10 Best Heymarket Alternatives For Businesses 

Introduction

Heymarket is a business texting platform that can be used for both employee and customer communication. This popular texting software, has undoubtedly been a go-to solution for many businesses seeking to leverage the benefits of SMS communication. However, as with any technology, there comes a time when exploring alternatives becomes necessary to ensure optimal performance and compatibility with evolving business requirements. In this article, we delve into the realm of Heymarket alternatives, offering insights into why businesses might consider making the switch.

What is Heymarket?

Heymarket is a texting platform that helps businesses streamline their customer, contractor, and employee communication. Businesses can reach their customers seamlessly, send thousands of texts at once, send personalized text messages, and a lot more!! This software supports communication through various channels, such as SMS and other popular messaging channels, to make sure that the recipient receives texts or any important information without any need to install any other or additional applications.

Heymarket Features 

• Multi-Channel Communication: Facilitates interactions across SMS, email, and social media, allowing businesses to reach audiences on multiple platforms.
• 2-Way Messaging: Enables real-time, interactive communication between businesses and customers through text exchanges.
• Drip Campaigns: Automates the delivery of a series of scheduled messages over time to engage and nurture customer relationships.
• Campaign Management: Provides tools to efficiently organize, execute, and monitor marketing campaigns.
• Campaign Scheduling: Allows users to schedule campaign launches for optimal timing and audience reach.
• Surveys & Feedback: Collects customer insights and opinions through tailored surveys to drive business improvements.
• Performance Metrics: Tracks and analyzes campaign data, offering insights into effectiveness and areas for adjustment.
• Workflow Management: Optimizes team collaboration by streamlining communication tasks and assigning responsibilities efficiently.
• Automated Responses: Automatically replies to customer inquiries, ensuring immediate engagement.
• Autoresponders: Sends pre-set responses based on triggers, automating routine messages.
• Chat/Messaging: Provides real-time communication with customers via text or chat.
• Customizable Templates: Enables businesses to create and personalize message templates for consistency.
• Lead Management: Helps track, manage, and nurture customer leads throughout the sales funnel.
• MMS: Allows sending multimedia content like images and videos via text.
• Mass Texting: Sends bulk messages to a large number of recipients at once.
• Multi-Channel Communication: Connects with audiences across SMS, email, and social media platforms.
• Performance Metrics: Tracks campaign results to measure success and areas for improvement.
• Personalization: Tailors messages for individual recipients, enhancing customer engagement.
• Real-Time Notifications: Alerts you instantly when a customer interacts with your messages.
• Reminders: Automatically sends follow-up messages or appointment reminders to customers.
• Reporting & Statistics: Provides detailed reports on campaign performance and messaging statistics.
• Social Media Integration: Connects text messaging with social media platforms for a broader reach.
• Template Management: Organizes and stores message templates for easy reuse.
• Templates: Pre-built message formats that simplify communication efforts.
• Text-to-Win: Allows customers to participate in promotions by texting to enter contests.
• Third-Party Integrations: Connects with other software or platforms to enhance functionality.

Heymarket Pros

• Effortless Customer Communication: Heymarket provides useful features like drip campaigns and auto-replies, streamlining customer interaction and enhancing overall communication efficiency.
• Compliance and Security: Heymarket ensures secure communication by adhering to important regulations like TCPA and HIPAA, giving businesses confidence in their data privacy practices.
• Personalized Messaging Templates: Users appreciate the ability to easily create and save templates that allow for customized, personalized communication with customers.
• User-Friendly Interface: The platform is simple to navigate and integrates seamlessly with other tools, making messaging efficient and easy for businesses.

Heymarket Cons

• High Pricing Tiers: The pricing structure, ranging from $19 to $59 per user, may be expensive for small businesses, with more advanced features locked behind higher-tier plans.
• Limited Support for Basic Users: The basic plan only offers email support, while access to live chat is restricted to users on higher subscription levels.
• Technical Glitches: Some users report frequent technical issues, including software glitches and downtimes that affect the platform’s functionality.
• Delayed Notifications: Customers have encountered delays in receiving text notifications or message delivery, impacting timely communication.
• Group Messaging Issues: Sending messages to multiple groups at once can be problematic, as users report challenges with this feature working smoothly.

Heymarket Pricing

Heymarket has four tiers of pricing plans, including:

• Standard: $19/user/month
• Plus: $39/user/month
• Pro: $59/user/month
• Enterprise: Custom

Heymarket Integrations

Here’s a list of Heymarket integrations that you can find: 

• Hubspot
• Salesforce
• Shopify
• Zapier
• Aircall
• Clio
• Slack
• WordPress
• Zapier
• Zendesk
• Weebly
• Google Ads
• Twilio
• Aircall
• Boom Town
• Help Scout
• And more..

Heymarket Rating & Reviews

Heymarket has a customer rating on Capterra is 4.5/5 and on G2 is 4.6/5. Here’s what customers are saying about Heymarket:

“The customer service lacks a bit; it seems they use the same product to communicate/resolve technical issues, and the software is not capable of handling it. Issues get lost and sometimes unanswered.”

“I wish it had had automatic texting features. I switched to Marketsurge because it had automated campaigns. I just feel like there are options at a similar price that offer more than Heymarket. I also had some issues with the app loading up early on, but they fixed those before I switched. Overall it was just a little expensive for the feature set.”

Source: Capterra

Heymarket Support Channels

• Chat 
• Email
• Phone support
• Knowledge base
• FAQs

Why Should You Consider Switching To A Heymarket Alternative?

Whether you’re currently using Heymarket or exploring Heymarket alternatives, it’s essential to evaluate your choices. Heymarket, like any platform, comes with its own set of advantages and drawbacks, leaving you to question its value and potential limitations. If you’re wondering whether you’re getting your money’s worth with Heymarket or if there are better alternatives out there, you’re in the right place. 

