Top 10 RingCentral Alternatives For Your Businesses

Introduction

The world today runs on uninterrupted communication. Effective communication has become the cornerstone of every business. To optimize company operations and enhance team collaborations, every organization needs a reliable communication platform. 

RingCentral VoIP phone has been popular for its VoIP feature and for providing communication solutions. But there are many reasons why organizations may look for alternatives. In this guide, we will explore RingCentral competitors and provide an overview of cost considerations, features, pros and cons, and how to find the best alternative right for your business needs. 

What is RingCentral?

RingCentral business phone system is a leading cloud-based communication platform that offers unified solutions for businesses. It integrates VoIP calls, video conferencing, team messaging, SMS, and contact center tools. Known for its scalability and extensive features, it caters to businesses of all sizes, enabling seamless communication and collaboration across devices and locations. When comparing RingCentral vs other providers, many businesses also evaluate the strength of its RingCentral cloud PBX features to see how it stacks up against simpler or more affordable alternatives.

RingCentral Features

RingCentral business phone system is packed with advanced features that enhance communication and collaboration for businesses.

• VoIP Calling: Reliable cloud-based phone system with call forwarding, routing, and voicemail-to-email.
• Video Conferencing: Host HD video meetings with features like screen sharing, webinar hosting, and breakout rooms.
• Team Messaging: Real-time chat with file sharing, task management, and collaboration tools.
• Call Flip and Call Monitoring: Switch calls seamlessly between devices and monitor live calls for training or support.
• Business SMS and MMS: Send text and multimedia messages directly from the RingCentral app.
• Interactive Voice Response (IVR): Automate call routing based on customer input for efficiency.
• Call Queues and Shared Lines: Manage high call volumes and enable team-based call handling with shared numbers.
• Voicemail Transcription: Receive voicemails as text or email for quick access and response.
• Custom Greetings and Hold Music: Personalize customer interactions with branded messages and on-hold options.
• Softphone and Mobile Access: Make and receive calls from softphones, desktops, laptops, and mobile devices.
• RingOut® Feature: Make outbound calls using your business number from any device.
• HD Audio and Video: Crystal-clear communication for both voice and video calls.
• Analytics and Custom Reports: Generate insights on call performance, team productivity, and customer trends.
• CRM Integrations: Integrate seamlessly with tools like Salesforce, HubSpot, and Microsoft Teams.
• Global Calling Options: Affordable international calling plans and access to global numbers.
• Security and Compliance: Multi-layer encryption, HIPAA compliance, and robust authentication features.
• Call Recording and Transcripts: Record and transcribe calls for training, compliance, or quality control.
• Presence Indicators: View real-time availability of team members for seamless collaboration.
• Unlimited Video Participants: Host virtual meetings with a high number of attendees, depending on your plan.
• Virtual Fax: Send and receive faxes digitally without the need for a physical machine.
• Hot Desking and Role-Based Permissions: Enable flexible workspace usage and assign user-specific access levels.
• AI-Powered Insights: Leverage AI-driven analytics to optimize communication strategies.
• Geo-Redundant Architecture: Ensure uninterrupted service through built-in failover mechanisms.
• Directory Assistance: Access a centralized company directory to quickly locate and connect with employees.
• Glip Team Collaboration: Integrated collaboration tools like task tracking and shared calendars.

RingCentral Pros

• Comprehensive Communication Suite: RingCentral unified communications combines VoIP, video conferencing, messaging, and contact center tools into one platform.
• Scalability: Suitable for small businesses and large enterprises, offering flexible plans and features.
• Extensive Integrations: Seamless connectivity with over 200 tools like Salesforce, HubSpot, Microsoft Teams, and Slack.
• Reliable Performance: RingCentral phone boasts a 99.99% uptime guarantee, ensuring consistent and uninterrupted service.
• Ease of Use: The intuitive interface and straightforward setup make it user-friendly for teams.
• Mobile Access: Dedicated apps for iOS and Android allow work on the go without compromising functionality.
• Global Reach: Affordable international calling options and availability of local numbers worldwide.
• Customizable Features: Personalize workflows with tools like custom greetings, hold music, and tailored analytics.
• Advanced Call Management: Offers IVR, call queues, call monitoring, and voicemail transcription for efficient operations.
• Security and Compliance: Robust encryption, multi-factor authentication, and HIPAA compliance for sensitive industries.

RingCentral Cons

• Complex Setup Process: Businesses without IT support may find RingCentral’s setup challenging. Customizing the platform to meet specific needs can be time-consuming, delaying full adoption.
• Integration Limitations: Although RingCentral integration works well with popular tools like Salesforce and Microsoft Teams, it often falls short when connecting with niche or custom software, which can be a drawback for businesses with specialized workflows.
• Customer Support Challenges: Despite 24/7 support availability, RingCentral customers have reported long wait times, inconsistent responses, and difficulty resolving technical issues, which can disrupt operations.
• Occasional Call Quality Issues: Call reliability is usually high, but some RingCentral customers experience dropped calls or poor audio quality during peak usage, impacting communication and collaboration.
• Basic Analytics Tools: RingCentral’s analytics may lack the depth needed by businesses that rely on advanced reporting to optimize performance or enhance customer experience.
• Mobile App Drawbacks: The RingCentral mobile app, while feature-rich, is less intuitive and prone to glitches compared to the desktop version, creating hurdles for users who depend heavily on mobile communication.
• Billing & Support Frustrations: Multiple users have reported unresolved billing issues, unexplained charges, and slow responses from customer support. One Reddit user even shared that despite repeated follow-ups, including screenshots, contracts, and emails, RingCentral was unable to explain recurring “change order” charges, highlighting serious concerns around transparency and service reliability.

RingCentral Pricing

RingCentral phone pricing offers a range of business communication plans, with pricing based on features and the number of users. Here’s a breakdown of the primary RingCentral pricing plans for MVP (Message, Video, Phone):

1. Core – $20/user/month: Unlimited calling, basic AI, 25 SMS, 100 toll-free minutes.
2. Advanced – $25/user/month: CRM integrations, reporting, 100 SMS, 1,000 toll-free minutes.
3. Ultra – $35/user/month: Advanced analytics, webinars, 200 SMS, 10,000 toll-free minutes.
4. Customer Engagement Bundle – Custom pricing: Added SMS tools, shared inbox, and call queue enhancements.

RingCentral Integration

RingCentral offers an API and also integrates with 300+ options, including:

• HubSpot
• Google
• Zendesk
• And others

RingCentral Support Channels

• Knowledge Base
• Chat
• Email/Help Desk
• Phone Support
• 24/7 (Live rep)
• FAQs/Forum

RingCentral Ratings

RingCentral customers rate the app 4.2/5 on Capterra and 4/5 on G2.

