16 Best SimpleTexting Alternatives For Your Business 

Introduction to SimpleTexting Alternatives

Are you a SimpleTexting user facing issues like failed SMS delivery or simply don’t find SimpleTexting’s high SMS pricing worth the money? If yes, then it’s time for you to consider switching to a better SimpleTexting alternative like Emitrr that ensures timely delivery of SMS to your customers without burning a hole in your pocket.

Let us also compare SimpleTexting with Emitrr and some other well-known SMS and business communication software to see which software would be the best suited for you.

But before we deep dive and compare these 16 best alternatives of SimpleTexting, let us first see a quick overview of what SimpleTexting is like:

What is SimpleTexting? 

SimpleTexting is a cloud-based SMS marketing and text messaging platform that allows users to engage in two-way conversations, send out bulk SMS, schedule messages, and much more! The platform allows users to send and receive SMS using their 10-digit phone number, a local number, toll-free number or even a 6-digit shortcode. Whether you are in sales, HR, marketing, or any other business, SimpleTexting can be used by all. 

SimpleTexting Features

Here is a list of SimpleTexting features for you to check:

• Two-way texting: Allows you to do one-on-one conversations with users directly from the platform.
• MMS messaging: Allows you to send multimedia messages that include images, videos, etc. 
• Bulk SMS messaging: Lets you send messages to a large number of people at once. 
• Scheduled messages: Plan in advance and send out messages to your customers on a predetermined time and date.
• Text-to-Join keywords: Come up with a custom keyword that users can text to a number to subscribe to messages.
• Integrations: Use this to connect with third-party apps and automate your workflow.
• Autoresponders: Send out replies automatically based on specific triggers or keywords.
• Subscriber list segmentation: Organize your contact list and segment them on the basis of demographics, behavior, age, etc.
• Analytics and reporting: Get detailed analysis of how well your SMS campaigns are performing.
• Customizable sign-up forms: Create customizable sign-up forms to get SMS subscribers from your social media, website, etc.
• Link shortening and tracking: Shorten links to include in your SMS message and track how they are performing.
• Text-to-vote campaigns: Engage your customers with an interactive text-to-vote campaign.
• SMS Polls and Surveys: Gather surveys and conduct polls to collect valuable customer feedback using SimpleTexting.
• Compliance management: Utilize tools and get guidance to ensure compliance with SMS marketing laws in your country, such as TCPA. 
• Self-cleaning list: Let Simpletexting detect and remove dead numbers, so that you do not waste your precious SMS credits.
• AI assistant: Use Simpletexting’s AI assistant to write SMS for you. 
• Rollover credits: Keep the unused SMS credits until the end of the following month. 
• Recurring texts: Choose a date and time, save your SMS, and send out recurring text messages to your customers.
• Drip campaigns: Send out your first SMS and then set follow up SMS to get the best out of your SMS campaigns. 
• Simpletexting API: Use Simpletexting API to programmatically set up autoresponders, create campaigns, add SMS to your communication strategy, & more without writing a single line of code. 

Apart from these major features, SimpleTexting also offers features like internal notes, team notifications, conversation filters, saved replies, segments, multi-number support, etc. 

SimpleTexting Pros & Cons

SimpleTexting Pros

• A comprehensive suite of features: As we saw above, SimpleTexting offers a wide range of features, including two-way messaging, drip campaigns, automation, MMS, segmentation, and more. 
• Seamless integrations: SimpleTexting integrates with over 1000 third-party apps and tools, including Zapier, MailChimp, Salesforce, Shopify, HubSpot, and more.
• Ease of use: SimpleTexting’s interface is quite intuitive and easy to use, making it easy for people at all levels to use. 
• Analytics and reporting: Using SimpleTexting’s analytics and reporting feature, get detailed insights and reports on how well your SMS campaigns are performing. 
• Customer service: SimpleTexting’s customer service rating is 4.8 on Capterra, and its users highly appreciate the platform for offering quick and effective resolutions. 

SimpleTexting Cons 

• High SimpleTexting pricing: SimpleTexting’s pricing is a bit high and may not be suitable for small businesses with a tight budget.
• Limited international messaging: SimpleTexting mainly supports texting in the US and Canada, which may not be ideal for scaling or global businesses.
• HIPAA compliance: SimpleTexting is not HIPAA compliant and is not ideal for healthcare professionals.
• Complex billing & renewal process: SimpleTexting’s auto-renewal option for billing can be challenging to understand. 

SimpleTexting Pricing

SimpleTexting’s pricing starts at $39 a month and goes up to $899 a month, depending on your choice of plan. 

However, that’s not it. SimpleTexting charges extra for a number of things as well. Here’s a quick breakdown of the extra cost of SimpleTexting:

• SimpleTexting charges $20 per user per month for each additional teammate.
• It charges $10 per month per number for any additional number that you may add.
• It charges $10 to activate a local number.

SimpleTexting Integrations

SimpleTexting integrates with 1000+ third-party CRM/EHR/social media apps and tools including, but not limited to:

• MailChimp
• Salesforce
• Slack
• Hubspot
• Instagram
• SimpleTix
• Follow up boss
• Zapier
• Podio
• WordPress
• Pabbly
• Amplifier
• Integrately
• And much more!

SimpleTexting Customer Support Channels

Here a list of SimpleTexting customer support channels that you can find:

• Phone
• Chat
• Email
• FAQs
• Knowledge base

SimpleTexting Reviews & Ratings 

• SimpleTexting Capterra reviews & ratings: SimpleTexting has over 200 customer reviews and a rating of 4.7/5 on Capterra. 
• SimpleTexting g2 reviews & ratings: On g2, SimpleTexting has more than 600 reviews and a rating of 4.7/5. 

Here’s what customers are saying about SimpleTexing:

“SimpleTexting is a great option if you are looking to reach a larger audience than traditional email. The user interface is clear and straightforward and texts are sent reliably.”

“The app is a bit glitchy, and it does get pretty expensive when you have a decent amount of people on your list since you are charged based on sent messages. Eventually I may be priced out if I keep building.”

Source: Capterra

Reasons to Look for a SimpleTexting Alternative

In Spite of offering a good number of features and integration options, users look for Simpletexting alternatives. Here are some of the reasons why: 

• SimpleTexting is heavier on the pocket: It doesn’t make sense to invest so much money and put a hole in your pocket when you can easily opt for affordable alternatives for SMS marketing with much better capabilities. Spending fairly on texting platforms can help you manage budgets better, maximize return on investment and invest in other crucial areas of business operations.
• Lesser Integration Options: Integrations are crucial for businesses seeking texting automation. Did you know that you can save up to 100+ working hours per month with texting automation? Well, this is possible only if you go with a platform that offers integration with your current CRM/EHR/EMR/PMS. SimpleTexting, on the other hand, provides very few integration options limiting your ability to utilize valuable customer data from various sources and deliver more targeted, automated, and personalized SMS campaigns. It’s time to explore alternatives that offer a wider range of integration options.
• Problems With Automation: Automation helps in streamlining SMS campaigns efficiently, saves hours of manual work, reduces errors and most of all ensures timely and consistent communication with customers.  A lot of SimpleTexting customers complain about the platform’s failed automation resulting in poor customer communication. Switching to an alternative with robust automation features will empower your business to send personalized and timely text messages to your customers boosting engagement and driving more conversions.
• A Lot Of Hidden Charges: SimpleTexting’s billing structure is no less than a riddle with hidden charges and unexpected costs. It’s a red flag that warrants exploring other options in the market that offer transparency and fair pricing plans. A transparent pricing structure will give you peace of mind and allow you to plan your budget more effectively.
• Software Glitches: Many customers have experienced technical issues and unreliable software performance with SimpleTexting, it’s a clear sign that you must explore a more reliable and stable alternative.Using glitchy software can be a nightmare and a pure waste of precious time that could be spent on other important business activities. Software glitches can hamper message delivery and harm your business reputation and undermine customer trust. Switch to a more stable and reliable platform!
• Difficult To Set-up Campaigns: Your team’s time is valuable, and spending it on setting up campaigns with a complicated process is a drain on productivity. Switching to a user-friendly and intuitive alternative will empower your team to launch text campaigns quickly without the frustration and time investment that might come with SimpleTexting. Time is a valuable asset for any business. Invest it wisely by selecting the best SMS software once, and elevate your team’s productivity.

