10 Best MessageDesk Alternatives For Your Business 

Is MessageDesk not meeting your business communication and marketing needs? Are you seeking a better MessageDesk alternative, such as Emitrr? MessageDesk is a robust sms software, however, its functionalities are very limited forcing businesses to look for its alternatives as they grow. 

If you are someone who is looking for a more comprehensive customer communication software, then keep reading this guide and explore the ten best options we have shared for you.

Here’s a quick look at the MessageDesk alternatives that we have discussed.

What is MessageDesk? 

MessageDesk is an SMS messaging service meant for businesses. The software’s best highlight is its webchat features, using which businesses can start conversations right from their website. The software caters to all kinds of businesses and works well for sending follow-ups, reminders, logistics, dispatching, service, recruitment and staffing, support, staffing, reviews, feedback, etc. However, there are some pressing issues with this software, which makes users look for MessageDesk alternatives. 

MessageDesk Features

• Automated messaging: Automate and schedule SMS for updates, appointments, notifications, reviews, etc. 
• Message templates: Use pre-saved SMS templates to respond to common customer queries and save time. 
• Bulk texting: Send personalized messages to people in bulk and save precious business time. 
• Website chatbot: Add MessageDesk’s chatbot to your website to start a conversation with leads or customers. 
• Text-enable existing numbers: Text-enable your existing business number so that you can call and send SMS from a single number. 
• Shared team inbox: Centralize all conversations and offer more transparency with shared team inbox. 
• MMS: Use this feature to send and receive files. 
• Contact management: Organize your contact list for targeted messaging. 
• Compliance: MessageDesk ensures compliance with carrier regulations to ensure good SMS deliverability. 

MessageDesk Pros & Cons

MessageDesk Pros

• Excellent customer service: Users appreciate how quick and efficient MessageDesk’s customer service team is. 
• Useful texting features: The software comes with many useful texting features, including automated messaging, bulk texting, and more.
• Improves customer engagement: MessageDesk’s SMS features are great for improving customer communication and thereby, improving customer engagement. 

MessageDesk Cons

• Difficult to manage contacts: MessageDesk does not offer any filters to sort conversations on the basis of their nature, alphabet, etc.,
• Only offers text based communication: MessageDesk offers only SMS capabilities, and is not ideal for business who may want calling functionality as well.
• Expensive pricing: Some customer reviews suggest that MessageDesk per message pricing is very high.

MessageDesk Pricing

MessageDesk does not provide its pricing information on its website. 

MessageDesk Integrations

You can connect over 5000 apps to MessageDesk via Zapier, including:

• Salesforce
• HubSpot
• Ooma
• RingCentral
• Quickbooks
• Google
• Shopify
• Mailchimp
• And much more!

MessageDesk Customer Support Channels

• Email

MessageDesk Reviews & Ratings 

MessageDesk has an overall rating of 4.8/5 on Capterra and 4.7/5 on g2. Here’s what MessageDesk customers are saying:

“The only thing I would like to see is the ability to keep a conversation open even if I have responded. Often, in order to close a conversation, I need to wait for the customer’s response, not the other way around.”

“I love the text blast and the easy use of it.”

Source: Capterra 

Reasons to Look for a MessageDesk Alternative

• Contact management is difficult: As mentioned earlier, MessageDesk does not offer any filters to sort conversations, so if you want to look up any conversation, then you have to type the name and search it like that. 
• Only offers text-based communication: MessageDesk comes with SMS only, and if you want to call as well, then MessageDesk is not for you.
• Very basic functionality: This software is not ideal for growing businesses, as it does not offer VoIP features, reputation, and review management features and also lacks many marketing features. 
• Expensive: MessageDesk is quite expensive, and it does not offer the best value for money for the price it charges.  
• Duplicate SMS: Many customers have pointed out that sometimes, SMS appears twice, which causes a lot of confusion. 

Features to look for in MessageDesk Alternative 

• AI Capabilities: An important thing to consider in an SMS app is the integration of AI. AI can help in drafting messages, reducing redundant tasks, giving suggestions, etc., and improving your workflow. 
• Two-way texting: Another must-have feature in a MessageDesk alternative is two-way texting. This feature allows your customers to text you back for a flawless conversation. Using this feature, your customers can communicate with you easily, ask you questions, or give you feedback right away, ensuring better engagement.
• Unified inbox: Look for a unified inbox feature so that you can access and reply to conversations happening on different platforms, such as Google Business profile, Facebook page, Yelp, or web chat, from a single dashboard.
• Mass Texting: Bulk texting or mass texting allows you to send SMS to your customers in bulk. All you need to do is simply upload a list of contacts and type a single SMS, which will be sent to all your contacts at once.
• Schedule-based texting: Schedule-based texting is a great feature to look for if you want to be able to schedule SMS for later. 
• Webchat: This feature allows you to start a conversation with your website visitors and gather visitor information so that you can turn visitors into potential customers.
• MMS messaging: You may want to share videos, images, or any other files with your customers for greetings, event invitations, promotions, etc. So make sure the MessageDesk replacement you choose has an MMS messaging feature.
• Integrations: Ensure that the MessageDesk competitor you are looking at integrates with your current CRM/EHR/PMS tools seamlessly to ensure uninterrupted workflow of operations.   
• Automated Reminders: Look for this feature if you wish to send automated reminders to your patients or customers. Using this feature, you can set reminders to be sent out in a sequence, as well. If your business involves making bookings or appointments, then this feature is a must-have when looking for a MessageDesk replacement. 

