10 Best Call Center Solutions For Small Businesses

Introduction

97% of consumers and 98% of contact center managers agree—customer service interactions can make or break brand loyalty. (Calabrio’s report confirms this). That’s huge, right? It proves just how important every customer conversation is. For small businesses, great communication isn’t optional—it keeps customers returning. With the right call center solutions for small businesses, handling customer interactions becomes smoother and more efficient. From VoIP phone systems to multi-channel support, these solutions connect calls, emails, and live chats in one place, making sure no query goes unanswered and every customer feels valued. With so many options available, choosing the right one can be challenging. The best call center solutions for small businesses do more than handle calls—they enhance customer experience, improve efficiency, and keep businesses competitive.

In this blog post, we address the top 10 call center solutions that can help small businesses streamline communication and deliver exceptional customer service!

What Exactly Is A Call Center Solution For Small Business?

A call center solution for small businesses is a comprehensive system designed to streamline and manage all customer communication channels, from phone calls and emails to live chats and social media interactions, all in one unified platform. One key distinction in modern call center solutions for small businesses is the shift towards virtual call centers. Unlike traditional call centers that rely on physical locations and hardware, virtual call centers operate entirely online, enabling businesses to manage their customer interactions from anywhere. This mechanism allows businesses to reduce overhead costs and scale their operations more flexibly. Agents can work remotely yet still have access to all the tools and resources they need to serve customers effectively. Virtual call centers often leverage cloud-based technology to facilitate seamless communication, even if your team is spread across different locations. This system makes it easier for businesses to provide fast, efficient, and personalized service without the hassle of juggling multiple tools. For instance, call routing directs customers to the right department or agent based on their needs, reducing wait times and improving the overall experience.

The Interactive Voice Response (IVR) system adds another layer of convenience by automating the process, allowing customers to select options like “Press 1 for support” or “Press 2 for sales” so that they reach the appropriate team faster. This system is particularly beneficial for small businesses that need to maintain professionalism and responsiveness despite having limited resources. Additionally, outbound calls are handled efficiently through these solutions, this allows businesses to follow up on leads, check in with customers, or conduct surveys without missing a beat. 

Why Should a Small Business Invest in Call Center Solutions?

Investing in call center solutions for small businesses brings a range of benefits that enhance both customer experience and operational efficiency. By integrating advanced tools, small businesses can improve customer support, increase productivity, and provide cost-effective communication. These solutions also offer the flexibility to scale with business growth, support multiple channels of communication, and gather valuable data-driven insights. Let’s explore these benefits in more detail.

Enhanced Customer Support

Call center solutions for small businesses provide businesses with the tools to handle customer inquiries quickly and effectively, offering personalized and responsive service that builds trust and loyalty.

Increased Productivity

With features like automated call forwarding and CRM integration, agents can handle more calls and provide quicker responses, increasing overall productivity and freeing up time for other important tasks.

Cost-Effective Communication

VoIP telephony and cloud-based systems in call center solutions for small businesses reduce the need for expensive hardware, lowering communication costs while still maintaining high-quality service.

Scalability & Flexibility

As small businesses grow, call center solutions for small businesses can scale with them. Whether expanding the team or adding new channels, these solutions adapt to changing business needs without major disruption.

Multichannel Support

Call center solutions for small businesses integrate multiple communication channels such as phone, email, live chat, and social media, allowing businesses to engage customers on their preferred platforms and ensure seamless communication.

Data-Driven Insights

With real-time analytics and performance monitoring, businesses can gain valuable insights into customer behavior, call volumes, and agent performance, helping them optimize processes and improve customer service.

Improved Customer Retention

By offering faster response times, personalized service, and a smooth experience across multiple touchpoints, call center solutions for small businesses help retain customers and keep them coming back.

Remote Accessibility

With remote accessibility built into call center solutions for small businesses, agents can work from anywhere, providing flexibility and ensuring that businesses maintain high service levels even during unforeseen circumstances.

