Introduction
Are you looking for a Text Request alternative? Check out this comprehensive guide before you make a decision!
A business texting platform can be a total game changer for your business, ensuring effective and instant communication and engagement with your customers. As a business, you need the right set of tools at your disposal to communicate seamlessly with your customers and build lasting relationships. Right from sending important reminders and notifications via text to answering important queries; you can do almost everything with a texting platform. A lot of businesses are leveraging the power of texting to streamline operations. With so many texting platforms emerging to be top players, you’ll surely be spoiled for choice. While some have diverse texting capabilities, others offer good support. Text Request is one such business texting platform that has been a part of those emerging players.
Text request is a platform that offers capabilities such as appointment scheduling, SMS marketing, SMS review requests, and more. However, there are some persistent issues with the platform. Customers have dealt with poor integrations and constant software bugs. This has affected their overall business goals. Businesses have found the Text request app to be a misfit for their customer engagement strategy. If you are a text request user then it’s time you look for a competitor!
Compare features, pros, cons, pricing, and support, and pick the right one!
10 Text Request Alternatives
- Emitrr
- Heymarket
- Podium
- SimpleTexting
- EZ Texting
- Textedly
- TextUs
- Textline
- TextMagic
- Mobile Text Alerts
Emitrr
Emitrr is the most-rated business text messaging app and the strongest Text request alternative in the market. Emitrr as a texting platform provides top-notch customer communication and engagement. Emitrr offers exceptional support channels including 24/7 live rep to solve seamless customer communication at any given time. Emitrr offers varied unique features such as review tracking, KPI indicators, missed calls to text, and online appointment scheduling to facilitate business growth and scalability.
Emitrr features
- Easy two-way texting without any delay
- Two-way text messaging for better communication and engagement
- HIPAA-compliant texting to ensure secure sharing of PHI
- Schedule text messages and set up drip campaigns
- Assign conversations to team members and leave notes to set a context
- Use pre-saved SMS Templates to save time composing messages
- Send group texts, mass texts, and text blasts
- Set up text message marketing campaigns and track metrics
- Integrate with 1000+ CRMs and EMRs to streamline workflows
- Text enable landline number and also get 10DLC support
- Send text messages securely to ensure privacy
- Set up autoresponders
Emitrr Pros
- Intuitive platform, easy to use
- Ample texting functionalities
- Ideal for all types of businesses
- No binding contracts or setup fees
- Excellent customer support
Emitrr Cons
- Seeing the high capability of the platform, more features are yet to be added.
Emitrr Pricing
Starts at $30 per month (You pay for what you use!)
Emitrr support
- Phone
- Live rep
- Chat support
- FAQs
- Knowledge base
Heymarket
Heymarket is a texting platform that focuses on expanding your market reach. They provide tools for marketing campaigns to close more and more leads. Heymarket, as a Text Request competitor offers features for swift one-on-one conversations with customers as their prime goal.
Heymarket features
- Two-way messaging for easy query solving
- SMS templates to send mass texts
- Text-enable landline number to have a one-on-one customer conversation
- Assign conversations to team members
- Set up drip campaigns and track metrics
- Set up autoresponders
- Integrate with CRMs to streamline workflows
- Schedule text messages for later
- Get 10DLC support
Heymarket Pros
- Different SMS templates can be created and even saved for future use
- Easy-to-use SMS app with swift integration
Heymarket Cons
- Group texting feature fails to work in case of multiple groups
- Customer service is slow and lacks quick resolving functionality
Heymarket support
- Email/Help Desk
- Chat
Heymarket Pricing
The pricing starts from $49 per month
Podium
The Podium platform offers lead generation and conversion. They offer swift interaction capabilities for businesses. Podium software centralizes your conversations in one place. This helps businesses with better consumer communication. Podium replaces Text Request by building a good brand reputation for your company.
Podium Features
- Easy texting capabilities with patients
- VOIP system for small businesses is provided
- Website to chat to provide good support to patients
- Providing connection channels on Google, Facebook, etc.
- Send automated follow-ups to patients
- Serves as a CRM tool for personalized customer experience
- Customer feedback survey forms for better support
Podium Pros
- Easy to use
- Good customer review generation and tracking
Podium Cons
- The pricing feels expensive to customers when compared to the features the platform is offering
- Communication with the support staff, at times of need, is really difficult
Podium support
- Chat
- Phone Support
- Email/Help Desk
- Knowledge Base
Podium Pricing
The basic pricing structure starts from $249 a month
SimpleTexting
SimpleTexting is a cloud-based platform that focuses on business text messaging and mass message campaigns. As a relevant Text Request alternative, SimpleTexting offers all the standard features such as text scheduling, autoresponders, and multiple SMS templates.
