15 Best Avochato Alternatives For Your Business

Introduction 

Looking to level up your customer communication with Avochato? It’s a great platform with features like two-way texting and live chat, making it easy to stay connected with your customers. But we get it—what works for one business might not be the best for another. Whether it’s pricing, features, or how well it fits into your existing tools, Avochato might not tick all the boxes for everyone.

In this post, we’ll explore some alternatives to Avochato, breaking down what each platform offers, how they stack up in terms of features, pricing, and support, and why they could be a better fit for your needs. If you’re after more flexibility, better integrations, or something more affordable, we’ve got you covered.

Let’s help you find the perfect SMS solution for your business!

What is Avochato?

Avochato is a cloud-based messaging platform that provides businesses with tools to communicate with customers through SMS, chat, and other messaging channels. It focuses on providing seamless and integrated messaging experiences that help businesses stay connected with customers in real-time.

Avochato Features 

• Two-Way SMS Texting: Allows businesses to have real-time, two-way conversations with customers directly via SMS.
• Live Chat: Engage with website visitors instantly through live chat, making it easy to answer questions and provide support.
• Text-to-Join: Create custom keywords for customers to text in and join your messaging list or receive promotions.
• Automation: Set up automated responses or workflows to streamline customer communication and save time.
• Team Collaboration: Multiple team members can manage conversations, making it easier for businesses to handle inquiries collectively.
• CRM Integration: Sync customer data with your CRM for better customer insights and more personalized communication.
• Customizable Templates: Use pre-built or create your own message templates for quick, efficient communication.
• Scheduled Messaging: Schedule texts in advance to send at specific times, perfect for reminders or follow-ups.
• Multi-Channel Messaging: Communicate via text, email, and chat from a single platform.
• Analytics & Reporting: Track campaign performance, customer engagement, and message delivery rates through detailed analytics.
• Secure Messaging: Ensure safe, encrypted conversations to protect sensitive customer data.
• Mobile App: Access Avochato on-the-go with the mobile app for texting and managing communications from anywhere.
• API & Integrations: Integrate with other tools like Zapier, Salesforce, and Slack to streamline your communication processes.
• Mass Texting: Send messages to large groups of customers in just a few clicks, whether for promotions, reminders, or important updates.
• Customer Support Ticketing: Turn text messages into support tickets, ensuring your team can track and resolve customer issues efficiently.
• Custom Keywords: Create specific keywords for customers to text in and receive automated responses, promotions, or updates.
• Call Forwarding: Route customer calls to team members based on availability, allowing for more personalized customer service.
• Opt-In Management: Ensure compliance by managing customer opt-ins and opt-outs easily, with features like “STOP” messaging.

Avochato Pros 

• User-Friendly: The platform is simple to use, even for teams with limited technical experience.
• All-in-One Communication: Avochato brings all your messaging channels (SMS, MMS, chat) into one easy-to-manage platform.
• Automation: With automated messages, you can save time while ensuring timely communication with customers.
• Team Collaboration: The shared inbox feature helps teams work together seamlessly on customer messages.

Avochato Cons

• Performance Issues: Users often report slow loading times, frequent crashes, and the need for multiple refreshes, disrupting workflows.
• No File Attachments: The platform lacks the ability to attach files, images, or videos, limiting its utility for businesses needing to share documents.
• High Costs: Avochato’s plans are expensive, with the standard plan priced at $250 per user per month, offering limited features compared to competitors.
• Limited Integrations: Avochato relies primarily on Zapier for integrations, restricting compatibility with many other software solutions businesses may use.

Avochato Pricing

Avochato offers a free 14-day trial and three pricing options:

• Lite: $23 per month/per user 
• Standard: $42 per month/per user + $210/month platform fee 
• Premium: Custom

Avochato Integrations

Avochato facilitates most of its integrations through Zapier. Some key integrations that you can find with Avochato includes:

• Salesforce
• Slack
• Microsoft Teams
• Zapier

Avochato Reviews & Ratings

Avochato customer ratings on Capterra is 4.7/5. And here’s what Avochato customers are saying: 

“This is so easy to use and the team is so helpful. Any suggestions I have given to make the product more user friendly, they are on it. It’s so nice to work with a great team.”

“Software is a bit laggy and glitchy, requiring multiple refreshes. Also iPhone app lacks a lot of essential features”

Source: Capterra 

Avochato Support Channels

• Email
• Phone
• Chat
• 24/7 Live Support

Reasons to look for Avochato Alternatives 

Cost-Prohibitive for Small Teams

For small businesses or startups, Avochato may feel too expensive, especially if you’re just getting started with SMS marketing. The pricing structure might not align with the budget of smaller teams, making it difficult to justify the cost. If you’re on a tight budget, exploring Avochato alternatives could offer more affordable options without sacrificing quality.

Lacks Sufficient Personalization Options

While Avochato does offer some customization, it lacks the level of detailed personalization many businesses need. If your business thrives on highly tailored customer engagement, Avochato alternatives might provide more robust options to personalize messages, making your communication more impactful.

Scalability Challenges for Expanding Businesses

As your business grows, Avochato might struggle to keep up with the increased demands. If you’re looking for a platform that can scale with your growth, you might find Avochato alternatives that offer better flexibility and more advanced features for businesses that are expanding quickly.

Absence of Critical Features

If you rely on certain features like MMS support, advanced analytics, or deeper integrations, Avochato might fall short. Avochato alternatives often come with a wider range of features, ensuring you have everything you need to optimize your SMS marketing campaigns and streamline customer communication.

Not as Intuitive for Users

While Avochato is user-friendly to some extent, it might not be as intuitive as some other options. If you’re looking for a platform with a simpler interface or smoother user experience, you may want to explore Avochato alternatives that focus on providing an even more seamless and straightforward platform for users.

Complex Integration Process

Integrating Avochato with other tools or platforms can sometimes be a hassle. If you need smooth integrations to connect with your CRM or other software, you may find that Avochato alternatives offer better integration options with a wider variety of tools, making it easier to sync your systems.

User Experience Needs Enhancement

Some users find that Avochato’s interface can be difficult to navigate, especially if you’re new to SMS marketing platforms. If a better user experience is essential for your team, Avochato alternatives may offer a more intuitive and easy-to-navigate interface that allows you to get started quickly without a steep learning curve.

