10 Best SolutionReach Alternatives To Look For 

Introduction

Solutionreach is a popular patient engagement platform, but it may not fit every healthcare practice perfectly. Whether you’re looking for more affordable pricing, better customization, or enhanced features, exploring Solutionreach alternatives can help you find a better platform.

In this guide, we’ll explore the top alternatives to Solutionreach, comparing their features, benefits, and potential drawbacks to help you make an informed decision. 

What is SolutionReach?

Solutionreach is a tool that helps healthcare practices stay connected with their patients. It automates appointment reminders, makes messaging easy, and helps manage online reviews. With features like text, email, and telehealth, it improves patient communication and keeps things running smoothly by integrating with existing healthcare systems. It also helps reduce no-shows, build stronger patient relationships, and streamline daily tasks so healthcare providers can focus on care instead of administrative work.

SolutionReach Features

• Automated Appointment Reminders – Helps reduce no-shows by sending patients text, email, or voice reminders about upcoming appointments.
• Two-Way Text Messaging – Lets healthcare providers and patients easily communicate through secure SMS.
• Online Scheduling – Patients can book, reschedule, or cancel appointments anytime without calling the office.
• Reputation Management – Makes it simple to collect, monitor, and respond to patient reviews to improve online presence.
• Patient Surveys & Feedback – Gathers valuable insights from patients to enhance service quality.
• HIPAA-Compliant Communication – Ensures that all messages and patient information stay secure and private.
• EHR & Practice Management Integration – Works smoothly with existing healthcare systems to keep everything in one place.
• Telehealth Support – Allows providers to offer virtual visits, making healthcare more accessible.
• Marketing & Recall Campaigns – Send targeted messages to bring back patients who haven’t visited in a while.
• Mobile-Friendly Patient Portal – Gives patients 24/7 access to their health records, appointments, and messages.
• Billing & Payment Reminders – Send automated reminders to patients about upcoming or overdue payments.
• Customizable Messaging Templates – Allows practices to personalize messages based on different patient needs.
• Group Messaging – Enables bulk messaging for important announcements or updates.
• Call Tracking & Recording – Helps track patient calls and improve communication quality.
• Multi-Location Support – This feature Easily manages communication for multiple practice locations from a single platform.
• Waitlist Management – Fills last-minute cancellations by notifying patients on the waitlist.
• Family Messaging – This makes it easier to send reminders and updates to multiple family members at once.
• Paperless Patient Intake – This lets patients fill out forms digitally before their visit, saving time.
• Insurance Verification – Quickly checks patient insurance details to avoid last-minute surprises.

SolutionReach Pros

• Reduces No-Shows – Automated reminders help ensure patients don’t miss their appointments.
• Easy Patient Communication – Two-way texting makes it simple for patients and staff to stay in touch.
• Online Scheduling Convenience – Patients can book or reschedule appointments anytime without calling.
• Boosts Online Reputation – Automated review requests help practices gather more positive reviews.
• Time-Saving Automation – Reduces administrative workload by automating appointment confirmations and recalls.
• HIPAA-Compliant Messaging – Ensures secure communication and protects patient information.

SolutionReach Cons

• High Cost for Small Practices – Pricing may be too expensive for smaller clinics with limited budgets.
• Limited Customization – Certain templates and features may not be fully customizable to meet unique practice needs.
• Customer Support Delays – Some users report slow response times from the support team.
• Occasional Software Glitches – Users have experienced minor bugs or system lags affecting performance.
• Lack of Flexibility in Contracts – Long-term contracts can be restrictive, making it hard to switch services if needed.
• Integration Issues – While it supports many EHRs, some users face challenges with syncing data properly.

Solutionreach Pricing

You have to contact Solutionreach to get the exact quotes. 

Solutionreach Integrations

• Athenahealth
• Dentrix
• Eaglesoft
• Epic
• NextGen Healthcare
• Open Dental

Solutionreach Reviews

“solutionreach in hindsight”

“Settled for Niche Industry Focused Platform”

Source: Capterra

Solutionreach Support Channels

• Phone Support
• Email Support
• Live Chat
• Help Center & Knowledge Base
• Webinars & Training Sessions
• Dedicated Account Managers

Reasons To Look For SolutionReach Alternatives

Some of the major reasons why you should look for SolutionReach Alternatives are: 

Too Expensive for Small Clinics

SolutionReach’s pricing can be a burden for smaller clinics with limited budgets. The high costs make it difficult for independent practices to justify the investment, especially when more affordable and feature-rich alternatives are available.

Restrictive Long-Term Contracts

Many users find themselves locked into long-term contracts with SolutionReach, making it hard to switch if the platform doesn’t meet their expectations. These rigid agreements often include hefty cancellation fees, leaving businesses stuck with a service they no longer want.

