15 Best Sakari Alternatives For Your Business

Introduction 

Sakari is a popular SMS marketing platform that helps businesses connect with their customers through text messages. It’s widely used for sending reminders, promotions, and notifications. While it’s effective, some companies search for Sakari alternatives for more customization or affordable pricing options.

What is Sakari?

Sakari is a tool designed to make business communication easy with SMS. It lets you send bulk messages, schedule campaigns, and engage in two-way texting. Despite its benefits, some businesses look for alternatives to Sakari to meet specific needs like scalability or advanced features.

Sakari Features 

• Message Scheduling: Easily schedule texts for specific dates and times, ensuring timely delivery of appointment reminders, promotional campaigns, or updates.
• Global SMS Support: Reach customers worldwide with international texting capabilities, ideal for businesses with a global audience.
• MMS Support: Send multimedia messages like images or videos to enhance customer engagement and add a visual element to your campaigns.
• Opt-Out Management: Sakari automatically handles opt-out requests to ensure compliance with SMS marketing regulations like GDPR and TCPA.
• Keyword-Based Campaigns: Create campaigns triggered by customer replies to specific keywords, making it easy to segment audiences and personalize responses.
• API Access: Integrate Sakari’s SMS capabilities into your custom applications using its API, allowing developers to build tailored solutions.
• Delivery Status Updates: Get real-time notifications on message delivery to track campaign performance and address potential issues immediately.
• Group Messaging: Send messages to predefined groups or segments for targeted outreach without sending individual texts.
• Mobile-Friendly Interface: Manage campaigns from your smartphone or tablet through Sakari’s mobile-optimized platform, ensuring flexibility on the go.
• Contact Management: Upload, organize, and manage your contact lists within the platform, including adding tags or filters for segmentation.
• Two-Way SMS Conversations: Enable real-time interaction with customers by allowing them to respond to your messages, creating a seamless communication channel.
• Dedicated Phone Numbers: Purchase and use dedicated SMS numbers to establish a consistent and professional brand identity for all messaging.
• Drip Campaigns: Set up automated sequences of messages to nurture leads, onboard customers, or guide them through the sales funnel over time.
• Multi-Channel Messaging: Send messages through multiple channels, including SMS, MMS, and email, for broader and more effective outreach.
• Custom Fields in Messages: Personalize your texts with custom fields, such as names or appointment dates, making your communication more engaging and relevant.
• Message Templates Library: Access a library of pre-designed templates for common use cases like promotions, reminders, or follow-ups, saving time and effort.
• Delivery Time Optimization: Automatically optimize the delivery time of your messages based on recipient location and time zones, ensuring higher engagement rates.
• Compliance Tools: Built-in compliance features help ensure adherence to regional laws and regulations, such as opt-in and opt-out requirements for SMS marketing.
• Reporting and Analytics: Analyze campaign performance through detailed reports, including open rates, click-through rates, and response rates, to make data-driven decisions.

Sakari Pros

• Easy to Use: Sakari’s simple interface makes it easy for businesses to set up and run SMS campaigns without a steep learning curve.
• Reliable Delivery: The platform ensures high message delivery rates, ensuring your communication reaches the intended audience.
• Automation: You can automate appointment reminders, follow-ups, and promotions, saving time and effort.
• Two-Way Messaging: Engage directly with customers by enabling real-time conversation through SMS.
• Global Reach: Sakari supports international messaging, allowing businesses to reach customers around the world.
• Customizable Templates: Pre-built message templates help speed up campaign creation, offering flexibility for different business needs.
• Compliance Features: Sakari includes tools to manage opt-outs and adhere to regulatory guidelines, ensuring compliance.

Sakari Cons

• Pricing: Sakari can be expensive, especially for small businesses or those with lower message volumes, making it less cost-effective.
• Limited Customization: The platform offers basic customization, but it lacks deeper personalization options for more advanced needs.
• Complex Integrations: Some users find integrating Sakari with third-party software challenging, leading them to explore Sakari alternatives.
• Scalability Issues: While it works well for small to medium-sized businesses, scaling up can be difficult due to pricing and features.
• Basic Reporting: The analytics and reporting tools are fairly basic compared to other platforms, limiting insights into campaign performance.
• No Mobile App: Sakari doesn’t offer a dedicated mobile app, which may be inconvenient for businesses that need to manage campaigns on the go.
• Customer Support: While the support team is helpful, response times can be slow, and some users find the support options limited.

Sakari Pricing 

Sakari follows a pay-as-you-go pricing model. Costs depend on the number of messages sent, with additional charges for premium features like dedicated numbers.

Though Sakari has a standard plan of $25 a month. 

Sakari Integrations 

• HubSpot
• Zapier
• Zoho CRM
• Salesforce
• Mailchimp
• Slack
• Google Sheets
• Pipedrive
• Shopify
• Twilio

Sakari Reviews 

“Super simple to use and great support if you happen to need it”

“Great SMS software that integrates with Hubspot and has its own web interface”

Sakari Customer support 

• Email Support
• Live Chat Support
• Help Center
• Knowledge Base
• FAQs

Reasons To Look For Sakari Alternatives 

Here are packed-up reasons for why you should look for Sakari alternatives:

Cost-Intensive for Smaller Teams

Sakari’s pricing may feel steep for smaller teams or businesses on tight budgets. Many Sakari alternatives offer similar features at more affordable rates, making them a better fit for businesses looking to save without compromising on quality.

Insufficient Options for Personalization

Modern businesses need personalized messaging to connect with customers. Sakari lacks advanced personalization features, pushing users to explore alternatives to Sakari that allow deeper customization of messages and campaigns tailored to unique customer needs.

Scalability May Be Restricted

As businesses grow, they need tools that can handle increased demand. Sakari’s scalability options are limited, making it less ideal for rapidly expanding teams. A Sakari replacement with robust scalability ensures smoother growth and fewer disruptions.

Absence of Key Functionalities

Sakari misses some advanced features like AI-driven messaging and in-depth analytics. These missing elements can hinder businesses seeking smarter communication strategies. Many Sakari competitors fill this gap with a more feature-rich experience.

Integration Can Be Complicated

For businesses relying on seamless connections between tools, Sakari’s integration process can feel cumbersome. Switching to Sakari alternatives offering straightforward and quick integrations can save time and ensure smoother operations.

