Top 10 HIPAA-Compliant Texting Software for Radiologists

Text messaging is becoming one of the increasingly preferred radiology communication tools. It offers a faster, more convenient way to coordinate with patients, technicians, and referring physicians, especially when dealing with time-sensitive imaging procedures.

However, given the sensitive nature of medical information, not all texting platforms are suitable for use in healthcare. To protect patient data, maintain regulatory compliance, and avoid legal risks, it is a must to use HIPAA-compliant texting software for radiologists.

Standard SMS or non-secure apps fall short of these requirements, underscoring the need for specialized healthcare messaging apps tailored to the unique demands of radiology. By adopting the right radiology SMS platform, radiology practices can improve operational efficiency, enhance patient satisfaction, and stay fully compliant with privacy laws.

Must-Have Features in Radiologist Texting Software

Choosing the right HIPAA-compliant texting software means looking beyond just security. Radiologists need a platform that’s efficient, AI-ready, and tailored for clinical communication. Here are the essential features to look for:

Two-Way Messaging

Two-way texting enables secure, real-time communication between radiologists, patients, and staff. Radiology messaging software simplifies clarifications, allows quick responses to queries, and facilitates effective follow-up, improving engagement and ensuring timely coordination throughout the diagnostic and treatment journey.

Automated Appointment Reminders

Sends timely reminders to patients about upcoming imaging procedures, reduces no-shows in imaging departments and late arrivals. This automation saves staff time, keeps schedules on track, and ensures patients are well-informed about preparation requirements ahead of their appointments.

Group Messaging for Care Teams

Allows radiologists, technicians, and administrative staff to collaborate in secure group chats. This streamlines coordination for time-sensitive tasks like report reviews, patient prep, or result delivery, enhancing internal communication and reducing delays in patient care.

Analytics & Reporting

Provides insights into message delivery, open rates, and patient response times. These analytics help radiology practices measure engagement, identify communication gaps, and optimize messaging strategies for better operational performance and patient experience.

Mobile & Desktop Accessibility

Supports both desktop and mobile use, allowing radiologists and staff to manage conversations from anywhere. Whether in the clinic or on the go, this flexibility ensures uninterrupted access to essential patient communications and updates.

Security & Compliance Requirements

When choosing a HIPAA-compliant messaging system, security must be at the core. In radiology, where protected health information (PHI) is exchanged frequently, compliance isn’t just a checkbox; it’s a legal and ethical obligation.

Learn more about HIPAA-compliant texting:

Why HIPAA Compliance is Non-Negotiable

Radiologists handle sensitive imaging data, medical histories, and diagnostic reports, all of which are protected under HIPAA regulations. Failure to use HIPAA texting for radiologists can lead to data breaches, legal penalties, and loss of patient trust.

Choosing a radiology texting software that prioritizes healthcare secure messaging ensures both operational integrity and regulatory adherence. Look for radiology SMS platform that have earned third-party certifications like SOC 2, HITRUST, or ISO 27001. These demonstrate adherence to the highest standards of information security, especially for healthcare messaging apps.

Required Integrations for Radiologist Texting Apps

For any HIPAA-compliant texting software to deliver real value in a radiology setting, radiology messaging software must integrate seamlessly with the core systems already in use. Without these connections, workflows become fragmented, and manual tasks increase.

Here are the essential integrations every HIPAA messaging app should offer:

• EHR/EMR: A strong healthcare messaging app should integrate with leading Electronic Health Record or Electronic Medical Record platforms like Epic, Cerner, and eClinicalWorks.
• RIS: When your medical texting software integrates with Radiology Information Systems, you can sync appointment schedules, notify patients of scan times, and share result status updates directly from one platform, saving time and minimizing errors.
• PACS: By integrating your HIPAA-compliant messaging system with Picture Archiving and Communication Systems, radiologists can coordinate results with providers and explain findings to patients more efficiently without switching between platforms.
• Patient Feedback & CRM Tools: To deliver personalized care and improve retention, patient feedback matters. Integration with CRM and survey tools allows your healthcare messaging services to automatically trigger review requests, capture Net Promoter Scores (NPS), and analyze patient sentiment.

