15 Best JustCall Alternatives For Your Business

Introduction

VoIP phone systems are popular more than ever in today’s business realm. The sheer credit goes to the usability of VoIP phone services. Unlike traditional cable phones, VoIP phone systems are less expensive yet more equipped to handle your high business demands. 

Justcall is one such software in the market offering decent VoIP features. However, the JustCall software comes with its shortcomings. So, its customers are looking for software options that classify as good JustCall alternatives. if you are looking for better JustCall alternatives or want insights on good software that provides VoIP services, then this blog is just what you need! Get ready to take notes!  

What is JustCall?

JustCall is a cloud phone system that simplifies business communication. It allows teams to make calls, send texts, and manage customer interactions from anywhere. With features like call forwarding, voicemail, and easy integration with tools like CRMs, JustCall helps businesses stay organized and improve customer service. It’s especially helpful for remote teams or businesses with a global customer base, giving them a reliable way to stay connected and handle communication smoothly.

JustCall Features 

• Quick & Easy Setup: Features a simple onboarding process with an intuitive, user-friendly dashboard.
• Seamless CRM Integration: Syncs effortlessly with top CRM tools to improve workflow efficiency.
• Cost-Effective for Small Businesses: Offers competitive pricing plans that are more affordable than many competitors.
• Global Calling & SMS: Supports international phone numbers, making it ideal for businesses operating worldwide.
• Reliable Customer Support: Provides responsive assistance via chat, email, and phone.

JustCall Cons

• Basic Analytics Capabilities: Reporting tools may not be robust enough for large enterprises.
• Inconsistent Call Quality: Some users report occasional latency or dropped calls.
• SMS Feature Limitations: Certain automation features are restricted in lower-tier plans.
• No Free Plan: Lacks a free option, which may be a drawback for startups.

JustCall Pricing Plans

• Essentials: $29/user/month
• Team: $39/user/month
• Pro: $69/user/month
• Business: Custom pricing

JustCall Integrations

• HubSpot
• Salesforce
• Zoho CRM
• Pipedrive
• Slack
• Zapier
• Freshdesk
• Intercom
• Zendesk

JustCall Reviews

“Amazing telephony solution for small businesses”

“Excellent solution and excellent customer support”

JustCall Support Channels

• Live Chat
• Email Support
• Phone Support
• Help Center & Documentation

Reasons to look for JustCall Alternatives 

Some of the reasons to look for alternatives to JustCall are: 

Missing Key Features 

Some essential tools, like advanced analytics and automation, are either basic or unavailable. If your business relies on detailed reports and workflow automation, you may need to explore JustCall alternatives with more comprehensive features.

High Cost for Small Teams 

JustCall’s pricing can be expensive for startups and small businesses. If you’re on a tight budget, looking at alternatives to JustCall with more affordable plans might be a smarter choice.

Limited Customization 

The platform doesn’t offer much flexibility in modifying features to fit unique business needs. If you need a more tailored experience, JustCall competitors may provide better customization options.

User Experience Issues 

Some users find JustCall’s interface confusing or not as smooth as expected. If ease of use is a priority, exploring JustCall alternatives with a more intuitive design can improve your experience.

Scalability Concerns 

As your business grows, JustCall might not scale efficiently to handle increased call volume and team expansion. Many JustCall competitors offer better scalability for businesses with evolving needs.

Integration Challenges  

While JustCall integrates with CRMs and other tools, the process can sometimes be clunky. If seamless connectivity is important, alternatives to JustCall may offer smoother and faster integrations.

Features to look for in a JustCall alternative

Let’s delve into the features one should consider while looking for JustCall Alternative: 

Cloud-Based System for Easy Scalability

A cloud-based system makes it simple to scale as your team grows. Whether adding users or expanding locations, a flexible platform ensures you’re always ready to grow without complicated setups.

Reliable VoIP Call Quality with Minimal Downtime

Clear, reliable calls are essential for customer satisfaction. A strong JustCall alternative should provide crisp VoIP call quality with minimal downtime, so your business never misses a beat.

AI and Automation for Smarter Workflows

AI-powered features streamline tasks like call routing, follow-ups, and reminders. JustCall competitors with smart automation can help you save time and improve productivity without manual effort.

Multi-Device Syncing for On-the-Go Access

Syncing across desktop, mobile, and tablets lets your team stay connected anywhere. A good JustCall alternative ensures you can handle calls, texts, and messages seamlessly across devices.

Omnichannel Communication for Seamless Interaction

Manage voice, SMS, email, and social messages from one platform. Alternatives to JustCall with omnichannel features help you engage customers without switching between tools.

Flexible Pricing Plans with No Long-Term Commitment

Look for pricing that fits your budget with no lengthy contracts. JustCall competitors often offer flexible, month-to-month plans, so you only pay for what you need.

Advanced Call Management and Routing Features

Efficient call handling boosts productivity. Choose a JustCall alternative with smart call routing, IVR capabilities, and call queuing to manage incoming calls like a pro.

CRM Integration for Better Customer Tracking

Integrating with your CRM helps track interactions and personalize outreach. The right JustCall competitor syncs with popular CRMs, making customer management effortless.

Bulk SMS and Text Messaging Capabilities

Easily send updates, promotions, and reminders with bulk SMS. A solid JustCall alternative includes powerful text messaging features to keep customers informed and engaged.

Video Conferencing for Remote Collaboration

Seamless video meetings help teams stay connected. JustCall alternatives with built-in video conferencing make remote collaboration simple, reducing the need for extra software.

Strong Security and Compliance Standards

Protecting customer data is crucial. Choose a JustCall alternative with encrypted VoIP calls, secure storage, and compliance with industry standards like GDPR and HIPAA.

Global Calling and Multi-Language Support

Reach customers worldwide with global calling and language support. A top JustCall competitor lets you expand internationally without worrying about connectivity issues.

Productivity Tool Integrations for Efficiency

Streamline your workflow by connecting with apps like Slack or Trello. Alternatives to JustCall with productivity tool integrations help teams collaborate without toggling between platforms.