Limited Customization Options

SolutionReach offers a one-size-fits-all approach, which may not work for every practice. Many businesses need flexible, customizable features to match their workflow, but SolutionReach lacks the depth of personalization required for a truly tailored experience.

Inconsistent Customer Support Experience

Users have reported mixed experiences with SolutionReach’s customer support. While some receive prompt assistance, others face delays and unresolved issues. The lack of consistent, high-quality support can be frustrating, especially for businesses that rely on timely responses.

Limited EHR/EMR Integrations

SolutionReach does not seamlessly integrate with all EHR and EMR systems, creating workflow challenges for medical practices. Without smooth data syncing, healthcare providers may need to manually enter patient information, leading to inefficiencies and potential errors.

Lacks Seamless Compatibility with Other Software

Businesses that use multiple tools for operations may find SolutionReach difficult to integrate with their existing software. This lack of seamless compatibility can disrupt workflows, slow down efficiency, and create unnecessary administrative burdens.

Features to look for in a SolutionReach alternative

If you’re searching for the best SolutionReach alternatives, it’s important to find a platform that improves patient communication, simplifies workflows, and integrates seamlessly with existing systems. The right replacement of SolutionReach should include advanced automation, two-way messaging, and telehealth capabilities. Here are the key features to look for:

AI Chatbots

A top SolutionReach alternative should include AI chatbots to instantly respond to patient inquiries, manage appointment scheduling, and provide automated follow-ups, reducing staff workload and improving efficiency.

Online Scheduling

A strong replacement of SolutionReach should allow patients to book appointments online without needing to call. This feature ensures flexibility, reduces administrative burdens, and enhances patient satisfaction.

Appointment Reminders

A reliable SolutionReach alternative must automate appointment reminders via SMS, email, or phone calls. This helps reduce no-shows and keeps schedules running smoothly.

HIPAA-Compliant Messaging

Security is key in healthcare. The best SolutionReach alternatives offer encrypted, HIPAA-compliant messaging to protect patient data while allowing smooth communication between patients and providers.

Two-Way SMS & VoIP

A great replacement of SolutionReach should enable two-way texting and VoIP calling, allowing real-time communication between healthcare providers and patients, reducing delays, and ensuring better engagement.

Telehealth & Video Calls

Virtual consultations are a must in modern healthcare. The best SolutionReach alternatives support high-quality video calls and telehealth appointments, making it easier to provide remote care.

Review Management

The only thing that matters is reputation. The ideal replacement of SolutionReach should offer automated review management, helping practices gather and respond to patient feedback to improve trust and visibility.

EHR Integration

A good SolutionReach alternative seamlessly integrates with Electronic Health Records (EHR) to ensure that patient information is always up-to-date and accessible without extra manual work.

Online Payments

Secure online payment options should be a key feature of any SolutionReach alternative, making it easy for patients to pay bills and reducing administrative time spent on billing.

Custom Intake Forms

The right replacement of SolutionReach should include customizable patient intake forms to streamline data collection before appointments, improving efficiency for both patients and staff.

Multi-Location Support

A scalable SolutionReach alternative should work for single and multi-location practices, offering centralized scheduling, communication, and reporting across all locations.

Marketing Automation

A great replacement of SolutionReach includes automated patient engagement tools such as email campaigns, SMS promotions, and follow-up reminders to maintain consistent communication.

Analytics & Reporting

Data-driven decisions are crucial. The best SolutionReach alternatives provide detailed insights into patient interactions, appointment trends, and campaign performance for continuous improvement.

Custom Branding

A powerful replacement of SolutionReach allows businesses to personalize patient communications with custom branding, reinforcing brand identity and trust.

Call Tracking & Recording

A solid SolutionReach alternative should include call tracking and recording to improve patient interactions and staff training while ensuring compliance.

24/7 Support & Live Chat

The best SolutionReach alternatives provide round-the-clock support through live chat, phone, and email to resolve issues quickly and ensure smooth operations.

Mobile Patient Portal

A modern replacement of SolutionReach should include a mobile-friendly patient portal where patients can access records, schedule appointments, and communicate with their providers.

Email & SMS Campaigns

The right SolutionReach alternative includes bulk email and SMS messaging capabilities to reach patients effectively for reminders, promotions, and updates.

Insurance & Billing Integration

A seamless replacement of SolutionReach integrates with insurance and billing systems to reduce administrative work and speed up payment processing.

Data Migration & Onboarding

Switching to a new platform should be hassle-free. The best SolutionReach alternatives like Emitrr offer easy data migration and onboarding support to ensure a smooth transition.