Subpar User Interface

A user-friendly interface is critical for efficient workflows. Sakari’s interface can feel clunky and outdated, slowing productivity. Many Sakari competitors prioritize simplicity and ease of use, providing a much better experience.

Lacks Flexibility for Customization

Sakari doesn’t offer enough customization options for businesses with unique workflows or messaging needs. This lack of flexibility drives many to explore the best Sakari alternative for tailored solutions that match their requirements.

Not Ideal for Rapidly Growing Businesses

Fast-growing businesses require tools that can adapt to new demands instantly. Sakari’s limitations in this area often lead companies to switch to Sakari competitors designed to support rapid scaling with ease.

Limited Multi-Platform Support

Sakari’s limited support for multiple platforms can be a drawback for businesses needing consistent access across devices. Alternatives to Sakari offer more comprehensive multi-platform compatibility, ensuring better convenience and flexibility.

Features To Look For In A Sakari Alternative 

Let’s delve into features one should look for while looking for a Sakari alternative:

Unified Messaging Inbox

A unified messaging inbox allows you to manage all your communications in one place. Many businesses consider Sakari alternatives for this feature as it helps streamline customer interactions more efficiently.

Create Drip Campaigns

Creating automated drip campaigns is essential for nurturing leads. When searching for a Sakari replacement, ensure it offers this feature to build strong, long-term customer relationships.

Convert Website Chats to SMS

Converting website chats to SMS offers real-time engagement with customers. Alternatives to Sakari often provide more flexible options for chat-to-SMS integration.

Detailed Performance Insights

Detailed insights allow businesses to optimize campaigns. Finding the best Sakari alternative for in-depth analytics will help improve overall SMS marketing performance.

Enhanced VoIP Features

Some businesses need enhanced VoIP capabilities. If you’re looking for a Sakari replacement, look for platforms with advanced VoIP features to improve communication across channels.

Segment Contacts Effectively

Contact segmentation is crucial for targeting specific customer groups. Many Sakari alternatives offer better segmentation options to help businesses improve campaign results.

Pre-Built Message Templates

Pre-built templates speed up campaign creation. Searching for the best Sakari alternative will give you access to more customizable templates for various marketing needs.

Enable Texting on Landlines

Texting on landlines is a helpful feature for businesses that want to reach customers via SMS without changing their phone systems. Many alternatives to Sakari offer this feature.

Broadcast Mass Texts

Broadcasting mass texts is essential for sending promotions or announcements. If you’re considering a Sakari replacement, make sure the platform can handle high-volume messaging with ease.

Automate Replies Easily

Automated replies enhance customer experience by providing quick responses. Sakari alternatives often allow for more flexibility in setting up automated replies.

Run Targeted SMS Campaigns

Targeted campaigns are essential for effective SMS marketing. Many Sakari alternatives offer advanced targeting tools to reach the right customers with the right message.

Schedule Text Messages

Scheduling text messages ensures your campaigns reach customers at the optimal time. A Sakari replacement should include an easy-to-use scheduling feature.

Streamlined Contact Management

Managing contacts effectively is key for SMS marketing success. Look for Sakari alternatives that offer intuitive, streamlined contact management features.

Effortless Software Integration

Integration with other business tools is vital for smooth operations. A Sakari replacement should offer seamless integration with your CRM, email marketing, and other software.

Tailored Communication

Tailoring communication-based on customer data improves engagement. Alternatives to Sakari should allow for personalized SMS messaging for a more customized experience.

Conduct SMS Surveys

SMS surveys are a great way to collect customer feedback. Sakari alternatives often provide built-in tools for creating and managing surveys.

Organized Message Threads

Organized message threads keep conversations clear and accessible. When looking for Sakari replacements, make sure the platform offers this feature to stay organized.

Engage with 2-Way Interactive Messaging

Two-way messaging enables direct interaction with customers. The best Sakari alternative should offer interactive messaging to improve customer engagement.

Optimize Online Reputation Management

Managing your online reputation is crucial. Many Sakari alternatives help businesses request reviews or respond to customer feedback seamlessly.

Multi-Language Support

Communicating in multiple languages helps businesses reach a broader audience. Alternatives to Sakari often offer more robust multi-language features for international communication.

High-Volume Messaging

If your business handles high messaging volumes, look for Sakari alternatives that provide the ability to send large quantities of texts without slowing down.

Share Multimedia Content

Sharing multimedia like videos and images increases customer engagement. Many Sakari alternatives offer MMS capabilities for richer communication.

Set Automated Responses

Setting automated responses is crucial for timely replies. A Sakari replacement should make it easy to set up triggers for automated customer responses.

Cross-Platform Messaging

Cross-platform messaging allows you to reach customers on different platforms like SMS, email, or social media. Look for the best Sakari alternative that offers this feature to improve communication reach.

15 Best Sakari Alternatives For Your Business

1. Emitrr
2. Text Request
3. ReviewTrackers
4. Chiirp
5. Broadly
6. Swell
7. Chekkit
8. MessageDesk
9. Ez Texting
10. Twilio
11. Weave
12. SlickText
13. Intercom
14. ReviewWave
15. Birdeye

1. Emitrr 

Emitrr is a highly rated platform for text messaging and customer communication, considered a top alternative to Sakari. Emitrr offers features such as two-way messaging, bulk texting, recurring messages, and MMS.

With affordable, pay-as-you-go pricing, it’s suitable for businesses of all sizes. Emitrr integrates smoothly with over 1,000 CRM, PMS, and EHR systems and is fully HIPAA and TCPA-compliant, ensuring top-notch data security. Known for excellent customer support, Emitrr provides a great experience for SMS service users.