Custom Business Numbers for Brand Identity

Enhance your brand with unique business numbers. A JustCall alternative offering toll-free, local, or vanity numbers makes it easy to build a professional image.

Call Analytics for Data-Driven Decisions

Detailed call analytics help you refine your strategy. JustCall competitors with reporting features let you track call volumes, durations, and customer trends to make informed decisions.

Real-Time Updates and Reliable Performance

Stay informed with live updates on-call status, queues, and messages. A dependable JustCall alternative provides real-time insights so you can react quickly to customer needs.

Contact Center Features for Enhanced Customer Service

A built-in contact center helps organize large teams. Look for JustCall alternatives with features like call monitoring, whispering, and performance tracking.

Third-Party App Marketplace for More Functionality

Access a marketplace full of add-ons and integrations. The best JustCall competitors let you expand your toolkit with apps tailored to your specific needs.

Personalized Branding and Customization Options

Customize voicemail greetings, SMS templates, and more. A great JustCall alternative lets you brand every interaction, so your business stands out.

Dedicated Training and Onboarding Assistance

Switching platforms is easier with hands-on support. JustCall competitors offering onboarding help and training ensure your team is up and running without headaches.

Mobile and Remote Work Support

A platform that works anywhere keeps teams connected. A reliable JustCall alternative should support mobile apps, remote access, and flexible setups for hybrid teams.

24/7 Customer Service for Instant Assistance

Round-the-clock support is invaluable for quick issue resolution. JustCall alternatives with 24/7 live chat, phone, and email support give you peace of mind.

Secure Encrypted VoIP Calls for Data Protection

Safeguard sensitive conversations with end-to-end encryption. A trustworthy JustCall competitor ensures your calls and data stay private and secure.

Smart Call Routing and IVR Capabilities

Ensure calls reach the right person every time. JustCall alternativeswith intelligent routing and IVR features help you deliver faster, more accurate customer service.

Top JustCall Alternatives For Your Business!

1. Emitrr
2. Dialpad
3. Ooma 
4. 8×8 
5. RingOver 
6. Mango Voice 
7. Viber 
8. Zoom 
9. Phone.com 
10. RingCentral
11. Grasshopper 
12. Aircall 
13. Vonage 
14. OpenPhone
15. Nextiva 

1. Emitrr

Emitrr stands out as a top JustCall alternative, providing a powerful communication platform with VoIP and texting at its core. Whether you need to make VoIP calls or send texts on the go, Emitrr ensures seamless connectivity. With advanced texting features and an intuitive interface, staying connected has never been easier.

Emitrr Features

• Never Miss a Call: Automatically forward calls when you’re unavailable so customers always get an answer.
• Smart Call Routing: Create call flows that effortlessly direct customers to the right team or department.
• Team Call Groups: Route calls to groups of employees to ensure faster responses.
• Dedicated Extensions: Give each team or employee their own extension for easier communication.
• Business & After-Hours Call Handling: Set different call rules for work hours and after-hours to manage expectations.
• Easy Scaling: Add new numbers, teams, or locations as your business grows—no tech headaches.
• Stay Connected Anywhere: Use Emitrr’s VoIP system on desktops, mobiles, or tablets anytime, anywhere.
• Effortless Internal Communication: Directly dial teammates using assigned extensions.
• Call Recording Options: Record calls automatically or on demand for compliance and training.
• Track Performance: Monitor call response times, missed calls, and handling times to improve efficiency.
• Personalized Customer Support: Have real, meaningful conversations with your customers.
• Mass & Group Texting: Quickly send messages to multiple customers at once.
• Secure Texting: Keep customer data safe with encrypted messaging.
• Targeted SMS Marketing: Run engaging SMS campaigns to boost sales and customer engagement.
• Easy Appointment Booking: Let customers schedule appointments through a simple online system.
• Missed Call Follow-Ups: Automatically text customers when they miss a call so they stay in the loop.
• Request Reviews via Text: Easily ask customers for reviews through SMS to improve your online reputation.

Bulk/Mass Text Messaging

• 2-Way Text Messaging: Engage customers with Two-way conversations by allowing replies to your messages.
• AI (Upcoming): Emitrr is adding AI features soon to make customer interactions even smarter.
• Mass/Bulk Texting: Helps in reaching large groups with a single click.
• Group Texting: Facilitate group conversations within the same thread.
• Recurring Texts: Schedule SMS for updates, promotions, or reminders.
• MMS Messaging: Send multimedia files like images and videos.
• Drip Campaigns: Automate personalized message series for your contacts.
• Third-Party Integrations: Seamlessly connect with third-party external tools to streamline workflows.
• Contact Management: Organize, tag, and categorize your contact list efficiently.
• Unified Inbox: Manage conversations from multiple platforms in one single conversation box.
• Personalized Messaging: Send tailored messages for better engagement.
• Automation: Automate replies and scheduled messages.
• Segmentation: Separate customer conversations based on tags or categories.
• Reports and Analytics: Track key metrics like response and resolution times.
• Chat-Based Surveys: Use SMS for customer feedback and reviews.
• Custom Fields and Templates: Create or modify templates to suit your needs.
• Auto-Replies: Respond to FAQs instantly.
• Landline Texting: Enable SMS on your landline number.
• Export Chats: Safely transfer data between platforms.
• Opt-Out Management: Allow customers to opt out of messages easily.
• Link Shorteners: Share links in a concise, professional format.
• Web Chat to SMS: Continue web-based conversations over text.
• Conversation Tagging: Organize threads with tags for quick identification.
• Bilingual Messaging: Communicate in multiple languages.

Emitrr Pros

• Exceptional Call Quality: Experience crystal-clear VoIP calls with reliable audio for seamless conversations.
• Easy-to-Use Platform: Enjoy a user-friendly interface designed for effortless navigation and convenience.
• Powerful Text Messaging: Utilize advanced SMS features for personalized and efficient customer interactions.
• Reliable Customer Support: Get fast and responsive assistance from Emitrr’s dedicated support team.