Here’s a quick video showing how you can automate text messages on Emitrr:

• Auto-responders: Auto-responders send SMS to customers automatically, and it is great to send out responses to frequently asked questions. To use this, you simply set up different responses that will be triggered based on specific keywords. 
• Analytics and reporting: Lastly, when looking for a MessageDesk alternative, look for a reporting and analytics feature. Using this, you can track the performance of your campaigns using different performance metrics like total SMS sent, opened, replied, converted, etc., and optimize your campaigns accordingly. 

10 Best MessageDesk Alternatives 

1. Emitrr
2. Text Request
3. Slicktext
4. Textline
5. Sakari
6. Textedly
7. Heymarket
8. ClickSend
9. Text-em-all
10. Avochato

1. Emitrr | Emitrr Vs MessageDesk 

Emitrr Overview

Emitrr is one of the best SMS and customer communication software and invariably the best MessageDesk alternative. The platform offers all the necessary texting features, be it two-way texting, mass/bulk texting, MMS messaging, recurring texts, and more.

Additionally, Emitrr offers an affordable volume-based pricing model and integrates seamlessly with over 500 third-party CRM//EHR/PMS tools and software. Emitrr is also TCPA and HIPAA-compliant and ensures all security measures. The platform also boasts the best customer service that you can expect from an SMS text messaging platform. 

Emitrr Features 

Emitrr offers a plethora of features including:

• 2-way texting: Allow your customers to text you back and improve their engagement with your business.
• Group texting: Send SMS in groups and get replies on the same text thread.
• MMS texting: Include multimedia files, such as videos, images, etc., in your SMS.
• Recurring texts: Schedule recurring SMS for different campaigns such as promotions, reminders, etc.  
• Mass/bulk texting: Send out messages to a large group of people and get individual replies in your inbox. 
• Drip campaigns: Send a series of personalized messages to your contact list.
• Contact management: Categorize, tag, and manage all your contacts and conversations. 
• Integrations: Integrate with third-party apps and automate your workflow.
• Personalization: Customize your SMS with properties such as name, last name, etc., to add a touch of personalization to your SMS. 
• Unified inbox: Manage and reply to all the conversations happening across different platforms, such as the Web, Facebook, phone, etc., in a single place.
• Automation: Send automated replies to your customers or schedule your messages for later. 
• Reports: Track customer service volume, resolution time, message delivery rate, etc., and get detailed reports on the same.  
• Segmented list: Classify each of your customers to keep conversations separate.
• Chat-based SMS survey: Send review links, survey links, etc., to gather customer feedback. 
• Landline texting: Text-enable your existing landline number to be able to send SMS from it. 
• Custom field & templates: Create new templates or customize the existing ones to send SMS to customers.
• Export chats: Safely transfer chat data from one platform to another
• Auto-replies: Set up auto-replies for frequently asked questions
• Opt-outs: Ensure TCPA compliance by giving your customers the option to opt out of your messages.
• Conversation tagging & folders: Tag each conversation on the basis of its category, response, nature, etc., for easy identification.  
• Link shorteners: Share tracking or review links in a presentable format.   
• Bilingual messaging: Conversate with customers in multiple languages. 
• Web chat to text: Take conversations that started on the web to your inbox.
• VoIP: Enjoy calling features like call recordings, IVR, edit extensions, calling analytics, disposition, call transfers, voicemail transcription, and more. 
• Reputation management: Build online reputation across review platforms like Google, Yelp, Facebook, etc., with tools like feedback tracking, survey automation, link sharing, and more. 
• And much more!

Pros of Emitrr

• Unparalleled customer service: Emitrr offers unparalleled customer service and even has a solid 5/5 star rating on Capterra for the same. 
• Customization at a great price: Emitrr offers you a customized price quote depending on your texting volume so that you pay for only what you need & get the best value for your money. 
• Feature-filled product: From texting features and VoIP to reputation management and scheduling, Emitrr is not just an SMS software but can cater to other aspects of your business just as well. 
• 100% transparency, no hidden charges: Emitrr offers complete transparency in pricing when you book a call with them and does not surprise you with hidden charges later. 

Cons of Emitrr

There is no major issue with this software. 

Emitrr Pricing

Emitrr offers a text-based pricing model starting at $149 a month. For a customized price quote, you can book a demo with Emitrr.  

Emitrr Integrations

Emitrr can seamlessly integrate with more than 500 tools across different industries such as real estate, home service, dental, healthcare, recruiting, etc. Some examples are:

• MailChimp
• Denticon
• AthenaHealth
• HubSpot
• HouseCall Pro
• Facebook
• Zapier
• And more!

Emitrr Reviews & Ratings

Customers have rated Emitrr 4.8/5 on Capterra and 4.7/5 on g2. See what Emitrr’s customers are saying: 

“How easy it was to set up, every message has been going out (which was a problem we had with chiirp), everyone has been very helpful, and its super easy to use.”