Features to look for in SimpleTexting Alternative 

• Two-way texting: Two-way texting is the top feature that you should look for in a texting alternative. This feature allows you to have interactive communication with your customers. It allows your customers to ask you questions, share their feedback and responses with you in real-time, and help you build strong customer relationships.  
• Group Texting: Group texting, which is also known as mass or bulk texting, is where you segment your customers on the basis of certain criteria. Once the group is formed, you send your message, and all these multiple people then receive your message at once. Group texting is the best way to send customized SMS campaigns in less time.  
• Webchat: This is a very interesting feature that allows your customers to communicate with you directly on your website via a web chat widget. This web chat can be either live where your potential customers can talk to an agent, or it can be AI powered, where the initial interaction would be with a bot. 
• Webchat-to-text: This is an extension of the webchat feature, wherein, the customer is asked to fill their basic information before starting a conversation, and if they leave mid-way then, an automated text message is sent to them and if they respond, then you can continue the conversation and possibly get a new lead. 
• Missed call to text: Missed call to text is a great feature that sends an automated text to the caller in case their call is not answered by you. This cool feature ensures that you never miss out on a sales opportunity and allows you to get back to your customers even if you miss their call.  
• Unified inbox: This feature allows you to review and respond to messages and customer queries that you may receive from different platforms, be it your google business profile, Facebook page, webchat, etc, in a single inbox without needing to toggle between different platforms. 
• Auto-responders: Auto-responders send out automated SMS to customers based on their query or input. This feature lets you define what responses will be sent based on different keywords set by you and is great to have if you do not want to miss out on a sales opportunity when you are not available.  
• Schedule-based texting: Want to send out SMS to your customers at a pre-decided time? Schedule-based texting allows you to schedule messages for a pre-decided date and time. This feature is a must-have if you are in sales, healthcare, etc. 
• Automated Reminders: Using this texting feature, you can create not one but multiple automated reminders, set their cadence and frequency, and schedule them to send out appointment reminders to your customers or patients. You must look for this texting feature if you run a business that involves taking appointments. 
• Schedule-based texting: Schedule based texting is a feature that allows one to send texts immediately based on their schedule. For e.g., if you have appointments scheduled for the following day, but you can’t be available for the day due to some emergency. Then, you can use the schedule-based texting feature to filter all contacts due for appointment on the day and schedule messages to be sent informing of the emergency.
• Payment follow-ups: Using this cool feature, you can send payment follow-ups to your customers with a payment link using which they can easily clear their dues. Payment follow-ups is a great feature to have especially if you offer subscription or fee-based services. 
• MMS messaging: If you wish to send multimedia messages such as an image or a video to your customers as a festive greeting, promotional message, event invitation, etc., then you must look for the MMS messaging feature in the texting software. 
• Analytics and reporting: This feature comes in very handy to track how well your message campaigns are performing. Using the analytics and reporting tool, you can access the total number of messages sent, opened, replied, converted, etc., and then make necessary adjustments to improve the performance of your SMS campaign if needed. 
• Integrations: If you want to automate and make the best use of all of the above-mentioned features, then you must ensure that the texting software you are looking for integrates with your current CRM/EHR/PMS tools seamlessly.

16 Best SimpleTexting Alternatives 

1. Emitrr
2. Podium
3. Birdeye
4. Slicktext
5. Text Request 
6. Ez Texting
7. Textedly
8. Textline
9. Heymarket
10. Textmagic
11. ClickSend
12. Klara
13. Text-em-all
14. Klaviyo
15. Twilio
16. Chiirp

1. Emitrr | Emitrr vs Simpletexting

Emitrr Overview

Emitrr is a leading text messaging and customer communication platform and invariably the best SimpleTexting alternative. The platform offers just as many features as SimpleTexting, be it two-way messaging, mass/bulk texting, recurring texts, MMS messaging, and more.

Emitrr offers a very affordable volume-based pricing model that both large and small businesses can afford, and it integrates seamlessly with over 1000 third-party CRM/PMS/EHR tools and software. Emitrr is also HIPAA compliant and TCPA compliant, ensures strict security measures, and boasts the best customer service that you can expect from an SMS text messaging platform. 

Emitrr Features

Emitrr offers a wide range of features including:

• 2-way text messaging: Allow customers to send replies to your SMS & start a conversation.
• Mass/bulk texting: Send out SMS to large groups of people. 
• Group texting: Send messages in groups and get replies on the same text thread.
• Recurring texts: Schedule recurring SMS for providing appointment or booking updates, for promotion and SMS marketing purposes, etc.  
• MMS messaging: Send multimedia messages that include images, videos, etc. 
• Drip campaigns: Send a series of personalized messages to your contact list.
• Integrations: Connect with third-party apps and automate your workflow.
• Contact management: Manage, tag, and categorize all your contacts.
• Unified inbox: Manage and access conversations happening on different platforms, Web, Facebook, phone, etc., in one single place.
• Personalization: Send custom messages to customers.
• Automation: Send replies or scheduled messages to your customers.
• Segmented list: Classify customers & keep conversations separate.
• Reports: Track customer service volume, response time, resolution time, etc. 
• Chat-based SMS survey: Send survey forms, review links, etc. to gather customer feedback. 
• Custom field & templates: Utilize pre-existing SMS templates, create new ones, or customize them to send customer service SMS.
• Auto-replies: Offer quick responses to frequently asked questions
• Landline texting: Text-enable your existing landline number and use it to send SMS.
• Export chats: Safely transfer chat data from one platform to another
• Opt-outs: Give options to your customers to opt-out of your messages. 
• Link shorteners: Share tracking or review links in a presentable format.  
• Web chat to text: Continue conversations in your inbox that started on the website.  
• Conversation tagging & folders: Tag conversations on the basis of their nature, category, response, etc., for easy identification. 
• Bilingual messaging: Conversate with users in more than one language. 
• VoIP: Enjoy calling features like IVR, edit extensions, call recordings, calling analytics, call transfers, disposition, voicemail transcription and more. 
• Reputation management: Build your online reputation across Google, Yelp, Facebook, etc., with tools like survey automation, feedback tracking, link sharing, and more. 
• And much more!!

Pros of Emitrr

• Best Customer Service: Emitrr offers exceptional customer service and even boasts a solid 5/5 star rating on Capterra for the same. 
• Feature-filled product: From secure chat options to drip campaigns and many more, Emitrr comes with a wide range of texting features. 
• Customization at a great price: You can get a customized price quote depending on your texting volume. 
• 100% transparency, no hidden charges: Emitrr offers complete transparency in pricing and does not surprise you with hidden charges later. 

Cons of Emitrr

Emitrr keeps adding new features and there is no major issue with this software. 

Emitrr Pricing

For SMS, Emitrr offers a text-based pricing model that starts at $149 a month. 

Emitrr Integrations

Emitrr offers 500+ integrations across different industries such as dental, recruiting, real estate, etc. with tools like:

• MailChimp
• Denticon
• AthenaHealth
• Zapier
• Salesforce
• HubSpot
• Facebook
• HouseCall Pro
• And more!

Emitrr Reviews & Ratings

Emitrr has a solid 5/5 star rating on Capterra and here’s what customers are saying about it: 

“You have it all integrated into one platform, the signatures, the amount of characters, you can attached files, send photos. You are able to create and send forms. Unlimited amount of things we can use and take advantage of.”

“I LOVE Emitrr. The support you get is wonderful, the app is easy to use and they have been incredibly responsive. As a small business, we needed a messaging platform that wouldn’t break the bank and this meets all our needs (and then some) without making us feel overwhelmed.”

Source: Capterra

Emitrr Support Channels

• Live chat: Chat with Emitrr’s live representatives
• Phone: Call Emitrr at +1 (210) 941-4696
• Email: Send email to Emitrr’s support team at [email protected]
• Knowledge base
• FAQs/forum
• SMS

2. Podium | Podium vs Simpletexting

Podium Overview

Podium is a tool meant for local businesses that offer customer communication and engagement tools to help businesses build customer relationships via communication channels like SMS and email. The platform also helps businesses collect reviews and build online reputations via SMS. Because of the features and versatility of Podium, it can be used by businesses of different industries. 

