10 Best RingCentral Alternatives For Your Business

Introduction 

The world today successfully runs on uninterrupted communication. Effective communication has become the cornerstone of every business. To optimize company operations and enhance team collaborations, every organization needs a reliable communication platform. 

RingCentral has been popular for its VOIP feature and for providing communication solutions. But there are many reasons why organizations may look for alternatives. In this guide, we will explore RingCentral alternatives and provide an overview of cost considerations, features, pros and cons, and how to find the best alternative right for your business needs. 

What is RingCentral?

RingCentral is a leading cloud-based communication platform that offers unified solutions for businesses. It integrates VoIP calls, video conferencing, team messaging, SMS, and contact center tools. Known for its scalability and extensive features, it caters to businesses of all sizes, enabling seamless communication and collaboration across devices and locations.

RingCentral Features 

RingCentral is packed with advanced features that enhance communication and collaboration for businesses.

• VoIP Calling: Reliable cloud-based phone system with call forwarding, routing, and voicemail-to-email.
• Video Conferencing: Host HD video meetings with features like screen sharing, webinar hosting, and breakout rooms.
• Team Messaging: Real-time chat with file sharing, task management, and collaboration tools.
• Call Flip and Call Monitoring: Switch calls seamlessly between devices and monitor live calls for training or support.
• Business SMS and MMS: Send text and multimedia messages directly from the RingCentral app.
• Interactive Voice Response (IVR): Automate call routing based on customer input for efficiency.
• Call Queues and Shared Lines: Manage high call volumes and enable team-based call handling with shared numbers.
• Voicemail Transcription: Receive voicemails as text or email for quick access and response.
• Custom Greetings and Hold Music: Personalize customer interactions with branded messages and on-hold options.
• Softphone and Mobile Access: Make and receive calls from desktops, laptops, and mobile devices.
• RingOut® Feature: Make outbound calls using your business number from any device.
• HD Audio and Video: Crystal-clear communication for both voice and video calls.
• Analytics and Custom Reports: Generate insights on call performance, team productivity, and customer trends.
• CRM Integrations: Integrate seamlessly with tools like Salesforce, HubSpot, and Microsoft Teams.
• Global Calling Options: Affordable international calling plans and access to global numbers.
• Security and Compliance: Multi-layer encryption, HIPAA compliance, and robust authentication features.
• Call Recording and Transcripts: Record and transcribe calls for training, compliance, or quality control.
• Presence Indicators: View real-time availability of team members for seamless collaboration.
• Unlimited Video Participants: Host virtual meetings with a high number of attendees, depending on your plan.
• Virtual Fax: Send and receive faxes digitally without the need for a physical machine.
• Hot Desking and Role-Based Permissions: Enable flexible workspace usage and assign user-specific access levels.
• AI-Powered Insights: Leverage AI-driven analytics to optimize communication strategies.
• Geo-Redundant Architecture: Ensure uninterrupted service through built-in failover mechanisms.
• Directory Assistance: Access a centralized company directory to quickly locate and connect with employees.
• Glip Team Collaboration: Integrated collaboration tools like task tracking and shared calendars.

RingCentral Pros 

• Comprehensive Communication Suite: Combines VoIP, video conferencing, messaging, and contact center tools into one platform.
• Scalability: Suitable for small businesses and large enterprises, offering flexible plans and features.
• Extensive Integrations: Seamless connectivity with over 200 tools like Salesforce, HubSpot, Microsoft Teams, and Slack.
• Reliable Performance: Boasts a 99.99% uptime guarantee, ensuring consistent and uninterrupted service.
• Ease of Use: The intuitive interface and straightforward setup make it user-friendly for teams.
• Mobile Access: Dedicated apps for iOS and Android allow work on the go without compromising functionality.
• Global Reach: Affordable international calling options and availability of local numbers worldwide.
• Customizable Features: Personalize workflows with tools like custom greetings, hold music, and tailored analytics.
• Advanced Call Management: Offers IVR, call queues, call monitoring, and voicemail transcription for efficient operations.
• Security and Compliance: Robust encryption, multi-factor authentication, and HIPAA compliance for sensitive industries.

RingCentral Cons 

• Complex Setup Process: Businesses without IT support may find RingCentral’s setup challenging. Customizing the platform to meet specific needs can be time-consuming, delaying full adoption.
• Integration Limitations: While RingCentral integrates with popular tools like Salesforce and Microsoft Teams, compatibility with niche or custom software can be limited, reducing its appeal for businesses with specialized workflows.
• Customer Support Challenges: Despite 24/7 support availability, users have reported long wait times, inconsistent responses, and difficulty resolving technical issues, which can disrupt operations.
• Occasional Call Quality Issues: Call reliability is usually high, but some users experience dropped calls or poor audio quality during peak usage, impacting communication and collaboration.
• Basic Analytics Tools: RingCentral’s analytics may lack the depth needed by businesses that rely on advanced reporting to optimize performance or enhance customer experience.
• Mobile App Drawbacks: The mobile app, while feature-rich, is less intuitive and prone to glitches compared to the desktop version, creating hurdles for users who depend heavily on mobile communication.

RingCentral Pricing

RingCentral offers a range of business communication plans, with pricing based on features and the number of users. Here’s a breakdown of the primary plans for RingCentral MVP (Message, Video, Phone):

1. Essentials – Starting at $19.99 per user/month (limited to 20 users)
2. Standard – Starting at $27.99 per user/month
3. Premium – Starting at $34.99 per user/month
4. Ultimate – Starting at $49.99 per user/month

RingCentral Integrations

RingCentral offers API and also integrates with 300+ options, including:

• HubSpot
• Google
• Zendesk
• And others

RingCentral Reviews

“It could be operator error, but it sometimes does not alert me right away when I miss a call/receive a voicemail on my cell phone.”

“I love how you can forward your calls to another number within the app. I love how ring central has the ability to transcribe your voicemails into text emails.”

Source: Capterra

RingCentral Support Channels 

• Knowledge Base
• Chat
• Email/Help Desk
• Phone Support
• 24/7 (Live rep)
• FAQs/Forum

Reasons to look for RingCentral alternatives 

There are multiple reasons why you should look for RingCentral Allternatives, some of them are: 

Complex Setup and Customization

If your business lacks dedicated IT support or has unique communication needs, RingCentral’s setup can be challenging. You may need an alternative with simpler configurations and easier customization for smoother adoption.

