10 Best TigerConnect Alternatives For Your Business 

Introduction

The healthcare industry is saturated with patient care tools. All these platforms promise tons of services. But what should a customer focus on regarding such patient collaboration tools? The answer is simple, seamless communication. 

Seamless communication is the key when it comes to patient collaboration platforms. Easy communication with good customer support forms the backbone of any good patient engagement tool. TigerConnect is one of the patient engagement tools available in the market, but a lot of users are facing challenges with this platform. Hence, they are switching to better TigerConnect competitors. So if you are also looking for a TigerConnect competitor that offers seamless communication and excellent support, we have got you covered. 

We bring you the top 10 best TigerConnect alternatives that have patient engagement and collaboration as their priority. Here’s a quick glance at what we will look at! 

What is TigerConnect?

TigerConnect is a popular patient engagement and HIPAA-compliant communication app that aims to transform communication through telehealth and SMS options. TigerConnect is known for its strong scheduling features and safe transmission of patient information. However, it has unreliable customer support and a glitchy system, among other issues, which make users look for TigerConnect alternatives.

TigerConnect Features

• Secure medical messaging: Safeguard patient information using TigerConnect’s HIPAA-compliant texting for secure communication.
• Telehealth options: Virtually diagnose your patients with the assistance of telehealth solutions.
• EMR integration: Enhance the efficiency of your clinic or hospital by connecting TigerConnect with your current EMR systems.
• Group messaging: Utilize the group texting feature to send SMS messages to patients and their families collectively.
• Two-way messaging: Engage in one-on-one conversations with your patients through two-way SMS communication.

TigerConnect Pros and Cons

TigerConnect Pros

• Medical messaging that meets HIPAA standards: TigerConnect complies with HIPAA regulations, ensuring all patient communications are conducted securely.
• Robust scheduling capabilities: The TigerConnect app offers a variety of effective scheduling features, including call assignments, shift swaps, and automatic appointment blocking, among others.
• Integration with EHR Systems: Using TigerConnect you can connect all your essential systems, including physiological monitors, electronic health records (EHR), nurse call systems, and more, all from one dashboard.

TigerConnect Cons

There are many issues with the TigerConnect platform, such as issues with integration, technical glitches, bugs in software, etc. These points are discussed in detail below: 

TigerConnect Pricing

TigerConnect has not revealed its pricing model on their website. 

TigerConnect Integrations

TiggerConnect integrates with a bunch of EHR/PMS tools. 

TigerConnect Customer Support Channels

• Chat
• Phone
• Live rep
• Email
• Knowledge base

TigerConnect Reviews & Ratings

TigerConnect is rated 4.5/5 on g2 and 4.7/5 on Capterra. Here’s what TigerConnect customers are saying:

“Ease of Use, Reliability, Efficiency. It allows staff to bridge the gap of patient care when our physicians are not physically present in clinic.”

“There were a lot of glitches. Would have multiple “updates” that could sometimes take an entire day to complete. Also it could be difficult to find specific groups since groups titled with the same thing could be duplicated, I wish that wasn’t an option.”

Source: Capterra 

Reasons to Look for a TigerConnect Alternative

TigerConnect software has been in the market for quite some time. But the performance delivery of the software has definitely degraded. Customers have faced numerous issues with the software which made them look for TigerConnect replacements. Let’s discuss some key complexities customers face with the software. 

Difficult integration

Customers felt they needed help in integrating their already existing EHR system with the TigerConnect platform. The integration process did not deliver customer satisfaction and slowed down the processing time of the healthcare staff.

Login/re-login issues

Login and re-login issues have been a constant headache for customers. Many users complained that whenever they opened newly received text messages, they were abruptly logged out of the system. This definitely slowed down the normal processes of the healthcare team. They spent more time scheduling appointments for customers over texts.

Slow technical team

The customers of the TigerConnect platform were most disappointed with the slow technical staff. The support team of TigerConnect didn’t give timely solutions to the users. This played a major reason for looking out for TigerConnect alternatives. The responses of the technical team were consistently late and sometimes they presented the customers with no solutions. When they had no solution to the technical glitches faced by customers, they simply offered e-gift cards as consolation.

Limited texting features

The customers of TigerConnect software were not satisfied with the texting capabilities of the platform. Many customers complained that the platform lacked basic texting features. With TigerConnect, there’s no way to tag a particular correspondent, users are not notified about the new messages, and messages are self-removed after 30 days.

Buggy Software

Constant bugs in the TigerConnect software have made the software slow and laggy. The users were unhappy with the constant inconsistencies with the platform. TigerConnect platform logs out users abruptly, crashes often, and the user needs to re-sign multiple times. The updates of the platform took days to be completed. The group texting feature allowed duplicating group names, causing a lot of confusion for practitioners with more patients 

Features to look for in TigerConnect Alternative

AI Capabilities

When selecting a patient messaging app, the integration of AI is essential. Opt for an app that leverages AI technology, as it can streamline processes such as enhancing reports and documentation, adhering to regulations, and minimizing manual tasks.