Key Features To Look For In A Call Center Solution For Small Business

When selecting a call center solution for a small business, VoIP (Voice over Internet Protocol) technology plays a pivotal role in making these systems more efficient and cost-effective. The integration of VoIP with other advanced features in a call center solution for small businesses enables seamless communication, reduces overheads, and enhances scalability. Let’s explore the key features to look for in a call center solution for small businesses:

Smart Call Transfer & IVR

This feature directs customers to the right department or agent based on their selection, minimizing wait times and enhancing the overall customer experience. By automating call transfer and utilizing IVR calling software, call center solutions for small businesses effectively manage high call volumes, creating a smoother, more efficient process for both customers and agents.

Cost-Effective VoIP Telephony

VoIP (Voice over Internet Protocol) telephony allows small businesses to make calls over the Internet, significantly reducing communication costs while maintaining high-quality service. Call center solutions for small businesses with VoIP capabilities enhance connectivity with clearer calls and more efficient communication without the expense of traditional phone lines.

AI-Powered Call Assistance & Automation

AI-driven features in call center solutions for small businesses help automate routine tasks such as answering frequently asked questions, processing orders, and managing tickets. With AI-powered call assistance, businesses can provide faster responses and enhance customer service by automating repetitive tasks, allowing agents to focus on more complex queries.

CRM Integration & Contact Management

CRM integration within call center solutions for small businesses allows agents to access customer profiles and histories in real-time, providing personalized service. By syncing contact management tools with your CRM system, businesses can improve service quality and maintain stronger customer relationships, making each interaction more efficient and relevant.

Real-Time Analytics & Performance Monitoring

Real-time call analytics provide immediate insights into metrics like call volume, wait times, and customer satisfaction. With performance monitoring built into call center solutions for small businesses, businesses can track agent efficiency, identify bottlenecks, and continuously optimize their operations for better performance.

Call Pop

Call pop is a feature that instantly displays customer information on the agent’s screen as soon as a call is answered. This allows agents to access crucial data like previous interactions and preferences, making conversations more personal and efficient within call center solutions for small businesses.

Appointment Scheduling

Appointment scheduling features in call center solutions for small businesses simplify the process of booking, rescheduling, and managing appointments. By integrating this tool into your system, businesses can streamline scheduling for customers, reducing wait times and creating a more organized approach to managing bookings.

Voicemail Transcription

Voicemail transcription converts voicemail messages into text, allowing agents to quickly read and respond to missed calls. By integrating voicemail transcription into call center solutions for small businesses, businesses save time and can stay responsive to customer needs without having to listen to lengthy voicemail messages.

Conversation Assignment

Conversation assignment automatically directs customer inquiries to the most appropriate agent based on their skills, availability, or past interactions. This feature within call center solutions for small businesses connects each customer with the right person for a quicker resolution and smoother service experience.

Top 10 Call Center Solutions For Small Business

1. Emitrr
2. Nextiva
3. RingCentral
4. JustCall 
5. Aircall
6. CloudTalk
7. Vonage
8. 8×8
9. Dialpad
10.  KrispCall

1. Emitrr

Emitrr is a cloud-based call center solution for small businesses that makes managing customer communication effortless. It is designed for teams that need a professional yet easy-to-use system to handle customer queries, sales calls, and support interactions without the hassle of complex setups. With VoIP technology, AI-driven automation, and real-time analytics, Emitrr helps businesses deliver quick, reliable, and personalized customer support. Calls are crisp, routing is smart, and managing multiple conversations at once feels seamless. There is no need for expensive infrastructure or complicated phone systems—just a simple, efficient, and budget-friendly way to stay connected with customers. Whether it is answering inquiries, following up with leads, or resolving issues, Emitrr keeps everything organized and running smoothly for you. It is built for businesses that want big call center capabilities without the big cost!