Top SolutionReach Alternatives

1. Emitrr
2. Doctible
3. SimplePractice
4. Luma Health
5. NextGen
6. NexHealth
7. eClinicalWorks
8. athenaOne
9. PatientPop
10. DemandHub

1. Emitrr

Emitrr is an advanced texting software designed to enhance patient communication and engagement. Whether you run a small practice or a large healthcare facility, Emitrr helps businesses scale effortlessly without excessive time, effort, or cost. It serves as an all-in-one platform for all patient interaction needs.

Emitrr Features

• Personalized One-on-One Patient Conversations – Engage directly with patients via SMS for a more personalized communication experience.
• Automated Reminders & Confirmations – Reduce no-shows by sending automated appointment reminders and confirmation messages.
• Effortless Patient Follow-Ups – Automate follow-up messages for post-appointment check-ins and ongoing care updates.
• Automated Review Requests – Encourage patient feedback with seamless automated review request messages.
• Seamless EMR/EHR Integration – Sync patient data effortlessly with your existing electronic medical records system.
• Business Number Texting –Send and receive texts using your existing business phone number.
• Centralized Review Management – Read and respond to patient reviews within a single, organized inbox.
• Bulk Messaging for Updates & Promotions – Instantly notify patients about schedule changes, special offers, and upcoming events.
• Two-Way Marketing Texts – Allow patients to engage with promotional messages and respond directly.
• Targeted SMS Campaigns with Audience Segmentation – Organize patient lists and run multi-touch SMS campaigns for effective outreach.
• Unified Messaging Inbox – Manage SMS, Google My Business, Facebook Messenger, and website chats from one platform.
• Communication Analytics & Insights – Track key performance metrics, including call volume, message open rates, and delivery success.
• Multi-Channel Appointment Reminders – Reduce no-shows and missed appointments with customizable reminders sent via text, email, and voice.
• Editable Templates for Patient Engagement – Use customizable message templates to enhance interactions and patient satisfaction.

Emitrr Pros

• Reliable Uptime – 99.99% service uptime ensures uninterrupted patient communication.
• User-friendly interface – A simple, intuitive dashboard makes navigation easy.
• HD Call Quality – Enjoy crystal-clear audio for smooth and professional phone conversations.
• Quick & Simple Onboarding – Get started easily with a hassle-free setup and minimal training.
• Seamless Integrations – Connect with CRMs, EHRs, and PMS platforms for a streamlined workflow.
• Affordable Pricing – Flexible, budget-friendly plans that cater to businesses of all sizes.
• Feature-Packed System – Access advanced tools for texting, calling, review management, and more.

Emitrr Cons

• Limited Advanced VoIP Features – Some high-end VoIP functionalities are still in development.

Emitrr Pricing

For SMS, Emitrr offers a text-based pricing model that starts at $149 a month. 

Emitrr Integrations

Emitrr offers 500+ integrations across different industries such as dental, recruiting, real estate, etc. with tools like:

• MailChimp
• Denticon
• AthenaHealth
• Zapier
• Salesforce
• HubSpot
• Facebook
• HouseCall Pro
• And more!

Emitrr Reviews

Emitrr has a solid 5/5 star rating on Capterra and here’s what customers are saying about it: 

“You have it all integrated into one platform, the signatures, the amount of characters, you can attach files, send photos. You are able to create and send forms. Unlimited amount of things we can use and take advantage of.”

“I LOVE Emitrr. The support you get is wonderful, the app is easy to use and they have been incredibly responsive. As a small business, we needed a messaging platform that wouldn’t break the bank and this meets all our needs (and then some) without making us feel overwhelmed.”

Source: Capterra

Emitrr Support Channels

• Live chat: Chat with Emitrr’s live representatives
• Phone: Call Emitrr at +1 (210) 941-4696
• Email: Send email to Emitrr’s support team at [email protected]
• Knowledge base
• FAQs/forum
• SMS

2. Doctible

Doctible is a simple yet powerful platform designed to help healthcare providers improve patient communication, streamline operations, and build a strong online reputation. It’s widely used by dentists, optometrists, chiropractors, and general medical practices to enhance patient engagement.

Doctible Features

• Patient Communicator – Secure, HIPAA-compliant two-way texting allows real-time communication between providers and patients.
• Automated Reminders – Reduces no-shows by sending appointment reminders via text, email, or voice calls.
• Digital Forms – Lets patients complete intake and consent forms online, eliminating paperwork and saving time.
• Reputation Management – Automates patient review requests on platforms like Google and Facebook to strengthen online presence.
• Online Scheduling – Offers an easy-to-use booking system, allowing patients to schedule appointments at their convenience.