Integration Limitations

For businesses using niche or custom software, RingCentral’s integration capabilities might fall short. Alternatives with broader or more flexible integrations could better support your existing tools and workflows.

Customer Support Concerns

While RingCentral offers 24/7 support, reports of long wait times and ineffective resolutions can be frustrating. If you require reliable, high-quality customer service, exploring alternatives with better support might be a priority.

Inconsistent Call Quality

Some users experience call drops and poor audio quality during peak usage. If seamless communication is critical for your business, alternatives with a more stable call quality experience could be a better choice.

Limited Analytics for Advanced Needs

RingCentral’s reporting tools may not meet the demands of businesses seeking in-depth, detailed analytics. If data-driven decisions and comprehensive reporting are vital, you might consider alternatives with more robust analytical capabilities.

High Cost for Small Businesses

RingCentral can be expensive, especially for small businesses or startups. Exploring more budget-friendly alternatives with similar features can help you avoid unnecessary costs without sacrificing quality.

Feature Overload for Small Teams

RingCentral’s extensive features can be overwhelming for smaller teams who only need basic communication tools. Alternatives with simpler, more focused offerings could provide better value for businesses not requiring a full suite of services.

Features to look for in a RingCentral alternative 

Here are jam packed features one should consider while looking for RingCentral competitors:  

VoIP Call Quality and Reliability

When exploring RingCentral alternatives, prioritize VoIP providers offering HD call quality and minimal call drops. Look for uptime guarantees of 99.99% or higher to ensure seamless communication with your clients and team.

Scalability for Growing Businesses

Alternatives to RingCentral should support businesses of all sizes. Choose a solution that grows with your needs, offering flexible pricing plans and features that adapt as your team expands.

Omnichannel Communication

Top RingCentral competitors provide unified communication platforms integrating calls, texts, emails, and social media. A seamless omnichannel communication experience ensures all customer interactions are handled in one place.

CRM Integration for Better Customer Management

Look for a RingCentral replacement that integrate with popular CRM tools like Salesforce, HubSpot, or Zoho. Real-time syncing and customer interaction tracking simplify managing client relationships.

Customization and User Management

A great alternative to RingCentral allows you to customize workflows and manage permissions. Features like role-based access controls help maintain security while optimizing team efficiency.

Advanced Analytics and Reporting

RingCentral competitors often offer analytics to track call durations, response times, and customer satisfaction. Detailed reporting helps make data-driven decisions to improve business operations.

Cost Transparency and Affordability

Affordable RingCentral alternatives offer transparent pricing without hidden fees. Look for options with unlimited calling and SMS plans to save on operational costs.

Robust Security and Compliance

When considering alternatives to RingCentral, prioritize providers offering encryption, multi-factor authentication, and compliance with standards like GDPR or HIPAA for secure communications.

Support for Mobile and Remote Work

RingCentral competitors should offer intuitive mobile apps and remote work-friendly features like virtual extensions, enabling teams to stay connected from anywhere.

Exceptional Customer Support

Alternatives to RingCentral should provide 24/7 support through phone, chat, or email. Comprehensive training resources and documentation also make a big difference in onboarding and troubleshooting.

Video Conferencing and Collaboration Tools

The best RingCentral alternatives come with HD video conferencing, screen sharing, and team collaboration tools like file sharing and task management to enhance productivity.

Call Management Features

Look for RingCentral competitors with advanced call management features like call routing, queues, IVR systems, and voicemail-to-email for smoother call handling.

SMS and Text Messaging

Top RingCentral alternatives include bulk SMS features, automated texting, and shortcode messaging to streamline marketing campaigns and customer updates.

Global Calling and Multi-Language Support

If your business operates internationally, find a RingCentral alternative offering global phone numbers, affordable international calling, and multi-language support.

Integration with Productivity Tools

Choose RingCentral competitors that integrate with productivity tools like Google Workspace, Microsoft Teams, or Slack to streamline workflows and improve collaboration.

Customizable Phone Numbers

Great alternatives to RingCentral provide vanity numbers, toll-free numbers, and the ability to port existing numbers to ensure brand consistency.

Cloud-Based Infrastructure

RingCentral alternatives with cloud hosting offer better scalability, minimal hardware requirements, and seamless updates for uninterrupted service.

AI and Automation Capabilities

Look for providers with AI-driven features like call routing, predictive analytics, and chatbots. These tools make RingCentral competitors stand out by improving efficiency.

Multi-Device Synchronization

Top alternatives to RingCentral synchronize messages, call logs, and voicemails across devices, making it easy to switch between desktop, tablet, or mobile.

Contact Center Features

Many RingCentral competitors provide advanced contact center tools like automatic call distribution, skill-based routing, and omnichannel support for enhanced customer service.

Third-Party App Marketplace

Explore alternatives to RingCentral with extensive app marketplaces. These allow you to integrate third-party tools for additional functionality tailored to your business.

Custom Branding Options

Some RingCentral competitors let you customize your interface with your logo and colors, ensuring a consistent brand experience for clients.

Real-Time Updates and Maintenance

Choose RingCentral alternatives offering frequent updates and minimal service interruptions. Transparent maintenance schedules are a plus.

Training and Onboarding Support

Look for RingCentral competitors providing hands-on training, detailed guides, and webinars to help your team get the most out of the platform.

Flexible Contract Options

The best alternatives to RingCentral offer flexible contracts, including month-to-month plans, without forcing long-term commitments. Annual discounts are an added bonus.

10 Best RingCentral Alternatives For Your Business

1. Emitrr 
2. Nextiva 
3. Dialpad 
4. Viber 
5. OpenPhone
6. Aircall 
7. Ooma
8. Grasshopper 
9. Vonage 
10. Zoom 

1. Emitrr

Emitrr is one of the best RingCentral alternatives that offers the best communication platform with VOIP and texting features at its core. Whether it’s making VoIP calls or sending texts on the go, Emitrr has your back for seamless communication. Our cutting-edge texting features and user-friendly interface make staying connected effortless. 

