Top 10 Zoom Phone Alternatives for Your Business

Introduction

Good communication can make or break a business. Every phone call, reminder, or customer question you handle leaves an impression, and the smoother everything runs, the better your business appears. That’s why many companies turn to Zoom Phone, a VoIP-based communication system. It works well with Zoom Meetings and gives teams a simple way to manage calls and messages in one place.

Still, Zoom Phone isn’t always the best fit. Some businesses find it too expensive, while others need features it doesn’t cover, and many teams want stronger connections with the tools they already use.

If that sounds familiar, you’re not alone. More and more businesses are looking at Zoom Phone alternatives that offer flexible pricing, better automation, or a more modern experience. In this guide, we’ll go over the top options to help you find the one that actually fits your needs.

What is Zoom Phone?

Zoom Phone is a cloud-based business phone system that extends the power of Zoom beyond video meetings. It allows teams to make and receive calls, send SMS messages, and manage contacts, all from a single, unified platform. Designed for businesses of all sizes, it works seamlessly across desktop, mobile, and desk phones, making it easy for employees to stay connected whether they’re in the office, remote, or on the go. With features like smart call routing, voicemail transcription, and robust integrations, Zoom Phone helps streamline communication and improve overall team productivity.

Zoom Phone Features 

• Unified Communication Platform: Combines calling, messaging, video, and contact center tools in a single solution.
• Highly Scalable: Suitable for businesses of all sizes, from startups to global enterprises.
• Strong Integration Ecosystem: Connects with over 200 apps, including Salesforce, Microsoft Teams, HubSpot, and Slack.
• VoIP Calling: A robust cloud phone system with features like smart call routing, call forwarding, and voicemail-to-email.
• HD Video Conferencing: Host crystal-clear video meetings, complete with screen sharing, breakout rooms, and webinar tools.
• Team Messaging: Collaborate in real-time, chat, share files, assign tasks, and keep your team aligned.
• Call Flip & Monitoring: Switch calls between devices without interruption and monitor live calls for support or coaching.
• Business SMS & MMS: Send text and multimedia messages straight from the Zoom app.
• AI-Powered Virtual Agent: A 24/7 digital receptionist that can handle incoming calls autonomously, reducing missed calls and wait times.
• Voicemail Transcription: Read voicemails as text, perfect for quick glances during busy times.
• Call Management: Route, forward, and transfer calls easily.
• Do Not Disturb (DND): Control when you’re available for calls to maintain focus or downtime.
• Call Recording: On-demand and full-time recording, transcriptions, and playback allow you to easily archive and retrieve phone conversations.
• Salesforce Integration: Native Salesforce.com integration improves productivity with click-to-dial, screen pops, and automated call activity logging.
• Desk Phone Support: Compatibility with a variety of desk phones from leading manufacturers.
• Secure Voice Calls: Zoom Phone supports secure voice calls for connections between the Zoom Cloud and the Zoom desktop app, mobile app, web browser/app, and supported SIP devices.

Zoom Phone Pros

• User-Friendly Interface: Simple to navigate, making it accessible for users of all experience levels.
• Highly Scalable: Supports both small meetings and large virtual events.
• Superior Audio & Video Quality: Ensures HD video and clear audio, even in large meetings.
• Robust Collaboration Tools: Includes screen sharing, breakout rooms, and whiteboarding to improve teamwork.
• Strong Security Features: Offers encryption, waiting rooms, and password protection to secure meetings.
• Cross-Platform Compatibility: Works seamlessly across devices, including Windows, Mac, Android, and iOS.

Zoom Phone Cons

• Free Plan Restrictions: The free plan limits meetings to 40 minutes, which may disrupt longer discussions.
• High System Resource Usage: Zoom requires significant bandwidth and processing power, which can affect performance on older devices.
• Complex Advanced Features: Some advanced features may require additional training to use effectively.
• Potential Lag & Delays: Performance may decrease during peak usage times or with weak internet connections.

Zoom Phone Pricing

Zoom offers several pricing plans to suit various needs: 

• Basic Plan: Free
• Pro Plan: Starting at $13.99 per month per user
• Business Plan: Starting at $19.99 per month per user
• Enterprise Plan: Starting at $25.99 per month per user

Zoom Phone Integrations

Zoom seamlessly integrates with a wide range of tools and platforms, including:

• Google Calendar & Microsoft Outlook
• Slack
• Salesforce
• Dropbox 
• Zapier
• Trello & Asana 
• HubSpot 

Zoom Phone Customer Support Channels

• 24/7 Live Chat Support
• Phone Support
• Help Center 
• Community Forum 
• Zoom Video Tutorials 

Zoom Phone Ratings

Zoom Phone has a rating of 4.5 on Capterra and 4.6/5 on G2.

Zoom Reviews

“Satisfactory solution”

“Great communication tool”

Source: Capterra

Why Do Businesses Seek a Zoom Phone Alternative?

Can Feel Expensive for Startups or Small Businesses

If you’re running a small team or just starting out, the cost of Zoom Phone can start to feel like a stretch. What looks like an affordable plan upfront can quickly get pricey once you add on the features you might actually need. That’s why many businesses start searching for a more affordable Zoom phone replacement that fits their budget without cutting corners.

Lacks Tailored Options to Fit Different Business Needs

Every business is different, but Zoom Phone doesn’t always allow for the kind of personalization teams are looking for. Whether it’s customizing call flows, voicemail greetings, or routing rules, it can feel a bit rigid. That’s when people begin looking into an alternative to Zoom that’s more flexible and easier to tailor to their daily operations.

Might Not Keep Up as Your Business Grows

Zoom Phone might work great when your team is small, but as your business grows, it can struggle to keep up. From limited admin controls to less flexible user management, many growing businesses start to feel boxed in. It’s a big reason why companies start exploring Zoom phone alternatives that are better suited for scale.

Missing Key Features

There are a few things you’d expect to come standard, like advanced call routing, shared numbers, or detailed call logs, but with Zoom Phone, those features either aren’t available or require expensive add-ons. That leaves many teams searching for the best Zoom phone alternative that has everything they need out of the box.

