10 Best Text Request Alternatives For Businesses

Introduction

Are you looking for a Text Request alternative? Check out this comprehensive guide before you make a decision! 

A business texting platform can be a total game changer for your business, ensuring effective and instant communication and engagement with your customers. As a business, you need the right set of tools at your disposal to communicate seamlessly with your customers and build lasting relationships. Right from sending important reminders and notifications via text to answering important queries, you can do almost everything with a texting platform. A lot of businesses are leveraging the power of texting to streamline operations. With so many texting platforms emerging to be top players, you’ll surely be spoiled for choice. While some have diverse texting capabilities, others offer good support. Text Request is one such business texting platform that has been a part of those emerging players.  

Text request is a platform that offers capabilities such as appointment scheduling, SMS marketing, SMS review requests, and more. However, there are some persistent issues with the platform. Customers have dealt with poor integrations and constant software bugs. This has affected their overall business goals. Businesses have found the Text request app to be a misfit for their customer engagement strategy.  If you are a text request user then it’s time you look for a competitor! Compare features, pros, cons, pricing, and support, and pick the right one!

What is Text Request?

Text Request is a well-known SMS marketing platform that allows businesses to communicate with their customers and clients or audiences seamlessly through personalized and targeted text messaging. The platform is equipped with an array of features which include mass texts, automated workflows, reporting and analytics, engagement tools, and a lot more!! It offers everything a business needs to grow its customer base, drive conversions, and achieve its business goals efficiently. 

Text Request Features

• SMS Chat: Start conversations directly from your website with a live chat widget, capturing contact details for follow-up.
• API and Integrations: Leverage ready-made integrations or customize your own using API and webhooks.
• Reviews: Link your Google and Facebook profiles to manage, track, and respond to reviews.
• Message Templates: Save frequently used messages to send repeatedly to multiple users.
• Signatures: Add personalized signatures for each user to ensure contact clarity.
• Message Tags: Tag messages for easier organization and reporting.
• Landline Texting: Enable texting on your office landline, toll-free, or VoIP numbers.
• 2-Way Messaging: Facilitate interactive, two-way communication with customers.
• API: Utilize the API for flexible integration and automation.
• Autoresponders: Set up automatic replies to incoming messages.
• Mass Texting: Send bulk messages to large groups of recipients at once.
• Multi-Channel Communication: Communicate with users across different platforms.
• Personalization: Tailor content to individual users for a personal touch.
• Polls/Voting: Conduct polls or gather votes via text messaging.
• Real-Time Analytics: Monitor and assess performance with real-time data.
• Reporting/Analytics: Generate detailed reports and insights on messaging activity.
• Scheduled Messaging: Plan and send messages at predetermined times.
• Surveys & Feedback: Collect feedback through surveys sent via text.
• Tagging: Organize messages by tagging them for future reference.
• Template Management: Store and manage templates for quick message creation.
• Text-to-Win: Run contests where users can enter by texting.
• Third-Party Integrations: Seamlessly integrate with external software and platforms.
• Transcripts/Chat History: Access and review the history of previous conversations.
• Video Conference: Initiate video calls directly from text conversations.

Text Request Pros & Cons

Text Request Pros

• User-Friendly Interface and Support: Enjoy an easy-to-use platform with excellent customer service for handling communications and reservations.
• Optional Message Customization: Customize messages with advanced features, but only if you choose to, keeping flexibility in your communication.
• Response Tracking: Keep track of which messages have been answered and which ones still need follow-up.

Text Request Cons

• Inability to Fully Close Conversations: Conversations can’t be fully closed unless the recipient is archived, making it difficult to manage old threads.
• Difficulty Identifying Message Recipients: It can be challenging to determine who a text is directed to, requiring users to scroll through older messages.
• Missed Message Notifications: Some notifications may get lost, leading to missed responses from customers.
• Limited New Message Creation on Mobile: Users can reply to existing messages but struggle to start new conversations from their phones.

Text Request Pricing

There are four Text Request pricing options available:

• Basic: $59 a month
• Starter: $139 a month
• Corporate: $279 a month
• Enterprise: $549 a month

Text Request Integrations

Text Request integrates with a wide range of third-party apps and tools, including:

• Clio
• Angi
• HubSpot
• Help Scout
• FranConnect
• Pipedrive
• Mindbody
• Square
• Twilio
• And more..

Text Request Reviews and Ratings

Text Request customer rating on Capterra is 4.6/5 and on g2 is 4.6/5. Here’s what customers are saying about Text Request:

“Ease of use and great customer service! from customer communications to reservations it helps us in all aspects of our communications.”

“It glitches sometimes. I hit send on a message and I get an error that says failed to send. I have to hit send again and it will go. This does not happen all the time, but it can be annoying.”

Source: Capterra

Text Request Support Channels  

• Phone
• Chat
• Email
• Knowledge Base

Why Should You Look For A Text Request Alternative?

