Top 7 VoIP Software for Healthcare that Complies with HIPAA

Overview Of VoIP Phone System for Healthcare

Imagine this: your front desk manages calls, texts, and voicemails from an easy-to-use dashboard. Doctors can contact patients through a mobile app, displaying the clinic’s number instead of their personal ones. Staff can answer calls using headsets or their phones. Everything operates over the internet without the hassle of traditional phone lines!

This is what VoIP offers. It upgrades your outdated phone system to a more intelligent solution designed specifically for the needs of healthcare practices. You get integrated calling, texting, voicemail-to-email, and even video capabilities, all within a secure, HIPAA-compliant platform. Plus, it’s budget-friendly. Many clinics have significantly reduced their phone expenses, benefiting from lower rates for both local and international calls. For smaller practices, such savings are directed back into enhancing patient care.

In summary, a VoIP provider delivers flexibility, security, and improved patient communication, all in a single solution and in this guide we are going to look at the 7 best VoIP software for healthcare that you can choose from. Here’s a quick glance:

Top 7 VoIP Software for Healthcare that Complies with HIPAA

But before we go into the detailed comparison, we must discuss a few important things:

Why You May Need a HIPAA-Compliant VoIP Phone Instead?

You may come across many great VoIP phone providers; however, when it comes to healthcare, it is essential to pick only and only HIPAA-compliant VoIP phones, which are not that many. A HIPAA-compliant VoIP is different from a standard VoIP phone in terms of the security features it offers. HIPAA-compliant ones often come with features like end-to-end encryption, user access control, 2FA, audit trails, secure call recording storage, and so on. If you do not want to compromise your patient’s sensitive information and breach HIPAA regulations, then make sure to pick an option from the list shared in this guide. We strongly recommend going with Emitrr. Keep on reading to find out why.

Use Case Comparison: VoIP for Healthcare vs. HIPAA-Compliant VoIP

Here’s a quick comparison table showing different use cases within a healthcare clinic, and whether a standard or HIPAA-compliant VoIP phone system is more suitable.

Use Case	Standard VoIP for Healthcare	HIPAA-Compliant VoIP
General internal staff communication	✅ Suitable	✅ Suitable
Front desk appointment scheduling	✅ Suitable	✅ Suitable
Voicemail with patient details	❌ Risk of PHI exposure	✅ Required
Discussing patient information over phone	❌ Not secure	✅ Required
Telehealth consultations (audio/video)	❌ Not compliant	✅ Required
Sending/receiving faxes with PHI (eFax)	❌ Not secure	✅ Required
Integration with Electronic Health Records (EHR)	⚠️ Possible but insecure	✅ Required
Emergency broadcast/alert systems	✅ Suitable	✅ Suitable
Remote work / mobile doctor consultations	⚠️ Risk if not encrypted	✅ Required
Patient follow-up calls with clinical details	❌ Not secure	✅ Required
Billing and insurance coordination	⚠️ Depends on data involved	✅ Safer & compliant

Features To Look For In VoIP Software for Healthcare

If you’re thinking about switching to VoIP for your hospital, then it’s not just about making and receiving calls. You want a system that works with how your team already operates, one that will save time, cut out the hassle, and keep your patients happy. So, here’s what you should be prioritizing when picking a provider:

Multi-channel communication

Your phone system should offer more than just voice calls. Find one that also manages texts and faxes, keeping everything in one system simplifies operations for your front desk. If a patient misses a call, the staff can quickly send a follow-up text, eliminating the need for back-and-forth phone calls. It’s these little conveniences that truly enhance productivity throughout the day.

Smart call handling tools

This is where things begin to feel truly modern. Call queues assist during busy times by placing patients on hold with informative messages rather than a silent dial tone. You can direct after-hours calls to the person on call. And voicemail-to-text? A total time-saver. You won’t need to call in to listen to messages; they go directly to your inbox as either audio or text.

If you’d like to see how it actually works in a real clinic setting, watch this video:

Auto-attendant and call menus

If your phones are constantly ringing, this could be a game changer. An auto-attendant can greet callers and direct them to the appropriate department without requiring your staff’s involvement each time. A prompt like “Press 1 for appointments, Press 2 for billing” keeps calls organized and minimizes chaos at the front desk. If you have multiple providers or locations, opt for a menu that can manage everything seamlessly.

Two-way texting with patients

People prefer texting over calling for many interactions these days. Look for a two-way system that allows your staff to text from your clinic number and receive replies in one central location. It should, of course, be HIPAA-compliant and user-friendly. Imagine a patient texting “running 10 mins late,” and your team instantly sees it on-screen; it really streamlines the process.