Key Features of Emitrr

• Call Routing – Automatically directs incoming calls to the most suitable agent or department based on pre-set criteria, reducing wait times and improving efficiency.
• Interactive Voice Response (IVR) – Callers can navigate menus using voice commands or keypad inputs, ensuring quicker resolutions and better self-service options.
• Call Monitoring – Enables supervisors to listen to live calls in real-time to maintain quality standards and assess agent performance.
• Live Call Coaching – Lets managers provide real-time guidance to agents during calls without the customer hearing, improving training and service quality.
• Call Recording – Securely captures and stores call recordings for quality assurance, training, and compliance purposes.
• Voicemail Transcription – Converts voice messages into text, making it easy for agents to review and respond without listening to lengthy recordings.
• Unified Communication – Unifies phone calls, SMS, WhatsApp, email, and live chat, allowing businesses to manage all customer interactions from one platform.
• Contact Management – Keeps customer details organized, providing agents with relevant information for more personalized and efficient support.
• Real-Time Analytics – Provides insights into call volume, response rates, agent performance, and customer interaction trends to optimize operations.
• Performance Tracking – Helps businesses monitor key call center metrics such as average handle time and missed calls to enhance service efficiency.
• HIPAA-Compliant Communication – Ensures secure data handling and privacy protection, making it ideal for businesses managing sensitive customer information.
• Auto Dialer – An auto dialer automates outbound calling so that agents connect with more customers without manually dialing numbers.
• Predictive Dialing – Predictive dialer optimizes call flow by connecting agents only when a live person answers, increasing productivity.
• Call Queuing – Organizes incoming calls into a queue with estimated wait times, reducing customer frustration.
• Hold Music Customization – Enhances the caller experience by allowing businesses to personalize hold music and messages.
• Advanced AI-Powered Automation – Upcoming AI-driven call assistance, smart call summarization, and intelligent response suggestions to enhance efficiency and service quality.

Emitrr Pros

• Reliable & Secure – 99.99% uptime with end-to-end encryption to keep business calls private and uninterrupted.
• Easy to Use – A simple, intuitive interface makes it easy for small teams to set up and manage call operations with minimal training.
• Affordable & Scalable – Flexible pricing ensures small businesses get the features they need without overpaying for extras.
• 24/7 Support – Round-the-clock assistance to help businesses resolve issues quickly and keep operations running smoothly.

Emitrr Cons

• More advanced automation and AI tools are on the way to make customer engagement even easier.

Emitrr Pricing Plans

Pricing starts at $30 per user per month.

Emitrr Ratings

• Capterra: 4.8/5
• G2: 4.7/5

Emitrr Customer Reviews

“They have built a powerful, easy to use web interface. The onboarding of our staff and contacts was excellent. Any issues we have had were addressed immediately and professionally by Emitrr staff.”

“AWESOME. I would recommend it to anyone looking for a messaging platform. Especially love having a text-friendly retail number that is the SAME as the number we’ve always had.”

Source: Capterra

Emitrr Support Channels

• Email: [email protected]
• Phone: +1 (210) 941-4696
• Live Chat
• FAQs/Forum
• SMS
• Knowledge Base

2. Nextiva

Nextiva is a feature-rich call center solution for small business, designed to simplify customer interactions and enhance team collaboration. With reliable VoIP technology and a suite of call management tools, it helps businesses handle inbound and outbound calls efficiently.

Key Features of Nextiva

• Call Routing – Automatically directs incoming calls to the right agent or department, reducing wait times and improving customer satisfaction.
• Voicemail Transcription – Converts voicemail messages into text, making it easier for agents to review and respond quickly.
• Call Monitoring & Coaching – Allows supervisors to listen in on live calls and provide real-time feedback to agents for better service quality.
• Auto Attendant – Helps businesses manage high call volumes by greeting and directing callers without needing a live receptionist.
• Omnichannel Support – Integrates phone, email, chat, and SMS, enabling businesses to manage all customer interactions from one platform.

Nextiva Pros

• High-Quality Calls – Delivers clear voice communication with excellent uptime, ensuring uninterrupted customer service.
• Scalable – Offers advanced call center features that grow with your business needs.
• All-in-One Communication – Combines calling, messaging, and CRM integration for seamless customer management.

Nextiva Cons

• Premium Pricing – May not be the most budget-friendly option for very small businesses.
• Setup Takes Time – Initial configuration and onboarding require some effort to get fully optimized.

Nextiva Pricing Plans

Starts at $25.95 per user/month.