• Issues with Text Request pricing: Many businesses who have been a customer of Text Request have complained about their rigid price range. Even when the customers opt for fewer features, they have to pay the fixed price of the subscription. This nonflexible nature of Text Request pricing has made customers look for other replacements. The limited messages are also restricted by characters and the price is increased with more characters in a text message. Customers have felt let down due to this kind of price planning. 

• Inconsistencies with messaging capabilities: The biggest concern with Text requests is their messaging bugs. Customers have faced various kinds of issues while messaging using Text requests. Review sources have mentioned problems like – 
  
  – Texting space changes with a change in the user’s device 
  – Spam messages cannot be deleted. Hence, they end up taking up a lot of space 
  – Delivered messages cannot be immediately deleted causing distress to senders 
  – Delayed delivery of messages 
  – Delayed alerts or notifications.

• Software bugs ( the software keeps crashing): Text request software itself doesn’t have a smooth workflow, as complained by a few users. The software is glitchy with considerable lag time. When the workload of the software increases, Text request software crashes, causing a loss of data for some businesses.
  
• Issues with integrations: Customers of Text Request software have also suffered from poor integration management. Although integration is a key feature of the Text Request app, businesses have faced integration problems that have further hampered the efficiency of their workflows. Due to a lack of proper integration support, business users have complained about glitches and technical challenges as well.

10 Best Text Request Alternatives 

1. Emitrr 
2. Heymarket 
3. Podium 
4. SimpleTexting 
5. EZ Texting 
6. Textedly
7. TextUs
8. Textline 
9. TextMagic 
10.  Mobile Text Alerts 

Emitrr | Emitrr vs Text Request

Emitrr Overview

Emitrr is the most-rated business text messaging app and the strongest  Text request alternative in the market. Emitrr as a texting platform provides top-notch customer communication and engagement. Emitrr offers exceptional support channels including 24/7 live rep to solve seamless customer communication at any given time. Emitrr offers varied unique features such as review tracking, KPI indicators, missed calls to text, and online appointment scheduling to facilitate business growth and scalability. 

Emitrr Features  

• Easy two-way texting without delay: Seamless two-way messaging for real-time communication without interruptions.
• HIPAA-compliant texting for secure sharing: Safeguard sensitive health information with HIPAA-compliant text messaging.
• Schedule messages and set up drip campaigns: Automate communication by scheduling texts and launching drip campaigns.
• Assign conversations and leave notes for context: Allocate messages to team members and add notes to keep track of important details.
• Pre-saved SMS templates for time-saving: Utilize pre-made templates to streamline your messaging process.
• Send group texts, mass messages, and text blasts: Reach multiple contacts at once with group messaging or text blasts.
• Text message marketing campaigns with metrics tracking: Launch marketing campaigns via SMS and monitor performance with detailed metrics.
• Integrate with 1000+ CRMs and EMRs for efficiency: Connect with various CRM and EMR platforms to optimize workflows.
• Text-enable landlines and get 10DLC support: Enable texting on your landline and access 10DLC for compliant messaging.
• Send secure texts to ensure privacy: Keep communications private with encrypted, secure text messaging.
• Set up autoresponders for quick replies: Automate responses with customizable text autoresponders.

Emitrr Pros  

• Intuitive platform, easy to use: User-friendly interface designed for effortless navigation.
• Ample texting functionalities: Offers a wide range of text messaging features to meet business needs.
• Ideal for all types of businesses: Versatile platform suitable for businesses across various industries.
• No binding contracts or setup fees: Enjoy flexibility with no long-term commitments or upfront costs.
• Excellent customer support: Reliable and responsive support team is available to assist users promptly.

Emitrr Cons  

• High platform capability with future potential: The platform’s robust features indicate even more enhancements and functionalities are on the horizon.

Emitrr Pricing  

Starts at $30 per month (You pay for what you use!)

Emitrr Integrations

Emitrr offers plenty of integrations across different industries with tools like:

• MailChimp
• Denticon
• AthenaHealth
• Zapier
• Salesforce
• HubSpot
• Facebook
• Slack
• Hubspot
• HouseCall Pro
• And more!

Emitrr Reviews & Ratings

Emitrr has a robust rating of 5/5 star rating on Capterra.  Here’s what customers are saying about Emitrr: 

“You have it all integrated into one platform, the signatures, the amount of characters, you can attached files, send photos. You are able to create and send forms. Unlimited amount of things we can use and take advantage of.”

“Overall very positive. The service works as I need it to, the customer service is amazing, up-time is great, and changes made seem to be well thought out and well, not just changes for change sake.”

Emitrr Support 

• Phone
• Live rep
• Chat support
• Email
• FAQs
• Knowledge base
  

2. Heymarket | Heymarket Vs Text Request

Heymarket Overview

Heymarket is a texting platform that focuses on expanding your market reach. They provide tools for marketing campaigns to close more and more leads. Heymarket, as a Text Request competitor offers features for swift one-on-one conversations with customers as their prime goal. 