It’s Not Always the Easiest to Use

Let’s be honest, Zoom Phone isn’t always the most user-friendly tool out there. Setting things up can take longer than expected, and even day-to-day use can be frustrating for team members who aren’t tech-experts. If it feels like too much of a hassle, it makes sense to look for a Zoom phone competitor that’s easier to use.

What Features to Look for in a Zoom Phone alternative?

Let’ understand the features one should look for in a Zoom Phone Alternative: 

Clear, Reliable VoIP Calls

Clear audio shouldn’t be a luxury; it should be standard. Many businesses look for a Zoom phone alternative simply because dropped calls and poor sound quality slow everyone down. A reliable system ensures smooth communication, especially for remote or hybrid teams. It’s one of the first things people want done right.

Smart Call Routing & IVR

Your calls should go to the right person without wasting time. With smart routing and IVR, customers get where they need to be, fast. If your current setup doesn’t do that well, it’s worth exploring an alternative to Zoom phone that offers smarter, more flexible routing. Better flow means better service.

AI Tools Built-In

AI can handle the busywork, like transcribing calls or suggesting follow-ups. These tools save your team time and reduce mistakes. Businesses often switch to a better Zoom phone alternative when they realize how much smoother things run with a little AI help. It’s about working smarter, not harder.

Call Recording Options

Recording calls is essential for training, compliance, and quality checks. It’s a feature many expect to come standard, but not all systems deliver. If you’re searching for a Zoom phone replacement, built-in recording that’s easy to access is a must. It adds transparency and keeps your team sharp.

Live Call Monitoring

Managers need to hear calls in real-time, especially for support or sales. Live monitoring allows for quick coaching or intervention when needed. Many businesses turn to Zoom phone competitors because this feature is limited or missing altogether. It’s a huge help for team performance.

CRM Integration Ready

Jumping between platforms slows everything down. A good Zoom phone alternative integrates smoothly with your CRM, so calls, notes, and customer data stay in one place. That kind of connection makes daily work easier and more accurate. It’s a no-brainer for growing teams.

Call Analytics & Reports

You can’t improve what you don’t measure. Detailed call analytics help track performance, spot trends, and make smarter decisions. A lack of insight is a top reason businesses seek a Zoom phone competitor. With better data, teams work better.

Click-to-Call Simplicity

Manually dialing numbers? That’s outdated. Click-to-call lets your team place calls straight from your CRM or browser. It’s one of those features that feels small but saves hours, and it’s often missing until you find the right Zoom phone alternative.

Mobile App Access

Business doesn’t stop when you leave your desk. A reliable mobile app lets your team handle calls and messages on the go. Many switch to an alternative to Zoom because their team needs that kind of flexibility. Mobility matters more than ever.

Voicemail to Text

Listening to voicemails can be slow and inconvenient. A good Voicemail transcription software helps turn messages into text you can scan quickly. Teams looking for a better Zoom phone alternative love this for staying responsive without wasting time. It keeps you in control of your day.

Easy Number Porting

Switching phone systems shouldn’t mean losing your number. A good Zoom phone replacement makes porting fast, simple, and painless. It’s a small detail that makes a big difference during migration. You keep your number, your brand, and your workflow.

Team Collaboration Tools

Shared inboxes, internal chats, and call queues help teams stay connected. These tools are essential for sales and support teams that need to move fast. Many businesses turn to Zoom phone competitors that support better teamwork features out of the box. Collaboration shouldn’t be complicated.

Efficient Call Queues

Call spikes happen, and when they do, you need a system that can handle the load. Smart queuing helps manage high volumes without overwhelming your team. A poor setup leads many to look for a Zoom phone replacement with better flow control. It’s about keeping things calm during chaos.

Multi-Device Sync

You should be able to start a call on one device and finish it on another. Multi-device sync makes that possible without missing a beat. If your current phone system doesn’t offer this, it might be time for a Zoom phone alternative that fits the way you actually work. It’s smooth, simple, and smart.

Custom Caller ID

Sometimes, you want to control which number shows up when you call, whether it’s your main line or a campaign number. Custom caller ID lets you choose what your contacts see. It’s a small feature with a big impact, and one more reason people seek a more flexible Zoom phone competitor.

Auto & Power Dialing

Manually dialing each number slows your team down. Auto and power dialers let them focus on the conversations, not the setup. Businesses often switch to a Zoom phone alternative to streamline outbound calling. It’s about speed and efficiency.

API for Custom Setups

Not every business fits in a box. API access lets your developers connect your phone system to your existing tools and workflows. A good Zoom phone replacement offers the flexibility to build exactly what you need. It’s perfect for teams that want full control.

Call Tags & Notes

Adding quick notes or tags to calls helps your team stay aligned. It keeps everyone in the loop and makes follow-ups easier. If that’s missing from your current setup, it’s worth exploring alternatives to Zoom phone with better team tools. Context is everything.

GDPR & HIPAA Compliant

If you handle sensitive data, security isn’t optional. A proper Zoom phone alternative offers full compliance with data regulations like GDPR and HIPAA. That peace of mind matters, especially in healthcare, legal, or finance. Safe data means safe business.