Nextiva Ratings

• Capterra: 4.4/ 5
• G2: 4.3/ 5

Nextiva Customer Reviews

“The desktop application was replaced soon after we converted, and it is not very good or well thought out. I don’t understand why a desktop application will make my computer ring.”

“The administrative management of the account could use some uplift in UI/UX. It’s difficult to find more niche things, such as a specific type of call log, because it’s buried under another tab that doesn’t really make sense.”

Source: Capterra

Nextiva Support Channels

• Email support
• Phone and live chat
• Comprehensive guides and blogs

3. RingCentral 

RingCentral is a cloud-based call center solution for small business, designed to simplify communication, enhance customer interactions, and streamline operations. With advanced VoIP technology and AI-driven features, it helps businesses manage inbound and outbound calls efficiently while keeping teams connected across multiple locations. 

Key Features of RingCentral

• Interactive Voice Response (IVR) – Automates call handling by guiding callers through self-service options or directing them to the right department, reducing wait times.
• Call Routing – Ensures every customer reaches the right agent quickly, improving response times and overall service efficiency.
• CRM Integration – Seamlessly connects with CRM platforms like Salesforce and HubSpot, helping agents access customer data instantly for personalized interactions.
• Advanced Call Analytics – Tracks call performance, agent productivity, and customer interactions with real-time data to optimize call center efficiency.
• AI-Powered Call Management – Enhances call quality with noise cancellation, real-time transcription, and intelligent call routing to boost agent performance.

RingCentral Pros

• User-Friendly Interface – Simple and intuitive platform that makes it easy for small businesses to manage call operations.
• Scalable for Growth – Adapts to business needs, allowing small teams to scale their call center operations without complexity.
• Reliable Mobile & Desktop Apps – Enables agents to handle customer calls from anywhere, ensuring seamless remote communication.

RingCentral Cons

• Occasional Call Quality Issues – Some users experience dropped calls or minor connectivity issues.
• Pricing Can Add Up – Costs increase as businesses add more advanced features and users.
• Rare Service Interruptions – Though uncommon, downtime can affect call center operations.

RingCentral Pricing Plans

RingCentral offers three pricing plans to suit different business needs: 

• Core: $30 per user/month 
• Advanced: $35 per user/month
• Ultra: $45 per user/month

RingCentral Ratings

• Capterra: 4.3/ 5 
• G2: 4.5/ 5

RingCentral Customer Reviews

“The lack of knowledge they often did not have the answers to help when system was down”

“A dashboard for monitoring and follow-up agents could be better.” 

Source: Capterra 

RingCentral Support Channels

• Chat
• FAQs
• Phone
• Email

4. JustCall

JustCall is a cloud-based call center solution for small business, designed to simplify customer communication and boost team productivity. Its user-friendly interface, seamless CRM integrations, and automation features make it ideal for sales and support teams looking to enhance customer interactions and improve workflow efficiency.

Key Features of JustCall

• Cloud Phone System – Provides a reliable VoIP platform for making and receiving calls from anywhere, with features like call routing, voicemail, and call transfers to enhance communication flow.
• Call Recording & Analytics – Automatically records calls and offers valuable insights into call performance, helping teams improve efficiency and deliver better customer experiences.
• International Calling – Offers competitive international calling rates, making it a cost-effective option for businesses with global customer bases.
• Auto Dialer & Predictive Dialer – Automates outbound calling, saving time and increasing connection rates, improving overall productivity.
• Multi-Device Access – Ensures teams stay connected across all devices, with apps for desktop, mobile, and tablet.

JustCall Pros

• Ease of Use – Simple setup and intuitive interface, making it easy for small businesses to get started quickly and efficiently.
• Wide Integration Options – Integrates seamlessly with popular CRMs and help desk tools, streamlining workflows and enhancing team collaboration.
• Scalability – Offers customizable features and flexible pricing plans, making it suitable for startups, SMEs, and growing enterprises.
• Affordable Pricing – Competitive pricing with value-added features, making it an excellent choice for small businesses on a budget.

JustCall Cons

• Limited Advanced Features – Lacks some advanced analytics and AI-powered tools available in other platforms.
• Occasional Downtime – Some users report call quality issues or system freezing during peak hours.
• Learning Curve for Customization – Advanced workflows and integrations may require additional support or training for customization.