Smart automated appointment reminders

No-shows waste both time and money. In the US alone, they contribute to over $150 billion in losses each year! A reliable AI-powered VoIP system can call or text patients before their appointments, allowing them to confirm or reschedule right away. Some systems even send recall reminders for follow-up visits. This helps maintain a full schedule without your team having to manually make all those calls.

Integration with EHR or scheduling software

This is a significant time-saver. When a patient calls, your system should detect the number and automatically display their information. This means no more sifting through records or asking for repetitive details. Some VoIP platforms even log calls and texts directly into the patient record, ensuring every conversation is tracked. If you want a system that genuinely supports your admin team, this is what to prioritize.

Mobile and remote access

If your team isn’t always at the front desk, mobile access is essential. Whether it’s a doctor on call or a nurse working remotely, they should be able to make calls from the clinic number directly from their phone or laptop. This keeps communication professional and ensures that nothing falls through the cracks.

Call recording and call logs

Call recordings can be used to train new staff or evaluate how calls are managed (just make sure to obtain consent when necessary). Detailed call logs provide insights into what’s happening, such as the number of missed calls and how long patients are on hold. Some systems even automatically text patients when a call is missed, helping to keep them engaged.

Telehealth-friendly tools

You may not require video calling in your VoIP system, but having a feature that integrates well with telehealth is beneficial. Some platforms allow you to initiate video calls directly or send secure links through text. It doesn’t need to be elaborate—just something that seamlessly fits into your existing workflow without adding extra tasks.

A simple dashboard you won’t hate using

Let’s be honest, no one wants to navigate clunky software. Choose a VoIP system that is clean, intuitive, and easy for your team to learn quickly. The sooner they feel comfortable using it, the smoother your patient communication will be.

Also, look for these security features for ensuring HIPAA compliance:

HIPAA and HITECH Act Compliance: The Health Insurance Portability and Accountability Act (HIPAA) sets the standard for protecting sensitive patient data. The HITECT Act goes a step further and emphasizes the adoption of secure electronic communication.
Secure storage & data encryption: Security doesn’t mean just locking things up; it is about making sure that only the right people have access to them. So, look for a VoIP service that comes with end-to-end encryption on all communications, such as voice calls, messages, voicemails, and files.
User access control: When it comes to VoIP, it’s not necessary for every team member to have full access. A reliable VoIP system should provide role-based access, enabling you to grant permissions only to necessary healthcare staff members. This will help in reducing the risk of unintentional data breaches and will ensure that patient information remains secure.
Audit Trails and Activity Logs: Need to know who listened to a voicemail? Or when a call was transferred? This is where audit trails come in. These detailed call logs will let you see every action within your VoIP system.
Business Associate Agreement (BAA): Your VoIP provider must sign a BAA. It is a legal requirement under HIPAA. It outlines how the provider will safeguard PHI (Protected Health Information) and what they’re responsible for in case of a breach. You must always request a signed BAA before onboarding, and don’t go with vague promises in its place.
Secure call recording, voicemail & SMS storage: Next, you must make sure that the VoIP provider offers secure call recording, voicemail, and SMS storage options to avoid any breaches.

Integrations Required for healthcare phone system

A VoIP software for healthcare needs to connect seamlessly with various tools to improve communication effectively. This integration can maximize the benefits of VoIP in the healthcare setting and improve phone systems for providers.

EHR/EMR Systems

Your VoIP system should integrate with your EHR or practice management software. When a patient calls, their record should display on your screen, showing upcoming appointments, payment history, or notes from their last visit. This saves your staff from searching for information while the phone is ringing. Some common integrations to look for include Athenahealth (athenaOne), Epic Systems, eClinicalWorks, AdvancedMD, and NextGen Healthcare.

CRM/Patient Engagement Tools

For larger clinics or those aiming for growth, exploring CRM integration is worthwhile. Some VoIP systems connect with marketing tools or review platforms. After a visit or call, you could send an automated text that says, “Hope your appointment went well. Would you mind leaving a quick review?” These small gestures can significantly enhance your online presence.

Patient communication platforms

If your clinic already utilizes a patient engagement tool for surveys, reminders, or check-ins, see if your VoIP can integrate with it. Even if the integration isn’t direct, having an open API allows your IT team to establish simple connections. For instance, they could push voicemail transcripts into a patient’s chart or set up a trigger to send a follow-up text when someone misses a call.

Scheduling platforms

If your phone system is integrated with your scheduler, everything becomes easier. For example, if a patient calls to change their appointment, a good VoIP system allows your staff to update the appointment, send a confirmation text, and record it in the system, all within the same interface. Some setups such as Emitrr even enable you to reschedule links via text after a missed call. This way, patients can choose a new time without having to call back, helping to keep your schedule full without the need for constant follow-ups.