“I LOVE Emitrr. The support you get is wonderful, the app is easy to use and they have been incredibly responsive. As a small business, we needed a messaging platform that wouldn’t break the bank and this meets all our needs (and then some) without making us feel overwhelmed.”

Source: Capterra 

Emitrr Support Channels

• Live chat: Chat with Emitrr’s live representatives
• Phone: Call Emitrr at +1 (210) 941-4696
• Email: Send email to Emitrr’s support team at [email protected]
• FAQs/forum
• SMS
• Knowledge base

2. Text Request | Text Request Vs MessageDesk

Text Request Overview

Text Request is a popular plug-and-play texting app for businesses with SMS API. The platform offers tools for SMS marketing, appointment scheduling, SMS review requests, etc., and seamlessly integrates with popular third-party apps. This software can be used by all kinds of business industries, be it for lead generation, conversations, marketing, etc. Here’s a detailed overview of Text Request. 

Text Request Features 

• Website chat: Collect information on the web and start conversations with prospects right on your website with a live chat widget.
• Message tags: Tag all messages for easy understanding and reporting of conversations.
• API and Integrations: Use Text Request’s out-of-the-box integrations or create your own with webhooks and API.
• Message templates: Create SMS templates and save them for sending the same kind of messages again and again. 
• Signatures: Create custom signatures for each user so that the SMS recipient knows who they’re talking to.
• Reviews: Connect your Google business and FB profiles, and request, track, and reply to online reviews from a single place to win more customers.
• Landline texting: Send SMS with your existing office landline by text-enabling it.  

Pros of Text Request

• HIPAA-compliant messaging app: Text Request is HIPAA-compliant, which means it caters to people in the healthcare industry. 
• Reliable customer service: Text Request is highly appreciated by customers for offering effective and timely resolutions.  
• Plenty of messaging features: This software offers many useful texting features such as downloadable reports, message scheduling, SMS and MMS, import, export contacts, etc.

Cons of Text Request 

• Poor integrations: Although integration is a key feature of Text Request, many users have complained about facing issues with it. 
• Rigid pricing: Text Request has a rigid pricing structure with no scope for flexibility, so businesses end up paying for features they don’t even use. 
• Buggy software: The Text Request software and app are glitchy and slow to use. The software also crashes whenever the workload increases.
• Inconsistencies with SMS capabilities: Users face many issues while sending SMS using Text requests, such as delays, changes in texting space, delays in notifications, delivery of messages, etc. 

Text Request Pricing

You can choose from four Text Request pricing options:

• Basic: $59 a month
• Starter: $139 a month
• Corporate: $279 a month
• Enterprise: $549 a month

Text Request Integrations

Text Request integrates with third-party apps and tools, including:

• Clio
• Mindbody
• Angi
• HubSpot
• FranConnect
• Pipedrive
• Help Scout
• Square
• Twilio
• And more..

Text Request Reviews & Ratings

Text Request has a customer rating of 4.6/5 on Capterra and on g2 is 4.6/5. Here’s what customers are saying about Text Request:

“It glitches sometimes. I hit send on a message and I get an error that says failed to send. I have to hit send again and it will go. This does not happen all the time, but it can be annoying.”

“Ease of use and great customer service! from customer communications to reservations it helps us in all aspects of our communications.”

Source: Capterra

Text Request Support Channels

• Phone
• Email
• Chat
• Knowledge Base

3. SlickText | SlickText Vs MessageDesk 

SlickText Overview

SlickText is a mobile marketing and SMS texting service that offers useful communication solutions to businesses. This SMS software offers a free version and paid plans that support up to 50,000 SMS a month. It also comes with many useful texting features but offers limited in-house integration. Here’s a detailed overview of Slicktext. 

SlickText Features 

• Mass texting: Target a sub-set or send SMS to all of your subscribers at once.
• Text to join: Allow people to join your SMS list by sending a simple keyword set by you.
• MMS / Picture messaging: Include multimedia files, such as videos, images, etc., in your SMS.
• Text surveys: Send multi-question surveys to your subscribers or non-subscribers easily via SMS and engage them with your business. 
• List segmentation: Segment your subscribers based on data like area code, age, city, date subscribed, custom fields, and more.
• Automated workflows: Create automated sequences of SMS that trigger based on the subscriber’s actions.
• Detailed analytics: Get insights into your text marketing campaigns with information like click rates, opt-in stats, response data, and more.

Pros of SlickText

• Useful engagement features: SlickText’s engagement features, such as text surveys, text-to-join, mobile coupons, text-to-win contests, etc., come in quite handy to re-engage or engage both new and lost customers. 
• Handy list-building tools: SlickText offers many useful list-building tools such as website popups, opt-in forms, opt-in links, QR codes, etc., using which you can easily build and manage your subscriber list.
• Useful automation features: You can automate and simplify complex SMS marketing tasks using SlickText’s automation features, such as drag and drop, SMS automation, etc.
• Ease of use: SlickText’s web version and even app are both pretty easy to use because of their intuitive interface and modern design. 

