10 Best Weave Alternatives for Your Business

Introduction to Weave Alternative

If you are also a Weave user and facing issues with its customer service, complicated pricing, features, and expensive costing? Then you are at the right place, this is the right time to find the weave alternative and choose a robust software like Emitrr which makes sure that users get the best experience and unparalleled support. Here in this blog, we are going to share some top Weave alternatives for your business!!

What is Weave?

Weave is an advanced AI-powered communication and customer engagement platform that is designed to streamline the interaction between business and their clients. It is used widely in various industries such as healthcare, dental, optometry, and veterinary practices to manage communication tools. Weave phone system is widely used across every industries. Businesses can see real-time insights and actionable data with features such as Appointment Scheduling, two-way communication, feedback management, and a lot more!!

Weave Features

• Appointment Management: Helps you schedule, reschedule, and manage appointments with clients.
  
• Availability Management: This lets you track and update the availability of staff or resources in real-time.
  
• Billing & Invoicing: Automates the generation and sending of invoices to clients for payment.
  
• Call Logging: Weave phone system records details of every call, such as time, duration, and caller information.
  
• Call Monitoring: Weave phone system allows supervisors to listen in on live calls to ensure quality and provide feedback.
  
• Client Management: Organizes and stores client data for easy access and interaction.
  
• Collaboration Tools: Enables team members to work together on tasks, share files, and communicate effectively.
  
• Communication Management: Centralizes all client communications across different channels for better management.
  
• Customizable Templates: Provides pre-built, editable templates for emails, messages, and forms.
  
• Email Campaign Management: Helps plan, execute, and monitor email marketing campaigns.
  
• Email Marketing: Sends targeted emails to clients or customers to promote services or updates.
  
• HIPAA Compliance: Ensures that the system follows healthcare privacy regulations to protect patient data.
• Call Routing: Directs incoming calls to the appropriate department or individual based on preset rules.
  
• Call Tracking: Weave phone system monitors and records details of incoming and outgoing calls for performance analysis.
  
• Call Transfer: Weave phone system allows you to move an ongoing call to another line or extension without disconnecting.
  
• Caller ID: Weave phone system displays the name and number of the person calling before the call is answered.
  
• Weave phone system: Interactive Voice Response lets callers navigate automated menus before speaking to a representative.
  
• Live Chat: Allows real-time communication with clients or website visitors through instant messaging.
  
• Third-Party Integrations: Connects with other software and platforms to streamline workflows and sync data.
  
• Two-Way Communication: Facilitates direct, real-time exchanges between you and your clients.
  
• Review Request: Sends automated prompts asking customers to leave reviews after service completion.
  
• Multi-Location: Manages operations, communications, and data across multiple business locations from one platform.
  
• Multi-User Collaboration: Allows multiple users to work together on tasks and projects in real time.
  
• Negative Feedback Management: Helps track, address, and resolve negative customer feedback to improve satisfaction.

Weave Pros & Cons

Weave Pros

• Convenient Mobile Appointment Scheduling and Patient Communication: The ability to schedule appointments and text patients from anywhere enhances connectivity and accessibility.
  
• Seamless Integration of Systems for Efficient Patient Communication: Accessing all systems through the app streamlines workflows and personalizes patient interactions.

• Extensive Features: Weave offers extensive suit of features that include two way texting, reputation management and alot more.

• Business Growth and Management Opportunities: Weave opens up new possibilities for business growth and management that were previously unimaginable.

Weave Cons

• Concerns About Information Security in Software Integrations: Weave has problems of potential data breaches making software integrations a less favorable option.

• Issues with the Initial Setup and Onboarding Process: The initial setup is complicated and poorly handled, with inadequate support and incomplete phone installations.
  
• Expensive Pricing: Weave plans and pricing are costly making it challenging for small businesses

Weave Pricing

Weave basic subscription starts at $399, $750 setup fee, and $100 for reviews. The price of the plan also depends on the plan you opt for. 

Apart from this Weave also has different plans that depend upon their nature such as VoIP, number of texts, and a lot more. That also makes the pricing a bit more complicated. 

If a business wants to go for weave then the expensive pricing makes it less favourable than its competitors. 

Weave Integrations

Weave integrates with other business software and apps which include, but are not limited to: 

• Advanced MD
• AVImark
• Booker
• Curve Dental
• Cloud9 Software
• DaySmart Vet
• Dentimax
• Dentrix
• Easy Dental
• Fuse
• Mindbod
• Pulse
• DSN
• Compulink
• And much more!

Weave Customer Support Channels

Here is the list of customer support channels that Weave offers: 

• Phone
• Chat
• Email
• FAQs
• Knowledge base

Weave Reviews & Ratings 

• Weave  Capterra reviews & ratings: Weave has over 500 customer reviews and a rating of 4.3/5 on Capterra. 
• Weave reviews & ratings: On g2, Weave has more than 300 reviews and a rating of 4.5/5. 

Here’s what customers are saying about Weave:

“We love it! It was the best investment we made. The feedback we get from patients is so positive and they are so happy we are using this platform for our communication needs.”

“Awful. I wish we never signed up with Weave. I will be looking into other communication software and asking for a full refund. This is a joke of a company.”

Source: Capterra

Reasons to Look for a Weave Alternative

If you are a Weave user, you must know that plenty of alternatives offer a lot more value than Weave does, not only in terms of functionality but also in other important aspects like customer service, pricing, Integrations, automation, etc. Here are our top reasons why you should be looking for a Weave alternative – 

• Not the best customer service: The customer support offered by Weave is not as per standards. As per Capterra, Weave’s customer support is rated 3.6 out of 5, whereas most weave alternatives have been rated 4 stars or above on customer support.
  
  Users today need unwavering 24/7 support that makes their life easier. If you have signed up for software to ease out processes and bring in operational efficiency you should never be left hanging when you need support. 
  
  Support is something that Weave needs to work on as it is a major issue faced by almost all of its customers. This is a major reason why people are looking for a Weave alternative. Here’s a quick comparison of how Weave compares to major alternatives when it comes to customer support.

• Less value for money: The basic weave subscription is priced at $399, with an additional setup fee of $750. A $750 additional setup fee is something that not many companies charge. (Source: SoftwarePundit) It is either free of charge, very nominally priced, or even waived off.
  
