4.9 (400+
reviews)
One AI Receptionist for Every Call and Text Your Business Gets
Emitrr’s AI Agent answers 24/7, books appointments in your EHR or CRM, screens leads, and hands tricky conversations to your team.
Voice and SMS, one AI, live on your current number in days.
What is the Emitrr AI Agent
Emitrr’s AI Agent is an AI receptionist for healthcare practices and other businesses. It answers calls and texts, collects patient details, and books appointments in supported EHRs or CRMs.
- Voice: Answers inbound calls and places outbound calls for reminders, confirmations, and campaigns.
- SMS: Handles two-way texting and follow-up sequences triggered by missed calls, lists, or EHR events.
- Shared information: Both channels collect names, dates of birth, insurance, medication, and appointment details.
How Emitrr’s AI Agent Works
From the first conversation to the final update — all handled automatically.
It answers
The voice agent answers callers in natural language. The SMS agent replies to texts and sends follow-ups after missed calls or unconfirmed appointments.
It collects and acts
Built-in “information collectors” gather name, date of birth, insurance, medication, or appointment details as the conversation flows. Then the AI Agent books, reschedules, or creates the request in your EHR or CRM.
It hands off
Calls transfer to your team on keywords or failure conditions you set. Every conversation is logged with a transcript and summary, so staff pick up right where the AI left off.
What Can Emitrr’s AI Agent Do
Emitrr’s AI Agent works on two channels: an AI voice agent for phone calls and an AI SMS agent for text messages. Here’s what each one does for your team.
Voice Agent
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Call Answering and Information Collection
Answers naturally & collects names, birth dates, insurance, medication, & appointment details across follow-up questions.
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Call Transfers to Your Team
Transfers calls to a person when configured keywords or failure conditions require staff help.
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Appointment Actions in Supported EHRs
Creates, reschedules, or cancels appointments directly in connected EHRs where write-back is supported.
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Outbound Calls and Post-Call Texts
Calls for confirmations, reminders, and campaigns, then texts booking links, confirmations, or follow-ups.
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Call Records for Staff Follow-Up
Records and transcribes calls, with AI summaries that help staff review the conversation and next steps.
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English and Spanish Call Support
Handles English and Spanish calls, with translation capabilities available for broader language coverage.
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Consent and Calling Safety Controls
Manages opt-outs, do-not-call handling, and phone-number verification for voice outreach.
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Prompts and Knowledge You Control
Adjust behavior, tone, knowledge sources, and fallback messages without engineering resources.
SMS Agent
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wo-Way Texting and Information Collection
Handles ongoing text conversations and gathers the same structured information as the voice agent.
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Message Tagging and Team Routing
Detects intent, tags messages, and routes conversations to the right team or folder using your rules.
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Automated Reminders and Follow-Ups
Runs reminders, drip campaigns, and lead follow-ups triggered by contact lists or EHR events.
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Scheduling Links and Form Delivery
Sends scheduling and form links, with MMS support for images and other attachments.
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Actions Triggered by Text Replies
A reply can start an AI call or update a contact field, connecting texting to your next workflow step.
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Automatic Translation for Text Messages
Translates messages automatically to support conversations with patients and customers who speak different languages.
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Campaign Rules Based on Replies
Stops follow-ups when a contact replies and changes the next step based on their response.
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STOP Requests and Consent Capture
Processes STOP requests and captures consent automatically for text conversations and campaigns.
What Can You Use an AI Agent For
Businesses use Emitrr’s AI Agent for the routine calls and texts that eat up front-desk and intake time. Here’s how that plays out day to day.
Answering, Missed Calls & Lead Capture
Cover every ring and text after hours, during lunch, and when the front desk is already on another call.
After-hours and missed-call coverage
Use it as a 24/7 AI answering service that answers calls and texts, collects caller info, and clear the voicemail backlog.
Missed-call triage and lead capture
Turn a missed call into a structured lead (name, reason, callback need) and route it to staff.
Spam and low-intent screening
Filter out spam or low-intent contacts so staff time isn’t wasted.
Scheduling & No-Show Prevention
Book, confirm, and recover appointments without adding front-desk headcount.
Appointment booking and scheduling
Collect availability and either send a scheduling link or book directly into supported EHRs (Athenahealth, eClinicalWorks, DrChrono, Spry, and others where write-back is supported).
Appointment confirmations and no-show prevention
Automated voice and SMS reminders, “reply C to confirm” flows, and follow-up sequences for no-shows.
Lead reactivation and recall campaigns
Multi-touch SMS/voice sequences that re-engage lapsed patients or customers.
Handle Intake and Refills Without Phone Tag
Collect the details your team needs before a human ever picks up.
Prescription refill handling
Collect medication and pharmacy details and create refill requests in integrated EHRs, or route to staff.
Intake and qualification
Multi-question new-patient (or new-customer) intake flows that pre-qualify a contact before human handoff.
Forms and document delivery
Send intake or consent forms via SMS links and collect signed or uploaded documents.
Outreach, Screening & Routing
Scale outbound conversations and send the right ones to the right people.
High-volume outbound outreach
Scalable, scheduled voice and SMS campaigns for marketing, recall, or staffing alerts.
Candidate and recruiting screening
Voice or SMS screening calls that qualify applicants and transfer strong candidates to recruiters.
Review and reputation funnel
Send review requests by SMS and triage negative feedback internally before it goes public.
Workflow automation and routing
Auto-tag and rule-route conversations to the right team or folder, cutting manual inbox triage.
Multi-location routing and language support
Local-number texting and language-specific routing for multi-site or multilingual populations.
Who Uses Emitrr’s AI Agent
The AI Agent fits best where staff handle a high volume of routine conversations: scheduling, reminders, refills, screening, and intake. That’s where automation pays off fastest.