Key Features Of Emitrr

IVR/Call Tree

• With Emitrr, you can set up 1 or multiple Call Trees.
• You can forward calls on key press to –
  • Phone number
  • Extension
  • Call Queue Groups
  • Ring Everyone
  • To another call tree 

Call queue groups

• You can setup call groups with multiple extensions/team members
• You can also define call routing rules for each call queue group
  • Call forwarding
    • Simultaneously
    • Sequentially
  • When call is missed
    • To another extension
    • To a number
    • To a voicemail

Extensions

• Emitrr allow you to setup multiple extensions – one for each individual user
  • Setup user hours
  • Setup user availability by day
  • Setup call forwarding rules for each user/extension 

General phone settings

• With Emitrr, define how your VOIP is setup during and after hours
  • Ring everyone
  • Ring an extension
  • Forward to a call tree/IVR etc
  • Call recording settings – Automatically record / not record all calls
  • Setup general business working hours

Bulk/Mass Text Messaging

• 2-Way Text Messaging: Engage customers with Two-way conversations by allowing replies to your messages.
• AI (Upcoming): Emitrr is adding AI features soon to make customer interactions even smarter.
• Mass/Bulk Texting: Helps in reaching large groups with a single click.
• Group Texting: Facilitate group conversations within the same thread.
• Recurring Texts: Schedule SMS for updates, promotions, or reminders.
• MMS Messaging: Send multimedia files like images and videos.
• Drip Campaigns: Automate personalized message series for your contacts.
• Third-Party Integrations: Seamlessly connect with third-party external tools to streamline workflows.
• Contact Management: Organize, tag, and categorize your contact list efficiently.
• Unified Inbox: Manage conversations from multiple platforms in one single conversation box.
• Personalized Messaging: Send tailored messages for better engagement.
• Automation: Automate replies and scheduled messages.
• Segmentation: Separate customer conversations based on tags or categories.
• Reports and Analytics: Track key metrics like response and resolution times.
• Chat-Based Surveys: Use SMS for customer feedback and reviews.
• Custom Fields and Templates: Create or modify templates to suit your needs.
• Auto-Replies: Respond to FAQs instantly.
• Landline Texting: Enable SMS on your landline number.
• Export Chats: Safely transfer data between platforms.
• Opt-Out Management: Allow customers to opt out of messages easily.
• Link Shorteners: Share links in a concise, professional format.
• Web Chat to SMS: Continue web-based conversations over text.
• Conversation Tagging: Organize threads with tags for quick identification.
• Bilingual Messaging: Communicate in multiple languages.

Automated Text Reminder

• Send automated reminders by text, email, and voice
• Use editable templates to personalize your reminders
• Define your reminder cadence and frequency – weekly, daily, hourly, or on the same day
• Automatically write back confirmation status 
• Allow customers to reschedule, cancel via text message conversations
• Schedule a campaign for unconfirmed appointments, no shows and last minute cancellations
• Pause automated campaigns and reminders at any point. Send personalized follow ups 

Online Appointment Bookings

• Reduce customer calls and save 100s of hours with online scheduling
• Easy scheduling through the website, or by sending a link
• Customized online scheduling (visit type, insurance details, provider, location) to help you get the critical customer information 
• Send automated booking confirmations via text and email 

Reminders and Confirmation – Emitrr

Standout Features of Emitrr

• Dynamic IVR & Call Tree Setup: Simplify call routing with an interactive voice response system that guides callers through customized branches based on their inputs.
• Specialized Call Queue Groups: Route calls to predefined groups or teams specializing in specific inquiries, ensuring swift and accurate support.
• Caller Insights in Real-Time: Access caller details and history during live calls to resolve issues promptly with the Call Pop feature.
• Simultaneous Call Ringing: Maximize response efficiency by ringing all available team members simultaneously, ensuring the quickest response.
• Automated Missed Call Follow-Ups: Instantly send SMS to callers whose calls went unanswered, maintaining seamless communication.
• Team-Based Call Routing: Distribute calls across multiple extensions or team members to handle high call volumes without disruptions.
• Intelligent Call Routing: Direct calls to the appropriate department or person automatically, reducing manual intervention.
• Custom Extensions with Flexible Preferences: Assign unique extensions like Chrome extensions for users, enabling tailored availability and forwarding settings.
• Day-by-Day User Availability Scheduling: Define daily availability for team members, accommodating varied shifts, vacations, or part-time schedules.
• Streamlined Call Forwarding Options: Set rules for call forwarding to other extensions, numbers, or voicemail, ensuring no call goes unanswered.
• Call Recording for Quality Assurance: Record calls automatically or selectively for training, compliance, or quality control.
• Business Hour Management: Define standard working hours to automate call routing based on your organization’s availability.
• Mass Messaging Made Easy: Send thousands of text messages at once, achieving a 98% open rate with Bulk/Mass Text Messaging.
• Automated Reminders: Reduce no-shows with automated appointment reminders via text, email, or voice.
• Seamless Online Appointment Booking: Offer customizable online scheduling for visits, tailored to type, insurance details, provider, and location.

Emitrr brings an all-in-one solution for VoIP and text messaging, empowering businesses to maintain excellent customer communication without burdening teams. Hundreds of Dialpad customers have made the switch to Emitrr, enjoying enhanced texting capabilities alongside VoIP.

Emitrr Pros

• Uninterrupted Service: Enjoy 99.99% uptime for reliable communication.
• Easy-to-Use Interface: A streamlined dashboard ensures effortless navigation.
• Crystal Clear Calls: Experience HD audio quality for seamless interactions.
• Quick Onboarding: Simple setup and training allow for fast adoption.
• Seamless Integrations: Connect easily with your CRM, EHR, or PMS tools.
• Cost-Effective Plans: Flexible pricing offers exceptional value for small businesses.
• Feature-Rich System: Comprehensive tools for calling, texting, review management, and more.

Emitrr Cons

• Advanced VoIP features are still in development.

Emitrr Pricing

For SMS, Emitrr offers a text-based pricing model that starts at $149 a month. 

Emitrr Integrations

Emitrr offers 500+ integrations across different industries such as dental, recruiting, real estate, etc. with tools like:

• MailChimp
• Denticon
• AthenaHealth
• Zapier
• Salesforce
• HubSpot
• Facebook
• HouseCall Pro
• And more!