Cons of SlickText

• No message rollover: A big disadvantage with SlickText is that you cannot use your leftover message credits next month. 
• Complex dashboard navigation: SlickText’s dashboard has a complex design, and users find it difficult to use it. 
• Limited integration: SlickText integrates with 14 tools only, which is another big disadvantage for businesses that use a different CRM/PMS/EHR. 
• Lack of reporting and analytics feature: This is a must-have feature to get insight into how your sms campaigns are performing, but SlickText lacks it. 

SlickText Pricing

SlickText offers a free plan with the most basic SMS features and eight paid plans ranging from $29 per month for 500 texts to $1250 per month for 50,000 texts per month.

SlickText Integrations

SlickText offers only 14+ native integrations and the rest through Zapier. The native integrations offered by SlickText includes:

• HubSpot
• Shopify
• Slack
• Salesforce
• Zapier
• GetResponse
• Mailchimp
• ActiveCampaign
• And more.. 

SlickText Reviews & Ratings

SlickText has an overall customer rating on Capterra is 4.8/5 and on g2 is 4.8/5. Have a look at what SlickText customers are saying:

“I love how easy it is to use and costs much less than competitors. The customer service is also fabulous.”

“We sent a cancellation request over a year ago. They didn’t cancel our account and continued to bill us for 12 months. When we called to cancel for the second time they argued with us and refused to hear our complaint. The employee said (direct quote) “I’m not talking to you about this and there’s no management for you to talk to.”

Source: Capterra

SlickText Support Channels

• Chat
• Phone
• FAQs
• Email
• Knowledge base

4. Textline | Textline Vs MessageDesk

Textline Overview

Textline is a robust business messaging software that offers customer communication, process automation, and team collaboration tools. The software caters to businesses involved in modern customer support, sales, marketing, and logistics. Additionally, Textline allows both small and enterprise businesses to simplify their business communication goals. However, the biggest drawback of Textline is that it lacks automation features and also has a high SMS cost.  

Textline Features 

• Group texting: Send messages in groups and get replies from customers on the same text thread.
• Two-way SMS and MMS: Engage in two-way conversations with customers and attach MMS, files such as images, videos, etc., in the SMS. 
• Text surveys: Use pre-built customer satisfaction surveys or create custom SMS surveys to get actionable insights from your contacts.
• SMS templates: Use pre-built templates or create new ones to reduce time spent manually typing messages.
• Scheduled messages: Schedule single SMS or mass group SMS to go out at a future time and date.
• Automated messages: Set up automated messages based on pre-set keywords for frequently asked questions. 
• Landline texting: Text-enable your existing landline number and use it to send SMS.
• ‍Mass texting: Send out messages to a large group of people and get individual replies in your inbox. 

Pros of Textline

• Ease of use: Textline’s interface is very intuitive and easy to use, and you require no technical knowledge to use it efficiently. 
• Great customer service: Textline has a 5-star customer service rating on Capterra. Reviewers highlight the responsiveness and helpfulness of their customer support team.
• Great workflow: Textline allows users to enjoy a smooth workflow where users can assign/claim text chains to team members, utilize address books, collaborate together, resolve text chains, and move on.

Cons of Textline

• High Textline pricing: Textline’s pricing starts at $20 per user, and if you have many users working for you, then the price can quickly add up.
• SMS delays: Many reviews suggest that users face frequent errors and delays in sending SMS, which makes it challenging for smooth operations.
• Hidden charges: Other than high pricing, Textline also has hidden charges like extra messaging costs, industry fees, etc., making it expensive for businesses. 

Textline Pricing

You can choose from four Textline pricing options:

• Limited: $20 per month / per agent
• Standard: $30 per month / per agent
• Pro: $50 per month / per agent
• Enterprise: Custom pricing 

Textline Integrations

Here are some of Textline integrations that you can find: 

• Aircall
• Salesforce
• HubSpot
• Zapier
• Freshdesk
• Slack
• Talkdesk
• Pipedrive
• And more.

Textline Reviews & Ratings

The customer rating of Textline on Capterra is 5/5 and on g2 is 4.5/5. Have a look at what customers are saying about Textline:

“We like the integration with our Pipedrive CRM and ability to automate responses when a client texts a keyword.”

“The updates made are not always user-friendly especially on mobile versions. Limits on what you can input in messages and setting up contact lists for announcements requires some work arounds. The biggest con is the price you pay for users and then text charges above and beyond the basics.”

Source: Capterra

Textline Support Channels

• Email/Help Desk
• Knowledge Base
• Chat

5. Sakari | Sakari Vs MessageDesk

Sakari Overview

Sakari is an all-in-one business texting software that offers many features, a product suite, and seamless integrations to help you accomplish your daily business tasks with ease. The platform offers useful texting features and excellent support and is very reliable. However, this MessageDesk alternative is quite expensive, and it needs to improve its automation features. Have a detailed look at Sakari below: 

Sakari Features 

• Email to SMS: Transform your emails into SMS and expand your reach. 
• SMS scheduler: Schedule a single SMS or mass group SMS to go out at a future time and date.
• Autoresponders: Set up automated messages based on pre-set keywords for frequently asked questions. 
• Lists: Strategically organize and segment your contact list for running focused campaigns.
• Campaigns: Create, automate, and schedule customized SMS campaigns for different business purposes. 
• URL shortener: Use a URL shortener to shorten links and attach them to your SMS to reduce the SMS spam rate
• International messaging: Text in over 100 countries through a single provider.  
• Sakari mobile app: Use the Sakari app to track and manage conversations right from your phone anywhere, anytime. 