RingCentral Reviews

“It could be operator error, but it sometimes does not alert me right away when I miss a call/receive a voicemail on my cell phone.”

“I love how you can forward your calls to another number within the app. I love how ring central has the ability to transcribe your voicemails into text emails.”

Source: Capterra

Why Do Businesses Seek A RingCentral alternative?

Here are the top reasons why you need to switch to a RingCentral alternative:

Complex Setup and Customization

If your business lacks dedicated IT support or has unique communication needs, RingCentral VoIP phone setup can be challenging. You may need a VoIP phone system with simpler configurations and easier customization for smoother adoption.

Integration Limitations

For businesses using niche or custom software, RingCentral integration capabilities might fall short. A RingCentral replacement with broader or more flexible integrations could better support your existing tools and workflows.

Customer Support Concerns

While RingCentral VoIP offers 24/7 support, reports of long wait times and ineffective resolutions can be frustrating. If you require reliable, high-quality customer service, exploring a RingCentral competitor with better support might be a priority.

Inconsistent Call Quality

Some users experience call drops and poor audio quality during peak usage. If seamless communication is critical for your business, RingCentral replacement with a more stable call quality experience could be a better choice.

Limited Analytics for Advanced Needs

RingCentral PBX reporting tools may not meet the demands of businesses seeking in-depth, detailed call analytics. If data-driven decisions and comprehensive reporting are vital, you might want to consider an alternative better than RingCentral with more robust analytical capabilities.

High Cost for Small Businesses

RingCentral plans and pricing can be expensive, especially for small businesses or startups. Exploring more budget-friendly alternatives with similar features can help you avoid unnecessary costs without sacrificing quality.

Feature Overload for Small Teams

RingCentral extensive features can be overwhelming for smaller teams that only need basic communication tools. RingCentral alternatives with simpler, more focused offerings could provide better value for businesses not requiring a full suite of services.

What Features to look for in a RingCentral alternative?

Here are jam-packed features one should consider while looking for RingCentral competitors:  

VoIP Call Quality and Reliability

When exploring apps like RingCentral, prioritize VoIP providers offering HD call quality and minimal call drops. Look for uptime guarantees of 99.99% or higher to ensure seamless communication with your clients and team.

Learn more about VoIP phone system in this video –

Scalability for Growing Businesses

Companies like RingCentral should support businesses of all sizes. Choose a solution that grows with your needs, offering flexible pricing plans and features that adapt as your team expands.

Omnichannel Communication

Top RingCentral competitors provide unified communication platforms integrating calls, texts, emails, and social media. A seamless omnichannel communication experience ensures all customer interactions are handled in one place.

CRM Integration for Better Customer Management

Look for a RingCentral replacement that integrates with popular CRM tools like Salesforce, HubSpot, or Zoho. Real-time syncing and customer interaction tracking simplify managing client relationships.

Customization and User Management

A great alternative to RingCentral call center allows you to customize workflows and manage permissions. Features like role-based access controls help maintain security while optimizing team efficiency.

Advanced Analytics and Reporting

RingCentral competitors often offer call analytics to track call durations, response times, and customer satisfaction. Detailed reporting helps make data-driven decisions to improve business operations.

Cost Transparency and Affordability

Affordable RingCentral alternatives offer transparent pricing without hidden fees. Look for options with unlimited calling and SMS plans to save on operational costs.

Robust Security and Compliance

When considering alternatives to RingCentral, prioritize providers offering encryption, multi-factor authentication, and compliance with standards like GDPR or HIPAA-compliant VoIP for secure communications.

Support for Mobile and Remote Work

RingCentral competitors should offer intuitive mobile apps and remote work-friendly features like virtual extensions, enabling teams to stay connected from anywhere.

Exceptional Customer Support

Alternatives to RingCentral should provide 24/7 support through phone, chat, or email. Comprehensive training resources and documentation also make a big difference in onboarding and troubleshooting.

Video Conferencing and Collaboration Tools

The best RingCentral alternatives come with HD video conferencing, screen sharing, and team collaboration tools like file sharing and task management to enhance productivity.

Call Management Features

Look for RingCentral competitors with advanced call management features like call routing, call queues, IVR systems, and voicemail-to-email for smoother call handling.

SMS and Text Messaging

Top RingCentral alternatives include bulk SMS features, automated texting, and shortcode messaging to streamline marketing campaigns and customer updates.

Global Calling and Multi-Language Support

If your business operates internationally, find a replacement for RingCentral that offers global phone numbers, affordable international calling, and multi-language support.

Integration with Productivity Tools

Choose RingCentral competitors that integrate with productivity tools like Google Workspace, Microsoft Teams, or Slack SMS, to streamline workflows and improve collaboration.

Customizable Phone Numbers

Great alternatives to RingCentral provide vanity numbers, toll-free numbers, and the ability to port existing numbers to ensure brand consistency.

Cloud-Based Infrastructure

RingCentral alternatives with cloud hosting offer better scalability, minimal hardware requirements, and seamless updates for uninterrupted service.

AI and Automation Capabilities

Look for providers with AI-driven features like call routing, predictive dialer, and AI voice chatbots. These tools make RingCentral competitors stand out by improving efficiency.

Multi-Device Synchronization

Top alternatives to RingCentral synchronize messages, call logs, and voicemails across devices, making it easy to switch between desktop, tablet, or mobile.

Contact Center Features

Many RingCentral competitors provide advanced contact center tools like automatic call distribution, skill-based routing, and omnichannel support for enhanced customer service.

Third-Party App Marketplace

Explore alternatives to RingCentral with extensive app marketplaces. These allow you to integrate third-party tools for additional functionality tailored to your business.

Custom Branding Options

Some RingCentral for small business competitors let you customize your interface with your logo and colors, ensuring a consistent brand experience for clients.

Real-Time Updates and Maintenance

Choose RingCentral phone alternatives offering frequent updates and minimal service interruptions. Transparent maintenance schedules are a plus.

Training and Onboarding Support

Look for software similar to RingCentral competitors providing hands-on training, detailed guides, and webinars to help your team get the most out of the platform.

Flexible Contract Options

The best alternatives to RingCentral offer flexible contracts, including month-to-month plans, without forcing long-term commitments. Annual discounts are a bonus.

10 Best RingCentral Alternatives

1. Emitrr 
2. Nextiva 
3. Dialpad 
4. Viber 
5. OpenPhone
6. Aircall 
7. Ooma
8. Grasshopper 
9. Vonage 
10. Zoom 

1. Emitrr: Best RingCentral Replacement

What is Emitrr?