Billing/RCM integrations

Billing integration may not always be a priority, but it should be. Imagine if your system alerted you to a patient with an unpaid balance as soon as they called. Your staff could gently remind them or send a payment link immediately. Some AI-powered VoIP tools even offer smart text reminders for overdue balances. If your billing process involves phone calls or payment discussions, this integration saves time and adds a touch more professionalism to your operations.

How to Choose the Right VoIP Software for Healthcare?

Here’s a guide on how you can choose the right voip software for healthcare”

Create a Checklist Based on Hospital Size and Department Needs

Different departments within a hospital have different communication needs. Create a checklist based on hospital size, patient volume, and department functions to ensure the VoIP system can cater to specific requirements. This is essential when selecting the best phone systems for healthcare that meet your facility’s needs.

Look at Ease of Integration with Your Current Tech Stack

The VoIP phone systems for healthcare should integrate smoothly with your existing software, such as EHRs, CRMs, and billing systems. This is to reduce manual data entry, and to improve communication efficiency. Proper integration is a key feature of modern healthcare phone systems.

Prioritize Usability for Both Medical and Non-Technical Staff

Choose a system with an intuitive interface that can be easily used by both clinical staff and administrative teams. A user-friendly system reduces training time and ensures all employees can quickly adapt to the new communication tools.

Compare Pricing Tiers: Per User vs Per Location

Consider the pricing structure—whether it’s per user, per location, or a hybrid model, and evaluate it based on your hospital’s budget and size.

Check Provider’s Healthcare Client Portfolio and Support

Check the provider’s experience in the healthcare sector and their support options, ensuring they offer 24/7 assistance for hospital operations.

Ask the right questions

Lastly, you may want to ask the right questions before you buy your healthcare VoIP app. Here are a few questions to consider:

Compliance & Security Questions:

Is this VoIP system HIPAA compliant?

We have already discussed the importance of HIPAA compliance when it comes to using any communication tool in healthcare. Make sure to ask and cross-check if the VoIP tool you like is even HIPAA compliant or not.

How is patient data protected during phone calls?

You and your staff could end up revealing sensitive PHI on call, and so, to avoid violating HIPAA compliance, you should ask how patient data is protected during phone calls. Does the VoIP provider offer end-to-end encryption in calls so that no one can breach and hear your private conversations?

What security certifications does the provider have?

You should verify if the healthcare VoIP provider offers the right certification including Business associate agreement (BAA), SOC 2 Compliance certificate, ISO 27001, TLS Certificate, and more.

Cost & ROI Questions:

What are the hidden costs or setup fees?

Find out if the VoIP provider charges any hidden costs or setup fees that could add up and ruin your entire budget for months to come.

What’s included in the monthly per-user pricing?

Get the details of all the features that are included in the monthly per-user pricing model.

How does pricing scale as we add more staff?

Find out how the pricing will change as you add up more staff. Will they charge on the number of per-user added or per line that is added; how much will that cost? Having a clear idea of this is important, especially if your practice is growing.

Feature-Specific Questions:

Can we record calls for training purposes?

Having access to call recordings is important not just for training but also for compliance purposes. In case of any breach, call recordings can act as proof. However, many VoIP providers charge extra for call recording or offer limited-time storage, so you may want to check that.

Does it support call routing to on-call doctors?

Your VoIP system should allow you to route calls to on-call doctors for quick triage. Hence, make sure to check if this feature is available with the medical VoIP system you like.

Can patients reach us after hours through the system?

Your patients should be able to reach out 24×7 for the best experience and better help. For this, make sure that you get access to features like after-hours voicemail, automated text, or chatbot that could assist the caller during after-hours.

Can multiple locations be connected?

If you have clinics in multiple locations, then you may want to get a medical VoIP phone that can let you manage calls or view activity across all locations. Emitrr is a great VoIP software that caters to multi-location healthcare clinicians.

Technical & Integration Questions:

Can it integrate with our EHR/EMR system?

You must ensure beforehand that the healthcare VoIP app you choose integrates with your existing EHR/PMS/CRM/billing system so that your operations are not hindered and double entries or manual work is avoided entirely.

How reliable is the call quality?

Poor call quality can lead to poor patient experience. So make sure your healthcare VoIP system offers HD call quality with the lowest downtime.

Implementation Questions:

How long does setup and migration take?

Considering the time that goes into setting up or migrating from an old VoIP system is crucial to avoid any workflow interruptions. Make sure to choose a provider that offers hassle-free migration or quick setup.

What training is provided for staff?

Your staff can’t self-learn a VoIP system. So, make sure to check if the VoIP provider offers training to staff members. How long the training will last, if it is free of cost, and if the training will be given in person or online?

Can we port our existing phone numbers?

Changing your healthcare practice phone number could have a catastrophic impact, so you must ensure that the healthcare VoIP system you choose offers a number porting option.