  Such a high setup fee does put off customers. It is because of this fee that the product becomes expensive for customers. 
  
  Though this is a one-time fee, it is still an additional expense that the customer has to incur, especially when there are other players that do not charge a dime. But this strategy of charging a huge setup fee does make it difficult for weave customers to switch to alternatives 
  
  On top of that, if the customer needs the reviews functionality then they need to pay an additional $100. 
  
  So, if a customer need to purchase the product, with the reviews functionality, they need to pay a total of $1250, which is around 3-4 times more expensive than most competitors.
  
  On top of that, the features that are offered in this price package are way lesser than what other Weave alternatives offer. 
  
  Even the monthly fee charged by Weave($399) is quite high, which is a huge factor for businesses to make a switch, especially when there are better alternatives available that offer better features at a much lower price. 
  
• Complicated Pricing: There are three pricing plans offered by Weave, namely Essentials, Pro, and Elite. The Essentials plan contains basic features that customers can use for engagement and retention. The pro version offers only three add-on features, and the Elite version offers an additional 3 features. 
  
  Since businesses require functionalities like email marketing, online scheduling, bulk texting, customer recall, and reviews; they will have to sign up for the Pro version, which is going to burn a hole in their pockets. 
  
  Since the pricing is quite complicated and has a lot of added fees, the value for money is very low. The price hurts even more when the features offered in the core package are quite less, so essentially businesses are paying more money for fewer functionalities.
  
   Businesses usually look for flat rates that can be customized as per their requirements, provided that the package has enough features. Hence pricing is another reason why businesses are looking for a Weave alternative. 

10 Best Weave Alternatives

There are a lot of emerging and established players that are great alternatives to Weave. If you are looking for a Weave alternative, here are some great options that you can consider and compare: 

1. Emitrr 
2. NexHealth 
3. Klara
4. Solutionreach
5. Podium
6. ClickSend
7. Textedly
8. Textline
9. Heymarket
10. Birdeye

Emitrr | Emitrr vs Weave

Emitrr is an ideal client communication tool and indeed the best alternative to Weave. One of the best Weave alternatives, It offers a plethora of features from mass/bulk texting to phone system you will get everything you need to enhance your customer communication. Additionally, it is important to note that these extensive features and unparalleled customer service will not break the bank. Emitrr is an affordable option that suits all sizes of businesses, making it a favorable option for businesses looking to switch from Weave.

Emitrr Features 

• Omni-channel messaging: Engage with customers across multiple platforms, such as SMS, email, and social media, from a single interface.
• Analytics and metrics: Monitor performance with detailed insights on message delivery, engagement, and conversion rates.
• Create and launch SMS marketing campaigns: Develop, schedule, and send targeted SMS campaigns to your audience.
• Schedule text messages for later: Set up messages to be sent at specific times or dates for better timing and engagement.
• Send text blasts to thousands of recipients at once: Quickly reach a large audience by sending bulk messages in one go.
• Customizable templates: Use or modify message templates for quicker, consistent communication.
• Personalization: Tailor messages with customer-specific information for a more personalized experience.
• File Sharing: Send images, documents, or other multimedia files directly via text messages.
• Unified inbox: Manage all customer interactions across different platforms in one central inbox.
• Contact management: Organize and categorize customer contact details for efficient communication.
• Segmented list: Group your contacts based on characteristics for targeted messaging.
• Chat-based SMS survey: Collect feedback by sending surveys through SMS for instant responses.
• Auto-Responders: Set automatic replies for common queries to enhance response speed.
• Drip campaigns: Automatically send a series of messages over time to engage customers at various stages.
• Conversation tagging & folders: Organize messages by tagging or filing them for quick retrieval.
• Web chat to text: Continue a website chat conversation via SMS for a seamless customer experience.
• Integration with other business software: Connect with other apps to streamline your communication and workflows.
• 2-way text messaging: Engage customers by letting them reply to your SMS and start a conversation.
• Mass/bulk texting: Send out messages to large groups simultaneously for promotional or update purposes.
• Auto-replies: Enable automated responses to frequently asked questions to save time.
• Landline texting: Landline texting to send and receive SMS messages.
• Bilingual messaging: Support conversations in multiple languages to accommodate diverse audiences.
• VoIP phone system: Use advanced calling features like call routing, analytics, voicemail transcription, and more.
• Reputation management: Build and manage your online reputation with tools like feedback tracking and review management.

Pros of Emitrr

• Unparalleled Customer Support: Emitrr offers the best customer support due to which it has gained 5/5 ratings on some reputable platforms such ad Capterra.
• Transparent Pricing: Emitrr comes with clear and affordable pricing with no hidden charges.
• Extensive Features: Emitrr has plethora of features that a business needs to improve its customer communication game. 
• CRM automation: Automate customer relationship tasks to streamline operations and improve efficiency.
• User-Friendly Interface: You can easily navigate through the dashboard without any need or technical skills. 

Cons of Emitrr

• Emitrr keeps adding new features and there is no major issue with this software. 

Emitrr Pricing

For SMS, Emitrr offers a text-based pricing model that starts at $149 a month. 

Emitrr Integrations

Emitrr offers 500+ integrations across different industries such as dental, recruiting, real estate, etc. with tools like:

• MailChimp
• Denticon
• AthenaHealth
• Zapier
• Salesforce
• HubSpot
• Facebook
• HouseCall Pro
• And more!

Emitrr Reviews & Ratings

Emitrr has a robust rating on some reliable review platforms such as Capterra. On Capterra it has 5/5 star rating. here’s what customers are saying about Emitrr: 

“You have it all integrated into one platform, the signatures, the amount of characters, you can attached files, send photos. You are able to create and send forms. Unlimited amount of things we can use and take advantage of.”

“AWESOME. I would recommend to anyone looking for a messaging platform. Especially love having a text friendly retail number that is the SAME as the number we’ve always had.”