In short, if Avochato doesn’t meet your needs in terms of affordability, personalization, scalability, or features, exploring Avochato alternatives might be the right move for your business to find a better fit.

Features to look for in an Avochato alternative 

When exploring Avochato alternatives, it’s important to look for features that enhance your business communication and meet your specific needs. Here are the key features you should consider when searching for the perfect SMS marketing platform:

Multi-Platform Messaging

An Avochato alternative should allow you to send and receive messages across multiple platforms. Whether it’s SMS, email, or social media, multi-platform messaging helps you stay connected with your customers seamlessly.

Performance Analytics

Look for an Avochato alternative that provides detailed analytics. Performance tracking tools like click rates, open rates, and engagement metrics can help you refine your SMS marketing strategy and improve results.

Launch Targeted SMS Campaigns

The ability to launch targeted SMS campaigns is a must. Avochato alternatives should allow you to segment your audience and send relevant messages that resonate with each group.

How to send Manual text campaigns using Emitrr? Create and Send Manual Bulk SMS Campaigns

Text Message Scheduling

Scheduling messages ensures timely delivery, even when you’re not available. This feature is essential for reaching your audience at the right time, and many Avochato alternatives offer easy-to-use scheduling tools.

Bulk Messaging

Bulk messaging allows you to send SMS to multiple contacts simultaneously. Whether you’re promoting a new product or sending a quick update, Avochato alternatives should make it easy to reach large groups efficiently.

Ready-to-Use Message Templates

An Avochato alternative with pre-designed templates can save you time and effort. These templates are great for promotions, greetings, and notifications, ensuring you never have to start from scratch.

Personalized Communication

Personalization goes a long way in SMS marketing. Look for Avochato alternatives that allow you to add customer names or other personalized details to your messages for a more engaging experience.

Send Multimedia Files

While Avochato focuses on text messages, some alternatives allow you to send multimedia messages (MMS). This is great for sharing images, videos, or product catalogs with your customers.

Centralized Inbox

A centralized inbox lets you manage all your customer conversations in one place. This feature streamlines communication and ensures that no message gets lost in the shuffle.

Efficient Contact Management

Efficient contact management is essential for organizing your audience. Avochato alternatives should allow you to add, edit, and delete contacts easily, while also tracking customer preferences.

Contact Segmentation

Segmentation allows you to divide your contact list into specific groups. This helps you send more relevant messages to different customer types, improving engagement and conversion rates.

SMS-Based Surveys

SMS-based surveys are a powerful way to gather feedback from your customers. Avochato alternatives should enable you to create and send surveys directly via SMS for easy customer input.

Automated Replies

Automated replies can save you time by instantly responding to common customer inquiries. Look for Avochato alternatives that support this feature to ensure quick responses without needing manual input.

Drip Message Campaigns

Drip campaigns allow you to send a series of automated messages over time, guiding customers through a journey. This is an essential feature for lead nurturing and customer retention.

Organized Conversations

With organized conversations, you’ll be able to track and manage ongoing customer interactions. This feature ensures that all messages are neatly stored and easy to reference when needed.

Website Chat to SMS

If you’re looking to engage customers visiting your website, a website chat to SMS feature is crucial. Avochato alternatives should allow you to convert live chat conversations into SMS messages, making it easier to continue the conversation on mobile.

Seamless Software Integration

Avochato alternatives should integrate smoothly with your existing software, like CRMs, email platforms, and more. Seamless integration ensures that you can manage all your communication in one place.

Interactive 2-Way Messaging

Interactive two-way messaging enhances customer engagement by allowing them to reply to your messages. This feature makes conversations more dynamic and meaningful.

Mass Texting

Mass texting allows you to reach a large audience with one click. Whether for promotions, alerts, or reminders, Avochato alternatives should offer an easy way to send mass texts to your contact list.

Automated Responses

Automated responses are essential for keeping customer engagement going 24/7. With this feature, Avochato alternatives can instantly respond to incoming messages, improving customer satisfaction.

Text-Enabled Landline

Some Avochato alternatives offer text-enabled landlines, allowing businesses to send and receive SMS from a traditional landline number. This feature is great for businesses that want to maintain their existing phone numbers while adding SMS capabilities.

Support for Multiple Languages

For businesses with a diverse customer base, it’s important to have support for multiple languages. Avochato alternatives that offer this feature allow you to reach a wider audience and cater to non-English-speaking customers.

Advanced VoIP Features

Some Avochato alternatives provide VoIP capabilities, including voicemail, call forwarding, and more. These advanced features enhance communication by offering additional options for connecting with customers.

Manage Online Reputation

Online reputation management is essential for business success. Avochato alternatives should help you gather customer reviews, monitor feedback, and maintain a positive online presence.

By focusing on these key features, you’ll be able to find an Avochato alternative that better meets your specific needs and enhances your SMS marketing efforts.

Top 15 Avochato Alternatives For Your Business

1. Emitrr
2. Birdeye
3. Weave
4. Heymarket
5. ReviewTrackers
6. Text Request
7. MessageDesk
8. Broadly
9. SimpleTexting
10. TextMagic
11. Brevo
12. MessageDesk 
13. Textedly
14. Swell
15. Intercom

1. Emitrr 

Emitrr is a highly rated platform for text messaging and customer communication, widely regarded as the best Avochato alternative. Packed with powerful features like two-way messaging, bulk texting, recurring messages, MMS, and more. 

Emitrr offers flexible, volume-based pricing, making it a perfect fit for businesses of any size. It integrates effortlessly with over 1,000 tools, including CRM, PMS, and EHR systems. Fully HIPAA and TCPA compliant, Emitrr ensures top-notch data security. Known for its exceptional customer service, Emitrr delivers a seamless and reliable experience for SMS platform users.