1. Emitrr

Emitrr Overview

Emitrr is the best HIPAA-compliant VoIP software for healthcare that offers various calling features, including missed-call-to-text, call routing, direct dialer, call recording, extensions, and more. Emitrr also lets your team send appointment reminders, follow-ups, review requests, and even missed-call texts, all from one easy-to-use inbox. You can call or even text patients, handle real-time questions and connect the system with your EHR or scheduler. Whether you’re a small clinic or a multi-location practice, Emitrr helps you reduce phone volume, improve response times, and run day-to-day operations more efficiently.

Emitrr Features

IVR/Call tree with forwarding on key press: Emitrr’s IVR (Interactive Voice Response) allows users to set up multiple branches in the call flow so that calls can be directed based on the caller’s input.
Call routing: The call routing feature routes the caller automatically to the most appropriate person and saves precious business hours.
Call queue groups: Using the call queue feature, you can send calls to a pre-defined extension or group of team members who are assigned to handle specific queries.
Extension: Forward calls to an individual’s direct extension to quickly connect with the intended contact. And allow each team member to have their own dedicated extension to customize forwarding preferences as per their availability.
Ring everyone: Set calls to ring to all available team members simultaneously, ensuring the call gets answered by the first available person.
Another call tree: Forward calls to an entirely new call tree or IVR, to provide more options or direct callers to specialized teams.
Setup call groups with multiple extensions/team members: Set up a call queue with multiple team members or extensions, allowing calls to route to a group rather than a single person.
Call recording settings: Automatically record all outgoing and incoming calls for training, compliance, or quality assurance purposes.
User-specific working hours: Set specific working hours for each user to ensure calls are only forwarded to them when they are available.
AI feature: Emitrr is currently building AI features that will come in handy in improving customer communication via calls.
Toll-free numbers: Allow your customers to call you for free.
Call pop feature: Access caller information and calling history during a live call to offer a quick resolution.
Multi-location management: Manage the calling performance of your business across multiple locations.
Missed call text: Use this to send automated SMS to callers whose calls go unanswered.
Quick dialer: Offers a dialer button that allows you to dial quickly without changing screen or typing the number.
Bulk/Mass text messaging: Send 1000s of SMS and achieve a 98% open rate with bulk texting or mass texting.
Online appointment bookings: Easily schedule messages through your website or by sending a link. Customize each booking by (visit type, insurance details, provider, location).
Automated text reminder: Send automated reminders via email, text, and voice.

VoIP security features:

End-to-end encryption: This ensures that all the messages in transit are encrypted so that they cannot be accessed or intercepted by unauthorized parties.
Access controls: Limit who can access patient data on your portal. Also, create activity logs for each user to monitor overall activity.
File sharing: Share important documents like health insurance details, lab reports, test reports, etc. through a secure portal that can’t be traced by carriers.
Data privacy: Emitrr follows important data protection measures to keep sensitive patient information private, including how it is stored and shared.
Secure text messaging: The secure text messaging feature, when enabled, redirects you to a secure gateway where you can access and share data with your patients safely.
2FA: Set two-factor authentication to add an additional layer of security and to keep your patient data safe.

Pros of Emitrr

No downtime: Emitrr is thoroughly tested and offers 99.99% uptime for uninterrupted calling.
Seamless integrations: Emitrr can seamlessly integrate with over 1000+ CRM, EHR, and PMS tools, among others.
Superior call quality: This call transfer software comes with HD voice quality to offer a seamless calling experience to your customers.
User-friendly VoIP features: Emitrr offers a streamlined dashboard that is intuitive and very easy to navigate.
Easy dashboard setup and training: Setting up Emitrr requires minimal training and setup, ensuring quick onboarding of customers.
User-friendly: Emitrr has an intuitive dashboard that is very easy to navigate and use.
Affordable & flexible pricing: Emitrr offers great features at a very affordable price, offering the best value for money.
Excellent customer service: Emitrr offers excellent customer service and is even rated 5/5 on Capterra for the same.
HIPAA compliant & secure voip for healthcare: Emitrr is not only HIPAA compliant, but it also complies with BAA and offers advanced security features like limited access to call recordings, user access management, end-to-end encryption, and more.

Cons of Emitrr

More advanced features are being launched.

Emitrr Pricing

Emitrr offers different pricing plans for different capabilities. For VoIP, there are 2 pricing plans – Standard and Professional.

Standard: $20 per user per month
Professional: $25 per user per month

Emitrr Integration

Emitrr seamlessly integrates with over 500 EHR/PMS software, including:

Emitrr Customer Support Channels

Phone: Call Emitrr at +1 (210) 941-4696
SMS
Live chat: Chat with Emitrr’s live representatives
Knowledge base
Email: Send email to Emitrr’s support team at [email protected]
FAQs/forum

Emitrr Reviews & Ratings

Emitrr has a cumulative rating of 4.8 on Capterra and 4.7/5 on g2. Have a look at what Emitrr users are saying:

“You have it all integrated into one platform, the signatures, the amount of characters, you can attached files, send photos. You are able to create and send forms. Unlimited amount of things we can use and take advantage of.”