Here the lists of concerns that customers face while using Heymarket: 

• Heymarket Pricing: Heymarket is not a fit for everyone’s wallet, especially if you are looking for more features at fair pricing. Heymarket offers texting features while other Heymarket alternatives in  the market offer advanced automation at an affordable cost.  Exploring other options can help you find business texting messaging software that does the job without draining your bank account. 
• Heymarket Features – Heymarket limits the number of users for every plan. If you have an ever-growing business that might need team expansion soon, then you’ll have to keep upgrading your plans with Heymarket. Plus, you might outgrow the features it offers. 
• No Real-time Message Delivery Tracking – Heymarket lacks the real-time ability to show if your message got delivered or failed. This might keep you thinking about whether a particular message reached your customer or not.
• Software Glitches And Frequent Downtime – Heymarket customers often complain about prolonged downtimes and frequent glitches in the platform. With a dependable Heymarket alternative, you can maintain consistent customer communication while also saving your team hours of frustration from dealing with basic tasks.

Top 10 Heymarket Alternatives

1. Emitrr
2. SimpleTexting
3. TextUs
4. TextMagic
5. Birdeye
6. TextRequest
7. Textline
8. Podium
9. Weave
10. EZ Texting

Let us have a look at all the details for the top Heymarket alternatives. 

1. Emitrr | Emitrr vs Heymarket

Emitrr Overview

Emitrr is an all-in-one solution and a great Heymarket alternative for businesses looking to streamline their customer communications. A feature-rich, affordable, user-friendly platform that caters to all your business needs. From two-way texting to VoIP phone systems, you will get everything you need. It is the most-rated business texting platform and also the best Heymarket alternative. Whether it is about offering unparalleled support or about offering affordable pricing, Emitrr is by your side in everything. Let’s have a detailed look at this ideal software: 

Emitrr Features 

• 2-Way Text Messaging: Engage in real-time conversations by allowing customers to reply directly to your texts.
• AI and Automation: With AI and automation you can ensure automated and seamless workflow
• Omni-Channel Messaging: Interact with customers via SMS, email, and social media from one unified platform.
• Unified Inbox: Manage all customer interactions from different channels in a single inbox for efficiency.
• Mass/Bulk Texting: Send promotional or informational messages to large groups of recipients at once.
• Customizable Templates: Create or modify message templates for faster and more consistent communication.
• Personalization: Add customer-specific details to messages for a more tailored experience.
• File Sharing: Send multimedia files, such as images and documents, through text messaging.
• Schedule Text Messages: Set messages to be sent at specific times for optimal engagement.
• Auto-Replies: Automate responses to common questions, saving time and improving efficiency.
• Auto-Responders: Set up automated replies for inquiries to maintain quick response times.
• Drip Campaigns: Automatically send a series of pre-scheduled messages to nurture customer engagement over time.
• Segmented Lists: Organize your contacts into specific groups for targeted and personalized messaging.
• Chat-Based SMS Surveys: Gather feedback through SMS surveys, allowing instant responses from customers.
• Send Text Blasts: Send bulk messages to thousands of recipients simultaneously for wide-reaching communication.
• Create and Launch SMS Marketing Campaigns: Design, schedule, and send targeted SMS campaigns to your audience.
• Analytics and Metrics: Track the performance of messages with detailed insights on delivery, engagement, and conversions.
• Conversation Tagging & Folders: Organize conversations by using tags and folders for quick access and better management.
• Contact Management: Store and categorize customer contact details for efficient communication and follow-up.
• Web Chat to Text: Seamlessly transition from a web chat to SMS, continuing the conversation across channels.
• Integration with Other Business Software: Connect your communication platform with other apps for a streamlined workflow.
• Bilingual Messaging: Support conversations in multiple languages to engage a diverse customer base.
• VoIP: Use advanced calling features like call routing and voicemail transcription to enhance phone communication.
• Landline Texting: Enable your office landline to send and receive text messages.
• Reputation Management: Build and manage your online presence with tools for tracking feedback and handling reviews.

Emitrr Pros  

• Unparalleled Customer Support: Emitrr is known for top-notch customer service, earning 5/5 ratings on platforms like Capterra.
• Transparent Pricing: Emitrr offers affordable, straightforward pricing with no hidden fees.
• Extensive Features: Emitrr provides a wide range of tools to enhance customer communication and engagement.
• CRM Automation: Automate customer relationship management tasks to boost efficiency and streamline workflows.
• User-Friendly Interface: Emitrr’s intuitive dashboard allows for easy navigation without requiring technical expertise.

Emitrr Cons

• Emitrr keeps adding new features, and there is no major issue with this software. 

Emitrr Pricing

• For SMS, Emitrr offers a text-based pricing model that starts at $149 a month. 

Emitrr Integrations

Emitrr offers 500+ integrations across different industries such as dental, recruiting, real estate, etc. with tools like:

• MailChimp
• Denticon
• AthenaHealth
• Zapier
• Salesforce
• HubSpot
• Facebook
• HouseCall Pro
• Slack 
• And more!

Emitrr Reviews & Ratings

Emitrr has a robust rating on some reliable review platforms, such as Capterra. On Capterra, it has a 5/5 star rating. Here’s what customers are saying about Emitrr:

“Great Company , Confident , Relentless . will defiantly get Job Done. Excellent Customer Service .”

 “Overall, our experience has been very positive. We’re learning the new software and have had a few questions/issues which were all very promptly answered and addressed. Glad we chose Emitrr!”