10 Best Zoom Phone Alternatives

1. Emitrr
2. RingCentral
3. Cloudtalk
4. Ooma
5. OpenPhone
6. Nextiva
7. Dialpad
8. GoTo Connect
9. 8×8
10. Vonage

1. Emitrr: Best Zoom Phone Replacement

Emitrr Overview

Emitrr is a full-featured communication platform designed for small and growing businesses, making it one of the best Zoom Phone alternatives for teams looking to streamline calls, texts, appointments, and follow-ups in one easy-to-use place. With features like voicemail-to-text, smart call routing, automated text messages, and HIPAA-compliant messaging, Emitrr simplifies daily communication. Ideal for healthcare, wellness, and service-based businesses, it’s easy to set up, reduces no-shows, saves time, and keeps teams connected. Highly rated on Capterra, GetApp, Software Advice, and Tekpon, Emitrr is trusted by businesses for delivering exactly what it promises

Emitrr Features

• AI Call Routing: With AI call routing, every call is analyzed to see if it’s from a new or existing patient, and then connected to the right person or department, no manual transfers needed.
• AI Call Handling: AI call handling takes care of routine conversations like FAQs, bookings, or cancellations, and can also be customized to manage more complex calls when required.
• AI Call Forwarding: Instead of sending every call to the same queue, AI call forwarding understands intent and context, prioritizing VIPs or escalating urgent calls instantly.
• AI Call Screening: By filtering out spam and robocalls, AI call screening ensures your team spends time only on genuine callers.
• AI Call Recording: AI call recording automatically saves conversations, flags possible compliance risks, and creates a library you can use for training and quality assurance.
• AI Call Queues: Long hold times shrink with AI call queues, which can resolve simple requests on their own and send automatic messages if someone hangs up mid-way.
• AI SMS Nudges: When wait times build up, AI SMS Nudges give callers the option to switch to text, keeping the conversation going without keeping them on hold.
• Smart Phone Trees: Smart phone trees replace confusing button-press menus with an intelligent system that guides callers smoothly to the right destination.
• AI Summaries & Transcripts: Save time with AI Summaries & Transcripts that turn lengthy conversations into concise notes and accurate call records.
• AI Data Collection: From demographics and insurance details to medical history, AI Data Collection gathers key information before your staff even picks up the phone.
• Dashboards & Reports: Dashboards & Reports give you clear insights into how many calls were answered, missed, or dropped, making it easier to spot and fix issues.
• Missed-Call-to-Text: With Missed-call-to-text, unanswered calls automatically trigger a follow-up SMS so no patient feels ignored.
• Call Pop: Call pop shows caller information instantly on your screen, allowing your team to greet patients personally and work more efficiently.
• EHR/EMR/PMS Integrations: EHR/EMR/PMS Integrations connect your AI phone system to the software you already use, so your workflows remain smooth and uninterrupted.
• Auto Dialer: The Auto Dialer removes the need for manual dialing by letting staff place calls instantly with just one click.
• Custom Extensions: Assign every team member their own unique call extension with personalized call settings tailored to their schedule.

Emitrr Pros

• Reliable Uptime: Enjoy peace of mind with a 99.99% uptime guarantee that keeps your communication consistent and interruption-free.
• User-Friendly Interface: Navigate effortlessly with a simple, intuitive dashboard that’s easy for anyone to use, with no steep learning curve.
• HD Call Quality: Make and receive calls with crisp, professional audio for a better customer experience.
• Fast & Easy Setup: Get started quickly with streamlined onboarding, minimal setup time, and helpful training.
• Seamless Integrations: Connect easily with your existing CRM, EHR, or PMS tools to keep workflows smooth and efficient.
• Affordable Pricing: Choose from flexible, cost-effective plans designed to fit the needs of small and growing businesses.
• All-in-One Communication: Manage calls, texts, and reviews in one unified platform, no need to juggle multiple tools.

Emitrr Cons

• Evolving VoIP Capabilities: Some advanced VoIP features are still being improved, so they might not be as polished yet.

Emitrr Pricing

Emitrr offers different pricing plans for different capabilities. For VoIP, there are 2 pricing plans – Standard and Professional. 

Name of the plan	Pricing if paid annually	Pricing if paid monthly
Standard	$20 per user per month	$25 per user per month
Professional	$25 per user per month	$30 per user per month

Key features of Standard Plan: 

• Calling (1000 mins/user)
• HD Voice
• Call Hold Music
• Call Recording (manual)
• Call Queue Groups
• Call Extensions
• Call Routing (During and After Hours)
• Call Transfer
• Call Forwarding
• Number Porting
• Contact Sync
• Set personal working hours
• Mobile App

Key features of Professional Plan: 

Everything in Standard plus

• Call Transcription
• IVR (Interactive Voice Response)  / Call Tree
• Call Recording (automated)
• Missed Call Auto Text
• Call Conference
• Voicemail Transcription
• HIPAA Compliance
• Access Management 

Emitrr Integrations

Emitrr offers 500+ integrations across different industries such as dental, recruiting, real estate, etc., with tools like:

• MailChimp
• Denticon
• AthenaHealth
• Zapier
• Salesforce
• HubSpot
• Facebook
• HouseCall Pro
• And more!

Emitrr Customer Support Channels

• Live chat: Chat with Emitrr’s live representatives
• Phone: Call Emitrr at +1 (210) 941-4696
• Email: Send email to Emitrr’s support team at support@emitrr.com
• Knowledge base
• FAQs/forum
• SMS

Emitrr Ratings

Emitrr has a solid 5/5 star rating on Capterra.

Emitrr Reviews

“You have it all integrated into one platform, the signatures, the amount of characters, you can attach files, send photos. You are able to create and send forms. Unlimited amount of things we can use and take advantage of.”

“I LOVE Emitrr. The support you get is wonderful, the app is easy to use and they have been incredibly responsive. As a small business, we needed a messaging platform that wouldn’t break the bank and this meets all our needs (and then some) without making us feel overwhelmed.”

Source: Capterra

2. RingCentral

RingCentral Overview

RingCentral is a versatile cloud communication platform for businesses seeking an all-in-one solution for calling, messaging, and video meetings. It’s best for companies that need scalable, enterprise-grade communication tools with advanced features like AI-powered call insights, team collaboration options, and seamless integrations with popular business apps.

RingCentral Features

• VoIP Calling: A robust cloud phone system with features like smart call routing, call forwarding, and voicemail-to-email.
• HD Video Conferencing: Host crystal-clear video meetings, complete with screen sharing, breakout rooms, and webinar tools.
• Team Messaging: Collaborate in real-time, chat, share files, assign tasks, and keep your team aligned.
• Call Flip & Monitoring: Switch calls between devices without interruption and monitor live calls for support or coaching.
• Business SMS & MMS: Send text and multimedia messages straight from the RingCentral app.