Emitrr is one of the best RingCentral alternatives that offers an advanced AI-powered communication solution with AI VoIP and AI for texting features at its core. Whether it’s making VoIP calls or sending texts on the go, Emitrr has your back for seamless communication. Its cutting-edge texting features and user-friendly interface make staying connected effortless. Emitrr is perfect for small and mid-sized businesses aiming to boost efficiency and elevate customer communication, and that too at a price far more affordable than RingCentral call center plans.

Key Features Of Emitrr

• IVR/Call Tree with Forwarding on Key Press: Emitrr’s IVR (Interactive Voice Response) and Call Tree features allow users to set up multiple branches in the call flow, so calls are directed based on the caller’s input.
• AI call routing: Let AI call routing analyse whether a call is from a new patient or an old one from the existing patient data, and let it transfer the call directly to the relevant person or department without human interference. 
• AI call handling: Let AI handle calls, be it level one calls for answering common queries, or canceling, rescheduling, or booking appointments. Or set actions and let it handle more complex calls, you decide.  
• AI call forwarding: Let AI call forwarding help forward incoming calls smartly by analysing the caller’s intent and context. Set it up to forward VIP calls to top agents, or to simply escalate urgent calls to the right person.
• AI call screening: Let AI call screening filter spam or robocalls, identify unknown callers to reduce call disruptions and unnecessary long call queues. 
• AI call recording: Use Emitrr’s AI call recording call agent to auto-record calls, to flag compliance breaches, and to train your team better for quality and compliance purposes. 
• AI call queue: Let the AI call queue handle common queries, bookings, cancellations, etc., to reduce call queue lines. Set up an auto message if a caller drops mid-way, and keep them engaged. 
• AI SMS nudge: Let AI nudge callers standing in virtual queues to continue the conversation over SMS instead. 
• Smartphone trees: Build a smartphone tree system that engages the caller seamlessly. 
• AI summary and transcripts: Save time that may be wasted in listening to long calls. Use AI summary and transcript features to get a crisp summary of different phone calls. 
• AI data and forms collection: Let AI collect patient forms and other information, such as insurance details, patient demographics, patient visit, medical history, and more, beforehand. 
• Dashboard and reports: Access the dashboard and reports to analyse how many calls got dropped, the total number of calls received, missed, etc. And take necessary action to fix loopholes.
• Customizable Call Flows: Design detailed call trees to efficiently route callers to the right department or team member, improving customer service.
• Organized Call Groups: Streamline team collaboration by directing incoming calls to groups of employees with shared extensions for faster response times.
• Unique Extensions for Teams: Assign distinct extensions to employees or departments to simplify internal and external communication.
• Business and After-Hours Call Handling: Configure different call routing rules for business hours and after-hours to manage customer expectations effectively.
• Scalable VoIP Capabilities: Easily add new phone numbers, teams, or locations as your business grows without any technical challenges.
• Cloud-Based Access Across Devices: Use Emitrr’s VoIP system on desktops, mobile devices, or tablets for seamless communication from anywhere.
• Team Collaboration with Extensions: Enhance internal communication by enabling direct dialing and extensions for team members.
• Call Recording Options: Record calls automatically or selectively based on compliance needs and business requirements.
• Advanced Performance Metrics: Monitor key call data like response times, missed calls, and average handling times to improve team efficiency.
• Call Queue Groups: Calls can be sent to a pre-defined group of team members (or extensions) who are assigned to handle specific types of inquiries, ensuring callers reach someone in that specialized team.
• Call pop: Use the call pop feature to access caller information and calling history during a live call to offer a quick resolution.  
• Ring Everyone: In situations where immediate response is critical, calls can be set to ring all available team members simultaneously, ensuring the first available person picks up the call.
• Missed call text: It works as a missed-call-text back software to send automated SMS to callers whose calls go unanswered.
• Set up Call Groups with Multiple Extensions/Team Members: You can create a call queue with multiple extensions or team members, allowing calls to route to a group rather than a single person, ensuring someone is available to answer during peak hours or when handling high call volumes.
• Call Routing: Direct and incoming calls automatically to the right department or person.
• Multiple Extensions Setup: You can create individual extensions for each user and even customize them for individual availability and forwarding preferences.
• Customize User availability: Customize each user’s availability on a day-by-day basis, allowing flexibility to account for specific schedules, such as part-time shifts, vacations, or other variable working hours. And define specific working hours for each user.
• Voicemail Transcription: Instantly convert voicemails into text for quick review and faster follow-ups. Emitrr’s AI makes it accurate and efficient, ranking among the best voicemail transcription software for businesses.
• Call Forwarding: Each extension can have its own call forwarding rules (similar to call queue groups), allowing calls to be forwarded to another extension, number, or voicemail if the user is unavailable or has missed a call.
• Call Recording: Automatically record all incoming and outgoing calls if desired, ensuring there is a record for training, compliance, or quality assurance purposes, or turn off recording based on specific regulations or privacy requirements.
• Set up Business Working Hours: Define standard business hours for your organization to control call routing automatically based on availability.
• Bulk/Mass Text Messaging: Send 1000s of text messages at once and achieve a 98% open rate with bulk texting or mass messaging.

Emitrr brings an all-in-one solution for VoIP and text messaging, empowering businesses to maintain excellent customer communication without burdening teams. Hundreds of Dialpad customers have made the switch to Emitrr, enjoying enhanced texting capabilities alongside VoIP.

Must watch video to find the top 4 RingCentral alternatives for your business:

Emitrr Pros

• Uninterrupted Service: Enjoy 99.99% uptime for reliable communication.
• Easy-to-Use Interface: A streamlined dashboard ensures effortless navigation.
• Crystal Clear Calls: Experience HD audio quality for seamless interactions.
• Quick Onboarding: Simple setup and training allow for fast adoption.
• Seamless Integrations: Connect easily with your VoIP CRM integration, EHR, or PMS tools.
• Cost-Effective Plans: Flexible pricing offers exceptional value for small businesses.
• Feature-Rich System: Comprehensive tools for calling, texting, review management, and more.

Emitrr Cons

• Advanced VoIP features will be launched soon.

Emitrr Pricing

Emitrr offers two VoIP plans, Standard and Professional, to match different levels of business needs. Pricing starts at $20 per user per month when billed annually. Both plans come packed with a myriad of features that help businesses handle calls, automate follow-ups, and streamline customer communication seamlessly.

Take a quick look at Emitrr’s VoIP pricing for each plan:

Name of the plan	Pricing if paid annually	Pricing if paid monthly
Standard	$20 per user per month	$25 per user per month
Professional	$30 per user per month	$35 per user per month

Emitrr Integrations

Emitrr offers 500+ integrations across different industries such as dental, recruiting, real estate, etc., with tools like:

• MailChimp
• Denticon
• AthenaHealth
• Zapier
• Salesforce
• HubSpot

Emitrr Support Channels

• Live chat: Chat with Emitrr’s live representatives
• Phone: Call Emitrr at +1 (210) 941-4696
• Email: Send email to Emitrr’s support team at support@emitrr.com
• Knowledge base
• FAQs/forum
• SMS 

Emitrr Ratings

Emitrr has a solid 5/5 star rating on Capterra.