Emitrr Cons

• Upcoming VoIP Enhancements: Some advanced VoIP features are still in development and will be available soon.

Emitrr Pricing

For SMS, Emitrr offers a text-based pricing model that starts at $149 a month. 

Emitrr Integrations

Emitrr offers 500+ integrations across different industries such as dental, recruiting, real estate, etc. with tools like:

• MailChimp
• Denticon
• AthenaHealth
• Zapier
• Salesforce
• HubSpot
• Facebook
• HouseCall Pro
• And more!

Emitrr Reviews & Ratings

Emitrr has a solid 5/5 star rating on Capterra and here’s what customers are saying about it: 

“You have it all integrated into one platform, the signatures, the amount of characters, you can attach files, send photos. You are able to create and send forms. Unlimited amount of things we can use and take advantage of.”

“I LOVE Emitrr. The support you get is wonderful, the app is easy to use and they have been incredibly responsive. As a small business, we needed a messaging platform that wouldn’t break the bank and this meets all our needs (and then some) without making us feel overwhelmed.”

Source: Capterra

Emitrr Support Channels

• Live chat: Chat with Emitrr’s live representatives
• Phone: Call Emitrr at +1 (210) 941-4696
• Email: Send email to Emitrr’s support team at support@emitrr.com
• Knowledge base
• FAQs/forum
• SMS 

2. Dialpad

Dialpad is a cloud-based phone system that brings together calls, video meetings, and messaging in one platform. With AI-powered tools, it helps businesses stay productive by providing real-time insights from voice and video calls.

Dialpad Features

• AI-Driven Transcriptions: Automatically captures key details from calls, so you don’t have to take notes.
• All-in-One Communication: Make calls, send messages, and host video meetings—all in one place.
• Voicemail to Text: Read missed voicemails instantly without listening to recordings.
• Smart Call Routing: Ensures calls go to the right person, reducing wait times and improving customer service.

Dialpad Pros

• Easy to Use: A sleek, modern dashboard makes navigation simple.
• AI-Powered Insights: Get real-time call transcriptions to keep track of important details.

Dialpad Cons

• Limited Call Center Features: Doesn’t have advanced tools like custom agent dashboards.
• Setup for Large Teams Takes Time: Bigger teams may need extra customization, which can slow down deployment.
• Call Quality Issues: Weak internet connections can sometimes lead to dropped calls or audio problems.
• Limited International Calling: Not the best option for businesses with heavy global calling needs.
• Pricey for Small Businesses: Advanced plans may be expensive for startups on a tight budget.

Dialpad Pricing

Dialpad offers three pricing options:

• Standard: $15/user/month
• Pro: $25/user/month
• Enterprise: Custom

Dialpad Integrations

Dialpad integrates with a bunch of CRM tools, including:

• Salesforce
• HubSpot
• Zendesk
• Pipedrive
• Zoho

Dialpad Customer Support Channels

• Livechat
• Help Center
• Call
• FAQs

Dialpad Reviews

“I do wish there were more permission settings to add a user (employee) in the field and only allow them to make outgoing or incoming phone calls. Also, I think pricing should be less for a user who is out in the field who only needs limited functions.”

“The Dialpad support team has always been very helpful and responsive. It is really nice to have a reasonably priced phone system that is very simple to use and robust.”

Source: Capterra 

Dialpad Customer Support Channels

• Live chat
• Help Center
• Call
• FAQs

3. Ooma

Ooma is a cloud-based VoIP phone service built for both homes and businesses. It offers reliable communication tools like voice calls, messaging, video conferencing, and team collaboration. Known for its affordability and high-quality service, Ooma is a scalable solution that meets the needs of small to medium-sized businesses.

Ooma Features

• VoIP Calling: Enjoy crystal-clear voice calls over the internet for both home and business use.
• Call Management: Easily forward, block, or manage voicemails for better call control.
• Virtual Receptionist: Automates call routing to improve customer interactions.
• Video Conferencing: Host HD video meetings for seamless team collaboration.
• Mobile App: Make and receive calls from your smartphone anytime, anywhere.
• Smartphone Integration: Works effortlessly with mobile devices for added flexibility.
• Voicemail to Email: Converts voicemails into emails for quick and easy access.

Ooma Pros

• Budget-Friendly Plans: Affordable pricing makes it a great choice for small businesses.
• User-Friendly Interface: Easy to set up and navigate, even for non-technical users.
• Crystal-Clear Call Quality: Delivers reliable and uninterrupted voice and video calls.
• Scalable for Growth: Easily add new lines and features as your business expands.
• Robust Business Features: Includes tools like virtual receptionists, call blocking, and automated workflows.

Ooma Cons

• Limited International Calling: Fewer options for global communication compared to competitors.
• Customer Support Delays: Some users report slow response times, especially during busy hours.
• Fewer Third-Party Integrations: Doesn’t support as many integrations as larger VoIP providers.
• Extra Charges for Add-Ons: Some advanced features require additional fees, raising overall costs.

Ooma Pricing

• Ooma Basic – $19.95 per month for home users, offering essential call features like caller ID and call blocking.
• Ooma Office – Starts at $19.95 per user per month for small businesses, including VoIP calling, virtual receptionist, and call forwarding.
• Ooma Office Pro – $24.95 per user per month, adding video conferencing, mobile apps, and advanced call features.
• Ooma Enterprise – Custom pricing for larger businesses with more complex needs and integrations.

Ooma Integrations

• Salesforce
• Google Workspace
• Microsoft Teams
• Slack
• Zendesk
• HubSpot
• QuickBooks

Ooma Reviews

“Stay away at all costs”

“Ooma, all what I need”

Source: Capterra

Ooma Customer Support

• Phone Support
• Email Support
• Live Chat
• Help Center (Knowledge Base)
• Community Forum
• Online Tutorials and Webinars

4. 8×8 

8×8 offers a unified communication platform that combines cloud-based phone services, video conferencing, and contact center solutions. Known for its reliability, global connectivity, and strong security features, it provides businesses with a seamless communication experience.