Key Features of Emitrr

• 2-Way Text Messaging: Engage customers with Two-way conversations by allowing replies to your messages.
• AI (Upcoming): Emitrr is adding AI features soon to make customer interactions even smarter.
• Mass/Bulk Texting: Helps in reaching large groups with a single click.
• Group Texting: Facilitate group conversations within the same thread.
• Recurring Texts: Schedule SMS for updates, promotions, or reminders.
• MMS Messaging: Send multimedia files like images and videos.
• Drip Campaigns: Automate personalized message series for your contacts.
• Third-Party Integrations: Seamlessly connect with third-party external tools to streamline workflows.
• Contact Management: Organize, tag, and categorize your contact list efficiently.
• Unified Inbox: Manage conversations from multiple platforms in one single conversation box.
• Personalized Messaging: Send tailored messages for better engagement.
• Automation: Automate replies and scheduled messages.
• Segmentation: Separate customer conversations based on tags or categories.
• Reports and Analytics: Track key metrics like response and resolution times.
• Chat-Based Surveys: Use SMS for customer feedback and reviews.
• Custom Fields and Templates: Create or modify templates to suit your needs.
• Auto-Replies: Respond to FAQs instantly.
• Landline Texting: Enable SMS on your landline number.
• Export Chats: Safely transfer data between platforms.
• Opt-Out Management: Allow customers to opt out of messages easily.
• Link Shorteners: Share links in a concise, professional format.
• Web Chat to SMS: Continue web-based conversations over text.
• Conversation Tagging: Organize threads with tags for quick identification.
• Bilingual Messaging: Communicate in multiple languages.
• VoIP Features: Enjoy advanced VoIP for phone system/ calling options like IVR, call recordings, and analytics.

Emitrr Pros

• Exceptional Customer Support: Frequently earns 5/5 ratings on platforms like Capterra.
• Comprehensive Features: Provides secure messaging, advanced campaign management tools, and more.
• Budget-Friendly Pricing: Offers transparent, pay-as-you-go plans with no hidden fees.

Emitrr Cons

• Ongoing Enhancements: Emitrr continuously introduces new features, with no significant drawbacks reported so far.

Emitrr Pricing

For SMS, Emitrr offers a text-based pricing model that starts at $149 a month. 

Emitrr Integrations

Emitrr offers 500+ integrations across different industries such as dental, recruiting, real estate, etc. with tools like:

• MailChimp
• Denticon
• AthenaHealth
• Zapier
• Salesforce
• HubSpot
• Facebook
• HouseCall Pro
• And more!

Emitrr Reviews & Ratings

Emitrr has a solid 5/5 star rating on Capterra and here’s what customers are saying about it: 

“You have it all integrated into one platform, the signatures, the amount of characters, you can attach files, send photos. You are able to create and send forms. Unlimited amount of things we can use and take advantage of.”

“I LOVE Emitrr. The support you get is wonderful, the app is easy to use and they have been incredibly responsive. As a small business, we needed a messaging platform that wouldn’t break the bank and this meets all our needs (and then some) without making us feel overwhelmed.”

Source: Capterra

Emitrr Support Channels

• Live chat: Chat with Emitrr’s live representatives
• Phone: Call Emitrr at +1 (210) 941-4696
• Email: Send email to Emitrr’s support team at [email protected]
• Knowledge base
• FAQs/forum
• SMS 

2. Birdeye

Birdeye is a powerful platform for managing online reputation and improving customer experiences. It stands out with advanced texting features like mass texting, landline texting, and MMS. While its AI-powered automation and messaging tools are impressive, businesses focused mainly on SMS might find more specialized platforms a better fit.

Birdeye Features

• Mass Text Messaging: Send personalized bulk texts and manage replies in one unified inbox for seamless communication.
• AI Messaging: Leverage AI to draft and send messages across SMS, email, social media, and web chat channels.
• Intelligent Chatbot: Quickly engage website visitors with an AI-powered chatbot for effective communication.
• Automated Appointment Reminders: Minimize no-shows with automated reminders for clients and customers.

Birdeye Pros

• Top-Tier Review Management: Exceptional tools for building and maintaining a strong online reputation.
• In-Depth Analytics: Gain actionable insights to improve customer interactions and marketing campaigns.
• Automation Made Easy: Manage texting, email marketing, and review collection effortlessly to nurture customer relationships.

Birdeye Cons

• Customer Support Issues: Some users have reported delays in resolving their support requests.
• High Price Point: Starting at $299/month, the cost may be too steep for smaller businesses.
• Limited SMS Customization: Fewer options for personalizing SMS compared to platforms dedicated to texting.

Birdeye Pricing

Birdeye’s pricing is also a bit on the higher side, with plans starting from $299-$399 a month.

Birdeye Integrations

• drChrono
• Mindbody
• Appointy
• Adam
• Zoho books
• Leap
• Cerbo
• Dentrix
• And more..

Birdeye Reviews & Ratings

Birdeye customer rating on Capterra is 4.7/5. Here’s what customers are saying about Birdeye:

“I like Birdeye’s capabilities as a service to allow you more functionality for your clients, whether it’s the reports or the tags/tickets you can assign. It’s an easy tool to onboard and everyone loves it upon logging in.”

“SMS marketing list segmentation needs serious work. The tags are complicated and confusing. Cannot send SMS marketing to more than one list at a time.”

Source: Capterra

Birdeye Support Channels  

• 24/7 (Live rep)
• FAQs/Forum
• Email/Help Desk
• Phone Support
• Knowledge Base
• Chat

3. Weave 

Weave is a relationship management platform built to simplify customer communication and boost client engagement. It helps businesses save time and improve efficiency by automating tasks like scheduling, collecting reviews, and sending bulk messages.

Weave Features

• Two-Way Texting: Chat with clients in real-time for smoother communication.
• Online Scheduling: Make appointment booking quick and easy for businesses and customers.
• Web Chat: Provide instant support and answer questions with live chat on your website.

Weave Pros

• All-in-One Tools: Combines messaging, scheduling, and reputation management in one platform.
• Easy to Use: Simple interface that’s perfect for businesses of all sizes.

Weave Cons

• Slow Support: Some users have experienced delays in getting help from customer service.
• Pricey: The cost might feel high compared to what competitors offer.

Weave Pricing 

Weave offers 4 pricing plans: 

• Ultimate: $399 per month + $750 setup fees 
• Pro: Need to contact support 
• Elite: Need to contact support
• Essentials: Need to contact support

Weave Integrations

• Salesforce
• Google My Business
• Zapier
• QuickBooks
• Gmail
• Outlook
• Calendly

Weave reviews and ratings

According to Capterra, Weave has 4.3/5 ratings out of 500 customer reviews.