Emitrr Reviews

Here’s what customers are saying about it: 

“You have it all integrated into one platform, the signatures, the amount of characters, you can attach files, send photos. You are able to create and send forms. Unlimited amount of things we can use and take advantage of.”

“I LOVE Emitrr. The support you get is wonderful, the app is easy to use and they have been incredibly responsive. As a small business, we needed a messaging platform that wouldn’t break the bank and this meets all our needs (and then some) without making us feel overwhelmed.”

Source: Capterra

2. Nextiva

What is Nextiva?

Nextiva is a VoIP phone system designed for small and medium-sized businesses and is a popular alternative to RingCentral phone. This platform offers a variety of features around VoIP communications, but users often find the interface difficult to navigate and the support inadequate. Best for businesses seeking a unified communication setup with calling, messaging, and video conferencing tools in one place. If you’re exploring Nextiva alternatives, some options deliver the same reliability with better usability and support.

Key Features of Nextiva

• Call Center Management: Nextiva offers basic call center management features, but these may not be sufficient for businesses with advanced call center requirements, potentially leading to inefficiencies in managing customer interactions.
• Call Conferencing: Nextiva includes call conferencing functionality, although it may lack the advanced features offered by other platforms, limiting its suitability for large or high-profile meetings.
• Call Queues: The call queue management system helps organize incoming calls, but its effectiveness may depend on the complexity of your call routing needs, potentially resulting in longer customer wait times.
• Call Recording: While Nextiva offers call recording, the features are basic compared to more specialized solutions, which could limit its usefulness for detailed analysis or compliance purposes.
• Multi-Channel Communication: Nextiva supports multiple communication channels, but integration between them may not be as smooth or intuitive as some dedicated platforms, which could impact collaboration efficiency.

Nextiva Pros

• Affordable Pricing: Nextiva offers competitive pricing, with plans starting at $30, making it an affordable option compared to other phone systems.
• High Call Quality: Customers consistently praise Nextiva for providing HD-quality calls, ensuring clear and reliable communication.
• Remote Calling App: The Nextiva app allows users to make calls from anywhere, offering flexibility and convenience for remote teams or individuals on the go.

Nextiva Cons

• User Interface Challenges: The interface of Nextiva can be difficult to navigate, making it challenging for users to find and manage features efficiently.
• Inefficient Dashboard: Managing multiple dashboard logins can be inconvenient and confusing, leading to inefficiencies in day-to-day operations.
• Subpar Support: Customer support for Nextiva has been criticized for being slow and unhelpful, leaving users frustrated and dissatisfied with their experience.
• Complicated Layout: The platform’s complex layout makes it difficult to navigate, especially for users unfamiliar with its design and structure.
• Challenging Setup: Setting up Nextiva can be a time-consuming process, requiring significant effort to configure properly for optimal performance.

Nextiva Pricing

Nextiva offers a few different VoIP and business communication plans, with pricing based on features and the number of users. Here’s an overview of Nextiva’s pricing plans:

• Essential – Starting at $23.95 per user/month (billed annually, for 20-99 users)
• Professional – Starting at $27.95 per user/month (billed annually, for 20-99 users)
• Enterprise – Starting at $37.95 per user/month (billed annually, for 20-99 users)
• Ultimate – Starting at $67.95 per user/month (for comprehensive needs, with custom features)

Nextiva Integrations

Nextiva integration options include: 

• HubSpot
• Salesforce
• Zoho
• Workbooks
• Act!
• Goldmine

Nextiva Support Channels

• Phone Support
• Email/Help Desk
• FAQs/Forum

Nextiva Ratings

4.6/5 on Capterra and 4.5/5 on g2.

Nextiva Reviews

“Service is spotty, Calls get dropped, Phones disconnect from service, Voice Packets get lost. Forever ongoing contract auto-renewals without notifications to the client.”

“The phone system was with a lot of technical problems. Auto attendant not working, CRM not working, SMS not working.”

Source: Capterra

3. Dialpad

What is Dialpad?

Dialpad is a cloud-based communications platform that combines business phone systems, video conferencing, and team messaging into one app. With its AI-driven features, Dialpad enhances productivity by turning voice and video conversations into actionable insights. Best for teams that rely on AI analytics to improve communication efficiency and customer engagement. If you’re comparing Dialpad alternatives, several options offer similar AI capabilities with more flexibility and cost-effective pricing.

Key Features of Dialpad

• Voice Intelligence: Dialpad’s AI transcribes calls in real time and provides insights, helping users review conversations and extract key details without manual note-taking.
• Unified Communications: Combines voice calls, messaging, and video conferencing in one platform, enabling seamless communication across channels.
• Voicemail Transcription: Automatically transcribes voicemails, allowing users to read missed messages quickly.
• Call Routing and Queuing: Directs incoming calls to the appropriate team members, reducing wait times and enhancing customer service.

Dialpad Pros

• User-Friendly Interface: Dialpad offers a sleek and modern dashboard, making it easy for users to navigate and operate the platform efficiently.
• AI Transcription Feature: Dialpad’s AI-powered transcription feature is highly appreciated, enabling users to automatically transcribe calls and take notes effortlessly.

Dialpad Cons

• Limited Advanced Call Center Features: While Dialpad offers essential call center functionalities, it may lack advanced features required by larger or specialized call centers, such as custom agent performance dashboards or advanced queue management.
• Complex Setup for Large Teams: Setting up Dialpad can be challenging for larger teams with complex communication needs, often requiring additional customization that could delay deployment.
• Inconsistent Call Quality: Some users experience occasional call quality issues, especially during peak hours or in areas with poor internet connectivity, which may disrupt communication.
• Limited International Calling Options: Dialpad’s international calling options may be more restricted compared to other platforms, making it less ideal for businesses with global operations.
• Costly for Small Businesses: Dialpad’s pricing, especially for plans with advanced features, can be prohibitive for smaller businesses or startups operating on a limited budget.

Dialpad Pricing

Here are the three core Dialpad pricing plans:

• Standard: $15/user/month
• Pro: $25/user/month
• Enterprise: Custom

Dialpad Integrations

Dialpad integrates with a bunch of CRM tools, including:

• Salesforce
• HubSpot
• Zendesk
• Pipedrive
• Zoho

Dialpad Customer Support Channels

• Livechat
• Help Center
• Call
• FAQs

Dialpad Ratings

4.2/5 on Capterra and 4.4/5 on g2.