RingCentral Pros

• All-in-One Communication Platform: Brings together calling, messaging, video meetings, and contact center tools in a single, unified solution.
• Highly Scalable: Designed to support businesses of all sizes, from small startups to large global enterprises.
• Robust Integration Options: Connects seamlessly with over 200 apps, including Salesforce, Microsoft Teams, HubSpot, and Slack, keeping your workflows streamlined..

RingCentral Cons

• Challenging Setup for Non-Technical Teams: Initial configuration can be tricky without dedicated IT support.
• Limited Support for Niche Tools: While it integrates with major platforms, it may not work smoothly with less common or custom software.
• Customer Support Concerns: Despite 24/7 availability, some users report delays or unresolved issues.
• Inconsistent Call Quality: Occasional dropped calls or audio glitches can occur, particularly during peak usage.
• Basic Analytics: Reporting features may not be detailed enough for businesses needing deep insights.
• Mobile App Usability: The mobile app offers many features, but it isn’t always intuitive and can sometimes be buggy.

RingCentral Pricing

RingCentral offers a range of business communication plans, with pricing based on features and the number of users. Here’s a breakdown of the primary pricing plans for RingCentral MVP (Message, Video, Phone):

1. Essentials – Starting at $19.99 per user/month (limited to 20 users)
2. Standard – Starting at $27.99 per user/month
3. Premium – Starting at $34.99 per user/month
4. Ultimate – Starting at $49.99 per user/month

RingCentral Integrations

RingCentral offers an API and also integrates with 300+ options, including:

• HubSpot
• Google
• Zendesk
• And others

RingCentral Support Channels

• Knowledge Base
• Chat
• Email/Help Desk
• Phone Support
• 24/7 (Live rep)
• FAQs/Forum

RingCentral Ratings

RingCentral has a rating of 4.2/5 on Capterra and 4/5 on G2.

RingCentral Reviews

“It could be operator error, but it sometimes does not alert me right away when I miss a call/receive a voicemail on my cell phone.”

“I love how you can forward your calls to another number within the app. I love how ring central has the ability to transcribe your voicemails into text emails.”

Source: Capterra

3. OpenPhone

OpenPhone Overview

OpenPhone is a modern VoIP platform and a reliable Zoom Phone alternative designed for startups, small businesses, and remote teams. It brings together voice calls, texting, and collaboration tools in a single, easy-to-use interface accessible on desktop, mobile, and web, making communication seamless and efficient. It’s best for growing businesses that need a flexible, affordable phone system with shared numbers, CRM integrations, and easy scalability to support dynamic team communication.

OpenPhone Features

• Virtual Receptionist: Automatically answers and directs incoming calls to the right person or team.
• Smart Call Routing: Efficiently distributes calls to the appropriate team member or department.
• Call Outcome Logging: Allows agents to record call results for easier tracking and follow-ups.
• Call History Tracking: Keeps detailed records of each call, including time, date, and duration.
• Live Call Supervision: Managers can monitor live calls to ensure quality and provide guidance.
• Conversation Recording: Stores call audio for compliance, training, and performance reviews.

OpenPhone Pros

• Affordable and Feature-Rich: Provides powerful tools at a budget-friendly price.
• Simple Text Messaging: Ensures reliable and easy-to-use business texting.
• Easy Number Management: Lets you organize and manage multiple business lines effortlessly.
• Clear Audio and Smooth App Experience: Offers crisp call quality and an intuitive mobile interface for iOS users.

OpenPhone Cons

• Challenging Onboarding & Support: Some users report that the setup process and customer support can be frustrating.
• Restrictive Support Policies: Cancellation and service terms may feel limiting to some customers.
• Duplicate Notifications: Automated messages can sometimes be sent multiple times, confusing.
• Verification Limitations: Certain services don’t recognize OpenPhone numbers, requiring personal numbers for account verification.

OpenPhone Pricing

OpenPhone pricing plans are as follows:

• Starter: $15 user/per month
• Business: $ 23 user/per month
• Enterprise: Custom Pricing

OpenPhone Integrations

OpenPhone integrates with other business software and apps, which include, but are not limited to: 

• Hubspot
• Gong
• Google Contacts
• Salesforce
• Slack 

OpenPhone Customer Support Channels

• Knowledge Base
• Phone Support
• Email Support 

OpenPhone Ratings

OpenPhone has a rating of 4.2/5 on Capterra and 4.6/5 on G2.

OpenPhone Reviews

“If you want a reliable long-term platform, this isn’t the one. They will shut you down in a heartbeat based on speculation. Customer service/retention means nothing to this company at all. I set it up for business use to contact and follow up with my customers however, that only lasted less than 2 days. Don’t be fooled by the price, you pay for what you get. I wouldn’t recommend this platform to my worst enemy…IT ABSOLUTELY SUCKS!!!!”

“Do NOT waste your time or business with OpenPhone – I’ve lost a lot of money“

Source: Capterra 

4. Ooma

Ooma Overview

Ooma is a cloud-based VoIP phone system designed to streamline business communication and simplify daily operations, making it a reliable Zoom Phone replacement for teams looking to improve collaboration and customer interactions. It’s best for small to mid-sized businesses that need an easy-to-use, cost-effective phone solution with essential calling features, virtual receptionist options, and reliable call quality without the complexity of enterprise-level systems. While it offers many useful features, it’s important to review its capabilities and limitations to see if it’s the right fit for your business.

Ooma Features

• Call Center Management: Ooma provides tools like intelligent call routing, agent monitoring, and queue management to help run call centers more efficiently and improve customer support.
• Call Conferencing: Easily host conference calls so teams and clients can join real-time discussions and stay on the same page.
• Call Recording: Record calls for training, compliance, and quality assurance, giving businesses a way to review important conversations.
• Caller ID: See the name or number of incoming callers, making it easier to prioritize, screen, or identify calls quickly.