Pros of Sakari

• User-friendliness: Customers love how easy it is to use Sakari because of its simplistic and modern design.
• Great customer support: Sakari users also appreciate how reliable and responsive their customer support team is.  
• Reliable software: User reviews show that Sakari is very reliable as it can be used to run campaigns and deliver SMS to customers without any delays or glitches. 
• Sakari AI: You can use Sakari’s AI messaging capability to generate prompts and use it when sending SMS to your customers. 

Cons of Sakari

• Higher per-segment cost: This software’s per-segment cost is high, and it costs way more than many other competitors of MessageDesk listed so far.
• Automation needs improvement: Sakari offers very limited automation, and they can really work on adding more automation features to reduce redundant tasks.
• Checking responses can be tiring: Sakari has a complex inbox, and depending on your integration, you might need to check every conversation individually to see new responses. 

Sakari Pricing

Sakari’s pricing starts from $25 a month, using which you can send 823 message segments. Any additional messaging segment costs $0.0304. Additionally, this MessageDesk alternative charges an additional fee for calling and other functionalities, which can drastically increase the overall monthly charges a lot.

Sakari Integrations

Sakari offers integration with many third-party tools, including:

• Hubspot
• Pipedrive
• Cradle
• Slack
• Aircall
• Zoho
• Call Rail
• Zapier
• Twilio
• And more!

Sakari Reviews & Ratings

The customer rating of Sakari is 4.5/5 on both Capterra and g2. Have a look at what Sakari’s customers are saying: 

“It’s relatively reliable. Also the setup was not complicated.”

“Receipts of SMS’s by clients and receipt of responses to SMS’s by the organisation are a little hit and miss.”

Source: Capterra 

Sakari Support Channels

• Email
• Phone

6. Textedly | Textedly Vs MessageDesk 

Textedly Overview

Textedly is a robust SMS marketing platform that allows businesses to send anywhere from 10 to 100,000 SMS. The software comes with many unique features, such as an opt-in subscriber list, analytics, long SMS, and more. Textedly also offers a free trial and multiple pricing options; however, it does not offer the best value for money. Have a detailed look at Textedly below: 

Textedly Features 

• Two-Way SMS: Allow your customers to text you back and improve their engagement with your business.
• Auto reply texts: Set automated replies for questions that are asked frequently. 
• Conversation triggers: Add free conversation triggers and reply to your subscribers on autopilot automatically.
• Send a long text message: Send a long text SMS to recipients with over 455 characters.
• Multiple user support: Add not just one but multiple users to your Textedly account. 
• Text message data collection: Use Textedly to automatically retrieve and impute data such as the city, State, and ZIP code for all your subscribers.

Pros of Textedly

• Useful texting features: Textedly offers many unique texting features such as long SMS, free incoming SMS, single send, etc. 
• Textedly pricing is affordable: Textedly is an affordable SMS service, with pricing starting at $26 per month.
• Unlimited contact management: With Textedly, you can manage unlimited contacts in your list.
• Ease of use: The Textedly software is pretty easy to use and requires little to no technical knowledge. 

Cons of Textedly

• No dedicated customer support: Textedly’s biggest con is that it offers dedicated customer support only if you choose its higher plan.
• Not that scalable: Textedly can be used by small or mid-sized businesses, but it is not suitable for scaling enterprise businesses.
• Limited customization: Although this MessageDesk alternative is easy to use, it lacks depth of customization. 

Textedly Pricing

Textedly offers a free 14-day trial. Apart from that, there are four Textedly pricing options available:

• Basic: $26 per month for 600 messages
• Bronze: $38 per month for 1200 messages
• Plus: $69 per month for 2400 messages

Textedly Integrations

Here’s a list of Textedly integrations: 

• Zapier
• MailChimp
• Salesforce
• Zoho
• Constant Contact
• Zendesk
• HubSpot
• And more..

Textedly Reviews & Ratings

The overall customer rating of Textedly on Capterra is 4.5/5 and on g2 is 4.6/5. Here’s what customers are saying about Textedly:

“Textedly is super easy to set up and start texting. The team are happy to help with any questions you have to help you get started.”

“No mobile apps nor video tutorials and not event one integration. Compared to others the large, monthly cost did not get you nearly what the competitors would give you.”

Source: Capterra

Textedly Support Channels

• 24/7 (live rep) 
• Email/Help desk
• Chat 
• Phone support

7. Heymarket | Heymarket Vs MessageDesk 

Heymarket Overview

Heymarket is a popular business texting platform that allows businesses to send out SMS efficiently to improve customer interaction. The software offers plenty of useful features and integrates with the most used CRM, including Zapier, Salesforce, etc. However, the biggest problem with this software is that it is glitchy and expensive. Let’s have a look at Heymarket in detail: 

Heymarket Features 

• Appointment reminders: Use automated SMS messaging to schedule appointment reminders immediately after confirming an appointment.
• Mass alerts: Use mass texts to make important announcements or to highlight new policies at scale.
• Auto reply texts: Create auto-responses for frequently asked questions.
• Survey requests: Set up survey requests and send them easily via SMS to get feedback on your product or service.
• Follow-ups: Schedule automatic texts or set triggers based on specific actions in your CRM system to generate follow-up or automated SMS. 
• Drip campaigns: Send recurring SMS to customers for different business campaigns and keep them engaged. 