Dialpad Reviews

“I do wish there were more permission settings to add a user (employee) in the field and only allow them to make outgoing or incoming phone calls. Also, I think pricing should be less for a user who is out in the field who only needs limited functions.”

“The Dialpad support team has always been very helpful and responsive. It is really nice to have a reasonably priced phone system that is very simple to use and robust.”

Source: Capterra 

4. Viber

What is Viber?

Viber is a popular messaging and calling app that offers free communication services. With its simple interface and wide range of features, Viber allows users to communicate via text, voice, and video calls. Best for individuals and small teams looking for an easy, cost-free way to stay connected through secure and reliable messaging and calling. Below, we explore the features and benefits of Viber, showing how it can enhance your communication experience for both personal and business use..

Key Features of Viber

• Chat/Messaging: Viber enables users to send text messages, stickers, and multimedia files, providing smooth communication for both individual and group conversations.
• Live Chat: The live chat feature allows real-time interaction with friends, family, or businesses, enhancing responsiveness and communication speed.
• Multi-Channel Communication: Viber supports various communication methods including text, voice, and video calls, giving users flexible options to stay connected.
• Personalization: Personalization options such as customizable chat backgrounds, stickers, and user profiles allow users to express themselves uniquely.
• Reporting/Analytics: Viber offers reporting and analytics tools for businesses, helping track communication metrics and analyze engagement to improve performance.
• Video Support: With high-quality video call support, Viber enables users to connect face-to-face with others regardless of distance.
• Batch Communications: Businesses can send messages to multiple recipients simultaneously using Viber’s batch communication feature, improving efficiency and reach.

Viber Pros

• User-Friendly: Viber is praised for its simplicity, making it a convenient and easy-to-use app for beginners.
• Video Calling: Viber offers video calling, a feature that sets it apart from many other VoIP systems.
• Free VoIP Service: Viber provides a free plan with essential VoIP features, making it an affordable communication option.

Viber Cons

• Call Termination Issues: Some users experience calls that do not end even after hanging up, which can cause confusion and privacy concerns.
• Lack of Call Blocking for Unknown Numbers: Viber doesn’t allow blocking of calls from unknown or unidentified numbers, which may lead to unwanted interruptions or spam.
• Call Quality Can Decline with Network: Users may face poor call quality, such as dropped calls or distorted audio, particularly in areas with weak or congested network coverage.
• No Option to Block Contacts: Viber does not provide an option to block specific contacts, leaving users exposed to unwanted communication or harassment.

Viber Pricing

Viber offers both free and business-oriented services, with pricing that depends on the specific use case:

1. Viber for Personal Use: Free
2. Viber Out: Pay-as-you-go rates start at around $0.01 per minute, varying by country. And other Subscriptions are available for specific countries or regions, with monthly rates starting at around $5.99 per month, offering unlimited calls to designated countries.

Viber Integrations

Viber offers integrations through Zapier.

Viber Support Channels

• Chat

Viber Ratings

Viber has a rating of 4.4/5 on Capterra.

Viber Reviews

“Does not work that well on iOS devices and lags a lot the user interface is a bit outdated and does not get calls through unless app is being used.”

“It is very easy to use, convenient and beginner-friendly and the settings are amazing and the design is very good and visually appealing.”

Source: Capterra

5. OpenPhone

What is OpenPhone?

OpenPhone offers innovative communication solutions tailored for businesses that want to streamline operations and enhance customer interactions. With a focus on simplicity and versatility, services like RingCentral and OpenPhone alternative provides a range of features designed to meet the diverse needs of modern organizations. OpenPhone is best for startups and small businesses looking for an easy-to-use, affordable, and flexible phone system with business texting and calling capabilities. In this overview, we’ll explore what this RingCentral replacement has to offer and key considerations for businesses. 

Key Features of OpenPhone

• Automated Attendant: OpenPhone includes an automated attendant feature, which allows businesses to set up virtual receptionists that greet callers and route them to the appropriate department or extension, improving call management.
• Call Conferencing: The platform supports seamless call conferencing, allowing multiple participants to join a call at the same time, enhancing communication and collaboration among teams and clients.
• Call Logging: OpenPhone offers call logging functionality, providing detailed records of incoming and outgoing calls, including timestamps, durations, and caller information to help with follow-ups and call management.
• Call Recording: Users can record phone conversations using OpenPhone’s call recording feature, aiding in training, quality assurance, and compliance by capturing important details for future review.

OpenPhone Pros

• Affordable Pricing: OpenPhone offers competitive pricing, starting at $13, making it one of the most affordable VoIP phone systems available.
• User-Friendly App: The OpenPhone iOS app is known for its ease of use and smooth functionality, providing users with an efficient way to manage communication.

OpenPhone Cons

• Inability to Answer Calls: Some users report issues with being unable to answer calls, which can lead to missed opportunities and frustration.
• Automatic Call Disconnections: There have been reports of calls disconnecting automatically, disrupting communication, and causing inconvenience.
• Failure to Receive Calls: Occasionally, OpenPhone fails to receive incoming calls, which can affect accessibility and cause missed connections with clients or colleagues.
• Poor Customer Service: Users have expressed dissatisfaction with OpenPhone’s customer service, citing unhelpful responses and unresolved issues.
• Poor Call Quality: Several users have complained about poor call quality, including dropped calls, static, and low audio clarity, which hampers effective communication.

OpenPhone Pricing

OpenPhone offers straightforward pricing plans for businesses of all sizes, with features tailored to communication needs. Here’s an overview of OpenPhone’s pricing:

1. Basic Plan – Starting at $13 per user/month (billed annually)
2. Standard Plan – Starting at $20 per user/month (billed annually)
3. Premium Plan – Starting at $40 per user/month (billed annually)

OpenPhone Integrations

OpenPhone integrations include:

• Salesforce
• HubSpot
• Zapier
• Google
• And more!

OpenPhone Support Channels

• Email/Help Desk
• Knowledge Base
• Chat

OpenPhone Ratings

OpenPhone has a rating of 4.2/5 on Capterra and 4.7/5 on G2.

OpenPhone Reviews

“Worst onboarding and support experience ever. If you expect to just sign up and immediately get going – forget about it.”

“They would rather you don’t have phone access let a paying customer leave when their service is no longer required.”

Source: Capterra

6. Aircall

What is Aircall?