Source: Capterra

 Emitrr Support Channels

• Live chat: Chat with Emitrr’s live representatives
• Phone: Call Emitrr at +1 (210) 941-4696
• Email: Send email to Emitrr’s support team at [email protected]
• Knowledge base
• FAQs/forum
• SMS

2. SimpleTexting | SimpleTexting vs Heymarket

SimpleTexting Overview

SimpleTexting is another Heymarket alternative after Emitrr. It is a cloud-based, feature-rich platform that mainly focuses on business texting as well as mass campaigns. Heymarket alternative offers plenty of features, which include text scheduling, autoresponders, multiple SMS templates, personalized communication, two-way text messaging, drip campaigns, and a lot more. Here is a detailed look at this software: 

SimpleTexting Features 

• Two-Way Texting: Engage in real-time, interactive conversations with customers through text messaging.
• Autoresponders: Set up automated replies to ensure continuous communication, even when you’re unavailable.
• Mass Texting: Send a single message to a large audience for widespread reach.
• Group Texting: Communicate with multiple recipients at once through group messaging.
• Webchat to Text: Seamlessly convert webchat interactions into SMS for ongoing communication.
• Campaign Scheduling and Management: Plan, schedule, and manage SMS campaigns for optimal delivery and results.
• Limited Bulk Messaging: Use bulk texting with some restrictions on volume or frequency.
• Real-Time Notifications: Get instant alerts to stay informed about incoming messages and campaign activity.
• Reporting and Analytics: Access detailed reports and metrics to measure the effectiveness of your messaging efforts.
• Social Media Integration: Connect with social media platforms to enhance and diversify communication channels.

SimpleTexting Pros

• High Customer Engagement: Many customers respond better to texts than emails, resulting in improved engagement rates for businesses using SimpleTexting.
• User-Friendly Interface and Reliable Text Delivery: The platform offers a straightforward interface, making it easy to use while ensuring that messages are sent consistently and reliably.
• Exceptional Customer Service: Customer support, particularly from representatives like Sean, is fast, effective, and a standout feature of SimpleTexting.

SimpleTexting Cons

• Text Blocking Due to Spam Limits: Customers face blocked messages without prior notification, causing disruption until they reach out for clarification.
• Limitations with Multiple Keywords: Managing numerous keywords seems problematic, presenting a unique challenge for organizations with complex messaging needs.
• Frustration from Automatic Billing Renewal: Users experience unexpected charges when billing renews automatically, especially after attempting to pause the service.
• Non-Intuitive Billing Management Interface: Customers find the billing menu difficult to navigate, leading to confusion when managing subscriptions.

SimpleTexting Pricing

The pricing of Simple Texting starts at $39 a month and goes up to $899 a month, depending on the choice of plan.  Here’s a quick breakdown of the extra cost charged by SimpleTexting:

• Charges $20 per/month for each additional teammate.
• Charges $10 per/month per number for any additional number that you may add.
• Charges $10 to activate a local number.

SimpleTexting Integrations 

SimpleTexting integrates with 1000+ third-party CRM/EHR/social media apps and tools including, but not limited to:

• MailChimp
• Salesforce
• Slack
• Hubspot
• Instagram
• SimpleTix
• Follow up boss
• Zapier
• Podio
• WordPress
• Pabbly
• Amplifier
• Integrately
• And much more!

SimpleTexting Reviews & Ratings 

SimpleTexting has a rating of 4.7/5 on Capterra and on G2 it has a rating of 4.7/5. Here’s what customers are saying about this Heymarket competitor:

“I was disappointed with Customer Service and the way they charge their customers. Like the service was disappointed with the charges and the customer service.”

“The app is a bit glitchy, and it does get pretty expensive when you have a decent amount of people on your list since you are charged based on sent messages. Eventually, I may be priced out if I keep building.”

Source: Capterra

SimpleTexting Support Channels

• Chat
• Knowledge Base
• Email/Help Desk
• Phone Support
• FAQs/Forum

3. TextUs | TextUs vs Heymarket

TextUs Overview

TextUs is a texting software and another competitor of Heymarket alternative that helps businesses engage with their customers and streamline the communication channel. This Heymarket alternative offers extensive features such as text message campaigns, text message automation, landline texting, two-way text messaging, bulk messaging, drip campaigns, and a lot more!! Here is a detailed overview of Textus: 

TextUs Features

• Personalized Bulk Messaging: Send tailored messages to multiple recipients at once, ensuring a personal touch at scale.
• Message Tracking and Organization: Efficiently monitor and organize conversations to keep communication records clear and manageable.
• SMS Drip Campaigns: Automate a series of messages over time to engage customers at different stages.
• Message Templates: Use ready-made templates to quickly create and send commonly used messages.
• Keyword Research: Leverage keywords to trigger automated responses and categorize incoming messages for better management.
• Robust Analytics Reporting: Generate detailed reports to assess messaging performance and improve future strategies.
• Enhanced Scalability and Volume: TextUs helps businesses scale up their communication efforts, fostering more responsive and customer-focused interactions.

TextUs Pros

• Convenient Message Scheduling: The platform’s scheduling feature allows users to plan and send messages at the most optimal times, enhancing convenience.
• Seamless Campaign Building and Response Management: TextUs simplifies the process of building marketing campaigns and efficiently managing customer responses.

TextUs Cons

• Enhanced Scalability and Volume: TextUs helps businesses scale up their communication efforts, fostering more responsive and customer-focused interactions.
• Higher Cost: Customers also find the pricing to be a bit expensive as compared to the features offered.
• Difficulty in Managing Group Messages and Contact Input: Keeping track of members in group messages is challenging, and manually entering phone numbers is a cumbersome process.
• Lack of Access to the Mobile App: Users miss the TextUs app, which provides added convenience and functionality for managing messages on the go.
• Number Deactivation with Inactivity: If not used regularly, users risk losing their assigned phone numbers, causing interruptions in communication.
• No Option for Multiple Inboxes or Message Organization: The absence of multiple inboxes or folders makes it harder to organize and track messages, leading to confusion and inefficiency.

