10 Best VoIP Software for Veterinary Practices

Picking VoIP solutions for veterinary clinics shouldn’t feel like a tech research project. Yet with so many providers promising everything from “crystal-clear audio” to “enterprise-grade automation,” it’s easy to feel overwhelmed.

But here’s the truth: not all VoIP tools are designed with the unique needs of veterinary practices in mind: high call volume, urgent client inquiries, limited front-desk staff, and the need to juggle care with communication.

That’s why we’ve done the work for you. This blog isn’t just a list of software. It’s a handpicked collection of VoIP systems that actually cater to the unique needs of a vet clinic, tools that help your team stay responsive, organized, and less stressed.

By the end, you will be able to decide which works best for you.

What Features Should You Look for in Veterinary VoIP Software?

Most VoIP platforms come with a long checklist of features. But not all features are equally useful for a veterinary clinic. The tools that make a real difference are the ones that help you manage high call volumes, reduce missed messages, and take pressure off your front desk.

Here are the VoIP features for veterinary clinics you must look at:

Voicemail-to-Text Transcription

Instead of listening to every voicemail (which takes time and breaks focus), this feature instantly converts voicemails into readable text. It lets your team scan and prioritize messages quickly, perfect for those moments when you’re in surgery and can’t play audio aloud. If you’d like to see how this actually works in a real-world setting, watch this video:

Missed-Call Text Automation

When a client calls and no one answers, a personalized text is sent automatically. This gives them peace of mind that they’ve been heard, and gives you a chance to recover the appointment or answer a question before they call another clinic.

Call Pop

When the phone rings, your screen shows who’s calling, along with their pet’s name, visit history, and any upcoming appointments. It’s a small touch that makes your clinic feel personal, professional, and organized.

Automated Veterinary Appointment Reminders

Send appointment confirmations, vaccine reminders, or recheck alerts without anyone manually reaching out. Whether by SMS or call, these reminders reduce no-shows and keep your calendar full without extra effort.

IVR and Auto Attendant

IVR lets clients choose where to go, press 1 for appointments, 2 for prescriptions, etc. It’s the difference between one person handling everything and a system that smartly directs calls so your team isn’t overwhelmed.

Call Queues and Call Forwarding

If multiple clients call at once, they’ll be queued, not sent to voicemail. Calls can be forwarded to available staff or mobile devices, ensuring urgent matters don’t fall through the cracks.

Call Recording with Compliance

Record calls to review client conversations, protect against misunderstandings, or train new staff. The best systems also ensure those recordings are securely stored and follow veterinary data privacy standards.

High Call Quality and Reliability

When phones are ringing nonstop and Wi-Fi is being stretched by multiple devices, your communication system shouldn’t be the weak link. A strong VoIP platform ensures calls stay clear, stable, and uninterrupted, so your staff can speak with pet owners without dropouts, delays, or awkward repeats. That reliability becomes especially important during emergencies or back-to-back appointments.

Reporting and Analytics

See when your busiest call times are, how many calls go unanswered, and how fast your team is responding. These insights help you staff smarter and improve service, without guessing.

Custom Dial Menus and Personalized Greetings

Set up greetings that match your clinic’s tone, warm and helpful, not robotic. You can also customize hold messages for after-hours, holidays, or emergencies.

Multi-Device Access

Whether you’re on a clinic desktop, tablet, or smartphone, your team should be able to make and receive calls or texts from anywhere. Especially useful for mobile vets or practices with rotating shifts.

Security & Compliance Requirements for Veterinary VoIP Provider

Veterinary clinics handle sensitive client and patient data, so not all VoIP providers meet the standards needed for privacy, uptime, and compliance. Here’s what you must know about when choosing a VoIP provider for your vet clinic:

Requirement	What to Ask?
Encryption	Do you support end-to-end encryption like TLS/SRTP by default?
Access Controls	Are two-factor authentication (2FA) and strong password policies enforced?
Secure Storage	How are voicemails, call recordings, and logs encrypted at rest and in transit?
Compliance Certifications	Are you certified for SOC 2, ISO 27001, HIPAA, or PCI DSS?
PMS Integration Security	Does the integration with our practice software use secure APIs and tokenized access?
Call Recording & Logging	Are call logs auditable and stored in a secure, compliant manner?
Network Security	Do you use firewalls, session border controllers (SBCs), and threat detection tools?
Patch & Update Management	How often is the system updated and what’s your patch turnaround for vulnerabilities?
Disaster Recovery	What’s your backup frequency? How quickly can service be restored after a failure?
Security Documentation & Support	Can you provide a copy of your security policy and escalation process?
Secure Feature Design	Are features like voicemail-to-text and texting encrypted and access-controlled?

If your VoIP provider can’t answer these questions clearly and confidently, it’s not the right fit for your veterinary practice.

Integrations Required for Veterinary VoIP Software

Features are important, but what makes a VoIP system truly useful is how well it connects with the other tools your clinic already uses. A disconnected system means more manual work, repeated data entry, and a higher risk of missing important client details.

Below is the list of key software, virtual phone systems for veterinarians should connect with:

Practice Management System (PMS)

Your VoIP should sync with practice management platforms like AVImark, ezyVet, Cornerstone, etc. This allows client and pet info to appear during calls, automates call logs into patient records, and eliminates the need to switch between tools.

Client Relationship Management (CRM)

Connecting VoIP to CRM helps track client behavior, manage follow-ups, and personalize communication. Ideal for larger or multi-location practices that want to track loyalty programs, reactivation campaigns, or wellness plan engagement.