Access Management

Your healthcare messaging application should allow for role assignments among different users and provide you with control over the information they can access. The system should also track user activity so that you can check if there are any data breaches.

Automated Texting

Your doctor patient communication app should allow for the setup of automated messages related to routine activities, reducing the need for manual or repetitive tasks. Automated messages can also be useful for sending greetings during holidays, reminders for appointments, surveys, payment links, and more.

Audit Control

Audit control is an important feature to look for when selecting appropriate messaging software for your practice. Audit controls enable you to monitor how patient information is transmitted and stored while alerting you to any unauthorized access. Regular texting alone does not ensure security, making these controls essential for patient communications.

Mass Texting

The SMS software you select for patient communication should include a mass texting feature, enabling you to send messages to numerous recipients simultaneously. The right messaging solution will also allow you to personalize these messages while ensuring compliance with regulations, thus saving you time and effort.

Auto Log-off

This feature automatically logs you off when there is no detected activity for a specified time. This functionality is designed to prevent data theft if the app is left unattended. The app monitors user activities, such as typing, mouse movements, or clicks, and will log off automatically if inactivity persists.

No Open Source

Open-source applications generally do not meet HIPAA requirements. If you prefer to use an open-source platform, ensure it adheres to all necessary protocols to maintain HIPAA compliance. If it fails to meet these standards, consider switching to a patient messaging service that is not open-source.

TCPA Compliance

The SMS service you choose should support TCPA compliance. This entails obtaining explicit written consent from your patients before sending marketing messages and providing them with the option to opt out of text communications.

Strong Security Features

Seek out robust security protocols and measures such as two-factor authentication, secure gateways, encryption, real-time alerts, and other threat detection capabilities to safeguard your protected health information (PHI). These security features can significantly mitigate the risk of data breaches and assist in maintaining compliance with security standards.

Integration With EHR/EMR

Your patient communication application should have the capability to integrate with your EHR system, simplifying both your clinical and administrative duties by enabling access to all information from a single dashboard without the need to switch between tabs.

Message Lifespan

Look for a patient messaging app that allows messages to be set to automatically delete from both your device and the recipient’s device after a specified timeframe. This feature ensures that messages are removed after a designated period, giving you confidence regarding unauthorized access, especially if a device is lost or stolen.

Top 10 TigerConnect Alternatives For Businesses

1. Emitrr
2. Mend
3. Klara
4. Rocket.Chat 
5. OhMD
6. Phreesia
7. Doctible
8. Weave
9. PatientNow
10. NexHealth

1. Emitrr

Emitrr Overview

Emitrr is a HIPAA-compliant patient communication and engagement platform and our top pick as a TigerConnect alternative. This robust platform offers comprehensive communication solutions, such as SMS, VoIP, appointment reminders, scheduling, review and reputation management, etc., for healthcare providers across different specializations. Additionally, Emitrr complies with HIPAA and HITECH to ensure that patient data and communication remain safe. Additionally, Emitrr maintains the required physical, technical, and administrative safeguards to ensure all the ePHI and PHI remain safe and private. Here is a complete overview of Emitrr: 

Emitrr Features

• End-to-end encryption: Ensure all SMS are encrypted to prevent interception or access by unauthorized individuals.  
• File sharing: Distribute essential documents such as test results, health insurance information, and lab reports through a secure portal that cannot be traced by carriers.  
• Access controls: Restrict access to patient data on your portal, and create user activity logs to track overall behavior.  
• Text-enable number: Activate your existing healthcare clinic number to allow texting and calling from the same line.  
• Secure text messaging: When activated, this secure SMS feature directs you to a protected gateway, allowing safe access and sharing of information with your patients.
• Data privacy: Emitrr implements crucial data protection strategies to ensure that sensitive patient information remains confidential, including the methods of storage and sharing.  
• 2FA: Implement two-factor authentication to add an extra layer of security for protecting patient data.  
• Real-time alerts: Create SMS notifications for changes in appointment timings for various providers, updates on services, and send them to patients in real time.  
• Automation: Utilize customizable SMS templates and pre-written responses to address common inquiries and streamline routine tasks in your healthcare practice.  
• Integration with tools: Connect your EMR/EHR and PMS systems with Emitrr to eliminate the need for switching between tabs or handling multiple software applications.  
• Online appointment scheduling: Allow patients to easily schedule their appointments with just one click with online appointment scheduling. 
• Text messaging: Benefit from a range of texting features, including two-way texting, mass texting, scheduled messages, and group texting, to facilitate smooth communication with patients.  

