Top 10 Intercom Alternatives

Introduction

Intercom is a well-known platform for customer messaging, but it may not be the perfect fit for everyone. Its pricing structure, feature limitations, and the complexity of its setup can make it difficult for smaller businesses or those with specific needs. If you’re searching for a simpler, more cost-effective, or customizable solution, you’re in the right place. 

In this guide, we’ll dive into 10 of the best Intercom alternatives, each offering unique features, pricing models, and user-friendly interfaces to help you communicate more effectively with your customers. Whether you’re a startup or a large enterprise, there’s an alternative out there that suits your business. Let’s explore the options!

What is Intercom?

Intercom is a customer communication platform that combines messaging, live chat, and automation tools to help businesses engage with their customers. It’s designed for customer support, sales, and marketing, providing businesses with a way to communicate with customers via live chat, email, and even in-app messaging, all within one platform.

Intercom Features

• Live Chat – Chat with website visitors in real time to offer instant support.
• Custom Bots – Use bots to answer common questions and route conversations automatically.
• Automated Workflows – Set up flows to handle repetitive tasks and speed up responses.
• Team Inbox – Manage all customer conversations from one shared inbox.
• Help Center – Create a self-serve knowledge base for customers to find quick answers.
• Product Tours – Guide users through your product with step-by-step in-app walkthroughs.
• Email Campaigns – Send targeted emails to engage users and drive action.
• In-App Messaging – Communicate with users directly within your app or website.
• Customer Data Platform – Store and use customer data to personalize every interaction.
• Outbound Messaging – Proactively reach out to users via chat, email, or push notifications.
• Conversational Support – Combine bots, chat, and human agents to deliver fast, helpful support.
• Conversation Routing – Automatically assign chats to the right team or agent.
• Integration with CRM & Tools – Connect Intercom with tools like Salesforce and Slack.
• AI-Powered Replies – Use AI to draft responses and speed up agent replies.
• Reporting & Analytics – Track performance and customer eng

Intercom pros

• User-Friendly Interface: Easy to navigate and set up.
• Personalized Communication: Allows businesses to send tailored messages based on customer data.
• Great for Growing Teams: Offers scalable solutions for businesses of various sizes.
• Multi-Channel Support: Engage with customers through live chat, email, and even in-app messages.

Intercom cons

• Pricey: Intercom can be expensive for small businesses, especially when adding extra features.
• Complex Setup for Some Features: While easy to use, some advanced tools and integrations can be tricky to set up.
• Not Always Ideal for Small Teams: The extensive features may be more than smaller businesses need, making more affordable alternatives a better fit.
• Limited Customization on Lower Plans: Some customization options are only available on higher-tier plans.
• Occasional Integration Issues: Users sometimes experience difficulties syncing with non-standard third-party tools.

Intercom Pricing

Here’s the Intercom Pricing Plans: 

Essential Plan

• Price: $39 per seat/month (billed annually)

Advanced Plan

• Price: $99 per seat/month (billed annually)

Expert Plan

• Price: $139 per seat/month (billed annually).

Additional Costs

• Fin AI Agent: $0.99 per resolved conversation (optional)
• Proactive Support Plus Add-on: $99/month for 500 messages; additional charges apply beyond that
• Copilot Add-on: $35 per seat/month for unlimited usage 

Intercom Integrations

• Salesforce
• HubSpot
• Pipedrive
• Zoho CRM
• Mailchimp
• Marketo
• SendGrid
• ActiveCampaign
• Shopify
• WooCommerce
• BigCommerce and More!

Intercom Reviews

“Great software to use in the customer service section of businesses. It reduces time en resources spent. Easy to use and the options available makes sure you can cover everything.”

“Great product if you don’t mind the pay-per-hit pricing structure.”

Intercom Customer Support

• Phone Support
• Email Support
• Live Chat (In-App Support)
• Help Center

Reasons to look for Intercom alternatives

If you’re considering Intercom alternatives, you’re not alone. While Intercom is a well-known tool, it’s not the perfect fit for everyone. Here’s why many businesses start exploring alternatives to Intercom or a complete replacement for Intercom:

Not Ideal for Feature-Heavy Needs

If your business needs a lot of advanced features, Intercom might feel a bit limited. It’s good for basic use, but not when you want deep workflows or heavy automation. That’s why many teams look for a better Replacement for Intercom that can handle more complex needs easily.

Lacks Flexibility in Plan Customization

Intercom’s pricing plans are pretty rigid, you often end up paying for tools you don’t even use. Businesses looking to save money and only pay for what they need usually turn to alternatives to Intercom. Many Intercom competitors offer flexible plans, so a good Replacement for Intercom can make more financial sense.

Takes Time to Set Up and use

Setting up Intercom isn’t quick, it takes time and can be tricky without tech help. If you want something easy and fast, there are Intercom alternatives that are quicker to set up and easier to learn. Many companies prefer a Replacement for Intercom that lets them get started with less hassle.

Too Complex for Basic Needs

If all you need is simple messaging or basic customer support, Intercom might feel a bit too complex or overwhelming. It’s packed with features you may never use. That’s why businesses often explore alternatives to Intercom that focus on just what they need. These Intercom competitors are often simpler and more focused.

Might Be Too Expensive for Small Teams

Intercom’s pricing can get expensive, especially if you’re a small business or just starting out. A lot of teams start looking into Intercom alternatives that give the same value for a lower price. Many competitors of Intercom are budget-friendly, so switching to a Replacement for Intercom helps save money.