Key Features of Emitrr

• 2-Way Text Messaging: Engage customers with Two-way conversations by allowing replies to your messages.
• AI (Upcoming): Emitrr is adding AI features soon to make customer interactions even smarter.
• Mass/Bulk Texting: Helps in reaching large groups with a single click.
• Group Texting: Facilitate group conversations within the same thread.
• Recurring Texts: Schedule SMS for updates, promotions, or reminders.
• MMS Messaging: Send multimedia files like images and videos.
• Drip Campaigns: Automate personalized message series for your contacts.
• Third-Party Integrations: Seamlessly connect with third-party external tools to streamline workflows.
• Contact Management: Organize, tag, and categorize your contact list efficiently.
• Unified Inbox: Manage conversations from multiple platforms in one single conversation box.
• Personalized Messaging: Send tailored messages for better engagement.
• Automation: Automate replies and scheduled messages.
• Segmentation: Separate customer conversations based on tags or categories.
• Reports and Analytics: Track key metrics like response and resolution times.
• Chat-Based Surveys: Use SMS for customer feedback and reviews.
• Custom Fields and Templates: Create or modify templates to suit your needs.
• Auto-Replies: Respond to FAQs instantly.
• Landline Texting: Enable SMS on your landline number.
• Export Chats: Safely transfer data between platforms.
• Opt-Out Management: Allow customers to opt out of messages easily.
• Link Shorteners: Share links in a concise, professional format.
• Web Chat to SMS: Continue web-based conversations over text.
• Conversation Tagging: Organize threads with tags for quick identification.
• Bilingual Messaging: Communicate in multiple languages.
• VoIP Features: Enjoy advanced VoIP for phone system/ calling options like IVR, call recordings, and analytics.

Emitrr Pros

• Outstanding Customer Support: Consistently receives 5/5 stars on review platforms like Capterra.
• Wide Range of Features: Offers secure messaging, advanced campaign tools, and more.
• Affordable Pricing: Transparent, pay-as-you-go pricing with no hidden costs.

Emitrr Cons

• Continuous Improvements: Emitrr regularly rolls out new features, and no major issues have been reported.

Emitrr Pricing

For SMS, Emitrr offers a text-based pricing model that starts at $149 a month. 

Emitrr Integrations

Emitrr offers 500+ integrations across different industries such as dental, recruiting, real estate, etc. with tools like:

• MailChimp
• Denticon
• AthenaHealth
• Zapier
• Salesforce
• HubSpot
• Facebook
• HouseCall Pro
• And more!

Emitrr Reviews & Ratings

Emitrr has a solid 5/5 star rating on Capterra and here’s what customers are saying about it: 

“You have it all integrated into one platform, the signatures, the amount of characters, you can attach files, send photos. You are able to create and send forms. Unlimited amount of things we can use and take advantage of.”

“I LOVE Emitrr. The support you get is wonderful, the app is easy to use and they have been incredibly responsive. As a small business, we needed a messaging platform that wouldn’t break the bank and this meets all our needs (and then some) without making us feel overwhelmed.”

Source: Capterra

Emitrr Support Channels

• Live chat: Chat with Emitrr’s live representatives
• Phone: Call Emitrr at +1 (210) 941-4696
• Email: Send email to Emitrr’s support team at [email protected]
• Knowledge base
• FAQs/forum
• SMS 

2. Text Request

Text Request is an easy-to-use business texting app with an SMS API, offering features such as SMS marketing, review requests, appointment scheduling, and more. It integrates smoothly with various third-party apps and serves industries like customer communication, lead generation, and marketing. Here’s an overview of what Text Request has to offer:

Text Request Features

• SMS Chat: Start conversations directly on your website with a live chat widget and collect contact details for future follow-ups.
• API and Integrations: Use built-in integrations or create custom connections via API and webhooks.
• Reviews: Connect with Facebook and Google to request, track, and respond to reviews, helping you attract more customers.
• Message Templates: Save frequently used messages for easy reuse.
• Signatures: Personalize signatures for each user so contacts know who they’re communicating with.
• Message Tags: Tag messages for simple tracking and reporting.
• Landline Texting: Text from your current office landline, toll-free, or VoIP numbers.

Text Request Pros

• HIPAA-compliant: Perfect for healthcare providers as it meets HIPAA standards for secure texting.
• Feature-rich: Includes a wide array of tools like message scheduling, contact management, downloadable reports, SMS, MMS, and more.
• Outstanding Customer Service: Known for responsive and helpful support.

Text Request Cons

• Rigid Pricing: Some users are frustrated with the inflexible pricing model, paying the full subscription fee even when using fewer features, prompting them to explore alternatives.
• Inconsistent Messaging Experience: Users report issues such as text formatting changes, delayed notifications, and message delivery lags.
• Buggy Software: The app sometimes experiences glitches, lag, and crashes, especially under heavy usage.
• Limited Integrations: Although Text Request offers integrations, users face challenges when connecting it with other tools.

Text Request Pricing

There are four Text Request pricing options available:

• Basic: $59 a month
• Starter: $139 a month
• Corporate: $279 a month
• Enterprise: $549 a month

Text Request Integrations

• Clio
• Angi
• HubSpot
• Help Scout
• FranConnect
• Pipedrive
• Mindbody
• Square
• Twilio
• And more..

Text Request Reviews and Ratings

Text Request customer rating on Capterra is 4.6/5. Here’s what customers are saying about Text Request:

“Ease of use and great customer service! from customer communications to reservations it helps us in all aspects of our communications.”

“It glitches sometimes. I hit send on a message and I get an error that says failed to send. I have to hit send again and it will go. This does not happen all the time, but it can be annoying.”

Source: Capterra

Text Request Support Channels  

• Phone
• Chat
• Email
• Knowledge Base

3. ReviewTrackers

ReviewTrackers is a reputation management tool designed to help businesses enhance their online image by gathering and managing customer reviews. It focuses on leveraging customer feedback to increase satisfaction and loyalty. With features like review tracking, automated alerts, and insightful analytics, ReviewTrackers enables businesses to refine their customer strategies, improve engagement, and achieve their goals. Its actionable insights help boost brand presence and reputation.

ReviewTrackers Features

• Review Notifications: Receive instant alerts for new reviews, enabling prompt action.
• Campaign Management: Utilize email and SMS campaigns to engage customers and encourage retention.
• Review Monitoring and Analysis: Track and analyze reviews across platforms for valuable insights.
• Negative Feedback Management: Identify and address negative reviews to enhance customer satisfaction.
• Review Requests & Surveys: Collect reviews and feedback effortlessly to measure customer experiences.
• Response Management: Respond to reviews efficiently to build stronger customer relationships.

ReviewTrackers Pros

• Seamless Integrations: Connect with multiple platforms to simplify workflow and operations.
• User-Friendly Interface: Easy to navigate, making it suitable for users of all skill levels.

ReviewTrackers Cons

• High Pricing: Relatively expensive, which might deter smaller businesses.
• Limited Response Management: Some users find the platform less effective in managing review responses.