Two-Way Texting and SMS Platforms

Texts should flow through the same system, not a separate app. Integration with SMS tools means replies, reminders, and updates all live in one conversation thread, so nothing gets missed.

Appointment Scheduling and Reminders

VoIP software should link with your scheduling system to send automated confirmations, allow quick rebooking, or even route calls based on appointment types (e.g., emergencies vs. regular check-ups).

Digital Forms and Document Management

Integrations with form tools make it easy to send consent forms, intake paperwork, or pre-op instructions by text or email directly from your VoIP system, with responses saved securely.

Payment Processing

Integration with payment tools allows smoother checkouts and faster billing. This allows you to easily send a pay-by-text link or record a card-on-file update after a call, especially for curbside or telehealth visits.

Third-Party Communication and Collaboration Tools

For internal updates, team chat, or emergency alerts, integrations with platforms like Slack, Microsoft Teams, or email help you keep everyone in the loop without needing to leave the VoIP dashboard.

How VoIP Software Helps Veterinary Practices: Key Benefits

Here’s what your veterinary clinic can truly gain when you make the switch to a purpose-built VoIP platform:

Faster response times

Veterinary clinics often face high call volumes, especially during mornings, lunch hours, or emergencies. A good VoIP system lightens the load by routing calls intelligently, transcribing voicemails, and sending missed-call texts automatically. Your staff doesn’t need to work harder, the system helps them work smarter.

The outcome: Clients hear back sooner, urgent requests don’t sit in voicemail, and your team stays focused on the patients in front of them.

Fewer no-shows and better compliance

When reminders are sent automatically by text or voice, clients are far less likely to miss their appointments. This also improves adherence to care plans, such as vaccine schedules or recheck visits, without your staff needing to chase people down.

The outcome: A more reliable schedule, better treatment compliance, and fewer last-minute gaps in your day.

Improved client experience

Instead of asking, “Can I get your pet’s name again?”, your team sees the caller’s info right away, including recent visits, outstanding invoices, or upcoming appointments. This adds context to every call, and lets your staff speak with clarity and confidence.

The outcome: Clients feel remembered and valued, which strengthens trust and encourages long-term loyalty.

Time saved on manual admin work

When your phone system connects with your practice software, every call, note, and message syncs automatically. That means no retyping, no switching screens, and fewer errors.

The outcome: Your staff can reclaim hours each week to focus on patients, not paperwork.

Cost savings

VoIP systems remove the need for landlines, desk phones, and third-party texting apps. Most platforms bundle voice calls, SMS, reminders, and voicemail into a single plan, often with flat monthly pricing.

The outcome: You reduce telecom overhead while improving your communication reach.

Centralised communication

Calls, voicemails, texts, and even reminder confirmations appear in the same dashboard. Everyone from the front desk to techs can view the full history of each client interaction.

The outcome: No more gaps in communication, especially during staff handoffs or shift changes.

Stay connected across locations or on the go

A cloud-based VoIP for veterinary clinics lets you access calls and messages from any device. So you remain reachable and in control, no matter where you’re working from. You can view messages, return calls, and manage communication no matter where you are.

The outcome: Greater flexibility for your team and a consistent experience for your clients.

Never lose a lead to a missed call

When a new or returning client calls and no one picks up, VoIP systems can send a friendly, branded text response within seconds. It reassures the caller and opens the door for continued conversation.

The outcome: Fewer missed leads, stronger first impressions, and a higher chance of turning inquiries into appointments.

Top 10 VoIP Software for Veterinary Practices

• Emitrr
• PetDesk
• Weave
• RingCentral
• Nextiva
• Digitail
• Podium
• Dialpad
• Vonage
• DaySmart Vet

1. Emitrr

What is Emitrr?

Emitrr is a unified VoIP and client communication platform built specifically for healthcare and veterinary practices. It helps clinics manage calls, texts, voicemails, and reminders from one place, reducing administrative load and improving how teams handle incoming communication.

Designed to support busy front desks and high call volumes, Emitrr integrates seamlessly with major veterinary practice management systems. With smart automation and AI-powered features, it helps teams respond faster, follow up more consistently, and eliminate communication gaps that lead to missed appointments or frustrated clients. Thus making it the best VoIP services for veterinary clinics.

Emitrr Features

• Unified communication inbox: Manage all inbound and outbound calls, texts, and voicemails from one shared dashboard.
• HIPAA-compliant VoIP calling: Make and receive secure calls from any device, ideal for both in-clinic and remote staff.
• Missed-call texting: Automatically follow up with a text when a patient’s call goes unanswered.
• Custom call routing: Set up smart call flows with auto-attendant menus like “Press 1 for billing.”
• Voicemail-to-text: Get voicemails transcribed into text so your team can respond faster.
• Click-to-call function: Start a call directly from your dashboard or EHR, no need to dial.
• Caller ID masking: Show your clinic’s number on outbound calls to protect staff privacy.
• Call tracking and logs: Keep detailed records of every call, including time, outcome, and recording.
• Smart call forwarding: Route calls to team members based on working hours or availability.
• EHR/CRM integrations: Connect with over 1,000 systems like DrChrono, Epic, Dentrix, and Kareo
• Unlimited calling: Make and receive calls without limitations, supporting both local and international communication.
• Call queues: Manage high call volumes by placing incoming calls in a queue, reducing missed calls.
• Call recording: Record calls for quality assurance, training, and compliance purposes.
• Interactive voice response (IVR): Automate call routing with customizable menus, directing callers to the right department or information.
• Call analytics: Monitor call metrics to assess performance and identify areas for improvement.
• Two-way texting: Engage in real-time text conversations with clients, enhancing communication efficiency.
• Automated reminders: Send appointment reminders via text to reduce no-shows and improve scheduling adherence.
• Text campaigns: Launch bulk text campaigns for promotions, announcements, or updates
• Smart scheduling: Automate appointment scheduling and confirmations, streamlining the booking process.
• Review requests: Automatically solicit client reviews post-appointment to build online reputation.
• AI receptionist: Automatically answers missed calls with intelligent responses via text or voice. AI receptionist captures intent and helps initiate the right action, without human intervention.
• Mobile & Desktop Access: Make and receive calls or manage voicemails from any device, whether in-clinic or remote.