Heymarket Features 

• Two-way messaging for easy query solving: Facilitate quick resolution of customer queries with interactive two-way texting.
• SMS templates to send mass texts: Use ready-made templates to effortlessly send mass text messages.
• Text-enable landline for one-on-one conversations: Enable texting on your landline to engage in direct, personalized conversations with customers.
• Assign conversations to team members: Distribute incoming messages to the right team members for efficient handling.
• Set up drip campaigns and track metrics: Automate follow-up messages through drip campaigns and monitor performance with analytics.
• Set up autoresponders: Automatically reply to customers with customized messages using autoresponders.
• Integrate with CRMs to streamline workflows: Connect with CRM systems to create a seamless communication and data management process.
• Schedule text messages for later: Plan and schedule text messages to be sent at optimal times.
• Get 10DLC support: Ensure compliant messaging with 10DLC support for business messaging.

Heymarket Pros 

• User-Friendly SMS Application: Heymarket is easy to use and integrates well with other software for efficient messaging.
• Personalized Template Creation: Allows users to create and save customized templates for more personalized customer communication.
• Effortless Customer Communication: Provides SMS features like drip campaigns and auto-replies to ensure smooth interactions with customers.
• Compliance and Reliability: Heymarket is TCPA and HIPAA-compliant, ensuring secure and legally compliant communication with customers.

Heymarket Cons

• High Pricing Structure: Monthly fees range from $19 to $59 per user, with limited features on the basic plan, pushing small businesses toward higher-cost options.
• Limited Support for Basic Plan: Email support is the only option for basic plan users, while live chat support is only available on higher-tier subscriptions.
• Frequent Software Glitches: Customers report ongoing technical issues and downtimes that affect the platform’s functionality.
• Occasional Notification Delays: Some users experience delays or failure to receive text notifications, impacting communication reliability.
• Challenges with Group Messaging: Group messaging functionality is often reported to be glitchy, causing difficulties when sending messages to multiple groups.

Heymarket Integrations

Here’s a bunch of Heymarket integrations that you can find: 

• Hubspot
• Salesforce
• Shopify
• Zapier
• Aircall
• Clio
• And more..

Heymarket Reviews & Ratings

Heymarket customer rating on Capterra is 4.5/5 and on g2 is 4.6/5. Here’s what customers are saying about Heymarket:

“The customer service lacks a bit; it seems they use the same product to communicate/resolve technical issues, and the software is not capable of handling it. Issues get lost and sometimes unanswered.”

“Found it to be clunky to use and not easy to upload/ maintain database. We did not continue to use it after a few months, was more time-consuming than necessary.”

Source: Capterra

Heymarket  Pricing 

Heymarket offers four kinds of pricing plans including:

• Standard: $19/user/month
• Plus: $39/user/month
• Pro: $59/user/month
• Enterprise: Custom

Heymarket Support Channels

• Chat 
• Email
• Phone support
• Knowledge base
• FAQs

Podium | Podium vs Text Request

Podium Overview

The Podium platform offers lead generation and conversion. They offer swift interaction capabilities for businesses. Podium software centralizes your conversations in one place. This Text Request alternative helps businesses with better consumer communication. This replaces Text Request by building a good brand reputation for your company. 

Podium Features

• Easy texting capabilities with patients: Communicate with patients effortlessly through simple, direct text messaging.
• VOIP system for small businesses provided: Access a reliable VOIP system tailored for the needs of small businesses.
• Website chat for better patient support: Offer real-time assistance to patients through integrated website chat features.
• Connection channels on Google, Facebook, etc.: Engage patients through multiple platforms like Google and Facebook for broader reach.
• Send automated follow-ups to patients: Automate follow-up reminders and communications to keep patients engaged.
• Serves as a CRM tool for personalized experience: Acts as a CRM, delivering customized experiences and managing patient relationships efficiently.
• Customer feedback survey forms for better support: Collect valuable feedback from patients using survey forms to improve service quality.

Podium Pros 

• User-Friendly and Reliable: Podium is praised for its ease of use, making it suitable for both small and large businesses.
• Effective Customer Communication: It helps businesses communicate efficiently with customers and collect valuable feedback effortlessly.
• Streamlined Review Solicitation: Podium simplifies the process of requesting and managing customer reviews, enhancing reputation management.
• Easy Access to Communication: The platform provides convenient communication tools via its desktop app, ensuring seamless interaction with customers.

Podium Cons 

• High Pricing: Podium’s pricing is considered steep by some users, with monthly fees ranging from $249 to $400.
• Poor Customer Service: Some users report difficulties with Podium’s customer service, including slow response times and unhelpful support.
• Slow Setup Process: The setup can take an extended period, sometimes up to 6 months, delaying the benefits of the platform.
• Contractual Issues: Users have faced challenges in canceling subscriptions, including continued billing after cancellation requests.