“While working in a busy dental office, Weave makes my life so much easier when it comes to patient communication. I love the ease of being able to text or call patients using Weave. The patient payment feature is amazing as well. I highly recommend Weave! Also, it is super convenient to call customer support and speak to an actual representative to diagnose any technical issues.”

“Having to navigate throught a lot of places to get info on one patient.”

Source: Capterra

Weave Support Channels 

• FAQs/Forum
• Phone Support
• Chat
• Email/Help Desk
• Knowledge Base

4. Heymarket

Heymarket is a business texting platform designed to streamline SMS communication and enhance customer interactions. It offers robust features and integrates with popular tools like Salesforce and Zapier. However, its high cost and occasional technical issues may be drawbacks for some businesses.

Heymarket Features

• Opt-In Confirmations: Automatically send SMS when a customer uses your business’s opt-in keyword.
• Mass Alerts: Send updates about business hours, policies, or announcements at scale.
• Appointment Reminders: Automate reminders after confirming appointments.
• Auto-Reply Texts: Set up responses for common questions to save time.
• Survey Requests: Send surveys automatically after deliveries or issue resolutions.

Heymarket Pros

• Easy Communication: Two-way texting, follow-ups, and drip campaigns make customer interactions smooth.
• Simple Interface: The platform is intuitive and user-friendly.
• Automation: High levels of automation, including CRM-triggered messages and auto-replies, boost efficiency.
• Compliance: Fully TCPA and HIPAA-compliant, with SOC 2 Type 2 certification for secure communication.

Heymarket Cons

• High Cost: Plans range from $19 to $59 per user monthly, with limited features on the basic plan. Advanced features require higher-tier plans, which might not be ideal for small businesses.
• Limited Support: Basic plans only include email support, while live chat is available on premium plans.
• No Real-Time Delivery Tracking: Sent message tracking in real-time isn’t offered.
• Technical Issues: Users report frequent glitches and downtime, impacting reliability.

Heymarket Pricing

Heymarket offers four kinds of pricing plans including:

• Standard: $19/user/month
• Plus: $39/user/month
• Pro: $59/user/month
• Enterprise: Custom

Heymarket Integrations

Here’s a bunch of Heymarket integrations that you can find: 

• Hubspot
• Salesforce
• Shopify
• Zapier
• Aircall
• Clio
• And more.

Heymarket Reviews and Ratings

Heymarket customer rating on Capterra is 4.5/5. Here’s what customers are saying about Heymarket:

“The customer service lacks a bit; it seems they use the same product to communicate/resolve technical issues, and the software is not capable of handling it. Issues get lost and sometimes unanswered.”

“My overall experience has been good because again, they have great customer service.”

Source: Capterra

Heymarket Support Channels

• Chat 
• Email
• Phone support
• Knowledge base
• FAQs

5. ReviewTrackers

ReviewTrackers is a reputation management platform designed to help businesses improve their online presence by collecting and managing customer reviews. It focuses on using feedback to boost customer satisfaction and loyalty. With features like review tracking, automated alerts, and insightful analytics, ReviewTrackers helps businesses refine their strategies, enhance engagement, and strengthen their brand reputation.

ReviewTrackers Features

• Review Notifications: Get instant alerts for new reviews so you can respond quickly.
• Campaign Management: Run email and SMS campaigns to engage and retain customers.
• Review Monitoring & Analysis: Track and analyze reviews across various platforms for valuable insights.
• Negative Feedback Management: Identify and address negative reviews to improve satisfaction.
• Review Requests & Surveys: Easily collect reviews and feedback to gauge customer experiences.
• Response Management: Efficiently respond to reviews and build stronger relationships with customers.

ReviewTrackers Pros

• Easy Integrations: Seamlessly connect with various platforms to simplify your workflow.
• User-Friendly: Designed to be simple to navigate, making it accessible for all skill levels.

ReviewTrackers Cons

• High Pricing: It may be on the expensive side, which could be a concern for smaller businesses.
• Limited Response Management: Some users feel the platform could be more effective in handling review responses.

ReviewTrackers Pricing

ReviewTrackers does not have fixed pricing. To get a quote, you’ll need to request a demo directly from their team.

ReviewTrackers Integrations

• Google
• Facebook
• Salesforce
• HubSpot
• Zapier
• Slack
• Hootsuite

ReviewTrackers ratings and reviews

According to Capterra, ReviewTrackers have a rating of 4.7/5 out of 500 customer reviews. 

“I love Review Tracker. We had to cancel our subscription to this and other social tools at one point and it is the software I missed the most. It streamlines my day to day responsibilities and allows me to report to my team easily and effectively with pre-designed reports that provide all of the necessary information. My colleagues who consume the reports, find them easy to use and allows them to better understand how their locations are operating.” 

“I’ve had little luck getting my clients to act upon receiving the request email from ReviewTrackers to leave an online review for me (on Google, etc.). ReviewTrackers doesn’t allow the email subject or the actual content of the email invite to be customized. Currently it’s “follow up” which will not get the client’s attention.. therefore, they won’t open the email and leave you a review. This constitutes a waste of effort and money.” 

Source: Capterra

ReviewTrackers Support Channels

• Phone Support
• FAQs/Forum
• Knowledge Base
• Email/Help Desk

6. Text Request 

Text Request is an easy-to-use business texting app with an SMS API, offering a variety of features like SMS marketing, appointment scheduling, review requests, and more. It integrates smoothly with many third-party applications, making it a versatile tool for customer communication, lead generation, and marketing across different industries.

Text Request Features

• SMS Chat: Start conversations directly from your website using a live chat widget, collecting contact details for follow-up after users leave.
• Message Templates: Save frequently used messages for quick and easy repeat sending.
• Signatures: Add personalized signatures to messages so contacts know who they’re communicating with.
• Message Tags: Tag messages for easy tracking and conversation reporting.
• Landline Texting: Use your current office landline, toll-free numbers, or VoIP with Text Request.

Text Request Pros

• HIPAA-Compliant: Perfect for healthcare providers, as it meets HIPAA standards for secure texting.
• Feature-Rich: Offers a wide range of features, including message scheduling, contact management, MMS, SMS, and downloadable reports.
• Great Customer Support: Highly praised for its quick and helpful customer service.