TextUs Pricing 

TextUs pricing starts from $300 a month. They also have different pricing options:

• Essential:  $300 a month
• Plus
• Pro

TextUs Integrations

Here’s a list of TextUs integrations: 

• Salesforce Sales Cloud
• ADP Workforce Now
• Hubspot CRM
• Workday HCM
• Greenhouse
• Tracker
• Oracle Fusion Cloud HCM
• Aline
• Planfix
• Workday
• And more!!

TextUs Reviews & Ratings

TextUs has a rating of 4.7/5 on both Capterra as well as on G2. Heres what customer are saying about this Heymarket alternative:

“I wish the import of contacts feature was a little more user friendly. And when you finally get this feature to work, sometimes all your contacts won’t transfer over.”

“ Very hard to navigate, difficult to learn, not user friendly or easy to use. customer support is very slow making solving issues during the workday impossible.”

Source: Capterra

TextUs Support Channels

• Email/Help Desk
• Chat
• Knowledge Base

4. TextMagic | Textmagic Vs Heymarket

TextMagic Overview

TextMagic is a text messaging software that helps businesses by streamlining their day-to-day workflow as well as marketing. This platform is designed for all types of businesses and is even preferred by small companies. Through this Heymarket alternative, you can send mass texts, chat with customers, track delivery status, schedule texts, and a lot more!! Here is a detailed look at this software: 

TextMagic Features

• Two-Way Messaging for Personalized Interactions: Foster deeper customer relationships through interactive, two-way text conversations.
• Send Bulk Messages to Drive Sales: Reach a broad audience with mass texts to effectively increase sales and conversions.
• Advanced Text Scheduling to Save Time: Plan and automate your messages ahead of time, reducing manual effort and saving time.
• Personalize Messages Using Tags: Enhance message personalization by incorporating customer-specific details through customizable tags.
• Utilize SMS Templates for Tailored Conversations: Streamline communication with pre-designed SMS templates that maintain consistency while remaining personalized.
• Track and Monitor SMS Deliveries: Monitor delivery status and track performance metrics to ensure effective communication.
• Toll-Free Texting for Easy Communication: Use toll-free numbers to simplify customer interactions and ensure hassle-free texting.
• Schedule SMS Campaigns for Improved Conversions: Boost engagement by scheduling your SMS campaigns at the best times for maximum impact.
• Leverage 10DLC Support for Compliance: Ensure compliance and improve message delivery by utilizing 10DLC for your text marketing campaigns.

TextMagic Pros 

• Impressive Customer Service and User-Friendly Interface: TextMagic stands out for its exceptional customer support and a new, well-designed interface that enhances the user experience.
• Ease of Use and Great Customer Support: The platform is incredibly user-friendly, with top-notch customer service and excellent options for saving and managing collected information.

TextMagic Cons

• Pricing Concerns and Unexpected Charges: Some users have expressed dissatisfaction with the higher costs and unexpected charges.
• Customer Service Challenges: There have been reports of subpar customer support, with users experiencing delays or inadequate assistance.

Textmagic Pricing

There are three types of pricing options offered by Textmagic:

• Essential: $24.5/ 500 texts/ month
• Professional: $80/ 2,000 texts/ month
• Connect: $100/ 10,000 texts/ month

Textmagic Integrations

Textmagic integrates with Zapier only. 

Textmagic Reviews & Ratings

Textmagic customer rating on Capterra is 4.6/5 and on g2 is 4.4/5. Here’s what customers are saying about Textmagic:

“Terrible. When errors happened the customer service took days to respond or did not respond at all”

“SMS messages consistently fail or take several days to be delivered, despite showing as delivered in system logs. There is no New Zealand Shared number to use.”

Source: Capterra

TextMagic Support

• Phone Support
• Email/Help Desk
• Chat
• FAQs/Forum

5. Birdeye | Birdeye Vs Heymarket

Birdeye Overview

Birdeye is a robust customer communication platform coupled also with texting features. This Heymarket alternative is equipped with features such as mass texting, email marketing,  landline texting, MMS texting, and a lot more!! One of the ideal features of Birdeye is its integration of AI for texting and automation. Here is a detailed look at this  Heymarket alternative: 

Birdeye Feature

• Messaging AI: Utilize AI to effortlessly create and send messages across SMS, email, social media, and web chat.
• Chatbot AI: Deploy smart chatbots on your website to engage visitors and improve customer interactions.
• Landline Texting: Send and receive texts through your business phone number to maintain a professional presence.
• Two-Way Texting: Reconnect with contacts via personalized text conversations, ideal for those who miss calls or emails.
• Mass Texting: Send tailored bulk messages and manage replies in an organized inbox.
• Customizable Fields: Personalize texts by adding fields specific to each customer or marketing campaign.
• Appointments: Automate reminders for bookings to reduce no-shows and increase customer attendance.
• Lead Capture: Collect valuable customer data through forms or interactions for future outreach.

Pros of Birdeye 

• Effortless Onboarding Process: Birdeye ensures a smooth and swift setup with the help of an Implementation Specialist, providing personalized support for quick onboarding.
• Powerful Automation Capabilities: With advanced features for automated texting, email, and review requests, Birdeye helps businesses strengthen relationships and build a positive reputation with minimal effort.
• Top-Notch Review Management: Birdeye’s exceptional tools for managing reviews enable businesses to efficiently establish a strong online presence.
• Enhances Online Reputation: Birdeye significantly boosts your online reputation, supported by its user-friendly dashboard and dedicated customer service.

Cons of Birdeye 

• Complex Interface: The platform’s extensive functionalities make the interface appear cluttered, potentially overwhelming users who may not require all features.
• Customer Support Concerns: Some users have experienced delays and inefficiencies in resolving issues, indicating that customer support may not consistently meet expectations.
• High Cost for Small Businesses: With pricing starting at $299 per month, Birdeye’s services might be financially burdensome for smaller enterprises.
• Limited Customization in Texting: Users have noted restrictions in customizing text communications, which can hinder personalized customer interactions.
• Ethical Concerns: There have been reports of questionable business practices by Birdeye raising ethical considerations.
• Recurrent Old Correspondence: Some users have observed old messages reappearing in their inboxes without clear reasons, possibly due to user error or system glitches.

