection and response to patient reviews, facilitating establishing and maintaining a robust online reputation.

Landline Texting

Allows existing office landline numbers for texting, creating a smooth communication path without altering contact details.

Integrations with multiple EHRs

Smooth integration with various EHR platforms like Dentrix, Eaglesoft, Open Dental, and more.

Secure File Sharing

Images, documents, or other multimedia can be easily and securely shared with tenants without worrying about privacy and security. 

Frequently Asked Questions

Conclusion

Handling the dental office can be daunting enough, while handling patients and communicating with them. With multiple dental software programs available in the market, you might get confused and not know which software to choose and use. 

Choosing the software that offers secure two-way messaging, automation, PMS integration, HIPAA compliance, and overall intelligent analytics is essential. This is where Emitrr stands out amongst all competitors. It’s time to explore Emitrr and get in touch with them as it works behind the scenes to make every interaction count.