8×8 Features

• Auto Attendant: Automatically answers and routes calls to the right department or team member.
• Call Center Management: Provides tools to monitor, optimize, and improve call center performance.
• Call Conferencing: Allows multiple participants to join a call for seamless collaboration.

8×8 Pros

• User-Friendly & Flexible: Easy to set up and manage, offering a smooth and efficient experience.
• Crystal-Clear Call Quality: Ensures reliable, high-quality voice calls for seamless communication.
• Feature-Rich & Reliable: Packed with powerful tools and strong connectivity to enhance business operations.
• Seamless Mobile Integration: Works effortlessly with mobile apps and VoIP handsets for consistent communication.

8×8 Cons

• Billing Issues: Customers have reported ongoing problems with unexpected or repeated charges.
• Unresolved Payment Disputes: Unauthorized charges continued despite attempts to resolve them.
• Ineffective Automated Responses: Email replies failed to provide helpful or relevant solutions.
• Poor Customer Support: Agents often misdiagnosed issues and provided ineffective resolutions.
• Incorrect Issue Diagnosis: Support teams blamed outdated devices instead of addressing real concerns.
• Frustrating Service Experience: Many users found interactions with customer support unhelpful and disappointing.
• Lack of Proper Assistance: Responses often lacked viable solutions, leaving customers without resolution.

8X8 Pricing

• This phone cloud service offers different subscription packages. The basic package starts at $24 per month for limited features. 

8X8 Integrations

This phone cloud system offers various integration options include: 

• Slack
• Microsoft Teams
• HubSpot CRM
• Freshdesk
• Zendesk Suite
• ServiceNow
• Microsoft Outlook
• Copper

8X8 Ratings

• Capterra:  4.0 / 5
• G2:  4.0 / 5

8X8 Reviews

“Horribly unreliable, inconsistent and no one is responding to our emails. The system its self worked okay without the integration but the inaccurate billing is wild to me.”

“Good VOIP phone service, but support has turned to garbage and apps are laggy”

Source: Capterra

8×8 Support Channels

• Support Portal
• Live Chat
• Phone Support
• Community Forum
• Email Support
• Knowledge Base
• Social Media Support

5. RingOver

RingOver is a VoIP-based phone system designed to simplify business communication. It combines voice calls, messaging, video meetings, and CRM integrations into one easy-to-use platform. With features like call recording, analytics, and team collaboration tools, it enhances customer interactions and boosts team productivity.

RingOver Features

• Cloud-Based Calling: Unlimited calls to multiple countries for seamless global communication.
• Call Recording & Monitoring: Record and supervise calls to maintain quality standards.
• IVR & Smart Call Routing: Automatically directs calls to the right department or agent.
• Voicemail Transcriptions: Converts voicemails into text for easy access.

RingOver Pros

• User-Friendly Interface: Simple setup with an intuitive dashboard.
• Affordable Pricing: Cost-effective plans for businesses of all sizes.
• Seamless Integrations: Works smoothly with CRM and business applications.
• Clear & Reliable Calls: Ensures high-quality voice calls with minimal disruptions.
• Scalable Solution: Suitable for both small businesses and large enterprises.

RingOver Cons

• Limited Automation: Could benefit from more advanced workflow automation features.
• Basic Mobile Experience: The mobile app lacks some functionalities that are available on the desktop version.

RingOver Pricing

RingOver has 3 pricing plans: 

Smart Plan – $21 per user/month
Business Plan – $44 per user/month
Advanced Plan – $54 per user/month

RingOver Integrations

• Salesforce
• HubSpot
• Pipedrive
• Zoho CRM
• Microsoft Teams
• Slack
• Zendesk
• Intercom
• Zapier
• Freshdesk

RingOver Reviews

“Perfect and Easy integration with our business process”

“Why would you not choose Ringover?”

Source: Capterra

RingOver Support Channels

• Help Center
• Contact Page
• Phone Support 
• YouTube Channel

6. Mango Voice

Mango Voice is a cloud-based VoIP phone system designed to improve business communication. It offers calling, messaging, and collaboration tools, providing flexibility and scalability for businesses of all sizes.

Mango Voice Features

• VoIP Calling: Ensures high-quality, cloud-based voice calls.
• Call Forwarding: Redirects calls to designated numbers for seamless connectivity.
• Voicemail to Email: Converts voicemail messages into emails for convenient access.
• Conference Calling: Allows multiple participants to join a single call.
• SMS & MMS Messaging: Supports both text and multimedia messaging.
• Mobile & Desktop Apps: Enables communication from any device.

Mango Voice Pros

• Highly Scalable: Adapts easily to businesses of any size.
• User-Friendly Interface: Simple and intuitive platform.
• Robust Feature Set: Includes essential communication tools.
• Reliable Call Quality: Ensures clear and uninterrupted voice calls.

Mango Voice Cons

• Limited Software Integrations: Fewer third-party integrations compared to competitors.

Mango Voice Pricing

• Mango: $28.95 per user per month 
• Mango Plus: $33.95 per user per month 

Mango Voice Integrations

• Salesforce
• HubSpot
• Zoho CRM
• Slack
• Microsoft Teams
• Zapier

Mango Voice Reviews

“Great choice for our dental practices”

“Great product that is easy to use”

Source: Capterra

Mango Voice Integrations

• Phone
• Email
• Live Chat
• Knowledge Base

7. Viber

Viber is a popular messaging and calling app that provides free communication services. With an intuitive interface and a rich feature set, it supports seamless text, voice, and video interactions for both personal and business use.

Viber Features

• Chat & Messaging: Exchange texts, stickers, and multimedia files for smooth one-on-one or group conversations.
• Live Chat: Engage in real-time discussions with friends, family, or businesses for instant communication.
• Multi-Channel Communication: Stay connected via text, voice, and video calls for flexible interactions.
• Personalization: Customize chat backgrounds, stickers, and profiles to match personal preferences.
• Reporting & Analytics: Businesses can track engagement and analyze communication performance with built-in tools.
• Video Support: High-quality video calls enable face-to-face interactions from anywhere.
• Batch Messaging: Businesses can send messages to multiple recipients simultaneously, enhancing outreach and efficiency.