Emitrr Pros

• No downtime: With Emitrr, you do not have to worry about poor downtime; the software is well-tested and offers 99.99% uptime for uninterrupted calling. 
• Easy-to-use VoIP features: Emitrr has a sleek dashboard, everything is pretty self-explanatory, and is extremely easy to use.  
• Excellent call quality: Emitrr offers HD-quality audio so that you can communicate with your customers flawlessly. 
• Easy dashboard set up & training: Setting up Emitrr and the software’s training process is quick and easy, allowing you to get started pretty quickly. 
• Seamless Integrations: This VoIP business phone system can be integrated with your CRM/EHR/PMS tools seamlessly. 
• Affordable & flexible pricing: Get access to a wide range of features and great value for money with Emitrr’s affordable and flexible pricing plans. 
• Plenty of features: This small business VoIP phone system comes with a variety of features not only for calling but also for texting, review management, and more, which you can add to your plan.

Emitrr Cons

• Some amazing features are still under development and will be rolled out soon.

Emitrr Pricing

Here’s a breakdown of the Emitrr pricing plans:

VOIP Pricing	Standard / User / Month	Pro / User / Month
Monthly Plan	$25.00	$35.00
Yearly Plan	$20.00	$30.00

Emitrr Integrations

Emitrr offers 1000+ integrations across different industries such as dental, recruiting, real estate, etc., with tools like:

• MailChimp
• Denticon
• AthenaHealth
• Zapier
• Salesforce
• HubSpot
• Facebook
• HouseCall Pro
• And more!

Emitrr Customer Support Channels

• Live chat: Chat with Emitrr’s live representatives
• Phone: Call Emitrr at +1 (210) 941-4696
• Email: Send email to Emitrr’s support team at [email protected]
• Knowledge base
• FAQs/forum
• SMS 

Emitrr Rating

Emitrr is a top-rated VoIP for small vet practices, which has a solid 4.8-star rating on Capterra.

Emitrr Reviews

“10/10 – they are very responsive and love hearing ideas of how we will use it and what additional features would be helpful.”

“ABSOLUTELY AMAZING experience! Emittr has allowed such a better experience between our employees & our customers.”

(Source: Capterra)

2. PetDesk

What is PetDesk?

PetDesk is a veterinary-specific communication platform that integrates a PIMS-compatible veterinary VoIP phone system with tools like appointment scheduling, reminders, and client messaging. Its VoIP solution, PetDesk Phones, is designed to enhance call efficiency by syncing with your PIMS, providing instant access to client and patient information during calls. This integration aims to reduce call duration and improve client interactions. However, some users have noted that while PetDesk offers a comprehensive suite of features, its VoIP functionalities may not be as advanced as those of dedicated VoIP providers.

PetDesk Features

• Easy Integration: Seamlessly connects with major PIMS platforms like AVImark, ezyVet, and Cornerstone, allowing instant access to client and patient records during calls.
• Caller ID with Context: Displays detailed client and pet information before answering, enabling personalized and efficient communication.
• Call Management Tools: Includes features like call queues, ring groups, and auto-attendants to handle high call volumes effectively.
• Voicemail-to-Text: Transcribes voicemails into text, allowing for quicker review and response.
• Call Recording and Analytics: Records calls for training and quality assurance, and provides analytics to monitor call performance.

PetDesk Pros

• Veterinary-Specific Design: Tailored features that cater to the unique needs of veterinary practices, enhancing operational efficiency.
• Enhanced Client Experience: Access to client and pet information during calls allows for personalized interactions, improving client satisfaction.
• Integrated Communication Tools: Combines VoIP with other veterinary communication tools like texting and reminders, providing a unified platform.
• Reliable Support: Offers dedicated customer support familiar with veterinary workflows, ensuring prompt assistance.

PetDesk Cons

• Limited Advanced VoIP Features: May lack some advanced VoIP functionalities found in specialized VoIP providers.
• Learning Curve: Staff may require time to adapt to the integrated system and utilize all features effectively.
• Cost Considerations: Pricing details are not readily available on the website, necessitating direct contact for information.
• Dependence on Internet Stability: As with all VoIP systems, call quality is dependent on a stable internet connection.

PetDesk Pricing

• Contact support

PetDesk Integrations

• Covetrus Pulse
• Hippo Manager
• ASI-ware

PetDesk Customer Support Channels

• Email/Help Desk
• FAQs/Forum
• Knowledge Base
• Phone Support
• Chat

PetDesk Rating

PetDesk has a 4.7-star rating on Capterra.

PetDesk Reviews

“It’s been great. I feel like I can concentrate more on my job and it helps our receptionist and manager be able to communicate to our clients in a efficient manner.”

