Introduction
As a business owner, you need to have the right tools at your disposal to ensure great team collaboration, improve revenues, boost customer acquisition and retention, and enhance overall business growth. A business texting platform is a great way to achieve all these goals, and TextUs is one such software in a sea of platforms that are ruling 2024.
TextUs is a business text messaging platform that offers customer communication and engagement through solutions such as two-way texting, text message campaigns, text message automation, landline texting, and more. It is built specifically for recruiting, sales, and customer service teams, catering to 10+ industries.
However, a lot of TextUs users have been facing issues with the platform. While some users are looking for more diverse features, others are craving end-to-end customer support. Are you facing challenges with TextUs too? This is your go-to guide to selecting the best TextUs competitor that helps you fulfill all your business goals. Compare 10 alternatives based on features, pricing, support, and reviews.
Go grab your coffee and a notepad, and get ready to take in some insights!
Top 10 TextUs Competitors
- Emitrr
- SimpleTexting
- Textellent
- Textedly
- EZ Texting
- Attentive
- SlickText
- TextRequest
- Messente
- HeyMarket
Emitrr
Emitrr is a complete customer communication and engagement platform and a great TextUs competitor that caters to businesses of all sizes and types. This business texting platform empowers businesses to streamline their communication with a range of intuitive features at an affordable price. With Emitrr’s advanced capabilities, you can improve customer acquisition, retention, and recall; and also boost your online reputation.
Features of Emitrr
- Two-way text messaging for better communication and engagement
- HIPAA-compliant texting to ensure secure sharing of PHI
- Schedule text messages and set up drip campaigns
- Assign conversations to team members and leave notes to set a context
- Use pre-saved SMS Templates to save time composing messages
- Send group texts, mass texts, and text blasts
- Set up text message marketing campaigns and track metrics
- Integrate with 1000+ CRMs and EMRs to streamline workflows
- Text enable landline number and also get 10DLC support
- Send text messages securely to ensure privacy
- Set up autoresponders based on pre-defined keywords
Pros of Emitrr
- Intuitive platform, easy to use
- Ample texting functionalities
- Ideal for all types of businesses
- No binding contracts or setup fees
- Excellent customer support
Cons of Emitrr
- More features are yet to be launched
Emitrr Pricing
Starts at $30 per month (You pay for what you use!)
Emitrr Support Channels
- Phone
- Live rep
- Chat support
- FAQs
- Knowledge base
SimpleTexting
SimpleTexting is a popular TextUs replacement that typically caters to marketing agencies and medium-sized businesses. It offers rich texting capabilities, especially in the areas of text message marketing.
Features of SimpleTexting
- Send two-way text messages to answer queries and book appointments
- Schedule text messages for a later date
- Assign conversations to team members
- Integrate with CRMs to streamline workflows
- Use SMS templates to send mass texts
- Text-enable landline number to converse with customers
- Set up drip campaigns and track metrics
- Set up autoresponders
- Get 10DLC support
Pros of SimpleTexting
- Intuitive interface
Cons of SimpleTexting
- Relatively expensive product
- Issues with automation
- Poor customer support
SimpleTexting Pricing
Starts at $29 per month for 500 messages
SimpleTexting Support Channels
- Knowledge Base
- Chat
- Phone
- FAQs
Textellent
Textellent is a business texting software that caters to small, medium, and enterprise businesses, along with agencies and franchises across 8 industries. This is a good TextUs alternative that offers features that make communications more streamlined.
Features of Textellent
- Send automated campaigns to customers
- Allow customers to schedule their own appointments
- Integrate with your CRM to streamline workflows
- Set up text message marketing campaigns
- Send mass text alerts and notifications
- Use autoresponders to improve response times
Pros of Textellent
- Easy to setup and use
- Ability to personalize messages
Cons of Textellent
- Inconsistent customer support
- Limited integrations
Textellent Pricing
Starts at $29 per user per month
Textellent Support Channels
- 24/7 (Live rep)
- Chat
- Phone Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
Textedly
Textedly is another popular TextUs alternative for businesses catering to professional services and non-profits. This software offers features pertaining to text message marketing in particular.