Podium Features

• SMS Messaging: Use SMS to communicate with your customers or to send out SMS marketing messages. 
• Reviews: Podium offers review management and review requests feature via SMS and so that businesses can collect reviews from platforms like Google and Facebook & build their online reputation. 
• Phones & Calling: Podium offers a VoIP phone system as well using which businesses can communicate with their customers and team. 
• Website Contact Forms: Create custom website contact forms to collect information from users who visit your website. 
• Website Chat: Allow users to chat with you on your website.
• Social Messaging: Sync with your social media apps, and reply to the queries received from the Podium app. 
• Inbox: Manage all conversations from a unified inbox.
• Payments: Integrate with your payment tools to collect dues and payments from your customers easily.
• Automations: Automate SMS, campaigns, review requests, etc. 
• Integrations: Integrate with third-party apps to simplify and automate your business workflow.
• Mobile App: Use the Podium app to reply to messages, take calls, or carry out any other tasks on the go. 
• Text Marketing: Utilize SMS to run text marketing campaigns.
• Surveys: Send out surveys by sending survey forms or links and gather customer feedback effectively. 

Pros of Podium

• Ease of use: Podium has a very intuitive interface that can be easily used by just about anyone without the need of technical expertise.
• Reputation management: Podium users appreciate how they can improve their business reputation using the review & reputation management tools offered by the platform.
• Seamless automation: Users love how using Podium, they can automate necessary tasks and save precious hours that may otherwise be a complete waste. 

Cons of Podium

• High Podium pricing: Podium’s pricing is a bit on the higher side, and users feel that the software is way more expensive compared to other Podium alternatives. 
• Poor Podium customer service: Podium’s customer service is not the best, and many users describe it as “sketchy” and “unhelpful.” Users also complain about delays in issue resolution time. 
• Contractual problems: Users often complain about having difficulty in switching to a Podium alternative. Apparently, Podium’s contract is quite tricky and it might keep you bound until the contract ends. 

Podium Pricing

As mentioned, the cost of Podium can be too high for small businesses. The platform offers three kinds of pricing options, and here’s what Podium’s pricing looks like:

• Core: $399 a month
• Pro: $599 a month
• Signature: Custom pricing 

Podium Integrations

Podium integrates with over 1000 third-party apps and software including:

• BigCommerce
• AthenaHealth
• AroFlow
• Airtabele
• AdvancedMD
• ADF Leads
• AMS Pro

Podium Reviews & Ratings

Podium customer rating on Capterra is 4.3/5 and on g2 is 4.6/5. Here’s what customers are saying about Podium:

“It is extremely expensive for what it is. The personnel also don’t coordinate very well so often you will get a marketing solicitation call and email even though you already use the product.”

“The product is easy to use and the UX is top notch. While I wish there was a few more customizable options from team management it is easy to use even for people who aren’t tech savvy”

Source: Capterra

Podium Support Channels 

Here’s a list of Podium customer support channels that you can find: 

• Chat
• Phone Support
• Email/Help Desk
• Knowledge Base

3. Birdeye | Birdeye Vs SimpleTexting 

Birdeye Overview

Birdeye is essentially an online reputation management and customer experience tool, but it also comes with texting features such as mass texting, landline texting, MMS texting, etc. The integration of AI in messaging and automation might be the best feature of Birdeye, but if you are more interested in SMS-specific capabilities, then Birdeye alternatives are better. 

Birdeye Features

• Mass texting: Create and send personalized messages at scale and respond to them from a unified inbox.
• Messaging AI: Use AI to draft and send messages across SMS, social media, email, and web chat.
• Chatbot AI: Use smart AI chatbot to optimize your website and use it to engage visitors and boost engagement. 
• Appointments: Send automated reminders to book more appointments and to reduce no-shows for your business.
• Two-way texting: Re-engage contacts who don’t respond to emails or calls and have 1:1 conversations with those who do.
• Landline texting: Use your official business phone number.to send and receive text messages.
• MMS texting: Include images, videos, GIFs, emoji, etc, with MMS texting. 
• Templates: Use tailor-made templates to send SMS and announce special offers, new products, events, etc. 

Pros of Birdeye  

• Great review management tools: Birdeye offers excellent review and reputation management tools that can help you build your online reputation with ease.
• Detailed analytics feature: Birdeye offers a very detailed analytics report using which you can determine how your campaigns are performing and take necessary actions, thereby.
• Great automation: Birdeye’s automation for texting, emailing, and reviews is one of the best, and it can help businesses build customer relationships and reputation in auto-pilot mode.
• Easy setup process: The setup process for Birdeye is quite easy, and with the help of an implementation specialist, you can get it up and running in no time.

Cons of Birdeye

• Overwhelming interface: Birdeye has so many capabilities and features that you may not necessarily need and due to this, the interface may feel too overwhelming to the users.
• Not the best customer support: Birdeye has a subpar customer support team, you may or may not get quick and effective resolution to your problems.
• Costly: Since Birdeye’s pricing starts at $299 a month, it can be quite costly for small businesses.
• Limited customization options: With Birdeye you can only do limited customization, especially when it comes to texting.  

Birdeye Pricing

Birdeye’s pricing is also a bit on the higher side, with plans starting from $299-$399 a month.. 

Birdeye Integrations

Birdeye offers integrations with over 3000 software and apps, including:

• drChrono
• Mindbody
• Appointy
• Adam
• Zoho books
• Leap
• Cerbo
• Dentrix
• And more..

Birdeye Reviews & Ratings

Birdeye customer rating on Capterra is 4.7/5 and on g2 is 4.7/5. Here’s what customers are saying about Birdeye:

“I like Birdeye’s capabilities as a service to allow you more functionality for your clients, whether it’s the reports or the tags/tickets you can assign. It’s an easy tool to onboard and everyone loves it upon logging in.”

“SMS marketing list segmentation needs serious work. The tags are complicated and confusing. Cannot send SMS marketing to more than one list at a time.”

Source: Capterra

Birdeye Support Channels 

Here’s a list of Birdeye customer support channels: 

• 24/7 (Live rep)
• FAQs/Forum
• Email/Help Desk
• Phone Support
• Knowledge Base
• Chat

4. SlickText | SlickText Vs SimpleTexting 

SlickText Overview 

SlickText is a mass text messaging and mobile marketing service that offers useful solutions to businesses to communicate with their audiences. This SMS software comes with a bunch of useful texting features but offers limited in-house integration. Additionally, SlickText offers a free version and plans that support up to 50,000 SMS a month. Here’s a detailed overview of Slicktext. 

SlickText Features

• Mass text messaging: Send text messages to all of your subscribers or target a sub-set. Include trackable links, emojis, pictures, etc.
• MMS / Picture messaging: Attach images to your messages to boost engagement rate with your customers. 
• Text to join: Allow people to join your SMS list by sending a keyword set by you.
• Text surveys: Create and send multi-question surveys to your subscribers or non-subscribers and engage them with your business. 
• Automated workflows: Create automated SMS sequences that trigger based on the subscriber’s actions.
• List segmentation: Segment subscribers based on subscriber data like area code, city, date subscribed, custom fields, and more.
• Detailed analytics: Gain detailed insights into your text marketing efforts right from click rates and opt-in stats to response data and abandoned cart revenue.

Pros of SlickText

• Multiple engagement features: SlickText’s engagement features, such as text-to-join, text-to-win contests, text surveys, mobile coupons, etc., come in quite handy to engage and re-engage both new and lost customers. 
• Useful automation features: Using SlickText’s automation features, such as drag and drop, SMS automation, etc., you can simplify and automate complex SMS marketing tasks
• Useful list-building tools: SlickText offers a wide range of tools such as opt-in forms, website popups, opt-in links, QR codes, etc., using which you can build and manage your subscriber list like a pro.
• Easy to use: Using the SlickText app, or even its web version, is pretty easy. The dashboard is quite intuitive, and people on all levels can easily use it. 

Cons of SlickText

• No message rollover: One of the biggest disadvantages of SlickText is that you cannot use your leftover message credits next month. 
• Limited integration: SlickText integrates with only 14 tools which is another big disadvantage for businesses that are using a certain CRM/PMS/EHR software that does not integrate with SlickText. 
• Complex dashboard navigation: SlickText’s dashboard is quite complex in design and users often find it difficult to use it. 
• Lack of reporting and analytics feature: This feature provides insights into open rates, click-through rates, and customer engagement, which are essential metrics for refining your messaging strategy, but SlickText lacks it. 

SlickText Pricing

SlickText offers a free plan and eight different kinds of pricing options ranging from $29 per month for 500 texts to $1250 per month for 50,000 texts per month.