Personalization Options Are Limited

Intercom has some personalization, but it’s not very advanced. If you want to send highly tailored messages or automate smart follow-ups, you might hit a wall. That’s when businesses look into better alternatives to Intercom. A more flexible Replacement for Intercom usually has stronger personalization tools that actually work for you.

Lacks Flexibility for Rapid Business Growth

As your team or customer base grows, Intercom might not keep up smoothly. Some users face issues with performance or rising costs. Businesses that are scaling fast often switch to Intercom alternatives that can grow with them. A more scalable Replacement for Intercom helps support long-term business expansion.

Some Key Features Are Missing

Intercom looks full of features, but many people notice missing things, like strong reporting or deeper automations. These gaps can slow you down. That’s why teams often choose Intercom competitors that include everything they need. A more complete replacement of the Intercom can help you do more in one place.

The Interface Could Be More User-Friendly

Intercom’s dashboard can be a bit confusing, especially for new users. If your team wants something clean and easy to use, it’s worth looking at alternatives to Intercom. A simpler interface is one reason why many choose Intercom competitors. A more user-friendly Replacement for Intercom helps teams work faster.

Integration With Other Tools Isn’t Always Easy

Connecting Intercom to other apps like CRMs or helpdesks can be tricky and time-consuming. If smooth integrations matter to you, there are Intercom alternatives that make it easier. Many competitors of Intercom offer better connections that are out of the box. A good replacement for Intercom should fit right into your workflow.

Features to look for in an Intercom alternative

Here are the majority of features one should consider while looking for Intercom Alternatives: 

Use on any device

A good Intercom alternative should work smoothly on phones, tablets, or computers. Whether your team is in-office or remote, being able to use the tool on any device makes work faster and easier, no limitations, no switching screens.

Send texts & alerts fast

The best alternatives to Intercom let you send real-time texts and alerts without delay. Fast messaging means your customers never feel ignored. Look for tools that handle text, call, and chat all in one place so your team stays quick and responsive.

No setup needed

Choose an Intercom replacement that works right out of the box. You shouldn’t need a tech expert just to get started. Many Intercom competitors now offer plug-and-play setups, just sign in and start talking.

Safe & compliant

Security matters. A reliable Intercom alternative will be fully compliant with data laws and offer built-in safety features. Whether you’re messaging or calling, your business and your customers should feel secure.

Access controls

Look for Intercom competitors that let you manage who sees what. With user roles and permission settings, you can control team access and make sure sensitive data stays protected while still enabling collaboration.

Smart call handling

An ideal Replacement for Intercom should have smart call-handling features, like call routing, voicemail drops, and auto-replies. This helps teams work efficiently, even during peak hours.

Easy video meetings

Need to jump on a call? Look for Intercom alternatives that support easy video meetings without extra software. One click, no downloads, and you’re talking face-to-face with clients or teammates.

Always up-to-date

The best tools keep improving without you lifting a finger. A great Intercom competitor will be cloud-based and always up-to-date, so you never deal with bugs or outdated features.

Custom phone numbers

Want to set up branded or local numbers? Top alternatives to Intercom let you choose custom phone numbers, giving your business a professional presence in any region.

No hidden fees

A transparent pricing model is a must. Intercom competitors that advertise clear plans, with no hidden fees, save you from billing surprises. What you see is what you pay.

Talk via text, call, or chat

Customers like choices. Intercom alternatives should offer seamless communication, whether it’s via text, phone calls, or live chat. Your team can switch channels without missing a beat.

Flexible contracts

Don’t get locked in. The best Replacement for Intercom will offer flexible contracts—monthly, yearly, or pay-as-you-go. You get full control without commitment stress.

24/7 support

When things go wrong, you need quick help. Choose Intercom alternatives that offer 24/7 support. Whether you’re working late or in a different time zone, help is just a chat away.

Live call tracking

Want to see how your team’s performing? Look for Intercom competitors that let you track calls live. Real-time dashboards help managers coach and improve team performance on the spot.

AI-powered replies

Speed up replies with AI. Many Intercom alternatives now offer AI-powered replies that suggest or auto-send responses. It’s perfect for busy teams juggling multiple chats at once.

Fully cloud-based

You don’t want to worry about storage or updates. A fully cloud-based Intercom replacement means everything lives online, so your team can access it anytime, anywhere.

CRM-friendly

The best alternatives to Intercom work hand-in-hand with your CRM. Customer info syncs automatically, so your team can pick up any conversation with full context.

Great for remote teams

Remote teams need tools that keep them connected. Intercom competitors built for remote work offer shared inboxes, call logs, and cloud-based features so no one feels out of the loop.

Custom caller ID

Make your number recognizable. With custom caller ID features, Intercom alternatives let you display your business name or number, even when calling from different devices or locations.

Global calling

If you serve customers around the world, pick an Intercom alternative that supports global calling. No extra tools or charges, just easy international communication built-in.

Scales with your team

As your team grows, so should your tools. Choose a Replacement for Intercom that scales with your business, add users, features, or numbers without having to switch platforms.

