8×8 Alternatives: Compare Features, Pricing, Pros & Cons

Introduction 

Are you Considering an 8X8 alternative? Do you want to know about direct 8X8 competitors? Or are you looking for some software that offers nuanced VoIP and cloud phone features? 

If you are a potential buyer and want to meet your business goals, then this article is for you.

8X8 is a decent software that has been in the market for a long. 8X8 is a cloud communication platform that focuses on customer connectivity through internet calling. The 8X8 software offers intelligent VoIP calling. But customers want more than just simple features. 

So, we have curated a list of the best 8X8 alternatives, that focus on VoIP features and offer good customer service. Go through these 8X8 alternatives, and compare them on their pricing, features, and usability to select the best option for your business needs. 

Top 7 8X8 Alternatives

1. Emitrr
2. Nextiva
3. GoTo Connect
4. Cloudtalk
5. Phone.com
6. Grasshopper 
7. Dialpad

Emitrr 

The Emitrr software is one of the best 8X8 alternatives out there for many reasons. Emitrr is a Saas-based software offering VoIP services and texting features altogether for scalable business growth. Emitrr focuses on providing businesses with an easy cloud-based phone system so they never miss a call from their customers. With Emitrr’s VoIP, customers get 99.99% uptime and top-notch customer support. 

Emitrr Features

• Call forwarding feature through a key press to the phone number, extension, call queue groups, ring Everyone or to another call tree 
• With Emitrr’s VoIP, you can set up call groups with multiple extensions/team members
• Select and define call routing rupees for each call queue group 
• Customers get multiple transmission solutions in case of a missed call such as another extension, another number, or a call being transmitted to voicemail
• With Emitrr, you can set up multiple extensions for every individual 
• Emitrr allows you to set up user hours, user availability by day, or call forwarding rules for each user 
• You can set up VoIP to ring everyone or ring an extension during working hours or even after hours 
• With Emitrr’s VoIP, forward calls to the call tree/IVR system 
• Automatically record calls to get important information 
• Setup general business hours for ease of use 
• Send two-way personalized texts at a bigger scale  
• Send group texts for better team efficiency 
• Send bulk messages for business scalability 
• Import your contact list  with just a few clicks 
• Emitrr supports more than 1000+ integrations to sync data from your current CRM easily 
• Send automated texts, emails, and voice 
• Send personalized follow-ups to customers via texts and drip campaigns 

Emitrr Pros

• Superior call quality 
• Strong connection 
• User-friendly interface 
• Strong customer support 

Emitrr Cons

• More features are coming soon!

Emitrr Support Channels

• Phone
• Live rep
• Chat support
• Email
• FAQs
• Knowledge base

Emitrr Pricing 

• The Emitrr software starts at just $30 per month (You pay for what you use).

Nextiva 

Nextiva is an AI-powered software that helps businesses build strong connections through calls over the Internet. The Nextiva platform is a very suitable 8X8 alternative as it offers personalized communication tools for better client engagement. Nextiva offers many features and is well-known for its VoIP services. 

Nextiva Features

• Nextiva offers call center management capabilities
• Offers call conferencing feature to increase the usefulness of the platform 
• Nextiva offers call queue management 
• The software supports multi-channel communication for its clients 
• Offers VoIP connection for enhanced communication of clients 
• Nextiva offers video conferencing features for better engagement 

Nextiva Pros

• Ease of use 
• Intuitive conferencing features 

Nextiva Cons

• Non-user-friendly interface 
• Poor customer support 
• Difficult to setup 

Nextiva Support Channels 

• Phone Support
• Email/Help Desk
• FAQs/Forum

Nextiva Pricing 

• Nextiva has various subscription packages. The basic plan starts at $30.95 per month.   

GoTo Connect 

GoTo Connect is a cloud-based platform that helps your businesses grow through VoIP functionality. GoTo Connect is a very promising 8X8 replacement as it manages all your conversations and helps with lead conversions. The platform centralizes your conversations so that customers can have a seamless experience. 