SlickText Integrations

SlickText offers only 14+ native integrations and the rest through Zapier. The list of native integrations offered by SlickText includes:

• HubSpot
• Slack
• Shopify
• Salesforce
• Zapier
• Mailchimp
• GetResponse
• ActiveCampaign
• And more.. 

SlickText Reviews & Ratings

SlickText customer rating on Capterra is 4.8/5 and on g2 is 4.8/5. Here’s what customers are saying about SlickText:

“We sent a cancellation request over a year ago. They didn’t cancel our account and continued to bill us for 12 months. When we called to cancel for the second time they argued with us and refused to hear our complaint. The employee said (direct quote) “I’m not talking to you about this and there’s no management for you to talk to.”

“I love how easy it is to use and costs much less than competitors. The customer service is also fabulous.”

Source: Capterra

SlickText Support Channels 

Here are all the SlickText customer support channels that you can find: 

• Chat
• Phone
• Email
• FAQs
• Knowledge base

5. Text Request | Text Request Vs SimpleTexting

Text Request Overview

Text Request is a plug-and-play business texting app with SMS API. The platform offers capabilities such as SMS marketing, SMS review requests, appointment scheduling, etc., and seamlessly integrates with many third-party applications. Text Request can be used by all kinds of business industries, be it for conversations, lead generation, marketing, etc. Here’s a detailed overview of Text Request. 

Text Request Features

• SMS chat: Start conversations right from your website with a live chat widget for texting and collect contact info to follow up once the user leaves the site.
• API and Integrations: Use Text Request’s out-of-the-box integrations or create your own with their API and webhooks.
• Reviews: Connect your Facebook and Google business profiles. And request, track, and reply to online reviews to win more customers.
• Message templates: Type your message once and save it to send it to all users over and over again.
• Signatures: Create custom signatures for each user so your contacts always know who they’re talking to.
• Message tags: Tag individual messages for easy understanding and reporting of conversations.
• Landline texting: Use Text Request with your existing office landline, toll-free numbers, or VoIP. 

Pros of Text Request

• HIPAA-compliant texting app: Text Request is a HIPAA-compliant texting app, so even healthcare providers can use it.
• Plenty of messaging features: Text Request offers a bunch of useful texting features such as message scheduling, import, export contacts, downloadable reports, SMS and MMS, etc.
• Great customer service: Text Request is often praised by customers for offering timely and helpful resolutions. 

Cons of Text Request

• Rigid pricing: Customers of Text Request have complained about their rigid price range. Even when the customers opt for fewer features, they have to pay the fixed price of the subscription, forcing them to look for Text Request alternatives.
• Inconsistencies with messaging capabilities: Customers often face various kinds of issues while messaging using Text requests, such as changes in texting space, delayed alerts or notifications, delayed delivery of messages, etc. 
• Buggy software: The Text Request app and software are glitchy with considerable lag time. And the software crashes whenever the workload increases.
• Poor integrations: Although integration is a key feature of the Text Request app, businesses have faced integration problems with it. 

Text Request Pricing

There are four Text Request pricing options available:

• Basic: $59 a month
• Starter: $139 a month
• Corporate: $279 a month
• Enterprise: $549 a month

Text Request Integrations

Text Request seamlessly integrates with plenty of third-party apps and tools, including:

• Clio
• Angi
• HubSpot
• Help Scout
• FranConnect
• Pipedrive
• Mindbody
• Square
• Twilio
• And more..

Text Request Reviews and Ratings

Text Request customer rating on Capterra is 4.6/5 and on g2 is 4.6/5. Here’s what customers are saying about Text Request:

“Ease of use and great customer service! from customer communications to reservations it helps us in all aspects of our communications.”

“It glitches sometimes. I hit send on a message and I get an error that says failed to send. I have to hit send again and it will go. This does not happen all the time, but it can be annoying.”

Source: Capterra

Text Request Support Channels  

• Phone
• Chat
• Email
• Knowledge Base

6. Ez Texting | Ez Texting Vs SimpleTexting

Ez Texting Overview

EZ texting is an all-in-one text marketing software for small businesses. The platform offers capabilities centered around SMS marketing campaigns mostly and offers standard features that most texting apps offer. EZ Texting has an intuitive interface that allows for easy use and onboarding; however, customers often complain about their misleading and expensive pricing plans. Here is detailed look at what EZ Texting has to offer: 

Ez Texting Features

• Two-way messaging: Engage in two-way conversations with your customers in real-time.
• Contact management: Send targeted messages to customers by segmenting them into groups and lists.
• Custom keywords: Create unlimited SMS keywords for different types of campaigns. 
• Mass texting: Create different contact lists and send out SMS to them in bulk, perfect for marketing or announcements.
• AI-Powered SMS compose: Use AI to create messages & templates.
• Analytics and reporting: Get detailed insights, such as click rate, delivery rate, etc., and see how your SMS campaigns are performing.
• Grow contributor lists: Bulk upload opted-in contacts & grow your list with keywords, forms, and QR codes.
• Generative AI: Generate two-way personalized SMS automatically for targeted customer engagement.

Pros of Ez Texting

• Customer support: Ez Texting has good customer support, and customers usually get timely resolution for their queries.
• Easy setup & onboarding process: Setting up Ez texting and getting started with it is very easy. The quick onboarding process is highly appreciated by customers.
• AI automation: Ez Texting offers AI automation like generative AI and AI-powered message compose that can be helpful in drafting SMS and conversing with your customers. 

Cons of Ez Texting

• High Ez Texting pricing: Some customers, particularly small businesses find EZ Texting expensive as compared to other similar options.
• Glitchy software: EZ Texting software is quite glitchy. Basic tasks like setting up texting campaigns become needlessly difficult due to these glitches.
• Message delivery issues: EZ Texting users express frustration due to message delivery issues, resulting in important communications being missed by their customers.

Ez Texting Pricing

There are four EZ texting pricing options available:

• Launch: $20/month for up to 500 contacts
• Boost: $60/ month for 500-2,000 contacts
• Scale: $100/month for 2,000-50,000 contacts
• Enterprise: $3000 a month for 50,000+ contacts

Ez Texting Integrations

Ez Texting offers integrations with a wide list of software and tools, including: 

• HubSpot
• Zapier
• SquareSpace
• Mailchimp
• Salesforce
• Vortext
• CustomerX
• QuickDesk
• And more..

Ez Texting Reviews and Ratings

Ez Texting customer rating on Capterra is 4.3/5 and on g2 is 4.5/5. Here’s what customers are saying about Ez Texting:

“The ease of use for training less technical people on how to buy keywords is excellent. The API is great to work with as well.“

“The platform is constantly pushing for increasing expense. And pricing displays are misleading to say the least.“

Source: Capterra

Ez Texting Support Channels 

• Chat 
• Phone
• Email
• Faqs
• Knowledge Base

7. Textedly | Textedly Vs SimpleTexting

Textedly Overview

Textedly is an SMS marketing platform that allows you to send anywhere from 10 to 100,000 SMS. The software comes with features such as an opt-in subscriber list, analytics, message scheduling, and more. Textedly also offers multiple pricing options; however, it does not offer the best value for money. Here’s a detailed overview of Textedly: 

Textedly Features

• Two-Way SMS: Carry out two-way conversations with your customers.
• Conversation triggers: Add free conversation triggers and converse with your subscribers on autopilot automatically.
• Auto reply texts: Send automated replies to customers as soon as they text you.
• Send a long text message: Send a long text SMS to your customers with over 455 characters.
• Text message data collection: Textedly automatically retrieves and imputes the city, State, and ZIP code for all your subscribers.
• Multiple user support: Add multiple users to your Textedly account. 
• Schedule a text: Use a built-in calendar to schedule a single text message or mass group text messages to go out at a future time and date.

Pros of Textedly

• Useful texting features: Textedly offers a wide range of useful and unique texting features such as free incoming SMS, long SMS, single send, etc. 
• Unlimited contact management: Textedly allows you to manage unlimited contacts in your list.
• Textedly pricing is affordable: Textedly’s pricing is quite affordable, with pricing starting at $26 per month.
• Ease of use: The platform is pretty easy to use and requires little to no technical knowledge. 