Top 10 Intercom Alternatives

1. Emitrr
2. Talkdesk
3. Vonage
4. RingCentral
5. 8×8
6. Dialpad
7. Zoom
8. JustCall
9. Grasshopper
10. Viber

1. Emitrr : Best Intercom Replacement

Emitrr is an all-in-one communication powerhouse that brings together texting, calling, and AI: all in one simple platform. If you’re searching for top Intercom alternatives, Emitrr is a strong contender with advanced VoIP capabilities and AI-powered features like smart replies, auto-responses, and intelligent routing. It ensures every customer interaction feels personal and effortless. Rated highly on Capterra, GetApp, Software Advice, and Tekpon, Emitrr is built for businesses that want to move fast, stay connected, and serve their customers every step of the way.

Key Features of Emitrr

IVR/Call Tree

• With Emitrr, you can set up 1 or multiple Call Trees.
• You can forward calls on key press to –
  • Phone number
  • Extension
  • Call Queue Groups
  • Ring Everyone
  • To another call tree 

Call queue groups

• You can setup call groups with multiple extensions/team members
• You can also define call routing rules for each call queue group
  • Call forwarding
    • Simultaneously
    • Sequentially
  • When call is missed
    • To another extension
    • To a number
    • To a voicemail

Extensions

• Emitrr allow you to setup multiple extensions – one for each individual user
  • Setup user hours
  • Setup user availability by day
  • Setup call forwarding rules for each user/extension 

General phone settings

• With Emitrr, define how your VOIP is setup during and after hours
  • Ring everyone
  • Ring an extension
  • Forward to a call tree/IVR etc
  • Call recording settings – Automatically record / not record all calls
  • Setup general business working hours

Bulk/Mass Text Messaging

• 2-Way Text Messaging: Engage customers with Two-way conversations by allowing replies to your messages.
• AI (Upcoming): Emitrr is adding AI features soon to make customer interactions even smarter.
• Mass/Bulk Texting: Helps in reaching large groups with a single click.
• Group Texting: Facilitate group conversations within the same thread.
• Recurring Texts: Schedule SMS for updates, promotions, or reminders.
• MMS Messaging: Send multimedia files like images and videos.
• Drip Campaigns: Automate personalized message series for your contacts.
• Third-Party Integrations: Seamlessly connect with third-party external tools to streamline workflows.
• Contact Management: Organize, tag, and categorize your contact list efficiently.
• Unified Inbox: Manage conversations from multiple platforms in one single conversation box.
• Personalized Messaging: Send tailored messages for better engagement.
• Automation: Automate replies and scheduled messages.
• Segmentation: Separate customer conversations based on tags or categories.
• Reports and Analytics: Track key metrics like response and resolution times.
• Chat-Based Surveys: Use SMS for customer feedback and reviews.
• Custom Fields and Templates: Create or modify templates to suit your needs.
• Auto-Replies: Respond to FAQs instantly.
• Landline Texting: Enable SMS on your landline number.
• Export Chats: Safely transfer data between platforms.
• Opt-Out Management: Allow customers to opt out of messages easily.
• Link Shorteners: Share links in a concise, professional format.
• Web Chat to SMS: Continue web-based conversations over text.
• Conversation Tagging: Organize threads with tags for quick identification.
• Bilingual Messaging: Communicate in multiple languages.

Automated Text Reminder

• Send automated reminders by text, email, and voice
• Use editable templates to personalize your reminders
• Define your reminder cadence and frequency – weekly, daily, hourly, or on the same day
• Automatically write back confirmation status 
• Allow customers to reschedule, cancel via text message conversations
• Schedule a campaign for unconfirmed appointments, no shows and last minute cancellations
• Pause automated campaigns and reminders at any point. Send personalized follow ups 

Standout Features of Emitrr

• Dynamic IVR & Call Tree Setup: Simplify call routing with an interactive voice response system that guides callers through customized branches based on their inputs.
• Specialized Call Queue Groups: Route calls to predefined groups or teams specializing in specific inquiries, ensuring swift and accurate support.
• Caller Insights in Real-Time: Access caller details and history during live calls to resolve issues promptly with the Call Pop feature.
• Simultaneous Call Ringing: Maximize response efficiency by ringing all available team members simultaneously, ensuring the quickest response.
• Automated Missed Call Follow-Ups: Instantly send SMS to callers whose calls went unanswered, maintaining seamless communication.
• Team-Based Call Routing: Distribute calls across multiple extensions or team members to handle high call volumes without disruptions.
• Intelligent Call Routing: Direct calls to the appropriate department or person automatically, reducing manual intervention.
• Custom Extensions with Flexible Preferences: Assign unique extensions like Chrome extensions for users, enabling tailored availability and forwarding settings.
• Day-by-Day User Availability Scheduling: Define daily availability for team members, accommodating varied shifts, vacations, or part-time schedules.
• Streamlined Call Forwarding Options: Set rules for call forwarding to other extensions, numbers, or voicemail, ensuring no call goes unanswered.
• Call Recording for Quality Assurance: Record calls automatically or selectively for training, compliance, or quality control.
• Business Hour Management: Define standard working hours to automate call routing based on your organization’s availability.
• Mass Messaging Made Easy: Send thousands of text messages at once, achieving a 98% open rate with Bulk/Mass Text Messaging.

Emitrr Pros

• Reliable Uptime: Rely on a 99.99% uptime guarantee to ensure uninterrupted communication.
• User-Friendly Interface: Navigate easily through a simple and intuitive dashboard.
• Clear Audio Quality: Enjoy HD voice calls for a professional and seamless communication experience.
• Quick Setup: Get started quickly with fast setup and training for a hassle-free onboarding.
• Effortless Integrations: Easily connect with CRM, EHR, or PMS systems to improve workflow.
• Affordable Pricing: Benefit from flexible pricing options that suit small businesses perfectly.
• Comprehensive Features: Access a full suite of tools for calls, messaging, and review management all in one place.