Aircall is a phone and communication platform designed to enhance business communication and collaboration. While this competitor of RingCentral and Aircall alternatives promises to streamline workflows and improve customer interactions, it’s important to review its features and functionalities to see if it aligns with your organization’s needs. Aircall is best for sales and support teams that need strong CRM integrations and a reliable, cloud-based calling platform. Here’s a quick look at this RingCentral competitor 

Key Features of Aircall

• Call Center Management: Aircall offers tools for managing call center operations, including call routing, agent performance tracking, and queue management to enhance customer service and operational efficiency.
• Call Conferencing: The platform supports seamless conference calls, enabling multiple participants to collaborate effectively, improving team communication and client engagement.
• Call Queues: Aircall’s call queue feature ensures incoming calls are efficiently organized and routed to available agents, minimizing wait times for customers and improving service.
• Call Recording: Aircall includes call recording functionality, allowing businesses to store conversations for training, quality assurance, and compliance with industry standards.

Aircall Pros

• User-Friendly Interface: Aircall is praised for its easy-to-navigate interface, making it simple for users to manage communications.
• Reliable Customer Support: Users appreciate Aircall’s responsive customer service, with a professional team providing quick and effective solutions to issues.

Aircall Cons

• Limited Integrations: Aircall offers fewer integration options compared to other platforms, which could limit compatibility with other software and reduce workflow automation potential.
• Higher Pricing: The cost of Aircall’s services may be higher than some competitors, potentially making it less affordable for smaller businesses or those with limited budgets.
• Contractual Commitment: Aircall often requires users to sign long-term contracts, which can be restrictive for businesses looking for more flexibility.
• Billing Concerns: Some users have reported issues with the billing team’s transparency, raising concerns about fair billing practices.
• Connection Stability Issues: There have been complaints about occasional connection instability, leading to dropped calls or poor call quality, which can disrupt business operations.

Aircall Pricing

Aircall offers several pricing plans tailored for businesses of different sizes and needs. Here’s an overview of Aircall’s pricing options:

1. Essential – Starting at $29 per user/month (billed annually)
2. Professional – Starting at $49 per user/month (billed annually)
3. Custom (Enterprise) – Custom pricing, based on specific business needs

Aircall Integrations

Aircall integrations includes:

• Slack
• HubSpot
• Shopify
• Salesforce
• Zapier
• Front
• and more!

Aircall Support Channels

• FAQs/Forum
• 24/7 (Live rep)
• Knowledge Base
• Chat
• Email/Help Desk
• Phone Support

Aircall Ratings

Aircall has a rating of 4.2/5 on Capterra and 4.4/5 on G2.

Aircall Reviews

“Call quality is really bad, all of my colleagues complain about calls dropping or customers not being able to hear them.”

“The interface is pretty simple, it’s very easy to use and organize calls.”

Source: Capterra

7. Ooma

What is Ooma?

Ooma is a VoIP phone designed to streamline business operations and enhance connectivity. While it boasts features aimed at improving collaboration and customer interactions, it’s important to take a closer look at what this RingCentral competitor has to offer for businesses wanting to evaluate their communication. Ooma is best for small to mid-sized businesses seeking an affordable, easy-to-use VoIP solution for calls, conferencing, and basic team communication. Here’s a quick look at this Ooma alternative:

Key Features of Ooma

• Call Center Management: Ooma provides tools to efficiently manage call center operations, including call routing, agent performance tracking, and queue management to boost customer service and productivity.
• Call Conferencing: The platform supports seamless conference calls, enabling multiple participants to collaborate in real-time, improving team and client communication.
• Call Recording: Ooma’s call recording feature allows businesses to record and store conversations for training, quality assurance, and compliance purposes.
• Caller ID: With caller ID functionality, Ooma displays the incoming caller’s number or name, helping users screen and prioritize calls effectively.

Ooma Pros

• Affordable International Calling Rates: Ooma offers competitive per-minute rates for outbound international calls, making it cost-effective for businesses with global communication needs.
• Free Toll-Free Number: Ooma provides a toll-free 800 number at no additional cost, offering businesses a professional and convenient communication option.
• Simple Initial Setup: The setup process is straightforward, allowing businesses to get up and running quickly.

Ooma Cons

• Unmet Promises: Some users have reported that Ooma failed to deliver on promised features or performance, leading to frustration and unmet expectations.
• Limited Features: Ooma may lack some advanced features compared to its competitors, limiting its flexibility and usefulness for businesses with more complex communication needs.
• Absence of Call Hold/Transfer: The platform lacks call hold and transfer features, which can hinder efficient call management and result in delays or disruptions in customer service.
• User Interface Issues: Some users find Ooma’s interface difficult to navigate and not user-friendly, making it challenging to fully utilize the system.
• Subpar Customer Service: Ooma has received criticism for unhelpful or rude customer service representatives, leading to dissatisfaction among users seeking assistance.

Ooma Pricing

Ooma offers a few different pricing plans for its business phone solutions, catering to small and medium-sized businesses. Here’s a breakdown of the main Ooma pricing plans:

• Ooma Office – $19.95 per user/month
• Ooma Office Pro – $24.95 per user/month
• Ooma Office Pro Plus – $29.95 per user/month

Ooma Integrations

Ooma can be integrated with many third-party tools, including:

• Salesforce
• Intuit quickbooks
• HubSpot
• Zoho
• And more!

Ooma Support Channels

• Chat
• Email/Help Desk
• FAQs/Forum
• 24/7 (Live rep)
• Phone Support

Ooma Ratings

Ooma has a rating of 4.4/5 on Capterra and 4.6/5 on G2.

Ooma Reviews

“Sometimes the call quality is horrible or just flat out unable to connect and it seems they have a lot of outages.”

“I love the customer service the best!!!! They are always on top of their game, and willing to go above and beyond to help you out.”

Source: Capterra

8. Grasshopper

What is Grasshopper?

Grasshopper is a virtual phone system made for small businesses and entrepreneurs. This Grasshopper alternative to the RingCentral phone system helps users manage business calls while keeping personal and work communications separate. Grasshopper is best for small businesses and startups that need a simple, easy-to-set-up phone system with basic calling and texting features. In the next section, we will explore Grasshopper’s main features and benefits to show how it can make business communications smoother. If you need a straightforward phone system with basic calling and texting, Grasshopper can be a solid choice, especially for new or small businesses looking for an easy setup.

Key Features of Grasshopper

• Automated Attendant: Grasshopper’s automated attendant guides callers to the appropriate department or person with personalized greetings, enhancing call management.
• Automatic Call Distribution: Calls are routed to available agents or departments automatically, ensuring efficient handling and faster response times.
• Call Center Management: With tools for tracking agent performance, monitoring calls, and generating reports, Grasshopper streamlines call center operations and improves overall efficiency.
• Call Conferencing: Set up conference calls easily to collaborate with clients or team members, enhancing communication and teamwork.
• Call Logging: Detailed call logs allow users to track trends and analyze call activity, helping to improve call management and operational efficiency.
• Call Monitoring: Supervisors can listen to live calls for coaching, training, and quality control, ensuring better service quality.
• Call Routing: Customize call handling based on time, location, or keywords to offer more personalized customer service.