Cons of Textedly

• No dedicated customer support: Textedly does not offer dedicated customer support with all their plans. You are required to purchase a higher plan to access it.
• Not that scalable: Textedly may be ideal for small or mid-sized businesses, but it is not suitable for scaling enterprise businesses.
• No AI features: Textedly lacks AI features for better automation and optimization. 
• Limited customization: Although this platform is easy to use, it lacks depth of customization. 

Textedly Pricing

Textedly offers a free 14-day trial. Apart from that, there are four Textedly pricing options that you can choose from:

• Basic: $26 per month for 600 messages
• Bronze: $38 per month for 1200 messages
• Plus: $69 per month for 2400 messages

Textedly Integrations

Here’s a list of Textedly integrations: 

• Zapier
• Salesforce
• MailChimp
• Zoho
• HubSpot
• Constant Contact
• Zendesk
• And more..

Textedly Reviews & Ratings

Textedly customer rating on Capterra is 4.5/5 and on g2 is 4.6/5. Here’s what customers are saying about Textedly:

“No mobile apps nor video tutorials and not event one integration. Compared to others the large, monthly cost did not get you nearly what the competitors would give you.”

“Textedly is super easy to set up and start texting. The team are happy to help with any questions you have to help you get started.”

Source: Capterra

Textedly Support Channels  

• 24/7 (live rep) 
• Chat 
• Email/Help desk
• Phone support

8. Textline | Textline Vs SimpleTexting

Textline Overview

Textline is a business SMS messaging platform that offers tools for customer communication, process automation and team collaboration. The software also offers secure texting and is suitable for modern customer support, marketing, sales and logistics. Textline allows both small and enterprise businesses to simplify their business communication goals. However, it lacks automation features and also has high per SMS cost.  

Textline Features

• Group texting: Send messages in groups and get replies on the same text thread.
• Two-way SMS and MMS: Engage in two-way conversations with customers.
• SMS templates: Reduce time spent manually typing messages with SMS templates.
• Automated messages: Set up automated messages based on pre-set keywords.
• Scheduled messages: Schedule a single text message or mass group text messages to go out at a future time and date.
• Landline texting: Text-enable your existing landline number and use it to send SMS.
• Text surveys: create custom SMS surveys or use Textline’s pre-built customer satisfaction surveys to get actionable insights from your contacts.
• ‍Mass texting: Instead of sending SMS one by one to your contacts, use this to inform at scale.

Pros of Textline

• Ease of use: Textline’s interface is very intuitive and easy to use, and you require no technical knowledge to use it efficiently. 
• Great customer service: Textline has a 5-star customer service rating on Capterra. Reviewers highlight the responsiveness and helpfulness of their customer support team.
• Great workflow: Textline allows users to enjoy a smooth workflow where users can assign/claim text chains to team members, utilize address books, collaborate together, resolve text chains, and move on.

Cons of Textline

• High Textline cost: Textline’s pricing starts at $20 per user. The price could quickly increase as you add more users.
• Hidden charges: Other than high costs, Textline also has hidden charges like industry fees, extra messaging costs, etc., making it expensive for businesses. 
• Delay in sending SMS: Many Texline reviews suggest that users often face errors and delays in sending SMS, which makes it challenging for smooth operations.

Textline Pricing

There are four Textline pricing options available:

• Limited: $20 per month / per agent
• Standard: $30 per month / per agent
• Pro: $50 per month / per agent
• Enterprise: Custom pricing 

Textline Integrations

Here are some of Textline integrations that you can find: 

• Salesforce
• Aircall
• HubSpot
• Zapier
• Slack
• Freshdesk
• Talkdesk
• Pipedrive
• And more.

Textline Reviews & Ratings

Textline customer rating on Capterra is 5/5 and on g2 is 4.5/5. Here’s what customers are saying about Textline:

“I love how easy this software is to understand, implement and use. It’s perfect for what we need and the customer support is top of the line.”

“The updates made are not always user-friendly especially on mobile versions. Limits on what you can input in messages and setting up contact lists for announcements requires some work arounds. The biggest con is the price you pay for users and then text charges above and beyond the basics.”

Source: Capterra

Textline Support Channels

• Email/Help Desk
• Knowledge Base
• Chat

9. Heymarket | Heymarket Vs SimpleTexting 

Heymarket Overview

Heymarket is a business texting platform that offers capabilities for businesses to send out  SMS efficiently to improve customer interaction. For this, the platform offers plenty of useful features and integrates with the most used CRM such as Salesforce, Zapier, etc. However, the only problem with this software is that it is expensive and glitchy. Let’s have a look at Heymarket in detail: 

Heymarket Features

• Opt-in confirmations: Let Heymarket send SMS to customers when it detects an incoming message with your business’s specific opt-in keyword.
• Mass alerts: Update business hours, make important announcements, or highlight new policies at scale with automated texts.
• Appointment reminders: Use automatic texting to schedule appointment reminders immediately after confirming an appointment.
• Auto reply texts: Create auto-responses for frequently asked questions.
• Survey requests: Set up survey requests to send after order deliveries or ticket resolutions.
• Drip campaigns: Send customers recurring messages for a certain campaign and keep them engaged. 
• Follow-ups: Schedule automatic texts in advance or set triggers based on specific actions in your CRM system.

Pros of Heymarket

• Easy communication: With plenty of SMS features such as drip campaigns, two-way texting, auto-reply texts, follow-ups, etc. Heymarket allows you to communicate with your customers flawlessly. 
• Intuitive interface: Heymarket’s interface is designed beautifully, allowing you to use it without any obstruction or second thoughts. 
• Automation: Features like email workflow follow-ups, CRM-triggered SMS, auto-replies, etc., make Heymarket is highly suitable for businesses who want high automation. 
• Text compliantly: Heymarket is a TCPA, HIPAA-compliant platform, SOC 2 Type 2, making it very reliable for safe customer communication. 

Cons of Heymarket

• High-cost: Heymarket’s pricing ranges from $19-$59 per user per month, but its basic plan supports only Hubspot integration and comes with very limited SMS features, forcing you to pick a higher plan, which may not be affordable for small businesses. 
• Support limitation: Heymarket offers only email customer support for its basic plan, so if you want access to the live chat option, then you will need to choose a higher plan. 
• No real-time message delivery tracking: Heymarket lacks the real-time ability to show if your message got delivered or failed.
• Software glitches and frequent downtime: Heymarket customers often complain about frequent glitches and prolonged downtimes in the platform.

Heymarket Pricing

Heymarket offers four kinds of pricing plans including:

• Standard: $19/user/month
• Plus: $39/user/month
• Pro: $59/user/month
• Enterprise: Custom

Heymarket Integrations

Here’s a bunch of Heymarket integrations that you can find: 

• Hubspot
• Salesforce
• Shopify
• Zapier
• Aircall
• Clio
• And more..

Heymarket Reviews and Ratings

Heymarket customer rating on Capterra is 4.5/5 and on g2 is 4.6/5. Here’s what customers are saying about Heymarket:

“The customer service lacks a bit; it seems they use the same product to communicate/resolve technical issues, and the software is not capable of handling it. Issues get lost and sometimes unanswered.”

“My overall experience has been good because again, they have great customer service.”

Source: Capterra

Heymarket Support Channels

• Chat 
• Email
• Phone support
• Knowledge base
• FAQs

10. Textmagic | Textmagic Vs SimpleTexting 

Textmagic Overview

Textmagic is a popular text messaging service, and businesses mainly use it for customer communication, staff communication, and for running marketing campaigns. This is one of the oldest texting software with plenty of unique SMS features. However, it lacks integration options and other essential SMS features. Here’s a detailed look at Textmagic. 

Textmagic Features

• Two-way SMS chat: Engage in two-way conversations with customers.
• Toll-free texting: Deliver SMS, alerts, reminders, etc., and have conversations with your customers in the U.S. and Canada.
• Email to SMS: Convert email into a text message and deliver it smoothly.
• Text marketing lists: Sort your contacts into different groups and lists and optimize your communication strategy.
• Incoming message automation: Create automatic rules for processing incoming SMS for adding subscribers to lists or for automatic replies, etc.
• Long text messages: Send text messages with up to 918 characters in length. 
• SMS opt-out management: Allow your subscribers to opt out of messages by sending a STOP message. 
• SMS attachment and MMS: Attach images, PDFs, word files, emojis, etc., and send them to your customers via SMS.
• Global SMS coverage: Reach your customers worldwide with access to 190+ countries and 1,000 mobile networks.