Emitrr Cons

• VoIP Features in Progress: Some advanced VoIP capabilities are still being enhanced, so they may not be fully refined yet.

Emitrr Pricing

Emitrr offers different pricing plans for different capabilities. For VoIP, there are 2 pricing plans – Standard and Professional. 

Name of the plan	Pricing if paid annually	Pricing if paid monthly
Standard	$20 per user per month	$25 per user per month
Professional	$25 per user per month	$30 per user per month

Key features of Standard Plan: 

• Calling (1000 mins/user)
• HD Voice
• Call Hold Music
• Call Recording (manual)
• Call Queue Groups
• Call Extensions
• Call Routing (During and After Hours)
• Call Transfer
• Call Forwarding
• Number Porting
• Contact Sync
• Set personal working hours
• Mobile App

Key features of Professional Plan: 

Everything in Standard plus

• Call Transcription
• IVR (Interactive Voice Response)  / Call Tree
• Call Recording (automated)
• Missed Call Auto Text
• Call Conference
• Voicemail Transcription
• HIPAA Compliance
• Access Management 

Emitrr Integrations

Emitrr offers 500+ integrations across different industries such as dental, recruiting, real estate, etc. with tools like:

• MailChimp
• Denticon
• AthenaHealth
• Zapier
• Salesforce
• HubSpot
• Facebook
• HouseCall Pro
• And more!

Emitrr Reviews & Ratings

Emitrr has a solid 5/5 star rating on Capterra and here’s what customers are saying about it: 

“You have it all integrated into one platform, the signatures, the amount of characters, you can attach files, send photos. You are able to create and send forms. Unlimited amount of things we can use and take advantage of.”

“I LOVE Emitrr. The support you get is wonderful, the app is easy to use and they have been incredibly responsive. As a small business, we needed a messaging platform that wouldn’t break the bank and this meets all our needs (and then some) without making us feel overwhelmed.”

Source: Capterra

Emitrr Support Channels

• Live chat: Chat with Emitrr’s live representatives
• Phone: Call Emitrr at +1 (210) 941-4696
• Email: Send email to Emitrr’s support team at support@emitrr.com
• Knowledge base
• FAQs/forum
• SMS 

2. Talkdesk

Talkdesk is a cloud-based customer service VoIP platform that helps businesses manage their customer support across different channels like phone calls, emails, chat, and social media. It’s like a one-stop shop for all your customer interactions. 

Key Features of Talkdesk

• Omnichannel Support: Manage voice, email, chat, and social media conversations from one platform.
• AI-Powered Automation: This alternative to Intercom can automate routine tasks and call routing to boost agent efficiency.
• Real-Time Analytics: Get instant insights into calls, agents, and customer satisfaction.
• Call Routing: Direct calls to the right agent based on skill, priority, or availability.
• Customizable Dashboards: Personalize dashboards to monitor performance and metrics easily.

Talkdesk Pros

• Grows with You: Suitable for small teams and large enterprises alike.
• Powerful Tools: Packed with AI features, omnichannel support, and real-time insights.
• Smart Integrations: Connects easily with tools like Salesforce, Zendesk, and Slack.
• Highly Customizable: Lets you tweak workflows and reports to fit your needs.
• Reliable Performance: Delivers consistent service with strong uptime.

Talkdesk Cons

• Pricey for Small Teams: Can be expensive if you’re just starting out.
• Takes Time to Learn: Some features might take a while to fully understand.
• Limited Flexibility: Customization isn’t as deep in some areas.
• Tech Help Needed: Certain integrations may need technical support to set up.

Talkdesk Pricing

Talkdesk offers 3 Pricing Plans: 

• CX Cloud Essentials: $75 per month per user
• CX Cloud Elevate: $95 per month per user
• CX Cloud Elite: $125 per month per user
• Experience Cloud: Pricing available upon request

Talkdesk Integrations

• Salesforce
• HubSpot
• Marketo
• Mailchimp
• Trello
• Asana
• Slack
• Microsoft Teams
• Zendesk
• Freshdesk
• Shopify
• Magento
• Facebook Messenger and more! 

Talkdesk Reviews

“TalkDesk has been reliable and above the rest. We started with ShoreTel and switched to TalkDesk and the improvements are not measurable.”

“I have reached out to support on several occasions. I tried to explain the problems I was having but they could not figure it out.”

Source: Capterra

Talkdesk Customer Support

• Phone Support
• Email Support
• Live Chat
• Help Center / Knowledge Base
• Community Forums
• Social Media (Twitter, Facebook)
• Customer Success Manager (for enterprise accounts)
• In-App Support

3. Vonage

Vonage is a cloud-based platform that offers VoIP calls, messaging, video chats, and business phone features. This alternative to Intercom includes handy tools like call forwarding, virtual numbers, AI automation, and CRM integration. Tis Intercom replacement is built to support both small businesses and large enterprises with flexible, scalable communication.

Key Features of Vonage

• Automatic Call Distribution (ACD): Smartly routes incoming calls to the right team or agent.
• Call Center Tools: Let’s you monitor agents, manage queues, and view reports with ease.
• Conference Calling: Brings multiple people into a single call for easy collaboration.
• Call Recording: Saves calls for future training, legal use, or quality checks.
• Smart Call Routing: Directs calls based on set rules for faster resolution.