Podium Pricing

This Text Request alternative pricing is quite expensive, particularly for small businesses. Here is what Podium’s pricing looks like:

• Core: $399 a month
• Pro: $599 a month
• Signature: Custom pricing

Podium Integration

Podium integrates with various third-party apps and software including:

• AthenaHealth
• AroFlow
• Airtabele
• AdvancedMD
• ADF Leads
• AMS Pro
• BigCommerce
  

Podium Reviews & Ratings

Podium’s customer rating on Capterra is 4.3/5 and on g2 is 4.6/5. Here’s what customers are saying about Podium:

“Disappointed In This Company And Software”

“They throw you to the wolves. You have to get everything figured out yourself. Communication is a huge issue. We had a manager leave at our company and they continued sending emails to her email address for a year and a half! Despite me contacting support and calling in, saying I am the main point of contact. They were sending emails to a non existent inbox. Half of the things we were paying for did not work. Things weren’t set up, and nobody told us, or how to do it. Today I got a 16 step instructions document from a rep, with no help. Sometimes it takes a week to hear back from anyone.”

Source: Capterra

Podium support Channels

• Chat
• Phone Support
• Email/Help Desk
• Knowledge Base

4. SimpleTexting | SimpleTexting vs Text Request

SimpleTexting Overview

SimpleTexting is a cloud-based platform that focuses on business text messaging and mass message campaigns. As a relevant Text Request alternative, SimpleTexting offers all the standard features such as text scheduling, autoresponders, and multiple SMS templates. 

SimpleTexting Features 

• Two-way texting: Enable direct, interactive conversations through text messaging.
• Group texting: Send messages to multiple recipients simultaneously for group communication.
• Webchat to text: Convert webchat interactions into text messages for seamless communication.
• Mass texting: Broadcast messages to a large audience at once for broader reach.
• Limited bulk messaging: Bulk texting capabilities are available but may have certain restrictions.
• Autoresponders: Set up automatic replies to keep conversations going, even when unavailable.
• Campaign scheduling and management: Plan and manage SMS campaigns with ease, including scheduling for optimal timing.
• Real-time notifications: Receive instant alerts to stay updated on incoming messages and campaign performance.
• Social media integration: Connect with social media platforms to expand communication channels.
• Reporting and analytics: Gain insights into messaging performance with detailed reports and analytics.

SimpleTexting Pros

• Comprehensive Features: Offers a wide array of tools such as two-way messaging, automation, MMS, and more to enhance communication.
• Wide Integrations: Easily integrates with over 1000 third-party apps like Zapier, MailChimp, and Salesforce to streamline workflows.
• User-Friendly Interface: Its intuitive design ensures easy navigation for users of all skill levels.
• Analytics & Reporting: Provides in-depth performance insights to help measure the effectiveness of SMS campaigns.

SimpleTexting Cons

• Expensive Pricing: Its pricing may be too high for small businesses or those with budget constraints.
• Limited Global Reach: Primarily supports messaging in the US and Canada, limiting international scalability.
• Non-HIPAA Compliant: Not suitable for healthcare providers needing HIPAA-compliant messaging solutions.
• Complex Billing: The billing and auto-renewal process can be difficult to understand for users.

SimpleTexting Pricing

The pricing of Simple Texting starts at $39 a month and goes up to $899 a month, depending on the choice of plan.  SimpleTexting also charges extra for various things, Here’s a quick breakdown of the extra cost charged by SimpleTexting:

• Charges $20 per/month for each additional teammate.
• Charges $10 per/month per number for any additional number that you may add.
• Charges $10 to activate a local number.

SimpleTexting Integrations 

SimpleTexting integrates with 1000+ third-party CRM/EHR/social media apps and tools including, but not limited to:

• MailChimp
• Salesforce
• Slack
• Hubspot
• Instagram
• SimpleTix
• Follow up boss
• Zapier
• Podio
• WordPress
• Pabbly
• Amplifier
• Integrately
• And much more!

SimpleTexting Reviews & Ratings 

SimpleTexting has a rating of 4.7/5 on Capterra and on G2 it has a rating of 4.7/5. Here’s what customers are saying about SimpleTexing:

“I was disappointed with Customer Service and the way they charge their customers. Like the service was disappointed with the charges and the customer service.”

“Terrible experience, my number was down for weeks so I decided to cancel the service order, they could not sport a simple local number. On top of that they are denying a full refund claiming they incurred in costs associated with my order, What about my loss after weeks of being unable to text? They said the processed was going to take 7-10 Bus days, its been three times that time now.”

Source: Capterra

SimpleTexting Support Channels

• Chat
• Knowledge Base
• Email/Help Desk
• Phone Support
• FAQs/Forum

5. EZ Texting | EZ Texting vs Text Request

EZ Texting Overview 

EZ Texting is a decent texting platform, which also serves in Canada. It is a good Text request alternative that offers features like bulk texting, MMS, delivery reports, reminder campaigns, and text polls. EZ Texting software focuses on good quality customer service for building a lasting brand reputation. 