Birdeye Pricing

Birdeye’s pricing is expensive, with plans starting from $299-$399 a month.

Birdeye Integrations

Birdeye offers integrations with over 3000 software and apps, including:

• drChrono
• Mindbody
• Appointy
• Adam
• Zoho books
• Leap
• Cerbo
• Dentrix
• And more..

Birdeye Reviews & Ratings

Birdeye customer rating on Capterra is 4.7/5 and on g2 is 4.7/5. Here’s what customers are saying about this Heymarket competitor:

“SMS marketing list segmentation needs serious work. The tags are complicated and confusing. Cannot send SMS marketing to more than one list at a time.”

“Their people are not trust worthy and their support is very bad. They blame internal mismanagement for their problems and I’m sure that’s correct. Just making people aware to avoid making the same mistakes as me and others.”

Source: Capterra

Birdeye Support Channels 

Here’s a list of Birdeye customer support channels: 

• 24/7 (Live rep)
• FAQs/Forum
• Email/Help Desk
• Phone Support
• Knowledge Base
• Chat

6. TextRequest | TextRequest Vs Heymarket

Text Request Overview

Text Request is an SMS marketing platform and another Heymarket competitor alternative that caters to businesses to seamlessly communicate with their customers. The software also helps businesses connect and engage with their audiences by using personalized and targeted text messaging. This Heymarket alternative offers a wide range of services such as mass text, 2-way texting, automated workflows, and a lot more!! Here is a quick look at this software: 

Text Request Features

• SMS Chat: Engage visitors through a live chat widget on your website and capture their contact details for follow-up.
• Mass Texting: Send bulk messages to multiple recipients in one go for efficient communication.
• 2-Way Messaging: Enable interactive conversations by allowing customers to respond to your messages.
• Landline Texting: Send and receive texts using your office landline, toll-free, or VoIP numbers.
• Scheduled Messaging: Pre-plan and send messages at specific times for convenience.
• Personalization: Tailor your messages with individual details to create a personalized experience.
• Surveys & Feedback: Collect feedback from customers via text surveys.
• API and Integrations: Utilize API or webhooks for custom integrations or use ready-made ones.
• Video Conference: Start video calls directly from text conversations for a seamless communication shift.

Text Request Pros

• Intuitive Interface with Great Support: Customers experience a user-friendly platform, backed by exceptional customer service.
• Flexible Message Customization: Take advantage of advanced message customization features when needed.
• Efficient Response Tracking: Easily monitor which messages have been responded to and which ones still require attention.

Text Request Cons

• Unintuitive Platform: The interface is difficult to navigate, making it challenging for users to accomplish tasks efficiently.
• Low-Quality Features: The available features lack functionality and fail to meet user expectations.
• Ineffective Customer Support: Support services are slow to respond and unable to resolve issues effectively.

 Text Request Pricing

There are four Text Request pricing options available:

• Basic: $59 a month
• Starter: $139 a month
• Corporate: $279 a month
• Enterprise: $549 a month

 Text Request Integrations

Text Request integrates with a wide range of third-party apps and tools, including:

• Clio
• Angi
• HubSpot
• Help Scout
• FranConnect
• Pipedrive
• Mindbody
• Square
• Twilio
• And more..

 Text Request Reviews and Ratings

On Capterra Text Request has 4.6/5 ratings and on g2 is 4.6/5. Here’s what customers are saying about Heymarket competitor:

“We have had some issues implementing the SMS chat feature into our website and that is frustrating”

“It glitches sometimes. I hit send on a message and I get an error that says failed to send. I have to hit send again and it will go. This does not happen all the time, but it can be annoying.”

Source: Capterra

Text Request Support Channels  

• Phone
• Chat
• Email
• Knowledge Base

7. Textline | Textline vs Heymarket

Textline Overview

Textline is a texting platform that allows businesses to interact with their customers and clients through SMS as well as MMS in a more streamlined way. It is specifically designed to improve customer service, sales, and support teams to engage in real-time conversations to improve communication. Here is a detailed overview of this software:

Textline Features

• Live Chat: Engage with customers instantly through real-time messaging on your website or app for immediate support.
• Mass Texting: Reach a large audience with SMS in one go, perfect for promotions or company-wide announcements.
• Scheduled Messaging: Automate message delivery at specific times to boost engagement and communication consistency.
• Real-Time Notifications: Receive instant alerts for crucial updates or new messages to stay informed.
• Surveys & Feedback: Gather customer feedback through customizable surveys to drive informed decisions.
• Lead Capture: Capture customer details to convert prospects into leads for future follow-up and engagement.
• Knowledge Base Management: Organize and provide easy access to helpful information for customers to find quick answers.
• Automated Responses: Set up automated replies for customer inquiries, ensuring prompt and consistent communication.
• Appointment Management: Simplify scheduling, tracking, and managing appointments to improve operational efficiency.
• Reporting/Analytics: Gain detailed insights through analytics and reports to track performance and customer interaction trends.

Textline pros 

• Efficient Workflow Management: This Heymarket alternative allows you to assign text conversations to team members, ensuring smooth collaboration and quick issue resolution.
• User-Friendly and Easy to Implement: Users appreciate the software’s intuitive design, which makes it easy to use, even without technical expertise.
• Exceptional Customer Service Experience: Customers rave about Textline’s exceptional customer support, enhancing both user satisfaction and customer interactions.
• Intuitive Interface for All Users: The platform features an easy-to-navigate interface that requires no technical skills, making it accessible to all users.