Vonage Pros

• Custom Workflows: Offers API-based setup for building tailored call flows (though might be too advanced for some small teams).
• Easy to Use: Clean, intuitive interface that’s simple to get used to.
• Great Support: Known for responsive and helpful customer service.

Vonage Cons

• App Instability: The desktop app can occasionally crash or freeze.
• Limited Connections: Doesn’t support as many third-party integrations as some rivals.
• Missing Features: Some users feel it lacks a few key tools.
• Contract Commitments: Requires long-term contracts, which may not suit all businesses.

Vonage Pricing

Vonage offers a range of business communication plans, with pricing typically based on the number of users and specific features included.

• Mobile Plan – Starting at $19.99 per user/month
• Premium Plan – Starting at $29.99 per user/month
• Advanced Plan – Starting at $39.99 per user/month

Vonage Integrations

This alternative to Intercom offers an API using which you can build the features you need; however, this could be a complicated process.

Vonage Reviews

“Call lag is the main issue and can become quite frustrating for our team and our customers. Also the in ability to see on screen when a call is being transferred who is transferring it to you.”

“The fact that vonage is pretty easy to use , specially if you have a team of people and users within a number of 20-30 it can be an amazing.”

Source: Capterra

Vonage Support Channels

• Phone Support
• Email/Help Desk
• FAQs/Forum
• 24/7 (Live rep)

4. RingCentral

RingCentral is a unified communication solution that allows businesses to handle calls, texts, and video conferences from any location. With AI-driven insights, collaborative tools, and compatibility with major apps, this alternative to Intercom supports efficient communication for companies of all sizes.

Key features of RingCentral

• Cloud Phone System: Offers VoIP calling with features like call forwarding, smart routing, and voicemail-to-email.
• HD Video Meetings: Enables smooth video conferencing with screen share, breakout sessions, and webinar tools.
• Team Collaboration: Provides real-time messaging, file sharing, task tracking, and internal communication tools.
• Call Switching & Monitoring: Lets users transfer live calls across devices and monitor conversations for coaching.
• Business Texting: Supports SMS and MMS directly from the app for seamless customer engagement.

RingCentral Pros

• All-in-One Communication: This Intercom competitor combines phone, messaging, video, and contact center in a single platform.
• Scalable Plans: Flexible options designed to grow with businesses, from small teams to enterprises.
• Broad Integration Support: Connects with 200+ tools, including CRM and productivity software like Salesforce and Slack.

RingCentral Cons

• Setup Challenges: Initial installation can be complex without dedicated IT help.
• Limited App Compatibility: While it supports many top platforms, integration with niche tools is limited.
• Support Gaps: Users sometimes face long response times and unresolved issues despite 24/7 support.
• Audio Reliability Issues: Occasional call drops or sound problems may occur during busy periods.
• Basic Reporting Tools: Analytics features may not meet the needs of data-heavy organizations.
• Less Friendly Mobile UI: The mobile app offers strong features but can feel clunky or buggy at times.

RingCentral Pricing

This is better than Intercom and offers a range of business communication plans, with pricing based on features and the number of users. Here’s a breakdown of the primary plans for RingCentral MVP (Message, Video, Phone):

1. Essentials – Starting at $19.99 per user/month (limited to 20 users)
2. Standard – Starting at $27.99 per user/month
3. Premium – Starting at $34.99 per user/month
4. Ultimate – Starting at $49.99 per user/month

RingCentral Integrations

This alternative to Intercom offers API and also integrates with 300+ options, including:

• HubSpot
• Google
• Zendesk
• And others

RingCentral Reviews

“It could be operator error, but it sometimes does not alert me right away when I miss a call/receive a voicemail on my cell phone.”

“I love how you can forward your calls to another number within the app. I love how ring central has the ability to transcribe your voicemails into text emails.”

Source: Capterra

RingCentral Support Channels

• Knowledge Base
• Chat
• Email/Help Desk
• Phone Support
• 24/7 (Live rep)
• FAQs/Forum

5. 8×8

8×8 is a cloud-based communication solution offering VoIP calling, video conferencing, and contact center features. This is similar to Intercom and is recognized for its global reach, robust security, and scalability, making it suitable for businesses seeking unified communication.

Key Features of 8×8

• Virtual Receptionist: Automatically answers calls and directs them to the right person or team.
• Call Center Management: Tools to track and improve call center efficiency.
• Group Calling: Allows multiple users to join a call for collaborative discussions.
• Call Tracking: Records call details such as time, duration, and caller information.
• Call Recording: Enables call recording for training, compliance, and quality control purposes.

8×8 Pros

• User-Friendly & Flexible: Simple to set up and manage with strong performance and adaptability.
• Clear Audio Quality: Provides consistent and high-quality voice clarity.
• Comprehensive & Reliable: Packed with features and backed by stable connectivity.
• Seamless Mobile Integration: Works smoothly across VoIP phones and mobile apps.

8×8 Cons

• Billing Problems: Users have reported overbilling, even after the issue was raised.
• Unauthorized Charges: Some users experienced recurring charges despite previous attempts to resolve them.
• Ineffective Automated Emails: Automated responses were not helpful in solving issues.
• Poor Customer Support: Support was often unhelpful in resolving issues properly.
• Incorrect Problem Diagnosis: Support agents wrongly blamed outdated hardware instead of identifying the actual problem.
• Disappointing Helpdesk: Overall customer service experience was frustrating and unsatisfactory.