Emitrr Reviews & Ratings

Emitrr has a solid 5/5 star rating on Capterra and here’s what customers are saying about it: 

“You have it all integrated into one platform, the signatures, the amount of characters, you can attach files, send photos. You are able to create and send forms. Unlimited amount of things we can use and take advantage of.”

“I LOVE Emitrr. The support you get is wonderful, the app is easy to use and they have been incredibly responsive. As a small business, we needed a messaging platform that wouldn’t break the bank and this meets all our needs (and then some) without making us feel overwhelmed.”

Source: Capterra

Emitrr Support Channels

• Live chat: Chat with Emitrr’s live representatives
• Phone: Call Emitrr at +1 (210) 941-4696
• Email: Send email to Emitrr’s support team at [email protected]
• Knowledge base
• FAQs/forum
• SMS 

2. Nextiva

Key Features of Nextiva

• Call Center Management: Nextiva offers basic call center management features, but these may not be sufficient for businesses with advanced call center requirements, potentially leading to inefficiencies in managing customer interactions.
• Call Conferencing: Nextiva includes call conferencing functionality, although it may lack the advanced features offered by other platforms, limiting its suitability for large or high-profile meetings.
• Call Queues: The call queue management system helps organize incoming calls, but its effectiveness may depend on the complexity of your call routing needs, potentially resulting in longer customer wait times.
• Call Recording: While Nextiva offers call recording, the features are basic compared to more specialized solutions, which could limit its usefulness for detailed analysis or compliance purposes.
• Multi-Channel Communication: Nextiva supports multiple communication channels, but integration between them may not be as smooth or intuitive as some dedicated platforms, which could impact collaboration efficiency.

Nextiva Pros

• Affordable Pricing: Nextiva offers competitive pricing, with plans starting at $30, making it an affordable option compared to other phone systems.
• High Call Quality: Customers consistently praise Nextiva for providing HD-quality calls, ensuring clear and reliable communication.
• Remote Calling App: The Nextiva app allows users to make calls from anywhere, offering flexibility and convenience for remote teams or individuals on the go.

Nextiva Cons

• User Interface Challenges: The interface of Nextiva can be difficult to navigate, making it challenging for users to find and manage features efficiently.
• Inefficient Dashboard: Managing multiple dashboard logins can be inconvenient and confusing, leading to inefficiencies in day-to-day operations.
• Subpar Support: Customer support for Nextiva has been criticized for being slow and unhelpful, leaving users frustrated and dissatisfied with their experience.
• Complicated Layout: The platform’s complex layout makes it difficult to navigate, especially for users unfamiliar with its design and structure.
• Challenging Setup: Setting up Nextiva can be a time-consuming process, requiring significant effort to configure properly for optimal performance.

Nextiva Pricing

Nextiva offers a few different VoIP and business communication plans, with pricing based on features and the number of users. Here’s an overview of Nextiva’s main plans:

• Essential – Starting at $23.95 per user/month (billed annually, for 20-99 users)
• Professional – Starting at $27.95 per user/month (billed annually, for 20-99 users)
• Enterprise – Starting at $37.95 per user/month (billed annually, for 20-99 users)
• Ultimate – Starting at $67.95 per user/month (for comprehensive needs, with custom features)

Nextiva Integrations

Nextiva integration options include: 

• HubSpot
• Salesforce
• Zoho
• Workbooks
• Act!
• Goldmine

Nextiva Reviews

“Service is spotty, Calls get dropped, Phones disconnect from service, Voice Packets get lost. Forever ongoing contract auto-renewals without notifications to the client.”

“The phone system was with a lot of technical problems. Auto attendant not working, CRM not working, SMS not working.”

Source: Capterra

Nextiva Support Channels 

• Phone Support
• Email/Help Desk
• FAQs/Forum

3. Dialpad

Dialpad is a cloud-based communications platform that combines business phone systems, video conferencing, and team messaging into one app. Leveraging AI-driven features, Dialpad enhances productivity by providing insights from voice and video calls.

Key Features of Dialpad

• Voice Intelligence: Dialpad’s AI transcribes calls in real time and provides insights, helping users review conversations and extract key details without manual note-taking.
• Unified Communications: Combines voice calls, messaging, and video conferencing in one platform, enabling seamless communication across channels.
• Voicemail Transcription: Automatically transcribes voicemails, allowing users to read missed messages quickly.
• Call Routing and Queuing: Directs incoming calls to the appropriate team members, reducing wait times and enhancing customer service.

Dialpad Pros

• User-Friendly Interface: Dialpad offers a sleek and modern dashboard, making it easy for users to navigate and operate the platform efficiently.
• AI Transcription Feature: Dialpad’s AI-powered transcription feature is highly appreciated, enabling users to automatically transcribe calls and take notes effortlessly.

Dialpad Cons

• Limited Advanced Call Center Features: While Dialpad offers essential call center functionalities, it may lack advanced features required by larger or specialized call centers, such as custom agent performance dashboards or advanced queue management.
• Complex Setup for Large Teams: Setting up Dialpad can be challenging for larger teams with complex communication needs, often requiring additional customization that could delay deployment.
• Inconsistent Call Quality: Some users experience occasional call quality issues, especially during peak hours or in areas with poor internet connectivity, which may disrupt communication.
• Limited International Calling Options: Dialpad’s international calling options may be more restricted compared to other platforms, making it less ideal for businesses with global operations.
• Costly for Small Businesses: Dialpad’s pricing, especially for plans with advanced features, can be prohibitive for smaller businesses or startups operating on a limited budget.

Dialpad Pricing

Dialpad offers three pricing options:

• Standard: $15/user/month
• Pro: $25/user/month
• Enterprise: Custom

Dialpad Integrations

Dialpad integrates with a bunch of CRM tools, including:

• Salesforce
• HubSpot
• Zendesk
• Pipedrive
• Zoho

Dialpad Customer Support Channels

• Livechat
• Help Center
• Call
• FAQs

Dialpad Reviews

“I do wish there were more permission settings to add a user (employee) in the field and only allow them to make outgoing or incoming phone calls. Also, I think pricing should be less for a user who is out in the field who only needs limited functions.”