“Emittr’s on boarding was superior to other texting software companies. We found the platform to be user friendly for clients and internal staff. The live chat feature on website is outstanding.”

Source: Capterra

2. NUACOM

NUACOM Overview

NUACOM is a cloud phone system that is meant to improve collaboration and communication between you and your clients. The software caters to businesses across all industries and even healthcare. NUACOM is HIPAA compliant, and comes with security features like limited access to call recordings, encryption, etc. Ease of use and quick onboarding are the platform’s biggest highlights, however, users find this hospital phone system to be on the expensive side.

NUACOM Features

SoftPhone & mobile access: Allows you to manage calls from desktop or mobile devices, set availability, and transfer calls between devices.
Security: Comes with encryption, GDPR-compliant call recording, HIPAA compliance and fraud detection.
IVR: Allows for patient assistance with IVR and customizable menus.
Voicemail-to-email: Turns voicemails into emails.
Analytics & reporting: Comes with real-time dashboards, wallboards for agent activity, performance tracking, and detailed reporting tools.

Pros of NUACOM

Easy to use & set up: Users love how easy it is to use NUACOM and how intuitive their dashboard is.
Good customer support: Many users’ reviews suggest that NUACOM’s customer service team is quite responsive and good at solving queries.
Quick onboarding and implementation process: Another thing NUACOM users love is their quick onboarding and training process.

Cons of NUACOM

Pricer: Many users have highlighted that NUACOM’s pricing is on the expensive side compared to other similar products.
Voicemail-to-text feature is missing: This VoIP for healthcare does not offer a voicemail-to-text feature, so it takes too much time for users to listen to voicemails.

NUACOM Pricing

NUACOM offers three kinds of pricing options:

Unlimited: $24.99 a month
Enterprise: $34.99 a month
Custom: Custom price

NUACOM Integration

The specific EHR or PMS platforms supported are not explicitly listed on NUACOM’s website, but the mention of EHR integration indicates that such capabilities are available, likely through APIs or custom integration services.

NUACOM Customer Support Channels

Email Support
Phone Support
Live Chat
24×7 Support
Training & Documentation

NUACOM Reviews & Ratings

NUACOM has a rating of 4.8 on g2, and here’s what users are saying about it:

“What i like least is that the price is a little on the higher side.”

“What i like best is that they have web access and a phone app, we are just getting started using this so a lot more to discover.”

Source: g2

3. Nextiva

Nextiva Overview

Nextiva is an AI-powered HIPAA-compliant VoIP tool that can be used by healthcare teams to improve patient and staff communication. Based on the features you want, the software offers four different kinds of pricing options to choose from. The call quality of this software is quite good, and the pricing is competitive; however, customers often complain about dropped calls and other audio-related issues with this software.

Nextiva Features

Smart call routing: Routes incoming calls smartly as per the availability of the agent.
Conversational AI: Use advanced conversational AI to allow callers to use their natural language when describing the issue.
Call presence: Lets you monitor the phone status of your employees.
Voicemail notifications: Get notified when someone leaves a voicemail.
Anonymous call rejection: Turn on this feature to automatically reject anonymous calls.
AI voicemail transcription: Utilize AI to get the summary of a voicemail.

Pros of Nextiva

Competitive pricing: With pricing options starting at $20 per user per month, Nextiva offers competitive pricing.
Offers app for remote calling: This healthcare voip phone system comes with an app that allows you to make calls from anywhere, anytime.
Good call quality: Nextiva offers good call quality and HD voice clarity, if the internet connection is stable.

Cons of Nextiva

Dropped calls & audio problem: Many users have complained about facing audio problems when using this voip phone, some even highlighted how randomly the call drops.
Binds you in a contract: Nextiva offers contractual pricing models, so once you sign up for it, you are bound in a contract.
Difficult to navigate and use: Many users have highlighted that it is a bit difficult to use Nextiva.
Limited integration with EHR/PMS: This software may offer integration with your existing EHR/PMS tool via API, which can be inconvenient for some.

Nextiva Pricing

There are four Nextiva pricing options available:

Digital: $20/user/month
Core: $30/user/month
Engage: $40/user/month
Power Suite: $60/user/month

Nextiva Integration

Nextiva has not listed the EHR/PMS tools that it integrates with, we think it facilitates these integrations with API, which could be an inconvenience.