ReviewTrackers Pricing

ReviewTrackers does not have fixed pricing. To get a quote, you’ll need to request a demo directly from their team.

ReviewTrackers Integrations

• Google
• Facebook
• Salesforce
• HubSpot
• Zapier
• Slack
• Hootsuite

ReviewTrackers ratings and reviews

According to Capterra, ReviewTrackers have a rating of 4.7/5 out of 500 customer reviews. 

“I love Review Tracker...It streamlines my day to day responsibilities and allows me to report to my team easily and effectively with pre-designed reports that provide all of the necessary information. My colleagues who consume the reports… to better understand how their locations are operating.” 

“I’ve had little luck getting my clients to act upon receiving the request email from ReviewTrackers to leave an online review for me (on Google, etc.). ReviewTrackers doesn’t allow the email subject or the actual content of the email invite to be customized...they won’t open the email and leave you a review...waste of effort and money.” 

Source: Capterra

ReviewTrackers Support Channels

• Phone Support
• FAQs/Forum
• Knowledge Base
• Email/Help Desk

4. Chiirp

Chiirp is a customer communication platform offering tools for SMS and email marketing, lead generation, and reputation management. It’s known for its user-friendly features and responsive customer support. However, its high pricing and limited integrations remain significant downsides for some users.

Chiirp Features

• 2-Way Texting: Communicate directly with users through one-on-one conversations.
• Broadcast Messaging: Send mass SMS messages to your contact list in one go, saving time.
• Personalized Messaging: Use merge fields to tailor messages for a personal touch in broadcasts.
• Tags: Organize conversations with tags to ensure team collaboration remains clear and efficient.
• Chiirp Mobile App: Manage conversations, send broadcasts, and perform tasks conveniently via the mobile app.
• Scheduled Messages: Draft messages and schedule them to send at your preferred date and time.
• SiteChat: Convert website visitors into SMS subscribers with the SiteChat widget.

Chiirp Pros

• Outstanding Customer Support: Users consistently praise the team for quick and effective assistance.
• Convenient Mobile App: The Chiirp app provides smooth functionality, enabling SMS automation and other tasks on the go.

Chiirp Cons

• High Pricing: Starting at $350 per month with a $1,000 setup fee, Chiirp’s cost may deter smaller businesses.
• Steep Learning Curve: Extensive customization options can make the platform challenging to navigate for new users.
• Limited Integrations: As a growing platform, Chiirp currently integrates with only a small selection of third-party tools.

Chiirp Pricing

Chiirp offers two kinds of pricing options:

• Freedom: $350 per month + $200 set up fees
• Partner: $650 per month + $1000 set up fees

Chiirp Integrations

• ServiceMonster
• Service Titan
• HouseCall Pro
• Zapier
• Jobber 

Chiirp Reviews and Ratings

Chiirp has a rating of 4.3/5 on Capterra and here’s what Chiirp customers are saying:

“We didn’t like the entire experience. I am not sure if they were just having a bad couple weeks but nothing worked properly when we set it up. And again we had zero support setting it up. Basically they would blame the software we were using instead of trying to help. Terrible experience.”

“Chirrp is very easy to use vs other comparable software! Customer support is amazing and timely! They even have a library of training videos so you can easily navigate and implement the software with virtually no help at all!”

Source: Capterra

Chiirp Support Channels

• Email
• Phone
• Chat 

5. Broadly

Broadly is a customer engagement platform that helps businesses boost their online reputation and improve customer satisfaction. With tools for gathering reviews, managing feedback, and communicating with customers, Broadly simplifies customer relationship management. It’s user-friendly and effective for growing your digital presence, retaining clients, and enhancing communication.

Broadly Features

• Review Generation: Easily request reviews from customers to improve your online visibility.
• Two-Way Messaging: Connect with customers through SMS or email for direct conversations.
• Web Chat: Engage with website visitors in real-time, turning them into potential customers.
• Customer Feedback Collection: Gather feedback effortlessly to address client needs and concerns.
• Review Monitoring and Analysis: Track reviews across multiple platforms to stay on top of customer feedback.
• Automated Review Requests: Automatically send review requests to streamline the feedback process.
• Customizable Templates: Use pre-made templates to respond to customers quickly and consistently.
• Customer Activity Tracking: Keep track of customer interactions for more personalized communication.
• CRM Integration: Sync customer data with your CRM for easy management of contacts.
• Performance Metrics: Monitor key metrics to evaluate the success of your customer engagement efforts.

Broadly Pros

• User-Friendly: The platform is easy to navigate, making it accessible for any team.
• Strong Review Generation: Offers effective tools for gathering and managing customer reviews.
• Automated Follow-Ups: Automated review requests and follow-ups save time and boost feedback.
• Centralized Review Management: Consolidates reviews from various platforms for easier monitoring and response.
• Insightful Analytics: Provides valuable insights into customer engagement and campaign performance.

Broadly Cons

• Limited Customization: Fewer options for customization compared to some other platforms.
• Costly for Small Businesses: The pricing can be expensive for smaller businesses or those with limited budgets.

Broadly Pricing

• Broadly offers personalized pricing plans, so interested users need to contact the sales team for a quote.

Broadly Integrations

• Google My Business
• Facebook
• Yelp
• QuickBooks
• Clio
• Housecall Pro
• Jobber
• Mindbody
• Square
• Salesforce
• Zapier

Broadly reviews and ratings

According to Capterra, Broadly has a rating of 4.8/5 out of 500 customer reviews. 

“Broadly helped us establish our online presence, provided us with a platform to manage our customer relationships, and keeps our online reputation looking stellar!”

“We will be switching to a platform that has access to more review options. More user friendly for the customer.”

Source: Capterra 

Broadly Support Channels

• Phone Support
• Email Support
• Live Chat
• Knowledge Base
• FAQs

6. Swell

Swell is a customer engagement and reputation management platform that helps businesses improve their customer interactions, build a stronger online presence, and manage feedback more effectively. With easy-to-use features, Swell aims to simplify review generation, communication, and customer satisfaction monitoring.

Swell Features

• Two-Way Messaging: Engage with customers in real time for quick and direct communication.
• Review Generation: Automatically request reviews after services to enhance your online reputation.
• Customizable Surveys: Collect valuable feedback from customers to improve your services.
• Web Chat: Engage visitors instantly with a live chat feature on your website.