JustCall Pricing Plans

The basic plan starts at 19$ per month. 

JustCall Ratings

• Capterra: 4.2/ 5 
• G2: 4.3/ 5

JustCall Customer Reviews

“The ability to call and text my students directly from a JustCall number means I am not using my personal phone number. Calls and texts usually go through fine and the call quality is fine.”

“Customer support is not always helpful and not always around.”

Source: Capterra 

JustCall Support Channels

• Live Chat
• Email Support

5. Aircall

Aircall is a modern call center solution for small business that offers a seamless, cloud-based phone system to enhance customer communication. With features such as call routing, recording, call tracking, and advanced call analysis, Aircall helps small businesses optimize customer support and sales efforts, providing a unified communication platform that integrates voice, SMS, and MMS messaging for an all-in-one customer engagement solution.

Key Features of Aircall

• Call Logging – Automatically records call details, helping small businesses track important information for future reference and analysis.
• Call Monitoring – Allows supervisors to listen in on live calls for quality assurance and provide coaching to agents in real-time.
• Call Recording – Captures call audio for training, compliance, and performance assessment purposes, ensuring high-quality customer interactions.
• Call Routing – Directs calls to the appropriate agents or departments based on predefined rules, such as skills-based routing or agent availability, improving customer service efficiency.
• Call Tracking System & Analysis – Tracks and analyzes call data to identify patterns, assess sources of calls, and optimize communication strategies.
• Call Tracking Metrics – Tracks essential KPIs such as average call duration, wait times, and resolution rates to measure team performance and improve efficiency.
• Interaction Tracking – Provides a comprehensive view of customer interactions across multiple communication channels, helping small businesses understand the complete customer journey.
• Mobile App Functionality – Agents can manage calls, access logs, and complete tasks on the go with Aircall’s mobile app, ensuring connectivity no matter where the team is located.

Aircall Pros

• User-Friendly Interface – Aircall is designed with simplicity in mind, offering an intuitive interface that’s easy to navigate, even for teams with varying technical expertise.
• Flexible, High-Quality Calls – Delivers reliable, high-quality voice calls, supporting mobile communication for small businesses that require flexibility in their operations.
• Simple Onboarding – Setting up Aircall is quick and hassle-free, with proactive customer support available to guide teams through the process.

Aircall Cons

• Occasional Connectivity Issues – While Aircall is working on improving network reliability, some users report occasional connectivity issues and dropped calls.
• Limited Advanced AI Features – Though Aircall offers some AI-powered tools, it doesn’t have advanced AI capabilities like sentiment analysis or predictive analytics found in other solutions.

Aircall Pricing Plans

The essential pack starts at $30 per/ license

Aircall Ratings

• Capterra: 4.3/ 5 
• G2: 4.3/ 5

Aircall Customer Reviews

“Some sync failures with Hubspot – Low support – Some software bugs”

“It was quite glitchy, and there were a number of times when I’d have to reload the programme while trying to dial. But no major issues, and would use again.”

Source: Capterra 

Aircall Support Channels

• Live Chat
• Email Support
• Phone Support

6. CloudTalk

CloudTalk is an innovative call center solution for small businesses that helps elevate customer support and sales performance. With advanced features like automated call handling, real-time analytics, and seamless CRM integrations, this call center solution for small businesses is perfect for improving communication and streamlining customer interactions, no matter where your team is located.

Key Features of CloudTalk

• Cloud-Based VoIP System – This flexible and scalable internet-based phone system allows small businesses to manage calls from anywhere, offering seamless communication without the need for traditional phone lines.
• Advanced Call Routing – Directs incoming calls to the right agents based on factors like location, expertise, and availability, ensuring customers are always connected to the best person for the job.
• Call Recording and Monitoring – Records calls for compliance, training, and quality assurance purposes, while supervisors can listen in on live calls to offer immediate feedback to agents.
• Interactive Voice Response (IVR) – Customize call menus to guide customers quickly and effectively to the right department or support team, making the experience smoother for both agents and customers.
• Real-Time Analytics and Reporting – Gain valuable insights into call volume, agent performance, and customer engagement, helping you make data-driven decisions to improve service quality and optimize team performance.