Doctible Pros

• User-Friendly Interface – Simple setup and navigation make it easy for staff to use without extensive training.
• Effective Review Generation – Helps practices collect more positive reviews, boosting their reputation.
• Responsive Customer Support – Known for quick and helpful assistance when needed.
• Seamless Integration – Works smoothly with different EHR and practice management systems for better workflow.

Doctible Cons

• Cost Considerations – Some users feel the pricing is higher compared to other options.
• Limited Review Platforms – Patients who don’t use Google or Facebook may find it difficult to leave reviews.

Doctible Pricing

Doctible offers the following plans:

• Gold Plan – $199 per month
• Gold Plus Plan – $299 per month
• Platinum Plan – Custom pricing

Doctible Integration

• Dentrix
• Eaglesoft
• ChiroTouch
• Compulink
• Dolphin Management

Doctible reviews

“It’s great, our patients love the appt reminders and being able to communicate with the office via text message”

“I think it’s great and defiantly provides us with an easy way to gather reviews from our patients.”

Source: Capterra

Doctible Support Channels

• Phone Support
• Email Assistance
• Live Chat
• Knowledge Base

3. SimplePractice

SimplePractice is an all-in-one platform designed for healthcare professionals to manage their patients seamlessly. It simplifies scheduling, billing, payments, HIPAA-compliant Telehealth, and insurance claims—all in one place. With a strong support team and a user-friendly experience, it helps practitioners focus more on patient care.

SimplePractice Features

• Secure Client Portal – Patients can book appointments, complete forms, and communicate securely in one place.
• Telehealth Video Sessions – HIPAA-compliant video calls make remote therapy and medical consultations easy and secure.
• Automated Appointment Reminders – Sends SMS, email, and phone reminders to reduce no-shows.
• Insurance Billing & Claims – Simplifies claim filing and tracking for smoother insurance reimbursements.
• Paperless Documentation – Digital forms, progress notes, and treatment plans eliminate paperwork.
• Online Booking System – Patients can book appointments online, checking real-time availability.

SimplePractice Pros

• User-Friendly Interface – Easy for both practitioners and patients to navigate.
• HIPAA-Compliant Telehealth – Secure video sessions ensure private and safe remote care.
• Automated Reminders – Helps reduce missed appointments with timely notifications.
• Integrated Billing & Insurance Claims – Streamlines payment processing and claim submissions.

SimplePractice Cons

• Extra Cost for Telehealth – Telehealth services come with an additional fee, increasing expenses.
• Occasional System Glitches – Some users experience slow performance or minor bugs during peak hours.
• No Multi-Provider Scheduling on Basic Plan – Group practices need higher-tier plans to schedule multiple providers.
• Payment Processing Fees – Credit card payments come with transaction fees, adding to costs.

SimplePractice Pricing

• Starter Plan – $29/month 
• Essential Plan – $69/month
• Plus Plan – $99/month

SimplePractice Integration

• Google Calendar
• Zoom
• Stripe
• Wiley PracticePlanners
• QuickBooks
• Telehealth by SimplePractice
• Insurance Clearinghouses
• Xero
• Mailchimp

SimplePractice Reviews

“Great easy to use software”

“Positive. I tried to use a different EHS but felt like it was overly complicated and unorganized so I went back to simplepractice and just bought a cheaper plan.”

Source: Capterra

SimplePractice Support Channels

• Help Center
• Email Support
• Live Chat
• Phone Support (Limited Availability)
• Community Forum
• Webinars & Training Resources

4. Luma Health

Luma Health is a patient engagement platform that makes healthcare communication easier, automates scheduling, and enhances the patient experience. It helps providers reduce no-shows, improve care coordination, and boost efficiency with smart automation and seamless EHR integrations.

Luma Health Features

• Automated Appointment Scheduling – Patients can easily book or reschedule appointments on their own.
• Two-Way Patient Messaging – Allows direct texting between providers and patients for better engagement.
• Appointment Reminders – Sends automated SMS, email, or phone reminders to reduce missed appointments.
• Referral Management – Helps track and manage patient referrals more effectively.
• Patient Feedback & Surveys – Gathers reviews and insights to improve services.
• Waitlist Management – Notifies waitlisted patients when an appointment slot becomes available.
• EHR & PMS Integrations – Works smoothly with major electronic health record systems.

Luma Health Pros

• Simple Patient Communication – Two-way texting makes it easy to stay in touch with patients.
• Automated Reminders – Helps reduce no-shows with timely appointment alerts.
• Efficient Referral Tracking – This keeps referrals organized for smoother patient management.
• Waitlist Automation – Quickly fills canceled slots by notifying waitlisted patients.
• Seamless EHR Integration – It connects easily with most electronic health record systems.