Viber Pros

• User-Friendly Interface: Simple and intuitive navigation for all users.
• High-Quality Video Calls: Provides a smooth virtual communication experience.
• Free VoIP Service: Essential calling features are available at no cost.

Viber Cons

• Call Termination Issues: Some users report that calls don’t end properly, raising privacy concerns.
• No Blocking for Unknown Numbers: Lacks a feature to prevent calls from unidentified numbers, leading to spam risks.
• Inconsistent Call Quality: Poor network conditions may result in dropped calls or low audio clarity.
• Limited Contact Blocking: Users cannot block specific contacts, making it harder to avoid unwanted interactions.

Viber Pricing

Viber offers both free and business-oriented services, with pricing that depends on the specific use case:

• Viber for Personal Use: Free
• Viber Out: Pay-as-you-go rates start at around $0.01 per minute, varying by country. And other Subscriptions are available for specific countries or regions, with monthly rates starting at around $5.99 per month, offering unlimited calls to designated countries.

Viber Integrations

Viber offers integrations through Zapier.

Viber Reviews

“Does not work that well on iOS devices and lags a lot the user interface is a bit outdated and does not get calls through unless app is being used.”

“It is very easy to use, convenient and beginner-friendly and the settings are amazing and the design is very good and visually appealing.”

Source: Capterra

Viber Support Channels

• Chat

8. Zoom

Zoom is a leading communication platform that provides video conferencing, webinars, and collaboration tools for businesses, educational institutions, and individuals. With a user-friendly interface and scalable solutions, it is widely used for remote meetings, virtual events, and online collaboration.

Zoom Features

• Video Conferencing: Host HD video meetings with virtual backgrounds, gallery view, and breakout rooms for seamless interaction.
• Webinars: Conduct large-scale webinars with up to 10,000 attendees, featuring Q&A, polls, and audience engagement tools.
• Screen Sharing: Easily share your screen, documents, or applications to enhance discussions and presentations.
• Recording & Transcription: Record meetings and webinars with automatic transcriptions for easy reference and documentation.

Zoom Pros

• User-Friendly Interface: Simple navigation, making it accessible for all users.
• Highly Scalable: Supports small team meetings as well as large virtual events.
• Superior Video & Audio Quality: Delivers HD video and clear sound, even in large gatherings.
• Advanced Collaboration Tools: Features like screen sharing, breakout rooms, and whiteboarding improve teamwork.
• Strong Security Measures: Encryption, waiting rooms, and password protection enhance meeting security.
• Multi-Device Compatibility: Works seamlessly on Windows, Mac, Android, and iOS devices.

Zoom Cons

• Security Concerns: Past issues like “Zoombombing” raised privacy risks, though security has since improved.
• Free Plan Restrictions: The free version limits meetings to 40 minutes, which can be restrictive for longer discussions.
• High System Resource Usage: Consumes significant bandwidth and processing power, which may impact older devices.
• Complex Advanced Features: Some tools require training to be fully utilized.
• Occasional Lag & Delays: Performance may be affected during peak usage times or with weak internet connections.

Zoom Pricing

Zoom offers several pricing plans to suit various needs

• Free Plan: $0/month
• Pro Plan: $14.99/month per host
• Business Plan: $19.99/month per host
• Enterprise Plan: $19.99/month per host
• Zoom Phone: Starting at $10/month

Zoom Integrations

Zoom seamlessly integrates with a wide range of tools and platforms, including:

• Google Calendar & Microsoft Outlook
• Slack
• Salesforce
• Dropbox 
• Zapier
• Trello & Asana 
• HubSpot 

Zoom Reviews

“Satisfactory solution”

“Great communication tool”

Source: Capterra

Zoom Support Channel

• 24/7 Live Chat Support
• Phone Support
• Help Center 
• Community Forum 
• Zoom Video Tutorials 

9. Phone.com

Phone.com is a cloud-based VoIP solution tailored for small businesses and entrepreneurs. It provides an affordable and flexible way to manage calls, texts, and video meetings from any location. With an easy setup, customizable features, and budget-friendly pricing, Phone.com enables businesses to maintain a professional communication system without costly hardware.

Phone.com Features

• VoIP Calling: Make and receive high-quality voice calls over the internet.
• Business Text Messaging: Send and receive SMS and MMS using a business number.
• Video Conferencing: Conduct virtual meetings with team members and clients.
• Call Routing & Forwarding: Automatically direct calls to the appropriate person or department.
• Voicemail to Email/Text: Receive transcribed voicemails via email or text for convenience.

Phone.com Pros

• Cost-Effective Plans: Affordable pricing ideal for small businesses and startups.
• Flexible & Scalable: Easily expand by adding users and features as needed.
• No Hardware Investment: Operates on smartphones, tablets, and computers.
• User-Friendly Setup: Simple interface that requires no technical expertise.
• HIPAA-Compliant: Secure communication options suitable for healthcare and other industries.

Phone.com Cons

• Lacks Advanced Features: Some high-end VoIP functionalities are missing compared to competitors.
• Variable Call Quality: Performance depends on internet connection strength.
• Basic Plans Have Limitations: Lower-tier plans come with usage caps and fewer features.

Phone.com Pricing

• Basic Plan: $14.99/month per user (Limited minutes and messages)
• Plus Plan: $21.99/month per user (Unlimited minutes and messaging)
• Pro Plan: $31.99/month per user (Premium features like call analytics and video conferencing)

Phone.com Integration

• Zoho CRM
• Salesforce
• Microsoft Teams
• Slack
• Zendesk
• Freshdesk
• Google Drive
• Dropbox
• Shopify
• WooCommerce
• Zapier

Phone.com reviews

“Overall I absolutely love Phone.com. It’s by far the best business grade phone service I’ve ever used. We also use it for our home phone service and it’s been rock solid. I’ve recommended it to several friends”

“Awesome when it works, but super glitchy and lately has been failing completely.”