Ooma Pros

• Affordable International Calling: Ooma provides low per-minute rates for international calls, making it ideal for businesses that regularly communicate across borders.
• Free Toll-Free Number: Every Ooma business plan comes with a complimentary toll-free 800 number, giving your company a professional presence.
• Quick and Easy Setup: Ooma is simple to set up, allowing most businesses to start using it without a complicated installation process.

Ooma Cons

• Limited Advanced Features: Ooma may lack some sophisticated tools that growing or high-demand teams might need compared to other VoIP systems.
• No Call Hold or Transfer: The absence of basic functions like holding or transferring calls can interrupt workflows and affect customer service.
• Challenging User Interface: The dashboard and navigation aren’t always intuitive, making it harder for users to maximize the system.
• Weak Customer Support: Several users have described Ooma’s support as slow, unhelpful, or unprofessional.

Ooma Pricing

Ooma pricing offers different plans for its business phone solutions, catering to small and medium-sized businesses. Here’s a breakdown of the main plans:

• Ooma Office – $19.95 per user/month
• Ooma Office Pro – $24.95 per user/month
• Ooma Office Pro Plus – $29.95 per user/month

Ooma Integrations

Ooma can be integrated with many third-party tools, including:

• Salesforce
• Intuit quickbooks
• HubSpot
• Zoho
• And more!

Ooma Customer Support Channels

• Chat
• Email/Help Desk,
• FAQs/Forum
• 24/7 (Live rep)
• Phone Support

Ooma Ratings

Ooma has a rating of 4.4/5 on Capterra and 4.6/5 on G2.

Ooma Reviews

“Sometimes the call quality is horrible or just flat out unable to connect and it seems they have a lot of outages.”

“I love the customer service the best!!!! They are always on top of their game, and willing to go above and beyond to help you out.”

Source: Capterra

5. JustCall

JustCall Overview

JustCall is a cloud-based VoIP phone system that helps sales and support teams communicate more effectively. As a reliable Zoom Phone alternative, it allows businesses to manage calls, send text messages, and automate important workflows, all from one central platform. With CRM integrations, call tracking, and performance analytics, JustCall makes it easier for teams to deliver excellent customer experiences while staying scalable and easy to use in remote or hybrid environments.

JustCall Features

• Smart Call Routing: Automatically directs incoming calls to the right person or department, reducing wait times and improving response efficiency.
• Call Recording: Records every call for compliance, training, or reviewing customer interactions.
• Interactive Voice Response (IVR): Lets callers navigate a voice menu to reach the correct team or department, saving time for both customers and staff.
• Automated SMS: Sends text messages automatically for follow-ups, reminders, and updates, eliminating manual effort.

JustCall Pros

• Easy and Fast Setup: Onboarding is quick, and the platform is intuitive, even for users without technical experience.
• Seamless CRM Integration: Works smoothly with most major CRMs, making it simple to manage all customer interactions in one place.
• Budget-Friendly for Small Teams: Competitive pricing makes it a cost-effective solution for startups and small businesses.
• Global Calling Support: Provides international phone numbers and enables calls and SMS in multiple countries, perfect for distributed teams.
• Responsive Customer Support: Offers help via phone, email, and live chat, known for being prompt and reliable.

JustCall Cons

• Occasional Call Quality Issues: Some users experience dropped calls or minor delays, particularly on slower internet connections.
• SMS Limitations on Entry Plans: Advanced text automation features are only available in higher-tier plans.
• No Free Plan: JustCall doesn’t offer a free version, which may not be ideal for early-stage startups or individual users with tight budgets.

JustCall Pricing Plans

JustCall Pricing offers the following subscription plans:  

• Essentials: $29/user/month
• Team: $39/user/month
• Pro: $69/user/month
• Business: Custom pricing

JustCall Integrations

• HubSpot
• Salesforce
• Zoho CRM
• Pipedrive
• Slack
• Zapier
• Freshdesk
• Intercom
• Zendesk

JustCall Customer Support Channels

• Live Chat
• Email Support
• Phone Support
• Help Center & Documentation

JustCall Ratings

JustCall has a rating of 4.2/5 on Capterra and 4.3/5 on G2.

JustCall Reviews

“Amazing telephony solution for small businesses”

“Excellent solution and excellent customer support”

Source: Capterra

6. Nextiva

Nextiva Overview

Nextiva is a complete communication platform that makes it easier for businesses to stay connected with their customers and keep operations running smoothly. By bringing together voice, video, SMS, and reputation management tools, it helps teams provide professional, seamless experiences, making it a smart Zoom Phone alternative for businesses that want everything in one place.

Nextiva Features

• Auto Attendant (IVR): Custom greetings and call menus to route calls automatically.
• Call Routing & Call Queues: Direct calls to the right team, manage busy lines with queues.
• Call Forwarding & Transfer: Send calls to another device or team member easily.
• Voicemail to Email & Transcription: Get voicemails in your inbox or as text.
• Number Porting – Keep your existing phone numbers when switching.
• Local & Toll-Free Numbers: Choose numbers that fit your business presence.
  

Nextiva Pros

• All-in-One Communication Hub: Keep calls, texts, emails, and customer conversations organized in a single platform.
• Powerful Reputation Management: Makes it easy to gather and manage online reviews to maintain a strong brand image.
• Flexible & Customizable: Features like message templates and CRM integrations allow you to tailor the platform to your business needs.
• Reliable Customer Support: Provides responsive help through multiple channels to keep your team running smoothly.

Nextiva Cons

• Higher Cost for Small Businesses: The pricing may be steep for smaller teams that don’t require all the advanced features.
• Basic Automation: Text automation is limited and may not handle more complex workflows.
• Limited Review Integrations: Connects with only a few major review platforms, which may restrict some reputation management needs.