EZ Texting Features 

• Two-way text messaging: Enables real-time conversations where both businesses and customers can send and receive text messages.
• Autoresponders: Automatically sends pre-set replies to incoming messages, ensuring timely responses even outside of business hours.
• Text-enable landline number: Converts your business landline into a number capable of sending and receiving SMS, increasing customer communication options.
• Schedule text messages: Allows you to plan and send messages at a future date and time to improve communication timing.
• Use templates to send group texts and mass texts: Streamlines sending the same message to multiple recipients using customizable templates, saving time.
• Drip campaigns: Sends a series of pre-scheduled messages to nurture leads or engage customers over time.
• Tracking metrics: Monitors the performance of your text campaigns, including delivery rates, open rates, and responses.
• Integrate with CRMs: Syncs with customer relationship management systems to manage contacts and automate messaging workflows.
• Get 10DLC support: Ensures compliance and better deliverability for mass texts by using a dedicated 10-digit long code for business messaging.

 EZ Texting Pros 

• Customer Support: Ez Texting provides strong customer support, with timely resolutions to queries, making it a reliable choice for businesses.
• Easy Setup & Onboarding: The setup process for Ez Texting is straightforward, and its quick onboarding is highly appreciated by users.
• AI Automation: Ez Texting offers AI-driven features, such as generative AI and AI-powered message composition, helping users draft SMS and communicate more effectively with customers.

EZ Texting Cons 

• High Pricing: Some users, particularly small businesses, find Ez Texting expensive compared to other similar platforms.
• Glitchy Software: The software is prone to glitches, making even basic tasks like setting up texting campaigns unnecessarily complicated.
• Message Delivery Issues: Users report frustration with message delivery problems, leading to missed communications and impacting customer interactions.

EZ Texting Pricing 

Ez Texting offers four pricing plans:

• Launch: $20 per month, suitable for up to 500 contacts.
• Boost: $60 per month, designed for 500 to 2,000 contacts.
• Scale: $100 per month, accommodating 2,000 to 50,000 contacts.
• Enterprise: $3,000 per month for businesses with over 50,000 contacts.

EZ Texting Integrations

Ez Texting offers integrations with a wide range of software. Here is the list of software:  

• HubSpot
• Zapier
• SquareSpace
• Mailchimp
• Salesforce
• Vortext
• CustomerX
• QuickDesk
• And more..

EZ Texting Reviews & Ratings

EZ Texting has a rating of 4.3/5 star rating on Capterra and on G2 has a rating of 4.5/5. Here is what customers are saying about EZ Texting:

“Money RIPPERS…extravagant expensive.. Really BAD .. THEY WILL RIP YOU.. “

“I felt like things were not clear or easy to understand on the amount of usage or texts you were allowed to use per credit.”

Source: Capterra

EZ Texting Support Channels

• Knowledge base
• FAQs
• Email
• Chat
• Phone

6. Textedly | Textedly Vs Text Request

Textedly Overview

Textedly is another Text Request alternative and an SMS platform that allows businesses to send bulk text messages. The platform is packed with a wide range of features which include an opt-in subscriber list, analytics, message scheduling, and a lot more. Here is a detailed look at this Text Request alternative: 

Textedly Features

• Autoresponders: Automatically send pre-set replies to incoming messages, ensuring timely responses.
• Team-Based Conversations: Assign conversations to specific team members for personalized customer interactions.
• Scheduled Messaging: Plan and send messages at optimal times to maximize engagement.
• Drip Campaigns: Deliver a series of scheduled messages to nurture leads or engage customers over time.
• SMS Marketing Campaigns: Create and manage targeted text campaigns to reach your audience effectively.
• SMS Templates for Mass Texts: Utilize customizable templates to streamline the process of sending messages to large groups.

Textedly Pros

• User-Friendly Interface: The platform is intuitive and easy to navigate, facilitating efficient campaign management.
• Comprehensive Feature Set: Offers a variety of tools to support diverse marketing strategies.
• Quick Setup: Customers are really impressed with how easy it is to get started with texting.

Textedly Cons

• Limited Integration Options: The platform’s ability to connect with other software is somewhat restricted.
• Customer Service Concerns: Some users have reported subpar experiences with customer support.
• Lacks AI Features: Due to lack of AI integration Textedly lags behind when it comes to robust automation and optimization.

Textedly Pricing

Textedly offers different pricing options that you can opt for:

• Basic: $26 per month for 600 messages
• Bronze: $38 per month for 1200 messages
• Plus: $69 per month for 2400 messages

Textedly Integrations

Here’s a list of Textedly integrations: 

• Zapier
• Salesforce
• MailChimp
• Zoho
• HubSpot
• Constant Contact
• Zendesk
• And more..

Textedly Reviews & Ratings

This SlickText alternative has a customer rating of 4.5/5 on Capterra and on g2 it has 4.6/5. Here’s what customers are saying about Textedly:

“Horrible customer service. Not only did we have a problem with double billing.”

“Difficult to work with, and unfriendly support representatives”

Source: Capterra

Textedly Support Channels

• 24/7 (live rep) 
• Chat 
• Phone support 
• Email/Help desk 

7. TextUs | TextUs vs Text Request 

TextUs Overview

TextUs is a text messaging platform that offers customer communication and engagement to businesses. They are an adequate Text Request competitor, offering solutions like two-way texting, text message campaigns, text message automation, landline texting, and more.