CloudTalk Pros

• User-Friendly Interface – CloudTalk’s intuitive design and simple deployment process make it easy for businesses to set up and use, even if you’re not tech-savvy.
• Scalable and Flexible – Whether you’re a startup or a growing small business, CloudTalk’s features easily scale with your needs, offering room for growth as your business expands.
• Robust Analytics – Get in-depth insights and reporting that allow you to monitor your team’s performance and customer interactions to identify opportunities for improvement.
• Remote Work Friendly – As a cloud-based system, CloudTalk works across multiple devices and is perfect for businesses with remote or hybrid teams.
• Wide Range of Integrations – Easily integrates with popular CRM and help desk tools, boosting productivity and enhancing your team’s ability to manage customer relationships seamlessly.

CloudTalk Cons

• Occasional Call Quality Issues – Some users report call drops or delays, especially in areas with poor internet connectivity, which can impact the overall customer experience.
• Fewer Customization Options for Small Plans – While CloudTalk offers robust features, advanced customization options are limited to higher-tier pricing plans, which might be restrictive for smaller businesses on a budget.

CloudTalk Pricing Plans

The most basic VoIP and analytics features plan costs about $25 per user/month.

CloudTalk Ratings

• Capterra: 4.4/ 5 
• G2: 4.3/ 5

CloudTalk Customer Reviews

“The phone application needs more work. Doesn’t seem to “ring” unless the app is open. Would love to have more mobility since working remote.”

“The customer service was sometimes slow to respond or did not have answers for my questions. We have encountered some bugs with the service but they have not been critical and were fixed very quickly after giving information.”

Source: Capterra 

CloudTalk Support Channels

• Live Chat 
• Email Support
• Dedicated account manager

7. Vonage

Vonage offers flexible call center solutions for small businesses, providing VoIP phone systems, messaging, and video conferencing designed to streamline communication. Ideal for businesses of all sizes, Vonage ensures seamless, efficient communication that is perfect for remote or hybrid teams, helping to maintain connectivity across the board.

Key Features of Vonage

• Call Conferencing -Effortlessly collaborate with multiple participants on a single call, making virtual meetings and team discussions smoother.
• Automatic Call Distribution (ACD) -Efficiently route incoming calls to the right agents or departments, improving customer satisfaction and overall operations.
• Call Recording -Record calls for training, quality control, and compliance, offering a reliable resource to analyze customer interactions and improve service.
• Call Center Management  -Track agent performance, manage queues, and generate reports to optimize your call center solution for small businesses, ensuring smooth operations.

Vonage Pros

• Easy-to-Use Interface -A user-friendly design that ensures easy navigation, making it ideal for small businesses that need quick setup without extensive training.
• Responsive Customer Support -Vonage offers great customer support, addressing issues quickly to maintain a seamless user experience.
• Customizable Dashboard -With API integration, Vonage allows businesses to personalize their features, though it may require a bit of technical know-how for small businesses.

Vonage Cons

• App Freezes -The app sometimes freezes, which can disrupt communication and impact workflow.
• Frequent Crashes -Occasional crashes in the desktop app may interrupt business operations.
• Call Forwarding Issues -Inconsistent call forwarding can result in missed calls and delays in communication.
• Limited Software Integrations -Vonage offers fewer third-party tool integrations, which might restrict compatibility with certain business setups.

Vonage Pricing Plans

• Mobile Plan: Starting at $19.99 per user/month
• Premium Plan: Starting at $29.99 per user/month
• Advanced Plan: Starting at $39.99 per user/month

Vonage Ratings

• Capterra: 4.1/ 5
• G2: 4.3/ 5

Vonage Customer Reviews

“Regular outages and glitches, tech support (even the escalation teams) totally apathetic, unresponsive and unsympathetic.”

“Customer service is a joke. They kept my money and didn’t deliver the service on a technicality.”