Nextiva Pricing

Nextiva offers a few different VoIP and business communication plans, with pricing based on features and the number of users. Here’s an overview of Nextiva pricing plans:

• Essential – Starting at $23.95 per user/month (billed annually, for 20-99 users)
• Professional – Starting at $27.95 per user/month (billed annually, for 20-99 users)
• Enterprise – Starting at $37.95 per user/month (billed annually, for 20-99 users)
• Ultimate – Starting at $67.95 per user/month (for comprehensive needs, with custom features)

Nextiva Integrations

Nextiva integration options include: 

• HubSpot
• Salesforce
• Zoho
• Workbooks
• Act!
• Goldmine

Nextiva Customer Support Channels

• Phone Support
• Email/Help Desk
• FAQs/Forum

Nextiva Ratings

Nextiva has a rating of 4.6/5 on Capterra and 4.4/5 on G2.

Nextiva Reviews

“Service is spotty, Calls get dropped, Phones disconnect from service, Voice Packets get lost. Forever ongoing contract auto-renewals without notifications to the client.”

“The phone system was with a lot of technical problems. Auto attendant not working, CRM not working, SMS not working.”

Source: Capterra

7. Dialpad

Dialpad Overview

Dialpad is a modern alternative to Zoom Phone that unifies voice calls, video meetings, and team messaging into a single platform. With intelligent features such as AI transcriptions, live call analytics, and smooth tool integrations, it supports efficient communication for teams anywhere.

Dialpad Features

• AI-Powered Voice Intelligence: Converts calls into real-time transcriptions and delivers actionable insights, letting you focus on conversations instead of note-taking.
• All-in-One Communication: Brings voice calls, messaging, and video meetings together in a single, user-friendly platform.
• Voicemail-to-Text: Automatically transcribes voicemails so you can review messages quickly while on the move.
• Smart Call Routing & Queues: Directs calls to the appropriate person or department, reducing wait times and improving customer experience.

Dialpad Pros

• Clean, Intuitive Interface: The dashboard is sleek and easy to navigate—even for new users.
• Smart AI Transcriptions: Saves time by automating note-taking and improving post-call follow-ups.

Dialpad Cons

• Not Ideal for Call Centers: Missing advanced features such as custom dashboards and detailed queue management tools.
• Setup Challenges for Large Teams: Scaling may require manual configuration, which can slow down implementation.
• Call Quality Depends on Internet: Poor network connections can cause dropped calls or audio problems.
• Limited International Features: Global calling options are restricted, which may be a drawback for teams with international clients.
• Higher Costs for Small Teams: Premium plans can be pricey for startups or small businesses with tight budgets.

Dialpad Pricing

Dialpad Pricing plans are as follows: 

• Standard: $15/user/month
• Pro: $25/user/month
• Enterprise: Custom

Dialpad Integrations

Dialpad integrates with a bunch of CRM tools, including:

• Salesforce
• HubSpot
• Zendesk
• Pipedrive
• Zoho

Dialpad Customer Support Channels

• Live chat
• Help Center
• Call
• FAQs

Dialpad Ratings

Dialpad has a rating of 4.2/5 on Capterra and 4.4/5 on G2.

Dialpad Reviews

“I do wish there were more permission settings to add a user (employee) in the field and only allow them to make outgoing or incoming phone calls. Also, I think pricing should be less for a user who is out in the field who only needs limited functions.”

“The Dialpad support team has always been very helpful and responsive. It is really nice to have a reasonably priced phone system that is very simple to use and robust.”

Source: Capterra 

8. GoTo Connect

GoTo Connect Overview

GoTo Connect is a popular Zoom Phone alternative that unifies calling, video meetings, and team messaging into one easy-to-use platform. Built for businesses that need flexible and reliable communication, it works seamlessly whether your team is in the office, working remotely, or on the move. With just an internet connection, GoTo Connect keeps everyone connected without the hassle.

GoTo Connect Features

• HD VoIP Calling: Enjoy crystal-clear voice quality over the internet without relying on traditional phone lines.
• Local & Toll-Free Numbers: Set up or port your business numbers with ease, including toll-free options to improve customer accessibility.
• Smart Call Routing & Auto-Attendant: Direct callers to the right department or team member automatically with customizable call flows.
• Call Forwarding & Transfers: Effortlessly forward or transfer calls to teammates or external numbers so every conversation is answered.
• Call Queues & Hold Music: Handle busy call times by placing callers in a queue with professional hold music and announcements.

GoTo Connect Pros

• Unified Communication Hub: Brings phone calls, video meetings, and messaging together in one platform, removing the need for multiple separate tools.
• Easy for Teams and Admins: An intuitive interface makes it simple for employees to use and hassle-free for administrators to manage.
• Consistently Clear Call Quality: Delivers stable, high-quality calls, even during peak usage or when working remotely.

GoTo Connect Cons

• Higher Cost for Small Businesses: Pricing may feel steep for small teams who only need basic calling features.
• Basic SMS Features: Text messaging is limited and not suitable for advanced SMS campaigns or workflows.
• Occasional App Performance Issues: Mobile and desktop apps may lag or freeze, especially during heavy multitasking.
• Limited Contact Center Functionality: Lacks some of the advanced features found in dedicated contact center.

GoTo Connect Pricing

GoTo Connect pricing plans offers: 

• Connect Phone System – $26 per user/month
• Connect CX – $34 per user/month
• Connect Contact Center – $80 per user/month

GoToConnect Integrations

• Microsoft Teams
• Salesforce
• Google Workspace
• Slack
• Zendesk
• Zoho CRM
• Zapier
• Microsoft Outlook
• Microsoft 365
• Google Calendar
• Google Contacts

GoTo Connect Support Channels

• Help Center
• Live Chat Support
• Phone Support
• Email Support
• Community Forum
• Knowledge Base
• Ticket Submission System

GoTo Connect Ratings

GoTo Connect has a rating of 4.5/5 on Capterra and 4.4/5 on G2.

GoTo Connect Reviews

“Perfect Product for All-in-out”

“Poor choice of phone system”

Source: Capterra

9. 8×8

8×8 Overview

8×8 is a unified communications platform that combines cloud-based phone services, video meetings, team messaging, and contact center tools in one place. Known for its strong security, global reach, and reliable call quality, it stands out as a dependable Zoom Phone alternative for businesses with multiple teams.