Source: Capterra

Emitrr Support Channels

• Live chat: Chat with Emitrr’s live representatives
• Phone: Call Emitrr at +1 (210) 941-4696
• Email: Send email to Emitrr’s support team at [email protected]
• Knowledge base
• FAQs/forum
• SMS

NexHealth | NexHealth vs Weave

Nexhealth Overview

Nexhealth is another Weave alternative that businesses can opt for!! Nexhealth helps to streamline your practice and automate the manual routine tasks. From simplifying scheduling to payments and patient engagement from one single platform, it is designed to make the day-to-day operations smooth. Additionally, it also helps in improving patient satisfaction and staff efficiency. Here is a detailed look of this Weave alternative: 

Nexhealth Features

• Automated Scheduling: Set up automatic scheduling to streamline appointment bookings without manual effort.
• Availability Management: Easily manage and display available time slots for efficient scheduling.
• Booking Management: Oversee and organize appointments from start to finish in a centralized system.
• Calendar Sync: Automatically sync appointments with your calendar for real-time updates.
• Campaign Management: Manage and track marketing campaigns to engage patients and promote services.
• Cancellation Management: Handle cancellations smoothly and free up slots for other patients.
• Marketing Automation: Automate marketing efforts to nurture patient relationships and improve engagement.
• Patient Engagement: Enhance patient communication and interaction through various channels.
• Patient Intake: Simplify and streamline the process of collecting patient information before appointments.
• Online Scheduling: Allow patients to book appointments online at their convenience.
• Multiple Appointment Types: Offer a variety of appointment options to meet different patient needs.
• No-Show Tracking: Track and monitor missed appointments to improve attendance and reschedule efforts.

Pros of Nexhealth

• Easy transition: The onboarding process is smooth, with regular follow-ups from representatives to ensure satisfaction with the product.
• Robust functionality: Offers powerful automation for patient engagement workflows and integrates effortlessly with our Patient Management System.
• Ease of communication and scheduling: Simplifies patient communication and online scheduling, with great options for customization.

Cons of Nexhealth

• Expensive Pricing: The service comes at a higher cost compared to similar options in the market.
• Integration Issues: Difficulties may arise when connecting the platform with other software or tools.
• Poor Customer Support: Users experience delays or inadequate assistance when seeking help.
• Glitchy Features: Certain features may not function smoothly, leading to frequent technical issues.

Nexhealth Pricing

The Nexhealth pricing structure is quite complicated and is expensive, the monthly pricing of this weave alternative is $450*

Nexhealth Integrations

Emitrr offers 500+ integrations across different industries such as dental, recruiting, real estate, etc. with tools like:

• Swell
• Dentrix
• Liine
• Curve Dental
• Eaglesoft
• Dentrix
• Denticon
• eClinicalWorks
• Open Dental
• And more!

Nexhealth Reviews & Ratings

Nexhealth has ratings on Capterra is 4.9/5 and on G2 it has 4.8/5. Here’s what customers are saying about Nexhealth:

“They say setup takes a week- if you don’t have any questions – took our solo practitioner office a month and we don’t use all the functionality. They changed how the ipad workflow works and made it more cumbersome, slower, and inaccurate – with no NOTICE. They told us one thing during sales and setup and turns out it is wrong and not how it works. NEVER try to get support before the patients arrive, they have no hours before the day starts, unless you are on the west coast.”

 “This is a convenient interactive software program with great provider support”

Source: Capterra

Nexhealth Support Channels

• Help Center
• Email Support
• Phone Support
• Live Chat
• Knowledge Base
• FAQs

Klara | Klara vs Weave

Klara Overview 

Klara is an all-in-one patient engagement platform and a robust Weave alternative that allows you to connect with your patients via multiple channels such as text, webchat, and phone. It assists in workflow automation, and patient communication telemedicine with a robust suite of features such as automation, appointment reminders, web chat, all-to-text, voicemail transcriptions, appointment scheduling, digital intake, and a lot more!! Let’s have a quick look at this Weave alternative: 

Klara Features 

• Appointment Management & Scheduling: Patients can book appointments online through your website, social media channels, and text messages.
• Automated Responses & Confirmations/Reminders: The platform sends automated reminders and confirmations to patients.
• Broadcast Messaging & Two-Way Communication: NexHealth enables text messaging for both individual and group communications.
• Customizable Forms: Digital forms can be tailored to your practice’s needs.
• EMR/EHR Integration: The platform integrates with various electronic medical record systems, ensuring consistent and accurate patient data across platforms.
• HIPAA Compliance: NexHealth adheres to HIPAA regulations, ensuring the security and privacy of patient information.
• Multi-Channel Communication: Communicate with patients via text messages, emails, and other channels, providing flexibility and convenience.
• Multi-Location Support: Manage multiple practice locations efficiently within a single platform.
• Surveys & Feedback: Collect patient feedback through surveys to continually improve service quality.
• Third-Party Integrations: NexHealth integrates with various third-party applications, enhancing functionality and workflow efficiency.
• Workflow Management: Automate and streamline daily operations, reducing manual tasks and improving overall productivity.

Pros of Klara

• Responsive Support: Customer support is highly responsive to ensure efficient communication.
• Intuitive Design and Reliable Technology: Klara’s design and dependable technology make it both visually appealing and functional for daily use.
• Mobile App and Desktop Integration: The app seamlessly integrates with both iPhone and desktop browser versions, which is crucial for desktop usability.
• User-Friendly Navigation: The simplicity of Klara’s interface makes it easy to navigate, allowing users to communicate effortlessly and manage documents/forms with ease.

Cons of Klara 

• Limited Video Conferencing Capabilities: This Weave alternative’s video conferencing feature does not support group sessions with multiple service recipients.
• Expensive for the Value Provided: The product is overpriced relative to the features and performance you’re getting.
• Staff Communication Limitations: There’s no internal messaging service for staff, which is a major drawback.

Klara Pricing

The cost of Klara is a bit expensive and starts at $250. 

Klara Integrations

Klara integrates with over 1000 third-party apps and software which include:

• athenaOne
• PrognoCIS
• ModMed
• Nextech EHR & PM
• AdvancedMD EHR
• Intergy
• Adhook
• HIPAA Link
• And more!

Klara Reviews & Ratings

Klara, another Weave alternative has ratings on Capterra is 4.3/5 and on G2 it has 4.4/5. Here’s what customers are saying about Klara :

“Awful communications and not streamlined at all”

“My experience has been strictly functional. I rarely use the product myself but from an optimization resource perspective it falls well short of what I need for my organization.”