SimpleTexting Features
- Two-way texting for quick customer communication
- Group texting options for customers
- Webchat to text for sales conversion
- Mass texting to increase the business reach
- Limited bulk messaging for businesses
- SimpleTexting offers autoresponders to make the messaging
- Campaign scheduling and campaign management for better business scalability
- Real-time notifications for better user engagement
- Social media integration for better user engagement
- Reporting and analytics to understand user engagement for your business
SimpleTexting Pros
- Good SMS marketing capabilities
- Easy to use
SimpleTexting Cons
- Texting limitations
- Less keywords
SimpleTexting Support
- Chat
- Knowledge Base
- Email/Help Desk
- Phone Support
- FAQs/Forum
SimpleTexting Pricing
Starts from $29 per month
EZ Texting
EZ Texting is a decent texting platform, which also serves in Canada. It is a good Text request alternative that offers features like bulk texting, MMS, delivery reports, reminder campaigns, and text polls. EZ Texting software focuses on good quality customer service for building a lasting brand reputation.
EZ Texting Features
- Two-way text messaging for quick customer communication
- Autoresponders feature to improve response times
- Text-enable landline number to converse with customers
- Schedule text messages for a later date
- Use templates to send group texts and mass texts
- drip campaigns and tracking metrics option to increase reach
- Integrate with CRMs to streamline workflows quickly
- Get 10DLC support
EZ Texting Pros
- Easy to use
- Flexibility of sending SMS marketing campaigns
EZ Texting Cons
- Misleading pricing
- Issues with integrations
EZ Texting Support
- Knowledge base
- FAQs
- Chat
- Phone
EZ Texting Pricing
The starting package is $25 per month (based on the number of contacts)
Textedly
Textedly Features
- Autoresponders to minimize response time
- Option to handle conversations with a team member
- Textedly allows you to schedule your text messages
- Helps you build drip campaigns to follow up with customers
- SMS marketing campaigns to increase outreach
- SMS templates for sending mass texts
Textedly Pros
- Textedly interface is user-friendly and easy to navigate
- Ample features
Textedly Cons
- Integration options are limited
- Below-par customer service
Textedly Support
- 24/7 (live rep)
- Chat
- Phone support
- Email/Help desk
Textedly Pricing
Starts at $24 per month (based on the number of messages)
TextUs
TextUs is a text messaging platform that offers customer communication and engagement to businesses. They are an adequate Text Request competitor, offering solutions like two-way texting, text message campaigns, text message automation, landline texting, and more.
TextUs Features
- Track messages and organize conversations
- Personalized bulk messaging for enhancing connections
- Personalized SMS drip campaigns for increasing outreach
- Message templates for ease of use
- Extensive keyword research for your business marketing
- Robust analytics report to help your understanding of business demands
TextUs Pros
- Very user-friendly in approach
- Customers love the platform’s ability to send group messages without any glitches
TextUs Cons
- Relatively expensive
- Offers poor customer support
TextUs Support
- Email/Help Desk
- Chat
- Knowledge Base
TextUs Pricing
TextUs pricing starts from $250 a month
Textline
Textline is a business text messaging platform that focuses on providing a smooth workflow to your business. Textline app is available both in the US and in Canada. Textline app’s good customer support and customization options make it a good Text Request replacement. The software focuses more on personalizing the texting experience for customers.
Textline Features
- Two-way texting for quick conversation and appointments
- Bulk texting to trigger one-on-one personal conversations
- Group messaging option to consolidate and target a group of clients
- Set reminders for individual conversations
- MMS messaging for more interactive conversations
- SMS automation to help with replies
- Survey links to get feedback
- Reporting and metrics to understand customer needs and demands
Textline Pros
- Varied integration options
- Very easy to use and navigate
Textline Cons
- High price and hidden charges
- Poor customer service
Textline Support
- Email/Help Desk
- Knowledge Base
- Chat
Textline Pricing
Textline software offers three different plans namely ‘Limited’, ‘Standard’, and ‘Pro’. The most basic plan starts at $59.97 a month.
TextMagic
TextMagic messaging platform aims for a smooth workflow, marketing, and one-on-one communication through texts. It’s a great Text Request alternative that is preferred by small companies around the world. This platform gives the benefit of high delivery and open rates of text messages.