Swell Pros

• User-Friendly: The platform is easy to navigate, making it simple to manage customer interactions.
• Efficient Review Collection: Automated review requests make it easier to gather feedback from customers.
• Comprehensive Insights: Detailed analytics help businesses understand and improve customer satisfaction.

Swell Cons

• Limited Integrations: It has fewer integrations compared to some other platforms, which might limit compatibility.
• Expensive for Small Businesses: The pricing may be on the higher side for smaller teams or businesses with tighter budgets.

Swell Pricing

Swell pricing starts at approximately $199 per month. Pricing can vary based on business size and feature needs, and a customized quote is available upon request.

Swell Integrations

Swell integrates with several business tools, including:

• Google My Business
• QuickBooks
• Slack
• MindBody
• HubSpot

Swell reviews and ratings 

According to Capterra, Swell has 4.6/5 ratings out of 500 customer reviews. 

“Swell CX gives you the tools to better manage your customer experience and more meaningfully interact with your consumers. That’s a powerful benefit, and one that will help you achieve greater success in your business.”

“We call your program “Not so Swell”.

Source: Capterra 

Swell Support Channels

• Live Chat
• Email Support
• Knowledge Base
• FAQs

7. Chekkit

Chekkit is a customer experience texting and calling platform that helps local businesses grow by turning conversations into conversions. It lets you manage customer communication across various platforms like Facebook Messenger, Google, and Instagram, making it easier to connect with clients.

Chekkit Features

• Two-Way Texting: Engage in real-time, back-and-forth conversations with customers.
• Online Scheduling: Customers can easily book appointments online.
• Web Chat: Add live chat to your website to interact with visitors instantly.
• VoIP Calling: Make and receive calls through the internet for better communication.

Chekkit Pros

• Affordable Pricing: Offers cost-effective plans for small to medium-sized businesses.
• User-Friendly: Simple and easy-to-navigate interface.

Chekkit Cons

• Slow Review Updates: New review updates may take some time to show.
• Limited Features: Lacks some advanced tools compared to other platforms.

Chekkit Pricing

• Starts at $99/month

Chekkit Integrations

• Google
• Facebook
• Slack
• Zapier

Chekkit reviews and ratings 

• According to Capterra Chekkit has 4.8/5 out of 500 customer reviews. 

 “My overall experience has been extremely positive. The software is extremely useful and inexpensive. The value for me and my company is immense and I will definitely recommend it to others.”

“Overall, the experience with Chekkit was great, however, our organization wasn’t ready to fully commit to using the software to the best of it’s ability. In an ever changing world where online reviews will likely make or break a decision for someone to walk in your door, Chekkit certainly assists in getting the reviews required to promote your business.”

Source: Capterra 

Chekkit Support Channels

• Chat
• 24/7 Live Rep
• Knowledge Base
• FAQs/Forum
• Email/Help Desk
• Phone Support

8. MessageDesk

MessageDesk is a customer communication platform designed to help businesses engage with their customers through text messaging. With a focus on ease of use and efficient communication, MessageDesk allows businesses to send and receive text messages, manage contacts, and automate workflows. It offers tools like bulk messaging, two-way SMS, appointment reminders, and more, all within an intuitive interface. 

MessageDesk Features

• Text Enable Your Existing Number: Use your current business number for both calls and texts, adding convenience.
• EHR Integration: Easily connect with your existing EHR/EMR system to quickly access patient information.
• Broadcast Texting: Send bulk texts to patients for updates like schedule changes, offers, and greetings.
• Automated Healthcare Texting: Set up custom reminders and confirmations to automate patient outreach.
• Shared SMS Inbox: Centralize all team communications into one inbox for better collaboration.

MessageDesk Pros

• User-Friendly: Simple and easy-to-use interface, perfect for quick adoption by healthcare teams.
• Centralized Communication: The shared inbox keeps everything in one place, improving team collaboration.
• Effortless Contact List Import: Import patient contact lists smoothly, making communication more efficient.

MessageDesk Cons

• Limited Features: The platform offers basic functionality, lacking advanced tools.
• Costly for Smaller Practices: Pricing may be too high for smaller healthcare providers.
• Customization Restrictions: There are limited options for customizing the platform to fit specific needs.

MessageDesk Pricing

• Operator: $29 per month for 1 user
• Team: $79 per month for up to 5 users
• Custom: Contact support for custom pricing and additional needs.

MessageDesk Integrations

• Slack
• Mailchimp
• Trello
• QuickBooks

MessageDesk Reviews and Ratings 

According to Capterra, MessageDesk has 4.8/5 ratings out of 500 customer reviews. 

“So far so good! This has been a great tool helping us to text our owners and keep the lines of communication open while not keeping our front desk on the phone constantly.”

 “Better attendance at meetings as this reaches those who do not check emails frequently.”

Source: Capterra

MessageDesk Support Channels

• FAQs
• Help desk
• Email
• Phone
• live chat.

9. Ez Texting

EZ Texting is a robust text marketing software designed for small businesses, offering an intuitive platform for managing SMS campaigns. It simplifies SMS marketing with easy-to-use tools and a smooth onboarding process, though it does come with concerns around high costs and occasional transparency issues.

EZ Texting Features

• Two-Way Messaging: Engage in live, real-time SMS conversations with customers.
• Contact Management: Organize and segment customer groups for more effective outreach.
• Custom Keywords: Create unlimited personalized keywords for targeted campaigns.
• Mass Texting: Send bulk SMS messages for promotions, announcements, or updates.

EZ Texting Pros

• Responsive Customer Support: Known for quick and helpful assistance when issues arise.
• Simple Onboarding: Easy setup with a user-friendly interface, making it accessible for all users.
• AI Integration: AI tools simplify the creation of tailored, engaging campaigns, saving time and effort.

EZ Texting Cons

• High Costs: Pricing can be expensive for small businesses compared to other alternatives.
• Technical Glitches: Users occasionally report bugs that disrupt the campaign setup process.
• Message Delivery Issues: There can be inconsistencies in SMS delivery, impacting the reliability of communications.

Ez Texting Pricing

There are four EZ texting pricing options available:

• Launch: $20/month for up to 500 contacts
• Boost: $60/ month for 500-2,000 contacts
• Scale: $100/month for 2,000-50,000 contacts
• Enterprise: $3000 a month for 50,000+ contacts

Ez Texting Integrations

Ez Texting offers integrations with a wide list of software and tools, including: 

• HubSpot
• Zapier
• SquareSpace
• Mailchimp
• Salesforce
• Vortext
• CustomerX
• QuickDesk
• And more..