Benefits of Texting Software for Radiologists

The use of HIPAA-compliant texting for medical professionals delivers clear and measurable benefits to radiology practices:

Boosts Appointment Adherence

Automated text reminders and confirmations help patients remember and show up for appointments, significantly reducing no-shows and last-minute cancellations that disrupt the radiology department’s workflow.

Reduces Patient Anxiety

Timely texts offering procedure details, wait-time updates, or reassurances ease patient concerns, making them feel more informed, cared for, and confident before undergoing imaging tests or scans.

Enhances Team Communication

Secure group messaging allows radiologists, technologists, and front desk staff to collaborate instantly, speeding up decision-making, case reviews, and workflow coordination across the imaging department.

Improves Patient Retention

Patients value clear, modern communication. Texting fosters ongoing engagement, making this radiology messaging software more likely they’ll return for future imaging needs and recommend your radiology center to others.

How to Choose the Right Radiologist Texting Software

Selecting the right HIPAA-compliant messaging system involves evaluating features, integrations, support, and security to ensure this HIPAA texting for radiology fits your radiology practice’s needs.

Define Use Cases

Start by identifying how you’ll use the radiology SMS platform: patient communication, internal team messaging, appointment reminders, or all of the above. This clarity helps in shortlisting radiology texting software that align with your radiology workflow goals.

Assess HIPAA & Security Needs

Verify that the software meets HIPAA standards with end-to-end encryption, access control, secure storage, and compliance certifications. A secure healthcare messaging app protects sensitive imaging data and builds patient trust.

Check Integration Capabilities

Make sure the radiology texting software offers RIS and EHR integrated messaging, and also syncs with PACS and billing systems. Seamless integrations reduce manual work and support a connected, streamlined workflow in radiology.

Ease of Use

An intuitive, user-friendly interface ensures your staff can start using the software with minimal training. A smooth experience leads to better adoption, fewer errors, and faster communication in high-volume settings.

Compare Pricing Models

Determine whether pricing is based on a per-user, per-message, or flat monthly plan. Understanding cost structure is crucial to managing budgets while ensuring access to key medical messaging app features.

Best Texting Platform for Radiologists

Explore trusted radiology SMS platform that support secure, compliant, and efficient communication in radiology practices.

1. Emitrr
2. TigerConnect
3. OhMD
4. Spruce Health
5. QliqSOFT
6. Klara
7. Updox
8. Luma Health
9. Well Health
10. MedChat

1. Emitrr : Best Texting Competitor

Emitrr is an advanced, AI-powered HIPAA-compliant texting software tailored for radiologists and healthcare providers. This radiology messaging software offers secure two-way communication, smart automation via Emitrr AI, and seamless integration with EHR and RIS systems. Known for its ease of use and affordability, Emitrr is ideal for small to mid-sized radiology practices looking to streamline operations.

Emitrr Key Features

• AI Assistant (Emitrr AI Agent Sarah): Emitrr’s AI Assistant, Sarah, automatically responds to patient inquiries, schedules appointments, and handles follow-ups, offering human-like interactions that reduce staff workload and ensure 24/7 patient engagement for radiologists.

• HIPAA-Compliant Two-Way Texting: Securely send and receive messages between patients, radiologists, and staff while maintaining full HIPAA compliance. Every message is encrypted and logged to ensure safe and lawful communication.
• Appointment Reminders & Feedback Collection: Emitrr sends timely appointment reminders and gathers post-visit feedback automatically. This boosts show-up rates and helps radiology practices gather insights to improve patient satisfaction.
• EMR, EHR, and RIS Integrations: Emitrr seamlessly integrates with leading EMR, EHR, and RIS systems, allowing practices to centralize communication, reduce manual entry, and maintain accurate, up-to-date patient records.
• Voice Drops & Auto-Responders: Automated voice drops and text replies for missed calls or off-hours queries ensure that patients never feel ignored and always receive timely communication, even without staff intervention.

