10 Best ClickSend Alternatives For Your Business

Introduction to ClickSend Alternatives

Is the ClickSend software not meeting your business needs? Are you looking for a better ClickSend alternative such as Emitrr? The CllickSend software has been in the game for a decade. However, the offerings of this software are not enough for businesses that wish to extract maximum benefit from text messaging. Customers want a ClickSend replacement offering diverse features needed to sustain next-gen competition. 

If you are one of those ClickSend customers wanting more diverse texting software then here’s a quick look at the alternatives that have discussed in detail below: 

But before we reveal to you the best replacement of ClickSend, have a look at a quick overview of this software. 

What is ClickSend?

ClickSend is a well-known SMS software that offers messaging and communications tools, including SMS, MMS, Voice, Email, Fax, etc., for businesses to simplify customer communication. The platform offers customization through API and offers 24×7 support. However, pricing issues, software lag, and complex design are some big issues that make users look for ClickSend alternatives. 

ClickSend Features

• Online SMS: Send SMS across the globe right from your browser.
• SMS gateway API: Use ClickSend SMS API to build whatever you want for the applications you are using currently. 
• SMS Automation: Without any coding, create and add set-and-forget automation for all your recurring messages.
• 2-way SMS conversations: Improve customer experience by having one-on-one conversations with them.
• Promotional SMS campaigns: Create easy and quick SMS campaigns to promote your services & products, or to give information, etc. 
• Email to SMS: Convert your emails to SMS from almost any email provider. 

ClickSend Pros and Cons

ClickSend Pros

• Customization: ClickSend allows you to build whatever features you want through its API,allowing you to benefit from customization.
• 24×7 global support: ClickSend offers 24x real-time, global chat support, unlike  many ClickSend alternatives. 
• Reliability & security: ClickSend offers security capabilities such as built-in firewalls, encryption in transit with TLS, etc., to increase privacy and control network access.

ClickSend Cons

• Cluttered interface: ClickSend’s interface is very cluttered, and its product and services drop-down menus don’t function properly.
• Laggy ClickSend app: ClickSend app has a lot of bugs, causing many functionalities to be inconsistent.

More issues with ClickSend are shared below. 

ClickSend Pricing

ClickSend charges on the basis of SMS volume. ClickSend SMS pricing starts at $0.0936/ message for SMS volume under 5K and goes up to $0.0818/ message for SMS volume over 150k. Other than this, ClickSend also charges an extra $133.43/ month for a dedicated number. 

ClickSend Integrations

Here’s a look at a few ClickSend integrations:

• Zapier
• Salesforce
• Zoho
• Microsoft Power
• IFTTT
• Make
• Bubble.io
• And more..

ClickSend Support Channels

• Phone
• Email
• Chat
• Knowledge base

ClickSend Reviews & Ratings

ClickSend’s overall customer rating is 3.9/5 on Capterra and 4./5 on g2. Here’s what customers are saying about ClickSend:

“The product is so slow, sluggish, and horrible, I can’t even explain it. I don’t believe in negative reviews, but I have to warn others.”

“Clicksend is super easy to set up and it’s so important in our day-to-day communication.”

Source: Capterra

Reasons to Look for a ClickSend Alternative 

• Issues with ClickSend pricing: Customers feel that the pricing of ClickSend is quite high compared to the features they offered. Unlike ClickSend alternatives,  the platform provides a non-flexible payment option.
• Poor texting capabilities: The customers of ClickSend often complain that the texts started failing but still were charged. The SMS templates are not flexible. Even the layouts offered for SMS templates are outdated and difficult to configure. 
• Cluttered interface: ClickSend dashboard is quite “complex and cluttered.” The product and services drop-down menus don’t function properly and the overall performance of the software is prolonged. So, the customers have faced a lot of delays in their business outcomes with the ClickSend software.
• Slow ClickSend support: Customers are very disappointed with the lack of customer support ClickSend offers. Customers complained that the CllickSend support team is very slow with responses. The support team is highly unprofessional and doesn’t offer many helpful solutions.
• Laggy software: Users feel that the software had a lot of bugs causing many functionalities to be inconsistent. Even the backend has data inconsistency causing issues with the structural workflow.