Grasshopper Pros

• Cost-Effective: Starting at just $14 per month, Grasshopper is a budget-friendly VoIP phone system, offering essential features for small businesses.
• Reliable Call Quality: Users appreciate Grasshopper’s dependable call quality, which ensures clear and uninterrupted communication.

Grasshopper Cons

• Limited Customer Support: Grasshopper’s customer support may not be able to address user concerns effectively or provide timely assistance.
• Unreliable Text Messaging: The text messaging feature often experiences issues, with users facing difficulties in sending and receiving messages.
• Missed Calls Due to System Inefficiencies: Grasshopper’s system can be cumbersome to navigate, leading to missed calls and potential customer dissatisfaction.
• Complex Interface: The interface may be overly complex, making it challenging for users to navigate and fully utilize the system’s features.
• Lack of Analytics Tools: Grasshopper lacks robust analytics capabilities, making it harder to track performance metrics and gain insights from call data.
• Frequent Automatic Logouts: Users report frequent logouts from the system, which can disrupt workflows and cause frustration.
• No Caller Name Visibility: Grasshopper may not display incoming caller names, complicating call identification and prioritization.
• Data Loss During Number Porting: When porting numbers to another provider, users may lose access to associated records, including voicemails, call logs, and text messages, leading to data loss and operational setbacks.

Grasshopper Pricing

Here are the three core Grasshopper pricing plans for its virtual phone system:

• Solo – $29 per month for one number and three extensions.
• Partner – $49 per month for three numbers and six extensions.
• Small Business – $89 per month for five numbers and unlimited extensions.

Grasshopper Integrations

Grasshopper integrates with a bunch of software, including:

• Skype
• Google Voice
• Zapier
• And more!

Grasshopper Support Channels

• FAQs/Forum
• 24/7 (Live rep)
• Knowledge Base
• Email/Help Desk
• Phone Support
• Chat

Grasshopper Ratings

Grasshopper has a rating of 4.3/5 on Capterra and 3.9/5 on G2.

Grasshopper Reviews

“Beyond the calling, texting, and call log there are almost no features. No analytics, unique features, and overall a boring application.”

“Easy setup and most importantly the customer support is awesome. 7 help and always very helpful.”

Source: Capterra

9. Vonage

What is Vonage?

Vonage offers VoIP communication solutions. Offering a suite of services including Voice over Internet Protocol (VoIP) phone systems, messaging, and video conferencing. Serving as a Vonage alternative to services like RingCentral, it aims to meet diverse business communication needs. Vonage is best for businesses that require reliable VoIP services and scalable communication solutions for remote teams, customer support, and unified collaboration. We’ll explore its features, reviews, and applicability across various business contexts, enabling you to make an informed decision about your communication strategy. Here’s a quick look at this RingCentral alternative:.

Key Features of Vonage

• Automatic Call Distribution (ACD): Vonage automatically routes incoming calls to the most suitable agent or department based on predefined criteria, boosting efficiency and customer satisfaction.
• Call Center Management: Vonage provides comprehensive tools to manage call center operations, including monitoring agent performance, handling queues, and generating reports to improve productivity.
• Call Conferencing: Multiple parties can join a single call, allowing for seamless collaboration and virtual meetings without the need for physical presence.
• Call Recording: Users can record calls for training, quality assurance, or compliance purposes, creating a valuable resource for reviewing interactions with customers.
• Call Routing: Incoming calls are routed to designated destinations or individuals based on set rules or criteria, ensuring efficient call handling.
• Call Transfer: The platform allows smooth transfer of calls between agents or departments, facilitating efficient escalation or resolution of customer inquiries.
• Caller ID: Vonage displays incoming caller information, such as name or phone number, giving users context before answering calls.

Vonage Pros

• Customizable Dashboard: Vonage offers a highly customizable dashboard, allowing users to personalize features using its API, though it may be complex for some small business owners.
• User-Friendly Interface: Vonage is designed with an intuitive interface that is easy to navigate, requiring minimal training for users.
• Helpful Customer Service: Vonage is frequently praised for its responsive and efficient customer support team, providing quick solutions to user inquiries.

Vonage Cons

• Frequent Desktop App Crashes: The desktop application may crash regularly, disrupting workflow and causing inconvenience.
• App Freezes Often: Users report frequent freezing of the Vonage app, affecting communication and productivity.
• Limited Integrations: Vonage may have fewer integration options with other software tools, limiting its compatibility with certain business environments.
• Unfulfilled Promises: Vonage may fail to meet some of its promises or claims, leading to frustration and loss of trust among users.
• Compulsory Contract: Users may be required to sign long-term contracts with Vonage, reducing flexibility and locking them into a commitment.
• Poor Call Quality: Some users experience subpar call quality, with unclear audio leading to frustrating communication experiences for both users and customers.
• Unreliable Service: Vonage’s service may be inconsistent, causing disruptions that can negatively affect business operations.
• Call Forwarding Issues: Users may face problems with Vonage’s call forwarding feature, leading to missed calls and delays in communication.
• Missed Notifications: Users may not receive notifications for missed calls or text messages, potentially delaying responses to important communications.
• Performance Issues: Users experience frequent performance problems with Vonage, such as getting stuck, not answering calls, or dropping calls while on hold, leading to inefficiency and frustration.

Vonage Pricing

Vonage offers a range of business communication plans, with pricing typically based on the number of users and specific features included. Here’s what Vonage’s pricing plans look like:

• Mobile Plan – Starting at $19.99 per user/month
• Premium Plan – Starting at $29.99 per user/month
• Advanced Plan – Starting at $39.99 per user/month

Vonage Integrations

Vonage offers an API using which you can build the features you need; however, this could be a complicated process.

Vonage Support Channels

• Phone Support
• Email/Help Desk
• FAQs/Forum
• 24/7 (Live rep)

Vonage Ratings

Vonage has a rating of 4/5 on Capterra and 4.2/5 on G2.

Vonage Reviews

“Call lag is the main issue and can become quite frustrating for our team and our customers. Also the in ability to see on screen when a call is being transferred who is transferring it to you.”

“The fact that vonage is pretty easy to use , specially if you have a team of people and users within a number of 20-30 it can be an amazing.”

Source: Capterra

10. Zoom

What is Zoom?

Zoom is a widely used video conferencing and communication platform that offers video calls, webinars, and collaborative tools designed to enhance communication for businesses, educational institutions, and individuals. Known for its user-friendly interface and scalability, Zoom has become a preferred choice for remote meetings, virtual events, and online collaboration. Best for teams and organizations that prioritize high-quality video communication and seamless virtual connectivity. If you’re exploring a Zoom Phone alternative, several options provide similar collaboration features with enhanced calling capabilities and better pricing flexibility..