Emitrr Pros

• Fast Onboarding: Emitrr offers a user-friendly setup with guided onboarding, enabling radiology teams to go live in days. Staff can start using this radiology texting software effectively with minimal training and disruption.
• Cost-Effective: Emitrr provides premium healthcare messaging features at a fraction of the cost of larger enterprise tools, making this radiology texting software highly suitable for small to mid-sized radiology practices and clinics.
• Excellent Support: Customers receive responsive support through live chat, email, and personalized onboarding. Emitrr’s team ensures users are trained, supported, and fully comfortable with every feature from day one.
• AI-Enhanced Efficiency: This HIPAA texting for radiology offers AI messaging for radiology clinics which also automates repetitive tasks like rescheduling, reminders, and FAQs. This frees up administrative time and keeps patients engaged with minimal manual effort from staff.

Emitrr Cons

• More features are on the way!

Emitrr Pricing

• Standard Plan ($20/user/month): Includes HIPAA-compliant texting and calling, AI-powered call handling, smart auto-replies, a call analytics dashboard, and EHR/RIS/CRM integrations. Ideal for small to mid-sized radiology clinics seeking streamlined, automated communication.
• Professional Plan ($35/user/month): Adds real-time dashboards, sentiment analysis, automated reporting, predictive analytics, and advanced app integrations. Best for growing radiology practices needing enhanced insights and intelligent workflow automation.

Emitrr Integration

Emitrr offers seamless integration with 500+ tools, including:

• Healthcare tools (Athenahealth, Dentrix, Eaglesoft, and more)
• CRM tools (Hubspot, Mailchimp, Salesforce, Zapier, and more)
• Calendar tools (Google calendar, Microsoft calendar, and more)

Emitrr ratings

• Capterra: 4.9/5
• G2: 4.8/5

Emitrr customer reviews

“They are such easy people to work with, the pricing is great, and the product works seamlessly for us.”

“We’ve been using Emitrr for both businesses for over a year now – it’s AMAZING!! Was super easy to set-up, the few times we’ve needed customer support was quickly addressed.”

Source: Capterra

Emitrr support channels

• Email: support@emitrr.com
• Phone: +1 (210) 941-4696
• Live chat: Available on the Emitrr website
• Knowledge base: Includes guides, FAQs, and walkthroughs
• SMS support: Yes, you can text for help, too

2. TigerConnect

TigerConnect is a powerful, enterprise-grade healthcare messaging app designed for hospitals and large medical systems. This radiology messaging software supports HIPAA-compliant communication across teams, allowing radiologists to coordinate quickly through secure messaging, voice, and video.

Built for scalability and collaboration, TigerConnect is ideal for radiology departments within multi-specialty hospitals and health networks requiring robust, real-time communication. Here’s a quick look at this radiology messaging software:

TigerConnect Key Features

• Real-Time Messaging: This radiology communication software enables radiologists to instantly connect with physicians, nurses, and staff through secure messaging. This improves care coordination and reduces delays in communicating critical imaging results or procedural instructions.
• Secure Video & Voice Calls: Facilitates urgent discussions or virtual consults with colleagues and patients. Video and voice features are fully encrypted, making this HIPAA texting for radiology safe for sharing sensitive medical insights and decisions.
• File Sharing with Security: Radiologists can securely share scans, imaging reports, and documents across departments or with referring providers. Files are encrypted end-to-end and logged for HIPAA-compliant access control and traceability.

TigerConnect Pros

• Designed for high-volume communication and complex workflows in large hospital settings
• Built-in HIPAA compliance with encryption, audit trails, and access controls
• Boosts collaboration with group messaging, broadcast alerts, and integrated logs

TigerConnect Cons

• Steep learning curve, requires staff training to be used effectively
• Enterprise pricing may not fit smaller, independent clinics

TigerConnect Pricing

• TigerConnect offers custom pricing based on organization size, required features, and integration needs.