Text Request Cons

• Rigid Pricing: Users have noted frustrations with the inflexible pricing structure, as they must pay for the full subscription even if they don’t use all the features.
• Inconsistent Messaging Experience: Issues like text formatting changes, delayed notifications, and message delivery delays can occur.
• Buggy Software: The app and software sometimes experience glitches, lagging, or crashing when handling large workloads.
• Limited Integrations: Although known for integrations, users have had trouble integrating Text Request with certain tools.

Text Request Pricing

There are four Text Request pricing options available:

• Basic: $59 a month
• Starter: $139 a month
• Corporate: $279 a month
• Enterprise: $549 a month

Text Request Integrations

• Clio
• Angi
• HubSpot
• Help Scout
• FranConnect
• Pipedrive
• Mindbody
• Square
• Twilio
• And more..

Text Request Reviews and Ratings

Text Request customer rating on Capterra is 4.6/5. Here’s what customers are saying about Text Request:

“Ease of use and great customer service! from customer communications to reservations it helps us in all aspects of our communications.”

“It glitches sometimes. I hit send on a message and I get an error that says failed to send. I have to hit send again and it will go. This does not happen all the time, but it can be annoying.”

Source: Capterra

Text Request Support Channels  

• Phone
• Chat
• Email
• Knowledge Base

7. MessageDesk 

MessageDesk is a simple and effective text messaging platform that helps businesses communicate with their customers. It’s easy to use and includes features like sending bulk messages, two-way texting, appointment reminders, and more—all designed to make communication smoother for businesses.

MessageDesk Features 

• Text Enable Your Existing Number: You can use your current business number for both calls and texts.
• EHR Integration: Connect easily with your existing system to quickly access patient details.
• Broadcast Texting: Send messages to many people at once for things like schedule updates, promotions, or greetings.
• Automated Healthcare Texting: Set up automatic reminders or confirmations to stay in touch with patients.

MessageDesk Pros

• User-Friendly: The platform is very easy to use, making it quick for healthcare teams to start using it.
• Centralized Communication: All messages are in one inbox, helping the team stay organized.
• Effortless Contact List Import: You can easily import patient contact lists, which saves time.

MessageDesk Cons

• Limited Features: It offers basic tools, so it might not have all the advanced features some businesses need.
• Costly for Smaller Practices: The pricing might be too high for smaller healthcare providers.
• Customization Restrictions: It doesn’t allow a lot of customization to fit specific business needs.

MessageDesk Pricing

• Operator: $29 per month for 1 user
• Team: $79 per month for up to 5 users
• Custom: Contact support for custom pricing and additional needs.

MessageDesk Integrations

• Slack
• Mailchimp
• Trello
• QuickBooks

MessageDesk Reviews and Ratings 

According to Capterra, MessageDesk has 4.8/5 ratings out of 500 customer reviews. 

“So far so good! This has been a great tool helping us to text our owners and keep the lines of communication open while not keeping our front desk on the phone constantly.”

 “Better attendance at meetings as this reaches those who do not check emails frequently.”

Source: Capterra

MessageDesk Support Channels

• FAQs
• Help desk
• Email
• Phone
• live chat.

8. Broadly 

Broadly is a platform designed to help businesses improve their online reputation and communication with customers. It combines text messaging features with tools to gather reviews, track feedback, and engage with clients. Broadly simplifies customer relationship management, making it easier for businesses to enhance their digital presence and boost customer satisfaction.

Broadly Features 

• Two-Way Messaging: Chat with customers directly via SMS or email for quick responses.
• Web Chat: Engage with website visitors in real-time to convert them into customers.
• Customer Feedback Collection: Easily collect feedback to understand customer needs and concerns.
• Review Monitoring and Analysis: Track reviews across various platforms to stay on top of customer opinions.

Broadly Pros

• User-Friendly: Easy for any team to navigate and use effectively.
• Strong Review Generation: Effective tools to gather and manage reviews to boost your online presence.
• Automated Follow-Ups: Automated requests and follow-ups save time while improving feedback collection.

Broadly Cons

• Limited Customization: Offers fewer customization options compared to some other platforms.
• Costly for Small Businesses: The pricing can be expensive, especially for smaller businesses or those with limited budgets.

Broadly Pricing

• Broadly offers personalized pricing plans, so interested users need to contact the sales team for a quote.

Broadly Integrations

• Google My Business
• Facebook
• Yelp
• QuickBooks
• Clio
• Housecall Pro
• Jobber
• Mindbody
• Square
• Salesforce
• Zapier

Broadly reviews and ratings

According to Capterra, Broadly has a rating of 4.8/5 out of 500 customer reviews. 

“Broadly helped us establish our online presence, provided us with a platform to manage our customer relationships, and keeps our online reputation looking stellar!”

“We will be switching to a platform that has access to more review options. More user friendly for the customer.”

Source: Capterra 

Broadly Support Channels

• Phone Support
• Email Support
• Live Chat
• Knowledge Base
• FAQs

9. SimpleTexting 

SimpleTexting is a cloud-based platform designed for SMS marketing and text messaging. It allows businesses to easily engage in two-way conversations, run bulk SMS campaigns, schedule messages, and more. SimpleTexting is a versatile tool for improving customer communication and boosting engagement.

SimpleTexting Features 

• Two-Way Texting: Have direct conversations with customers from the platform.
• MMS Messaging: Send multimedia messages such as images, videos, and more.
• Bulk SMS Messaging: Reach large groups of people by sending messages to multiple recipients at once.
• Scheduled Messages: Set up messages to be sent at specific times and dates in the future.
• Text-to-Join Keywords: Allow users to text custom keywords to subscribe to your updates.

SimpleTexting Pros

• Extensive Features: Offers a wide range of tools, such as two-way messaging, MMS, automation, and contact segmentation, making it a powerful SMS marketing tool.
• Smooth Integrations: Connects easily with over 1,000 third-party tools like Zapier, Salesforce, Shopify, and MailChimp.
• User-Friendly: The platform is simple to navigate, making it accessible for users of all skill levels.