Features to look for in ClickSend Alternative

• AI Capabilities: The first thing to consider in a messaging app is AI. You can look for an app that uses AI. AI can be used in drafting messages, giving suggestions, and simplifying workflow or in reducing redundant tasks. 
• Unified inbox: This feature lets you access and reply to messages that you receive from different platforms, such as Google Business profile, Yelp, Facebook page, or web chat, all in one inbox. With this feature, you don’t have to switch between different platforms.
• Two-way texting: This is a must-have feature for any ClickSend alternative. This feature lets you conversate with your customers back and forth. Because of this feature, they can ask questions to you or give you feedback right away, which helps you connect better with them.
• Mass Texting: Mass or bulk texting lets you send SMS to your customers in bulk. Using this feature, you simply need to upload a list of contacts and type a single SMS, which will be sent to all at once. This feature allows for a quick way to send personalized messages to many people at once.
• MMS messaging: You may want to send images, videos, or any other files with your customers for maybe event invitations,  greetings, promotions, etc. So make sure the ClickSend alternative you choose has an MMS messaging feature.
• Webchat-to-text: This is another helpful feature to look for when analyzing ClickSend competitors. This feature not only allows you to initiate conversation with website visitors, but it also collects user information so that you can send SMS to them even when they leave your website.  
• Missed call to text: Missed call to text feature sends automated SMS to missed calls. This ensures you don’t miss any sales opportunities and are able to get back to your missed calls.
• Webchat: This feature allows website visitors to interact and start a conversation with you right on your website. The conversation could be with an actual persona, or it can be with a chatbot powered by AI.
• Integrations: Ensure that the ClickSend competitor that you are looking at integrates with your current CRM/EHR/PMS tools seamlessly. This is extremely important, or else your workflow may be entirely disrupted.  
• Auto-responders: Auto-responders automatically send SMS to customers based on the questions they ask. For this, you simply set up different responses for specific keywords, and whenever a person asks a question containing the keyword, they will be sent an automated response. 
• Automated Reminders: This feature allows you to send automated reminders to your patients or customers. These reminders can be in a sequence, or they can be scheduled as well. If your business involves making appointments, then this feature is a must-have when looking for a ClickSend messaging alternative.
• Schedule-based texting: Look for this feature if you want to be able to schedule SMS and if you wish to optimize your time in an efficient manner. 
• Analytics and reporting: Lastly, when looking for a ClickSend texting alternative, look for a reporting and analytics feature. This feature helps you in tracking down the performance of your campaigns. Using this effective tool, you can access different performance metrics like total SMS sent, opened, replied, converted, etc., and optimize your campaigns accordingly. 

10 Best ClickSend Alternatives

1. Emitrr
2. SimpleTexting 
3. EZ texting 
4. Textmagic 
5. Textellent
6. Textedly 
7. Textline
8. Sakari
9. Voxie
10. Avochato

1. Emitrr | Emitrr Vs ClickSend

Emitrr Overview

Emitrr is a comprehensive SMS and customer communication software and invariably the best ClickSend alternative. This software comes with just as many features as ClickSend, be it MMS messaging, two-way messaging, mass/bulk texting, and more. Emitrr is also very, and it offers volume-based pricing that both large and small businesses can afford. Additionally, Emitrr integrates seamlessly with over 500 third-party CRM/PMS/EHR tools and software. Emitrr is also HIPAA and TCPA-compliant, making it a great option for healthcare professionals as well. Here’s a detailed overview of Emitrr: 

Emitrr Features 

Emitrr offers a wide range of features, including:

• 2-way texting: Allow your customers to text back to you with two-way texting and get into a conversation with them for better engagement. 
• Mass/bulk texting: Send SMS to a large number of people at once and save tons of time. 
• Group texting: Send group SMS and get replies on the same text thread.
• Recurring texts: Send out recurring SMS for things like appointment reminders, booking updates, promotions, etc.  
• MMS messaging: Include multimedia such as images, videos, and other files with multi-media messages. 
• Drip campaigns: Send a series of personalized SMS to your contacts.
• Integrations: Automate your workflow and daily tasks by connecting Emitrr with your third-party apps.
• Contact management: Categorize, manage, and tag all your contacts for better clarity in communication.
• Unified inbox: Access and reply to conversations from different platforms, such as Web, Facebook, phone, etc., with a unified inbox.
• Personalization: Use this feature to send custom SMS to your customers.
• Automation: Scheduled messages or set up automated responses for certain triggered keywords. 
• Reports: Track resolution time, customer service volume, response time, etc., with this useful feature.  
• Chat-based SMS survey: Attach links to surveys or reviews and send them to customers via SMS to gather customer feedback. 
• Custom field & templates: Create SMS templates for different responses and customize them to send SMS to your customers.
• Auto-replies: Set automated replies for frequently asked questions.
• Landline texting: Text-enable your existing business landline number and use it for both calling and sending SMS.
• Export chats: Transfer chat data from one platform to another securely. 
• Opt-outs: Allow your customers to opt out of your messages with this must-have option. 
• Link shorteners: Share tracking or review links in a presentable format to reduce spam rate.   
• Web chat to text: Turn website visitors into potential customers by engaging them in a conversation right on the website.  
• Conversation tagging & folders: Add tags to conversations on the basis of their category, response, nature, etc., for easy identification. 
• Bilingual messaging: Conversate with users in more than one language. 
• VoIP: Enjoy VoIP features like call recordings, disposition, IVR, edit extensions, calling analytics, call transfers, voicemail transcription, and more. 
• Reputation management: Build your online reputation across review platforms like Google, Facebook, Yelp, etc., with tools like survey automation, feedback tracking, link sharing, and more. 
• And much more!!

Pros of Emitrr

• 5-star customer service: Emitrr takes great pride in offering exceptional customer service and even boasts a solid 5/5 star rating on Capterra for the same. 
• Feature-rich product: Emitrr not only offers plenty of SMS features but also comes with capabilities like scheduling, reminders, reputation management, VoIP, etc. 
• 100% transparency, no hidden charges: Emitrr offers complete transparency with no hidden charges or surprises later that may ruin your experience. 
• Customization at a great price: With Emitrr, you can get customized price quotes depending on your business needs and texting volume. 
• AI feature: Emitrr is currently building many helpful AI features as well.