“PetDesk is a useful tool, but is quite expensive and leaves much to be desired. It ended up causing too many issues and the cons outweighed the benefits.”

(Source: Capterra)

3. Weave

What is Weave?

Weave is a comprehensive communication platform tailored for veterinary practices, integrating VoIP phone systems with client engagement tools. It offers features like two-way texting, appointment reminders, and payment processing, aiming to streamline client interactions and enhance operational efficiency. While Weave provides a robust suite of tools, some users have noted occasional connectivity issues and a learning curve associated with its extensive feature set.

Weave Features

• VoIP Phone System: Enables clinics to make and receive calls over the internet, reducing reliance on traditional phone lines and offering flexibility in communication.

• Call Pop: Displays client and pet information instantly when a call is received, allowing for personalized and efficient interactions. 

• Two-Way Texting: Facilitates real-time communication with clients via text, improving responsiveness and client satisfaction.

• Appointment Reminders: Sends automated reminders to clients, reducing no-shows and keeping schedules full. 

• Payment Processing: Offers various payment options, including text-to-pay and online billing, streamlining the payment process for clients. 

Weave Pros

• Enhanced Client Engagement: By integrating communication tools, Weave allows for more personalized and timely interactions with clients, improving satisfaction and loyalty.

• Operational Efficiency: Automating tasks like appointment reminders and payment processing frees up staff time, allowing them to focus more on patient care.

• Scalability: Weave’s features support multi-location practices, making it suitable for growing veterinary clinics.

• User-Friendly Interface: Designed with ease of use in mind, Weave’s platform is intuitive, reducing the learning curve for staff.

Weave Cons

• Connectivity Issues: Some users have reported occasional glitches and connectivity problems, which can disrupt operations. 

• Learning Curve: The extensive feature set may require time for staff to fully adapt and utilize all functionalities effectively.

• Cost Considerations: Pricing may be higher compared to other solutions, which could be a concern for smaller practices. 

• Limited Advanced VoIP Features: While Weave offers a solid VoIP system, it may lack some advanced features found in specialized VoIP providers.

Weave Pricing

There are 3 pricing plans:

• Ultimate
• Elite
• Pro

Weave Integrations

• Mindbody
• eClinicalWorks
• athenaOne
• ezyVet and more!

Weave Customer Support Channels

• Email/Help Desk
• FAQs/Forum
• Knowledge Base
• Phone Support
• Chat

Weave Rating

Weave has a 4.3-star rating on Capterra.

Weave Reviews

“We love it! It was the best investment we made. The feedback we get from patients is so positive and they are so happy we are using this platform for our communication needs.”

“It has it’s pros and cons. It sometimes is confusing to me, seeing how it sends messages to patients that we rescheduled so I can see how it would be confusing to our elderly patients thanking them for coming in when we rescheduled their appointment.”

(Source: Capterra)

4. RingCentral

What is RingCentral?

RingCentral is a cloud-based VoIP and unified communications platform designed to streamline business communication. While not specifically tailored for veterinary clinics, its robust features can be adapted to meet the needs of veterinary practices. RingCentral offers voice, video, messaging, and collaboration tools in a single platform, facilitating efficient communication within the clinic and with clients. However, some users have noted that its extensive feature set may be more than necessary for smaller practices, potentially leading to underutilization of certain functionalities.

RingCentral Features

• Cloud-Based VoIP Calling: Enables high-quality voice calls over the internet, reducing reliance on traditional phone lines.
• Auto-Attendant and IVR: Automates call routing, directing clients to the appropriate department or staff member without manual intervention.
• Mobile App Integration: Allows staff to make and receive calls, access voicemail, and manage messages on-the-go, ensuring constant connectivity.
• Call Analytics and Reporting: Provides insights into call volumes, durations, and patterns, aiding in resource allocation and identifying areas for improvement.
• Integration with Practice Management Software: Offers integration capabilities with various practice management systems, centralizing client information and communication records.

RingCentral Pros

• Scalability: Accommodates growth, making it suitable for both small clinics and larger veterinary hospitals.

• Enhanced Mobility: The mobile app ensures that veterinarians and staff can stay connected with clients, even when away from the clinic.

• Improved Client Experience: Features like auto-attendant and call routing reduce wait times and ensure clients reach the right person promptly.

• Comprehensive Communication Tools: Combines voice, video, and messaging, reducing the need for multiple communication platforms.

RingCentral Cons

• Complexity for Smaller Practices: The extensive feature set may be overwhelming for smaller clinics, leading to underutilization.
• Cost Considerations: Pricing may be higher compared to other VoIP solutions, which could be a concern for budget-conscious practices.
• Integration Limitations: While integration is possible, it may require additional setup and maintenance, depending on the existing systems in place.
• Learning Curve: Staff may require training to fully utilize all features, potentially impacting initial productivity.

RingCentral Pricing

There are three RingCentral pricing options available:

• Core: $30 per user per month
• Advanced: $35 per user per month 
• Ultra: $45 per user per month

RingCentral Integrations

• HubSpot
• Zendesk
• Google
• Mailchimp
• And others

RingCentral Customer Support Channels

• Email/Help Desk
• FAQs/Forum
• Knowledge Base
• Phone Support
• 24/7 (Live rep)
• Chat

RingCentral Rating

RingCentral has a 4.3-star rating on Capterra.

RingCentral Reviews

“It is dependable, good voice quality, plenty of features (more than we ever would use) at a great price point.”

“In terms of the application and features, they were good. It was easy to use and manage. But when you needed support, their people were not savvy.”