SimpleTexting Cons

• Expensive Pricing: Its plans can be costly, especially for small businesses on a tight budget.
• Limited International Reach: It mainly supports messaging in the US and Canada, which may not work well for global businesses.
• No HIPAA Compliance: It isn’t HIPAA-compliant, making it unsuitable for healthcare professionals.
• Complex Billing: Some users find the billing and auto-renewal process confusing.

SimpleTexting Pricing

SimpleTexting plans range from $39 to $899 per month.

SimpleTexting Integrations

SimpleTexting integrates with 1000+ third-party CRM/EHR/social media apps and tools including, but not limited to:

• MailChimp
• Salesforce
• Slack
• Hubspot
• Instagram
• SimpleTix
• Follow up boss
• Zapier
• Podio
• WordPress
• Pabbly
• Amplifier
• Integrately
• And much more!

SimpleTexting Reviews & Ratings 

SimpleTexting has over 200 customer reviews and a rating of 4.7/5 on Capterra. 

“SimpleTexting is a great option if you are looking to reach a larger audience than traditional email. The user interface is clear and straightforward and texts are sent reliably.”

“The app is a bit glitchy, and it does get pretty expensive when you have a decent amount of people on your list since you are charged based on sent messages. Eventually I may be priced out if I keep building.”

Source: Capterra

SimpleTexting Customer Support Channels

Here a list of SimpleTexting customer support channels that you can find:

• Phone
• Chat
• Email
• FAQs
• Knowledge base

10. Textmagic

Textmagic is a long-standing SMS platform that businesses use for customer communication, staff coordination, and marketing campaigns. While it offers a variety of features, it has some limitations in integrations and lacks some key SMS functionalities.

Textmagic Features 

• Two-Way SMS Chat: Communicate directly with customers in real-time via SMS.
• Toll-Free Texting: Send messages, reminders, and alerts to customers in the U.S. and Canada using toll-free numbers.
• Email to SMS: Easily convert emails into text messages for efficient delivery.
• Text Marketing Lists: Organize contacts into lists for more targeted communications.

Textmagic Pros

• User-Friendly: The platform’s clean design is easy to navigate for users at any skill level.
• Support for Long SMS: Unlike many competitors, TextMagic allows messages up to 918 characters, enabling more detailed communication.
• Customization Options: Offers flexibility for organizing contact lists and optimizing messaging strategies.

Textmagic Cons

• Missing Key Features: Lacks essential tools like web chat-to-text, group texting, missed call-to-text, and SMS scheduling.
• High Pricing: Starting at $0.04 per message, costs can quickly add up, making it more expensive compared to other alternatives.
• Inconsistent Support: Customer service is not available 24/7, and response times can be slow.
• Limited Integrations: The platform only integrates with Zapier, limiting compatibility with other tools businesses may need.

Textmagic Pricing

Textmagic offers three pricing options:

• Essential: $24.5/ 500 texts/ month
• Professional: $80/ 2,000 texts/ month
• Connect: $100/ 10,000 texts/ month

Textmagic Integrations

Textmagic integrates with Zapier only. 

Textmagic Reviews & Ratings

Textmagic customer rating on Capterra is 4.6/5. Here’s what customers are saying about Textmagic:

“The prices of the sms compared to other services can be a bit high. Additionally I have had problems to reach all operators, apparently it is a problem with the number portability of this country.”

“I have been considerably impressed with the level of customer service I have received from Textmagic. Lastly, I do have to mention, the new interface is wonderful and appears well thought out.”

Source: Capterra

Textmagic Support Channels

• Phone Support
• Email/Help Desk
• Chat
• FAQs/Forum

11. ClickSend

ClickSend is a popular SMS software that offers a variety of communication tools, including SMS, email, fax, voice, and MMS, to help businesses streamline their customer communication. It also features API customization and 24/7 support, though some users report laggy performance and a complex interface.

ClickSend Features 

• Online SMS: Send global SMS messages directly from your browser.
• SMS Automation: Automate recurring messages without needing any coding.
• SMS Gateway API: Use the API to integrate and customize messaging features with your existing systems.

ClickSend Pros

• Customization: The SMS API allows businesses to tailor the service to their needs for more flexibility.
• Security & Reliability: ClickSend uses encryption during transit and built-in firewalls to ensure data security and privacy.
• 24/7 Global Support: ClickSend provides round-the-clock support, a valuable feature compared to other platforms.

ClickSend Cons

• Cluttered Interface: The interface is often described as disorganized, making navigation difficult for some users.
• Slow Support: Response times from customer service can be slow, and support quality may be inconsistent.
• Pricing Issues: ClickSend is more expensive than many alternatives, and the pricing structure lacks transparency.

ClickSend Pricing

ClickSend SMS pricing starts at $0.0936 per message for message volume under 5K and goes up to $0.0818 per message for message volume over 150k or more. Other than this, ClickSend also charges an extra $133.43 / month for a dedicated number. 

ClickSend Integrations

• Zoho
• Zapier
• Salesforce
• Microsoft Power
• Make
• IFTTT
• Bubble.io
• And more..

ClickSend Reviews & Ratings

ClickSend customer rating on Capterra is 3.9/5. Here’s what customers are saying about ClickSend:

“The product is so slow, sluggish, and horrible, I can’t even explain it. I don’t believe in negative reviews, but I have to warn others.”

“Clicksend is super easy to set up and it’s so important in our day-to-day communication.”

Source: Capterra

ClickSend Support Channels 

• Phone
• Chat
• Email
• Knowledge base

12. SlickText

SlickText is a mobile marketing and mass text messaging platform designed to help businesses communicate with their audience effectively. It offers a variety of SMS marketing features, making it a great choice for businesses looking for scalable texting solutions. However, it has limited in-house integrations and a complex dashboard.

SlickText Features 

• Mass Text Messaging: Send messages to your entire subscriber list or targeted segments, complete with trackable links, multimedia, and emojis.
• MMS/Picture Messaging: Boost engagement by adding images to your text messages.
• Text-to-Join: Allow users to easily join your SMS list by texting a keyword.

SlickText Pros

• Rich Engagement Tools: Features like text-to-join, contests, and mobile coupons help keep customers engaged and loyal.
• Strong Automation: Drag-and-drop tools simplify the creation of automated workflows for more efficient marketing.