Here’s a video showing how you can send text messages using Emitrr:

• AI: Emitrr is currently in the process of developing AI features, which users can expect to access soon.

Pros of Emitrr

• Exceptional customer service: Emitrr provides outstanding customer support 24/7 and has an impressive 5/5 rating on Capterra for its service.  
• Customization options: With Emitrr, you only pay for what you need; the platform provides a tailored price quote and texting plan that suits your specific healthcare requirements.  
• 100% transparency, no hidden charges: This HIPAA-compliant texting platform guarantees complete transparency in pricing from the very first call, with no unexpected fees later on.  
• Secure chat feature: Emitrr offers a really cool secure chat feature that enables private conversations with patients when activated.  
• Secure texting platform: Emitrr complies with HIPAA and TCPA regulations, ensuring that all your healthcare communications are secure.

Cons of Emitrr

There are no major issues with this patient communication software. 

Pricing Emitrr

Emitrr comes with very flexible and affordable pricing options that can be tailored to your healthcare practice’s needs. You can contact support for the same.

Integrations Emitrr

Emitrr integrates seamlessly with over 500 EHR/PMS software, including: 

• Drchrono
• Denticon
• Eaglesoft
• AthenaHealth
• Dentrix Enterprise
• Curve Hero
• Dentrix
• Kareo
• Dolphin
• Dentrix Ascend
• eClinicalWorks
• OpenDental
• Practiceworks
• Orthotrac
• And more!

Emitrr Reviews & Ratings

Emitrr is rated 4.7/5 on g2 and 4.8 on Capterra. Have a look at what Emitrr users are saying:

“You have it all integrated into one platform, the signatures, the amount of characters, you can attached files, send photos. You are able to create and send forms. Unlimited amount of things we can use and take advantage of.”

“Emittr’s on boarding was superior to other texting software companies. We found the platform to be user friendly for clients and internal staff. The live chat feature on website is outstanding.”

Source: Capterra 

Emitrr Support Channels

• Email: Send email to Emitrr’s support team at support@emitrr.com
• Live chat: Chat with Emitrr’s live representatives
• Phone: Call Emitrr at +1 (210) 941-4696
• SMS
• Knowledge base
• FAQs/forum

2. Mend

Mend Overview

Mend is a popular telehealth patient engagement platform that offers telemedicine workflows, automated payment solutions to make the intake process more streamlined. The software is best known for its user-friendly telehealth capabilities. However, users frequently complain about lags and other technical glitches. Here’s a closer look at what else Mend brings to the table:

Mend Features

• Automated patient payments: Use online check-in and payment center made for efficiently collecting payments from patients.  
• Group video and scheduling: Organize video appointments for patients who are unable to come into the clinic.  
• Digital intake forms: Distribute digital intake forms to gather patient information with ease.  
• Digital patient check-in: Enable patients to check in online, minimizing wait times in your clinic.

Pros of Mend

• Valuable telehealth features: Mend provides telehealth capabilities such as video consultations with patients, setting it apart from many other platforms.  
• Prompt support: Users appreciate the efficiency and speed of Mend’s customer support team.  
• User-friendly: Mend boasts an intuitive interface and simple design, and users enjoy how easy it is to navigate this app.

Cons of Mend

• Connectivity issues: Many users have reported experiencing connectivity problems and other glitches that significantly disrupt their workflow.  
• Slow performance: The Mend app tends to be quite slow when it comes to scheduling appointments and handling other tasks.

Mend Pricing

To know what Mend’s pricing options look like, you would have to get in touch with their support team.

Mend Integrations

Mend can be integrated with your EHR/PMS software easily, including:

• athenaHealth
• Exam
• eClinicalWorks
• Kipu
• Acumen

Mend Reviews & Ratings

Mend is rated 4.6/5 on Capterra and 4.7/5 on g2, and here’s what Mend users are saying:

“Mend tech team wonderful at making changes as we request them and finding solutions for alternate workflows. Great implementation process.”

“I have had frequent disconnections or missed connection and frequently have to trouble shoot.”

Source: Capterra 

Mend Support Channels

• Call
• Email

3. Klara

Klara Overview

Klara is an all-in-one patient engagement and communication platform that offers useful telemedicine and SMS messaging options for healthcare professionals. The software is best known for its automation capabilities and intuitive interface. However, you could face poor integration and may have to deal with limited functionality with it. Here’s a detailed overview of what Klara has to offer:

Klara Features

• EHR integration: Connect your existing EHR system with Klara to streamline your workflow and keep your records current.  
• Two-way texting: Enable your patients to respond to messages using the two-way texting feature.  
• Appointment reminders: Use SMS channel to send appointment reminders to patients, allowing them options to cancel, confirm, or reschedule their appointments.  
• Healthcare automation: Automate routine tasks such as scheduling appointments and sending reminders to lessen administrative burdens.  
• Textable numbers: Make your medical phone number capable of receiving texts without needing to change the number.
• Broadcast messaging: Communicate important information and updates regarding the schedule to all patients booked for the day using broadcast messaging.  