8×8 Features

• Auto Attendant: Greets callers and directs them to the right person or department automatically, minimizing missed calls and boosting efficiency.
• Call Center Management: Provides comprehensive tools to monitor, analyze, and enhance call center performance, from agent productivity to customer experience.
• Call Conferencing: Quickly set up group calls and connect multiple participants for seamless collaboration.

8×8 Pros

• Simple and Flexible to Use: Quick to set up and easy to manage, making it suitable for businesses and teams of any size.
• High-Quality Calls: Delivers clear, reliable voice calls, even over long distances, ensuring professional communication at all times.
• Comprehensive Feature Set: Packed with tools like team messaging, analytics, and more to support everyday business needs.
• Seamless Mobile Connectivity: Mobile apps and VoIP devices work together smoothly, keeping users connected no matter where they are.

8×8 Cons

• Billing Issues: Some customers have experienced incorrect charges or duplicate billing, causing unnecessary frustration.
• Payment Disputes Unresolved: Complaints mention unauthorized charges that weren’t corrected, even after repeated attempts to resolve them.
• Generic Automated Replies: Automated email responses are often unhelpful, providing vague or irrelevant solutions.
• Customer Support Difficulties: Support agents have sometimes misdiagnosed problems or failed to deliver on promised resolutions.
• Blame on Customer Devices: Technical issues were, in some cases, wrongly attributed to outdated hardware instead of being properly investigated.
• Overall Poor Support Experience: Many users describe their support interactions as unhelpful and disappointing, with no clear resolution provided.

8X8 Pricing

• This phone cloud service offers different pricing packages. The basic 8X8 pricing package starts at $24 per month for limited features. 

8X8 Integrations

This phone cloud system offers various integration options include: 

• Slack
• Microsoft Teams
• HubSpot CRM
• Freshdesk
• Zendesk Suite
• ServiceNow
• Microsoft Outlook
• Copper

8×8 Customer Support Channels

• Support Portal
• Live Chat
• Phone Support
• Community Forum
• Email Support
• Knowledge Base
• Social Media Support

8X8 Ratings

8×8 has a rating of 4.0/5 on both Capterra and g2.

8X8 Reviews

“Horribly unreliable, inconsistent and no one is responding to our emails. The system its self worked okay without the integration but the inaccurate billing is wild to me.”

“Good VOIP phone service, but support has turned to garbage and apps are laggy”

Source: Capterra

10. MightyCall

MightyCall Overview

Similar to Zoom Phone, MightyCall is a cloud-powered VoIP system tailored for small businesses that want reliable and straightforward communication. It lets you manage calls, texts, and voicemails from your smartphone, laptop, or desktop, no extra hardware required. With features like call routing, SMS, and auto-attendants, MightyCall is a flexible Zoom Phone replacement for growing teams.

MightyCall Features

• Business Phone Numbers: Pick from local, toll-free, or vanity numbers to give your business a professional and credible presence from the very first call.
• VoIP Calling: Enjoy clear, reliable internet-based calling on any device, no traditional phone lines required.
• Call Forwarding: Redirect calls to your mobile, landline, or team members so you never miss important conversations, even when you’re on the go.
• Auto-Attendant (Virtual Receptionist): Create a customized greeting and call menu that guides callers to the right person automatically, saving time and effort.

MightyCall Pros

• Quick and Simple Setup: No IT expertise required, get started within minutes and manage the system on your own.
• Ideal for Small Teams: Designed with small businesses in mind, offering only the features you actually need without extra complexity.
• Cost-Effective Plans: Delivers excellent value, especially with options for unlimited calling and texting.
• Work From Anywhere: 100% cloud-based and mobile-friendly, keeping you connected whether you’re remote, hybrid, or constantly on the go.
• Responsive Support: Get timely assistance through chat, email, or the help center whenever you need it.

MightyCall Cons

• Not Suited for Large Call Centers: Works well for small businesses, but isn’t designed to handle big customer support teams or high-volume call centers.
• Lacks Built-In Video Meetings: Video calling and conferencing require third-party tools, such as Zoom.
• Limited Integrations: Connects with CRMs like HubSpot and Salesforce, but the integrations aren’t as advanced as those offered by larger platforms.
• Missing Advanced Tools: Features like predictive dialers or whisper coaching are not included, making it less robust for enterprise needs.
• Extra Costs for International Calling: Frequent international calls may increase costs, so it’s important to review pricing in advance.

MightyCall Pricing

MightyCall Pricing has 4 pricing plans: 

• Core: $15
• Pro: $23
• Power: $30 
• Enterprise: Custom-made plans 

MightyCall Integrations

• HubSpot
• Salesforce
• Zoho CRM
• Zapier
• Google Contacts
• Microsoft Outlook

MightyCall Customer Support Channels

• Live Chat Support
• Email Support
• Help Center / Knowledge Base
• Support Ticket System
• Onboarding Assistance (for new users)

MightyCall Ratings

MightyCall has a rating of 3.8/5 on Capterra and 4.4/5 on g2.

MightyCall Reviews

“Missing important call center functionality, and poor support”

“Pleased With MightyCall”

Source: Capterra

Why Emitrr is the Best Zoom Phone Alternative?

If you’re on the lookout for phone system similar to Zoom phone that truly delivers, Emitrr could be exactly what you need. Whether you’re a small business or scaling fast, Emitrr makes managing communication smarter and easier. Here’s what makes it stand out from other Zoom phone competitors: 

AI Agent to Make Your Job Easier

Here’s a reframe of the AI features Emitrr offers:

• Inbound Call Management – AI takes care of incoming calls, directing them to the right team and giving quick responses to help customers faster.
• Express Agent – A speedy AI assistant that provides fast and accurate answers to customer inquiries for quick support.
• Healthcare Receptionist – A smart AI designed for healthcare, helping with appointment scheduling, reminders, and answering patient queries securely.