“The Dialpad support team has always been very helpful and responsive. It is really nice to have a reasonably priced phone system that is very simple to use and robust.”

Source: Capterra 

Dialpad Customer Support Channels

• Livechat
• Help Center
• Call
• FAQs

4. Viber 

Viber is a popular messaging and calling app that offers free communication services. With its simple interface and a wide range of features, Viber allows users to communicate via text, voice, and video calls. Below, we explore the features and benefits of Viber, showing how it can enhance your communication experience for both personal and business use.

Key Features of Viber

1. Chat/Messaging
   • Viber enables users to send text messages, stickers, and multimedia files, providing smooth communication for both individual and group conversations.
2. Live Chat
   • The live chat feature allows real-time interaction with friends, family, or businesses, enhancing responsiveness and communication speed.
3. Multi-Channel Communication
   • Viber supports various communication methods including text, voice, and video calls, giving users flexible options to stay connected.
4. Personalization
   • Personalization options such as customizable chat backgrounds, stickers, and user profiles allow users to express themselves uniquely.
5. Reporting/Analytics
   • Viber offers reporting and analytics tools for businesses, helping track communication metrics and analyze engagement to improve performance.
6. Video Support
   • With high-quality video call support, Viber enables users to connect face-to-face with others regardless of distance.
7. Batch Communications
   • Businesses can send messages to multiple recipients simultaneously using Viber’s batch communication feature, improving efficiency and reach.

Viber Pros

• User-Friendly: Viber is praised for its simplicity, making it a convenient and easy-to-use app for beginners.
• Video Calling: Viber offers video calling, a feature that sets it apart from many other VoIP systems.
• Free VoIP Service: Viber provides a free plan with essential VoIP features, making it an affordable communication option.

Viber Cons 

• Call Termination Issues: Some users experience calls that do not end even after hanging up, which can cause confusion and privacy concerns.
• Lack of Call Blocking for Unknown Numbers: Viber doesn’t allow blocking of calls from unknown or unidentified numbers, which may lead to unwanted interruptions or spam.
• Call Quality Can Decline with Network: Users may face poor call quality, such as dropped calls or distorted audio, particularly in areas with weak or congested network coverage.
• No Option to Block Contacts: Viber does not provide an option to block specific contacts, leaving users exposed to unwanted communication or harassment.

Viber Pricing

Viber offers both free and business-oriented services, with pricing that depends on the specific use case:

1. Viber for Personal Use: Free
2. Viber Out: Pay-as-you-go rates start at around $0.01 per minute, varying by country. And other Subscriptions are available for specific countries or regions, with monthly rates starting at around $5.99 per month, offering unlimited calls to designated countries.

Viber Integrations

Viber offers integrations through Zapier.

Viber Reviews

“Does not work that well on iOS devices and lags a lot the user interface is a bit outdated and does not get calls through unless app is being used.”

“It is very easy to use, convenient and beginner-friendly and the settings are amazing and the design is very good and visually appealing.”

Source: Capterra

Viber Support Channels 

• Chat

5. OpenPhone

OpenPhone provides innovative communication solutions that cater to businesses aiming to streamline their operations and enhance customer interactions. With a focus on simplicity and flexibility, OpenPhone offers a variety of features designed to meet the diverse needs of modern businesses. Below is a detailed overview of OpenPhone’s offerings, highlighting its key features and considerations.

Key Features of OpenPhone

• Automated Attendant: OpenPhone includes an automated attendant feature, which allows businesses to set up virtual receptionists that greet callers and route them to the appropriate department or extension, improving call management.
• Call Conferencing: The platform supports seamless call conferencing, allowing multiple participants to join a call at the same time, enhancing communication and collaboration among teams and clients.
• Call Logging: OpenPhone offers call logging functionality, providing detailed records of incoming and outgoing calls, including timestamps, durations, and caller information to help with follow-ups and call management.
• Call Recording: Users can record phone conversations using OpenPhone’s call recording feature, aiding in training, quality assurance, and compliance by capturing important details for future review.

OpenPhone Pros

• Affordable Pricing: OpenPhone offers competitive pricing, starting at $13, making it one of the most affordable VoIP phone systems available.
• User-Friendly App: The OpenPhone iOS app is known for its ease of use and smooth functionality, providing users with an efficient way to manage communication.

OpenPhone Cons

• Inability to Answer Calls: Some users report issues with being unable to answer calls, which can lead to missed opportunities and frustration.
• Automatic Call Disconnections: There have been reports of calls disconnecting automatically, disrupting communication and causing inconvenience.
• Failure to Receive Calls: Occasionally, OpenPhone fails to receive incoming calls, which can affect accessibility and cause missed connections with clients or colleagues.
• Poor Customer Service: Users have expressed dissatisfaction with OpenPhone’s customer service, citing unhelpful responses and unresolved issues.
• Poor Call Quality: Several users have complained about poor call quality, including dropped calls, static, and low audio clarity, which hampers effective communication.

OpenPhone Pricing

OpenPhone offers straightforward pricing plans for businesses of all sizes, with features tailored to communication needs. Here’s an overview of OpenPhone’s pricing:

1. Basic Plan – Starting at $13 per user/month (billed annually)
2. Standard Plan – Starting at $20 per user/month (billed annually)
3. Premium Plan – Starting at $40 per user/month (billed annually)

OpenPhone Integrations

OpenPhone integrations includes:

• Salesforce
• HubSpot
• Zapier
• Google
• And more!

OpenPhones Reviews

“Worst onboarding and support experience ever. If you expect to just sign up and immediately get going – forget about it.”

“They would rather you don’t have phone access let a paying customer leave when their service is no longer required.”

Source: Capterra

OpenPhones Support Channels

• Email/Help Desk
• Knowledge Base
• Chat

6. Aircall

Aircall is a communication and phone system designed to improve business interactions and streamline workflows. To determine if it’s the right fit for your organization, it’s important to review its key features and functionalities.