Pros of Heymarket

• Makes communication easy: With many useful SMS features such as auto-reply texts, drip campaigns, two-way texting, follow-ups, etc. Heymarket makes it very easy for you to communicate with your customers. 
• Automation: Features like CRM-triggered SMS, email workflow follow-ups, auto-replies, etc., make Heymarket highly suitable for businesses that want a high level of automation. 
• Intuitive interface: Heymarket’s interface is designed in a way that allows you to use it without any obstruction or second thoughts. 
• Text compliantly: Heymarket is a HIPAA and TCPA-compliant platform, making it very reliable for safe patient or customer communication. 

Cons of Heymarket

• High-cost: Heymarket’s basic plan comes with very limited features and supports only Hubspot integration, forcing you to pick a higher plan, which may not be affordable for small businesses. 
• No real-time message delivery tracking: This MessageDesk alternative does not offer the real-time ability to show if your message got delivered or failed.
• Support limitation: Heymarket offers only email support with its basic plan, so if you want access to the live chat support option, then you will need to choose a higher plan. 
• Software glitches and frequent downtime: Users often complain about prolonged downtimes and frequent glitches when using the Heymarket platform.

Heymarket Pricing

There are four Heymarket pricing options available:

• Standard: $19/user/month
• Plus: $39/user/month
• Pro: $59/user/month
• Enterprise: Custom

Heymarket Integrations

Here’s a few Heymarket integrations available: 

• Hubspot
• Salesforce
• Shopify
• Zapier
• Aircall
• Clio
• And more.

Heymarket Reviews & Ratings

Heymarket’s overall rating is 4.5/5 on Capterra and on 4.6/5 g2. ere’s what customers are saying about Heymarket:

“My overall experience has been good because again, they have great customer service.”

“The customer service lacks a bit; it seems they use the same product to communicate/resolve technical issues, and the software is not capable of handling it. Issues get lost and sometimes unanswered.”

Source: Capterra

Heymarket Support Channels

• Chat 
• Phone support
• Email
• Knowledge base
• FAQs

8. ClickSend | ClickSend Vs MessageDesk 

ClickSend Overview

ClickSend is a robust SMS software that offers SMS and communication tools, such as SMS, Voice, Email, Fax, MMS, etc., for businesses to simplify customer communication. The best part about this alternative to MessageDesk is that it offers customization through API and comes with 24×7 support. However, the biggest issue with this software is its complex design and slow loading speed. Have a look at the detailed overview of ClickSend below. 

ClickSend Features 

• Online SMS: Send SMS across the globe, right from your browser.
• SMS gateway API: Use ClickSend SMS API and build exactly what you want for the applications you are currently using.
• SMS Automation: Add a set-and-forget kind of automation for sending recurring SMS without any need for coding.
• 2-way SMS conversations: Allow customers to text you back with two-way messaging.
• Promotional SMS campaigns: Create SMS campaigns easily to promote your products or services, or to simply send out any business updates etc. 
• Email to SMS: Convert your emails to SMS from almost any email provider. 

Pros of ClickSend

• Customization: Use ClickSend API to build the features you want for the third-party software that you are currently using and take advantage of customization.
• 24×7 global support: Get 24×7 real-time global 24×7 chat support, with this MessageDesk alternative.  
• Security & Reliability: ClickSend offers many services and security capabilities, such as built-in firewalls, encryption, etc., to increase privacy and control network access.

Cons of ClickSend

• Cluttered interface: ClickSend’s interface is somewhat cluttered, the software’s drop-down menus don’t function properly, and even its overall performance is prolonged.
• Laggy ClickSend app & software: Many ClickSend users have pointed out that this software has a lot of bugs, causing many functionalities to be inconsistent.
• Slow ClickSend support: Another common complaint that ClickSend users have is that its customer support team is very slow and is even unprofessional.
• Issues with ClickSend pricing: ClickSend’s pricing is quite high compared to many other ClickSend alternatives. 

ClickSend Pricing 

The pricing of ClickSend SMS starts at $0.0936 per message for message volume under 5K, and the pricing plan goes up to $0.0818 per message for message volume over 150k or more. Apart from this, the platform also charges an extra $133.43 / month for a dedicated number. 

ClickSend Integrations

Here’s a look at a few ClickSend integrations:

• Zoho
• Zapier
• Microsoft Power
• Salesforce
• Make
• Bubble.io
• IFTTT
• And more..

ClickSend Reviews & Ratings

ClickSend’s overall customer rating on g2 is 4.1/5 and on Capterra is 3.9/5. Here’s what customers are saying about ClickSend:

“Clicksend is super easy to set up and it’s so important in our day-to-day communication.”

“The product is so slow, sluggish, and horrible, I can’t even explain it. I don’t believe in negative reviews, but I have to warn others.”