GoTo Connect Features

• Call Center Management for better connectivity 
• Computer Telephony Integration
• VoIP functionality 
• Voice Mail to never miss any important information
• Reporting/Analytics to understand customer demands 
• Call Monitoring for retaining information
• Call Recording
• Multi-channel communication for better customer engagement 
• IVR/Voice Recognition
• Call Routing
• Automatic Call Distribution

GoTo Connect Pros

• The software runs smoothly on all devices
• Good user accessibility 

GoTo Connect Cons 

• Expensive product 
• Complex user interface

GoTo Connect Support Channels 

• Email/Help Desk
• Phone Support
• Knowledge Base
• Chat
• FAQs/Forum
• 24/7 (Live rep)

GoTo Connect Pricing 

• The GoTo software has different subscription packages. But the most basic one starts at $27 per month.

Cloudtalk 

Cloudtalk is a next-gen business calling platform that offers robust VoIP functionality. Cloudtalk is a very able 8X8 competitor with AI-powered conversation management, good call quality, and many countries under coverage. 

Cloudtalk Features

• Call Recording for storing important information
• Call Routing for better incoming call management
• Cloudtalk offers Call Logging
• Call Transfer in case of poor connectivity
• Contact Management 
• Reporting/Analytics to understand customer demands 
• IVR/Voice Recognition
• Call Monitoring
• Cloudtalk offers Caller ID functionality 
• Queue Management

Cloudtalk Pros

• Functional call routing
• Ease of use

Cloudtalk Cons 

• Unstable call reception 
• Slow customer service
• The MMS feature doesn’t work properly 

Cloudtalk Support Channels 

• Phone Support
• Email/Help Desk
• Chat
• FAQs/Forum
• Knowledge Base
• 24/7 (Live rep)

Cloudtalk Pricing 

• The price of Cloudtalk starts at $25  per month for limited features. However, the platform also offers different subscription packages.  

Phone.com 

Phone.com software is a cloud-based virtual phone system. Phone.com app is quite versatile and is available all across America. The app manages your voicemails, conferencing, fax, SMS, and more. Phone.com offers a variety of features for the smooth functioning of your business which makes it a tough 8X8 competitor.

Phone.com Features 

• Business text messaging to help users communicate better 
• Call forwarding option to help users 
• Call recording options to record important calls 
• On-hold music for the users 
• Auto attendant feature 
• Call transfer to let the users have unhindered conversations 
• VoIP (Voice Over Internet Protocol) phone accessories and mobile services 
• Maintain business phone numbers with global reach functionality 

Phone.com Pros 

• Multiple call routing feature 

Phone.com Cons 

• The mobile app lags a lot 
•  support staff team is very slow
• Non-friendly user interface 
• No basic texting capabilities are offered 

Phone.com Support Channels 

• Knowledge Base
• Email/Help Desk
• FAQs/Forum
• Chat
• Phone Support
• 24/7 (Live Rep)

Phone.com Pricing 

• Phone.com has different pricing subscriptions. The most basic one starts from $12.74 monthly.

Grasshopper 

The Grasshopper software is a competent VoIP offering platform and a suitable 8X8 alternative. With the Grasshopper platform, you can have a vanity number, or toll-free number, or can even port your own number for your business. Grasshopper lets you have call conversations over the internet and manages your voicemails and transcriptions for later use. 

Grasshopper Features

• Call Center Management for managing and directing calls 
• Call Conferencing feature for better customer engagement 
• Call Logging to keep track of all calls 
• Call Monitoring to monitor the call quality and reception 
• Call Routing feature 
• IVR

Grasshopper Pros

• Easy to use 
• Affordable 

Grasshopper Cons

• Very limited features 
• Outdated messaging features 
• Inadequate customer service

Grasshopper Support Channels 

• FAQs/Forum
• 24/7 (Live rep)
• Phone Support
• Knowledge Base
• Email/Help Desk
• Chat

Grasshopper Pricing 

• The Grasshopper software has different pricing plans. The most basic one starts at $14 per month for a limited amount of features

Dialpad 

Dialpad is an intelligent VoIP platform and a very competent 8X8 alternative. Dialpad is an AI-powered app that totally focuses on good customer support and reputation building. It’s a one-stop destination for managing calls, texts, and voicemails. The VoIP functionality offered by Dialpad helps you maintain conversations and turn them into potential conversions.