Key Features of Aircall

• Call Center Management: Aircall offers tools for managing call center operations, including call routing, agent performance tracking, and queue management to enhance customer service and operational efficiency.
• Call Conferencing: The platform supports seamless conference calls, enabling multiple participants to collaborate effectively, improving team communication and client engagement.
• Call Queues: Aircall’s call queue feature ensures incoming calls are efficiently organized and routed to available agents, minimizing wait times for customers and improving service.
• Call Recording: Aircall includes call recording functionality, allowing businesses to store conversations for training, quality assurance, and compliance with industry standards.

Aircall Pros

• User-Friendly Interface: Aircall is praised for its easy-to-navigate interface, making it simple for users to manage communications.
• Reliable Customer Support: Users appreciate Aircall’s responsive customer service, with a professional team providing quick and effective solutions to issues.

Aircall Cons

• Limited Integrations
• Aircall offers fewer integration options compared to other platforms, which could limit compatibility with other software and reduce workflow automation potential.
• Higher Pricing
• The cost of Aircall’s services may be higher than some competitors, potentially making it less affordable for smaller businesses or those with limited budgets.
• Contractual Commitment
• Aircall often requires users to sign long-term contracts, which can be restrictive for businesses looking for more flexibility.
• Billing Concerns
• Some users have reported issues with the billing team’s transparency, raising concerns about fair billing practices.
• Connection Stability Issues
• There have been complaints about occasional connection instability, leading to dropped calls or poor call quality, which can disrupt business operations.

Aircall Pricing

Aircall offers several pricing plans tailored for businesses of different sizes and needs. Here’s an overview of Aircall’s main pricing options:

1. Essential – Starting at $29 per user/month (billed annually)
2. Professional – Starting at $49 per user/month (billed annually)
3. Custom (Enterprise) – Custom pricing, based on specific business needs

Aircall Integrations

Aircall integrations includes:

• Slack
• HubSpot
• Shopify
• Salesforce
• Zapier
• Front
• and more!

Aircall Reviews

“Call quality is really bad, all of my colleagues complain about calls dropping or customers not being able to hear them.”

“The interface is pretty simple, it’s very easy to use and organize calls.”

Source: Capterra

Aircall Support Channels

• FAQs/Forum
• 24/7 (Live rep)
• Knowledge Base
• Chat
• Email/Help Desk
• Phone Support

7. Ooma 

Ooma is a VoIP phone solution designed to enhance business communication and streamline operations. While it offers several features aimed at improving collaboration and customer interactions, it’s essential to evaluate its full offering to determine if it’s the right fit for your business.

Key Features of Ooma

• Call Center Management: Ooma provides tools to efficiently manage call center operations, including call routing, agent performance tracking, and queue management to boost customer service and productivity.
• Call Conferencing: The platform supports seamless conference calls, enabling multiple participants to collaborate in real-time, improving team and client communication.
• Call Recording: Ooma’s call recording feature allows businesses to record and store conversations for training, quality assurance, and compliance purposes.
• Caller ID: With caller ID functionality, Ooma displays the incoming caller’s number or name, helping users screen and prioritize calls effectively.

Ooma Pros

• Affordable International Calling Rates: Ooma offers competitive per-minute rates for outbound international calls, making it cost-effective for businesses with global communication needs.
• Free Toll-Free Number: Ooma provides a toll-free 800 number at no additional cost, offering businesses a professional and convenient communication option.
• Simple Initial Setup: The setup process is straightforward, allowing businesses to get up and running quickly.

Ooma Cons

• Unmet Promises: Some users have reported that Ooma failed to deliver on promised features or performance, leading to frustration and unmet expectations.
• Limited Features: Ooma may lack some advanced features compared to its competitors, limiting its flexibility and usefulness for businesses with more complex communication needs.
• Absence of Call Hold/Transfer: The platform lacks call hold and transfer features, which can hinder efficient call management and result in delays or disruptions in customer service.
• User Interface Issues: Some users find Ooma’s interface difficult to navigate and not user-friendly, making it challenging to fully utilize the system.
• Subpar Customer Service: Ooma has received criticism for unhelpful or rude customer service representatives, leading to dissatisfaction among users seeking assistance.

Ooma Pricing

Ooma offers a few different pricing plans for its business phone solutions, catering to small and medium-sized businesses. Here’s a breakdown of the main plans:

• Ooma Office – $19.95 per user/month
• Ooma Office Pro – $24.95 per user/month
• Ooma Office Pro Plus – $29.95 per user/month

Ooma Integrations

Ooma can be integrated with many third-party tools, including:

• Salesforce
• Intuit quickbooks
• HubSpot
• Zoho
• And more!

Ooma Reviews

“Sometimes the call quality is horrible or just flat out unable to connect and it seems they have a lot of outages.”

“I love the customer service the best!!!! They are always on top of their game, and willing to go above and beyond to help you out.”

Source: Capterra

Ooma Support Channels 

• Chat
• Email/Help Desk,
• FAQs/Forum
• 24/7 (Live rep)
• Phone Support

8. Grasshopper 

Grasshopper is a virtual phone system tailored for small businesses and entrepreneurs, designed to help users manage communication, separate personal and professional calls, and maintain client connections. Below, we’ll explore the features and benefits of Grasshopper to help you understand how it can improve your business communication.

Key Features of Grasshopper

• Automated Attendant: Grasshopper’s automated system guides callers to the appropriate department or person with personalized greetings, enhancing call management.
• Automatic Call Distribution:Calls are routed to available agents or departments automatically, ensuring efficient handling and faster response times.
• Call Center Management: With tools for tracking agent performance, monitoring calls, and generating reports, Grasshopper streamlines call center operations and improves overall efficiency.
• Call Conferencing: Set up conference calls easily to collaborate with clients or team members, enhancing communication and teamwork.
• Call Logging: Detailed call logs allow users to track trends and analyze call activity, helping to improve call management and operational efficiency.
• Call Monitoring: Supervisors can listen to live calls for coaching, training, and quality control, ensuring better service quality.
• Call Routing: Customize call handling based on time, location, or keywords to offer more personalized customer service.

Grasshopper Pros

• Cost-Effective: Starting at just $14 per month, Grasshopper is a budget-friendly VoIP phone system, offering essential features for small businesses.
• Reliable Call Quality: Users appreciate Grasshopper’s dependable call quality, which ensures clear and uninterrupted communication.