(Source: Capterra)

5. Nextiva

What is Nextiva?

Nextiva is a cloud-based VoIP platform used across industries, including healthcare and veterinary services. It offers flexible phone solutions, intelligent call routing, and unified communication tools that can be tailored to a veterinary clinic’s needs. While not built specifically for the veterinary industry, many clinics use Nextiva to manage large call volumes, coordinate multi-location practices, and streamline front-desk workflows.

However, its broad business focus can be a double-edged sword, powerful for larger operations, but occasionally overwhelming or underutilized in smaller clinics with simpler needs.

Nextiva Features

• Multi-Level Auto-Attendant: Custom call flows that guide pet owners to the right department or team member, ideal for separating general inquiries from emergency calls.

• Voicemail to Email/Transcription: Voicemails are instantly transcribed and sent to email, helping staff respond more quickly and prioritize critical messages.

• Smart Call Routing: Routes calls based on availability, department, or time of day, especially helpful for clinics with part-time staff or rotating shifts.

• Call Analytics Dashboard: Real-time and historical reporting on call volumes, durations, and missed call trends, helping managers optimize staffing.

• Mobile & Desktop App: Staff can stay connected via softphone from anywhere in the clinic, offsite, or while rotating between branches.

Nextiva Pros

• Ideal for Growing or Multi-Location Clinics: Nextiva scales easily, making it well-suited for veterinary groups, mobile services, or clinics expanding across locations.
  
• Improves Phone Response Management: With call queues, auto-replies, and smart routing, teams reduce wait times and avoid missed calls during peak hours.
  
• Flexible Setup for Varied Clinic Schedules: Clinics can set routing rules based on business hours, emergency availability, or specific vet schedules.
  
• Reliable Call Quality and Uptime: Backed by strong infrastructure and uptime guarantees, Nextiva ensures client calls aren’t disrupted even during high-traffic periods.

Nextiva Cons

• Not Purpose-Built for Veterinary Practices: Lacks veterinary-specific workflows or integrations unless configured manually.
  
• Feature Overload for Smaller Clinics: The platform’s advanced features may go unused in single-location practices with low call volume.
  
• Requires Manual Integration With PMS Tools: Syncing client data or appointment logs with tools like AVImark or Cornerstone may require third-party support or workarounds.
  
• Setup and Customization Can Take Time: Configuring call flows and dashboards to match your clinic’s operations may require technical help, especially during onboarding.

Nextiva Pricing

There are four Nextiva pricing options available:

• Digital
• Core
• Engage
• PowerSuite

Nextiva Integrations

• Zoho CRM
• Dynamics 365
• Hubspot CRM
• Zendesk Suite and more

Nextiva Customer Support Channels

• Email/Help Desk
• FAQs/Forum
• Phone Support

Nextiva Rating

Nextiva has a 4.6-star rating on Capterra.

Nextiva Reviews

“The overall experience has been surprisingly easy and comfortable with minimal hardship.”

“Not a very good one. We have been making it work but are very dissatisfied. It’s just not a fit for us and our practice.”

(Source: Capterra)

6. Digitail

What is Digitail?

Digitail is an all-in-one veterinary practice management software designed to streamline clinic operations, enhance patient care, and improve client communication. It integrates various tools, including scheduling, medical records, billing, and client engagement features, into a single platform. While Digitail offers robust functionalities, some users have noted that its extensive feature set may require a learning curve for staff unfamiliar with comprehensive digital systems.

Digitail Features

• Integrated VoIP Phone System: Digitail integrates with VoIP providers like Kontak and Fetchit, allowing clinics to identify callers with instant access to client and patient information before answering the phone.
  
• AI-Powered Veterinary Assistant: The built-in AI assistant automates SOAP notes, patient summaries, and treatment plans, saving time and ensuring comprehensive documentation.
  
• Online Appointment Scheduling: Clients can book appointments online, reducing phone call volume and allowing staff to manage schedules more efficiently.
  
• Pet Parent App: A dedicated mobile app for clients to access medical records, receive reminders, and communicate with the clinic, enhancing client engagement.
  
• Telemedicine and Chat: Digitail offers telehealth capabilities, enabling clinics to conduct virtual consultations and maintain communication with clients remotely.

Digitail Pros

• Streamlined Communication: The integration with VoIP systems provides immediate access to client information during calls, improving efficiency and client service.
  
• Enhanced Client Engagement: Features like the Pet Parent App and online scheduling empower clients to manage appointments and access information conveniently.
  
• Comprehensive Practice Management: Combining scheduling, medical records, billing, and communication tools into one platform reduces the need for multiple software solutions.
  
• AI-Driven Efficiency: The AI assistant automates routine tasks, allowing staff to focus more on patient care and less on administrative duties.

Digitail Cons

• Learning Curve: Staff may require time and training to adapt to the comprehensive features and workflows of the platform.
  
• Initial Setup Complexity: Implementing and customizing the system to fit specific clinic needs may be time-consuming during the initial setup phase.
  
• Dependence on Internet Connectivity: As a cloud-based solution, Digitail’s performance is reliant on stable internet connections, which may be a concern in areas with unreliable service.
  
• Limited Third-Party Integrations: While Digitail offers various integrations, compatibility with certain third-party applications may be limited, requiring workarounds or additional tools.

Digitail Pricing

• Starts at $300 per month

Digitail Integrations

• Okta
• Stripe
• VetPay

Digitail Customer Support Channels

• Email/Help Desk
• FAQs/Forum
• Knowledge Base
• Phone Support
• 24/7 (Live rep)
• Chat

Digitail Rating

Digitail has a 4.7-star rating on Capterra.