Features of Textedly
- Set up autoresponders to improve response times
- Assign conversations to team members
- Schedule text messages for later
- Set up drip campaigns to follow up with customers
- Set up SMS marketing campaigns
- Use SMS templates to send group texts and mass texts
Pros of Textedly
- User-friendly interface
- Ample features
Cons of Textedly
- Limited integration options
- Poor customer service
Textedly Pricing
Starts at $24 per month (based on the number of messages)
Textedly Support Channels
- 24/7 (Live rep)
- Chat
- Phone Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
EZ Texting
EZ Texting is a good TextUs replacement if you want to cater to customers in Canada as well. This platform offers diverse texting capabilities and serves small to medium-sized businesses and franchises.
Features of EZ Texting
- Two-way text messaging to answer queries and book appointments
- Set up autoresponders to improve response times
- Text-enable landline number to converse with customers
- Schedule text messages for a later date
- Use templates to send group texts and mass texts
- Set up drip campaigns and track metrics
- Integrate with CRMs to streamline workflows
- Get 10DLC support
Pros of EZ Texting
- Easy to use
- Flexibility pertaining to sending SMS marketing campaigns
Cons of EZ Texting
- Misleading pricing
- Issues with integrations
EZ Texting Pricing
Starts at $25 per month (Based on the number of contacts)
EZ Texting Support Channels
- Knowledge base
- FAQs
- Chat
- Phone
Attentive
Attentive is an emerging Textus alternative that caters to industry innovators. This platform offers capabilities to nurture leads, streamline workflows, and improve overall communication and engagement.
Features of Attentive
- Segment audiences to create personalized messages
- Set up drip campaigns for easy follow-ups
- Send two-way text messages to converse with clients
- Reports to analyze the performance of SMS campaigns
- Integrate with your CRM to streamline workflows
Pros of Attentive
- Easy to setup
- User-friendly interface
Cons of Attentive
- Limited integration options
- Limited features
Attentive Pricing
$300 per month
Attentive Support Channels
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
SlickText
SlickText is a popular TextUs competitor offering SMS marketing capabilities for better customer communication and engagement. SlickText works best for small to large businesses and marketing agencies.
Features of SlickText
- Text-enable landline number to converse with customers
- Get 10DLC support
- Use templates to send group texts and mass texts
- Set up drip campaigns and track metrics
- Two-way text messaging to answer queries and book appointments
- Integrate with CRMs to streamline workflows
- Set up autoresponders to improve response times
- Schedule text messages for a later date
Pros of SlickText
- Easy to use
- Good customer support
Cons of SlickText
- Expensive product
- Binding contract
SlickText Pricing
Starts at $29 per month (based on the number of messages)
SlickText Support Channels
- Knowledge base
- FAQs
- Chat
- Phone
Text Request
TextRequest is a good TextUs alternative that is used by businesses for customer engagement through plug-and-play messaging solutions.
Features of Text Request
- Get 10DLC support
- Use templates to send mass texts
- Set up drip campaigns and track metrics
- Integrate with CRMs to streamline workflows
- Schedule text messages for a later date
- Two-way text messaging to answer queries and book appointments
- Set up autoresponders
- Text-enable landline number to converse with customers
Pros of Text Request
- Easy to use
- Good customer service
Cons of Text Request
- Inconsistencies with message delivery
- No group texting
Text Request Pricing
Starts at $59 per month (based on the number of messages)
Text Request Support Channels
- Phone
- Live rep
- Chat support
- FAQs
- Knowledge base
Messente
Messente is another great TextUs alternative that caters to highly regulated and high-volume industries and is available in 197 countries. It offers texting capabilities that help improve overall engagement, response times, and workflows.
Features of Messente
- Schedule text messages for later
- Use SMS templates to send personalized messages
- Track the performance of your marketing campaigns
- Integrate seamlessly with your CRM
- Send messages at scale
Pros of Messente
- Easy to use and setup
- Responsive support team
Cons of Messente
- Relatively expensive
- Limited features
Messente Pricing
Based on per SMS sent
Messente Support Channels
- Knowledge Base
- Chat
- Email/Help Desk
- Phone Support
- FAQs/Forum
- 24/7 (Live rep)
HeyMarket
HeyMarket is a platform similar to TextUs built specifically for businesses with 100+ employees and integrates with leading enterprise applications. It offers a host of texting features to ensure seamless customer communication and engagement.