Key Features of Zoom

Zoom Pros

• Ease of Use: Zoom has a user-friendly interface that’s easy to navigate for both beginners and advanced users.
• Scalability: Suitable for small meetings or large-scale webinars, making it versatile for various business needs.
• High-Quality Video and Audio: Provides clear HD video and reliable audio connections, even with large groups.
• Collaboration Features: Features like screen sharing, breakout rooms, and whiteboarding enhance team collaboration and interactivity.
• Security: Zoom offers robust security features, including encryption, waiting rooms, and password protection for meetings.
• Cross-Platform Support: Zoom is compatible with various devices and operating systems, including Windows, Mac, Android, and iOS.

Zoom Cons

• Security Concerns: While Zoom has taken steps to address security issues, past incidents such as “Zoombombing” have raised concerns.
• Time Limit on Free Plan: The free plan limits meetings to 40 minutes, which can be restrictive for extended discussions.
• Can Be Resource-Intensive: Zoom requires a stable internet connection and can be resource-intensive, potentially affecting performance on lower-end devices.
• Complex Features for Beginners: Some advanced features can be difficult for new users to navigate without prior training.
• Audio & Video Lag: Users sometimes experience lags, especially during high-traffic usage periods or poor internet connections.

Zoom Pricing

Zoom offers several pricing plans to suit various needs

• Free Plan: $0/month
• Pro Plan: $14.99/month per host
• Business Plan: $19.99/month per host
• Enterprise Plan: $19.99/month per host
• Zoom Phone: Starting at $10/month

Zoom Integrations

Zoom seamlessly integrates with a wide range of tools and platforms, including:

• Google Calendar & Microsoft Outlook
• Slack
• Salesforce
• Dropbox 
• Zapier
• Trello & Asana 
• HubSpot 

Zoom Support Channel

• 24/7 Live Chat Support
• Phone Support
• Help Center 
• Community Forum 
• Zoom Video Tutorials 

Zoom Ratings

Zoom has a rating of 4.6/5 on both Capterra and G2.

Zoom Reviews

“Satisfactory solution”

“Great communication tool”

Source: Capterra

Why is Emitrr the best RingCentral alternative?

After the above detailed analysis, it is clear that Emitrr is the best RingCentral alternative, as not only does it outshine RingCentral in terms of features, but it also solves an array of problems faced by current RingCentral users.

Here’s a detailed breakdown of why Emitrr is the ideal replacement for RingCentral for your business:

Effortless Migration

Emitrr ensures a hassle-free migration within 30 minutes, allowing you to keep the same business number you used with RingCentral. There’s no need to switch to a new number.

Seamless Data Transfer

Migrating is simple—just export your contacts to an Excel sheet, and Emitrr’s team will take care of the rest.

Comprehensive Dashboard

With Emitrr, you don’t need separate platforms for managing different locations or phone lines. A single dashboard manages all your contacts, team members, and locations with no limits.

Robust Automation

Emitrr integrates smoothly with your existing software, like CRM, PMS, and scheduling tools, making automation easy and efficient.

Round-the-Clock Support

Emitrr offers live support, ensuring you’re always covered, whether you need help troubleshooting or customizing features for your needs.

Advanced Features

Emitrr offers unique features, such as web visitors to text, missed call to text, automated follow-ups, and customizable reminders, enhancing communication and customer service.

Disposition Management

When opening a chat, you can set the disposition or status, making it easy to stay updated and avoid confusion. Customizable dispositions keep things organized.

Organized Folders

Create and manage multiple folders for your conversations. You can edit, delete, or update them as needed, ensuring your communications stay organized.

Unread Message Filter

Easily filter unread conversations to focus on what’s important. Once read, you can mark conversations as closed, keeping everything neatly categorized.

Assign Conversations to Team

Assign conversations to team members directly from the dashboard, allowing for more efficient workflow and accountability.

Track Your Metrics

Monitor key metrics like missed calls, texting usage, and reviews to make data-driven decisions that improve your customer engagement.

Call Forwarding

Emitrr provides a much-needed feature: live call forwarding, which helps users seamlessly redirect ongoing calls to another team member or department in real time. This ensures that customers are quickly connected to the right person, reducing wait times, improving issue resolution, and enhancing overall customer satisfaction.

Text-Enable Your Landline

Emitrr allows landline texting, meaning you can send and receive SMS without needing a separate number.

Multi-Language Translation

With seamless translation for both incoming and outgoing messages, Emitrr makes communication easy for clients who speak different languages, respecting their language preferences.

Which Industries are catered by Emitrr?

Emitrr enhances communication for businesses across diverse sectors, helping them stay connected and organized:

Healthcare

Emitrr helps healthcare providers by offering HIPAA-compliant communication, VoIP, and appointment reminders. It seamlessly integrates with tools like Denticon and Dentrix, streamlining follow-ups, billing, and reputation management while boosting patient engagement and simplifying operations.

Here’s a short video explaining everything you need to know about a HIPAA-compliant phone system:

Wellness

For wellness businesses such as spas, salons, and fitness centers, Emitrr automates bookings, sends reminders, and collects feedback via SMS and email. It reduces no-shows, engages clients with personalized offers, and ensures smooth operations.

Education

Emitrr is an efficient communication tool for schools and colleges, facilitating bulk SMS, two-way texting, and automated reminders. It helps keep students, parents, and staff updated on schedules, events, and important announcements.

Legal Services

Emitrr helps law firms with secure messaging, appointment reminders, and VoIP services. It simplifies communication, reduces administrative workload, ensures confidentiality, and improves client satisfaction.

Real Estate

Emitrr supports real estate professionals and property managers by automating scheduling, sending reminders, and collecting feedback. It keeps communication streamlined and ensures a seamless client experience.

Home Services

Plumbers, HVAC technicians, and cleaning service providers benefit from Emitrr’s automation for job scheduling, reminders, and follow-ups, ensuring timely service and efficient communication with customers.

Retail

Retail businesses utilize Emitrr to automate order confirmations, shipping updates, and promotional messages. It boosts sales, strengthens loyalty programs, and streamlines daily operations.

Automotive

Automotive dealerships use Emitrr to schedule test drives, send service reminders, and follow up with customers. It keeps operations organized and enhances customer satisfaction and retention.

Insurance

Insurance agencies use Emitrr to automate policy renewal reminders, claims updates, and bulk messaging. Two-way texting personalizes interactions, saves time, and strengthens client relationships.

Frequently Asked Questions

Conclusion

After looking at the top 10 RingCentral alternatives, it is clear that Emitrr is the best choice to consider, thanks to the plethora of AI-driven VoIP features it offers at an affordable price. If you wish to learn more about Emitrr, then book a free demo with us today.