Nextiva Customer Support Channels

Phone
Email
Live chat
Ticket submission

Nextiva Reviews & Ratings

Nextiva has a rating of 4.5/5 on g2, and here’s what Nextiva users are saying:

“It does allow for some more advanced call flow features than some other VOIPs provide. However, there are VOIPs that provide all these same features self-service without wasting hours of time everytime you need a small change.”

“I like that Nextiva is HIPAA compliant and that everything can be done easily online. All the UI’s are easy to understand and use. If something is tricky, their support team is quick to answer. I like that there is more control on the user end than having to always call support to implement a change.”

Source: G2

4. JustCall

JustCall Overview

JustCall is a cloud-based, AI-powered VoIP designed for all kinds of businesses. For healthcare providers, JustCall offers a secure, HIPAA-compliant VoIP phone system that streamlines patient communications, automates appointment reminders, and integrates with EHR/EMR software to reduce administrative tasks and improve operational efficiency. However, hidden pricing, difficult integration, and hidden pricing are a few challenges you might encounter with JustCall.

JustCall Features

HIPAA compliance: Comes with advanced encryption, secure call recording, and strict access controls to protect patient data.
AI-powered analytics: Track sentiment analysis, emotion detection, keyword spotting, and call scoring to monitor and improve call quality.
EHR/EMR integration: Automatically logs calls, AI-powered summaries, and notes directly into EHR/EMR software for seamless documentation.
Automated workflows:Send appointment reminders and follow-ups via call and SMS, reducing manual workload.
AI voice agent: Answers FAQs and books appointments after hours or during peak times.
Intelligent call routing & IVR: Use advanced call routing and interactive voice response to connect patients to the right department quickly, even during emergencies.

Pros of JustCall

HIPAA-complaint healthcare VoIP system: Robust HIPAA-compliant security and privacy controls.
Seamless integration: JustCall integrates seamlessly with many EHR/EMR systems for automated documentation.
Powerful AI features: Comes with many AI features for analytics, coaching, and workflow automation.
Robust healthcare features: Reduces administrative burden and improves patient experience.
Scalable: JustCall is highly scalable for clinics, hospitals, and telehealth providers.

Cons of JustCall

Requires customization: Some advanced features may require setup or customization for full benefit.
Hidden pricing: Pricing details for healthcare-specific plans are not fully transparent on the website.
Difficult integration: Integration with specific EHR/EMR systems may require technical support or API configuration.
Usage limitations: Bulk SMS and some features may have usage limits or require higher-tier plans

JustCall Pricing

JustCall’s pricing options start at $29/user/month, but healthcare-specific pricing may vary based on compliance and integration needs.

JustCall Integration

JustCall has not mentioned any EHR/PMS software with which it integrates; it facilitates integration with many tools via custom API.

JustCall Customer Support Channels

Live Chat
Email Support
Phone Support
Help Center & Documentation
Onboarding & Training
AI Voice Agent

JustCall Reviews & Ratings

JustCall has a rating of 4.3/5 on g2, and here’s what users are saying about it:

“Occasionally, there’s a slight delay in connecting calls or syncing with third-party apps, but it’s rare and not a major issue. I would also love to see more customization options in reporting dashboards, though the current setup still gets the job done well.”

“The AI Voice Agent is a game-changer—it automates responses, provides real-time transcription, and handles follow-ups effortlessly.”

Source: g2

5. OhMD

OhMD Overview

OhMD is a modern HIPAA-compliant patient communication platform. The software mostly offers texting features, but it also comes with a few VoIP calling features such as call-to-text, quick dial, etc. Whether you leverage multiple channels or execute a robust patient communication strategy, OhMD can be customized to your needs. The software comes with plenty of useful features; however, the expensive pricing, failure in sending SMS, and other technical glitches are common issues with this software.

OhMD Features

AI voice assistant: Use OhMD’s new voice assistant to answer phone calls.
EHR integrations: Seamlessly connect OhMD with your existing PHM/EHR software.
Call-to-text: Give patients the ability to opt for a text conversation right from your phone menu speeding up your communication workflow.
Broadcast & reminders: Send reminders and broadcast messages to your patients for different use cases,
Website chat: Add a website chat widget, and convert visitors into customers.
Video visits: Launch a patient video visit or phone call in a single tap from a text message.
Single-click calls: Call patients from the chat thread in a single click.

Pros of OhMD

HIPAA compliant: OhMD is a hipaa compliant voip system for healthcare and comes with encryption, and other essential security features.
Live website chat: OhMD offers a live website feature that helps in converting visitors into potential patients.
Video visit: Using OhMD’s video visit feature, you can cater to your patients from anywhere and offer them more flexibility.
Plenty of features: This software comes with plenty of features, be it for texting, reputation management, or automation.