TigerConnect Integrations

This SMS for dermatology clinics integrates with a bunch of EHR/PMS tools. 

TigerConnect Customer Support Channels

• Chat
• Phone
• Live rep
• Email
• Knowledge base

TigerConnect Reviews & Ratings

This radiology communication software is rated 4.5/5 on g2 and 4.7/5 on Capterra. Here’s what TigerConnect customers are saying:

“Ease of Use, Reliability, Efficiency. It allows staff to bridge the gap of patient care when our physicians are not physically present in clinic.”

“There were a lot of glitches. Would have multiple “updates” that could sometimes take an entire day to complete. Also it could be difficult to find specific groups since groups titled with the same thing could be duplicated, I wish that wasn’t an option.”

Source: Capterra 

TigerConnect Support Channels

• FAQs/Forum
• Email/Help Desk
• Phone Support
• Knowledge Base
• Chat

3. OhMD

OhMD is a simple, HIPAA-compliant medical messaging app designed for seamless patient communication. Radiology clinics benefit from its fast setup, secure texting, and ease of use, making this radiology communication software ideal for small to mid-sized practices looking for a reliable way to engage patients without complex systems or heavy training requirements. Here’s a quick look at this radiology practice texting solution:

OhMD Key Features

• Broadcast Messages: Send secure, mass messages to patient groups for reminders, announcements, or alerts. Radiology clinics can inform patients about scheduling changes, holiday hours, or preparation instructions efficiently.
• In-App Calling: This radiology practice texting solution allows staff to securely call patients directly from the app, maintaining HIPAA compliance while supporting quick communication for appointment confirmations or follow-up questions.
• Patient Forms & Intake: Digitally collect patient information, consent forms, or pre-scan instructions before appointments. This reduces the front desk workload and prepares radiologists ahead of scheduled imaging procedures.

OhMD Pros

• Clean, intuitive interface that’s easy for any staff to use
• Quick setup with minimal technical effort
• Offers core features at a budget-friendly price

OhMD Cons

• Limited native integrations with major EHR and RIS systems
• Not ideal for large, multi-site radiology groups with complex needs

OhMD Pricing

• Basic Plan (Free): OhMD pricing includes unlimited in-app messaging for patients and providers who download the OhMD app.
• Reach Plan (Starting at $250/month): Text-enable your landline for HIPAA-compliant two-way SMS without requiring an app. Includes all basic features plus live website chat, appointment reminders, broadcast texting, custom workflows, chat auditing, and premium support.

OhMD Integration

Here are the integration options offered by this HIPAA texting for radiology:

• Athenahealth
• AdvancedMD
• DrChrono
• Veradigm
• Allscripts
• eClinicalWorks

OhMD Ratings

• Capterra: 4.7/5
• G2: 4.7/5

OhMD Customer Reviews

“Some users do not like it because it is a separate app. I can’t figure out a way to delete old clients from my records. At times it seems to freeze. I then just sign out and sign back in which fixes it. I was told that I need to upgrade to a newer version, so that may be my problem.”

Source: Capterra

OhMD Support Channels

• Email support
• Live chat
• Knowledge base with guides
• Onboarding and training help

4. Spruce Health

Spruce Health is a robust, all-in-one HIPAA-compliant messaging system built for modern healthcare teams. Radiology practices benefit from its secure texting, video consults, voicemail management, and strong mobile capabilities. This secure texting for radiologists especially effective for practices that need integrated communication across patient interactions and internal workflows, all within one unified platform. This radiology practice texting solution offers other features, here’s a quick look:

Spruce Health Key Features

• Mobile-First Messaging: Spruce offers a fully functional mobile app that supports HIPAA-compliant texting and calling. Radiologists can securely communicate with patients and colleagues from anywhere, improving responsiveness and flexibility.
• EHR Integrations: Spruce integrates with leading EMRs, giving radiologists quick access to patient records and enabling seamless documentation, communication, and care coordination without switching between systems.
• Voicemail Management: Voicemails are automatically transcribed to text, allowing radiologists and staff to review messages more efficiently, triage them faster, and reduce missed follow-ups or delays in patient communication.