Ez Texting Reviews and Ratings

Ez Texting customer rating on Capterra is 4.3/5 and on g2 is 4.5/5. Here’s what customers are saying about Ez Texting:

“The ease of use for training less technical people on how to buy keywords is excellent. The API is great to work with as well.“

“The platform is constantly pushing for increasing expenses. And pricing displays are misleading to say the least.“

Source: Capterra

Ez Texting Support Channels 

• Chat 
• Phone
• Email
• Faqs
• Knowledge Base

10. Textus

TextUs is a business texting platform designed for real-time communication, making it ideal for sales, customer support, and internal collaboration. Its focus on two-way texting helps businesses engage better and streamline workflows. While it’s praised for its user-friendly interface and excellent customer support, it’s relatively pricey and lacks some advanced SMS marketing features.

TextUs Features

• Two-Way Texting: Enables real-time conversations to enhance customer and team communication.
• Mass Text Messaging: Easily send bulk messages to specific groups.
• Message Templates: Save time with reusable, pre-written messages.
• Scheduled Texts: Plan and send messages at the most effective times.
• Contact Management: Organize contacts into segments for more personalized outreach.

TextUs Pros

• User-Friendly Design: Simple interface that’s easy to learn, even for beginners.
• Real-Time Engagement: Perfect for instant, two-way communication that strengthens relationships.
• CRM Compatibility: Works well with popular CRMs for efficient workflow integration.
• Responsive Support: Highly rated customer support team that resolves issues promptly.

TextUs cons

• High Costs: Pricing can be a hurdle for small businesses or startups with tight budgets.
• Limited Marketing Tools: Missing features like drip campaigns, MMS messaging, and advanced segmentation.
• No Message Rollovers: Unused credits don’t transfer to the next billing cycle, which can feel wasteful.
• Restricted Global Reach: Primarily focused on the U.S. and Canada, with limited options for international texting.

TextUs Pricing Plans

• Standard Plan: Includes basic two-way texting features.
• Pro Plan: Advanced features with additional integrations.
• Enterprise Plan: Custom features and scalability for large businesses.

Exact pricing details are available upon request.

TextUs Integrations

• HubSpot
• Salesforce
• Zapier
• Bullhorn
• Greenhouse

TextUs Reviews And Ratings 

TextUs customer ratings on Capterra is 4.7/5. And here’s what TextUs customers are saying: 

“Business problems i am able to solve is getting in touch with individual quicker than sending a email most of the time.”

“I think it’s an easy platform to use but it is not something I would use for my day to day mass messaging.”

Source: Capterra 

TextUs Support Channels

• Chat 
• Email
• Phone support
• Knowledege

11. Weave

Weave is a relationship management platform designed to streamline customer communication and enhance client engagement. It provides tools to automate tasks like scheduling, review collection, and bulk messaging, making it a practical solution for businesses aiming to improve customer satisfaction and operational efficiency.

Weave Features

1. Two-Way Texting: Communicate with clients in real time via text for seamless interactions.
2. Online Scheduling: Simplifies appointment bookings, saving time for both businesses and customers.
3. Web Chat: Engage website visitors through live chat for instant support and inquiries.

Weave Pros

• Versatile Toolset: Offers a variety of features catering to messaging, scheduling, and reputation management.
• User-Friendly Interface: Designed for easy navigation, making it accessible for businesses of all sizes.

Weave Cons

• Slow Customer Support: Users report delays in resolving issues due to response times.
• High Pricing: The cost can feel steep for the features provided, especially compared to competitors.

Weave Pricing 

Weave offers 4 pricing plans: 

• Ultimate: $399 per month + $750 setup fees 
• Pro: Need to contact support 
• Elite: Need to contact support
• Essentials: Need to contact support

Weave Integrations

• Salesforce
• Google My Business
• Zapier
• QuickBooks
• Gmail
• Outlook
• Calendly

Weave reviews and ratings

According to Capterra, Weave has 4.3/5 ratings out of 500 customer reviews.

“While working in a busy dental office, Weave makes my life so much easier when it comes to patient communication. I love the ease of being able to text or call patients using Weave. The patient payment feature is amazing as well. I highly recommend Weave! Also, it is super convenient to call customer support and speak to an actual representative to diagnose any technical issues.”

“Having to navigate throught a lot of places to get info on one patient.”

Source: Capterra

Weave Support Channels 

• FAQs/Forum
• Phone Support
• Chat
• Email/Help Desk
• Knowledge Base

12. SlickText

SlickText is a mobile marketing and mass text messaging platform designed to help businesses communicate effectively with their audience. With the ability to send up to 50,000 messages monthly and even a free plan option, it’s scalable for various business needs. However, its integration options are somewhat limited.

SlickText Features

1. Mass Text Messaging: Send texts to entire lists or specific segments, with options to include multimedia, emojis, and trackable links.
2. MMS Messaging: Enhance message engagement by including images.
3. Text-to-Join: Let users easily join your SMS list by texting custom keywords.
4. Text Surveys: Create interactive surveys to collect valuable subscriber feedback.
5. Automated Workflows: Set up personalized SMS sequences triggered by subscriber actions.
6. List Segmentation: Categorize audiences by location, sign-up date, or other custom fields.
7. Detailed Analytics: Monitor campaign performance with data on clicks, opt-ins, and more.

SlickText Pros

• Engagement Features: Tools like text-to-join, contests, and mobile coupons boost customer attraction and re-engagement.
• User-Friendly Automation: Drag-and-drop tools make setting up automated campaigns simple.
• Effective List-Building: Grow your SMS list using opt-in forms, website pop-ups, and QR codes.
• Easy to Use: Intuitive interface designed for users of all skill levels.

SlickText Cons

• No Message Rollover: Unused credits don’t carry over, which may lead to inefficiencies.
• Limited Integrations: With only 14 integrations, it might not meet the needs of businesses requiring specific software connections.
• Complex Navigation: Some users find the dashboard challenging to navigate.
• Basic Analytics: Reporting tools lack depth, offering only essential metrics like open and click-through rates.