Features of HeyMarket
- Two-way text messaging to answer queries and book appointments
- Use templates to send mass texts
- Text-enable landline number to converse with customers
- Assign conversations to team members
- Set up drip campaigns and track metrics
- Set up autoresponders
- Integrate with CRMs to streamline workflows
- Schedule text messages for a later date
- Get 10DLC support
Pros of HeyMarket
- Easy to use
- Great for customers with a large client base
Cons of HeyMarket
- Limited support
- Relatively expensive
HeyMarket Pricing
Starts at $59 per month
HeyMarket Support Channels
- Chat
Why Should You Look For A TextUs Alternative?
Limited features
The TextUs software offers limited capabilities such as two-way texting, SMS campaigns, and text message automation. It also integrates with a few softwares. However, this is a limited catalog that most users are not satisfied with.
On top of that, users who wish to send mass texts are concerned with the character limit of 140 characters, which is too less for them. Also, there is no functionality that allows users to organize their conversations, which makes them lose track of their incoming messages. The limited features are one of the main reasons why people are looking for TextUs competitors.
Buggy software
Another reason making users switch to better TextUs competitors is that the software is glitchy. One main reason reported by users is the issues with message delivery. While in some cases the messages are delivered late, in other cases, messages are aren’t delivered at all!
Relatively expensive
The TextUp app charges $50-$300 per month from its users, and people are switching to TextUs alternatives as there are better products available in the market that charge quite less comparatively. Businesses that are starting out with their journey cannot afford to spend so much on a text messaging software.
Poor customer support
Customer support is another key feature that TextUs lacks. This software offers email, chat, and knowledge base as the only support channels, which makes it difficult for users to reach out to the support team if they run into issues.
Key things to consider while looking for a TextUs replacement:
Before you make a decision, make sure you prepare a checklist of the things that your ideal TextUs alternative must have. Here’s some information to make your job easier:
- While looking for a TextUs alternative, make sure that your ideal software offers all the important features that you need.
- Before picking your ideal TextUs alternative, make sure to check the reviews of the software that you’re considering. You can check out popular review sites such as Capterra, Software Advice, and G2 to understand what customers have to say about the software.
- Support is a major factor that can make or break your decision to choose a TextUs alternative. Make sure that the software you choose offers live rep or round-the-clock support. This will ensure that you can reach out to the customer service team whenever you encounter problems.
- Always compare the pricing plans of the software that you are considering as your TextUs competitor. Also ensure that there are no hidden charges, setup fees or binding contracts involved.
Why Is Emitrr The Best TextUs Competitor?
After doing a comprehensive analysis of all the TextUs competitors out there, it is evident that Emitrr stands out. Here’s how Emitrr is a clear winner:
- In contrast to all TextUs alternatives listed above, Emitrr offers all the features that you need to make communications more seamless. Whether you’re conversing with your customers or team members, you can rely on the rich features that this platform encompasses.
- Not only does Emitrr support 1000+ integrations, but also gives you the option to organize conversations into folders to ensure that no chat is left unattended. Also, message delivery is never a problem with Emitrr.
- At Emitrr, you pay for what you use. The pricing plans are quite flexible and are designed as per your usage needs. There are no setup fees, hidden costs, or binding contracts.
- Customer support is one key area that Emitrr takes pride in. The software is rated 5/5 stars for its highly responsive customer service.
- The software is fairly easy to use; there is no learning curve involved.
How To Switch From TextUs To Emitrr?
Making a transition from TextUs to Emitrr is a cakewalk. Sign up with Emitrr, and the customer support team will take care of the rest.
- Our team will migrate all your data, including your contacts and your automation settings
- Your existing number will be ported and made ready for texting
- All your existing integrations will be activated, to ensure smooth workflows
- Your team will receive complete training with respect to using the software, without any extra cost
- If you come across any issues or have any questions, you can reach out to the customer support team
Conclusion
Having garnered a comprehensive understanding of the top TextUs competitors out there, we bet you would have shortlisted some platforms. Our advice: Do not settle for less!
Did Emitrr’s offerings pique your interest? Book a demo to find out how Emitrr fits your use case!
Leave a Reply