Spruce Health Pros

• Combines texting, calls, video visits, and voicemail in one dashboard
• Easy to use with a mobile-friendly interface
• Strong onboarding and support for quick setup and customization

Spruce Health Cons

• Pricing may not suit small clinics or solo providers with simpler needs
• Initial setup can require custom configuration and training, slowing rollout

Spruce Health Pricing

• Basic Plan ($24/user/month): Includes secure app messaging, 2-way SMS, telehealth video calls, e-fax, and scheduled messages, among other features.
• Communicator Plan ($49/user/month): Built for larger, multi-provider clinics. Adds IVR phone trees, VoIP desk phones, missed-call texts, and more.

Spruce Health Integrations

This HIPAA-compliant texting for radiology offers integration with various third-party platforms:

• Athenahealth
• Elation Health
• Hint Health
• Spruce API (with webhooks)
• Keragon (no-code automation)
• Morf Health (no-code automation)

Spruce Health Reviews & Ratings

This radiology texting software has a rating of 4.5/5 on Capterra and g2 4.5/5 on g2. And here’s what customers are saying:

“Some functions are not easily implementable such as blocking unwanted phone numbers or rerecording personal messages, though they do explain it quite clearly on their APP customer guide.”

“Sometimes, the notifications do not come through as a push notification on my device. I have had a couple instances where I had new messages and I had to open the app to find out. I wish there was an easy way to search the messages and files received.”

Source: Capterra

Spruce Health support channels

Customer support channels offered by this orthopedic clinic texting software are:

• Email support
• In-app live chat
• Setup help for new users
• Online help center

5. QliqSOFT

QliqSOFT is a secure, HIPAA-compliant messaging platradiology texting softwareform built for healthcare teams that prioritize innovation and automation. Radiology practices benefit from its AI-powered chatbot, encrypted communication, telehealth capabilities, and flexible integrations. This secure texting for radiologists especially suited for clinics seeking to automate intake, streamline workflows, and enhance patient experience through modern, configurable tools. Let’s have a quick look at this radiology practice texting solution:

QuilSOFT Key Features

• AI-Powered Chatbots: Automate patient intake, FAQ responses, and imaging prep instructions using smart, HIPAA-compliant bots. Reduces admin workload while improving patient engagement and information accuracy.
• Secure Messaging Platform: Ensures all communication is protected with end-to-end encryption, message logs, and audit trails. Supports both internal team collaboration and patient conversations with full HIPAA compliance.
• Telehealth Video Visits: The integrated telehealth feature allows radiologists to consult remotely with patients or specialists. Enhances flexibility and accessibility for pre-scan evaluations, second opinions, or post-procedure follow-ups.

QuilSOFT Pros

• This secure texting for radiologists integrates with leading EMRs, RIS, and imaging systems
• Customizable workflows for tailored patient journeys and task automation
• Secure access via desktop and mobile for on-the-go communication

QuilSOFT Cons

• This radiology communication software can feel complex for new users due to its advanced features
• AI chatbots for healthcare and automation may come with extra costs

QuilSOFT Pricing

• QliqSOFT offers custom pricing based on features and practice size.

QuilSOFT Integrations

QuilSOFT offers integration with various third party platforms.

QuilSOFT Reviews & Ratings

This texting software has has 4.6 out of 5 stars on G2 . Here is what customer are saying about this platform:

“very poor recently – initially it was better but now there is not a day that goes by that it does nto glitch involving having to shut down in task manager“

“We are a long term customer of Quill’s accounting service and have always found their cashiering and payroll staff to be polite and efficient. Unfortunately this cannot be said for our experience with their case management software. Where issues are encountered Quill’s attitude is consistently to blame the customer.“

QuilSOFT Support

• Helpdesk
• Onboarding training
• Chat support

6. Klara

Klara is a HIPAA-compliant healthcare messaging app tailored for patient-provider communication. Radiology clinics benefit from its streamlined messaging tools, care coordination features, and clean design. This radiology communication software simplifies follow-ups, patient outreach, and document sharing, making this HIPAA texting for radiology a great choice for mid-sized radiology practices looking to enhance engagement without overly complex systems.