Cons of Emitrr

New features are being added.

Emitrr Pricing

Emitrr offers flexible and affordable pricing options depending on your business needs. Please contact support to get a price quote. 

Emitrr Integrations

Emitrr integrates with more than 500 tools and software across different industries such as Home service, dental, recruiting, real estate, etc. Have a look at some of them: 

• MailChimp
• Denticon
• AthenaHealth
• Zapier
• HubSpot
• Facebook
• HouseCall Pro
• And more!

Emitrr Reviews & Ratings

Emitrr has a solid 5/5 star rating on Capterra and have a look at what customers are saying about it: 

“You have it all integrated into one platform, the signatures, the amount of characters, you can attached files, send photos. You are able to create and send forms. Unlimited amount of things we can use and take advantage of.”

“It’s very easy to use and the developers and team have an incredibly efficient and fast response time.”

Source: Capterra 

Emitrr Support Channels

• Live chat: Chat with Emitrr’s live representatives
• Phone: Call Emitrr at +1 (210) 941-4696
• Email: Send email to Emitrr’s support team at [email protected]
• Knowledge base
• FAQs/forum
• SMS

2. SimpleTexting | Emitrr Vs SimpleTexting

SimpleTexting Overview

SimpleTexting is a popular cloud-based SMS marketing and text messaging platform. This ClickSend alternative allows users to send out mass SMS, engage in one-on-one conversations, and much more! SimpleTexting has a highly intuitive interface, and it offers seamless integration with third-party tools; having said that, high pricing is SimpleTexting’s biggest pain point and also the biggest reason why smaller businesses especially tend to choose other SimpleTexting alternatives instead.  

SimpleTexting Features 

• Autoresponders: Send automated replies to your customers for frequently asked questions by setting certain triggered keywords. 
• Link shortening and tracking: Shorten links to make them look presentable in your SMS and also to reduce SMS spam rate.
• Two-way texting: Get in a one-on-one conversation with your customers and increase their engagement with your business. 
• Text-to-Join keywords: Set custom keywords or texts that users can send to your business number to subscribe to your messages.
• MMS messaging: Include multi-media such as images, videos, and other files with multi-media messages. 
• Subscriber list segmentation: Segment your contact list on the basis of age, demographics, behavior, etc., to organize them in a better way. 
• Customizable sign-up forms: Create customizable sign-up forms to get subscribers from your social media channels, web, etc. 
• Analytics and reporting: Track resolution time, customer service volume, response time, etc., with this useful feature. 

Pros of SimpleTexting

• Seamless integrations: This ClickSend alternative offers seamless integration with more than 1000 third-party apps and tools.
• Great analytics and reporting tool: SimpleTexting’s reporting and analytics tool offers very detailed reports and tells you how well your SMS campaigns are performing. 
• Intuitive interface: SimpleTexting’s interface is quite intuitive. It is made keeping users in mind and is really appreciated by customers for the same. 
• Reliable customer service: SimpleTexting’s customer team is very professional and well-equipped with knowledge to help users out whenever they are stuck. 

Cons of SimpleTexting

• SimpleTexting is expensive: SimpleTexting’s pricing goes up to $899 a month, making it a much more expensive software compared to other ClickSend alternatives listed in this guide. 
• Complex renewal & billing process: SimpleTexting’s renewal and billing process is complex, and users do not like how they are charged every month. 
• HIPAA compliance: SimpleTexting does not comply with HIPAA and cannot be used by healthcare professionals.
• Limited international messaging: SimpleTexting supports SMS only in the US and Canada, making it a poor choice for scaling businesses.

SimpleTexting Pricing

SimpleTexting’s pricing starts at $39 and goes up to $899 a month, depending on your business needs and texting volume. 

SimpleTexting Integrations

SimpleTexting integrates with 1000+ third-party tools, including:

• Salesforce
• MailChimp
• Slack
• Hubspot
• Integrately
• Instagram
• Zapier
• Pabbly
• Amplifier
• Podio
• And much more!

SimpleTexting Reviews & Ratings

SimpleTexting’s overall customer ratings on both g2 and Capterra is 4.7/5, and here’s what SimpleTexting customers are saying:

“The application is easy to use and also user-friendly. Can be easily integrated.”

“Seems like a bait and switch. I signed up with a certain number of credits and was never warned about extra charges that will be applied. This was only brought to my attention at the time of the renewal with a large bill.”