Source: Capterra

Phone.com Customer Support

• 24/7 Live Chat Support
• Phone Support (Business Hours)
• Email Support
• Help Center & FAQs
• Video Tutorials & Webinars
• Community Forum

10. RingCentral

RingCentral is a leading cloud-based communication platform that offers unified solutions for businesses. It integrates VoIP calling, video conferencing, team messaging, SMS, and contact center tools, providing seamless communication and collaboration across devices and locations. Its scalable design makes it suitable for businesses of all sizes.

RingCentral Features

• VoIP Calling: A reliable cloud-based phone system with call forwarding, intelligent routing, and voicemail-to-email.
• Video Conferencing: Host HD video meetings with screen sharing, webinar support, and breakout rooms.
• Team Messaging: Communicate in real-time, share files, and collaborate with task management tools.
• Call Flip & Call Monitoring: Effortlessly transfer calls between devices and monitor live calls for training or support.
• Business SMS & MMS: Send text and multimedia messages via the RingCentral app.

RingCentral Pros

• Comprehensive Communication Suite: Combines VoIP, video conferencing, messaging, and contact center tools in one platform.
• Highly Scalable: Suitable for businesses of all sizes with flexible plans and extensive features.
• Extensive Integrations: Connects with over 200 apps, including Salesforce, HubSpot, Microsoft Teams, and Slack.

RingCentral Cons

• Complex Setup Process: Initial configuration and customization may be challenging without IT support.
• Limited Specialized Integrations: While it integrates with major platforms, support for niche software is limited.
• Customer Support Issues: Despite 24/7 availability, users report long wait times and inconsistent issue resolution.
• Intermittent Call Quality Issues: Some users experience dropped calls or poor audio, particularly during peak hours.
• Basic Reporting Tools: Analytics may lack the depth needed for businesses requiring advanced insights.
• Mobile App Usability: While feature-rich, the mobile app is less intuitive and occasionally experiences glitches.

RingCentral Pricing

RingCentral offers a range of business communication plans, with pricing based on features and the number of users. Here’s a breakdown of the primary plans for RingCentral MVP (Message, Video, Phone):

• Essentials – Starting at $19.99 per user/month (limited to 20 users)
• Standard – Starting at $27.99 per user/month
• Premium – Starting at $34.99 per user/month
• Ultimate – Starting at $49.99 per user/month

RingCentral Integrations

RingCentral offers API and also integrates with 300+ options, including:

• HubSpot
• Google
• Zendesk
• And others

RingCentral Reviews

“It could be operator error, but it sometimes does not alert me right away when I miss a call/receive a voicemail on my cell phone.”

“I love how you can forward your calls to another number within the app. I love how ring central has the ability to transcribe your voicemails into text emails.”

Source: Capterra

RingCentral Support Channels

• Knowledge Base
• Chat
• Email/Help Desk
• Phone Support
• 24/7 (Live rep)
• FAQs/Forum

11. Grasshopper

Grasshopper is a virtual phone system designed for entrepreneurs and small businesses, allowing efficient call management while keeping personal and business communications separate.

Grasshopper Features

• Automated Attendant: Provides personalized greetings and directs callers to the right department or contact for improved call handling.
• Automatic Call Distribution: Routes incoming calls to the appropriate agent or department, enhancing response times and reducing wait times.
• Call Center Management: Includes tools for monitoring live calls, tracking agent performance, and generating reports for operational insights.

Grasshopper Pros

• Affordable Pricing: Budget-friendly plans start at just $14 per month.
• Reliable Call Quality: Ensures clear and uninterrupted voice communication.

Grasshopper Cons

• Limited Customer Support: Users often struggle to receive timely and effective assistance.
• Unreliable SMS Functionality: Frequent issues with sending and receiving text messages.
• Complex Navigation: The platform’s interface can be difficult to navigate, leading to missed calls.
• Lack of Advanced Analytics: Does not offer in-depth call performance tracking.
• Frequent Logouts: Unexpected automatic logouts disrupt workflow and productivity.
• No Caller ID Name Display: Caller identification is often unavailable for incoming calls.
• Risk of Data Loss in Number Porting: Transferring numbers may result in lost voicemails, call logs, and text messages.

Grasshopper Pricing

Grasshopper offers three pricing plans for its virtual phone system:

• Solo – $29 per month for one number and three extensions.
• Partner – $49 per month for three numbers and six extensions.
• Small Business – $89 per month for five numbers and unlimited extensions.

Grasshopper Integrations

Grasshopper integrates with a bunch of software, including:

• Skype
• Google Voice
• Zapier
• And more!

Grasshopper Reviews

“Beyond the calling, texting, and call log there are almost no features. No analytics, unique features, and overall a boring application.”

“Easy setup and most importantly the customer support is awesome. 7 help and always very helpful.”

Source: Capterra

Grasshopper Support Channels

• FAQs/Forum
• 24/7 (Live rep)
• Knowledge Base
• Email/Help Desk
• Phone Support
• Chat

12. Aircall

Aircall is a business phone system designed to enhance communication and streamline workflows. Evaluating its features and functionalities can help determine if it’s the right choice for your organization.

Aircall Features

• Call Center Management: Offers tools for call routing, agent performance tracking, and queue management to optimize customer service and operational efficiency.
• Call Conferencing: Enables seamless conference calls, allowing multiple participants to collaborate effectively, improving team communication and client interactions.
• Call Queues: Organizes and routes incoming calls to available agents efficiently, reducing wait times and enhancing customer service.
• Call Recording: Provides call recording capabilities for training, quality assurance, and compliance with industry regulations.

Aircall Pros

• User-Friendly Interface: Easy-to-navigate platform that simplifies communication management.
• Reliable Customer Support: Users appreciate Aircall’s responsive and professional support team.

Aircall Cons

• Limited Integrations: Fewer third-party integrations compared to competitors, which may affect workflow automation.
• Higher Pricing: More expensive than some alternatives, making it less budget-friendly for small businesses.
• Contractual Commitment: Requires long-term contracts, limiting flexibility for businesses that prefer short-term options.
• Billing Transparency Issues: Some users report concerns regarding unclear billing practices.
• Connection Stability Problems: Occasional connectivity issues may lead to dropped calls or poor audio quality, impacting business operations.