TextUs Features 

• Message Tracking and Organization: Monitor and manage conversations efficiently to maintain clear communication records.
• Personalized Bulk Messaging: Send customized messages to multiple recipients simultaneously, ensuring a personal touch at scale.
• SMS Drip Campaigns: Automate a series of personalized messages to engage contacts over time.
• Message Templates: Utilize pre-designed templates to streamline the creation and dispatch of frequent messages.
• Keyword Research: Implement keyword-based strategies to trigger automated responses and categorize incoming messages.
• Robust Analytics Reporting: Access detailed reports to evaluate messaging performance and optimize strategies. 

TextUs Pros

• User-Friendly Interface: The platform is intuitive, facilitating easy navigation and efficient use.
• Effective Group Messaging: Users appreciate the platform’s capability to send group messages seamlessly.

TextUs Cons

• Higher Cost: Some users find the pricing to be on the higher side compared to similar services.
• Customer Support Challenges: There have been reports of less responsive customer service experiences. 

TextUs Pricing 

TextUs pricing starts from $300 a month. They also have different pricing options:

• Essential:  $300 a month
• Plus
• Pro

TextUs Integrations

Here’s a list of TextUs integrations: 

• Salesforce Sales Cloud
• ADP Workforce Now
• Hubspot CRM
• Workday HCM
• Greenhouse
• Tracker
• Oracle Fusion Cloud HCM
• Aline
• Planfix
• Workday
• And more!!

TextUs Reviews & Ratings

TextUs has a rating of 4.7/5 on both Capterra as well as on G2. Heres what customer are saying about TextUs:

“When I went to renew, the cost was a substantial increase and I found different services that offered more options for cheaper.”

“ Very hard to navigate, difficult to learn, not user friendly or easy to use. customer support is very slow making solving issues during the workday impossible.”

Source: Capterra

TextUs Support Channels

• Email/Help Desk
• Chat
• Knowledge Base

8. Textline  | Textline Vs Text Request

Textline Overview

Textline is a business text messaging platform that focuses on providing a smooth workflow to your business. Textline app is available both in the US and in Canada. Textline app’s good customer support and customization options make it a good Text Request replacement. The software focuses more on personalizing the texting experience for customers. 

Textline Features 

• Two-Way Texting: Facilitates real-time conversations between businesses and customers.
• Bulk Texting: Enables sending messages to large groups simultaneously.
• Group Messaging: Allows communication with multiple recipients within a single thread.
• Set Reminders: Provides the ability to schedule reminders for follow-ups or events.
• MMS Messaging: Supports sending multimedia messages, including images and videos.
• SMS Automation: Automates message and responses scheduling to streamline communication.
• Survey Links: Incorporates links to surveys within messages for feedback collection.
• Reporting and Metrics: Offers analytics to track message performance and engagement.

Textline Pros 

• Efficient Workflow Management: This Text Request alternative allows assigning text conversations to team members, improving collaboration and quick resolution of issues.
• User-Friendly and Easy to Implement: The intuitive design makes it easy to use for non-technical users, ensuring a smooth onboarding process.
• Exceptional Customer Service Experience: Customers praise Textline for providing top-notch customer support that improves both user and customer experiences.
• Intuitive Interface for All Users: The platform’s user-friendly interface requires no technical skills, making it suitable for all users.

Textline Cons 

• Occasional Service Degradations: Customers report experiencing occasional performance issues that disrupt service temporarily.
• Search Function Limitations: Users face difficulties with the customer search feature, particularly when names don’t appear with short or long inputs.
• iOS Compatibility Issues: Some iOS users encounter issues with app performance, including incorrect display of certain screens.
• High Pricing Structure: Textline starts at $20 per user, and costs can increase significantly with additional users.
• Hidden Fees Add Up: Customers warn about hidden charges, such as industry fees and extra messaging costs, making the service more expensive than initially anticipated.
• SMS Sending Delays: Users experience frequent delays and errors in sending SMS, impacting overall operational efficiency.

Textline Pricing 

There are four Textline pricing options available:

• Limited: $20 per month / per agent
• Standard: $30 per month / per agent
• Pro: $50 per month / per agent
• Enterprise: Custom pricing

Textline Integrations

Here are some of the Textline integrations that you can find: 

• Salesforce
• Aircall
• HubSpot
• Zapier
• Slack
• Freshdesk
• Talkdesk
• Pipedrive
• And more.
  

Textline Reviews & Ratings

Textline customer rating on Capterra is 5/5 and on g2 is 4.5/5. Here’s what customers are saying about Textline:

“The updates made are not always user-friendly especially on mobile versions. Limits on what you can input in messages and setting up contact lists for announcements requires some work arounds. The biggest con is the price you pay for users and then text charges above and beyond the basics.”

“Wish search was better. let’s say texting a person with name Jenny “some last name”… when I type in “jenn” all the “jenn”‘s in my contacts would pop up… seems like I need to type in exact names in search, makes it hard sometimes.”