Source: Capterra

Klara Support Channels

• Email: For assistance, email Klara at [email protected]
• Help Center
• Knowledge Base

Solutionreach | Solutionreach vs Weave

Solutionreach Overview

Solutionreach is another Weave alternative which is a low-effort option. It offers an all-in-one platform that allows you to connect with patients seamlessly. Additionally, it also helps in enhancing patient engagement as well as patient retention with its features such as online scheduling, appointment reminders, and follow-up after appointments. Everything you need to have to improve patient care. Here is a the features, pros, cons, pricing and alot more about this  Weave alternative: 

Solutionreach Features 

• 2-Way Messaging: Allows for direct, two-way communication between the business and its clients or patients.
• Scheduling Appointments: Simplifies the process of booking, rescheduling, or canceling appointments with automated notifications.
• Auto-Replies: Sends predefined responses to texts. 
• Campaign Coordination: Provides tools to design, manage, and track marketing or outreach campaigns.
• Appointment Confirmations/Reminders: Automatically sends messages to confirm appointments and remind clients or patients to reduce no-shows.
• Personalizable Templates: Offers the flexibility to create and adjust message templates for various purposes like reminders, promotions, or feedback collection.
• Privacy Compliance (HIPAA): Ensures that all communications align with healthcare privacy standards to protect sensitive patient data.
• Multi-Platform Communication: Enables communication across various channels such as SMS, email, and social media for wider reach.
• Instant Notifications: Provides real-time alerts for new messages, appointments, or important updates.
• Analytics and Reporting: Delivers insights into communication efforts, such as campaign success and engagement metrics.
• Review Tracking: Monitors and manages online reviews, helping businesses maintain a positive online reputation.
• Integration with Social Media: Links communication systems to social media accounts for seamless interactions across platforms.
• Feedback and Surveys: Collects client or patient feedback to enhance service quality and gain valuable insights.

Pros of Solutionreach

• User-Friendly Interface: The platform is easy to use, making patient communication smooth and hassle-free.
• Ease of Use for Quick Messaging: The ability to send quick texts or emails makes communication simpler and more convenient.

Cons of Solutionreach

• Messaging Errors: This  Weave alternative has intermittent issues with sending messages and occasional system glitches.
• Unreliable Customer Support: Poor customer support with no accountability for mistakes.
• Expensive: The cost of Solutionreach is quite costly as compared to other Weave alternatives.

Solutionreach Pricing

The paid version of this Weave alternative starts at $329 per month

Solutionreach Integrations

Klara integrates with over 1000 third-party apps and software which include:

• Curve Dental
• Denticon
• Dentrix
• SoftDent
• AcuityLogic
• Office Mate
• Kario
• And more!

Solutionreach Reviews & Ratings

Solutionreach has ratings on Capterra is 3.8/5 and on G2 it has 4.3/5. Here’s what customers are saying about Solutionreach :

“ Very frustrating. The sales presentation was nice, but beware that they would show you very pretty templates to be sent out, but in reality, it is not any better than other companies. It is very deceiving. I tried it for more than 1 month and was still not able to be properly set up for its functions. It’s very frustrating when simple tasks like synching your schedule can’t even be done right and send out wrong reminders to your patients. The worst is that when you notice the critical mistake and can’t even reach anyone to fix it!”

“Overall experience has been horrible. The product was OK, but that experience has been completely offset and overshadowed by the TERRIBLE customer service. Would only recommend to a business that I wanted to see fail.”

Source: Capterra

Solutionreach Support Channels

• Email
• Phone Support
• Live Chat
• Knowledge Base

Podium | Podium vs Weave

Podium Overview

Podium is another Weave alternative that is designed for local businesses in improve client or customer communication and engagement. This weave alternative helps businesses and organizations to interact with their customers through various channels such as email or SMS. Whether it is reputation management or collecting online reviews, it offers various features to cater different industry needs. Here is a quick look at this software:

Podium Features

• 2-Way Messaging: Enables real-time, interactive conversations between businesses and customers via text.
• Appointment Management: Streamlines scheduling, tracking, and managing appointments efficiently.
• Autoresponders: Sends automated replies to incoming messages, ensuring quick responses.
• Campaign Scheduling: Allows businesses to plan and send marketing campaigns at specific times.
• Customizable Templates: Provides pre-designed message templates that can be tailored to suit business needs.
• HIPAA Compliant: Ensures secure handling of patient data, adhering to healthcare privacy regulations.
• Real-Time Notifications: Delivers instant alerts for new messages or important updates.
• Reporting & Statistics: Offers insights through detailed reports and analytics to track performance.
• Reputation Management: Helps monitor and enhance a business’s online presence and customer feedback.
• SMS Messaging: Sends text messages directly to customers’ phones for quick and direct communication.
• Scheduled Messaging: Automates the sending of messages at pre-set times for convenience.
• Social Media Integration: Connects messaging and communication tools with social media platforms.
• Surveys & Feedback: Collects customer opinions and feedback through customizable surveys.
• Customizable Fields: Allows users to personalize data fields to suit specific business requirements.

Pros of Podium

• User-Friendly and Reliable: Customers describe Podium as a reliable, easy-to-use tool packed with features that cater to both small and large businesses.
• Effective Customer Communication: Customers say Podium enables businesses to communicate with customers efficiently and gather feedback seamlessly.
• Streamlined Review Solicitation: Podium simplifies the process of requesting and managing customer reviews, making it a standout feature.
• Customer Communication Made Easy: Podium facilitates direct communication with customers, offering ease of access through its desktop app.

Cons of Podium

• High Pricing: Users report that Podium’s pricing is relatively steep compared to alternative solutions, with monthly fees ranging from $249 to $400.
• Poor Customer Service: Some customers describe Podium’s customer service as unhelpful, citing delays in issue resolution and communication difficulties.
• Slow Setup Process: The setup process of Podium is very slow and sometimes also takes up to 6 months to complete.
• Contractual Difficulties: There are reports of users facing challenges when attempting to cancel their subscriptions, including continued billing after cancellation requests. 