Source: Capterra 

SimpleTexting Support Channels

These are the SimpleTexting customer support channels that you can find:

• Chat
• Phone
• Email
• Knowledge base
• FAQs

3. EZ Texting | Ez Texting Vs ClickSend 

EZ Texting Overview

EZ texting is a comprehensive SMS and marketing platform for small businesses and one of the best ClickSend alternatives. The software offers capabilities for SMS marketing campaigns mostly and comes with common SMS features. EZ Texting is highly appreciated by users for its intuitive interface that allows for easy training and onboarding; however, this software’s biggest con is its expensive and misleading pricing plans. Here is a detailed look at what EZ Texting has to offer:

EZ Texting Features 

• Mass messaging: Create contact lists easily and send them SMS in bulk to save your precious time.
• Two-way texting: Get in a one-on-one conversation with your customers and increase their engagement with your business. 
• Custom keywords: Create unlimited SMS keywords for your different business campaigns.
• Contact management: Narrow down your contacts into groups and lists and then send targeted SMS to them.
• Analytics and reporting: Get detailed insights on how your SMS campaigns are performing with metrics like click rate, SMS delivery rate, etc.
• Grow contributor lists: Upload your opted-in contacts in bulk & grow your list with QR codes, keywords, and forms.
• AI-Powered SMS compose: Use AI to draft SMS and different kinds of templates.
• Generative AI: Take advantage of AI to generate two-way personalized SMS and send them automatically for targeted customer engagement.

Pros of EZ Texting

• Many AI automation features: This alternative to Clicksend comes with many advanced AI automation features, such as AI-powered messaging and generative AI for message composition, that help in drafting SMS and simplifying customer communication. 
• Great customer support: Ez Texting’s customer service is really good and is highly appreciated by customers for receiving prompt and professional assistance.
• Easy setup & onboarding process: Setting up and getting started with this texting software is a breeze, which makes the onboarding process quick and helps you get started in no time. 

Cons of EZ Texting

• High cost: EZ Texting is expensive for small businesses, and it is also pricey as compared to other Ez Texting alternatives.
• Issues in Ez Texting’s SMS delivery: Ez Texting users frequently complain about issues with message delivery when using the EZ Texting app, and that really affects urgent business communication. 
• Glitchy software: This ClickSend alternative is also quite glitchy, and because of this, basic tasks such as setting up texting campaigns become quite a challenge.

EZ Texting Pricing

There are four EZ texting pricing options to choose from:

• 500 messages: $29/month
• 1000 messages: $49/month
• 2000 messages: $79/month
• 3000 messages: $109/month

EZ Texting Integrations

Ez Texting integrates with a bunch of tools, including: 

• SquareSpace
• Zapier
• HubSpot
• Salesforce
• Vortext
• QuickDesk
• Mailchimp
• CustomerX
• And more.

EZ Texting Reviews & Ratings

Ez Texting has an overall rating of 4.5/5 on g2 and 4.3/5 on Capterra. Here’s what Ez Texting users are saying:

“I was able to use the service right away and with free credits to try it out before I had to purchase anything. It allowed me time to ensure the service was right for my needs and really see the benefits for the company before making a commitment to it.”

“The platform is constantly pushing for increasing expense. And pricing displays are misleading to say the least.”

Source: Capterra 

EZ Texting Support Channels

• Chat 
• Phone
• Email
• Faqs
• Knowledge Base

4. Textmagic | Textmagic Vs ClickSend

Textmagic Overview

Textmagic is a popular business text messaging service and one of the oldest texting software that offers plenty of unique SMS features. The software is great to simplify internal staff and external communication, with features like reminders, two-way SMS chats, notifications, etc. Having said that, you must know that Textmagic lacks many integration options and other essential SMS features. Here’s a detailed look at Textmagic. 

Textmagic Features 

• Two-way SMS chat: Engage in two-way conversations with customers.
• Toll-free texting: Deliver reminders, alerts, and SMS and have conversations with your customers in the U.S. and Canada.
• Text marketing lists: Sort contacts into groups and lists to optimize your communication strategy.
• Long text messages: Send SMS with up to 918 characters in length. 
• Incoming message automation: Create automatic rules for processing incoming SMS and for adding subscribers to lists automatically. 
• SMS opt-out management: Allow your subscribers to opt out of your SMS with an opt-out feature.
• Global SMS coverage: Reach your customers across the globe with access to 190+ countries and 1,000 mobile networks.
• Email to SMS: Convert emails into SMS and send them out to customers. 

Pros of Textmagic

• Modern interface: Textmagic’s interface is quite modern and well thought out, and users highly appreciate how easy it is to use it. 
• Many customization options: Textmagic comes with plenty of customization options, be it for optimizing website, list building, sending SMS, and more. 
• Supports long text messages: Textmagic allows users to send not only short SMS but also longer SMS with up to 918 characters, unlike many other texting software.

Cons of Textmagic

• Missing SMS features: Textmagic does not offer many SMS features such as scheduled-based texting, web chat-to-text, missed call-to-text, group texting, etc.
• Limited integration: One of the biggest disadvantages of Textmagic is that it is integrated with only Zapier. 
• Inconsistent support: This ClickSend competitor does not offer 24×7 customer support, and many customer reviews suggest that their support team takes too long to answer queries. 
• Expensive pricing: Textmagic’s SMS pricing starts at $0.04 per SMS, which can cost anywhere from $20 to $1,000, making it more expensive compared to other Textline alternatives.

Textmagic Pricing

Textmagic offers three kinds of pricing options:

• Essential: $24.5/ 500 texts/ month
• Professional: $80/ 2,000 texts/ month
• Connect: $100/ 10,000 texts/ month

Textmagic Integrations

Textmagic integrates with Zapier only. 