Textline Cons

• Occasional Service Degradations: Customers report experiencing temporary performance issues that affect the service intermittently.
• Search Function Limitations: Users find challenges with the customer search feature, especially when names don’t appear if the search input is too short or too long.
• iOS Compatibility Issues: There are concerns about the app’s performance on iOS, with some screens failing to display properly.
• High Pricing Structure: Textline’s pricing starts at $20 per user, which can increase significantly as additional users are added.
• Hidden Fees Add Up: Customers warn about hidden charges, including industry fees and extra messaging costs, which can make the service more expensive than initially expected.
• SMS Sending Delays: Users encounter frequent delays and errors when sending SMS, which can disrupt operational efficiency.

Textline Pricing

There are four Textline pricing options available:

• Limited: $20 per month / per agent
• Standard: $30 per month / per agent
• Pro: $50 per month / per agent
• Enterprise: Custom pricing
  

Textline Integrations

Here are some of the Textline integrations that you can find: 

• Salesforce
• Aircall
• HubSpot
• Zapier
• Slack
• Freshdesk
• Talkdesk
• Pipedrive
• And more.
  

Textline Reviews & Ratings

Textline customer rating on Capterra is 5/5 and on g2 is 4.5/5. Here’s what customers are saying about Heymarket alternative:

“The reporting could be more advanced. In regards to reporting on business hours only, be able to see notes on dispositions, have a better view of an overall detailed reporting (i.e. dashboard) vs. pulling multiple reports.”

“Wish search was better. let’s say texting a person with name Jenny “some last name”… when I type in “jenn” all the “jenn”‘s in my contacts would pop up… seems like I need to type in exact names in search, makes it hard sometimes.”

Source: Capterra

Textline Support Channels

• Email/Help Desk
• Knowledge Base
• Chat

8. Podium | Podium vs Heymarket

Podium Overview

Podium is another Heymarket competitor that helps businesses improve customer communication. This AI-powered platform facilitates communication, reputation management, and payment processing, all aimed at improving customer engagement and driving business growth. Podium is packed with an array of features, which include automated responses, mass texting, VoIP, appointment scheduling, payment reminders, and a lot more!! Here is a detailed look at this software:

Podium Features 

• SMS Messaging: Enables direct communication by sending text messages to customers’ mobile phones.
• Appointment Management: Simplifies scheduling, tracking, and managing appointments with ease.
• Autoresponders: Automatically reply to incoming messages, ensuring timely responses.
• Scheduled Messaging: Automates message delivery at pre-defined times for convenience.
• Customizable Templates: Provides customizable message templates to fit specific business needs.
• Real-Time Notifications: Sends instant alerts for new messages or updates requiring attention.
• Reporting & Statistics: Provides detailed reports and analytics to monitor and evaluate performance.
• Reputation Management: Helps businesses track and improve their online reputation through customer feedback.
• Social Media Integration: Connects messaging tools to social media platforms for streamlined communication.
• Surveys & Feedback: Gathers customer insights through customizable surveys and feedback forms.

Pros of Podium

• Simplified Review Management: Podium stands out with its seamless review solicitation process, making it easy for businesses to request and manage customer reviews.
• Streamlined Communication: Podium simplifies the process of customer communication, ensuring smooth and efficient conversations that improve engagement and satisfaction.
• Easy-to-Use and Dependable: Users consistently praise Podium for its reliability and ease of use, offering a range of features that cater to businesses of all sizes.
• Efficient Customer Communication: Podium streamlines customer interactions, allowing businesses to communicate effectively and gather valuable feedback with ease.

Cons of Podium

• Slow Setup Process: The setup process for Podium can be quite lengthy, with some users reporting it takes up to 6 months to fully complete.
• Contractual Issues: There are reports of users encountering difficulties when trying to cancel their subscriptions, including continued billing after cancellation requests are made.
• High Pricing: Users have noted that Podium’s pricing is on the higher side, with monthly fees ranging from $249 to $400.
• Customer Service Challenges: Some customers have expressed dissatisfaction with Podium’s customer service, citing delays in resolving issues and difficulties with communication.

Podium Pricing

This  Heymarket alternative pricing is quite expensive, particularly for small businesses. Here is what Podium’s pricing looks like:

• Core: $399 a month
• Pro: $599 a month
• Signature: Custom pricing

Podium Integration

Podium integrates with various third-party apps and software, including:

• AthenaHealth
• AroFlow
• Airtabele
• AdvancedMD
• ADF Leads
• AMS Pro
• BigCommerce

Podium Reviews & Ratings

Podium’s customer rating on Capterra is 4.3/5 and on g2 is 4.6/5. Here’s what customers are saying about this Heymarket competitor:

“It is extremely expensive for what it is. The personnel also don’t coordinate very well so often you will get a marketing solicitation call and email even though you already use the product.”

“Absolutely the worst experience I’ve ever done with any company in my 15 years of business.”

Source: Capterra

Podium Support Channels 

Here’s a list of Podium customer support channels that you can find: 

• Phone Support
• Chat
• Email/Help Desk
• Knowledge Base

9. Weave | Weave vs Heymarket

The weave is an all-in-one and another Heymarket alternative that helps businesses to enhance customer engagement. It not only streamlines customer communication but is also used in an array of industries such as education, automotive, insurance, health, and a lot more!! Through this Heymarket alternative businesses can also leverage the Weave phone system to connect with customers with a plethora of features, including appointment booking, a phone system, IVR, AI-powered features, and much more!! Here is a detailed look at this Heymarket competitor:

Weave Features 

• Call Logging: Captures detailed call records, including time, duration, and caller information.
• Call Monitoring: Enables supervisors to listen to live calls for quality control and coaching.
• IVR (Interactive Voice Response): Let callers navigate automated menus before reaching a live representative.
• Two-Way Communication: Supports real-time interaction between you and your clients across various channels.
• Live Chat: Facilitates instant messaging with clients or website visitors for immediate assistance.
• Appointment Management: Simplifies the process of scheduling, rescheduling, and managing appointments.
• Customizable Templates: offers ready-made, editable templates for emails, messages, and forms to save time.
• Third-Party Integrations: seamlessly connects with other platforms to streamline workflows and sync data.
• Multi-Location Management: Centralizes operations and communication across multiple business locations.
• Multi-User Collaboration: Allows team members to work together on tasks in real time, improving productivity.