Podium Pricing

This  Weave alternative pricing is quite expensive, particularly for small businesses. Here is what Podium’s pricing looks like:

• Core: $399 a month
• Pro: $599 a month
• Signature: Custom pricing

Podium Integration

Podium integrates with various third-party apps and software including:

• AthenaHealth
• AroFlow
• Airtabele
• AdvancedMD
• ADF Leads
• AMS Pro
• BigCommerce

Podium Reviews & Ratings

Podium’s customer rating on Capterra is 4.3/5 and on g2 is 4.6/5. Here’s what customers are saying about Podium:

“If I could give a negative star I would, I have had some help here and there and a few months credit given to me to help ease the pain. In all honesty I Dont see it being good or useful for any companies with less than 10 employees.”

“ Absolutely the worst experience I’ve ever done with any company in my 15 years of business.”

Source: Capterra

Podium Support Channels 

Here’s a list of Podium customer support channels that you can find: 

• Phone Support
• Chat
• Email/Help Desk
• Knowledge Base

ClickSend | Clicksend Vs Weave

ClickSend Overview

ClickSend is a customer communication tool that offers various channels of communication which include: SMS, Email, Fax, Voice, MMS, and much more!!  This Weave alternative not only streamlines customer communication but also offers API customization. However, the glitchy software and complicated designs are a few issues with the platform that make it less favorable. Let us have a look at other parameters of this Weave alternative: 

ClickSend Features

• 2-Way Messaging: Enables real-time, interactive conversations between businesses and customers via text.
• Alerts/Notifications: Sends instant notifications for important updates or new messages.
• Automated Responses: Provides auto-replies to common inquiries for faster communication.
• Chat/Messaging: Facilitates direct communication with customers through chat or messaging platforms.
• Customizable Templates: Offers pre-built templates that can be personalized for different messaging needs.
• MMS: Allows sending multimedia messages like images, videos, or audio in texts.
• Mass Texting: Sends bulk SMS to a large audience simultaneously, ideal for campaigns.
• Message Personalization: Tailor’s messages using recipient-specific details for a personal touch.
• Multi-Channel Communication: Supports communication across various platforms like SMS, email, and social media.
• Open Rate Tracking: Tracks how many recipients open your messages to measure engagement.
• Real-Time Reporting: Provides up-to-the-minute reports on messaging performance and delivery.
• Reminders: Sends scheduled text reminders for appointments, deadlines, or events.
• Reporting & Statistics: Delivers detailed data and analytics to measure communication effectiveness.
• Social Media Integration: Connects messaging tools with social media platforms for unified communication.
• Third-Party Integrations: Seamlessly connects with other software to enhance functionality and workflow.

Pros of ClickSend 

• User-Friendly and Reliable: Customers describe Podium as a reliable, easy-to-use tool packed with features that cater to both small and large businesses.
• Effective Customer Communication: Customers say Podium enables businesses to communicate with customers efficiently and gather feedback seamlessly.
• Streamlined Review Solicitation: Podium simplifies the process of requesting and managing customer reviews, making it a standout feature.
• Customer Communication Made Easy: Podium facilitates direct communication with customers, offering ease of access through its desktop app.

Cons of ClickSend 

• Payment Issues: This  Weave alternative customers highlight the frustration of being unable to access funds for weeks due to lack of communication from the company.
• Slow and Sluggish Product Performance: Customers warn about the product’s poor speed and performance, making it difficult to use effectively.
• Broken Messaging System and Poor Support: Reviews also describe how the messaging system is flawed.
• Unprofessional Customer Service: Recounts an alarming customer service experience where a representative was aggressive and unprofessional during a call.

ClickSend Pricing

This Weave alternative SMS pricing begins at $0.0936 per message for volumes below 5,000 messages and goes up to $0.0818 per message for volumes exceeding 150,000. Additionally, there is a monthly fee of $133.43 for a dedicated number.

ClickSend Integration

ClickSend integrates with various third-party apps and software including:

• Zoho
• Zapier
• Salesforce
• Microsoft Power
• Make
• IFTTT
• Bubble.io
• And more..

ClickSend Reviews & Ratings  

ClickSend has a customer rating of 3.9/5 on Capterra and on g2 is 4.1/5. Here’s what customers are saying about ClickSend:

“I would not recommend it. Spend over two days to finish the task as neither I nor support didn’t know why the app didn’t work. We needed to wait until tech support responded. If support doesn’t know how to use the tool, I wouldn’t expect users to do so.”

“Nothing, because I was unable to send an SMS campaign for reasons that weren’t made known to me”

Source: Capterra

ClickSend Support Channels 

Here’s a list of ClickSend customer support channels that you can find:

• Phone
• Chat
• Email
• Knowledge base

Textedly | Textedly Vs Weave

Textedly Overview

Textedly is another Weave alternative and an SMS marketing platform that helps businesses send SMS ranging from 10 to 100,000 SMS. this platform also provides additional text messaging capabilities such as group texting, built-in link sharing, schedule messaging annd alot more!! Here is a detailed look of this Weave alternative. 

Textedly Features

• 2-Way Messaging: Enables real-time, back-and-forth communication between businesses and customers via text.
• Autoresponders: Automatically replies to pre-set triggers, such as when someone contacts your business or signs up.
• Call Routing: Directs incoming calls to the appropriate department or person based on set criteria.
• Chat/Messaging: Allows real-time text communication through chat or messaging platforms.
• Communication Management: Centralizes and streamlines all customer interactions across different channels.
• Drip Campaigns: Sends a series of scheduled, automated messages over time to nurture leads or customers.
• Event-Triggered Actions: Initiates specific actions, such as sending messages or alerts, based on certain customer activities.
• Interaction Tracking: Monitors and records customer interactions to improve engagement and communication strategies.
• Location-Based Marketing: Sends targeted messages based on the recipient’s geographic location.
• Push Notifications: Sends instant, clickable alerts to users’ devices to inform or engage them.
• Real-Time Analytics: Provides live data and insights on message performance and user engagement.
• Third-Party Integrations: Connects with other software tools to enhance workflow and extend functionality.
• Visual Analytics: Displays data in visual formats, such as charts and graphs, for easier analysis and decision-making.

Pros of Textedly

• Affordable with Robust Features and Functionality: The customers highlight the combination of great pricing, ease of use, and robust features that enhance user experience.
• User-Friendly and Feature-Rich Platform: Users also describe how the platform is easy to navigate, packed with features, and backed by responsive customer service.
• Quick Setup: Users praise how easy it is to get started with texting.