Pros of Textmagic 

• Intuitive interface: Textmagic’s interface is well thought out, and its simplicity of use is quite appreciated by users.
• Supports long text messages: Textmagic allows users to send short SMS with up to 160 characters, as well as longer SMS with up to 918 characters, unlike many other texting software.
• Great customization options: Textmagic offers plenty of customization options, be it for list building, sending SMS, or website optimization, among others. 

Cons of Textmagic

• Missing features: Textmagic does not offer basic texting features such as web chat-to-text, missed call-to-text, scheduled-based texting, group texting, etc.
• Expensive pricing: Textmagic’s SMS pricing starts at $0.04 per message, which can cost businesses anywhere from $20 to $1,000, making it more expensive compared to other Textline alternatives.
• Inconsistent support: Textmagic customer support is not available 24×7, and many customer reviews suggest that their support takes too long to answer queries. 
• Limited integration: One of the biggest disadvantages of Textmagic is that it integrated with only Zapier. 

Textmagic Pricing

Textmagic offers three pricing options:

• Essential: $24.5/ 500 texts/ month
• Professional: $80/ 2,000 texts/ month
• Connect: $100/ 10,000 texts/ month

Textmagic Integrations

Textmagic integrates with Zapier only. 

Textmagic Reviews & Ratings

Textmagic customer rating on Capterra is 4.6/5 and on g2 is 4.4/5. Here’s what customers are saying about Textmagic:

“The prices of the sms compared to other services can be a bit high. Additionally I have had problems to reach all operators, apparently it is a problem with the number portability of this country.”

“I have been considerably impressed with the level of customer service I have received from Textmagic. Lastly, I do have to mention, the new interface is wonderful and appears well thought out.”

Source: Capterra

Textmagic Support Channels

• Phone Support
• Email/Help Desk
• Chat
• FAQs/Forum

11. ClickSend | Clicksend Vs SimpleTexting

ClickSend Overview

ClickSend is a popular SMS software that offers communications and messaging tools, including SMS, Email, Fax, Voice, MMS, etc., for businesses to simplify customer communication. The software offers customization through API, 24×7 support, and more. However, laggy software and complex design are its biggest pain points. Have a look at the detailed overview of ClickSend below. 

ClickSend Features

• Online SMS: Send SMS anywhere in the world, right from your browser.
• SMS Automation: Add set-and-forget automation for all your recurring messages without any need for coding.
• SMS gateway API: Use ClickSend SMS API to build exactly what you want for the applications you are currently using.
• 2-way SMS conversations: Improve customer experience with two-way text messaging.
• Email to SMS: Convert your emails to SMS from almost any email provider. 
• Promotional SMS campaigns: Create quick and easy SMS campaigns to promote your products or services, to give information, etc. 

Pros of ClickSend

• Customization: Using ClickSend API, you can build whatever you want for the applications that you are currently using, allowing you to benefit from customization.
• Security & Reliability: ClickSend offers several security capabilities and services, such as encryption in transit with TLS and built-in firewalls to increase privacy and control network access.
• 24×7 global support: ClickSend offers real-time global 24×7 chat support, unlike many ClickSend alternatives. 

Cons of ClickSend

• Cluttered interface: ClickSend’s interface is quite cluttered, and its product and services drop-down menus don’t function properly, and the overall performance of the software is also prolonged.
• Slow ClickSend support: Customers complained that the CllickSend customer support team is very slow with responses and is highly unprofessional.
• Laggy ClickSend app & software: ClickSend users complain that the software has a lot of bugs, causing many functionalities to be inconsistent.
• Issues with ClickSend pricing: The pricing of ClickSend is quite high compared to many other ClickSend alternatives, and the company is not very transparent about its pricing. 

ClickSend Pricing

ClickSend SMS pricing starts at $0.0936 per message for message volume under 5K and goes up to $0.0818 per message for message volume over 150k or more. Other than this, ClickSend also charges an extra $133.43 / month for a dedicated number. 

ClickSend Integrations

Here’s a look at a few ClickSend integrations:

• Zoho
• Zapier
• Salesforce
• Microsoft Power
• Make
• IFTTT
• Bubble.io
• And more..

ClickSend Reviews & Ratings

ClickSend customer rating on Capterra is 3.9/5 and on g2 is 4.1/5. Here’s what customers are saying about ClickSend:

“The product is so slow, sluggish, and horrible, I can’t even explain it. I don’t believe in negative reviews, but I have to warn others.”

“Clicksend is super easy to set up and it’s so important in our day-to-day communication.”

Source: Capterra

ClickSend Support Channels 

• Phone
• Chat
• Email
• Knowledge base

12. Klara | Klara Vs SimpleTexting 

Klara Overview

Klara is a patient communication software that offers SMS messaging and telemedicine options for healthcare professionals to engage and communicate with their patients better. The software’s highlight is its ease of use and automation capabilities. However, users often struggle with its integration and functionality. Here’s a detailed overview of what Klara has to offer:

Klara Features

• Appointment reminders: Send patients appointment reminders and allow them to cancel, reschedule, or confirm appointments via SMS.
• Two-way messaging: Communicate two and fro with patients via SMS messaging.
• Webchat: Engage with patients on the website via the web chat feature and allow them to self-schedule appointments from there.
• Call-to-text: Give options to patients to turn their calls into text messages.
• Broadcast messaging: Make important announcements or share changes in your schedule with your patients at once with broadcast messaging. 
• Textable numbers: Make your medical phone number textable and start receiving SMS from your patients without changing numbers.
• EHR integration: Keep your records updated and accurate by integrating your current EHR system.
• Automation: Automate tasks such as patient messaging, appointment reminders, etc., and improve your patient interaction. 

Pros of Klara

• Ease of use: Users appreciate the simplicity of the Klara app and how easy getting around it is. Klara’s desktop version is also well-designed and is pretty straightforward to use.
• Easy to optimize engagement: Klara’s ability to allow two-way texting, secure texting, file sharing, etc., really helps healthcare professionals to keep their patients engaged and simplify patient communication. 
• Automation: Klara automates a lot of routine tasks such as sending patient forms, appointment reminders, answering calls, taking patient registration, etc, saving lots of time and effort.
• Telemedicine support: Klara offers virtual waiting room and video streaming so that you can connect with your patients even remotely abd 

Cons of Klara

• Poor integration with EMR/EHR/PMS systems: Klara’s integration with EMR/EHR/PMS system is quite poor, and that really affects the way healthcare professionals communicate with their patients.
• Functional issues: Klara grapples with functional issues such as internal message assignment and labeling issues, among others, affecting the day-to-day healthcare tasks. 
• Poor Klara customer support: Users often complain about receiving delayed responses from the customer support team, even for urgent issues. Additionally, the availability of limited support options poses a lot of problems for users. 
• Limited team collaboration features: Team collaboration features are essential for smooth internal healthcare communication. However, Klara lacks features like sharing reference notes, assigning conversations, tags, etc. 

Klara Pricing

Klara is not transparent with their pricing plans and has not shared any information regarding the same. 

Klara Integrations

Klara integrates with PMS and EHR software such as:

• NexHealth
• Practice Fusion
• EpicCare EMR
• DrChrono
• ModMed
• athenaClinicals
• Nextech
• Oracle Health Ambulatory EHR

Klara Reviews & Ratings

Klara has an overall rating of 4.3/5 on Capterra & 4.5/5 on G2, and here’s what users are saying about it:

“The product is expensive for what you get and doesn’t integrate well with an external EHR. A more comprehensive and easily integrated option would work better for our practice.”

“What I like most about the Klara app is the simplicity of getting around the app. It’s very easy to use and you can speak with your provider with ease, as well as send and receive documents/forms.”

Source: (Capterra)

Klara Support Channels

• Phone
• Chat
• Email

13. Text-em-all | Text-em-all Vs SimpleTexting 

Text-em-all Overview

Text-em-all is a popular customer text messaging platform that allows you to communicate and market your business among your customers. For this, the platform offers a bunch of useful features, which are all quite easy to use. However, the platform lacks in offering the best integration capabilities and also might get expensive for smaller businesses. Here are more details on Text-em-all. 