Aircall Pricing

Aircall offers several pricing plans tailored for businesses of different sizes and needs. Here’s an overview of Aircall’s main pricing options:

• Essential – Starting at $29 per user/month (billed annually)
• Professional – Starting at $49 per user/month (billed annually)
• Custom (Enterprise) – Custom pricing, based on specific business needs

Aircall Integrations

Aircall integrations includes:

• Slack
• HubSpot
• Shopify
• Salesforce
• Zapier
• Front
• and more!

Aircall Reviews

“Call quality is really bad, all of my colleagues complain about calls dropping or customers not being able to hear them.”

“The interface is pretty simple, it’s very easy to use and organize calls.”

Source: Capterra

Aircall Support Channels

• FAQs/Forum
• 24/7 (Live rep)
• Knowledge Base
• Chat
• Email/Help Desk
• Phone Support

13. Vonage

Vonage is a cloud-based phone system that helps businesses stay connected through voice calls, messaging, and video meetings. It’s designed to make communication easier, whether you’re managing a call center or just need a reliable phone service for your team. With features like call routing, conferencing, and call recording, Vonage offers plenty of tools to keep things running smoothly. 

Vonage Features

• Automatic Call Distribution (ACD): Efficiently routes incoming calls to the right agent or department, enhancing customer experience.
• Call Center Management: Includes tools for monitoring agent performance, managing queues, and generating reports.
• Call Conferencing: Allows multiple participants to join a call for seamless virtual meetings.
• Call Recording: Records conversations for training, compliance, and quality assurance.
• Call Routing: Directs calls based on predefined rules to ensure efficient handling.

Vonage Pros

• Customizable Dashboard: API-based customization supports tailored workflows, though it may be complex for small businesses.
• User-Friendly Interface: Intuitive design makes navigation easy for new users.
• Responsive Customer Support: Often praised for efficiency and helpful service.

Vonage Cons

• Frequent Desktop App Crashes: Users report occasional disruptions due to app instability.
• App Freezing Issues: Performance lags may impact workflow and communication.
• Limited Integrations: Fewer third-party software integrations compared to competitors.
• Unmet Expectations: Some users feel the platform doesn’t fully deliver on promised features.
• Long-Term Contracts: Requires extended commitments, limiting business flexibility.

Vonage Pricing

Vonage offers a range of business communication plans, with pricing typically based on the number of users and specific features included.

• Mobile Plan – Starting at $19.99 per user/month
• Premium Plan – Starting at $29.99 per user/month
• Advanced Plan – Starting at $39.99 per user/month

Vonage Integrations

Vonage offers an API using which you can build the features you need; however, this could be a complicated process.

Vonage Reviews

“Call lag is the main issue and can become quite frustrating for our team and our customers. Also the in ability to see on screen when a call is being transferred who is transferring it to you.”

“The fact that vonage is pretty easy to use , specially if you have a team of people and users within a number of 20-30 it can be an amazing.”

Source: Capterra

Vonage Support Channels

• Phone Support
• Email/Help Desk
• FAQs/Forum
• 24/7 (Live rep)

14. OpenPhone

OpenPhone is a user-friendly VoIP solution tailored for startups, small businesses, and remote teams. It combines calling, messaging, and collaboration into one platform, accessible via mobile, desktop, and web browsers for seamless communication.

OpenPhone Features

• Automated Attendant: A virtual receptionist that answers and directs calls automatically.
• Automatic Call Distribution: Routes incoming calls to the right agent or department.
• Call Disposition: Allows agents to categorize and log call outcomes for better follow-ups.
• Call Logging: Tracks call details such as date, time, and duration for easy reference.
• Call Monitoring: Enables supervisors to listen to live calls for training and quality control.
• Call Recording: Saves conversations for compliance and review purposes.

OpenPhone Pros

• Affordable with Strong Features: Offers a cost-effective solution packed with useful tools.
• Seamless Messaging: Ensures smooth text-based communication for businesses.
• Easy Multi-Number Management: Simplifies adding and managing multiple phone numbers.
• High-Quality Audio & Intuitive App: Delivers clear call quality and a user-friendly iOS experience.

OpenPhone Cons

• Challenging Setup & Support: Users may experience difficulties during onboarding and support interactions.
• Customer Service Limitations: Some find cancellation and support policies restrictive.
• Notification Overlaps: Automated messages can result in duplicate texts, potentially confusing customers.
• Number Recognition Issues: Some platforms may not recognize OpenPhone numbers, requiring a personal number for verification.

OpenPhone Pricing

OpenPhone offers different pricing options:

• Starter: $15 Per user/per month
• Business: $ 23 Per user/per month
• Enterprise: Custom Pricing

OpenPhone Integrations

OpenPhone integrates with other business software and apps which include, but are not limited to: 

• Hubspot
• Gong
• Google Contacts
• Salesforce
• Slack 

OpenPhone Reviews

“If you want a reliable long-term platform, this isn’t the one. They will shut you down in a heartbeat based on speculation. Customer service/retention means nothing to this company at all. I set it up for business use to contact and follow up with my customers however, that only lasted less than 2 days. Don’t be fooled by the price, you pay for what you get. I wouldn’t recommend this platform to my worst enemy…IT ABSOLUTELY SUCKS!!!!”

“Do NOT waste your time or business with OpenPhone – I’ve lost a lot of money“

Source: Capterra

OpenPhone Customer Support Channels

• Knowledge Base
• Phone Support
• Email Support 

15. Nextiva

Nextiva is a robust communication platform designed to improve customer engagement by integrating voice, video, SMS, and reputation management. It streamlines business workflows, enhances customer interactions, and strengthens brand presence through advanced communication tools.

Nextiva Features

• Texting & Messaging: Enables businesses to send SMS for quick and direct customer communication, boosting engagement and response times.
• Review Management: Automates review requests and monitoring on platforms like Google and Yelp to help businesses maintain a strong online reputation.
• Multi-Channel Communication: Unifies voice, text, and email in a single platform, allowing businesses to manage all customer interactions efficiently.
• CRM Integration: Syncs customer data and tracks interactions with built-in CRM tools, enabling personalized and data-driven communication.