Pros of Klara

• Telemedicine support: Klara offers telemedicine options with features like a virtual waiting room and video streaming unlike many other TigerConnect competitors allowing you to connect with your patients remotely. 
• Intuitive dashboard: The Klara app has a very intuitive interface, and Klara’s desktop version is also well-designed, making both very easy to use.
• Useful automation capabilities: This TigerConnect alternative automates many routine tasks such as sending appointment reminders, sending patient forms,  answering calls, etc., and reduces repetitive workload. 

Cons of Klara

• Integration challenges: Klara’s integration with PMS/EMR/EHR systems is inadequate, which hampers effective communication between healthcare professionals and their patients.
• Numerous functional problems: The Klara app experiences various issues, such as difficulties with labeling conversations and assigning internal messages, which disrupt everyday healthcare operations.
• Inconsistent customer support: Klara offers few contact options, and users have noted slow responses from the customer support team, even for urgent matters.
• Limited team collaboration capabilities: Klara is lacking in many features that facilitate team communication, such as conversation assignments, note-taking, tagging conversations, and sharing reference notes.

Klara Pricing

You will need to contact support for Klara’s pricing. 

Klara Integrations

Klara integrates with PMS and EHR software such as:

• NexHealth
• EpicCare EMR
• DrChrono
• Nextech
• ModMed
• Practice Fusion
• athenaClinicals
• Oracle Health Ambulatory EHR

Klara Reviews & Ratings

Klara is rated 4.3/5 on Capterra & 4.5/5 on G2, and here’s what users are saying about it:

“I do wish it were better integrated into our EHR, but for the most part, it does what we need it to do. And, we’re always getting new functionality so I’m always pleased to see where they go next.”

“The product is expensive for what you get and doesn’t integrate well with an external EHR. A more comprehensive and easily integrated option would work better for our practice.”

Source: Capterra

Klara Support Channels

• Chat
• Email
• FAQs

4. Rocket.Chat

Rocket.Chat Overview

Rocket Chat is an open-source texting application for healthcare that is specifically made for teams to enhance operations and boost efficiency. This messaging app serves medical offices, hospitals, and dental practices, and it aims to engage with patients through their preferred channels. It is an excellent choice for professionals seeking open-source and omnichannel communication solutions. Here’s a detailed overview of Rocket.Chat. 

Rocket.Chat Features

• Access control: Maintain activity logs for users to monitor data access and track overall activities.  
• Team collaboration: Enhance teamwork efficiency with dedicated conversation rooms, private channels, organized discussion spaces, and more.  
• 2FA: Incorporate an additional security layer to fully protect patient data.  
• EHR integration: Connect RocketChat to your current EHR/EMR systems for seamless data access.  
• Autoresponders: Configure pre-written responses to automatically reply to common inquiries.

Pros of Rocket.Chat

• Intuitive platform: The Rocket.Chat platform is intuitive and easy to navigate .
• Caters to diverse specialities: This TigerConnect competitor serves diverse communication needs of healthcare practices. 
• Seamless integration: Users get multiple integration options with Rocket.Chat app 

Cons of Rocket.Chat

• Not the best value for money: With this software, you need to pick the highest tier as the other two tiers don’t offer a lot of features. This makes this software a poor value for money option. 
• Documentation issues: There are some issues with RocketChat’s API documentation. 
• Glitchy software: Users frequently complain about delays and other maintenance issues with this software. 

Rocket.Chat Pricing

RocketChat has 3 pricing options: 

• Starter: $0, but needs to be self-managed, with very limited features and 25 users 
• Pro: $4.60 per user per month, also self-managed with very limited features and 100 users  
• Enterprise: Need to contact support 

Rocket.Chat Integrations

Rocket.Chat integrates with 5000+ apps, including:

• DrChrono
• Athenahealth
• AdvancedMD
• Google
• Microsoft
• And more!

Rocket.Chat Reviews & Ratings

Rocket.Chat is rated 4.3/5 on Capterra and 4.2/5 on g2. Here’s what users are saying about Rocket.Chat: 

“Accessing and registering for the Rocket.Chat cloud marketplace is not as intuitive as it could be. The marketplace also requires a paid plan.”

“The core software is open-source, so the cost is low to get started. You have the option, but not forced to, to purchase business/enterprise support and upgrade for additional features.”