Industries
Specialties
Dental
As a dental receptionist, it handles recall and hygiene visit scheduling, new patient intake
Physical Therapy
New patient booking across multiple locations, rebooking cancellations
Orthopedics
Reducing no-shows through proactive rescheduling calls and texts
Pediatrics
Handling parent calls for scheduling, forms, and general questions
Dermatology
Managing high call volume for cosmetic and medical appointment requests
Urgent Care
Speeding up check-in and triage-style intake questions
Chiropractic
Filling last-minute cancellations automatically
Veterinary
Booking and rebooking pet visits without tying up front-desk staff
Primary Care
Managing high daily call volume across scheduling, refills, and referrals
Works Inside the Tools You Already Use
Emitrr’s AI Agent writes bookings, reschedules, cancellations, and refill requests back into the EHR or CRM you already use. Your team keeps working in one system.
How the write-back works
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01
The AI Agent checks live availability before it offers an appointment time.
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02
The booking, reschedule, cancellation, or refill request is created directly in your EHR or CRM where write-back is supported.
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03
If write-back isn't available, the AI Agent still logs a structured record with the transcript, summary, and captured fields. Staff never start from scratch.
Connected systems
Live write-back where supported
Why Businesses Choose Emitrr as Their AI Receptionist
Emitrr’s AI Agent is the front door to a full communications platform. Here’s what that means for your team.
One agent for voice and SMS
Both channels share the same information collectors, intent detection, and escalation rules. A missed call that continues by text keeps its full context.
Built to work with your EHR or CRM
Appointments, refill requests, and intake data write back into Athenahealth, eClinicalWorks, DrChrono, Spry, Tebra, and more. Your team works where it already works.
Compliance built into every conversation
Do-not-call handling, opt-outs, phone-number verification, and HIPAA-aligned workflows are part of how the agent behaves from the first call.
One inbox with the rest of Emitrr
AI-handled calls and texts sit in the same thread as your team’s texts, faxes, forms, and reviews. Whoever picks up the conversation sees the whole history.
Handoffs you can predict
Transfers happen on keywords or failure conditions you define. Your team always knows which conversations the AI keeps and which it passes on.
Built for Compliance-Sensitive Conversations
Emitrr’s AI Agent handles PHI and other sensitive information every day, so compliance is part of how it works from the first call. A Business Associate Agreement (BAA) is available for healthcare customers.
HIPAA
Compliant
SOC 2
Type II
Trained for HIPAA-sensitive conversations with compliant scripting logic.
Do-not-call lists, STOP requests, and consent capture are managed automatically on voice and SMS.
Lowers the risk of spam, spoofed numbers, and misrouted conversations.
Every call and text is logged with a transcript, recording (for calls), and AI summary.
TLS 1.2+ in transit and AES-256 for stored data.
Independently audited on security, confidentiality, process integrity, availability, and privacy.
Staff see only the conversations and records their role requires.
Redundancy across Availability Zones, with an RTO of four hours and an RPO of one hour or less.
Real Results Businesses Get With Emitrr’s AI Agent
Apex Rehab ran all four clinics off one shared phone line. Calls went unanswered or were routed inconsistently, and voicemails arrived with missing details. After launching Emitrr’s AI Agent, Apex Rehab recovered missed-call revenue, cut manual callback work, and saved 55+ staff hours a month.
Read the full Apex Rehab story →How Apex Rehab Turned Missed Calls into $50K in Revenue with Emitrr AI
Apex Physical Therapy and Rehabilitation, 4 locations (Houston, Sugar Land, Missouri City, Katy). Each missed call meant roughly $75 in lost appointment value.
55+
Staff hours saved / month
$50K
Recovered revenue
4
Locations connected
4.9/5
Average rating across 400+ reviews
1,000+
Customers using the Emitrr platform
High volume
Handles simultaneous, high-volume call traffic without added staffing
Fewer routine calls
Automated refill and routine-call handling has cut overall call volume meaningfully for healthcare customers
Frequently Asked Questions
An AI receptionist answers calls and texts, collects the caller’s details, and takes action for your team. Emitrr’s AI Agent books appointments, handles intake and refills, screens leads, and transfers to staff when needed.
They’re two channels of the same Emitrr AI Agent: the voice agent handles phone calls, and the SMS agent handles texts and automated cadences. Both collect the same details and can pass a conversation to each other, like a post-call text with a booking link.
Yes, wherever your EHR or CRM supports write-back, including Athenahealth, eClinicalWorks, DrChrono, and Spry. Where it doesn’t, Emitrr’s AI Agent logs a structured record your staff can act on fast.
Yes. Emitrr’s AI Agent answers inbound calls and texts and also sends outbound ones for confirmations, reminders, recall campaigns, and candidate or lead outreach.
Yes. Emitrr’s AI Agent uses HIPAA-aligned workflows and compliant scripting, and a BAA is available for healthcare customers. Do-not-call handling, opt-outs, and consent capture are built in.
Emitrr’s AI Agent speaks English and Spanish natively. Translation covers more languages for multilingual callers.
Emitrr’s AI Agent transfers on keywords or failure conditions you set. You decide the rules, so handoffs are predictable.
Healthcare practices, pharmacies, behavioral health, urgent care, telehealth, and multi-location groups see the strongest fit. Staffing agencies, home services and restoration companies, and insurance agencies also use Emitrr’s AI Agent for high-volume, routine conversations.
Most businesses go live with Emitrr’s AI Agent within days. You set up prompts, knowledge sources, and fallback messages, and no developers are needed.
Ready to put your calls and texts on autopilot?
See how Emitrr’s AI Agent can work for your business — live on your current number in days.