Klara Key Features

• Care Coordination Messaging: Facilitates secure group conversations among radiologists, referring physicians, and patients. Ensures everyone stays informed throughout the patient journey, especially during scan preparation, interpretation, and result communication.
• Secure Document Sharing: Radiologists can send imaging reports, patient forms, and instructions securely within the platform. This eliminates the need and keeps all communication HIPAA-compliant.
• Smart Inbox: Messages are automatically sorted by patient, allowing staff to prioritize and respond efficiently. This feature reduces message clutter and improves turnaround time for responding to patient queries.

Klara Pros

• This radiology communication software is a great for secure, ongoing communication with patients and referring doctors
• Clean, user-friendly interface with a minimal learning curve
• Supports basic automation like reminders and prep messages

Klara Cons

• No advanced AI or chatbot tools for high-volume automation
• Messaging-only, no voice or video call support

Klara Pricing

• Klara pricing is given on request, tailored to the size and communication needs of your radiology clinic.

Klara pricing

Klara pricing depends on features and practice size. But, pricing usually starts upwords of $300 per month.

Klara Integrations

This radiology communication software integrates with over 1000 third-party apps and software which include:

• athenaOne
• PrognoCIS
• ModMed
• Nextech EHR & PM
• AdvancedMD EHR
• Intergy
• Adhook
• HIPAA Link
• And more!

Klara ratings

• Capterra: 4.6/5
• G2: 4.4/5

Klara customer reviews

“The product is expensive for what you get and doesn’t integrate well with an external EHR.”

“Can become confusing at times with all the messages in several different mailboxes at the same time. And I wish we could update our own messages to patients.”

Source: Capterra

Klara support channels

• Email
• Help center
• Live chat support
• Training during onboarding

7. Updox

Updox is a comprehensive, HIPAA-compliant messaging system that brings secure texting, digital faxing, forms, and video visits into one unified interface. Radiology clinics benefit from its document automation, remote care tools, and centralized communication, making this secure texting for radiologists ideal for practices looking to replace fragmented tools with a streamlined, all-in-one radiology SMS platform.

Updox Key Features

• Secure Text Messaging: Send and receive HIPAA-compliant SMS with patients, allowing radiology clinics to manage healthcare appointment reminders, instructions, and follow-ups directly through secure, documented conversations.
• Digital Fax & Forms: This radiology patient texting digitizes traditional faxing and patient forms, reducing paperwork. Radiologists can send consent forms or scan instructions securely and efficiently while keeping everything stored digitally.
• Video Chat: Supports virtual consultations with patients and referring doctors. Ideal for pre-scan discussions or post-imaging follow-ups, enhancing accessibility and reducing the need for in-person visits.

Updox Pros

• All-in-one platform for messaging, fax, video, and forms, no need for multiple tools
• Saves admin time and keeps a complete record of patient interactions
• Reliable, compliant, and regularly updated

Updox Cons

• Feature-rich dashboards can feel overwhelming initially
• Lacks AI assistants and smart automation found in other tools

Updox Pricing

• This radiology patient texting offers pricing on request, allowing radiology clinics to customize their plan and pay only for the tools they need.

Updox Integration

Here are the integration options offered by this secure texting for radiologists:m

• PointClickCare
• Amazing Charts
• DrChrono
• Azalea Health

Updox ratings

• Capterra: 4.1/5
• G2: 4.2/5

Updox customer reviews

“The price, they are much more expensive than their competitors. And the fact that just about every communication from them was an attempt to upsell me to purchase another product from their service line.”

“Sometimes it takes a little while for something I’ve “printed” to show up in the inbox, but that would be the case for a normal printer anyway. A quick “refresh” of the page gets it sorted, but speeding this process would be my only request!”