Source: Capterra 

Rocket.Chat Support Channels

• Email
• Phone
• Forums

5. OhMD

OhMD Overview

OhMD is a HIPAA-compliant medical messaging service designed for physicians, dental clinics, hospitals, and various medical facilities. This TigerConnect alternative offers a variety of texting and calling features aimed at enhancing patient acquisition, retention, and overall engagement and is suitable for all healthcare practices, from small clinics to larger enterprises. Here’s a detailed look at OhMD: 

OhMD Features

• Two-way texting: Engage in real-time, one-on-one communication with your patients to address important questions and concerns.  
• Broadcast texting: Send urgent text alerts and notifications to multiple recipients simultaneously. 
• Webchat to text: Transform website interactions into text messages to keep potential patients engaged.  
• Team collaboration: Enhance communication among team members by assigning roles, monitoring user activity, auditing conversations, and more.  
• Automated texting: Streamline patient outreach by automating communications, including personalized reminders and follow-up texts for your medical practice.  
• EHR integration: Connect OhMD to your current EHR/EMR systems for seamless data accessibility.

Pros of OhMD

• Intuitive features: OhMD’s texting features are intuitive and easy to use. 
• Offers basic features for free: OhMD offers a free version for people with access to limited features.   
• Reliable customer service: OhMD’s customer service team is highly appreciated by customers for being responsive and helpful. 

Cons of OhMD

• Glitchy software: There can be frequent glitches with the OhMD app which can disrupt the hospital workflow. 
• Expensive: OhMd’s pricing can be expensive for individual practices. 
• Limitation in the OhMD app: Not all the features of OhMD platform are available in the app version. 

OhMD Pricing

The pricing plans of OhMD’s starts from $200 per month, and if you need more EHR integrations and advanced capabilities like custom BAA or review management, you need to pay an additional fee for the same.

OhMD Integrations

OhMD integrates with:

• DrChrono
• Athenahealth
• AdvancedMD
• eClinicalWorks
• NextGen
• Greenway
• Aprima
• And more!

OhMD Reviews & Ratings

OhMD is rated 4.8/5 on g2. Here’s what users are saying about OhMD:

“I’ve only been using OhMD for about 2 months so I’m not sure what all I can do with it. What I use it for is to communicate with patients about scheduling appointments. I don’t like that I can’t message patients directly, and when they message me back, my entire office can see the conversation. I wish it were more private.”

“I love being able to communicate with my patients without having to give out my personal number.”

Source: g2

OhMD Support Channels

• Email support
• Chat support
• Phone support

6. Phreesia

Phreesia Overview

Phreesia is a comprehensive healthcare software that comes with tools for scheduling, clinical support, registration, payments, and more. It serves healthcare providers across various fields, and helps in streamlining tasks from appointment scheduling to patient payment collection. While Phreesia is known for its numerous features and user-friendliness, it faces many challenges related to lag times and extended integration periods.

Phreesia Features

• Analytics: Access in-depth reports for appointments, scheduling, payments, and additional metrics.  
• Insurance verification: Utilize this feature to confirm the patient’s insurance in advance, and save valuable time.  
• Appointment tracking: Monitor all appointments and view any new appointments that have been made, canceled, or rescheduled for the day.  
• Automated payment collection: Phreesia provides multiple options for patients to pay copays and outstanding balances online, minimizing staff involvement.
• Online appointment: Enable patients to book appointments on their own devices at their convenience, anytime.  

Pros of Phreesia

• User-friendly: This TigerConnect competitor has a modern interface that users love for its ease of use. 
• In-depth reporting feature: Users appreciate the detailed reports that they get with Phreesia. 
• Comprehensive solution: Phreesia is a complete communication software, providing features for payment collection, communication, and insurance verification, which users find highly valuable.  

Cons of Phreesia

• Slow software: As per many user reviews, Phreesia experiences significant lag, consuming valuable time unnecessarily.  
• Prolonged integration time: Users find the lengthy integration process with Phreesia to be a big issue.
• Inadequate customer service: Users have noted that Phreesia’s customer support team can be somewhat impatient and may take several days to provide effective solutions.  

Phreesia Pricing

You’ll need to reach out to Phreesia for their pricing. 

Phreesia Integrations

Phreesia integrates with tools like:

• AdvancedMD
• eClinicalWorks
• Nextgen
• athenaHealth
• Epic
• Oracle
• Meditech
• And more!

Phreesia Reviews & Ratings

Phreesia is rated 4.3/5 on Capterra and 3.9/5 on g2. Here’s what Phreesia customers are saying:

“Phreesia has helped improve our overall collections with the ability to verify E&B for most insurances. The ability to know insurance details in real-time is a benefit that more than pays itself.”

“Integration has been an ongoing issue. The interface is clunky and causes a lot of problems with duplicate encounters, multiple documents in EHR, and lag time from when an appointment is entered into our EHR to when it populates in Phreesia varies from instantaneous to many minutes.”