Watch how Emitrr AI agent Sarah makes texting effortless –

Advanced Call Handling That Keeps Things Flowing

Warm transfers, call queues, forwarding, you name it, Emitrr handles it smoothly. Every call follows a smart path, eliminating dropped leads or frustrated callers. It’s exactly the kind of thoughtful infrastructure you’d look for in a Zoom phone competitor when you need ordering behind the chaos.

Advanced AI VoIP Capabilities to Reduce Costs

Emitrr’s advanced AI VoIP features let you make high-quality calls at a lower cost. If you’re worried about paying too much for calls, Emitrr offers a budget-friendly solution without sacrificing quality, making it a standout when compared to Zoom Phone alternatives.

Easy Integration with 1000+ Third-Party Platforms

Emitrr easily connects with over 1000 apps like Salesforce, HubSpot, and more. This means you don’t have to worry about switching everything up, Emitrr works with the tools you already use, unlike some Zoom Phone competitors that might need complicated setups.

A Toolbox So Full, You Can Skip the Extras

Why juggle multiple apps when Emitrr packs everything into one handy dashboard? SMS automation, appointment reminders, and voicemail drops, you’ll find it all built in. It’s that all-in-one approach, making it a smart alternative to Zoom phone for teams tired of patching systems together.

Unified Communications

Instead of flipping between apps, Emitrr brings calls, texts, voicemails, reminders, and contacts all under one roof. It’s literally unified communications done right. That simplicity is rare and makes Emitrr one of the best Zoom phone alternatives, especially when staying organized matters.

Pricing That Feels Fair

No hidden charges. No confusing tiers. Emitrr offers straightforward plans that fit both solo professionals and teams looking to grow. When your wallet sighs in relief, it’s easy to see why people start calling it the smarter Zoom phone alternative.

Clean, Friendly Design That Makes Work Easy

You don’t need a degree in tech to figure this out. Emitrr’s interface is smooth, intuitive, and built for clarity, not clutter. If onboarding Zoom Phone left you frustrated, Emitrr is a breath of clean simplicity that puts you back in control.

Keeps Every Conversation Neat and Trackable

Need to remember who said what? Emitrr lets you tag messages, review client histories, and set quick follow-up reminders. It’s invaluable for anyone managing multiple clients, and why many consider it a better Zoom phone replacement for staying organized.

Texting Features That Actually Work for Business

Bulk messages, auto-replies, triggered responses, it’s all there and easy to use. Perfect for teams relying on text to stay in touch with leads or customers. These smart texting tools make Emitrr shine as an alternative to Zoom for keeping conversations efficient and on point.

Round-the-clock Support

Running into a major call at 9 PM? Emitrr’s 24/7 support via chat, phone, or email has your back. No waiting until office hours. For teams frustrated with lagging support from other platforms, this alone makes it worth calling Emitrr the best Zoom phone competitor.

Chrome Integration which means No Tab-Hopping

Emitrr’s Chrome extension lets you send messages or make calls right from your browser. No switching windows, no logging in again, it’s perfect for multitaskers who want to stay focused. That kind of convenience is one of the simplest wins that sets Emitrr apart as a solid Zoom phone alternative.

Which Industries are catered by Emitrr?

Emitrr is transforming how businesses communicate, bringing greater efficiency, better customer experiences, and smoother workflows across a wide range of industries. Here’s how different sectors are using Emitrr to stay connected and stay ahead:

Healthcare

Emitrr is designed with healthcare professionals in mind. With HIPAA-compliant texting, VoIP calling, and automated appointment reminders, staying in touch with patients is easy and secure. It integrates effortlessly with tools like Denticon and Dentrix, making follow-ups, billing, and reputation management seamless, all while improving patient engagement.

Wellness

For spas, salons, fitness centers, and wellness businesses, Emitrr automates bookings, sends timely appointment reminders, and collects client feedback through SMS and email. It helps reduce no-shows, keeps clients engaged with personalized messages, and ensures smooth day-to-day operations behind the scenes.

Education

Schools and colleges use Emitrr to send bulk SMS, two-way messages, and real-time alerts. It’s a reliable way to keep students, parents, and staff informed about schedules, announcements, and events, boosting transparency and community engagement.

Legal Services

Law firms trust Emitrr for secure messaging, VoIP communication, and automated appointment updates. It simplifies client interactions, protects sensitive information, and cuts down admin work with smart follow-up automation.

Real Estate

Emitrr helps real estate agents and brokers manage appointments, reminders, and feedback, all on autopilot. It improves communication with clients and keeps everything organized, leading to a smoother experience for buyers, sellers, and renters alike.

Home Services

For service professionals, like plumbers, electricians, HVAC technicians, and cleaners, Emitrr automates scheduling, sends appointment reminders, and handles post-job follow-ups. It helps reduce no-shows, improve response times, and keep clients updated at every step.

Retail

Retail businesses use Emitrr to send order confirmations, delivery updates, and promotional offers automatically. These features drive customer loyalty, increase repeat purchases, and create a smoother journey from checkout to delivery.

Automotive

Car dealerships and service centers use Emitrr to manage test drive bookings, service reminders, and customer follow-ups. It enhances communication, improves retention, and streamlines operations, making customer service feel effortless.

Insurance

Emitrr supports insurance providers with automated alerts for policy renewals, claims updates, and client messaging. Mass texting and two-way communication help teams save time while keeping policyholders well-informed and engaged.

FAQs

Conclusion

At the end of the day, the phone system you choose has a big impact on how your team works and how customers experience your business. Zoom Phone is a solid option, but it’s not always the best match for everyone. Maybe it feels pricey, maybe it’s missing features you need, or maybe it just doesn’t fit the way your business runs.

That’s where looking at alternatives makes sense. And if you’re searching for something reliable, flexible, and easy to use, Emitrr is hands down the best Zoom Phone alternative. It gives you all the essentials like calling, texting, voicemail-to-text, smart routing, plus extras like HIPAA-compliant messaging and automation, all without the heavy price tag.

If you’re ready for a communication platform that actually fits your business, Emitrr is a perfect choice! Book your demo right away!