Source: Capterra

Textline Support Channels  

• 24/7 (live rep) 
• Chat 
• Email/Help desk
• Phone support
  

9. TextMagic  | Textmagic Vs Text Request

TextMagic Overview

TextMagic messaging platform aims for a smooth workflow, marketing, and one-on-one communication through texts. It’s a great Text Request alternative that is preferred by small companies around the world. This platform gives the benefit of high delivery and open rates of text messages.

TextMagic Features

• Send Bulk Messages to Drive Sales: Reach a wider audience by sending mass texts, helping to boost sales and conversions efficiently.
• Two-Way Messaging for Personalized Interactions: Engage in meaningful conversations with customers through interactive two-way text messaging.
• Advanced Text Scheduling to Save Time: Plan and automate your text messages in advance, streamlining your communication and saving valuable time.
• Personalize Messages Using Tags: Add a personal touch to your texts by including customer-specific details through customizable tags.
• Utilize SMS Templates for Tailored Conversations: Create and use SMS templates to keep communications personalized and consistent.
• Track and Monitor SMS Deliveries: Keep track of your message deliveries and performance metrics to ensure successful communication.
• Toll-Free Texting for Easy Communication: Communicate seamlessly with customers via toll-free numbers for a hassle-free texting experience.
• Schedule SMS Campaigns for Improved Conversions: Boost customer engagement by scheduling marketing campaigns at optimal times to drive better results.
• Leverage 10DLC Support for Compliance: Ensure your text marketing campaigns are compliant and reliable with 10DLC support for better deliverability.

TextMagic Pros 

• Intuitive Interface: Textmagic’s user-friendly interface is highly praised for its ease of use and straightforward navigation.
• Supports Long Text Messages: Unlike many other texting platforms, Textmagic allows users to send both short SMS (up to 160 characters) and longer messages (up to 918 characters).
• Great Customization Options: Textmagic provides extensive customization capabilities for tasks such as list building, SMS sending, and website optimization.

TextMagic Cons

• Missing Features: Textmagic lacks basic features found in other platforms, including web chat-to-text, missed call-to-text, scheduled texting, and group texting.
• Expensive Pricing: With SMS pricing starting at $0.04 per message, Textmagic can become quite costly for businesses, ranging from $20 to $1,000, making it pricier than some alternatives.
• Inconsistent Support: Customer support is not available 24/7, and many users report slow response times to their inquiries.
• Limited Integration: Textmagic’s integration options are limited, offering only integration with Zapier.

Textmagic Pricing

There are three types of pricing options offered by Textmagic :

• Essential: $24.5/ 500 texts/ month
• Professional: $80/ 2,000 texts/ month
• Connect: $100/ 10,000 texts/ month

Textmagic Integrations

Textmagic integrates with Zapier only. 

Textmagic Reviews & Ratings

Textmagic customer rating on Capterra is 4.6/5 and on g2 is 4.4/5. Here’s what customers are saying about Textmagic:

“Terrible. When errors happened the customer service took days to respond or did not respond at all”

“I feel almost as if they are still developing the entire site, messages get lost or delivered wrong. my interface with show messages in the wrong order. Sometimes the site just wont even let me in because the “checking if you are a human” or two factor authentication wont load.”

Source: Capterra

TextMagic Support

• Phone Support
• Email/Help Desk
• Chat
• FAQs/Forum
  

10. Mobile Text Alerts | Mobile Text Alerts  vs Text Request

Mobile Text Alerts  Overview

Mobile Text Alerts focuses on customer engagement with SMS marketing. They bring growth-oriented solutions for your business needs. Mobile Text Alert platform provides drip campaigns, personalized messages, and web forms to increase your outreach. 

Mobile Text Alerts  Features 

• Two-Way Texting: Facilitates real-time conversations between businesses and customers.
• Bulk Texting: Enables sending messages to large groups simultaneously.
• Group Messaging: Allows communication with multiple recipients within a single thread.
• Set Reminders: Provides the ability to schedule reminders for follow-ups or events.
• MMS Messaging: Supports sending multimedia messages, including images and videos.
• SMS Automation: Automates responses and message scheduling to streamline communication.
• Survey Links: Incorporates links to surveys within messages for feedback collection.
• Reporting and Metrics: Offers analytics to track message performance and engagement.

Mobile Text Alerts  Pros 

• Varied Integration Options: Integrates with multiple platforms, enhancing workflow efficiency.
• User-Friendly Interface: Designed for ease of use, facilitating quick adoption and navigation.
  

Mobile Text Alerts  Cons

• Pricing Concerns: Some users have reported higher costs and unexpected charges.
• Customer Service Issues: There have been reports of subpar customer support experiences.
  

Mobile text Alerts Pricing 

Mobile text Alerts offer 14 days of free trial and different pricing options.

• 500 Messages per month: $20/mo
• 1,000 Messages per month: $36/mo
• 10,000 Messages per month: $219/mo
• Enterprise: Custom plan as per your needs

Mobile text Alerts Integrations

Here are some of the Mobile Text Alerts integrations that you can find:

• Google Drive
• Microsoft Excel
• Slack
• Pay Pal
• Trello
• Zoom Workplace
• Mailchimp
• Asana
• And more!!
  