TextMagic Features
- Send bulk messages to garner sales
- Two-way text messaging for personalized conversations
- Advance scheduling of texts to save time
- Option to personalize texts with tags
- SMS templates to add a personalized touch to conversations
- Track and monitor SMS delivery
- Toll-free texting options for hassle-free communication
- Schedule SMS marketing campaigns for better customer conversion
- Get 10DLC support
TextMagic Pros
- Very user-friendly and swift
- Great customization options
TextMagic Cons
- Relatively expensive
- Redundant and unnecessary email spam to communicate the same instructions sent in text
TextMagic Support
- Phone Support
- Email/Help Desk
- Chat
- FAQs/Forum
TextMagic Pricing
It starts from $4.90 per month (for a limited number of texts)
Mobile Text Alerts
Mobile Text Alerts focuses on customer engagement with SMS marketing. They bring growth-oriented solutions for your business needs. Mobile Text Alert platform provides drip campaigns, personalized messages, and web forms to increase your outreach.
Mobile Text Alerts Features
- Two-way texting for quick communication and appointment booking
- Use templates to send text alerts timely
- Schedule text notifications for a later date
- Two-way text messaging to send text notifications and receive instant responses
- Integrate with CRMs to streamline workflows
- Personalize alerts
- Set up autoresponders for text alerts and track metrics
Mobile Text Alerts Pros
- Easy to use, especially with links, subscriptions, and survey forms
Mobile Text Alerts Cons
- The system crashes often due to bugs
- Clients want free email deliveries up to a certain amount
- MMS character budgeting is overpriced
Mobile Text Alerts Support
- Knowledge Base
- Email/Help Desk
- Chat
- FAQs/Forum
- Phone Support
Mobile text Alerts Pricing
They offer different pricing structures. But the most basic plan starts from $20 a month
Why Should You Look For A Text Request Alternative?
Issues with Text Request pricing
Many businesses who have been a customer of Text Request have complained about their rigid price range. Even when the customers opt for fewer features, they have to pay the fixed price of the subscription. This nonflexible nature of Text Request pricing has made customers look for other replacements. The limited messages are also restricted by characters and the price is increased with more characters in a text message. Customers have felt let down due to this kind of price planning.
Inconsistencies with messaging capabilities
The biggest concern with Text requests is their messaging bugs. Customers have faced various kinds of issues while messaging using Text requests. Review sources have mentioned problems like
- Texting space changes with a change in user device
- Spam messages cannot be deleted. Hence, they end up taking up a lot of space
- Delivered messages cannot be immediately deleted causing distress to senders
- Delayed delivery of messages
- Delayed alerts or notifications
All these issues have led users to find a new Text request replacement.
Software bugs ( the software keeps crashing)
Text request software itself doesn’t have a smooth workflow, as complained by a few users. The software is glitchy with considerable lag time. When the workload of the software increases, Text request software crashes, causing a loss of data for some businesses.
Issues with integrations
Customers of Text Request software have also suffered from poor integration management. Although integration is a key feature of the Text Request app, businesses have faced integration problems which have further hampered the efficiency of their workflows. Due to a lack of proper integration support, business users have complained about glitches and technical challenges as well.
Why Is Emitrr The best Text Request Alternative?
Dynamic pricing
Emitrr as a texting platform offers varied plans and subscriptions for customers. Businesses need flexible pricing so they can aim for scalability and profit and Emitrr understands that. The basic plan of Emitrr starts at just $30 per month.
Emitrr does not have any annual binding contracts or hidden changes. Emitrr maintains complete transparency and offers solutions that fit the budgets of the customers.
Seamless integration solutions
Emitrr offers more than 1000+ integrations for your platform. Seamless integration is a key feature of the Emitrr software. This integration is performed with accuracy and precision so that there are no bugs with the software in the future.
Robust software
The biggest advantage of Emitrr as Saas is its robust nature. Emitrr app performs well on any network and device easily. The failure rate of the platform is minimal thereby no system crashes. Emitrr takes care of system failure and bugs which were the biggest problems with the Text Request platform. This highlights that Emitrr is the best Text request replacement.
Eccentric messaging features
Emitrr not only offers quick solutions but also varied messaging features just under one single platform. From group texting, mass texting, and personalized messaging templates to missed calls to text to, Emitrr has got it all. So with Emitrr, businesses really don’t need any other helping hand. Emitrr covers all your business scalability needs.
How To Switch From Text Request To Emitrr?
Making a shift from TextUs to Emitrr is an effortless task. Sign up with Emitrr, and the customer support team will take care of the rest of the formalities.
- Our team will migrate all your data, including your contacts and your automation settings
- Your existing number will be ported and made ready for texting
- All your existing integrations will be activated, to ensure smooth workflows
- Your team will receive complete training concerning using the software, without any extra cost
- We have an excellent customer support team who’d be readily available 24/7 to help you with any doubts or difficulties
Conclusion
So after such a long and heavy discussion about the best Text Request competitors out there in the market, we hope you have shortlisted a couple of options to analyze further. Did Emitrr’s offerings excite you? Book a demo and get the best deal for your use case!
Leave a Reply