Digitail Reviews

“Overall very good. I think Digitail has a lot of potential and I look forward to continuing to work with them.”

“I used to like the aspect, but now it is too bulky an counterintuitive.”

(Source: Capterra)

7. Podium

What is Podium?

Podium is a communication platform that includes a VoIP phone system designed to help veterinary clinics handle calls, texts, and missed inquiries more efficiently. While it wasn’t built exclusively for the veterinary industry, many clinics use Podium to modernize how they manage client communication.

What sets Podium apart is its ability to convert phone calls into actionable messages. That said, Podium lacks deeper veterinary software integrations like PMS syncing or pet-specific templates. For practices looking for a fully integrated veterinary-first VoIP system, this could be a limitation.

Podium Features

• AI-Powered Call Transcripts and Summaries: Automatically records and transcribes calls, providing summaries that help staff quickly understand client needs and maintain accurate records.
  
• Switch to Text: Allows clients to switch from a call to a text conversation, reducing call volume and enabling staff to manage multiple interactions simultaneously.
  
• After-Hours Call Routing: Routes calls received outside of business hours to specific extensions, numbers, or voicemail boxes, ensuring clients can leave messages or reach the appropriate contact.
  
• Re-Engage Missed Callers: Automatically sends a text message to missed callers, allowing the clinic to follow up and potentially secure appointments that might have been lost.

Podium Pros

• Enhanced Client Engagement: Features like “Switch to Text” and automated follow-ups help maintain continuous communication with clients, improving satisfaction and retention.
  
• Operational Efficiency: AI-driven call summaries and centralized messaging reduce administrative workload, allowing staff to focus more on patient care.
  
• Improved Response Times: Automated responses to missed calls and the ability to manage communications from a single platform enable quicker client interactions.Podium
  
• Scalable Solution: Podium’s features can support growing practices by handling increased communication demands without a proportional increase in staff.

Podium Cons

• Cost Considerations: Podium’s pricing may be higher compared to other VoIP solutions, which could be a concern for budget-conscious practices.

• Learning Curve: Staff may require time and training to adapt to the comprehensive features and workflows of the platform.

• Mobile App Limitations: Users have reported issues with the mobile app, including glitches and a less user-friendly experience compared to the desktop version. 

• Customer Support Challenges: Some users have experienced difficulties with customer support, particularly regarding service cancellations and billing inquiries.

Podium Pricing

• Contact support

Podium Integrations

• BigCommerce
• AthenaHealth
• AdvancedMD
• ADF Leads
• AMS Pro and more

Podium Customer Support Channels

• Email/Help Desk
• FAQs/Forum
• Knowledge Base
• Phone Support
• 24/7 (Live rep)
• Chat

Podium Rating

Podium has a 4.3-star rating on Capterra.

Podium Reviews

“It was mostly enjoyable. The price may need evaluation.”

“Not great. I’m sure it’s the right fit for a large company with deep pockets and the need for a bunch of bells and whistles, but we are not that.”

(Source: Capterra)

8. Dialpad

What is Dialpad?

Dialpad is a cloud-based VoIP platform that integrates AI-powered communication tools, offering voice calls, video conferencing, and messaging within a single application. While not specifically designed for veterinary clinics, its features can be adapted to enhance communication and operational efficiency in such settings. However, some users have noted that the extensive feature set may require a learning curve for staff unfamiliar with comprehensive digital systems.

Dialpad Features

• Call Routing: Directs incoming calls to the appropriate department or person based on predefined rules.
• Call Monitoring: Enables real-time observation of calls to maintain quality standards and offer support when needed.
• Call Conferencing: Facilitates group discussions by allowing multiple participants to join the same call.
• Call Recording: Records calls for purposes such as training, compliance, or later review.

Dialpad Pros

• High-Quality Audio: Delivers clear sound for both voice and video calls, ensuring smooth communication.
• AI-Powered Features: Uses artificial intelligence to enhance conversations by transcribing calls and providing insights.
• User-Friendly Interface: Designed for easy setup and navigation, making it accessible for all users.
• Accurate Transcriptions: Generates precise call transcriptions for better documentation and reference.

Dialpad Cons

• Integration Challenges: Experiences difficulties when connecting with certain third-party applications and systems.
• Feature Limitations: Lacks some advanced capabilities that competitors offer.
• Misleading Marketing: Some advertised features may not fully align with the actual service provided.
• Complicated Cancellation Process: Users may face hurdles when trying to terminate their subscription.
• Undisclosed Charges: Hidden fees or unexpected costs that are not transparently communicated upfront.

Dialpad Pricing

There are three Dialpad pricing options available:

• Standard: $15/user/month
• Pro: $25/user/month
• Enterprise: Custom

Dialpad Integrations

• Salesforce
• HubSpot
• Zendesk
• Pipedrive
• Zoho
• And more!

Dialpad Customer Support Channels

• Email/Help Desk
• FAQs/Forum
• Knowledge Base
• Phone Support
• 24/7 (Live rep)
• Chat

Dialpad Rating

Dialpad has a 4.2-star rating on Capterra.

Dialpad Reviews

“Overall, hands down one of the best VoIP systems I have ever used. Customer support is even great.”

“It is all a scam i don’t like the way they use deceptive tactics to trick new customers into contracts”

(Source: Capterra)

9. Vonage

What is Vonage?