Source: Capterra

ClickSend Support Channels

• Phone
• Email
• Chat
• Knowledge base

9. Text-em-all | Text-em-all Vs MessageDesk

Text-em-all Overview

Text-em-all is a well-known text messaging and customer communication platform. The platform offers a bunch of useful texting and marketing features, which are all quite easy to use. However, it is quite expensive, especially for small businesses, and does not offer the best integration capabilities. Here are more details on Text-em-all. 

Text-em-all Features 

• MMS: Attach images, videos, and other files when sending SMS to your customers. 
• Flexible inbox: Share your business inbox with your team and allow them a quick and easy collaboration on message threads.
• Surveys: Collect feedback from customers by sending survey links and gaining insight into your products and services.
• Personalization: Add personalized fields in your text messages when uploading a file to the broadcast page.
• Message library: Find a list of text and audio messages that have been saved to your account.
• Text signatures: Create a custom text signature and add it to any text message automatically.
• Text templates: Add previously created SMS to your text broadcast or create new templates for future use.
• Combo broadcast: Send both voice and text broadcasts to your customers simultaneously.

Pros of Text-em-all

• Reliable Text-em-all support team: Text-em-all has a very responsive support team, and users appreciate how efficiently they get solutions to their problems.
• User-friendly interface: Text-em-all is extremely easy-to-use and requires absolutely no technical skills to use.
• Makes communication easy: Certain Text-em-all features, including combo broadcasts, repeating broadcasts, auto-replies, etc., help in easy communication with customers and save a lot of time.

Cons of Text-em-all

• Issues with Text-em-all app: The computer version of Text-em-all is fine, but users have pointed out that there are very limited features and some faults with the Text-em-all app.
• Delays in SMS delivery: Text-em-all users also face issues with message delivery and other lags. 
• Inconsistent pricing: Text-em-all’s basic plan does not include that many features, and if you need to send SMS to a large group of people then the overcall pricing can get quite expensive.

Text-em-all Pricing

Text-em-all’s monthly plan starts at $19 per month based on group size. The software also offers credit-based pricing options ranging from 5¢-9¢ per credit based on volume. 

Text-em-all Integrations

Text-em-all offers integrations with many third-party tools, and it also offers an API for you to build custom integrations with your existing system. Popular Text-em-all integrations include:

• HubSpot 
• Zapier
• Salesforce
• Facebook
• Pipedrive
• Shopify
• And more

Text-em-all Reviews & Ratings

Text-em-all has a rating of 4.7 on Capterra and 4.8 on G2. Here’s what customers are saying about it:

“Because we use this software so infrequently, there are some updates that can be confusing when trying to set up at a moments notice for emergency notifications.”

“Call-Em-All is easy to use and quick to set up. Start to finish is only a couple of minutes.”

Source: Capterra

Text-em-all Support Channels

• Phone
• Email
• Chat
• FAQs

10. Avochato | Avochato Vs MessageDesk

Avochato Overview

Avochato is a robust SMS and business texting platform that is specially meant for customer service, marketing, and sales operations businesses. The software comes with SMS features and live chat options for businesses to improve internal and external communication. Avochato is known for offering excellent support and regular updates on features. However, the slowness of the app and its high price tag are its biggest pain points. Have a look at Avochato in detail below:

Avochato Features 

• Shared inboxes: Take advantage of shared inboxes to manage conversations from different platforms, such as WhatsApp, SMS, and live chat, right from a single shared inbox.
• Broadcasts: Send SMS to multiple people at once with the click of a button and allow them to respond to you privately. 
• Keywords: Send out auto-responses to frequently asked questions based on certain specific keywords.
• Mobile app: Access and reply from anywhere by using the Avochato mobile app for both iOS and Android users. 
• Templates: Use templates to send responses to customers for questions that are asked frequently and save a lot of time. 
• Auto assignment: Assign conversations to your team automatically. 

Pros of Avochato

• Reliable customer support: Avochato’s support team is quite professional and efficient. And users really appreciate how quickly they get responses from their support team. 
• Updates regularly: Avochato works on upgrading and bringing in new features constantly, and users love that. 
• Smooth app: The Avochato app is extremely user-friendly; it is intuitive, smooth, and very easy to use.

Cons of Avochato

• Laggy software: Users often complain about facing lags and crashes with this software, hampering the workflow of businesses.
• High pricing: Avochato’s standard plan starts at $250 per user per month, making it an expensive MessageDesk alternative
• No option to attach files: Avochato does not offer many basic features like attaching files, videos, images, etc. This may be a big issue with businesses that are required to send files to their customers. 
• Limited integration: Avochato facilitates most of its integrations through Zapier, so whether it will integrate with your current tools or not is a bit of a question mark. 

Avochato Pricing

Avochato comes with a 14-day free trial and offers three pricing plans:

• Lite: $23 per month/per user 
• Standard: $42 per month/per user + $210/month platform fee 
• Premium: Custom

Avochato Integrations

Avochato facilitates most of its integrations through Zapier; some of the integrations that this platform offers are:

• Slack
• Microsoft Teams
• Salesforce
• Zapier

Avochato Reviews & Ratings

Avochato has a rating of 4.4/5 on g2 and 4.7/5 on Capterra, and here’s what Avochato customers are saying: 

“Software is a bit laggy and glitchy, requiring multiple refreshes. Also iPhone app lacks a lot of essential features”

“Support is great and the company is very responsive to needs of clients. This software has given us much more flexibility in communication and that has been a huge benefit to our office.”