8X8 Pricing

• This phone cloud service offers different subscription packages. The basic 8×8 pricing starts at $24 per month for limited features. 

8X8 Integrations

This phone cloud system offers various integration options include: 

• Slack
• Microsoft Teams
• HubSpot CRM
• Freshdesk
• Zendesk Suite
• ServiceNow
• Microsoft Outlook
• Copper

8X8 Ratings

• Capterra:  4.0 / 5
• G2:  4.0 / 5

8X8 Reviews

“Horribly unreliable, inconsistent and no one is responding to our emails. The system its self worked okay without the integration but the inaccurate billing is wild to me.”

“Good VOIP phone service, but support has turned to garbage and apps are laggy”

Source: Capterra

8×8 Support Channels

• Support Portal
• Live Chat
• Phone Support
• Community Forum
• Email Support
• Knowledge Base
• Social Media Support

6. Dialpad

Dialpad is a cloud-based phone system that combines calling, messaging, and video conferencing into a single platform. This alternative to Intercom offers features like AI-powered call transcriptions, real-time analytics, and integrations with popular tools, making communication seamless for businesses of all sizes, whether in-office or remote.

Key features of Dialpad

• AI-Powered Voice Intelligence: Real-time transcription and insights, reducing the need for manual note-taking.
• All-in-One Communication: This alternative is better than Intercom and gets integrated with voice, messaging, and video conferencing for efficient collaboration.
• Voicemail Transcription: Converts voicemails into text for quick reading of missed messages.
• Call Routing & Queuing: Directs calls to the appropriate team member, reducing wait times and improving customer service.

Dialpad Pros

• User-Friendly Interface: A clean, modern dashboard for easy navigation.
• AI-Powered Transcription: Automates note-taking and enhances call evaluations.

Dialpad Cons

• Limited Call Center Tools: Lacks advanced features like custom agent dashboards and complex queue management.
• Setup Challenges for Large Teams: Requires customization, which may delay deployment.
• Potential Call Quality Issues: Call drops and audio problems may occur on weak internet connections.
• Limited International Calling: Global calling options are restricted, making it unsuitable for multinational companies.
• High Cost for Small Businesses: Advanced pricing plans may be expensive for startups with limited budgets.

Dialpad Pricing

Dialpad offers three pricing options:

• Standard: $15/user/month
• Pro: $25/user/month
• Enterprise: Custom

Dialpad Integrations

This Intercom competitor integrates with a bunch of CRM tools, including:

• Salesforce
• HubSpot
• Zendesk
• Pipedrive
• Zoho

Dialpad Customer Support Channels

• Livechat
• Help Center
• Call
• FAQs

Dialpad Reviews

“I do wish there were more permission settings to add a user (employee) in the field and only allow them to make outgoing or incoming phone calls. Also, I think pricing should be less for a user who is out in the field who only needs limited functions.”

“The Dialpad support team has always been very helpful and responsive. It is really nice to have a reasonably priced phone system that is very simple to use and robust.”

Source: Capterra 

7. Zoom

Zoom is a popular video conferencing platform that enables users to host virtual meetings, webinars, and events effortlessly. This alternative to Intercom provides high-definition video and audio, screen sharing, live chat, and recording options to ensure smooth remote communication. With additional features like breakout rooms, virtual backgrounds, AI-powered transcription, and robust security settings, this intercom competitor is ideal for businesses, educators, and individuals alike.

Key Features of Zoom

• Video Conferencing: Host HD video meetings with features like virtual backgrounds, gallery view, and breakout rooms to enhance collaboration.
• Webinars: Conduct webinars with up to 10,000 attendees, offering interactive features like Q&A, polls, and audience engagement tools.
• Screen Sharing: Easily share screens, documents, or applications to enhance discussions and presentations.
• Recording & Transcription: Record meetings and webinars with automatic transcription for easy reference and review.

Zoom Pros

• User-Friendly Interface: Simple to navigate, making it accessible for users of all experience levels.
• Highly Scalable: Supports both small meetings and large virtual events.
• Superior Audio & Video Quality: Ensures HD video and clear audio, even in large meetings.
• Robust Collaboration Tools: Includes screen sharing, breakout rooms, and whiteboarding to improve teamwork.
• Strong Security Features: This alternative is similar to Intercom and offers encryption, waiting rooms, and password protection to secure meetings.
• Cross-Platform Compatibility: Works seamlessly across devices including Windows, Mac, Android, and iOS.

Zoom Cons

• Security Vulnerabilities: Past issues like “Zoombombing” have raised concerns, though security features have improved.
• Free Plan Restrictions: The free plan limits meetings to 40 minutes, which may disrupt longer discussions.
• High System Resource Usage: Zoom requires significant bandwidth and processing power, which can affect performance on older devices.
• Complex Advanced Features: Some advanced features may require additional training to use effectively.
• Potential Lag & Delays: Performance may decrease during peak usage times or with weak internet connections.