Vonage is a cloud-based VoIP provider that offers unified communication solutions for businesses, including veterinary clinics. Its platform encompasses voice, messaging, video conferencing, and integrations with various business applications, aiming to streamline communication and enhance client engagement. While Vonage provides a robust set of features, some users have reported challenges with customer support and service reliability.

Vonage Features

• HD Voice Quality: Delivers high-definition audio for clear and professional client interactions.
  
• Mobile and Desktop Apps: Allows staff to manage calls, messages, and voicemails from various devices, facilitating communication on the go.
  
• Call Routing and Auto-Attendant: Automates call distribution to appropriate departments or personnel, improving response times.
  
• Voicemail to Email Transcription: Converts voicemails into text and sends them to email, enabling quick review and response.
  
• Integration with Business Applications: Offers compatibility with various CRM and practice management systems, centralizing client information.

Vonage Pros

• Scalability: Suitable for veterinary practices of varying sizes, with features that support growth and multiple locations.
  
• Enhanced Mobility: Mobile applications ensure that staff can stay connected with clients, even when away from the clinic.
  
• Improved Client Experience: Features like call routing and voicemail transcription contribute to more efficient and responsive client communication.
  
• Comprehensive Communication Tools: Combines voice, messaging, and video conferencing, reducing the need for multiple platforms.

Vonage Cons

• Customer Support Challenges: Some users have reported difficulties with customer service responsiveness and issue resolution.
  
• Service Reliability Concerns: Instances of call quality issues and service interruptions have been noted, potentially impacting clinic operations.
  
• Complexity for Smaller Practices: The extensive feature set may be overwhelming for smaller clinics, leading to underutilization.
  
• Integration Limitations: While integrations are available, compatibility with specific veterinary practice management systems may require additional setup.

Vonage Pricing

• Contact support

Vonage Integrations

• Salesforce Sales Cloud
• Google
• SugarCRM
• Microsoft Outlook

Vonage Customer Support Channels

• Email/Help Desk
• FAQs/Forum
• Phone Support
• 24/7 (Live rep)
• Chat

Vonage Rating

Vonage has a 4-star rating on Capterra.

Vonage Reviews

“I like that we are able to call our clients and have the number show up as our business number, while also having the ability to give out a direct line for them to call.”

“It worked OK but it wasn’t great. I switched away and probably would not return.”

(Source: Capterra)

10. DaySmart Vet

What is DaySmart Vet?

DaySmart Vet is a cloud-based veterinary practice management software designed to streamline clinic operations, enhance patient care, and improve client communication. It offers a comprehensive suite of tools, including scheduling, medical records management, billing, and client engagement features, all accessible from any device. While DaySmart Vet provides robust functionalities, some users have noted that its extensive feature set may require a learning curve for staff unfamiliar with comprehensive digital systems.

DaySmart Vet Features

• Cloud-Based Access: Allows staff to access patient records, schedules, and other essential information from any device, ensuring flexibility and continuity of care.
  
• Automated Appointment Reminders: Sends automated reminders to clients via text or email, reducing no-shows and improving appointment adherence.
  
• Comprehensive Reporting Tools: Provides over 80 customizable reports to help clinics analyze performance metrics and make informed decisions.

DaySmart Vet Pros

• Enhanced Client Communication: Integrated VoIP and automated reminders improve client engagement and reduce missed appointments.
  
• Operational Flexibility: Cloud-based access allows staff to manage clinic operations remotely, ensuring continuity of care.
  
• Data-Driven Decision Making: Comprehensive reporting tools provide insights into clinic performance, aiding in strategic planning.
  
• Client Empowerment: The PetCare mobile app empowers clients to manage appointments and access information, enhancing satisfaction.

DaySmart Vet Cons

• Learning Curve: The extensive feature set may require time and training for staff to utilize effectively.
  
• Initial Setup Complexity: Implementing and customizing the system to fit specific clinic needs may be time-consuming during the initial setup phase.
  
• Dependence on Internet Connectivity: As a cloud-based solution, DaySmart Vet’s performance is reliant on stable internet connections, which may be a concern in areas with unreliable service.
  
• Integration Limitations: While DaySmart Vet offers various integrations, compatibility with certain third-party applications may be limited, requiring workarounds or additional tools.

DaySmart Vet Pricing

DaySmart Vet offers flexible pricing options to accommodate practices of varying sizes:

• 1–5 Users: $116 per month
• 6–10 Users: $293 per month
• 11–15 Users: $400 per month
• 16–20 Users: $493 per month
• 21–24 Users: $583 per month
• 25+ Users: Custom pricing available upon request

DaySmart Vet Integrations

• Vetstoria
• Stripe
• VitusVet
• Demandforce and more!

DaySmart Vet Customer Support Channels

• Email/Help Desk
• FAQs/Forum
• Knowledge Base
• Phone Support
• 24/7 (Live rep)
• Chat

DaySmart Vet Rating

DaySmart Vet has a 4.5-star rating on Capterra.

DaySmart Vet Reviews

“Easy to use, multiple ways to get to one place, mostly self explanatory. I can request a feature and I can usually get the feature added.”

“A lot of frustrations, not being able to search in the patient record is extremely frustrating on a daily basis.”

(Source: Capterra)

How to Choose the Right VoIP Software for Your Practice?

• Review your practice needs: Start with what’s happening at your front desk. Are you missing too many calls? Struggling with appointment follow-ups? Juggling multiple locations or mobile visits? Pinpoint the real problems first; your ideal VoIP solution should solve those specific issues.