Source: Capterra

Updox support channels

• Email and phone support
• Training sessions during setup
• Help library and FAQs
• Support portal for account issues

8. Luma Health

Luma Health is a dynamic, HIPAA-compliant texting software designed to automate patient communication. Radiology practices benefit from its smart scheduling, follow-ups, and reminders, which improve appointment adherence and reduce no-shows. It’s ideal for multi-site or high-volume imaging centers focused on patient experience, efficiency, and measurable engagement.

Luma Health Key Features

• Smart Scheduling & Reminders: This secure texting for radiologistsautomatically fills last-minute cancellations by offering available slots to waitlisted patients. Sends appointment reminders to minimize no-shows and ensure patients are prepared for imaging procedures.
• Patient Communication Campaigns: Broadcast wellness updates, prep reminders, and scan-specific instructions. Radiology teams can keep patients informed and engaged through personalized text campaigns and timely educational outreach.
• Feedback Collection: Sends automated post-visit surveys to capture patient satisfaction scores. Helps radiology clinics measure service quality, identify pain points, and improve retention through actionable insights.

Luma Health Pros

• This radiology patient texting automates messaging, rescheduling, and follow-ups to cut admin time
• Centralized scheduling and communication across sites
• Real-time insights into patient engagement and campaign performance

Luma Health Cons

• Higher costs may not suit smaller clinics or solo practices
• Requires guidance on onboarding to set up automation effectively

Luma Health Pricing

• This radiology patient texting offers customized pricing based on the specific needs of each healthcare organization.

Luma Health Integration

• Oracle Health
• NextGen Healthcare
• Greenway Health
• eClinicalWorks
• athenahealth
• Epic

Luma Health ratings

• Capterra: 4.7/5
• G2: 4.6/5

Luma Health customer reviews

“It was a pity that patients could not change their appointments. There were times when I couldn’t get the alarm right away.”

“The fact that the team hid from us the lack of integration with our EMR until very late in the process.”

Source: Capterra

Luma Health support channels

• Email support
• Phone support
• Onboarding and training for new users
• Help center with resources
• Account manager for large clinics

9. Well Health

Well Health is a scalable, HIPAA-compliant messaging system designed for enterprise-level healthcare organizations. Radiology centers use it to manage patient communication across SMS, email, voice, and web chat, all from one platform. It’s ideal for high-volume, multi-site imaging networks seeking seamless patient engagement and centralized operational oversight. Here’s a quick look at this radiology patient texting:

Well Health Key Features

• Omnichannel Messaging: Enables radiologists to reach patients through text, email, voice, or web chat. Patients can reply using their preferred channel, ensuring higher engagement and satisfaction.
• Enterprise Analytics: Provides detailed reports on campaign success, patient response rates, and operational efficiency. Helps radiology networks measure communication performance across all sites and providers.
• Automated Campaigns: This radiology text notifications platform allows scheduling of re-engagement messages, scan prep instructions, and patient education content. Healthcare text automation reduces manual workload and supports consistent, high-quality communication at scale.

Well Health Pros

• Handles high volumes with reliable speed and uptime
• Natively integrates with major EMRs for smooth workflows
• Enterprise-grade infrastructure with strong failover support

Well Health Cons

• Too complex and pricey for solo radiologists or small centers
• Many features may go unused, lowering ROI for smaller teams

Well Health Pricing

• This radiology text notifications offers custom enterprise pricing based on organization size, communication volume, and integration needs.

Well Health Integrations

Here are the integration options offered by this secure texting for radiologists:

• PrescribeIT
• DoctorCare
• Safe Entry (by Phelix.ai)
• iamsick (by Empower Health)
• Pro Reminders
• BookMD

Well Health Ratings & Reviews

This radiology practice texting solution has a rating of 4.9 on Capterra. Here’s what customers are saying about this platform:

“I feel well works very well for us. Have really had not problems with the usage at all.”

“any time we have to call someone, it takes a long time. the line is busy, have to leave a message, or the person wants to chat or ask questions. texting is fast, efficient, gets the job done in a very short amount of time. even our older patients/seniors who text appreciate getting the texts re their appointments or texts fro their doctor/medical assistant.”