Grasshopper Cons

• Limited Customer Support: Grasshopper’s customer support may not be able to address user concerns effectively or provide timely assistance.
• Unreliable Text Messaging: The text messaging feature often experiences issues, with users facing difficulties in sending and receiving messages.
• Missed Calls Due to System Inefficiencies: Grasshopper’s system can be cumbersome to navigate, leading to missed calls and potential customer dissatisfaction.
• Complex Interface: The interface may be overly complex, making it challenging for users to navigate and fully utilize the system’s features.
• Lack of Analytics Tools: Grasshopper lacks robust analytics capabilities, making it harder to track performance metrics and gain insights from call data.
• Frequent Automatic Logouts: Users report frequent logouts from the system, which can disrupt workflows and cause frustration.
• No Caller Name Visibility: Grasshopper may not display incoming caller names, complicating call identification and prioritization.
• Data Loss During Number Porting: When porting numbers to another provider, users may lose access to associated records, including voicemails, call logs, and text messages, leading to data loss and operational setbacks.

Grasshopper Pricing

Grasshopper offers three pricing plans for its virtual phone system:

• Solo – $29 per month for one number and three extensions.
• Partner – $49 per month for three numbers and six extensions.
• Small Business – $89 per month for five numbers and unlimited extensions.

Grasshopper Integrations

Grasshopper integrates with a bunch of software, including:

• Skype
• Google Voice
• Zapier
• And more!

Grasshopper Reviews

“Beyond the calling, texting, and call log there are almost no features. No analytics, unique features, and overall a boring application.”

“Easy setup and most importantly the customer support is awesome. 7 help and always very helpful.”

Source: Capterra

Grasshopper Support Channels

• FAQs/Forum
• 24/7 (Live rep)
• Knowledge Base
• Email/Help Desk
• Phone Support
• Chat

9. Vonage

Vonage provides VoIP communication solutions, offering a wide range of services such as VoIP phone systems, messaging, and video conferencing. With its diverse capabilities, Vonage aims to address various business communication needs. In this section, we’ll evaluate Vonage as an alternative to other communication platforms like Dialpad, looking at its features, user reviews, and overall suitability for different business contexts.

Key Features of Vonage

• Automatic Call Distribution (ACD): Vonage automatically routes incoming calls to the most suitable agent or department based on predefined criteria, boosting efficiency and customer satisfaction.
• Call Center Management: Vonage provides comprehensive tools to manage call center operations, including monitoring agent performance, handling queues, and generating reports to improve productivity.
• Call Conferencing: Multiple parties can join a single call, allowing for seamless collaboration and virtual meetings without the need for physical presence.
• Call Recording: Users can record calls for training, quality assurance, or compliance purposes, creating a valuable resource for reviewing interactions with customers.
• Call Routing: Incoming calls are routed to designated destinations or individuals based on set rules or criteria, ensuring efficient call handling.
• Call Transfer: The platform allows smooth transfer of calls between agents or departments, facilitating efficient escalation or resolution of customer inquiries.
• Caller ID: Vonage displays incoming caller information, such as name or phone number, giving users context before answering calls.

Vonage Pros

• Customizable Dashboard: Vonage offers a highly customizable dashboard, allowing users to personalize features using its API, though it may be complex for some small business owners.
• User-Friendly Interface: Vonage is designed with an intuitive interface that is easy to navigate, requiring minimal training for users.
• Helpful Customer Service: Vonage is frequently praised for its responsive and efficient customer support team, providing quick solutions to user inquiries.

Vonage Cons

• Frequent Desktop App Crashes: The desktop application may crash regularly, disrupting workflow and causing inconvenience.
• App Freezes Often: Users report frequent freezing of the Vonage app, affecting communication and productivity.
• Limited Integrations: Vonage may have fewer integration options with other software tools, limiting its compatibility with certain business environments.
• Unfulfilled Promises: Vonage may fail to meet some of its promises or claims, leading to frustration and loss of trust among users.
• Compulsory Contract: Users may be required to sign long-term contracts with Vonage, reducing flexibility and locking them into a commitment.
• Poor Call Quality: Some users experience subpar call quality, with unclear audio leading to frustrating communication experiences for both users and customers.
• Unreliable Service: Vonage’s service may be inconsistent, causing disruptions that can negatively affect business operations.
• Call Forwarding Issues: Users may face problems with Vonage’s call forwarding feature, leading to missed calls and delays in communication.
• Missed Notifications: Users may not receive notifications for missed calls or text messages, potentially delaying responses to important communications.
• Performance Issues: Users experience frequent performance problems with Vonage, such as getting stuck, not answering calls, or dropping calls while on hold, leading to inefficiency and frustration.

Vonage Pricing

Vonage offers a range of business communication plans, with pricing typically based on the number of users and specific features included.

• Mobile Plan – Starting at $19.99 per user/month
• Premium Plan – Starting at $29.99 per user/month
• Advanced Plan – Starting at $39.99 per user/month

Vonage Integrations

Vonage offers an API using which you can build the features you need; however, this could be a complicated process.

Vonage Reviews

“Call lag is the main issue and can become quite frustrating for our team and our customers. Also the in ability to see on screen when a call is being transferred who is transferring it to you.”

“The fact that vonage is pretty easy to use , specially if you have a team of people and users within a number of 20-30 it can be an amazing.”

Source: Capterra

Vonage Support Channels

• Phone Support
• Email/Help Desk
• FAQs/Forum
• 24/7 (Live rep)

10. Zoom 

Zoom is a widely used video conferencing and communication platform that offers video calls, webinars, and collaborative tools designed to enhance communication for businesses, educational institutions, and individuals. Known for its user-friendly interface and scalability, Zoom has become a preferred choice for remote meetings, virtual events, and online collaboration.

Key Features of Zoom

Zoom Pros

• Ease of Use: Zoom has a user-friendly interface that’s easy to navigate for both beginners and advanced users.
• Scalability: Suitable for small meetings or large-scale webinars, making it versatile for various business needs.
• High-Quality Video and Audio: Provides clear HD video and reliable audio connections, even with large groups.
• Collaboration Features: Features like screen sharing, breakout rooms, and whiteboarding enhance team collaboration and interactivity.
• Security: Zoom offers robust security features, including encryption, waiting rooms, and password protection for meetings.
• Cross-Platform Support: Zoom is compatible with various devices and operating systems, including Windows, Mac, Android, and iOS.