Source: Capterra 

Avochato Support Channels

• Email
• Phone
• 24/7 Live Support
• Chat

Why Is Emitrr The Best MessageDesk Alternative?

Highly intuitive features 

Emitrr really stands out as the best MessageDesk alternative among all competitors. Emitrr offers numerous features like group texting, two-way texting, automated message responders, VoIP,  missed calls to text, and many more. These features are super swift and easy to use. All the features of Emitrr are easy to use and intuitive, thus providing 360-degree efficiency.

Robust software

Emitrr app performs seamlessly on any network or app. The failure rate of the platform is minimal which ensures no system crashes. Emitrr has gone through multiple rounds of testing to handle any input and is meant for handling load. It’s best to say that Emitrr software, as a MessageDesk alternative, is built to enhance the working efficiency of your businesses.

End-to-end customer support 

Emitrr takes great pride in offering the best customer service. Emitrr’s customer support has been rated solid five stars on major review platforms such as Capterra. Even the users on different software review platforms, such as G2, have raved about the excellent 24×7 support Emitrr offers to its users. 

Transparent pricing policy 

Emitrr’s pricing is competitive in a way that everyone can experience Emitrr’s top-notch services. The software’s pricing structure is very transparent and flexible. Emitrr offers customized services depending on the client’s business needs, and you pay only for what you use; there are no setup fees or hidden charges involved.

Easy Integration 

With Emitrr, you can rest assured that there will be no integration issues or loss of contacts/customers. This is because Emitrr integrates with 1000+ third-party tools and apps. Integrations help customers streamline their workflows with utter ease and save considerable time.   

Which Industries are Catered by Emitrr? 

Healthcare & Clinics

Emitrr caters to healthcare professionals across different specialties, such as veterinarians, ophthalmologists, dentists, medical spa clinic owners, surgeons, and more. The software is HIPAA compliant and integrates with 1000+ EHR/PMS tools such as Denticon, AthenaHealth, Dentrix, etc., ensuring seamless patient engagement and communication. On top of this, Emitrr also offers tools like reputation management, SMS, appointment scheduling, appointment reminders, VoIP, etc., and is also one of the best healthcare communication software.

Ecommerce and retail

Retail and E-commerce businesses that require SMS or VoIP services to build their subscriber list can do so easily by running retail SMS marketing campaigns using Emitrr. Emitrr offers excellent functionalities like campaign automation, VoIP, reputation management, and more, and by using it, you can automate everything.

Home service

Emitrr’s VoIP phone and SMS features, such as file-sharing options, recurring messages, two-way texting, etc., make it an ideal software for home service businesses as well. Additionally, Emitrr’s integration with home service software and other CRM tools automates several tasks, right from bookings to obtaining customer feedback, making it an ideal software for businesses in this industry.

Education & schools

Schools and institutions that require sharing frequent updates with students and their parents can utilize SMS as a communication channel. For this, they can use Emitrr’s SMS features, such as bulk messaging, customization, recurring reminders, two-way texting, SMS templates for schools, etc. 

Real estate

If you run a real estate business and want to improve your internal communication and generate more leads, then Emitrr is for you. Emitrr offers  VoIP for real estate with useful features like call forwarding, recording, transcribing, conference calls, IVR, etc. Along with VoIP, real estate business owners can also utilize Emitrr’s SMS features, such as SMS automation, auto-replies, missed-call-to-text, etc., to never miss out on a sales opportunity.

Small businesses

If you are a small business owner who wants to grow your subscriber list and improve marketing and customer communication at an affordable price, then you should consider booking a demo call with Emitrr.

NGOs & non-profits

Investing in an SMS service for a non-profit could be a great thing, especially if you want to save money while communicating with all your NGO members. Using Emitrr’s VoIP and SMS capabilities, you can reach out to all your existing members or share updates with them for events at once. Using this software, you can grow your NGO community and send SMS, notifications, updates, etc., to people easily. 

Law

With features like file sharing, secure texting, appointment scheduling, reminder, review and reputation management, etc., Emitrr can also be used by law firms. You can even use Emitrr’s VoIP for law firms to connect with your law team and clients from anywhere, anytime, over a phone call.  

Insurance

You can use Emitrr’s VoIP for insurance businesses if you wish to handle high call volumes and manage multiple locations with ease. Insurance businesses can also utilize Emitrr’s other functions, such as sending survey links to collect customer feedback or send out automated SMS for sharing updates, promotions, etc.  

Religious institutions

Emitrr also caters to religious institutions such as a church, and with its church texting features, communication with church members can be improved seamlessly.

Conclusion 

So after seeing this detailed comparison on the best MessageDesk alternatives, we bet you’d have shortlisted a few platforms to try out. Did Emitrr make it to your list? If yes, then book a demo call to understand how Emitrr can fit your use case. 

FAQs