Dialpad Features 

• Dialpad offers to organize incoming calls 
• Dialpad offers basic recording capabilities. You can review recordings for better information-gathering
• Dialpad Call monitoring feature in real-time
• Dialpad also offers multichannel communication to support integration
• Dialpad supports VoIP connections to its clients 
• With Dialpad, users can avail of video conferencing capabilities 
• Easy integration with CRM platforms  

Dialpad Pros

• Offers numerous features 

Dialpad Cons 

• Poor Communication flow often gets disrupted 
• Buggy conferencing features 
• Slow customer support 

Dialpad Support Channels 

• 24/7 (Live rep)
• Knowledge Base
• Chat
• Email/Help Desk
• Phone Support
• FAQs/Forum

Dialpad Pricing 

• Starts at $15 per month for limited features. But the software offers different subscription packages

Why Should You Switch To An 8X8 Alternative? 

Inadequate customer support 

 Proper customer support ensures that the customers are always satisfied with the product. But this is not the case with 8X8 software. 

The customer team of 8X8 is slow and is not prompt with the customer’s issues. The 8X8 support team failed to solve urgent queries of customers which made them look for 8X8 replacement. 

Glitchy software

Customers of 8X8 have been disappointed with the bugs and glitches they faced in the software. The customers also complained of white noise in calls, which degrades the call quality. 

The customers mentioned constant software crashes. They had to reboot the 8X8 software frequently for swift business operation. All these troubles made them look for another 8X8 alternative. 

Poor call quality 

Customers complained of poor sound quality while using the 8×8 software for VoIP functionalities. The call routing option also doesn’t function well. Incoming calls are mixed up frequently. They don’t have a proper call queue feature for the business wonders. This resulted in poor connection buildup with the potential leads. 

The customer service also doesn’t deal with call mixups on time. Thai frustrated the customers and they wanted a better 8X8 competitor. 

Issues with 8X8 pricing 

The customers noticed that 8X8 offers very limited features for the price they charge. The price of 8X8 software is comparably high in the market but still, the software and features are outdated. Many customers complained of being falsely charged with software fees even after using the services. This problem of hidden charges made the customers look for another 8X8 replacement. 

Limited 8X8 integrations

Integration turned out to be another problem with 8X8 software. Their integration process is not smooth and they take quite a lot of time with the integration process. Salesforce integration with CRM is difficult and faulty with data inconsistencies. So customer wanted an 8×8 alternative.

Buggy UI 

The biggest problem users face with the 8X8 software is bugs. The software has a lot of bugs, which often causes the system to crash. The customers are not able to use their desired features as they glitch a lot. The overall functionality of the software is affected due to constant bugs. 

Users wanted better 8X8 alternatives for the same reason.  

Why Is Emitrr The Best 8X8 Alternative? 

After comparing all the important aspects of 8X8 software and going through all the other options, we can clearly conclude that Emitrr stands as the best 8X8 alternative. Emitrr is an all-rounder software that manages your clients, provides a strong connection for VoIP, and has 24/7 support to cater to your customers around the clock. 

Let’s look at some advantages Emitrr has over 8X8 software. 

Solid call quality

Emitrr offers a powerful call connection and excellent call quality. With Emitrrr’s top-notch VoIP functionality, you get 99.99% calling uptime. Apart from this, features like call routing, voice calls, multichannel communication, and more are offered by the Emitrr platform. 

Compelling analytics

Emitrr provides you with analytics and regular reports to give a boost to your business plans. Through analytics reporting, you can boost the call quality over different areas. You also get insights on potential leads, customer satisfaction, and customer retention. 

Easy integration

Emitrr offers integrations with 1000+ CRM platforms. Emitrr’s team integrates the business’s contact list without any data inconsistencies. So you don’t lose details of any of your important customers.

Flexible pricing

Emitrr software is quite affordable and starts at just $30 monthly. Emitrr doesn’t have any binding contracts or annual contracts. Emitrr doesn’t have any hidden charges so customers can enjoy the features of Emitrr without being charged extra. 

Robust software

Emitrr is a very trusted SaaS software cause of its robust nature. Emitrr supports ample integrations and functionalities with minimum lag. The software has no bugs and is updated regularly to keep you ahead of the curve. 

Excellent customer support

Emitrr emerges as a strong JustCall replacement because of its top-notch customer support. Review platforms like Capterra, and G2 have rated Emitrr’s customer service complete 5 stars. Emitrr offers 24/7 customer support so that clients’ queries can be solved round-the-clock without any hassle. 

8X8 Alternatives FAQs

Conclusion 

After going through all the comparative points in detail, it’s safe to say that Emitrr is the best 8X8 alternative in the market. 

So do you wanna know more about Emitrr’s VoIP functionalities and how they fit your business goals?

Then Book a demo and get the best deal for your needs!