Mobile text Alerts Reviews & Ratings

Mobile Text Alters has a rating of 4.6/5 on Capterra as well as on G2. Here is what customers are sying about this Text Request alternative:

“What I do not like is that the price is not based on the number of messages I send, but on the number of subscribers on my list. I send few messages but my list of contacts is large so this service does not adapt to my needs.”

“All scheduled message go out 3 min late so it is very confusing for subscribers if my messages says join me in 5 minutes and I have already started because you sent the message late.”

Source: Capterra

Mobile Text Alerts Support Channels

• Knowledge Base
• Email/Help Desk
• Chat
• FAQs/Forum
• Phone Support

Why Is Emitrr the Best Text Request Alternative?

Dynamic Pricing 

Emitrr as a texting platform offers varied plans and subscriptions for customers. Businesses need flexible pricing so they can aim for scalability and profit and Emitrr understands that. The basic plan of Emitrr starts at just $30 per month. 

Emitrr does not have any annual binding contracts or hidden changes. Emitrr maintains complete transparency and offers solutions that fit the budgets of the customers. 

Seamless Integration Solutions 

Emitrr offers more than 1000+ integrations for your platform. Seamless integration is a key feature of the Emitrr software. This integration is performed with accuracy and precision so that there are no bugs with the software in the future. 

Robust Software 

The biggest advantage of Emitrr as Saas is its robust nature. Emitrr app performs well on any network and device easily. The failure rate of the platform is minimal thereby no system crashes. Emitrr takes care of system failure and bugs which were the biggest problems with the Text Request platform. This highlights that Emitrr is the best Text request replacement. 

Eccentric Messaging Features 

Emitrr not only offers quick solutions but also varied messaging features just under one single platform. From group texting, mass texting, and personalized messaging templates to missed calls to text to, Emitrr has got it all. So with Emitrr, businesses really don’t need any other helping hand. Emitrr covers all your business scalability needs. 

Which Industries Are Catered By Emitrr? 

Healthcare

Emitrr offers extensive features to cater to the vast needs of healthcare industries. From veterinary, and dental offices, surgeons, and every doctor’s office. The features such as automated appointment reminders, follow-up messages, and review requests ensure that it improve patient engagement and satisfaction. It not only ensures timely and efficient communication but helps healthcare practices reduce no-shows, manage appointments more effectively, and improve patient satisfaction.

Check out this YouTube video to know more:

Wellness

Wellness centers such as spas, fitness studios, and salons are catered by Emitrr. It offers features including appointment reminders, appointment scheduling, appointment confirmations, feedback collection, and a lot more!!  This helps wellness businesses manage their bookings, engage clients post-visit, and gather reviews to boost their online reputation.

Education

Educational institutions are catered to by Emitrr in streamlining communication with their students and parents. Automated texting helps as a reminder for any upcoming events, exams, and important announcements to make sure that schools can communicate with their students in a timely manner. 

Legal Services

Law firms benefit from Emitrr with its capability of managing seamless client communication through appointment scheduling, consultation reminders, and document submission follow-ups. The VoIP and secure texting features allow clients and lawyers to share any information securely without any privacy concerns. 

Real Estate

Emitrr allows real estate agents to automate communication with clients pertaining to viewings, open houses, or review requests. This not only assists in building interaction with the client but also helps the real estate agent manage their online presence as Emitrr also offers the feature to manage online reputation. 

Home Services

When it comes to home services which include plumbers, electricians, and cleaning services, Emitrr provides features like automated booking confirmations, service reminders, and requests for customer feedback. All of these things help home service providers manage schedules effectively and operate the business seamlessly.

Automotive

Emitrr helps car dealers and repair shops schedule appointments and reminders about servicing and follow-up after servicing. All this in the end supports the cause of superior customer experience while asking for feedback that would help companies stay ahead in their respective markets.

Insurance

In insurance, Emitrr supports automatic reminders to be sent to the policies and renewals; besides these, Emitrr supports follow-up related to the service response. These all will improve customer retention and satisfaction through proper and coherent communication and help streamline the overall operations.

How To Switch From Text Request To Emitrr? 

Making a shift from TextUs to Emitrr is an effortless task. Sign up with Emitrr, and the customer support team will take care of the rest of the formalities.  

• Our team will migrate all your data, including your contacts and your automation settings
• Your existing number will be ported and made ready for texting 
• All your existing integrations will be activated, to ensure smooth workflows 
• Your team will receive complete training concerning using the software, without any extra cost 
• We have an excellent customer support team who’d be readily available 24/7 to help you with any doubts or difficulties     

Conclusion

So after such a long and heavy discussion about the best Text Request competitors out there in the market, we hope you have shortlisted a couple of options to analyze further. Did Emitrr’s offerings excite you? Book a demo and get the best deal for your use case! 

Frequently Asked Questions