Luma Health Cons

• Expensive for Small Practices – The pricing may be too high for smaller clinics.
• Extra Costs for Advanced Features – Some tools require additional payments.
• Limited Customization – Automation templates may not offer enough flexibility.
• Inconsistent Customer Support – Response times can be slow at times.

Luma Health Pricing

Luma Health has not publicly disclosed its pricing plans. One needs to contact their team to learn more about it. 

Luma Health Integrations

• Epic
• Oracle Health
• MEDITECH
• eClinicalWorks
• athenahealth
• Veradigm
• NextGen
• Greenway
• Nextech

Luma Health Reviews

“Luma Health – flexible and intuitive”

“Luma Health is A Gamechanger for Any Medical Practice”

Source: Capterra

Luma Health Support Channels

• Phone Support
• Email Support
• Live Chat
• Help Center & Knowledge Base
• Webinars & Training Sessions
• Dedicated Account Managers

5. NextGen

NextGen is a practice management software designed to simplify healthcare tasks for both providers and patients. It helps manage medical bills, physician payments, and patient insurance in one place. With features like digital intake forms, online presence management, and patient feedback tools, NextGen makes daily operations easier.

NextGen Features

• Electronic Health Records (EHR) – Streamlines patient documentation and charting.
• Practice Management – Automates scheduling, billing, and administrative tasks.
• Revenue Cycle Management – Helps with claims processing and payment tracking.
• Telehealth Services – Provides secure virtual consultations for remote care.
• Patient Engagement – Supports online scheduling, messaging, and health reminders.

NextGen Pros

• Easy-to-Use EHR – Customizable templates make managing patient records simple.
• Smooth Scheduling & Billing – Helps organize appointments and payments efficiently.
• Better Revenue Tracking – Automates claims and payment processes.
• Built-In Telehealth – Secure virtual visits for remote patient care.
• Improved Patient Communication – Enables appointment reminders and messaging.

NextGen Cons

• Can Be Slow at Times – Some users experience lag during busy hours.
• Customization Takes Effort – Setting up templates and workflows may take extra time.
• Costly for Small Clinics – Pricing may be too high for smaller practices.

Nextgen Pricing

Nextgen offers two pricing plans: 

• NextGen Office – Starts at $299 per provider/month
• NextGen Enterprise – Custom pricing

Nextgen Integration

• Epic
• Cerner
• Allscripts
• McKesson
• Meditech
• eClinicalWorks
• athenahealth
• DrChrono
• Kareo
• Salesforce

Nextgen Reviews

“NextGen allows for multiple customizations. We have customized templates which help our providers streamline their workflow. Our users state it is very simple to navigate. Definitely user friendly.”

It’s a robust and complete EHR, and includes everything a provider would need to care for their patients

Source: G2

Nextgen Support Channels

• Phone Support
• Email Support
• Live Chat
• Online Help Center
• Webinars & Training Resources

6. NexHealth

NexHealth is a patient engagement platform that helps healthcare providers manage scheduling, communication, and online reputation. It integrates with EHR/EMR systems, automates reminders, and supports virtual consultations, making clinic operations smoother while improving patient satisfaction.

NexHealth Features

• Online Appointment Scheduling – Patients can easily book, reschedule, or cancel appointments.
• Automated Reminders – Reduces no-shows with SMS, email, and phone alerts.
• Two-Way Text Messaging – Enables direct communication between patients and providers.
• Review Management – Automates patient review collection to improve online reputation.
• HIPAA-Compliant Messaging – Ensures secure and private patient communication.
• EHR/EMR Integration – Syncs patient data with systems like Dentrix, OpenDental, and Epic.

NexHealth Pros

• Easy to Use – The platform is intuitive, making it simple for staff and providers.
• Seamless Integration – Works well with major EHR/EMR systems for smooth data flow.
• Automated Reminders – Helps reduce no-shows with timely notifications.
• Secure Messaging – HIPAA-compliant communication ensures patient privacy.
• Telehealth Support – Enables virtual consultations for better accessibility.

NexHealth Cons

• Expensive for Small Clinics – The pricing may be too high for smaller practices.
• Limited Customization – Some features lack flexibility for unique clinic needs.
• Syncing Issues – Occasional delays in data updates with EHR/EMR systems.
• Slow Customer Support – Some users experience delays in getting help.
• Long-Term Contracts – Requires a commitment, which may not be ideal for everyone.

Nexhealth Pricing

NexHealth does not publicly list its pricing. Interested users must request a demo or contact sales for a custom quote based on their practice size and requirements.

Nexhealth Integrations

• Dentrix
• OpenDental
• Eaglesoft
• Epic
• Cerner
• NextGen
• AthenaHealth
• DrChrono

Nexhealth Reviews

“Patient communication hurdles knocked down daily has led to a decrease in our cancellation rates and has increased our revenue as a result.”