Cons of Textedly

• No dedicated customer support: Textedly does not offer dedicated customer support with all their plans. You are required to purchase a higher plan to access it.
• Not that scalable: Textedly may be ideal for small or mid-sized businesses, but it is not suitable for scaling enterprise businesses.
• No AI features: Textedly lacks AI features for better automation and optimization. 
• Limited customization: Although this platform is easy to use, it lacks depth of customization. 

Textedly Pricing

Textedly offers different pricing options. Here is a detailed pricing plans that you can opt for:

• Basic: $26 per month for 600 messages
• Bronze: $38 per month for 1200 messages
• Plus: $69 per month for 2400 messages

Textedly Integrations

Here’s a list of Textedly integrations: 

• Zapier
• Salesforce
• MailChimp
• Zoho
• HubSpot
• Constant Contact
• Zendesk
• And more.

Textedly Reviews & Ratings

This Weave alternative has customer rating of 4.5/5 on Capterra and on g2 it has 4.6/5. Here’s what customers are saying about Textedly:

“Good price for messages, but not good service for companies who sending SMS to new monthly, fresh and updated lists of customers.”

“I had a poor experience with their customer support, which was unable to assist me with a basic issue and flaw with their platform. Rather than accommodate our needs, they were short and condescending with me over chat support. Due to their unwillingness and inability to fulfill our needs, they came up with poor excuses for why they couldn’t help us.” 

Source: Capterra

Textedly Support Channels  

• 24/7 (live rep) 
• Chat 
• Email/Help desk
• Phone support

Textline | Textline vs Weave

Textline Overview

Textline is a business texting platform offering robust tools to improve customer interaction as well as team collaboration. It is a ributs platform that offers plethora of features which include 2 way texting, automated responses, lead capturing, live chat, mass texting and alot more!! Here is a detailed view of this Weave alternative software: 

Textline Features

• Appointment Management: Helps businesses schedule, track, and manage appointments efficiently.
• Automated Responses: Sends pre-set replies to customer inquiries for quick and consistent communication.
• Knowledge Base Management: Organizes and manages information to help customers find answers quickly.
• Lead Capture: Collects customer information to convert prospects into leads for future follow-up.
• Live Chat: Enables real-time communication with customers through instant messaging on your website or app.
• Mass Texting: Sends SMS to a large audience at once, ideal for announcements or promotions.
• Real-Time Notifications: Instantly alerts users about important updates or new messages.
• Reporting/Analytics: Provides detailed data and insights to measure performance and customer interactions.
• Scheduled Messaging: Allows businesses to send messages at predetermined times to improve engagement.
• Surveys & Feedback: Gathers customer opinions and insights through customizable surveys for better decision-making.

Pros of Textline 

• Efficient Workflow Management: This  Weave alternative offers the ability to assign text conversations to team members, facilitating collaboration and efficient resolution of issues.
• User-Friendly and Easy to Implement: Users emphasizes the intuitive design of the software, making it accessible for users without technical expertise.
• Exceptional Customer Service Experience: Customers praises Textline for providing outstanding customer support that enhances both user and customer experiences.
• Intuitive Interface for All Users: If offers an easy-to-navigate interface requires no technical skills, making it suitable for everyone.

Cons of Textline 

• Occasional Service Degradations: The customer says that there are temporary performance issues that can occur.
• Search Function Limitations: Customers point out challenges with the customer search feature, where names may not appear if the search input is too short or too long.
• iOS Compatibility Issues: There are concerns about the app’s performance on iOS, with some screens not displaying correctly.
• High Pricing Structure: Customers say that Textline’s pricing begins at $20 per user, which can increase significantly as more users are added.
• Hidden Fees Add Up: Textline also has the issues about hidden charges and customers warns about additional costs, such as industry fees and extra messaging charges, which can make Textline more expensive than anticipated.
• SMS Sending Delays: Users face frequent errors and delays when sending SMS, impacting operational efficiency.

Textline Pricing

There are four Textline pricing options available:

• Limited: $20 per month / per agent
• Standard: $30 per month / per agent
• Pro: $50 per month / per agent
• Enterprise: Custom pricing

Textline Integrations

Here are some of the Textline integrations that you can find: 

• Salesforce
• Aircall
• HubSpot
• Zapier
• Slack
• Freshdesk
• Talkdesk
• Pipedrive
• And more.

Textline Reviews & Ratings

Textline customer rating on Capterra is 5/5 and on g2 is 4.5/5. Here’s what customers are saying about Textline:

“The updates made are not always user-friendly especially on mobile versions. Limits on what you can input in messages and setting up contact lists for announcements requires some work arounds. The biggest con is the price you pay for users and then text charges above and beyond the basics.” 

“The reporting could be more advanced. In regards to reporting on business hours only, be able to see notes on dispositions, have a better view of an overall detailed reporting (i.e. dashboard) vs. pulling multiple reports.”

Source: Capterra

Textline Support Channels

• Email/Help Desk
• Knowledge Base
• Chat

Heymarket | Heymarket Vs Weave

Heymarket Overview

Heymarket is an intuitive business texting platform that gives you the capability to interact and  engage with customers using shared inboxes. It does not only offers secure texting but also integrates seamlessly with your existing bussiness software. However there are a few drawbacks with this platform that it is glitchy and expensive that makes it a less favourable option for businesses. Here is a detailed look of this  Weave alternative: 

Heymarket Features

• 2-Way Messaging: Enables interactive communication between businesses and customers through real-time text exchanges.
• Campaign Management: Provides tools to create, organize, and monitor marketing campaigns effectively.
• Campaign Scheduling: Allows users to set specific times for campaigns to be launched, ensuring timely delivery to the audience.
• Drip Campaigns: Automates a series of scheduled messages sent over time to nurture leads and engage customers progressively.
• Multi-Channel Communication: Supports interaction across various platforms such as SMS, email, and social media for comprehensive outreach.
• Performance Metrics: Offers analytics and data on campaign effectiveness, helping businesses assess success and make informed adjustments.
• Surveys & Feedback: Facilitates the collection of customer opinions and insights through customizable surveys for continuous improvement.
• Workflow Management: Streamlines processes and task assignments, enhancing team collaboration and efficiency in managing communications.