Textmagic Reviews & Ratings

Textmagic customer rating on Capterra is 4.6/5 and on g2 is 4.4/5. Here’s what customers are saying about Texmagic:

“The prices of the sms compared to other services can be a bit high. Additionally I have had problems to reach all operators, apparently it is a problem with the number portability of this country.”

“We have been using TextMagic for over a year now and we love the simplicity of use, detailed reporting, and great price.”

Source: Capterra

Textmagic Support Channels

• Chat
• Phone Support
• Email/Help Desk
• FAQs/Forum

5. Textellent | Textellent Vs ClickSend 

Textellent Overview

Textellent is a powerful customer service text messaging software. This software can help you boost customer satisfaction and reduce wait times by turning your main business line into a direct text hotline. The software is highly appreciated for its customer support and features. However, its complex interface is something that puts people off. 

Textellent Features 

• Automated scheduling: Send automated scheduled SMS. 
• Automated campaigns: Automate group messages, text blasts, and recurring blasts based on the tags assigned to contacts.
• Multi-location support: Manage your business inboxes across all your business locations. 
• Mass texting & group texting: Send messages to 10s or 1000s of your contacts instantaneously. 
• Inbox filters: Use inbox filters to sort conversations. 
• Recurring text blasts: Schedule SMS that needs to be sent out regularly, such as monthly meetings, payment reminders, etc.

Pros of Textellent

• Excellent customer support: Users appreciate how knowledgeable and helpful Textellent’s customer service representatives are.
• Useful features: This ClickSend alternative offers great customer service texting features that can be very helpful in smooth customer interactions. 

Cons of Textellent

• Complex interface: Many Textellent user reviews suggest that the software has a very complex interface and is not at all easy to use. This lack of ease makes users look for alternatives.
• Messaging limitation: There is a limitation to how many SMS you can send in a day using Textellent, which can be a big issue for businesses with a wide customer base. 

Textellent Pricing

Textellent offers a 14-day free trial and three pricing options:

• Essentials: $49 a month
• Standard: $99 a month
• Premium: Custom

Textellent Integrations

Textellent integrates with a bunch of options, including:

• Zapier
• HubSpot
• Zoho
• Salesforce
• 1CRM
• Taxwise
• And more!

Textellent Reviews & Ratings

Textellent has an overall rating of 4.9/5 on Capterra and 4/5 on g2. Here’s what Textellent customers are saying:

“The customer service is excellent. The representatives have all been very knowledgeable and helpful.”

“The software is not user friendly unless you have the skills.I have not been able to use 95% of the software”

Source: Capterra 

Textellent Support Channels

• Phone
• Text
• Email
• FAQs

6. Textedly | Textedly Vs ClickSend 

Textedly Overview

Textedly is an all-in-one SMS marketing platform using which you can send anywhere from 10 to 100,000 SMS to your customers. The software comes with many SMS features, such as an opt-in subscriber list, message scheduling, analytics, and more. Textedly also offers multiple pricing options; however, it’s not the best value-for-money option. Here’s a detailed overview of Textedly: 

Textedly Features 

• Two-Way SMS: Engage in two-way conversations with customers.
• Long text message: Send longer SMS with over 455 characters to your customers.
• SMS data collection: Textedly automatically retrieves data such as city, State, and ZIP code for all your subscribers and imputes it automatically. 
• Conversation triggers: Create conversation triggers to send out automated SMS to your subscribers.
• Multiple user support: Add multiple users to your Textedly account. 
• Auto reply texts: Set up automated replies to customers for the most frequently asked questions and save a lot of business time. 
• Schedule a text: Use a built-in calendar to schedule a single or mass group text message for a future time and date.

Pros of Textedly

• Useful texting features: This alternative of ClickSend offers a wide range of unique SMS features such as long SMS, free incoming SMS, single send, etc. 
• Textedly pricing is affordable: Textedly’s is very affordable, with pricing starting at $26 per month.
• Unlimited contact management: Using Textedly you can manage unlimited contacts in your list.
• Ease of use: The platform is pretty easy to use and requires little to no technical knowledge. 

Cons of Textedly

• No dedicated customer support: Textedly does not offer dedicated customer support with all their plans. You can get access to dedicated customer support only with their higher plans.
• Not that scalable: Textedly is not suitable for scaling enterprise businesses.
• No AI features: Textedly lacks AI features for better automation and optimization. 
• Limited customization: Although Textedly has an intuitive interface, it lacks depth of customization. 

Textedly Pricing

Textedly offers a free 14-day trial, and three paid plans:

• Basic: $26 per month for 600 messages
• Bronze: $38 per month for 1200 messages
• Plus: $69 per month for 2400 messages

Textedly Integrations

Here’s a list of Textedly integrations: 

• Salesforce
• Zapier
• MailChimp
• Zoho
• Constant Contact
• HubSpot
• Zendesk
• And more..

Textedly Reviews & Ratings

Textedly has a rating of 4.5/5 on Capterra and 4.6/5 on g2. Here’s what customers are saying about Textedly

“Textedly is super easy to set up and start texting. The team are happy to help with any questions you have to help you get started.”