Source: Capterra

Vonage Support Channels

• Phone support
• Email/help desk
• FAQs/forum
• 24/7 live representative

8. 8×8

8×8 is a comprehensive call center solution for small business that offers a unified communication platform with advanced features like HD video conferencing, call recording, and powerful customer service tools. Ideal for businesses of all sizes, it enhances team collaboration and streamlines customer support.

Key Features of 8×8

• HD Voice and Video Calls: Provides clear, high-quality communication for virtual meetings, ensuring smooth collaboration between agents and customers.
• Automated Attendant: Improves call handling with customizable greetings and routing, directing customers to the right department or agent without delay.
• Call Analytics: Offers valuable insights into call performance and communication trends, helping small businesses optimize their call center operations and boost customer satisfaction.

8×8 Pros

• Integrated Platform: Combines voice, video, and messaging tools into a single platform, simplifying management and improving overall communication for call center solutions for small business.
• Global Call Support: Supports international calls, making it easier for small businesses to collaborate across borders and serve global customers effectively.

8×8 Cons

• Customer Support Delays: Support may take longer than expected, which can be frustrating for businesses needing timely assistance.
• Complexity for Beginners: While 8×8 offers advanced features, new users may find the platform overwhelming initially, requiring a bit of time to learn and set up effectively.

8×8 Pricing Plans

Starts at $24 per user/month.

8×8 Ratings

• Capterra: 4.1/ 5
• G2: 4.2/ 5

8×8 Customer Reviews

“The sound quality is horrible. I constantly get complaints that there is tons of background noise (while I am in a soundproof booth alone) or that I sound like I am under water/in a tunnel/have a mouth full of marbles which is hardly acceptable in general, never mind in a business setting. the constant crashing and necessary reboots I could look past and chalk it up to my computer, but the sound quality is a company wide issue.”

“It’s not as intuitive to copy/paste out of the chat sessions and I find it difficult to archive a chat, though I may just not know how to do it as it’s not something I do regularly.”

Source: Capterra

8×8 Support Channels

• Email and phone
• Knowledge base

9. Dialpad

Dialpad is a cloud-based call center solution for small business that combines AI-driven insights, seamless integrations, and advanced call management tools to enhance productivity and customer service. Perfect for remote teams, Dialpad streamlines communication and operational efficiency, no matter where your team is located.

Key Features of Dialpad

• Intelligent Call Routing: Directs incoming calls to the right team or individual based on predefined rules, improving response times and customer satisfaction.
• Call Center Management: Simplifies the management of call center operations by offering easy-to-use tools for monitoring team performance, managing queues, and optimizing workflows.
• Real-Time Alerts: Keeps your team updated on important activities, ensuring they stay on top of critical calls, customer requests, and performance metrics.
• Mobile Access: Offers full mobile functionality, allowing your remote team to stay connected and manage calls from anywhere, ensuring flexibility and continuity.

Dialpad Pros

• Crystal-Clear Audio Quality: Provides high-definition audio for clear and professional communication, essential for effective customer support.
• User-Friendly Interface: The intuitive design makes it easy for teams to adopt and use, even for those with limited technical experience, perfect for small businesses.

Dialpad Cons

• Steep Learning Curve: While Dialpad offers powerful features, mastering some of the more advanced functionalities may take time, requiring additional training for your team.
• Region-Specific Issues: Call quality and international call reliability may vary depending on your location, which can impact communication for globally distributed teams.

Dialpad Pricing Plans

Starts at $20 per user/month.

Dialpad Ratings

• Capterra: 4.4/ 5
• G2: 4.3/ 5

Dialpad Customer Reviews

“Reliability of the “mute” function and call quality. There have been times I haven’t been able to unmute myself through the app, causing a long delay in jumping back in the conversation. I’ve also had to remove myself from a call completely via the app, then dialing back in using a phone to correct the “mute/unmute” issue and low quality call.”

“Calls constantly drop. I’m not even able to use the service that I pay for because the web app continues to crash. Every time I enter a room with an international caller we drop off in 30 seconds. Rinse, wash, repeat.”