Pros of Heymarket

• User-Friendly SMS Application: The platform is simple and integrates with other software seamlessly allowing for efficient messaging.
• Personalized Template Creation: Customers praise the ability to create and save templates that personalize messages for each customer, enhancing communication.
• Effortless Customer Communication: Heymarket offers a range of SMS features, such as drip campaigns and auto-replies, for flawless customer interaction.
• Compliance and Reliability: Affirms that Heymarket is compliant with TCPA and HIPAA regulations, ensuring safe and secure communication with customers.

Cons of Heymarket

• High Pricing Structure: Heymarket’s monthly fees range from $19 to $59 per user, with the basic plan offering limited features that may push small businesses to choose more expensive options.
• Limited Support for Basic Plan: Customers state that email support is the only option for basic plan users, while access to live chat requires a higher-tier subscription.
• Frequent Software Glitches: Highlights customer complaints about ongoing technical issues and prolonged downtimes that disrupt the platform’s functionality.
• Occasional Notification Delays: Customers also face frequent issues with not receiving text notifications or experiencing delays in message delivery.
• Challenges with Group Messaging: Customers also points out difficulties in sending messages to multiple groups, indicating that the feature does not work smoothly.

Heymarket Pricing

Heymarket has four tiers of pricing plans including:

• Standard: $19/user/month
• Plus: $39/user/month
• Pro: $59/user/month
• Enterprise: Custom

Heymarket Integrations

Here’s a list of Heymarket integrations that you can find: 

• Hubspot
• Salesforce
• Shopify
• Zapier
• Aircall
• Clio
• And more..

Heymarket Rating & Reviews

This  Weave alternative customer rating on Capterra is 4.5/5 and on g2 is 4.6/5. Here’s what customers are saying about Heymarket:

“As always, I wish this software was compatible with Mac and IOS, as that is the majority of everything I use!”

“I wish it had had automatic texting features. I switched to Marketsurge because it had automated campaigns. I just feel like there are options at a similar price that offer more than Heymarket. I also had some issues with the app loading up early on, but they fixed those before I switched. Overall it was just a little expensive for the feature set.”

Source: Capterra

Heymarket Support Channels

• Chat 
• Email
• Phone support
• Knowledge base
• FAQs

Birdeye | Birdeye Vs Weave

Birdeye Overview

Birdeye is a robust customer communication platform coupled also with texting features. This Weave alternative is equipped with features such as mass texting, email marketing,  landline texting, MMS texting, and a lot more!! One of the ideal features of Birdeye is its integration of AI for texting and automation. Here is a detailed look of this  Weave alternative: 

Birdeye Feature

• Mass Texting: Send personalized bulk messages and manage responses in a single, organized inbox.
• Two-Way Texting: Reconnect with contacts who don’t reply to emails or calls and have direct, one-on-one text conversations with those who do.
• Landline Texting: Use your business phone number to send and receive text messages, maintaining a professional presence.
• Messaging AI: Leverage AI to draft and deliver messages via SMS, social media, email, and web chat effortlessly.
• Chatbot AI: Implement intelligent chatbots on your website to engage visitors and enhance customer interaction.
• Appointments: Automate appointment reminders to increase bookings and minimize no-shows for your business.
• Customizable Fields: Personalize message content by adding tailored fields specific to each customer or campaign.
• Lead Capture: Gather potential customer information through forms or interactions for future engagement.
• Live Chat: Offer instant communication via live chat, helping customers get real-time support.
• Message Personalization: Tailor your messages with specific details to create a more personalized experience for recipients.
• Surveys & Feedback: Collect customer opinions and insights by sending surveys and receiving valuable feedback.
• Third-Party Integrations: Seamlessly connect with other tools and platforms to enhance functionality and streamline business operations.

Pros of Birdeye 

• Seamless Setup Process: The setup is smooth and efficient, with guidance from a dedicated Implementation Specialist ensuring quick onboarding.
• Boosts Online Reputation: Birdeye significantly enhances your online reputation, backed by excellent customer support and an intuitive dashboard.
• Exceptional Review Management Tools: Birdeye offers top-tier tools for managing reviews and building a strong online reputation efficiently.
• Advanced Automation Features: With automated texting, emailing, and review requests, Birdeye helps businesses build relationships and reputation with minimal effort.

Cons of Birdeye 

• Complex Interface: The extensive range of features can make the interface appear cluttered, potentially overwhelming users who may not require all functionalities.
• Customer Support Concerns: Some users have experienced delays and inefficiencies in resolving issues, indicating that customer support may not consistently meet expectations.
• High Cost for Small Businesses: With pricing starting at $299 per month, Birdeye’s services might be financially burdensome for smaller enterprises.
• Limited Customization in Texting: Users have noted restrictions in customizing text communications, which can hinder personalized customer interactions.
• Ethical Concerns During Pandemic: There have been reports of questionable business practices by Birdeye during the pandemic, raising ethical considerations.
• Recurrent Old Correspondence: Some users have observed old messages reappearing in their inboxes without clear reasons, possibly due to user error or system glitches.

Birdeye Pricing

Birdeye pricing is expensive, with plans starting from $299-$399 a month.

Birdeye Integrations

Birdeye offers integrations with over 3000 software and apps, including:

• drChrono
• Mindbody
• Appointy
• Adam
• Zoho books
• Leap
• Cerbo
• Dentrix
• And more..

Birdeye Reviews & Ratings

Birdeye customer rating on Capterra is 4.7/5 and on g2 is 4.7/5. Here’s what customers are saying about Birdeye:

“Worst review service on the market right now. Before moving to Birdeye I would get between two to three 5 Star reviews a week just from my team texting customers. After moving to Birdeye I got one review in a month. Then when I asked to cancel, they refused to because I signed a contract for a year. The fact they make customers sign year contracts proves that they know their system does not work well. DO NOT USE!!”

“Their people are not trust worthy and their support is very bad. They blame internal mismanagement for their problems and I’m sure that’s correct. Just making people aware to avoid making the same mistakes as me and others.”

Source: Capterra

Birdeye Support Channels 

Here’s a list of Birdeye customer support channels: 

• 24/7 (Live rep)
• FAQs/Forum
• Email/Help Desk
• Phone Support
• Knowledge Base
• Chat

Why Is Emitrr The Best Weave Alternative?