Text-em-all Features

• MMS: Send images and files to your customers using the MMS option.
• Surveys: Collect feedback and gain insight from your customers using the SMS survey option.
• Flexible inbox: Share your inbox with your team and make it easy for them to collaborate on message threads.
• Personalization: Add personalized fields in your text messages when uploading a file to the broadcast page.
• Text signatures: Create a text signature and add it automatically to any text message.
• Text templates: Add previously created text messages to your text broadcast or create new templates for future use.
• Message library: Find a list of audio and text messages that have been saved to your account.
• Combo broadcast: Send both voice and text broadcasts simultaneously.

Pros of Text-em-all 

• Great Text-em-all support team: Text-em-all has an excellent support team, and users appreciate how quickly and efficiently they get solutions to their problems.
• Ease of communication: Certain Text-em-all features, such as auto-replies, repeating broadcasts, combo broadcasts, etc., save a lot of time and help in easy communication with customers.
• User-friendly interface: This software has an extremely easy-to-use interface that requires absolutely no technical skills to use.

Cons of Text-em-all

• Issues with Text-em-all app: Users have pointed out that though the computer version works of Text-em-all fine, there are some faults with the app and very limited features in the mobile app.
• Issues with Text-em-all pricing: Text-em-all’s first version charges the user 5 cents per credit, which can be quite expensive if you have to send messages to a large group of people. The second version starts from $10 per month which doesn’t include major texting functionalities.
• Delays in message delivery: Some users have complained about messages not being delivered timely, the software really lags in this regard.

Text-em-all Pricing

Text-em-all offers a free plan with basic features, and their monthly plan starts at $19 per month based on group size. Apart from this, Text-em-all also offers credit-based pricing options ranging from 5¢-9¢ / credit based on volume. 

Text-em-all Integrations

Text-em-all offers integrations with a number of software and tools, you can also use Text-em-all API to build integrations with your existing system. Popular Text-em-all integrations include:

• Zapier
• Salesforce
• Shopify
• Facebook
• HubSpot 
• Pipedrive
• And more

Text-em-all Reviews & Ratings

Text-em-all ratings are 4.7 on Capterra and 4.8 on G2. Here’s what customers are saying about it:

“Because we use this software so infrequently, there are some updates that can be confusing when trying to set up at a moments notice for emergency notifications.”

“The Call ‘Em All interface is very user-friendly. If you are not able to find something quickly, there is always a representative available to chat.”

Source: Capterra

Text-em-all Support Channels 

• Phone
• Chat
• Email
• FAQs

14. Klaviyo 

Klaviyo Overview

Klaviyo is a popular software, especially in the email marketing sector. The software focuses on increasing business growth through highly personalized SMS and email campaigns. For this, the Klaviyo software offers email, SMS, and automation to develop digital relationships between businesses and their clients. However, note that Klaviyo is more catered to email marketing and delivers minimum results through SMS marketing.

Klaviyo Features

• Two-way SMS: Allows you to do one-on-one conversations with users directly from the platform.
• Toll-free and shortcodes: Use short codes and toll-free numbers to reach out to people at scale and to create a brand image.
• SMS compliance: Klaviyo ensures that your message recipients don’t get text messages during inappropriate hours.
• Predictive text: Klaviyo automatically anticipates and creates text messages by accessing the users’ entire profile and shopping history.
• SMS scheduling: Use the scheduling option to create and schedule messages to be delivered on a future date. 

Pros of Klaviyo

• Excellent Klaviyo customer support: Klaviyo’s customer service is amazing and is readily available via chat. The customer service agents also possess a great degree of knowledge about the functionality/capabilities of the product.
• Great email marketing tools: Klaviyo is more focused on email marketing and thus offers some of the best email marketing features.
• Strong integration: Klaviyo seamlessly integrates with third-party tools such as Shopify, Mailchimp, HubSpot, etc., and improves marketing automation. 

Cons of Klaviyo

• Issues with Klaviyo pricing: Klaviyo’s pricing is a bit expensive for the basic SMS features that it offers making Klaviyo alternatives a better option.
• Difficult setup: Kalviyo’s setup is quite difficult and users often complain about the setup process being very slow and problematic.
• Glitchy software: The software’s UI for automation is not intuitive, subscription forms don’t work properly due to outdated codes, and incur many other glitches. 
• Limited SMS marketing capabilities: Klaviyo software doesn’t pay much focus to SMS marketing and its features and is rather more focused on email marketing automation. 

Klaviyo Pricing

There are three Klaviyo pricing options available:

• Free plan: $0
• Email & SMS plan: Starting at $60 a month
• Email plan: Starting at $45 a month

Klaviyo Integrations

Klaviyo has more than 350 pre-built integrations and flexible API, including:

• Mindbody
• Shopify
• Meta
• Stripe
• Woo
• Square
• Google ads
• And more..

Klaviyo Reviews & Ratings 

Klaviyo customer ratings on Capterra are 4.6/5 on average and 4.6/5 on g2. And here’s what Klaviyo’s customers are saying: 

“Klaviyo is easy to use, implement, and set up. The customer service responded quickly, and there are tons of material to check online if you are stuck with a feature. I love the A-test features on popups and emails. Good integration with Shopify.”

“The price is the worst part of it, for sure. And this is something that they would need to reconsider as someone who is starting out cannot use their services from the start.”

Source: Capterra 

Klaviyo Support Channels

• Email
• Chat
• Phone

15. Twilio | Twilio Vs SimpleTexting 

Twilio Overview

Twilio is a Communications Platform as a Service (CPaaS) platform that allows you to integrate communication features like SMS, voice calls, and video chat into your current system via APIs. The software offers limited SMS features and has a volume-based pricing model. Here’s a detailed look at what Twilio has to offer: 

Twilio Features

• Webchat: Allow visitors to start conversations with you right on the website and turn them into leads. 
• Broadcast/Bulk SMS: Send out SMS to a large number of people at once.
• Run campaigns: Set up and run promotional campaigns easily via SMS.
• Appointment reminders: Send out automated appointment reminders to customers to improve retention and presence rate.

Pros of Twilio

• Tech support is good: Twilio’s tech support is quite helpful, and users appreciate prompt responses from them.
• Easy integration: Twilio seamlessly integrates with third-party tools and applications.

Cons of Twilio

• Complex implementation: Twilio is a complex software and requires a dedicated tech team to implement it. This can be quite expensive for a small business that may not have a tech team or the capacity to hire one and, hence, should look for companies similar to Twilio.
• Lacks texting features: Twilio lacks many SMS features, such as automated text messaging, drip campaigns, etc.
• High Twilio cost: Twilio is unfit for startups or smaller businesses, with SMS pricing starting at $0.0069 per SMS.
• Charges extra for customer support: Twilio charges $250 extra for offering customer support.
• No-two-way texting feature: Twilio does not offer two-way text messaging feature so using it, you can’t really have conversations with your customers and is the biggest reason why users look for Twilio alternatives.  

Twilio Pricing

Twilio SMS pricing is based on the number of SMS volumes. Its pricing for the same starts at $0.0069 and goes up to $0.0079. 

Twilio Integrations

Twilio offers an API using which you can integrate different capabilities into your existing system. 

Twilio Reviews & Ratings

Twilio has a rating of 4.4/5 on Capterra and 4.2/5 on G2. Here’s what Twilio customer reviews look like: 

“Doesn’t have 2-way, bi-directional texting capabilities when a prospect responds via text to either our meeting reminders or marketing messages.”

“It is really techy and not everyone from every team can be involved in setting it up. Sometimes reliability issues arise, the pricing felt jumpy too.”

Source: Capterra

Twilio Support Channels

• Help center
• Email
• Ticket system 

16. Chiirp | Chiirp Vs SimpleTexting 

Chiirp Overview

Chiirp is a useful customer communication software that offers tools for SMS & email marketing, lead generation, reputation & review management, and more! The software offers a very seamless application and excellent customer support. However, its pricing and limited integration options are its biggest pain points. 

Chiirp Features

• 2-Way texting: Have one-on-one conversations with users directly from the platform.
• Broadcast messaging: Send SMS to your entire contact list at once and save time.
• Personalized messaging: Use merge fields to personalize each message even though it is in a broadcast.
• Tags: Add tags to conversations so that there is no confusion among team members.
• Chiirp mobile app: Carry on a 2 way conversation, send broadcasts and more, all from the Chiirp app.
• Scheduled messages: Type messages now and schedule them to be sent out on a later date and time. 
• SiteChat: Use SiteChat widget and convert website visitors into SMS subscribers.