Cons of OhMD

Expensive: OhMD’s paid plan starts at $250 a month, which is quite expensive compared to other OhMD alternatives.
Lacks app: The biggest disadvantage of OhMD is that it does not offer an app even with the paid plan, which means it does not support remote calling.
Limited calling features: Since OhMD is mostly an SMS communication app, it supports very limited calling features.

OhMD Pricing

OhMD’s pricing plans start at $250/month which is quite expensive.

OhMD Integration

OhMD integrates with PMS and EHR software seamlessly, including:

Athenahealth
Allscripts
Cerner
DrChrono
AdvancedMD
Veradigm
Epic
eClinicalWorks

OhMD Customer Support Channels

Email
Wechat
Phone

OhMD Reviews & Ratings

OhMD has a rating of 4.8/5 on g2 and here’s what OhMD users are saying:

“I like using OhMD because most patients have their phones set up to block unknown callers, and many don’t even check their voicemail.”

“I’ve only been using OhMD for about 2 months so I’m not sure what all I can do with it. What I use it for is to communicate with patients about scheduling appointments. I don’t like that I can’t message patients directly, and when they message me back, my entire office can see the conversation. I wish it were more private.”

Source: g2

6. Dialpad

Dialpad Overview

Dialpad is essentially an AI-powered call transfer software designed for industries across different domains, but it also offers a HIPAA-compliant phone system that healthcare professionals can use. Using this software’s extensive features, such as routing, voicemail drop, and online scheduling, among others, you can simplify patient communication and improve service for your healthcare clinic. Dialpad’s best advantage is that it offers competitive pricing; however, call drop and quality issues are its biggest drawbacks.

Dialpad Features

HIPAA compliance: Dialpad ensures HIPAA compliance with its enterprise-level encryption, and customizable data retention policies.
Unlimited calling: Use Dialpad’s business telephone service and make unlimited calls.
AI-powered call & voicemail transcriptions: Use Dialpad’s AI integration to get call notes, summaries, and more.
Hold queues: Use this feature to put callers on hold.
Multi-level auto attendant: Use multi-level auto attendant and improve your customer service.
Extensions: Add or remove users and extensions as per your changing business needs.
HD voice: Interact with your customers in high-quality HD voice.
Contact syncing: Sync your contact information by integrating Dialpad with your existing CRM tools.

Pros of Dialpad

Intuitive interface: Dialpad’s design is very sleek and intuitive, which allows users to get a hang of it in no time.
Useful calling features: Users love the plenty of features Dialpad offers, including call recordings, unlimited calls, integrations with your favorite app, and more.
AI transcript feature: Dialpad offers a few AI integrations, such as an AI transcript that helps in taking notes during a call. This feature can specially be helpful for therapists looking for a VoIP phone.

Cons of Dialpad

Frequent call disconnections: Dialpad users face call disconnection issues frequently, especially when the call volume is high.
Poor call quality: User reviews suggest that Dialpad’s call quality is inconsistent. The call transfer software works just fine sometimes, but sometimes, the call quality is quite poor and gets fixed only after a reset.

Dialpad Pricing

There are three Dialpad pricing options to choose from:

Standard: $15/user/month
Pro: $25/user/month
Enterprise: Custom

Dialpad Integrations

Dialpad has not shared any information on their website regarding integrations with EHR/PMS tools. However, the platform does integrate with other CRM tools.

Dialpad Support Channels

Livechat
Call
FAQs
Help Center

Dialpad Reviews & Ratings

Dialpad has a rating of 4.2/5 on Capterra, and 4.4/5 on g2. See what Dialpad customers are saying:

“Concerns that not all calls are connecting. While phone does ring, appears regularly as calls missed where no notifications were delivered for, “calls.”

“The Dialpad support team has always been very helpful and responsive.”

Source: Capterra

7. RingRx

RingRx Overview

RingRx is a HIPAA-compliant VoIP phone system made specifically for healthcare providers, including hospitals, solo practitioners, clinics, and enterprises. The software streamlines communication by offering secure voice, text, fax, and video features that can be accessed from desk phones, mobile devices, or the web. RingRx’s focus on healthcare ensures compliance with privacy regulations. However, very limited EHR/PMS integration is the reason why users opt for options like Emitrr instead.

RingRx Features

HIPAA Compliance: All features are designed for healthcare, ensuring full compliance with privacy regulations across all communication channels.
Mobile app: RingRx enables secure communication on the go, so providers are accessible from anywhere without needing a separate phone.
HD voice quality: Delivers clear, high-definition audio for improved communication and workflow.
Call queuing: Allows you to easily manage high call volumes by routing patients to available agents, offering music-on-hold, and ensuring calls are answered in order.
Voice, Text, Fax, and Video: RingRx offers secure, HIPAA-compliant voice calls, texting, faxing, and video conferencing, all accessible from mobile devices, desk phones, or the web.