“Very good customer service and if they miss your call they call you back.”

Source: Capterra

Nexhealth Support Channels

• Phone Support
• Email Support
• Live Chat
• Help Center

7. eClinicalWorks

eClinicalWorks is a cloud-based patient management platform designed to streamline healthcare operations. It helps providers automate administrative tasks, manage patient care efficiently, and enhance the overall experience with customizable electronic medical records (EMR) solutions.

eClinicalWorks Features

• Patient Management – Simplifies scheduling, check-ins, and digital intake forms for a smoother experience.
• Telehealth Services – Secure video consultations for remote patient care.
• EHR & EMR Integration – Customizable electronic health records system for better workflow.
• Revenue Cycle Management – Automates billing, claims processing, and payment tracking.
• Patient Portal – Secure online access for patients to view records, book appointments, and message providers.
• Medical Billing Tools – Handles coding, insurance verification, and automated claim submissions.

eClinicalWorks Pros

• Robust EHR System – Customizable templates make managing patient records easier.
• Integrated Telehealth – Secure video visits improve remote patient care.
• Engagement Tools – Features like patient portals and reminders enhance communication.
• Strong Interoperability – Connects seamlessly with labs, pharmacies, and other healthcare platforms.
• Advanced Analytics – Real-time tracking helps with decision-making and performance insights.

eClinicalWorks Cons

• Slow Customer Support – Response times can be inconsistent.
• Occasional System Downtime – Some users report disruptions that affect daily workflow.
• Customization Can Be Tricky – Some features require technical knowledge to modify.
• Billing Module Limitations – The billing system isn’t as user-friendly as standalone solutions.
• Integration Issues – Compatibility with third-party apps isn’t always smooth.
• Delayed Software Updates – New features and bug fixes take longer than expected.
• Outdated Interface – The design and navigation feel less modern compared to competitors.

eClinicalWorks Integration

• IntelliDose
• CHADIS 
• Dell Health Care and Life Sciences
• Dialogic 
• Mainpine™
• LEDABOUR 
• MD Revolution

eClinicalWorks Pricing

eClinicalWorks offers three pricing plans: 

• EHR only: 449$ per month 
• EHR Practice Management: 559$ per month 
• RCM as a service: 2.9% of practice collections

eClinicalWorks Reviews

“eclinical is a great software. We use it for our medical practice for visit notes, internal notes, billing, faxes and medications.”

“DO NOT EVER BUY THIS SOFTWARE”

Source: Capterra

eClinicalWorks Support Channels

• Phone Support
• Email Support
• Live Chat
• Help Desk Ticketing
• Online Knowledge Base
• Webinars and Training Sessions

8. athenaOne

athenaOne is an all-in-one healthcare management solution designed to improve patient engagement and streamline administrative tasks. It helps healthcare providers track physician orders, manage billing, and deliver high-quality care efficiently.

athenaOne Features

• Cloud-Based EHR System – Access patient records in real time from any device.
• AI-Powered Medical Billing – Automates claims processing to minimize errors and delays.
• Telehealth & Virtual Visits – Secure video consultations for remote patient care.
• Appointment Scheduling & Reminders – Reduces no-shows with automated notifications.
• HIPAA-Compliant Messaging – Ensures secure and encrypted communication with patients.
• Insurance Eligibility Verification – Quickly checks patient coverage before appointments.

athenaOne Pros

• Easy-to-Use Interface – Simple and intuitive design for smooth navigation.
• Seamless EHR & Billing Integration – Connects medical records with billing for efficient operations.
• Scalable for Any Practice Size – Works well for small clinics, hospitals, and multi-location networks.
• Robust Telehealth Features – Offers built-in virtual consultations for remote patient care.

athenaOne Cons

• Expensive for Small Practices – The pricing may be high for smaller clinics.
• Occasional System Downtime – Some users report slow performance during peak hours.
• Limited Customization – Workflow adjustments are not as flexible as some competitors.
• Complex Billing System – While automated, manual adjustments are often needed.
• Slow Customer Support – Some users experience long wait times for assistance.
• Integration Issues – Connecting with third-party software can be challenging.

athenaOne Pricing

AthenaOne offers customized pricing plans tailored to the specific needs of each practice. For detailed information and a personalized quote, it’s recommended to contact AthenaOne directly.

athenaOne Integration

• Epic
• Cerner
• Meditech
• Allscripts
• eClinicalWorks
• NextGen Healthcare
• Greenway Health
• DrChrono
• Kareo
• AdvancedMD

athenaOne Reviews

“AthenaOne – A complete Easy to Use Platforms for Patient Engagement and Management”

“Frustrating!!!”