Zoom Pricing

This platform is better than Intercom and offers several pricing plans to suit various needs

• Free Plan: $0/month
• Pro Plan: $14.99/month per host
• Business Plan: $19.99/month per host
• Enterprise Plan: $19.99/month per host
• Zoom Phone: Starting at $10/month

Zoom Integrations

This alternative to Intercom seamlessly integrates with a wide range of tools and platforms, including:

• Google Calendar & Microsoft Outlook
• Slack
• Salesforce
• Dropbox 
• Zapier
• Trello & Asana 
• HubSpot 

Zoom Reviews

“Satisfactory solution”

“Great communication tool”

Source: Capterra

Zoom Support Channel

• 24/7 Live Chat Support
• Phone Support
• Help Center 
• Community Forum 
• Zoom Video Tutorials 

8. JustCall

JustCall is a cloud-based phone system tailored for sales and support teams. It allows businesses to manage calls, send texts, and automate workflows all from a single platform. With CRM integrations, call recording, and analytics, JustCall helps enhance customer communication. It’s easy to use, scalable, and ideal for remote teams.

Key Features of JustCall

• Call Routing: Directs incoming calls to the right agent or department for faster service.
• Call Recording: Automatically records calls for training, compliance, and quality checks.
• IVR (Interactive Voice Response): Offers self-service options to efficiently guide callers.
• SMS Automation: Sends automated texts for follow-ups, reminders, and updates.
• Call Monitoring & Whispering: Lets supervisors listen in and offer real-time coaching.
• Predictive Dialer: Automates outbound calls, reducing idle time and improving efficiency.
• CRM Integrations: Easily connects with platforms like Salesforce, HubSpot, and Zoho.
• Voicemail Drop: Enables agents to leave pre-recorded messages for faster follow-ups.

JustCall Pros

• Easy Setup: Quick and easy onboarding with an intuitive dashboard.
• Seamless CRM Integration: Syncs effortlessly with popular CRM platforms.
• Budget-Friendly for Small Businesses: Offers competitive pricing for smaller companies.
• Global Calling & SMS: Supports international communication with numbers from multiple countries.
• Reliable Customer Support: Provides assistance through chat, email, and phone.

JustCall Cons

• Basic Analytics: Lacks advanced reporting features needed by larger enterprises.
• Inconsistent Call Quality: Some users experience occasional call delays or dropped connections.
• SMS Limitations: Certain automation features are limited in lower-tier plans.

JustCall Pricing Plans

Here are the JustCall Pricing plans:

• Essentials: $29/user/month
• Team: $39/user/month
• Pro: $69/user/month
• Business: Custom pricing

JustCall Integrations

• HubSpot
• Salesforce
• Zoho CRM
• Pipedrive
• Slack
• Zapier
• Freshdesk
• Intercom
• Zendesk

JustCall Reviews

“Amazing telephony solution for small businesses”

“Excellent solution and excellent customer support”

JustCall Support Channels

• Live Chat
• Email Support
• Phone Support
• Help Center & Documentation

9. Grasshopper

Grasshopper is a virtual phone system designed for small businesses and entrepreneurs, enabling efficient call management while keeping personal and business communications separate.

Key Features of Grasshopper

• Virtual Receptionist: Offers personalized greetings and routes callers to the appropriate contact or department.
• Call Routing: Automatically directs calls to the right team member for faster responses.
• Call Management Tools: Allows real-time call monitoring, agent tracking, and report generation to enhance efficiency.

Grasshopper Pros

• Affordable Pricing: Plans begin at just $14 per month.
• Reliable Call Quality: Provides clear, uninterrupted voice calls.

Grasshopper Cons

• Limited Support: Users often experience delays when seeking assistance.
• Unstable SMS Service: Text messaging frequently encounters delivery problems.
• Complex Interface: Difficult navigation may lead to missed calls.
• Basic Analytics: Lacks advanced tools for call tracking and performance analysis.
• Frequent Logouts: Users report unexpected logouts that disrupt their workflow.
• No Caller ID: Incoming calls often lack name identification.
• Porting Issues: Transferring numbers can result in the loss of voicemails, call logs, and texts.

Grasshopper Pricing

Grasshopper offers three pricing plans for its virtual phone system:

• Solo – $29 per month for one number and three extensions.
• Partner – $49 per month for three numbers and six extensions.
• Small Business – $89 per month for five numbers and unlimited extensions.

Grasshopper Integrations

Grasshopper integrates with a bunch of software, including:

• Skype
• Google Voice
• Zapier
• And more!

Grasshopper Reviews

“Beyond the calling, texting, and call log there are almost no features. No analytics, unique features, and overall a boring application.”

“Easy setup and most importantly the customer support is awesome. 7 help and always very helpful.”

Source: Capterra

Grasshopper Support Channels

• FAQs/Forum
• 24/7 (Live rep)
• Knowledge Base
• Email/Help Desk
• Phone Support
• Chat

10. Viber

Viber is a free messaging and calling app that lets you stay connected through text, voice, and video calls over the Internet. It offers end-to-end encryption for secure conversations and works seamlessly across mobile and desktop. You can create group chats, share photos and videos, send fun stickers, and even make international calls at affordable rates.

Viber Features

• Chat & Messaging: Send texts, stickers, and media files for effortless one-on-one or group conversations.
• Live Chat: Engage in real-time discussions with individuals or businesses for instant communication.
• Multi-Channel Communication: Connect via text, voice, and video calls for greater flexibility.
• Personalization: Customize chat themes, stickers, and profiles to suit user preferences.
• Reporting & Analytics: Businesses can track engagement and assess communication effectiveness.
• Video Calls: High-definition video support for face-to-face interactions, regardless of location.
• Batch Messaging: Send messages to multiple recipients simultaneously for improved efficiency.

Viber Pros

• User-Friendly Interface: Easy to navigate for all experience levels.
• HD Video Calls: Delivers clear and smooth virtual communication.
• Free VoIP Calling: Offers essential calling features without additional costs.