Nextiva Pros

• Unified Communication: Combines voice, text, and email in one easy-to-use platform, improving efficiency.
• Reputation Management Tools: Simplifies collecting and monitoring online reviews to maintain a positive brand image.
• Highly Customizable: Offers flexible solutions, including CRM integrations and message templates, tailored to business needs.
• Reliable Customer Support: Provides multi-channel assistance to ensure businesses get the help they need.

Nextiva Cons

• Higher Pricing: The cost may be steep for small businesses that don’t require its full feature set.
• Limited Automation: Automated text responses could be more advanced to handle complex workflows.
• Restricted Review Platform Integration: While Nextiva supports major review sites, the number of integrated platforms is relatively limited.

Nextiva Pricing

Nextiva offers a few different VoIP and business communication plans, with pricing based on features and the number of users. Here’s an overview of Nextiva’s main plans:

• Essential – Starting at $23.95 per user/month (billed annually, for 20-99 users)
• Professional – Starting at $27.95 per user/month (billed annually, for 20-99 users)
• Enterprise – Starting at $37.95 per user/month (billed annually, for 20-99 users)
• Ultimate – Starting at $67.95 per user/month (for comprehensive needs, with custom features)

Nextiva Integrations

Nextiva integration options include: 

• HubSpot
• Salesforce
• Zoho
• Workbooks
• Act!
• Goldmine

Nextiva Reviews

“Service is spotty, Calls get dropped, Phones disconnect from service, Voice Packets get lost. Forever ongoing contract auto-renewals without notifications to the client.”

“The phone system was with a lot of technical problems. Auto attendant not working, CRM not working, SMS not working.”

Source: Capterra

Nextiva Support Channels

• Phone Support
• Email/Help Desk
• FAQs/Forum

Why is Emitrr the best JustCall alternative?

Emitrr serves as the best JustCall alternative because of its exceptional VoIP and texting features, which are:

Amazing VoIP Capabilities

Emitrr delivers crystal-clear VoIP calling with minimal downtime. Its high-quality voice communication ensures businesses stay connected without interruptions, making it a top JustCall alternative for seamless conversations.

Supports Chrome Extension

With Emitrr’s Chrome extension, users can make calls and send texts directly from their browser. This feature enhances productivity by eliminating the need to switch between tabs, unlike some JustCall competitors.

AI-Powered Features (Upcoming)

Emitrr is adding AI-driven call management, which automatically handles responses and analyzes customer interactions to make things more efficient. These smart features will improve communication, reduce manual work, and simplify workflows, making it a forward-thinking solution for businesses.

24/7 Customer Support

Unlike some JustCall competitors with limited support hours, Emitrr offers round-the-clock customer assistance via chat, phone, and email, ensuring businesses get help whenever they need it.

Advanced Texting Features

Emitrr goes beyond basic SMS with mass texting, automation, and two-way messaging. Its rich text messaging capabilities make it the best JustCall alternative for businesses relying on SMS for customer engagement.

Easy on the Pocket

Emitrr offers cost-effective pricing plans without compromising features. Businesses can access premium VoIP and SMS functionalities at a fraction of the cost of other JustCall competitors.

Seamless Call Management

From call forwarding and IVR to voicemail drop and call analytics, Emitrr provides a streamlined system for managing inbound and outbound calls efficiently, making it the best JustCall alternative for growing businesses.

Which Industries are catered by Emitrr?

Emitrr revolutionizes communication across sectors, ensuring efficiency and exceptional customer interactions:

Healthcare 

Emitrr provides HIPAA-compliant SMS, VoIP, and appointment reminders for healthcare providers. With integrations like Denticon and Dentrix, it streamlines follow-ups, billing, reputation management, and patient engagement, ensuring smooth communication and compliance.

Wellness 

Spas, salons, and fitness centers use Emitrr to automate bookings, send reminders, and collect feedback via SMS and email. This minimizes no-shows, personalizes customer engagement with special offers, and optimizes business operations.

Education 

Schools and colleges rely on Emitrr for bulk SMS, two-way messaging, and automated notifications. It keeps students, parents, and staff informed about schedules, events, and important announcements in real-time.

Legal Services 

Law firms utilize Emitrr for secure messaging, VoIP services, and appointment reminders. It streamlines administrative work, ensures client confidentiality, and enhances legal communication with automated follow-ups.

Real Estate 

Emitrr helps real estate agents and property managers by automating appointment scheduling, reminders, and feedback collection. This leads to better client interactions and seamless communication.

Home Services 

Businesses like plumbers, HVAC technicians, and cleaning services use Emitrr to automate job scheduling, send reminders, and follow up with customers, ensuring timely service and improved client satisfaction.

Retail 

Retailers use Emitrr to automate order confirmations, shipping updates, and promotional campaigns. This boosts sales, strengthens customer loyalty programs, and improves overall operational efficiency.

Automotive 

Dealerships and service centers leverage Emitrr for test drive scheduling, service reminders, and follow-ups. This enhances customer retention, streamlines operations, and improves service efficiency.

Insurance 

Insurance agencies automate policy renewal reminders, claims updates, and mass messaging through Emitrr. Two-way texting enhances client interactions, builds stronger relationships, and saves time on routine communications.

What Will The Migration From JustCall To Emitrr Look Like?

Switching to Emitrr is fast and effortless!

Moving your contacts from JustCall is simple—just export your contacts and conversations, send us the file, and we’ll handle everything for a seamless transition.

Keep your existing business phone number while unlocking advanced features to enhance customer communication. Want to see it in action? Schedule a demo today!

FAQs

Conclusion

After this long and detailed discussion, we have Emitrr as our best pick.  After weighing all the important parameters, we can clearly see Emitrr stands at the top as the winner. So are you ready to make a switch from JustCall to Emitrr? Book a demo and get the best deal for your needs!