“No mobile apps nor video tutorials and not event one integration. Compared to others the large, monthly cost did not get you nearly what the competitors would give you.”

Source: Capterra

Textedly Support Channels

• 24/7 (live rep) 
• Chat 
• Phone support
• Email/Help desk

7. Textline | Textline Vs ClickSend 

Textline Overview

Textline is a secure text messaging app that simplifies customer communication, process automation, and team collaboration. This ClickSend alternative is suitable for marketing, sales, modern customer support, and logistics. Textline can be useful for both small and enterprise businesses to simplify their business communication goals. Having said that, a high price tag and lack of automation features are the two biggest downsides of this software.  

Textline Features 

• Group texting: Send messages in groups and get replies on the same text thread.
• SMS templates: Utilise SMS templates and reduce time spent manually typing messages.
• Two-way SMS: Engage in two-way conversations with customers.
• Automated messages: Set up automated responses to common customer queries that are triggered based on pre-set keywords.
• Landline texting: Text-enable your existing landline number and use it for sending SMS as well as for calling. 
• Scheduled messages: Schedule both single and mass text messages to go out at a future time and date.
• Text surveys: Create custom SMS surveys or use Textline’s pre-built customer satisfaction surveys to get actionable insights from your contacts.
• ‍Mass texting: Send SMS to a large number of people and receive individual replies from them. 

Pros of Textline

• Ease of use: Textline’s interface is very intuitive and easy to use, and you require no technical knowledge to use it efficiently. 
• Great customer service: Textline has a 5-star customer service rating on Capterra. Reviewers highlight the responsiveness and helpfulness of their customer support team.
• Great workflow: Textline allows users to enjoy a smooth workflow where users can assign/claim text chains to team members, utilize address books, collaborate together, resolve text chains, and move on.

Cons of Textline

• High Textline cost: Textline’s pricing starts at $20 per user. The price could quickly increase as you add more users.
• Hidden charges: Other than high costs, Textline also has hidden charges like industry fees, extra messaging costs, etc., making it expensive for businesses. 
• Delay in sending SMS: Many Texline reviews suggest that users often face errors and delays in sending SMS, which makes it challenging for smooth operations.

Textline Pricing

There are four Textline pricing options available:

• Limited: $20 per month / per agent
• Standard: $30 per month / per agent
• Pro: $50 per month / per agent
• Enterprise: Custom pricing 

Textline Integrations

Here are some of Textline integrations that you can find: 

• Talkdesk
• Salesforce
• Aircall
• ZapierHubSpot
• Slack
• Freshdesk
• Pipedrive
• And more.

Textline Reviews & Ratings

Textline rating on Capterra is 5/5 and on g2 is 4.5/5. Here’s what customers are saying about Textline:

“Amazing product! Super easy to use and lots of great features”

“The updates made are not always user-friendly especially on mobile versions. Limits on what you can input in messages and setting up contact lists for announcements requires some work arounds. The biggest con is the price you pay for users and then text charges above and beyond the basics.”

Source: Capterra

Textline Support Channels

• Email/Help Desk
• Knowledge Base
• Chat

8. Sakari | Sakari Vs ClickSend 

Sakari Overview

Sakari is a complete business texting software that offers a product suite, integrations, and features to accomplish your daily business tasks with ease. The platform offers excellent support and many useful texting features and is very reliable. However, this ClickSend alternative needs to improve its automation features, and it can become quite expensive as your messaging needs increase. Have a detailed look at Sakari below: 

Sakari Features 

• Email to SMS: Transform your emails into text messages and expand your reach. 
• Autoresponders: Set auto responses based on certain triggered keywords and send SMS automatically. 
• URL shortener: Use a URL shortener and attach short links to your SMS to reduce spam rate and to make it look more professional. 
• SMS scheduler: Schedule SMS and send it out on a later day and time. 
• Lists: Organize and segment contacts strategically for running focused campaigns.
• Campaigns: Create, automate, and schedule SMS campaigns for different business purposes. 
• International messaging: Send and receive SMS in over 100 countries through a single provider.  
• Sakari mobile app: Use the Sakari app and manage all your conversations right from your phone anywhere, anytime. 

Pros of Sakari

• Great customer support: Sakari users love how responsive and reliable their customer support team is.  
• Sakari AI: You can use Sakari’s AI-powered messaging to generate prompts and use it when sending SMS to your customers. 
• Reliable software: Users love how they can use Sakari to run campaigns and deliver SMS to customers without any delays or other technical issues. 
• User-friendliness: Customers highly appreciate how easy it is to use Sakari, and users love the simplistic and modern design of this software. 

Cons of Sakari

• Higher per segment cost: Sakari’s per segment cost is quite high, and it costs way more than many other competitors of ClickSend that we have listed so far.
• Checking responses can be tiring: Sakari has a confusing inbox, and depending on your integration, you may be required to check every conversation individually to see new responses. 
• Automation can be improved: Sakari offers limited tools for automation, and they can really work on adding more automation features to reduce redundant tasks.

Sakari Pricing

Sakari’s pricing starts from $25 a month, which includes 823 message segments. Any additional messaging segment costs $0.0304. Also, this ClickSend alternative charges an additional fee for calling and other functionalities, which can increase the overall monthly charges a lot.