Source: Capterra

Phreesia Support Channels

• Call
• Email

7. Doctible

Doctible Overview

Doctible is a popular patient engagement software that offers features such as reputation management, appointment scheduling, and reminders. It serves healthcare professionals across various specialties, including Dental, Chiropractic, and Orthodontics. The software is known for its review and reputation management tools and a user-friendly dashboard. However, high cost and poor integration with other tools are its biggest issues.

Doctible Features

• Bulk messaging: Use Doctible’s bulk messaging feature to send SMS to large groups of patients.
• Appointment reminders: Dispatch appointment reminders to get confirmations from patients without the need for phone calls.    
• Digital forms: Distribute patient intake forms electronically through email or SMS to gather HIPAA-compliant e-signatures. 
• Campaigns: Easily set up various campaigns using pre-built email and SMS templates.   
• Reputation management: Connect your existing tools with Doctible to automate the collection of patient reviews.  
• Phones: Retrieve essential patient information during incoming calls.

Pros of Doctible

• Excellent for obtaining reviews: Users like Doctible’s review and reputation management features for their simplicity in generating reviews.  
• User-friendly design: The dashboard and app of Doctible are very intuitive, and users enjoy how easy it is to navigate the software.

Cons of Doctible

• High cost: Doctible’s pricing options start at $249 per month, making it relatively expensive compared to other TigerConnet competitors listed in this guide.  
• Integration challenges: Doctible lacks integration with several PMS/EHR software systems, including Dentrix, and even the available integrations come with their own issues.

Pricing Doctible

There are three Doctible pricing options to choose from:

• Gold: $249 a month 
• Gold plus: $399 a month
• Platinum: Custom 

Integrations Doctible

Doctible integrates with a bunch of PMS/EHR tools, including: 

• Nexgen
• Practiceweb
• drChrono
• MDLand
• athenahealth
• Eaglesoft
• And more!

Doctible Reviews & Ratings

Doctible is rated 4.8/5 on Capterra and 4.5/5 on g2. See what Doctible customers are saying:

“Messed up our patient reminders and had patients coming on on the wrong day/time.”

“For the price, should already be automatic. I still have to do the work unless you pay more for automation.”

Source: Capterra

Doctible Support Channels

• Email
• Phone
• FAQs

8. Weave

Weave Overview

Weave is a comprehensive patient texting application designed for small healthcare providers. This HIPAA-compliant SMS app provides a variety of communication features for medical offices across various specialties, including dental, optometry, veterinary, plastic surgery, and more. However, the main drawback of Weave is its high cost. Below is a detailed overview of Weave:

Weave Features

• Reminders: Send reminders to your patients prior to their appointments to minimize no-shows.  
• Two-way texting: Interact directly with your patients to enhance their experience.  
• Billing and payments: Send payment requests via SMS and enable patients to pay online.  
• Reviews: Request reviews from patients through SMS to enhance your online healthcare reputation.  
• Team chat: Communicate with your medical staff using the efficient team chat feature, ensuring everyone is informed about internal communications.  
• Missed text auto-reply: Automatically respond to patients when their messages are missed.

Pros of Weave

• User-friendly: Weave’s interface is well designed and users like how easy it is to use.  
• Insurance verification: This TigerConnect app alternative automatically verifies patients’ insurance information and integrates it into your office’s schedule.
• Excellent mobile app: Users love Weave app as it makes managing patient conversations from any location super easy.  

Cons of Weave

• High cost: Weave’s pricing begins at $399 per month, which is significantly higher than other TigerConnect competitors mentioned in the guide.  
• Limited texting capabilities: Weave lacks features such as filters to organize individual conversations and the ability to reply within a thread.    
• Unreliable customer support: According to many reviews, Weave’s customer support is often unresponsive and slow to provide assistance.
• Frequent malfunctions: Many user reviews show that Weave frequently experiences outages and downtimes during use.

Weave Pricing

Weave offers 4 pricing options: 

• Ultimate: $399 per month + $750 setup fees 
• Pro: Need to contact support 
• Elite: Need to contact support
• Essentials: Need to contact support

Weave Integrations

Weave integrates with many software, including:

• Athenahealth
• AdvancedMD
• Denticon
• DentiMax
• Dentrix
• Dolphin
• And more!

Weave Reviews & Ratings

Weave has an overall rating of 4.3/5 on Capterra and here’s what Weave’s users are saying:

“There are very few things I dislike about weave. If I had to say one thing, setting up the auto-messages to be exactly how we want is a bit challenging & time consuming, and sometimes doesn’t work intuitively.”

“Love having appointment schedule on our phones and ability to text patients from anywhere – anytime.”

Source: Capterra 

Weave Support Channels

• Chat
• Phone
• Email/Help Desk
• FAQs/Forum
• Knowledge Base

9. PatientNow

PatientNow Overview

PatientNow is a good alternative to TigerConnect and a popular management and communication tool that offers tools for EMR, patient management, practice management, and more. The software caters to healthcare professionals across different domains, and its unique photo feature is what sets it apart from its competitors. However, note that its poor functionality and non-intuitive interface are often called out by users. 