Viber Cons

• Call Termination Issues: Some users report difficulties in ending calls properly.
• No Blocking for Unknown Numbers: Lacks the ability to filter calls from unidentified contacts, leading to spam risks.
• Inconsistent Call Quality: Weak networks can result in dropped calls or poor audio.
• Limited Contact Blocking: Users cannot block specific contacts, making unwanted interactions harder to manage.

Viber Pricing

Viber offers both free and business-oriented services, with pricing that depends on the specific use case:

1. Viber for Personal Use: Free
2. Viber Out: Pay-as-you-go rates start at around $0.01 per minute, varying by country. And other Subscriptions are available for specific countries or regions, with monthly rates starting at around $5.99 per month, offering unlimited calls to designated countries.

Viber Integrations

Viber offers integrations through Zapier.

Viber Reviews

“Does not work that well on iOS devices and lags a lot the user interface is a bit outdated and does not get calls through unless app is being used.”

“It is very easy to use, convenient and beginner-friendly and the settings are amazing and the design is very good and visually appealing.”

Source: Capterra

Viber Support Channels

• Chat

Why Is Emitrr The Best Intercom Alternative?

Emitrr is the best Intercom Alternative because: 

AI-Powered Agent for Effortless Support

Emitrr offers these helpful AI features:

• Inbound Call Handling – AI handles incoming calls, directing them to the right team and providing quick answers to save time and improve service.
• Express Agent – A smart AI assistant that quickly responds to customer questions, offering fast and accurate support.
• Healthcare Receptionist – A healthcare-specific AI that helps with appointment scheduling, reminders, and patient questions, all while keeping patient info secure.

Advanced VoIP Capabilities for Seamless Communication

Emitrr’s advanced AI VoIP features enhance your communication, offering crystal-clear calls, call forwarding, and voicemail-to-email. This ensures your team can stay connected with customers, no matter where they are, improving both productivity and customer satisfaction.

Easy Integration with 1000+ Third-Party Platforms

Emitrr easily connects with over 1000 apps like Salesforce, HubSpot, and more. This means you don’t have to worry about switching everything up, Emitrr works with the tools you already use, unlike some Talkdesk competitors that might need complicated setups.

Budget-Friendly for Small Teams

Emitrr understands the challenges of small businesses, offering an affordable solution that doesn’t compromise on quality. With its flexible pricing, you get access to robust VoIP features and customer support without breaking the bank, making it an ideal choice for growing teams.

Ample Personalization Options to Suit Your Brand

Emitrr gives you plenty of options to customize your communication channels, from personalized call greetings to tailored SMS templates. This helps you maintain a consistent brand voice while ensuring that your customer interactions feel personal and unique.

Which Industries are catered by Emitrr?

Emitrr enhances communication across various industries, boosting efficiency and customer satisfaction:

Healthcare

Emitrr offers HIPAA-compliant texting, VoIP, and appointment reminders for healthcare providers, integrating with systems like Denticon and Dentrix. This streamlines patient follow-ups, billing processes, reputation management, and overall engagement, enhancing efficiency and patient satisfaction.

Wellness

Spas, salons, and fitness centers use Emitrr to automate booking processes, send reminders, and collect feedback through SMS and email. These features reduce no-shows, boost client engagement with personalized offers, and help optimize daily operations for better service.

Education

Schools and universities leverage Emitrr for bulk texting, two-way texting, and automated reminders. This keeps students, parents, and staff up-to-date with schedules, events, and important announcements, ensuring smooth communication across all parties.

Legal Services

Law firms rely on Emitrr for secure texting, appointment reminders, and VoIP services. It simplifies administrative tasks, maintains client confidentiality, and ensures clear, efficient communication with clients.

Real Estate

Emitrr helps real estate professionals and property managers automate scheduling, reminders, and feedback collection. This ensures smooth communication, improving client interactions and increasing overall operational efficiency.

Home Services

Home service providers, such as plumbers, HVAC technicians, and cleaners, use Emitrr to automate job scheduling, reminders, and follow-ups. This ensures timely service delivery and enhances customer communication, driving satisfaction.

Retail

Emitrr streamlines retail operations by automating order confirmations, shipping updates, and promotional messages. These tools boost sales, improve loyalty programs, and help businesses maintain smooth, consistent communication with customers.

Automotive

Car dealerships and service centers benefit from Emitrr’s tools for scheduling test drives, sending service reminders, and managing follow-ups. This boosts customer retention and enhances overall operational efficiency.

Insurance

Insurance agencies utilize Emitrr to automate policy renewal reminders, claims updates, and bulk messaging. Two-way texting personalizes client interactions, strengthens relationships, and improves overall business efficiency.

What Will The Migration From Intercom To Emitrr Look Like?

Switching to Emitrr is seamless and hassle-free.

Migrating your contacts from Intercom is simple: just export your contacts and conversations, send us the file, and we’ll handle the rest. Enjoy a smooth transition while keeping your existing business phone number and unlocking advanced communication features.

Ready to upgrade? Schedule a demo today!

Frequently Asked Questions

Conclusion

After thoroughly evaluating Talkdesk software, it’s clear that Emitrr stands out as the best choice among the top 10 options. It provides exceptional features at affordable prices, all while offering a user-friendly experience. With a 5-star customer service rating on Capterra, what are you waiting for? Book a demo today and get started!