SlickText Pricing

SlickText offers a free plan and eight different kinds of pricing options ranging from $29 per month for 500 texts to $1250 per month for 50,000 texts per month.

SlickText Integrations

SlickText offers only 14+ native integrations and the rest through Zapier. The list of native integrations offered by SlickText includes:

• HubSpot
• Slack
• Shopify
• Salesforce
• Zapier
• Mailchimp
• GetResponse
• ActiveCampaign
• And more.. 

SlickText Reviews & Ratings

SlickText customer rating on Capterra is 4.8/5 and on g2 is 4.8/5. Here’s what customers are saying about SlickText:

“We sent a cancellation request over a year ago. They didn’t cancel our account and continued to bill us for 12 months. When we called to cancel for the second time they argued with us and refused to hear our complaint. The employee said (direct quote) “I’m not talking to you about this and there’s no management for you to talk to.”

“I love how easy it is to use and costs much less than competitors. The customer service is also fabulous.”

Source: Capterra

SlickText Customer Support Channels

• Phone Support
• Live Chat
• Email Support
• Help Center

13. Intercom

Intercom is a customer communication platform designed to help businesses strengthen relationships with their customers through personalized messaging and support. It offers live chat, automated messaging, and a customer data platform to help businesses engage with customers, enhance their experience, and streamline support processes. Intercom is particularly valuable for businesses looking to improve customer engagement, onboard users effectively, and boost retention.

Intercom Features 

• Live Chat: Interact with customers in real time on your website or app for immediate assistance.
• Automated Messaging: Send personalized, automated messages based on user behavior to drive engagement.
• Help Center: Offer self-service options with articles and guides for customers seeking solutions.
• Product Tours: Guide new users through the onboarding process with interactive product tours.

Intercom Pros

• Comprehensive Communication Tools: Offers a complete set of features, including live chat, automated messaging, and customer data insights for better engagement.
• User-Friendly Interface: Designed for easy navigation, making it accessible even for non-technical teams.

Intercom Cons

• High Cost for Small Teams: The pricing may be too expensive for smaller businesses or teams with tight budgets.

Intercom Pricing

• Essentials: Starts at $74/month
• Pro: Starts at $153/month
• Premium: Custom pricing for larger businesses needing advanced customization, data analytics, and dedicated support.

Intercom Integrations

• Salesforce
• Slack
• HubSpot
• Shopify
• Google Analytics
• Zendesk

Intercom reviews and ratings 

According to Capterra, Intercom has 4.5/5 customer ratings out of 500 reviews.

“Better and more convenient contact between us and our customers is always appreciated. Easy history tracking is made possible by this intuitive tool. It’s simple to record my conversations and analyze them afterwards for development purposes.”

“Quickly and simply, I can access the Macros and write/update the articles in the assistance center. Streamlining the process of submitting tickets to the correct division for handling user concerns. It’s a time saver for all teams because they can deal with it themselves.”

Source: Capterra 

Intercom Support Channels

• Live Chat
• Email Support
• Help Center
• Community Forum

14. ReviewWave

ReviewWave is a comprehensive platform built to help healthcare practices manage their online reputation, streamline patient communication, and improve engagement. Featuring tools like automated review requests, appointment reminders, and detailed analytics, ReviewWave ensures your practice maintains a strong online presence while enhancing operational efficiency. It simplifies patient interactions, helping to attract more patients through positive reviews and improved communication.

ReviewWave Features 

• Automated Review Requests: Automatically send review requests to patients, boosting your practice’s online reputation with minimal effort.
• Appointment Reminders: Schedule and send timely reminders to patients, reducing missed appointments and optimizing your practice’s workflow.
• Two-Way Texting: Engage in real-time communication with patients, providing immediate responses and improving overall engagement.
• Website Widgets: Add interactive widgets to your website, making appointment booking and patient interactions seamless.
• Analytics Dashboard: Access a dashboard that tracks key performance metrics like review trends and patient feedback for better decision-making.
• Call Tracking: Monitor and analyze call activity to understand patient inquiries and improve communication strategies.

ReviewWave Pros

• User-Friendly Interface: Designed to be intuitive and easy to navigate, helping healthcare staff manage communication effortlessly.
• Boosts Online Reputation: Effectively increases positive reviews, helping to enhance your practice’s online presence.

ReviewWave Cons

• Expensive for Small Practices: The cost may be prohibitive for smaller practices or those with limited budgets.
• Limited Customization: Some users may find the platform lacks flexibility when it comes to customizing workflows to meet specific practice needs.

ReviewWave Pricing

• Starts at $299 per month

ReviewWave Integrations

• Dentrix
• Eaglesoft
• Open Dental
• ChiroTouch
• Genesis Chiropractic Software
• Kareo
• TheraNest
• AdvancedMD
• Office Ally
• Square
• Stripe

ReviewWave Reviews and Ratings

According to Capterra ReviewWave has 4.7/5 ratings out of 500 customer reviews. 

“I would NOT use Aloha / Review Wave. They are average in effectiveness and terrible at customer service.”

“ From the beginning, Review Wave has been exceptional. The training was thorough and setup and use have been super easy. Any time there is an issue their customer service always assists us fast and resolves any issues.”

Source: Capterra

ReviewWave Support Channels

• Phone 
• Email 
• Live Chat 
• Knowledge Base

15. Birdeye

Birdeye is a versatile platform for online reputation management and customer experience enhancement, offering advanced texting features such as mass texting, landline texting, and MMS. Its AI-driven automation and messaging capabilities make it a standout choice, although businesses with a primary focus on SMS may find other platforms more suitable.

Birdeye Features

• Mass Text Messaging: Send personalized bulk messages and manage responses in a unified inbox for streamlined communication.
• AI Messaging: Use AI to draft and send messages across SMS, email, social media, and web chat channels.
• Intelligent Chatbot: Engage website visitors with an AI-powered chatbot for quick and effective communication.
• Automated Appointment Reminders: Reduce no-shows by automating reminders to clients and customers.
• Two-Way Texting: Enable real-time conversations for improved engagement with hard-to-reach contacts.
• Landline Texting: Transform your business phone number into an SMS-enabled contact point.
• MMS Messaging: Enhance customer engagement with multimedia messages, including images, videos, and GIFs.
• Customizable Templates: Use pre-designed templates for promotions, announcements, and events.