Well Health Support Channels

• Help Center
• Knowledge Base

10. MedChat

MedChat is a lightweight, HIPAA-compliant texting software designed for fast, efficient communication between healthcare providers and patients. Radiology practices use this secure texting for radiologists to manage digital intake, answer queries, and send secure messages. Its simplicity, affordability, and easy website integration make this HIPAA texting for radiology ideal for small to mid-sized imaging clinics looking for minimal setup.

MedChat Key Features

• Live Chat Widget: Add a secure, HIPAA-compliant chat window to your radiology website. Enables real-time conversations with patients for appointment requests, scan instructions, or initial inquiries.
• Two-Way SMS: Allows radiologists or front-office staff to send confirmations, reminders, and basic instructions without requiring patients to download an app.
• Triage Forms: Use customizable forms to gather patient info before imaging visits. Reduces front desk workload while ensuring patients arrive with all necessary documentation and prep details.

MedChat Pros

• Radiology teams can start using MedChat right away, no complex setup or long onboarding.
• It’s simple, affordable, and built for lean budgets, with full HIPAA-compliant texting.
• Live chat integrates with your website to turn visitors into booked patients through real-time support.

MedChat Cons

• MedChat does not offer AI bots or automated workflows.
• Lacks deep integration with common EMR or RIS platforms.

MedChat Pricing

• MedChat offers entry-level pricing suitable for small clinics. Pricing varies based on usage and features. A demo is available upon request to explore customization options.

MedChat Integrations

This radiology practice texting solution integrates with various third-party platforms.

MedChat Ratings & Reviews

This platform do not have any rating on Capterra and G2.

MedChat Customer Support Channels

• Email and chat-based support

Why is Emitrr the Best Texting Software for Radiologists

Emitrr AI stands out as top-tier HIPAA-compliant texting software by combining secure communication, intelligent automation, and radiology-specific workflows. This radiology practice texting solution offers everything radiologists need, from integrations to affordability, without sacrificing compliance or performance.

Let’s take a look at one of the top reasons:

HIPAA-Compliant Infrastructure

Emitrr ensures all messages are end-to-end encrypted, stored securely in HIPAA-compliant environments, and protected by access controls, making it a safe and reliable choice for handling sensitive radiology data.

AI Integration

With Emitrr AI Agent Sarah, radiology practices can automate patient interactions, instantly answer common questions, and streamline workflows, reducing delays and freeing up staff for more critical tasks. You can watch this video to explore further:

Radiology-Specific Use Cases

Emitrr supports scan prep reminders, post-scan follow-ups, no-show rescheduling, and internal updates, making it tailor-made for the fast-paced and detail-heavy workflows of radiology clinics.

EHR/RIS Compatibility

Seamlessly integrates with popular EHR and RIS platforms, allowing radiologists to sync data, automate communication, and eliminate duplicate entries, ensuring accuracy and saving administrative time.

Cost-Effective

Emitrr offers flexible pricing without compromising on essential features. It’s designed to deliver enterprise-level capabilities at a more accessible cost, perfect for practices of all sizes.

AI SMS Agent

Sarah, Emitrr’s intelligent SMS agent, handles appointment bookings, rescheduling, lead capture, reminders, and two-way conversations, entirely over text. She’s designed to work across industries and time zones, so your business is responsive, even when your team isn’t available.

FAQs

Conclusion

Reliable and secure messaging for imaging centers is key to better patient care and smoother operations. This blog highlighted why using HIPAA-compliant texting for medical professionals is essential, not optional.

Emitrr stands out as the best radiology SMS platform, offering secure healthcare messaging, easy integration with EHR and RIS systems, and smart automation through Emitrr AI. Radiology teams benefit from fewer missed appointments, faster responses, and less manual work.

Ready to streamline communication in your radiology practice? Schedule a demo today and see how Emitrr can help you simplify workflows and improve patient satisfaction.