PatientNow Features

• EMR: Utilize PatientNow’s Electronic Medical Record (EMR) system to easily manage patient records and simplify your documentation process.  
• Practice management: Oversee your staffing, tasks, and resources through a unified shared calendar, allowing each staff member to customize it to their preferences.  
• Photography: Take standardized patient photos and distribute them among team members using on-screen positioning templates.  
• Payments: Handle payments, generate invoices, and manage inventory directly from your patient and practice management software.

Pros of PatientNow

• Reliable customer support: PatientNow customer service agents are quite reliable and helpful. 

Cons of PatientNow

• Limited functionality: As per many reviews this software requires excessive clicks and steps to accomplish basic tasks, which makes the software hard to use.  
• Costly: Many PatientNow users think that this software is relatively pricey and does not provide the best value for the investment.
• Challenging to navigate: This software lacks intuitiveness, and is quite challenging to use.  

PatientNow Pricing

You will need to get in touch with PatientNow support for their pricing info. 

PatientNow Integrations

PatientNow integrates with tools like:

• Cherry
• Swell
• TouchMD
• ANN
• Optum
• Labcorp
• And more!

PatientNow Reviews & Ratings

PatientNow has a rating of 3.3/5 on g2 and 4/5 on Capterra, and here’s what PatientNow users are saying:

“But we also found implementation staff to be unfamiliar with the system. Incomplete and incorrect information have been very costly to our practice needing to redo many aspects of the initial build.”

“What I like about PatientNow is that it’s an easy to use software and great features that can opt in for.”

Source: Capterra 

PatientNow Support Channels

• Phone
• Email
• Resource center
• Help center

10. NexHealth

NexHealth Overview

Nexhealth is a comprehensive patient communication service that provides features for appointment scheduling, secure patient messaging, and additional functions. This HIPAA-compliant scheduling software is designed for dentists, hospitals, doctors, and medical offices. It seamlessly integrates with numerous EHRs and offers real-time scheduling options. However, its main drawbacks include high pricing, inadequate support, and the absence of a mobile app.

NexHealth Features

• Two-way messaging: Communicate with your patients through SMS to address their communication needs conveniently.  
• Secure patient texting: Ensure that your conversations with patients remain confidential with this feature.  
• Access control: Generate activity logs and oversee the overall activity of all users.  
• EHR integration: Connect NexHealth with your internal tools to optimize your healthcare workflows.  
• Reminders: Send personalized reminders for recalls, upcoming appointments, or required forms to minimize no-shows in your outpatient clinic or any other facility.  
• Online appointment scheduling: Enable patients to schedule their own appointments.

Pros of NexHealth

• Excellent customization options: NexHealth offers effective customization features, such as sending reminders and scheduling appointments.   
• Simple setup: Getting started with NexHealth is straightforward, allowing you to launch the platform quickly.
• Smooth integrations: The NexHealth app integrates effortlessly with third-party tools and apps and offers a streamlined workflow. 

Cons of NexHealth

• High cost: User reviews indicate that Nexhealth is expensive, particularly in comparison to other TigerConnet competitors.  
• Absence of a mobile app: NexHealth does not provide a mobile app, which means users can’t access it on mobile devices.
• Ineffective customer support: Nexhealth’s customer support is slow, and there are times when they may not respond at all.  

NexHealth Pricing

There is not much information available on what NexHealth’s pricing plans are like, you would have to contact NexHealth support to get a custom quote.

NexHealth Integrations

NexHealth offers synchronizer API to sync bidirectionally with health record systems like Dentrix, eClinicalWorks, Open Dental, etc. 

NexHealth Reviews & Ratings

NexHealth is rated 4.9/5 on Capterra and 4.8/5 on g2. Here’s what NexHealth customers are saying: 

“They make changes without adequate/any notification. They change workflow and functionality on the fly and expect the office to adapt. They placate, but do not listen to customers. LIMITED support hours. WEST coast centric mentality – east coast starts at 8am, but west coast support starts at 5am so they can fix issues before they impact the day.”

“I love that we are able to communicate in real time to our pateints via text..”

Source: Capterra 

NexHealth Support Channels

• Capterra: 4.8/5
• G2: 4.8/5

Why Emitrr is the best TigerConnect Alternative?

Intuitive features

Emitrr has been acing the game when it comes to features. Emitrr offers quick solutions and varied messaging features just under one single platform. From group texting, mass texting, and personalized messaging templates to missed calls to text to, Emitrr has got it all. Emitrr is a 360-degree solution if you want intuitive yet user-friendly features. So with Emitrr, businesses really don’t need any other helping hand. Emitrr covers all your business scalability needs. 