SlickText Cons

• No Message Rollover: Unused message credits don’t carry over to the next month, leading to potential wastage.
• Limited Integrations: It only integrates with 14 third-party tools, which may be restrictive for businesses using specific software.
• Complex Dashboard: Some users find the dashboard navigation unintuitive and difficult to use.
• Limited Reporting: While analytics are available, key metrics like open and click-through rates are not extensively supported, limiting optimization opportunities.

SlickText Pricing

SlickText offers a free plan and eight different kinds of pricing options ranging from $29 per month for 500 texts to $1250 per month for 50,000 texts per month.

SlickText Integrations

SlickText offers only 14+ native integrations and the rest through Zapier. The list of native integrations offered by SlickText includes:

• HubSpot
• Slack
• Shopify
• Salesforce
• Zapier
• Mailchimp
• GetResponse
• ActiveCampaign
• And more.. 

SlickText Reviews & Ratings

SlickText customer rating on Capterra is 4.8/5 and on g2 is 4.8/5. Here’s what customers are saying about SlickText:

“We sent a cancellation request over a year ago. They didn’t cancel our account and continued to bill us for 12 months. When we called to cancel for the second time they argued with us and refused to hear our complaint. The employee said (direct quote) “I’m not talking to you about this and there’s no management for you to talk to.”

“I love how easy it is to use and costs much less than competitors. The customer service is also fabulous.”

Source: Capterra

SlickText Customer Support Channels

• Phone Support
• Live Chat
• Email Support
• Help Center

13. Textedly

Textedly is an SMS marketing platform that enables businesses to connect with customers through text messaging. It offers a variety of tools to send bulk SMS, manage subscriber lists, and automate text campaigns, making it a powerful solution for boosting customer engagement, promoting offers, and keeping clients informed.

Textedly Features

• Mass Texting: Quickly send bulk SMS to your entire contact list.
• SMS Automation: Automate messages for reminders, promotions, and updates.
• Customizable Keywords: Create unique keywords that trigger automatic replies.
• Subscriber Management: Effortlessly manage your contact list and track opt-ins and opt-outs.
• Analytics and Reporting: Monitor campaign performance and engagement through detailed insights.

Textedly Pros

• Ease of Use: The platform is simple to navigate, making it easy for businesses to create and launch campaigns without technical knowledge.
• Affordable Plans: Textedly offers competitive pricing with flexible plans to meet various business needs..

Textedly Cons

• Limited Features in Basic Plans: Some advanced features, like detailed analytics and segmentation, are only available in higher-tier plans.
• Customer Support Limitations: Users have reported occasional delays or challenges in reaching customer support.
• Basic Integrations: Textedly offers fewer integrations with third-party software compared to other platforms.
• No MMS Support: The platform lacks multimedia messaging support, limiting businesses that want to send images or videos.

Textedly Pricing

Textedly offers a free 14-day trial. Apart from that, there are four Textedly pricing options that you can choose from:

• Basic: $26 per month for 600 messages
• Bronze: $38 per month for 1200 messages
• Plus: $69 per month for 2400 messages

Textedly Integrations

Here’s a list of Textedly integrations: 

• Zapier
• Salesforce
• MailChimp
• Zoho
• HubSpot
• Constant Contact
• Zendesk
• And more..

Textedly Reviews & Ratings

Textedly customer rating on Capterra is 4.5/5. Here’s what customers are saying about Textedly:

“No mobile apps nor video tutorials and not event one integration. Compared to others the large, monthly cost did not get you nearly what the competitors would give you.”

“Textedly is super easy to set up and start texting. The team are happy to help with any questions you have to help you get started.”

Source: Capterra

Textedly Support Channels  

• 24/7 (live rep) 
• Chat 
• Email/Help desk
• Phone support

14. Swell

Swell is a text messaging, customer engagement and reputation management platform that helps businesses strengthen their online presence and improve customer interactions via text messaging. It offers easy-to-use tools for review generation, real-time communication, and monitoring customer satisfaction.

Swell Features

• Two-Way Messaging: Connect with customers instantly for quick, direct conversations.
• Review Generation: Automatically request reviews after services to improve your online reputation.
• Customizable Surveys: Gather insightful feedback from customers to enhance your services.
• Web Chat: Engage website visitors with live chat in real time.

Swell Pros

• User-Friendly: Easy navigation makes managing customer interactions simple.
• Efficient Review Collection: Automated review requests streamline feedback collection.
• Comprehensive Insights: Detailed analytics provide valuable insights to improve customer satisfaction.

Swell Cons

• Limited Integrations: Fewer integrations compared to some other platforms, limiting compatibility with certain tools.
• Expensive for Small Businesses: The pricing may be high for smaller businesses or those with limited budgets.

Swell Pricing

Swell pricing starts at approximately $199 per month. Pricing can vary based on business size and feature needs, and a customized quote is available upon request.

Swell Integrations

Swell integrates with several business tools, including:

• Google My Business
• QuickBooks
• Slack
• MindBody
• HubSpot

Swell reviews and ratings 

According to Capterra, Swell has 4.6/5 ratings out of 500 customer reviews. 

“Swell CX gives you the tools to better manage your customer experience and more meaningfully interact with your consumers. That’s a powerful benefit, and one that will help you achieve greater success in your business.”

“We call your program “Not so Swell”.

Source: Capterra 

Swell Support Channels

• Live Chat
• Email Support
• Knowledge Base
• FAQs

15. Intercom 

Intercom is a customer communication platform that enables businesses to enhance relationships with customers through personalized messaging, live chat, and support tools. It aims to help businesses engage with customers, improve their experience, and streamline support workflows. It’s especially valuable for companies focusing on customer engagement, effective onboarding, and boosting retention.

Intercom Features

• Live Chat: Provide immediate assistance to customers in real-time through your website or app.
• Automated Messaging: Deliver personalized, automated messages based on user behavior to foster engagement.
• Help Center: Allow customers to access self-service options like articles and guides for quick solutions.
• Product Tours: Onboard new users with guided, interactive product tours.

Intercom Pros

• Comprehensive Communication Tools: Includes live chat, automated messaging, and data insights to enhance customer engagement.
• User-Friendly Interface: Intuitive and easy to navigate, making it accessible for non-technical teams.