Sakari Integrations

Sakari seamlessly integrates with many third-party tools, including:

• Slack
• Hubspot
• Pipedrive
• Cradle
• Aircall
• Call Rail
• Zoho
• Zapier
• Twilio
• And more!

Sakari Reviews & Ratings

Sakari’s overall customer rating is 4.5/5 on both Capterra and g2, and here’s what Sakari customers are saying: 

“It’s relatively reliable. Also the setup was not complicated.”

“We had glitches where the customer received multiple texts against the workflow.”

Source: Capterra 

Sakari Support Channels

• Email
• Phone

9. Voxie | Voxie Vs ClickSend

Voxie Overview

Voxie is an intuitive text messaging and marketing platform that is specifically meant for franchise businesses. The software offers many SMS and SMS marketing features to improve customer engagement for franchise business owners. The platform is highly appreciated by customers for its reliable customer support and intuitive interface. Having said that, Voxie does not offer the best value for money for the price it charges and is also not suitable for any other kind of business. 

Voxie Features 

• Two-way messaging: Get in a one-on-one conversation with your retail or restaurant customers. 
• Conversational AI: Use Voxie’s conversational AI to personalize responses and improve conversations with your customers. 
• Targeted campaigns: Send out targeted campaigns to your contact list to share updates, discount coupons, promote your new products, etc.
• Follow-up SMS: Set up follow-up messages to your customers and keep them in the loop. 
• Schedule SMS: Schedule SMS to be sent out at a later time and date.

Pros of Voxie

• Ease of use: Voxie customers love how incredibly easy it is to use this tool. Users appreciate its intuitive interface and simplistic design. 
• Reliable customer support: Voxie’s customer support is highly appreciated by users for its responsiveness and effective solutions to problems.  

Cons of Voxie

• Missing Android app: Voxie does not offer an Android app, so Android users are not able to access the platform because of this.
• Complex features & their execution: Voxie’s features, such as sending mass texts, scheduling SMS, etc., can be complex to execute. 
• High pricing: Although Voxie has not shared its pricing structure, many user reviews point out that the software is expensive. 

Voxie Pricing

Voxie has not revealed its pricing structure on the website; you will need to get in touch with them to know what their pricing looks like. 

Voxie Integrations

There is no information available regarding Voxie’s integrations. 

Voxie Reviews & Ratings

Voxie has an overall customer rating of 4.8/5 on g2 and here is what Voxie customers are saying:

“It seems like there still isn’t an app for Android phones. We just were able to get the app for our staff with iPhones which will be extremely helpful. We also noticed that we can’t mark message as “unread” via the current app which would be nice since we have several people utilizing it. Also, the cost is a bit high for us as a non-profit, but we need the service.”

“Voxie is very user friendly and it synched well with our platform.”

Source: g2

Voxie Support Channels

• Email
• Knowledge base
• SMS
• FAQs

10. Avochato | Avochato Vs ClickSend

Avochato Overview

Avochato is a business texting platform meant for customer service, marketing, and sales operations businesses. The platform offers SMS features and live chat options for businesses to improve external and internal communication. Avochato regularly updates new features and offers excellent customer support. However, high pricing and sluggishness in the app are its biggest pain points. Have a look at Avochato in detail below:

Avochato Features 

• Shared inboxes: Use shared inboxes to manage conversations from different platforms, such as live chat, WhatsApp, and SMS, right from a single shared inbox.
• Mobile app: Access and reply to your customers from anywhere by using the Avochato mobile app for both iOS and Android users. 
• Keywords: Send out auto-responses based on certain specific keywords.
• Templates: Use templates to draft responses for repetitive questions and save a lot of time. 
• Broadcasts: Reach out to many people at once with the click of a button and allow them to respond to you privately. 
• Auto assignment: Assign conversations to your team members automatically. 

Pros of Avochato

• Reliable support team: Avochato’s support team is efficient and very professional. And users really appreciate how quickly they get solutions to their problems. 
• Smooth Avochato app: The Avochato app is extremely user-friendly; it is smooth, intuitive, and very easy to use.
• Updates regularly: Avochato constantly updates new features, and users love that. 

Cons of Avochato

• Laggy software: Avochato requires multiple refreshes; it lags and even crashes many times, hampering the workflow of businesses.
• No option to attach files: Avochato lacks in offering basic features like attaching files, videos, images, etc. This may not be ideal for businesses that are required to send files to their customers. 
• High pricing: Avochato’s standard plan starts at $250 per user per month, which is quite expensive compared to Avochato alternatives.
• Limited integration: Avochato facilitates most of its integrations through Zapier, so it might or might not integrate with your existing tools. 

Avochato Pricing

Avochato offers a 14-day free trial and three pricing plans:

• Lite: $23 per month/per user 
• Standard: $42 per month/per user + $210/month platform fee 
• Premium: Custom

Avochato Integrations

Avochato facilitates most of its integrations through Zapier, and here are integrations that this platform:

• Slack
• Salesforce
• Microsoft Teams
• Zapier

Avochato Reviews & Ratings

Avochato has al rating of 4.4/5 on g2 and 4.7/5 on Capterra, and here’s what Avochato customers are saying: 

“Support is great and the company is very responsive to needs of clients. This software has given us much more flexibility in communication and that has been a huge benefit to our office.”