Pros of Chiirp

• Great customer service: Chiirp users appreciate the company’s customer service team for providing timely and effective resolutions.
• Chiirp app is convenient: Users really appreciate how smoothly the Chiirp app functions and love how they can automate SMS and access other things right on their phones. 

Cons of Chiirp

• Expensive: Chiirp’s  pricing starts at $350 a month, and in addition to this, the platform also charges a $1000 set-up fee, making businesses look for Chiirp alternatives.
• Difficult to use: Chiirp has plenty of customizations, so it can be quite a challenge for customers to get a hang of the software.
• Limited integration: Chiirp is still at a growing stage, and so, it integrates with a very limited number of third-party tools and apps. 

Chiirp Pricing

Chiirp offers two kinds of pricing options:

• Freedom: $350 per month + $200 set up fees
• Partner: $650 per month + $1000 set up fees

Chiirp Integrations

Chiirp integrates with limited tools and software, including:

• ServiceMonster
• Service Titan
• HouseCall Pro
• Zapier
• Jobber 

Chiirp Reviews and Ratings

Chiirp has a rating of 4.3/5 on Capterra and here’s what Chiirp customers are saying:

“We didn’t like the entire experience. I am not sure if they were just having a bad couple weeks but nothing worked properly when we set it up. And again we had zero support setting it up. Basically they would blame the software we were using instead of trying to help. Terrible experience.”

“Chirrp is very easy to use vs other comparable software! Customer support is amazing and timely! They even have a library of training videos so you can easily navigate and implement the software with virtually no help at all!”

Source: Capterra

Chiirp Support Channels

• Email
• Phone
• Chat 

Why Emitrr is the best SimpleTexting Alternative?

Affordable pricing, no hidden charges

Unlike SimpleTexting, Emitrr offers a fairly simple and 100% transparent billing system. Emitrr has a very affordable pricing plan. No extra charges are applicable beyond the package cost. The initial set-up and onboarding are entirely free without any hidden fees.

Additional features

Emitrr isn’t just your ordinary texting platform. It’s a comprehensive solution that transforms customer interactions into a seamless journey. With an array of features including online scheduling, automated texting, reminders, reviews, feedback, and surveys, VoIP, etc. Emitrr delivers everything you need for a complete and exceptional customer experience.

However, you may have observed that these other alternatives fall short of offering capabilities beyond basic texting. Moreover, they lack the provision of user-friendly automation to effectively enhance business operations and boost efficiency.

Top-notch 24/7 customer support

Customer support is a source of pride for Emitrr. Quick query resolution and swift problem-solving set Emitrr apart as the most preferred choice over other competitors. Emitrr ensures timely attention to every customer, guaranteeing seamless business operations and eliminating obstacles on your path to achieve greater success.

The team is committed to receiving valuable insights and delivering best-in-class solutions for every business challenge. Tailored and customized, these solutions empower your business to thrive and focus on what truly matters.

Most Emitrr customers give a flawless 5 out of 5 rating for exceptional service and enthusiastically recommend the platform over competitors.

1000+ CRM integrations

Effortlessly streamlining workflows demands smooth integration with your current CRM/EMR/EHR/PMS systems. Unlike SimpleTexting and other options, Emitrr excels in automation thanks to its seamless integrations. 

Emitrr flawlessly incorporates your existing CRM/EMR/EHR/PMS, automating repetitive tasks and supercharging your operational efficiency.

All-in-one Platform

Emitrr brings all your conversations, team, reviews, calendar, and emails under one roof. No more hopping between platforms! With Emitrr, everything is just a click away on a single screen, freeing you to concentrate on other vital business tasks.

Emitrr’s Chrome Extension

Tired of copying and pasting phone numbers into your texting app? Emitrr’s Chrome Extension has you covered. It lets you send a text message directly from anywhere you spot a number, no need to switch back to your texting platform. Simply click the Emitrr logo on the number, and start texting instantly.

In-chat Features

In addition to these, Emitrr provides a host of features right within the chat, streamlining your conversation management. Some of these helpful features include:

• Assigning a conversation to a team member
• Adding notes to the conversation for reference
• Marking a conversation as read or unread
• Setting a disposition to track progress
• Indicating if the conversation is open or close
• Organizing conversations into folders
• Blocking contacts when needed
• Printing the conversation for your records.

Which Industries are catered by Emitrr? 

Healthcare & Clinics

Emitrr is the number one choice of healthcare professionals, be it for dentists, surgeons, medical spa clinic owners, veterinarians, ophthalmologists, and more. This is because Emitrr is HIPAA compliant and it seamlessly integrates with 500+ EHR/PMS software such as Denticon, Dentrix, AthenaHealth, etc., ensuring you can carry out patient engagement and communication seamlessly. The software offers tools like SMS, VoIP, reputation management, appointment reminders, appointment scheduling, and more, and is one of the best healthcare communication software. 

Here’s a short video explaining how doctors can use Emitrr:

Real estate

Emitrr is also ideal for real estate business owners looking to generate more leads and improve remote communication with their teams. For this, businesses can take advantage of Emitrr’s VoIP for real estate with features such as call forwarding, IVR, conference calls, etc. They can also use Emitrr’s Real estate SMS texting with useful features like SMS automation, auto-replies, missed-call-to-text, etc., to never miss out on a sales opportunity.

Insurance

Businesses can benefit from Emitrr’s VoIP meant for insurance businesses to handle high call volumes, and manage multiple locations at the same time. They can also do insurance text message marketing using automated SMS for sharing information or promotions, surveys and feedback forms for collecting feedback, and much more.  

Small businesses

If you are a small business looking for functionalities to market your products or services, grow your subscriber list, and communicate with customers easily at an affordable price, then you should consider booking a demo call with Emitrr. 

Education & schools

Since SMS has a high open rate, it is the best medium for institutions or schools to communicate important information and updates to students and their parents. For this, Emitrr offers two-way texting, bulk messaging, customization, SMS templates for schools, recurring reminders, etc., so that you can automate and save administrative time that may go to waste in calling each parent individually. 

NGOs & non-profits

Investing in a texting service for a non-profit might be a good idea if you want to grow your list of members especially. Using Emitrr’s VoIP or SMS service, you can reach out to your existing members at once and share events and other updates with them. You can also send SMS to other people and grow your NGO community easily. 

Home service

Emitrr’s recurring messages, file sharing option, VoIP feature, two-way texting feature, etc., could come in very handy for home service businesses. Emitrr’s integration with CRM and home service software can help them in automating several tasks right from taking bookings to obtaining surveys. 

Law

Emitrr also caters to law firms by offering them features like review and reputation management, appointment reminders and scheduling for lawyers, file sharing, secure texting, and more. Additionally, Emitrr’s VoIP for law firms can also come in handy to connect with your law team and clients with ease. 

Religious institutions

If you run a religious institution such as a church and are looking for a church texting service or something similar to simplify communication with your members via call or SMS then again, you can count on Emitrr for the same. 

Ecommerce and retail

Lastly, if you are a retail or e-commerce business owner in need of a texting or VoIP service to grow your subscriber list or to run retail SMS marketing campaigns for promoting your business, then Emitrr could be just the right software for you. From seamless integration with over  500 CRM tools and services like reputation management, campaign automation, VoIP, and more, you can automate everything with it. 

How To Switch From SimpleTexting To Emitrr?

Transitioning from SimpleTexting to Emitrr is a breeze, requiring zero effort on your part. Emitrr’s dedicated customer support team takes care of it all. Here’s how the process unfolds:

• Seamless Data Migration: Your automation settings and contacts seamlessly move to Emitrr, and there’s no extra cost involved.
• Number Porting and Text-Ready: Our team handles porting your existing number and making it text-enabled, ensuring a smooth transition.
• Integrations in Place: All your existing integrations find their new home in your current CRM, ensuring uninterrupted workflows.
• Empowering Training: Your team receives comprehensive in-person and online training, setting you up for a successful start.
• Ongoing Support: We’re here for you. If questions arise or issues occur, team Emitrr is ready to guide you every step of the way.

With Emitrr, making the shift means a seamless process, expert guidance, and an opportunity to unlock enhanced features for your business.

Now, armed with all the information, it’s time to seize the opportunity. If you’re a SimpleTexting user looking for enhanced features, better pricing, round-the-clock customer support, and a way out of hidden charges, the solution is clear – make the switch to Emitrr. 

Book a Demo, now!

FAQs