Source: Capterra

athenaOne Support Channels

• Phone Support
• Email Support
• Live Chat
• Help Center
• Community Forum

9. PatientPop

PatientPop is a healthcare marketing and practice management platform designed to help medical practices grow. It offers tools for online appointment scheduling, automated patient engagement, and reputation management to improve a practice’s digital presence.

PatientPop Features

• Online Appointment Scheduling – This lets patients book appointments directly through the website, reducing administrative tasks.
• Automated Appointment Reminders – Send SMS, email, and phone reminders to cut down on no-shows.
• Patient Review Management – Streamlines review collection to boost online reputation.
• Telehealth Services – Enable secure virtual consultations for remote patient care.
• Website & SEO Optimization – Creates search engine-friendly practice websites to attract more patients.
• HIPAA-Compliant Messaging – Ensures secure, encrypted communication with patients.

PatientPop Pros

• Easy Online Scheduling – Patients can book appointments anytime through the practice’s website, reducing staff workload and improving accessibility.
• Automated Appointment Reminders – Send SMS, email, and phone reminders to minimize no-shows and last-minute cancellations.
• Strong Online Reputation Management – Automatically requests patient reviews, helping practices build a positive online presence.
• SEO-Optimized Websites – Develops professional, search-friendly websites to attract more patients.

PatientPop Cons

• Limited Customization – Website design and branding options are restricted, making it hard to create a unique online presence.
• High Cost for Small Clinics – Pricing can be steep for smaller practices with tight budgets.
• Limited Software Integrations – This doesn’t always sync smoothly with all EHR/EMR systems, potentially disrupting workflows.
• Inconsistent Customer Support – Users report long wait times and slow issue resolution.
• Long-Term Contracts – Requires lengthy commitments, making it difficult to switch if unsatisfied.

PatientPop Pricing

PatientPop offers the following pricing plans:

• Foundation Plan – $700 per month
• Plus Plan – $850 per month
• Pro Plan – $900 per month

PatientPop Integrations

• Greenway Health
• Kareo (Now Tebra)
• DrChrono (via Tebra)
• HelpSquad
• Keragon

PatientPop Reviews

“Caveat Emptor – don’t waste your time or money”

“PatientPop – poor in customer service”

Source: TrustRadius

PatientPop Customer Support

• Phone Support
• Email Support
• Live Chat
• Help Center & Knowledge Base
• Dedicated Account Manager (for select plans)

10. DemandHub

DemandHub is a platform designed to help businesses enhance patient engagement and manage their online reputation. It allows businesses to connect with customers, collect reviews, and streamline communication across multiple channels like SMS, web chat, email, and social media.

DemandHub Features

• Multi-Channel Messaging – Engage with customers through SMS, email, web chat, and social media from one platform.
• Automated Review Requests – Request and manage customer reviews on Google, Facebook, and other platforms.
• Appointment Reminders – Reduce no-shows with automated SMS and email notifications.
• Centralized Inbox – Manage all customer conversations in one place for better efficiency.

DemandHub Pros

• Seamless Multi-Channel Communication – Connect with customers across multiple platforms.
• Automated Review Collection – Makes it easy to gather and manage online reviews.
• User-Friendly Interface – Simple, intuitive dashboard for easy navigation.
• Organized Messaging – Centralized inbox helps streamline customer interactions.
• Customizable Surveys & Feedback – Allows businesses to gather insights and improve customer experience.

DemandHub Cons

• Limited Customization – Some users find the automation settings restrictive.
• Occasional Notification Delays – Messages may not always be delivered instantly.

DemandHub Pricing

Demandhub offers the following plans: 

• Starter Plan – $129 per month
• Growth Plan – $249 per month
• Thrive Plan – $449 per month

DemandHub Integration

• Google My Business
• Facebook
• Instagram
• QuickBooks
• Square
• Stripe
• Shopify
• HubSpot
• Salesforce

DemandHub Reviews

“Easy to use for clients and office!”

“Integrates Perfectly with JaneApp, Great Customer Experience”

Source: Capterra

DemandHub Support Channels

• Email Support
• Live Chat
• Phone Support
• Help Center
• Knowledge Base

Why is Emitrr the best SolutionReach alternative?

If you’re looking for the best SolutionReach alternative, Emitrr is the perfect choice. It offers a powerful, easy-to-use platform that helps healthcare providers streamline patient communication, automate workflows, and improve overall efficiency—all at an affordable price.

Seamless Call Queuing & Smart Scheduling

Never miss an important call again! Emitrr’s intelligent call queuing makes sure every patient gets connected to the right person without long hold times. With smart scheduling, appointments are managed effortlessly, reducing manual work and making your practice run smoother.