Pros of RingRx

Faxing: Also offers HIPAA-compliant web and machine faxing, with tracking and management tools to reduce paperwork errors.
Number portability: Allows practices to bring their existing business phone numbers to RingRx without any interruption.
Virtual receptionist: Automates call handling and routing for practices with limited front-desk staff.

Cons of RingRx

Limited EHR integrations: The software offers very limited integrations compared to some competitors
Photo messaging: Currently, the HIPAA-compliant texting feature does not support receiving photos, which can be a barrier for certain patient communication needs.
Call recording: Available as an add-on feature, not included in all plans

RingRx Pricing

RingRx offers a free trial and three pricing plans:

Lite: $15/user/month
Grow: $19/user/month
Clinic: $25/user/month

Integration RingRx

RingRx offers integrations with tools like Elation health, QGenda, Amion, etc. It can facilitate more integrations by building a custom API for you.

RingRx Customer Support Channels

Email/Help Desk
Phone Support
Knowledge Base
FAQs/Forum

RingRx Reviews & Ratings

RingRx has a single rating of 1.5/5 stars on g2. And here;s what the user said:

“It was easy and fast to setup, but lacked the features my business needed.”

“My virtual assistant had very little access bc the web portal doesnt reflect text messages. They also continued billing me after my number was ported.”

Source: G2

Why Emitrr is the Best VoIP for Healthcare?

If your clinic is still juggling separate tools for calls, texts, reminders, and follow-ups, Emitrr wraps it all into one simple, healthcare-friendly platform. Here’s how it stands out:

HIPAA-compliant and secure: The platform encrypts data, controls access, and provides a Business Associate Agreement to keep patient communication compliant and protected.
Built for healthcare clinics: Emitrr’s VoIP phone system for healthcare is designed keeping the specific needs of medical offices in mind. Every feature is tuned to support your daily workflow.
One dashboard for calls and texts: Staff can view, manage, and reply to all messages in one place, no switching tabs or checking multiple apps.
Customizable auto-attendants and call flows: Set up clear menus and routing based on departments, providers, or hours, making it easier for patients to reach the right person the first time.
Built-in appointment reminders: Automate texts or voice messages for upcoming appointments, helping reduce no-shows without manual calls.
Automatic follow-up on missed calls: If a patient calls and no one picks up, Emitrr instantly sends a text to keep the conversation going and capture the opportunity.
Seamless EHR and PMS integration: Emitrr connects with Athenahealth, Epic Systems, eClinicalWorks, NextGen, Practice Fusion, and more, syncing call logs and patient data smoothly.
Smart voicemail transcription: Voicemails are automatically turned into text and sent to email, so staff can follow up quickly without checking machines.
Supports remote and in-clinic teams: Doctors and staff can access the system from any device, using the clinic’s number even while working off-site or from home.
Quick to set up and simple to learn: Onboarding is fast, and most clinics start using it confidently within days, no technical background needed.
Scales as your practice grows: Whether you’re adding users or opening new locations, you can expand your system without needing new hardware or extra IT help.
Reliable call quality with 99.99% uptime: Your phones stay online and calls remain clear, even during peak hours or busy mornings.
Responsive customer support: Need help? The support team is available by phone, email, or chat, and they actually understand how clinics work.
Fair pricing with no hidden charges: Plans start at $30/month, with transparent billing and no surprise fees for extra calls or texts.
AI-Powered Features: Emitrr’s AI-powered features for VoIP are designed to handle the communication load many clinics struggle with. From answering incoming calls to managing appointment bookings and follow-ups, the system works seamlessly in the background. At the center of it is Sarah, Emitrr’s intelligent AI receptionist, who can converse naturally with patients, answer common questions, and route calls based on intent, all without human intervention. This not only frees up staff time but also ensures no patient query goes unanswered.

Curious what that looks like in action? Watch this video to see how it works:

FAQs

1. How much does a voip software for healthcare cost?

On average, a healthcare VoIP system or VoIP for healthcare can cost anywhere between $25-$30 per line, depending on the features you want and the VoIP service provider you choose.

2. Which is the best VoIP provider?

Emitrr is the best VoIP provider because of the handy features, excellent customer support, affordable prices, and seamless integration with PMS/EMR it offers.

3. Why do you need VoIP for Healthcare?

VoIP for healthcare providers is needed to reduce the cost of patient calls, to allow patients to make bookings via call, to offer better patient experience, and to reduce AHT for staff to focus on more matters.

Conclusion

Choosing one of the best VoIP software for healthcare can be a game changer for you for all calling-related tasks. And after comparing the seven best VoIP options specifically meant for healthcare providers, we recommend you book a demo with Emitrr and see how it can help you simplify your calling needs.