Weave Pros 

• Extensive Features for Business Communication: Weave provides tools like two-way texting and reputation management to enhance client communication.
• Mobile Appointment Scheduling and Messaging: Users can easily schedule appointments and send texts to patients on the go, improving accessibility.
• Streamlined System Integration: The integration of all systems within the app simplifies workflows and enhances patient interaction.
• Business Growth and Management Opportunities: Weave unlocks new potential for business growth and better management practices.

Weave Cons

• High Pricing for Small Businesses: The cost of Weave’s plans may be too expensive for smaller businesses to afford.
• Difficult Setup and Onboarding: The initial setup is often complex and lacks sufficient support, leading to frustration.
• Security Risks in Software Integrations: There are concerns about data security when Weave integrates with other systems, making some hesitant to use it.

Weave Pricing

Weave basic subscription starts at $399, $750 setup fee, and $100 for reviews. The price of the plan also depends on the plan you opt for. 

Weave Integrations

Weave integrates with other business software and apps, which include, but are not limited to: 

• Advanced MD
• AVImark
• Booker
• Curve Dental
• Cloud9 Software
• DaySmart Vet
• Dentimax
• Dentrix
• Easy Dental
• Fuse
• Mindbod
• Pulse
• DSN
• Compulink
• And much more!

Weave Reviews & Ratings 

Weave has a rating of 4.5 on Capterra, and on G2 it has 4.5/5 ratings. Here is what customers are saying about this Heymarket competitor:

“Awful. I wish we never signed up with Weave. I will be looking into other communication software and asking for a full refund. This is a joke of a company.”

“Weave has daily technical issues that cost you money”

Source: Capterra

Weave Customer Support Channels

Here is the list of customer support channels that Weave offers: 

• Phone
• Chat
• Email
• FAQs
• Knowledge base

10. EZ Texting | EZ Texting vs Heymarket

EZ Texting Overview

EZ Texting is another Heymarket competitor and a texting platform that offers features such as MMS, bulk texting, reminder campaigns, and a lot more!! This cloud-based communication platform helps businesses engage with their audiences through various channels. Here is a detailed look of this software: 

EZ Texting Features 

• CRM Integration: Connects seamlessly with customer relationship management systems to automate messaging workflows and manage contacts more efficiently.
• Autoresponders: Automatically reply to incoming texts with pre-set messages, providing timely responses even after business hours.
• Drip Campaigns: Sends a series of scheduled texts over time to nurture leads or keep customers engaged.
• Two-Way Text Messaging: Allows businesses and customers to exchange messages in real-time for instant communication.
• Scheduled Text Messaging: Enables businesses to schedule texts for future delivery, improving the timing of communications.
• Text-Enable Landline: Turns your business’s landline into a number that can send and receive SMS, giving customers more ways to reach you.
• Group and Mass Texting with Templates: Uses customizable templates to easily send the same message to multiple recipients, saving time and effort.
• Tracking Metrics: Measures the effectiveness of text campaigns by tracking delivery, open, and response rates.

EZ Texting Pros

• Customer Support: Users have praised EZ Texting for its responsive and effective customer service, ensuring timely resolutions to queries.
•  Easy Setup & Onboarding: The platform is noted for its straightforward setup process and quick onboarding, allowing businesses to start their SMS campaigns efficiently.
•  AI Automation: EZ Texting incorporates AI-driven features, such as generative AI and AI-powered message composition, assisting users in drafting SMS messages and enhancing customer communication.

EZ Texting Cons

• High Pricing: Some users, especially from small businesses, find EZ Texting’s pricing to be on the higher side compared to similar platforms.
• Software Glitches: There have been reports of software glitches that complicate basic tasks like setting up texting campaigns, leading to user frustration.
•  Message Delivery Issues: Users have experienced problems with message delivery, resulting in missed communications and negatively impacting customer interactions. 

EZ Texting Pricing 

Ez Texting offers four pricing plans:

• Launch: $20 per month, suitable for up to 500 contacts.
• Boost: $60 per month, designed for 500 to 2,000 contacts.
• Scale: $100 per month, accommodating 2,000 to 50,000 contacts.
• Enterprise: $3,000 per month for businesses with over 50,000 contacts.

EZ Texting Integrations

Ez Texting offers integrations with a wide range of software. Here is the list of software:  

• HubSpot
• Zapier
• SquareSpace
• Mailchimp
• Salesforce
• Vortext
• CustomerX
• QuickDesk
• And more..

EZ Texting Reviews & Ratings

EZ Texting has a rating of 4.3/5 star rating on Capterra and on G2 has a rating of 4.5/5. Here is what customers are saying about this Heymarket alternative:

“I felt like things were not clear or easy to understand on the amount of usage or texts you were allowed to use per credit.”

“The platform is constantly pushing for increasing expense. And pricing displays are misleading to say the least.“

Source: Capterra

EZ Texting Support Channels

• Knowledge base
• FAQs
• Email
• Chat
• Phone

Why Emitrr Is The Best Heymarket Competitor?

Emitrr is your go-to tool for boosting customer experiences through text messaging. Packed with a range of features and over 1000 integrations for automated tasks, it’s a rising star on review platforms like Capterra, G2, and Software Advice.

Unlike other options, Emitrr goes above and beyond texting. Perfect for businesses aiming to save 100+ manual hours, 3x their reviews, and supercharge lead conversion by 10x. Experience the future of customer engagement with Emitrr.