Emitrr is the best Weave alternative as it offers everything that Weave does, and much more at a price that doesn’t burn a hole in the customer’s pockets. There is no setup fee, no hidden or additional charges, no fees for onboarding and training and no contractual obligations. All these facilities are provided free of charge. 

While Emitrr directly compares with Weave, it offers a lot of features that Weave doesn’t. 

24/7 Support 

Emitrr’s support services are highly talked about as the customer support team is quite hands-on with every minor issue that the customer faces. The team is quite responsive and also strives to resolve issues and address queries as early as possible. 

Centralized Dashboard

You can add as many team members, locations, and phone numbers as you can. The best part is that you can manage all these elements from one single dashboard. 

Automation Capabilities

Automation is something that saves time and effort, and Emitrr strives to make business operations more efficient. With automated texting capabilities, you can streamline all tasks at hand, thereby saving hours worth of time which you can redirect elsewhere. 

In-Chat Features 

When you open a conversation, you can: 

• Mark the chat as read/unread
• Assign it to a team member
• Add a note for a team member 
• Print the conversation
• Block the contact 
• Set a status/disposition

Folders

You can even create folders for your conversations to keep them in one place. You can add as many folders as you like, edit those folders, and delete the folders. Folders help you keep your conversations organized.

Group Texting

Emitrr offers the group texting capability to ease out communication among team members and even customers. Weave doesn’t offer this feature. Group texting is important as it helps boost transparency and saves time. 

Mass Texting 

Emitrr allows customers to send personalized mass texts, with a variety of text templates and multiple properties to choose from. You can also add images and documents to your mass text messages and send the texts to as many people as you want. 

Open/Close Conversations

When you have hundreds of conversations in your inbox, it is almost impossible to keep on scrolling to find conversations. Emitrr allows you to mark conversations as open and closed. So whenever you mark a conversation as closed, it will go in a separate inbox called closed. You’ll have separate inboxes for open and closed conversations to avoid confusion. 

Translation 

This is a very unique feature of Emitrr that breaks the linguistic barriers and allows you to converse with customers who speak different languages.

When you send them a message in English, the message will get translated into the language that your customer speaks. Similarly, when they respond in a different language, the message will get translated into English for you. This further helps build strong relationships between you and your clients.

Schedule-Based Texting 

You can easily use your schedule to text your customers in dicey situations, instead of picking up your phone and dialing every single customer. You can either communicate with selective customers on your schedule or communicate with all customers in one go. 

Track Metrics 

With Emitrr, you can track your missed calls, dispositions, review requests sent, review summaries, texting usage, and booking requests. 

All these features, coupled with excellent customer reviews, end-to-end customer support, and reasonable price make Emitrr the best Weave alternative. 

Which Industries Are Catered By Emitrr? 

Healthcare

Emitrr caters to various healthcare professionals such as dentists, surgeons, medical clinic owners, veterinary clinics, ophthalmologists, and much more!! Emitrr is an ideal Weave alternative as it is HIPAA-compliant and integrates easily with more than 500 EHR/PMS systems like Denticon, Dentrix, AthenaHealth, and many more. Emitrr offers must-have tools such as SMS, VoIP, reputation management, appointment scheduling, reminders, and many more features, making it one of the top healthcare communication platforms. 

Wellness

Emitrr caters to a wide range of industries which also include wellness centers such as spas, salons, fitness centers. It enhances client communication by offering features such as appointment scheduling, reminders, post-visit feedback collection, automate membership reminders, class bookings, and customer engagement through SMS and emails.

Education

Since SMS offers a comparatively high open rate, the channel is particularly effective when schools and other institutions deliver vital information or updates about the students and their parent’s involvement. What makes this feasible is that Emitrr avails it with two-way texting capability, bulk messaging capacity, user-friendly customizable templates for text messages, and recurring reminder options. These features help in automating the information dissemination process and minimize the manual effort. 

Legal Services

Emitrr caters to law firms by offering a wide range of features which include reputation management, appointment reminders, scheduling tools for lawyers, secure texting, and file sharing.It is also particularly suitable for law firms because Emitrr’s VoIP phone system makes hassle-free communication with either legal teams or clients very convenient.

Real Estate

Emitrr is an ideal tool in the real estate business, it makes communication with the clients easy and ensures efficient work. Property management companies rely on Emitrr for automated tenant communication, scheduling maintenance work, and collecting feedback to effectively manage the property. Real estate agents may also utilize Emitrr as a tool for automated schedules of viewing properties, following up with reminders, and communicating with clients to provide smooth transactions and long-term relations with clients.

Home Services 

Emitrr helps home services to automate their communication and operational activities. Plumbing companies are given an advantage of job scheduling automation, customer follow-up reminders, and hence service delivery becomes efficient. HVAC service providers help streamline their activities through automated appointment scheduling and customer communication to enhance the satisfaction levels of customers. Automated reminders and customer communication for cleaning services increase the quality of the service by operating efficiently.

Retail

Retail businesses whether online or offline are catered by Emitrr to drive customers and make the operations really simple. E-commerce and retail industries use the platform to automate communication with customers, managing SMS and emails, and offer post-buy support to help increase customers’ loyalty and trust. 

Automotive

Emitrr also caters to automotive industries  for efficiently manage the interactions with customers. Automobile car dealerships can schedule automatic test drive appointments, auto-remind their service, and follow up the potential buyers through personalized message.

Insurance

Emitrr streamlines the client communication procedure of the insurance agency in a manner that simplifies sending of reminder notifications about the renewal dates of policies and the check-in on the status of claims. The automation of messages keeps insurance agents in constant communication with their clients at appropriate times.

How To Switch From Weave To Emitrr?

Switching from Weave to Emitrr is not difficult at all, all you need to do is give the support team a go-ahead and they will take it from there. 

• The team will move all your contacts and automation easily without charging a dime 
• The team will take care of porting your number and text-enabling it. 
• If there are any VoIP setups such as Phone trees or call queue groups; the team will bring in the exact setup so that there is no learning curve
• The team will move the integrations to your current practice management software seamlessly
• There will be a complete onboarding and training process to help you get started 
• If there are any issues or questions, the team will be there to help you get through 

Now that you have a clear idea of what you currently have and what you’re missing out on, it’s time for you to make a switch! Book a demo and discover what Emitrr has in store for you! 

Book a demo, now!!

Frequently Asked Questions