Intercom Cons

• High Cost for Small Teams: The pricing may be prohibitive for smaller businesses or teams with limited budgets.

Intercom Pricing

• Essentials: Starts at $74/month
• Pro: Starts at $153/month
• Premium: Custom pricing for larger businesses needing advanced customization, data analytics, and dedicated support.

Intercom Integrations

• Salesforce
• Slack
• HubSpot
• Shopify
• Google Analytics
• Zendesk

Intercom reviews and ratings 

According to Capterra, Intercom has 4.5/5 customer ratings out of 500 reviews.

“Better and more convenient contact between us and our customers is always appreciated. Easy history tracking is made possible by this intuitive tool. It’s simple to record my conversations and analyze them afterwards for development purposes.”

“Quickly and simply, I can access the Macros and write/update the articles in the assistance center. Streamlining the process of submitting tickets to the correct division for handling user concerns. It’s a time saver for all teams because they can deal with it themselves.”

Source: Capterra 

Intercom Support Channels

• Live Chat
• Email Support
• Help Center
• Community Forum

Why is Emitrr the best Avochato alternative? 

If you’re considering Avochato alternatives, Emitrr stands out as a top choice. Here’s why:

Extensive Range of Texting Capabilities + Multiple Personalization Features

Emitrr offers a wide variety of texting features to help you communicate with your customers effectively. From SMS reminders to personalized messages, you can make each interaction feel unique and tailored to your customers.

AI-Driven Functionality (Upcoming) 

Exciting features powered by AI are on the way! These will include intelligent automation for customer interactions, predictive analytics for better decision-making, and smarter workflows to enhance efficiency. Stay tuned for cutting-edge tools that will elevate how you engage with your audience and manage operations effortlessly.

Convenient Chrome Extension

With Emitrr’s easy-to-use Chrome extension, you can manage your messaging directly from your browser. No need to jump between multiple tools—everything is right at your fingertips.

Seamless Collaboration Between Teams and Customers

Emitrr allows your team to collaborate effortlessly when responding to customers. Whether it’s sharing notes or delegating tasks, communication within your team stays smooth, so you can focus on delivering great customer service.

Clear and Flexible Pricing Models

With clear, transparent pricing, Emitrr ensures there are no surprises. Plus, they offer flexible plans that can fit businesses of all sizes, making it easy to choose the right option for your budget.

Top-Notch Customer Support

Need help? Emitrr’s customer support team is highly responsive and ready to assist you. Whether it’s a quick question or a more complex issue, their support is always there to ensure a smooth experience.

Efficient Workflow Integrations

Emitrr integrates seamlessly with your existing workflows, ensuring everything runs smoothly. Whether you’re syncing with a CRM or automating tasks, Emitrr makes it easy to stay organized.

Reliable and Easy-to-Navigate Platform

With Emitrr, you can count on a platform that’s simple to use and reliable. Whether you’re just getting started or are a seasoned pro, you’ll find it easy to navigate and set up your texting campaigns.

Growth-Friendly Scalability

As your business grows, Emitrr scales with you. Whether you’re expanding your customer base or adding new team members, Emitrr can handle the increased demand without missing a beat.

Effortless Third-Party Tool Integration

Need to connect with other tools or software? Emitrr offers effortless third-party integrations, making it simple to connect all the systems you rely on for smooth, unified communication.

In short, Emitrr offers a comprehensive and user-friendly solution for businesses looking for a solid Avochato alternative with a wide range of features, excellent support, and easy scalability.

Which Industries are catered by Emitrr? 

Emitrr helps businesses in various sectors improve communication, reduce workload, and boost efficiency, ensuring a better experience for both employees and customers. Its versatility, automation, and ease of use make it an invaluable tool across industries like: 

Healthcare

Emitrr streamlines patient communication by sending appointment reminders, billing notifications, and health updates via HIPAA-compliant SMS and VoIP. Its integration with systems like Denticon and Dentrix reduces administrative overhead, ensuring smoother workflows and higher patient engagement.

Wellness

For wellness businesses, like spas, salons and gyms,  Emitrr helps reduce no-shows and improve client engagement by automating booking confirmations, sending reminder texts, and gathering feedback via SMS. Personalized offers can be sent to encourage repeat visits, ensuring clients stay satisfied and loyal.

Education

Emitrr is a game-changer for educational institutions, offering quick communication with bulk SMS and two-way texting for everything from event announcements to class updates. Automated reminders ensure students and parents never miss important dates or deadlines.

Legal Services

Law firms benefit from Emitrr’s secure messaging and appointment reminder system. By automating administrative tasks and ensuring confidentiality, Emitrr helps lawyers stay organized, build client trust, and provide a smoother client experience.

Real Estate

For real estate professionals, Emitrr makes scheduling property showings, sending reminders, and gathering client feedback a breeze. It improves customer service and ensures better time management by automating daily tasks.

Home Services

Whether it’s plumbers, electricians, or cleaning services, Emitrr ensures timely communication by automating job scheduling, sending reminders, and following up with customers after services are completed. This ensures customer satisfaction and reduces missed appointments.

Retail

In retail, Emitrr supports seamless communication with customers by automating order confirmations, shipping notifications, and promotions. By improving customer communication, it boosts sales and strengthens loyalty programs, making it a powerful tool for retailers.

Automotive

For automotive dealerships and service centers, Emitrr allows for smooth communication by automating test drive bookings, service reminders, and follow-ups. This enhances the customer experience and helps maintain a well-organized business.

Insurance

Insurance agencies can leverage Emitrr for efficient policy renewals, claims updates, and bulk messaging. It enables personalized client communication, reduces time spent on manual reminders, and helps agencies maintain strong client relationships.

What Will The Migration From Avochato To Emitrr Look Like?

If you’ve decided to make the switch to Emitrr, we’ve got great news—it’s a simple and smooth process!

Migrating your contacts from Avochato to Emitrr is easy. Just reach out to Avochato for an export of your contacts and conversations. Once you have the file, send it over to us, and we’ll handle the rest. It’s that simple!

You’ll be able to keep the same business phone number you used with Avochato, so no worries there. The only thing that will change is that you’ll have access to even more amazing features that will make managing customer communication a breeze. Ready to get started? Book a demo now!

Frequently Asked Questions