Birdeye Pros

• Superior Review Management: Industry-leading tools to build and maintain a strong online reputation.
• Comprehensive Analytics: Actionable insights to optimize customer interactions and campaigns.
• Streamlined Automation: Effortlessly manage texting, email marketing, and review collection to strengthen customer relationships.
• Guided Setup: Simplified onboarding process with assistance from an implementation specialist.

Birdeye Cons

• Customer Support Concerns: Some users report delays in resolving support issues.
• High Cost: Pricing starts at $299/month, which may be prohibitive for small businesses.
• Limited SMS Customization: Fewer options for personalized SMS compared to specialized texting platforms.

Birdeye Pricing

Birdeye’s pricing is also a bit on the higher side, with plans starting from $299-$399 a month.

Birdeye Integrations

• drChrono
• Mindbody
• Appointy
• Adam
• Zoho books
• Leap
• Cerbo
• Dentrix
• And more..

Birdeye Reviews & Ratings

Birdeye customer rating on Capterra is 4.7/5. Here’s what customers are saying about Birdeye:

“I like Birdeye’s capabilities as a service to allow you more functionality for your clients, whether it’s the reports or the tags/tickets you can assign. It’s an easy tool to onboard and everyone loves it upon logging in.”

“SMS marketing list segmentation needs serious work. The tags are complicated and confusing. Cannot send SMS marketing to more than one list at a time.”

Source: Capterra

Birdeye Support Channels  

• 24/7 (Live rep)
• FAQs/Forum
• Email/Help Desk
• Phone Support
• Knowledge Base
• Chat

Why Is Emitrr The Best Sakari alternative? 

Wide Array of Powerful Texting Features

Emitrr offers a comprehensive set of text messaging features, making it a strong Sakari alternative. Whether it’s bulk SMS, two-way messaging, or automated responses, Emitrr has it all, enabling businesses to manage customer interactions seamlessly.

AI

Exciting AI-powered features are coming soon! Get ready for intelligent automation to streamline customer interactions, predictive analytics to support smarter decisions, and enhanced workflows for improved efficiency

Chrome Extension

Emitrr’s easy-to-use Chrome extension allows businesses to send and receive text messages directly from their browser, offering convenience that alternatives to Sakari often lack. This simple integration helps users stay connected without leaving their workspace.

Effortless Customer and Team Collaboration

Emitrr excels in collaboration. It enables both customer teams and staff to work together easily within the platform, allowing for a more effective, team-oriented approach—something that sets it apart as a Sakari replacement.

Transparent and Flexible Pricing Plans

Emitrr provides transparent, no-hidden-fee pricing, giving users flexible options that cater to different business sizes and needs. Its affordable and clear pricing is one of the reasons it is considered the best Sakari alternative.

Exceptional Customer Support

Emitrr offers outstanding customer support with dedicated channels, making it a reliable choice for businesses seeking assistance. This level of support ensures that users get the help they need quickly—outshining many alternatives to Sakari.

Streamlined Workflow Integrations

Emitrr integrates seamlessly with various business tools, simplifying workflow management. Unlike many Sakari alternatives, this integration allows for smooth communication between different platforms, improving efficiency.

User-Friendly and Dependable Platform

Emitrr stands out with its easy-to-use interface and dependability. Its intuitive design makes it easy for teams to use without a steep learning curve, which is a key advantage over other Sakari replacements.

Ample Personalization Options

Emitrr gives businesses the freedom to personalize their messages at a granular level, ensuring better customer engagement. Its customization options make it one of the best Sakari alternatives for targeted and meaningful communication.

Opportunities to Scale

Emitrr is built to grow with your business. Whether you’re a small startup or a large enterprise, Emitrr’s scalability makes it a perfect Sakari replacement, allowing you to easily expand your messaging operations as your business evolves.

Seamless Integration with Third-Party Tools

Emitrr integrates smoothly with various third-party applications, enhancing its functionality. This feature makes it a flexible choice compared to alternatives to Sakari, offering businesses the tools they need to streamline operations.

Which Industries Are Catered By Emitrr? 

Emitrr enhances communication for businesses in various industries, helping them stay connected and organized:

Healthcare

Emitrr is designed for healthcare providers, offering HIPAA-compliant SMS, VoIP, and appointment reminders. It integrates with systems like Denticon and Dentrix, making follow-ups, billing, and reputation management easier while boosting patient engagement and simplifying operations.

Wellness

Wellness businesses, such as spas, salons, and gyms, use Emitrr to automate bookings, send reminders, and collect feedback via SMS and email. This helps reduce no-shows, engage clients with personalized offers, and ensure smooth operations.

Education

For schools and colleges, Emitrr simplifies communication with bulk SMS, two-way texting, and automated reminders. It keeps students, parents, and staff informed about schedules, events, and important announcements.

Legal Services

Law firms rely on Emitrr for secure messaging, appointment reminders, and VoIP services. It streamlines communication, reduces administrative tasks, ensures confidentiality, and enhances client satisfaction.

Real Estate

Emitrr helps real estate agents and property managers automate scheduling, send reminders, and collect feedback. It keeps communication smooth and ensures a seamless experience for clients.

Home Services

Service providers like plumbers, HVAC technicians, and cleaning companies benefit from Emitrr’s automation for scheduling jobs, sending reminders, and following up. This ensures timely service and efficient communication with customers.

Retail

Retail businesses use Emitrr to automate order confirmations, shipping updates, and promotional messages. It helps increase sales, strengthen loyalty programs, and streamline daily operations.

Automotive

Automotive dealerships and service centers use Emitrr to schedule test drives, send service reminders, and follow up with customers. It helps keep operations organized and boosts customer satisfaction and retention.

Insurance

Insurance agencies utilize Emitrr to automate policy renewal reminders, claims updates, and bulk messaging. Two-way texting personalizes interactions, saves time, and strengthens client relationships.

Emitrr is a versatile tool that can improve communication and streamline operations across various sectors, driving better engagement and efficiency.

What Will The Migration from Sakari To Emitrr Look Like?

Switching to Emitrr is quick and easy. Migrating your contacts from Sakari is a simple process. Just ask for an export of your contacts and conversations from Sakari, send us the file, and we’ll take care of the rest. It’s that easy for a smooth transition!

You can keep your current business phone number, and the best part is, you’ll gain access to powerful new features to improve your customer communication. Curious to learn more? Schedule a demo today!

Frequently Asked Questions