Robust software

The biggest advantage of Emitrr as Saas is its robust nature. Emitrr app performs well on any network and device easily. The failure rate of the platform is minimal thereby no system crashes. Emitrr platform is built for taking load. The software has gone through multiple rounds of testing to handle any input, even the incorrect ones. So, Emitrr takes care of system failure and bugs which were the biggest problems with the TigerConnect software. This highlights that Emitrr is the best TigerConnect replacement. 

Unwavering customer support

Emitrr has been rated five stars by all reputed software review platforms such as Capterra, Software Advice, and G2. The reviews have raved about how quick Emitrr’s team is with Customer support. Emitrr believes in building your brand reputation through complete customer care and customer engagement.  Emitrr offers maximum support channels including 24/7 live rep. So, Emitrr makes sure that the customer’s query is resolved at all times. 

Swift integration

Emitrr offers more than 1000+ integrations for your platform. Seamless integration is a key feature of the Emitrr software. This integration is performed with accuracy and precision so that there are no bugs with the software in the future. The integration process is fairly simple as well with Emitrr’s technical team. So, that the healthcare can resume their work as quickly as possible. 

Transparent pricing policy

Emitrr as a texting platform offers varied plans and subscriptions for customers. Businesses need flexible pricing so they can aim for scalability and profit. Emitrr understands this goal and offers affordable and flexible pricing options.  

Which Industries are catered by Emitrr?

Healthcare & Clinics

Emitrr is the top choice for healthcare professionals, including dentists, medical spa clinic owners, veterinarians, surgeons, ophthalmologists, and more. Its HIPAA compliance and seamless integration with over 500 EHR/PMS software such as Denticon, Dentrix, and AthenaHealth make it easy to engage and communicate with patients. Emitrr provides tools like SMS, VoIP, reputation management, appointment reminders, appointment scheduling, and more, establishing it as one of the leading healthcare communication platforms.  

Real Estate

Emitrr is also perfect for real estate business owners aiming to generate more leads and improve remote communication. Businesses can utilize Emitrr’s VoIP for real estate, which includes features like call forwarding, IVR, and conference calls. They can also leverage SMS automation, auto-replies, and missed-call-to-text features to ensure they never miss a sales opportunity.  

Small Businesses

For small businesses seeking effective ways to market their products or services, build their subscriber list, and communicate with customers affordably, scheduling a demo call with Emitrr is a great step to consider.  

Insurance

Insurance businesses can take advantage of Emitrr’s VoIP to manage high call volumes and oversee multiple locations simultaneously. Businesses can also send automated SMS for promotions or information, as well as use survey and feedback forms to collect valuable insights and feedback.  

NGOs & Non-Profits

Investing in a texting service can be beneficial for non-profits looking to expand their membership base. With Emitrr’s VoIP or NGO SMS service, you can efficiently contact your current members to share event updates and also reach out to potential members to grow your NGO community.  

Education & Schools

Emitrr offers features like two-way texting, bulk messaging, customization, SMS templates for schools, and recurring reminders, and is an excellent channel for schools and institutions to deliver important information and updates to students and parents.

Home Services

Emitrr’s features like recurring messages, file sharing, VoIP, and two-way texting are particularly useful for home service businesses. Additionally, Emitrr’s integration with CRM and home service software can automate tasks, from booking appointments to collecting surveys.  

Ecommerce and Retail

If you own a retail or e-commerce business in need of a texting or VoIP service to expand your subscriber list or conduct retail SMS marketing campaigns to promote your business, Emitrr could be the ideal solution for you. With seamless integration with over 500 CRM tools and services, such as reputation management and campaign automation, you can automate numerous processes effectively.

Law

Emitrr also supports law firms by providing features such as review and reputation management, appointment scheduling and reminders, file sharing, and secure texting. Moreover, Emitrr’s law VoIP services can improve communication between law teams and clients.  

Religious Institutions

For those managing religious institutions like churches and seeking a reliable church texting service for effective communication with members via calls or SMS, Emitrr is a dependable option.  

How To Switch From TigerConnect To Emitrr?

If you’re thinking about transitioning to Emitrr, then rest assured the process is fast and easy.

Transferring your contacts from TigerConnect to Emitrr is simple. Just ask for an export of all your contacts and conversations from TigerConnect, send us the file, and we’ll take care of everything else. It’s that simple for a smooth migration!

You can keep using your current business phone number, and the exciting part? You’ll gain access to powerful new features that will improve your customer communication. Interested in learning more? Schedule a demo today!

Frequently Asked Questions

Conclusion

After having such a long comprehensive study about TigerConnect competitors, we do think Emitrr stands as a one-stop destination. The Emitrr platform offers all functionalities at the most reasonable price. Emitrr focuses on providing value for money. That’s why Emitrr has the best customer service along with the most intuitive features. So If you wanna know more about the platform, book a demo now!