Source: Capterra

Dialpad Support Channels

• Email and live chat
• Phone support
• Knowledge base

10. KrispCall

KrispCall is a cloud-based call center solution for small business that simplifies customer communication with advanced features tailored for startups and growing companies. Combining traditional phone capabilities with modern virtual numbers, call analytics, and seamless integrations, KrispCall helps small businesses manage inbound and outbound calls efficiently while keeping customer interactions organized in one place.

Key Features of KrispCall

• Unified Callbox – Centralizes all customer interactions, including calls, voicemails, and texts, into a single dashboard, making it easy for teams to manage communication.
• Call Recording & Transcription – Automatically records and transcribes calls for quality assurance, compliance, and agent training, ensuring improved service delivery.
• Interactive Voice Response (IVR) – Automates call handling with customized IVR menus, guiding callers to the right department and reducing response times.
• Call Monitoring & Analytics – Tracks key call center metrics, agent performance, and customer behavior in real-time, helping businesses make data-driven decisions.
• CRM & Workflow Integrations – Seamlessly integrates with popular CRM systems and help desk tools, streamlining workflows and improving customer management.
• Click-to-Call – Allows agents to initiate calls directly from CRM systems or web pages with a single click, boosting efficiency and response times.
• Global Virtual Numbers – Provides local and toll-free numbers in over 100 countries, helping small businesses expand their reach and enhance customer accessibility.
• Mobile & Desktop Apps – Ensures smooth communication by allowing teams to handle calls and messages from any device, whether in the office or working remotely.

KrispCall Pros

• User-Friendly Interface – Simple, intuitive design makes it easy for teams to navigate and use without extensive technical knowledge.
• Enhanced Customer Experience – Custom greetings, call queuing, and hold music create a professional and engaging experience for callers.
• Reliable Customer Support – Responsive and friendly support ensures a smooth experience, helping businesses resolve issues quickly.

KrispCall Cons

• Limited Advanced Features – While KrispCall offers essential call center tools, it may lack some advanced AI-driven or enterprise-level capabilities.
• Scalability Limitations – While suitable for small businesses, it may not be the best option for large enterprises with highly complex call center needs.

KrispCall Pricing Plans

The basic plan starts at $15 per/month and can go up to $40 per/month.

KrispCall Ratings

• Capterra: 4.1/ 5
• G2: 4.6/ 5

KrispCall Customer Reviews

“They really need to upgrade detailed call analytics directly into the system. This would save us from reaching out to support every time we require reports or need to evaluate performance of agents.”

“Occasionally, there are minor problems with calls not getting logged. However, this hasn’t posed any significant issues for us.”

Source: Capterra

KrispCall Support Channels

• Live Chat
• Email Support
• Community Forum
• Dedicated Support for Enterprise Plans

Why Emitrr Is The Best Call Center Solution For Small Business

Small businesses can’t afford dropped calls, slow responses, or clunky communication systems. That’s why a call center solution for small businesses needs to be fast, reliable, and packed with smart features. Emitrr delivers exactly that, offering 99.99% uptime, cost-effective VoIP telephony, and a powerhouse of tools to keep businesses running smoothly. With upcoming AI-powered automation, smart call routing, and CRM integration, it brings everything you need into one seamless system—no tech headaches, no unnecessary expenses. With Emitrr’s call center solutions for small businesses, you can handle inbound and outbound calls, manage conversations across multiple channels, and provide a frictionless support experience—all without breaking a sweat. Need your team to stay connected from anywhere? Remote accessibility makes that effortless, ensuring customer service never skips a beat. Plus, VoIP phone costs stay low by eliminating the need for expensive hardware while still providing crystal-clear communication.

Whether you’re a startup hustling for growth or an expanding business leveling up operations, Emitrr’s scalability and flexibility adapt to your needs. It is more than just picking up calls—it’s about building connections, working smarter, and making every conversation count.

FAQs

Conclusion

Still juggling missed calls, long wait times, and scattered conversations? That’s no way to run a growing business! With the right call center solution for small businesses, you can turn every customer interaction into a seamless experience. Why wait? Book a free demo, and our support team will walk you through everything—no confusing tech talk, just simple, powerful solutions that work. Let’s make communication effortless, efficient, and actually enjoyable. Get started with Emitrr today!