Secure HIPAA-Compliant Messaging

Keeping patient data safe is a top priority. Emitrr’s secure messaging system ensures all communication is encrypted and HIPAA-compliant. Whether you’re texting appointment details or answering patient queries, you can trust that all conversations remain private and protected.

Youtube Video: How to Send Secure Texts Through Emitrr?

AI Capabilities (Coming Soon)

Emitrr is bringing AI-powered automation to the table! Soon, you’ll be able to use AI for scheduling, automated responses, and predictive analytics. This means less time spent on repetitive tasks and more time focusing on patient care.

Chrome Extension for Easy Access

No need to keep switching between platforms—Emitrr’s Chrome extension lets you send messages, schedule calls, and manage patient interactions right from your browser. It’s all about making your workflow faster and more convenient.

All-in-One Communication System

With Emitrr, you can handle calls, texts, and automated follow-ups from a single platform. No more juggling multiple tools—everything you need is in one place, making communication with patients easier and more organized.

Budget-Friendly Pricing

Emitrr offers all these features at a price that won’t break the bank. It’s a replacement of SolutionReach that provides top-tier tools without the hefty price tag, making it a great choice for clinics of all sizes.

Smart Texting & Calling

Easily send two-way SMS, make VoIP calls, and automate responses to keep patients engaged. Whether you’re reminding them about an appointment or following up after a visit, Emitrr helps you stay connected without extra effort.

Effortless Software Integration

Emitrr works seamlessly with your existing EHR, CRM, and other healthcare platforms. This means all your patient records, schedules, and messages stay updated automatically, reducing errors and saving time.

Automated Appointment Reminders

Say goodbye to no-shows! Emitrr sends automatic SMS and email reminders so patients don’t forget their appointments. They can confirm or reschedule with a simple reply, keeping your schedule running smoothly.

Powerful Automation for Workflows

From follow-up messages to patient surveys, Emitrr automates your daily tasks. No more chasing patients for feedback or manually sending reminders—everything runs on autopilot, helping your team focus on providing great care.

24/7 Customer Support

Need help? Emitrr’s support team is available anytime, day or night. Whether it’s troubleshooting an issue or learning how to use a new feature, expert assistance is always just a message away.

Which Industries are catered by Emitrr?

Emitrr enhances business communication, keeping industries connected and efficient with automation, SMS, VoIP, and appointment management.

Healthcare

Emitrr empowers healthcare providers with HIPAA-compliant messaging, VoIP, and automated appointment reminders. Seamless integrations with platforms like Denticon and Dentrix improve follow-ups, billing, and reputation management, boosting patient engagement and streamlining operations.

Wellness

Spas, salons, and fitness centers use Emitrr to automate bookings, reminders, and feedback collection via SMS and email. It reduces no-shows, delivers targeted promotions, and simplifies daily workflows.

Education

Schools and colleges rely on Emitrr for bulk SMS, two-way messaging, and automated alerts. From event updates to schedule changes, it ensures students, parents, and staff stay informed in real-time.

Legal Services

Law firms benefit from Emitrr’s secure messaging, appointment scheduling, and VoIP services. It enhances client communication, reduces administrative workload, ensures confidentiality, and improves overall client satisfaction.

Real Estate

Emitrr helps real estate agents and property managers automate scheduling, send appointment reminders, and collect client feedback. It ensures seamless transactions and stronger client relationships.

Home Services

Plumbers, HVAC technicians, and cleaning service providers use Emitrr to manage job scheduling, send service reminders, and follow up with customers. This keeps operations efficient while improving customer communication.

Retail

Retail businesses use Emitrr to automate order confirmations, shipping updates, and promotional messaging. It enhances customer engagement, supports loyalty programs, and streamlines retail workflows.

Automotive

Car dealerships and service centers leverage Emitrr for test drive scheduling, service reminders, and post-visit follow-ups. It improves organization, customer satisfaction, and retention.

Insurance

Emitrr helps insurance agencies automate policy renewal reminders, claims updates, and bulk messaging. Two-way texting enhances client interactions, boosts efficiency, and strengthens customer relationships.

What Will The Migration From SolutionReach To Emitrr Look Like?

Switching to Emitrr is seamless and hassle-free. Transferring your contacts from SolutionReach is easy—simply request an export of your contacts and conversations, send us the file, and we’ll handle the rest for a smooth transition.

You can keep your existing business phone number while unlocking advanced features to enhance customer communication. Want to learn more? Book a demo today!

Frequently Asked Questions

Conclusion

We’ve now compared the top SolutionReach alternatives, highlighting their strengths and limitations. As a healthcare provider, you need a seamless, scalable solution that enhances workflow without sacrificing essential features. After all, your software plays a key role in building trust with your patients.

Want to see how Emitrr can help you achieve these goals? Book a demo today and explore the possibilities!