• Prioritize integration capabilities: As mentioned earlier, your VoIP system shouldn’t operate in isolation. Look for one that integrates smoothly with your existing tools, especially your practice management software. This ensures client details, call logs, and reminders all stay in sync, reducing duplicate work.

• Evaluate features offered: Focus on features that deliver value in a veterinary setting: missed-call texting, voicemail-to-text, call routing, appointment reminders, and caller ID with pet history. 

• Consider reliability and scalability: Make sure the system is built to hold up during high call volume, and that it can grow with your clinic. Whether you’re planning to expand locations or just need something stable during your busiest hours, uptime and performance matter.

• Assess ease of use and support: Your team won’t use a tool that feels confusing or clunky. Choose a platform with a clean interface and responsive customer support, preferably one that understands how veterinary clinics operate.

• Compare pricing and value: Look beyond the base veterinary practice phone system cost. What features are included? Are there extra fees for texting, call recording, or support? The right system should offer transparent pricing that makes sense for your size and workflow, with no hidden surprises.

• Consider AI & automation: Some platforms go a step further by using AI to tag voicemails, auto-respond to routine questions, or schedule reminders. While not essential for every clinic, automation can reduce pressure on your staff and help you do more with less.

The right VoIP system will feel like a natural extension of your clinic, not a separate tool you have to manage. If it solves your biggest communication challenges, fits into your workflow, and is easy for your team to use, you’re headed in the right direction.

What Makes Emitrr the No. 1 VoIP Choice for Vet Clinics?

If you’re serious about building a smoother, more responsive veterinary practice, you need more than just another phone system. You need a tool that understands the reality of your front desk, your clients, and the pressure your team works under. That’s where Emitrr stands apart.

Here’s exactly why Emitrr is the best VoIP system for veterinary practices:

Built around the way vet clinics actually operate

Emitrr is developed with the realities of veterinary practices in mind. From managing emergency inquiries to handling post-operative check-ins, every feature is designed to support the pace and communication patterns common in animal healthcare. Clinics don’t need to adapt their workflows to the tool, the tool fits the workflow.

User-friendly interface

The platform’s layout is simple and efficient, allowing front-desk teams, technicians, and managers to use it confidently with minimal instruction. Key functions such as call management, text replies, and reminders are accessible within a single dashboard, eliminating the need to switch between tools or windows.

Customer support that has your back 24/7

Veterinary clinics can’t afford downtime, especially when communication is critical. Emitrr offers 24/7 dedicated support from professionals who understand how clinics operate. Whether it’s a setup question or an urgent issue mid-shift, help is always available without delays or escalation loops.

Great value for money

Emitrr offers a comprehensive communication system without stacking on extra fees, making it affordable VoIP for veterinary offices. Features like texting, voicemail, reminders, automation, and call routing are included as part of the standard plan, so you’re not paying separately for tools you rely on every day. It’s designed to deliver full functionality without inflating your overhead.

Unified platform for better team collaboration

Emitrr combines calling, texting, voicemail, appointment reminders, and automated follow-ups in one unified system. This reduces the need for third-party apps or add-on services, resulting in fewer integration issues and a more streamlined daily workflow.

Advanced call management features

Features like missed-call texting, voicemail-to-text, and intelligent call routing ensure that incoming calls are acknowledged even during high-volume periods. The system is built to help teams manage peak times without missing client inquiries or urgent requests.

AI-powered VoIP features

Emitrr uses AI to enhance communication, not overcomplicate it. It can identify urgent messages, categorize voicemails, and offer smart reply suggestions via its solid AI assistant called Sarah. It can help staff respond faster without guessing or rewriting the same information repeatedly. It’s practical automation, applied with purpose.

Curious to know more? Watch this video to learn all it can do:

Seamless CRM, EMR, and PMS integrations

Emitrr integrates directly with platforms like AVImark, ezyVet, Cornerstone, and Digitail. These integrations keep communication records tied to the right client or patient profile, reducing the risk of miscommunication and eliminating the need to manually update separate systems.

Zero learning curve

Everyone from new hire to a long time team member can begin using Emitrr with minimal instruction. The system is designed to be intuitive, making onboarding fast and adoption easy. There’s no need to block time for extensive training.

Veterinary-specific templates

Emitrr includes pre-built templates for common client interactions, from appointment confirmations to medication reminders and surgical follow-ups. These templates help standardize communication while saving time, ensuring that messages remain clear and professional.

Constantly evolving with your feedback

Emitrr actively incorporates feedback from its veterinary customers. Many of its most helpful features were suggested by real clinics and implemented quickly. This focus on continuous improvement ensures the platform evolves in ways that genuinely support how vet teams work.

FAQs

Conclusion

VoIP is no longer just about making calls. For veterinary clinics, it’s about running a practice where no message is missed, no client feels ignored, and your team isn’t buried in admin. A well-chosen veterinary phone system with VoIP brings structure to your communication, saves time, and gives your staff the tools to stay responsive, even on the busiest days.

Throughout this blog, you’ve seen what matters most: seamless integration, ease of use, smart automation, and a platform that actually understands how veterinary clinics operate.

If your current phone system can’t keep up or if it’s forcing your team to work around its limitations, it may be time for a better option.

Emitrr is built for that exact moment. Veterinary-specific, easy to adopt, and trusted by clinics that wanted more than a basic phone line, it’s one of the best cloud-based phone systems for vets, designed to support how your practice works, not slow it down.

See the difference for yourself. Book a demo with Emitrr and take the first step toward better communication.