Here’s What Makes Emitrr An Obvious Choice Over Heymarket –

Top-notch Customer Support

Emitrr is your go-to platform for unparalleled support. With lightning-fast responses and quick solutions, Emitrr outshines the competition. The tailor-made solutions empower your business to not only survive but thrive.

And their track record speaks volumes – most Emitrr customers award them a perfect 5 out of 5. Their exceptional service has won hearts and recommendations, making them the clear choice. Join the league of satisfied Emitrr customers and experience support like never before.

Beyond Texting: A Flawless Blend Of Capabilities

Emitrr stands out as a complete customer communication solution that turns customer interactions into smooth experiences. From online scheduling, automated texting, reminders, reviews, and feedback, to surveys – Emitrr packs it all for an outstanding customer journey.

While other options might just offer basic texting, Emitrr goes the extra mile. We provide user-friendly automation to supercharge your business operations and ramp up efficiency.

Tp explore more about Emitrr’s automation, check out this YouTube video:

1000+ CRM Integrations

Effortlessly streamlining workflows demands smooth integration with your current CRM/EMR/EHR/PMS systems. Unlike Heymarket and other options, Emitrr excels in automation thanks to its seamless integrations. 

Emitrr flawlessly incorporates your existing CRM/EMR/EHR/PMS, automating repetitive tasks and supercharging your operational efficiency.

Avoid Surprise Charges!

Emitrr is all about keeping things simple and upfront. Our commitment to transparent pricing ensures that you’ll never be caught off guard by unexpected costs beyond your monthly plan. 

With Emitrr, there’s no need to worry about hidden fees or tricky fine print, what you see is exactly what you’ll pay. We believe in giving you a clear and hassle-free experience, so you can focus on what matters most – achieving your business goals.

Get Unlimited Users

Emitrr’s unique offering lets you seamlessly add unlimited users to any plan, a feature that comes at no extra cost. This means you can effortlessly bring more hands on deck as your business flourishes, all without worrying about your budget.

Whether you’re a small startup or an established enterprise, Emitrr empowers you to build your dream team without stretching your budget. 

Join us and experience the freedom to grow and succeed with Emitrr by your side.

Emitrr Chrome Extension For Texting Convenience

Say goodbye to tedious copy-pasting of phone numbers! Introducing Emitrr’s Chrome Extension, the ultimate texting solution. Seamlessly send texts right from any spotted number without toggling apps. Just click the Emitrr logo on the number, and instantly engage in hassle-free texting without interruptions. 

Simplify your communication, elevate efficiency, and experience a new level of texting ease.

Enhance Communication With In-chat Features

Boost your communication game with our user-friendly in-chat tools. Enjoy a hassle-free interaction experience, including a range of helpful features designed to streamline your conversations.

• Seamlessly assign conversations to team members.
• Enhance communication with handy conversation notes.
• Stay organized by marking conversations as read or unread.
• Track progress with customizable dispositions.
• Differentiate between open and closed conversations.
• Effortlessly organize conversations into folders.
• Maintain control by blocking contacts as necessary.
• Securely print conversations for your records.

Which Industries Are Catered By Emitrr? 

Legal Services

Legal service is catered by EMitrr with features such as appointment scheduling, sharing case updates, collecting or sharing information, and a lot more!! VoIP and secure are some features through which lawyers can share any information without any privacy concerns. Apart from this, Emitrr also takes care of the client communication that helps law firms connect to clients and manage them smoothly. 

Educational Institutions

When it comes to communication, it is very important for educational institutions or schools to have a robust communication platform, and here is where Emitrr’s expertise comes in. Emitrr caters to educational institutions by offering them a platform through which they can share important information or notices to students and their parents.

Hospitality

The hospitality sector solely relies on its online presence; hence, feedback and reviews become important when it comes to a business that depends on the internet. Emitrr caters to the hospitality sector and hotels by offering robust reputation management tools to ensure a positive online presence. But it is not only limited to feedback collection but also handles reservations, guest communication, and feedback collection.

Insurance

Emitrr is used by insurance companies to automate policy updates, renewal reminders, customer inquiries, and appointment scheduling. With Emitrr’s features, insurance agents can maintain strong communication with clients, ensure timely renewals, and streamline overall customer service.

Wellness

Emitrr is majorly used by health professionals in gyms, spas, and wellness centers. The system streamlines booking and reminder completion as well as follow-ups with clients, hence ensuring that the businesses achieve hassle-free customer service while saving time on tedious work.

Real Estate

Emitrr helps real estate agents and property managers organize communications with clients, schedule appointments for home visits, and collect feedback. This way, agents become better organized, cultivate good relationships with clients, and make the transaction for the prospective buyer or renter of the property a lot more hassle-free.

How To Switch From Heymarket To Emitrr?

Transitioning from Heymarket to Emitrr is a breeze, requiring zero effort on your part. Emitrr’s dedicated transition team handles it all, ensuring a smooth journey. Here’s how the process unfolds:

• Effortless Data Migration: Seamlessly migrate your automation settings and contacts to Emitrr at no additional cost.
• Seamless Number Transition: Our team seamlessly ports your current number and optimizes it for texting, ensuring a hassle-free shift.
• Seamless Integrations: Your existing integrations find a new home within your current CRM, maintaining your workflows seamlessly.
• Empowering Training: Equip your team with comprehensive in-person and online training, setting the stage for a successful launch.
• Reliable Ongoing Support: Count on Team Emitrr for assistance at any point – questions or challenges, we’ve got your back.

With Emitrr, your transition is synonymous with seamless execution, expert guidance, and access to advanced features that fuel your business growth.

Equipped with all the insights, the moment has come to seize this opportunity. If you’re a Heymarket user seeking enhanced capabilities, competitive pricing, 24/7 customer support, and an escape from software glitches, the choice is crystal clear – embrace Emitrr for a future of smooth communication.

Book a Demo, now!

FAQs