“Software is a bit laggy and glitchy, requiring multiple refreshes. Also iPhone app lacks a lot of essential features”

Source: Capterra 

Avochato Support Channels

• Email
• 24/7 Live Support
• Phone
• Chat

Why Is Emitrr The Best ClickSend Alternative?

Robust software

Emitrr app performs well on any network and device easily. The failure rate of the platform is minimal thereby no system crashes. Emitrr platform is built for taking load. The software has gone through multiple rounds of testing to handle any input. It’s best to say that Emitrr software, as a Clicksend alternative, is built to enhance the working efficiency of your businesses. 

Highly intuitive features 

Emitrr really stands out as the best ClickSend alternative among all competitors. Emitrr offers numerous features like two-way texting, group texting, automated message responders, missed calls to text, VoIP, and many more. These features are easy to use and super swift. This was not the case with ClickSend features. All the features of Emitrr are smooth and intuitive, thus providing 360-degree efficiency. 

End-to-end customer support 

Emitrr’s customer support is rated 5 stars on major review platforms. Even the users on different software review platforms have raved about the round-the-clock support Emitrr offers to its users. Emitrr takes pride in offering the best customer service, offering help at every step of the way. 

Easy Integration 

There would be no integration issues or loss of contacts/customer lists with Emitrr. This is because Emitrr offers more than 1000+ integrations. Integrations help customers streamline their workflows with utter ease and save considerable time.   

Transparent pricing policy 

The pricing of Emitrr is just so that every user can experience Emitrr’s top-notch services. The pricing structure of Emitrr is very transparent and flexible. Emitrr offers the best features and customized services depending on the client’s business needs. You pay for only what you use; there are no hidden charges, setup fees, or hidden fees involved.

Which Industries are Catered by Emitrr? 

Real estate

If you are a real estate business owner looking to generate more leads and improve communication with your remote team, then Emitrr is for you. For this, Emitrr offers  VoIP for real estate that come with features like conference calls, call forwarding, IVR, etc. Real estate business owners can also utilize Emitrr’s SMS features, such as SMS automation, missed-call-to-text, auto-replies, etc., to never miss out on a sales opportunity.

Healthcare & Clinics

Emitrr caters to all kinds of healthcare professionals be it veterinarians, dentists, medical spa clinic owners, ophthalmologists, surgeons, and more. Emitrr is HIPAA compliant, and it integrates with 500+ EHR/PMS tools such as AthenaHealth, Dentrix, etc., allowing you to take care of patient engagement and communication seamlessly. Emitrr also offers capabilities like reputation management, SMS, appointment reminders, VoIP, appointment scheduling, etc., and is also one of the best healthcare communication software.

Home service

Emitrr’s VoIP phone system and features like file-sharing options, 2-way SMS, recurring messages, etc., make it an ideal software for home service businesses as well. Additionally, Emitrr’s integration with CRM and home service tools automates several tasks, right from taking bookings to obtaining surveys, making it an ideal software for businesses in this industry.

Education & schools

SMS is a great communication channel for schools and institutions that require sharing frequent updates with students and their parents. As such, Emitrr’s SMS features, such as recurring reminders, bulk messaging, two-way texting, customization, SMS templates for schools, etc., can be very useful. 

Small businesses

If you are a small business looking to grow your subscriber list, improve customer communication or are simply looking for tools to market your products or services at an affordable price, then you should consider booking a demo call with Emitrr.

Ecommerce and retail

E-commerce or retail businesses in need of SMS or VoIP services to grow their subscriber list can do so by running retail SMS marketing campaigns using Emitrr. Emitrr comes with capabilities like campaign automation, reputation management, VoIP, and more, and using it, you can automate everything.

NGO’s & non-profits

Investing in an SMS service for a non-profit may be great for you if you want to communicate with all your members at minimal cost. Using Emitrr’s many SMS or VoIP capabilities, you can reach out to all your existing members or share updates with them for events at once. Using this software, you can also send SMS to other people and grow your NGO community easily. 

Insurance

Emitrr’s VoIP meant for insurance businesses can be used to handle high call volumes and to manage multiple locations. They can even utilise Emitrr’s other functions to send surveys and feedback forms for collecting feedback or to send automated SMS for sharing updates, promotions, etc.  

Law

Emitrr can also be used by law firms thanks to features like secure texting, appointment scheduling and reminders, file sharing, review and reputation management, and more. Additionally, Emitrr’s VoIP for law firms can also be utilised if you want to connect with your law team and clients from anywhere, anytime. 

Religious institutions

Emitrr is also used by religious institutions such as a church. And if you are in need of a church texting service or something similar to simplify and improve communication with your church member via SMS or call, then Emitrr is just the right solution for you as well.

Conclusion 

So after this detailed discussion about the best ClickSend alternatives, we bet you’d have shortlisted a few platforms to try out. Did Emitrr make it to your list? If yes, then book a quick call to understand how Emitrr can fit your use case. 

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