Zoom Cons

• Security Concerns: While Zoom has taken steps to address security issues, past incidents such as “Zoombombing” have raised concerns.
• Time Limit on Free Plan: The free plan limits meetings to 40 minutes, which can be restrictive for extended discussions.
• Can Be Resource-Intensive: Zoom requires a stable internet connection and can be resource-intensive, potentially affecting performance on lower-end devices.
• Complex Features for Beginners: Some advanced features can be difficult for new users to navigate without prior training.
• Audio & Video Lag: Users sometimes experience lags, especially during high-traffic usage periods or poor internet connections.

Zoom Pricing

Zoom offers several pricing plans to suit various needs

• Free Plan: $0/month
• Pro Plan: $14.99/month per host
• Business Plan: $19.99/month per host
• Enterprise Plan: $19.99/month per host
• Zoom Phone: Starting at $10/month

Zoom Integrations

Zoom seamlessly integrates with a wide range of tools and platforms, including:

• Google Calendar & Microsoft Outlook
• Slack
• Salesforce
• Dropbox 
• Zapier
• Trello & Asana 
• HubSpot 

Zoom Reviews

“Satisfactory solution”

“Great communication tool”

Source: Capterra

Zoom Support Channel

• 24/7 Live Chat Support
• Phone Support
• Help Center 
• Community Forum 
• Zoom Video Tutorials 

Why is Emitrr the best RingCentral alternative? 

Emitrr serves to be the best VoIP phone system provider as it offers array of features like: 

Effortless Migration

Emitrr ensures a hassle-free migration within 30 minutes, allowing you to keep the same business number you used with Dialpad. There’s no need to switch to a new number.

Seamless Data Transfer

Migrating is simple—just export your contacts to an Excel sheet, and Emitrr’s team will take care of the rest.

Comprehensive Dashboard

With Emitrr, you don’t need separate platforms for managing different locations or phone lines. A single dashboard manages all your contacts, team members, and locations with no limits.

Robust Automation

Emitrr integrates smoothly with your existing software like CRM, PMS, and scheduling tools, making automation easy and efficient.

Round-the-Clock Support

Emitrr offers 24/7 support, ensuring you’re always covered, whether you need help troubleshooting or customizing features for your needs.

Advanced Features

Emitrr offers unique features, such as web visitors to text, missed call to text, automated follow-ups, and customizable reminders, enhancing communication and customer service.

Disposition Management

When opening a chat, you can set the disposition or status, making it easy to stay updated and avoid confusion. Customizable dispositions keep things organized.

How To Add and Remove Disposition In Emitrr?

Organized Folders

Create and manage multiple folders for your conversations. You can edit, delete, or update them as needed, ensuring your communications stay organized.

Unread Message Filter

Easily filter unread conversations to focus on what’s important. Once read, you can mark conversations as closed, keeping everything neatly categorized.

Assign Conversations to Team

Assign conversations to team members directly from the dashboard, allowing for more efficient workflow and accountability.

How To Assign Conversations Internally to Your Team Members in Emitrr?

Track Your Metrics

Monitor key metrics like missed calls, texting usage, and reviews to make data-driven decisions that improve your customer engagement.

Call Forwarding

Emitrr provides a much-needed feature: live call forwarding, which helps users seamlessly redirect ongoing calls to another team member or department in real time. This ensures that customers are quickly connected to the right person, reducing wait times, improving issue resolution, and enhancing overall customer satisfaction.

Text-Enable Your Landline

Emitrr allows you to text-enable your landline number, meaning you can send and receive SMS without needing a separate number.

Multi-Language Translation

With seamless translation for both incoming and outgoing messages, Emitrr makes communication easy for clients who speak different languages, respecting their language preferences.

Which Industries are catered by Emitrr? 

Emitrr enhances communication for businesses across diverse sectors, helping them stay connected and organized:

Healthcare

Emitrr is tailored for healthcare providers, offering HIPAA-compliant SMS, VoIP, and appointment reminders. It seamlessly integrates with tools like Denticon and Dentrix, streamlining follow-ups, billing, and reputation management while boosting patient engagement and simplifying operations.

Wellness

For wellness businesses such as spas, salons, and fitness centers, Emitrr automates bookings, sends reminders, and collects feedback via SMS and email. It reduces no-shows, engages clients with personalized offers, and ensures smooth operations.

Education

Emitrr is an efficient communication tool for schools and colleges, facilitating bulk SMS, two-way texting, and automated reminders. It helps keep students, parents, and staff updated on schedules, events, and important announcements.

Legal Services

Law firms rely on Emitrr for secure messaging, appointment reminders, and VoIP services. It simplifies communication, reduces administrative workload, ensures confidentiality, and improves client satisfaction.

Real Estate

Emitrr supports real estate professionals and property managers by automating scheduling, sending reminders, and collecting feedback. It keeps communication streamlined and ensures a seamless client experience.

Home Services

Plumbers, HVAC technicians, and cleaning service providers benefit from Emitrr’s automation for job scheduling, reminders, and follow-ups, ensuring timely service and efficient communication with customers.

Retail

Retail businesses utilize Emitrr to automate order confirmations, shipping updates, and promotional messages. It boosts sales, strengthens loyalty programs, and streamlines daily operations.

Automotive

Automotive dealerships and service centers use Emitrr to schedule test drives, send service reminders, and follow up with customers. It keeps operations organized and enhances customer satisfaction and retention.

Insurance

Insurance agencies take advantage of Emitrr to automate policy renewal reminders, claims updates, and bulk messaging. Two-way texting personalizes interactions, saves time, and strengthens client relationships.

What Will The Migration from RingCentral To Emitrr Look Like?

If you’re considering a switch to Emitrr, rest assured the process is quick and hassle-free.

Migrating your contacts from RingCentral to Emitrr is straightforward. Simply request an export of all your contacts and conversations from RingCentral, send us the file, and we’ll handle the rest. That’s all it takes for a seamless migration!

You can continue using your existing business phone number, and the best part? You’ll unlock powerful new features to enhance your customer communication. Want to explore more? Schedule a demo today!

FAQs