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One AI Receptionist for Every Call and Text Your Business Gets

Emitrr’s AI Agent answers 24/7, books appointments in your EHR or CRM, screens leads, and hands tricky conversations to your team.

Voice and SMS, one AI, live on your current number in days.

4.9/5 400+ reviews
HIPAA-compliant BAA available
Voice + SMS One AI agent
500+ CRMs and EHRs

What is the Emitrr AI Agent

Emitrr’s AI Agent is an AI receptionist for healthcare practices and other businesses. It answers calls and texts, collects patient details, and books appointments in supported EHRs or CRMs.

  • Voice: Answers inbound calls and places outbound calls for reminders, confirmations, and campaigns.
  • SMS: Handles two-way texting and follow-up sequences triggered by missed calls, lists, or EHR events.
  • Shared information: Both channels collect names, dates of birth, insurance, medication, and appointment details.

How Emitrr’s AI Agent Works

From the first conversation to the final update — all handled automatically.

It answers

The voice agent answers callers in natural language. The SMS agent replies to texts and sends follow-ups after missed calls or unconfirmed appointments. 

It collects and acts

Built-in “information collectors” gather name, date of birth, insurance, medication, or appointment details as the conversation flows. Then the AI Agent books, reschedules, or creates the request in your EHR or CRM.

It hands off

Calls transfer to your team on keywords or failure conditions you set. Every conversation is logged with a transcript and summary, so staff pick up right where the AI left off.

What Can Emitrr’s AI Agent Do

Emitrr’s AI Agent works on two channels: an AI voice agent for phone calls and an AI SMS agent for text messages. Here’s what each one does for your team.

Voice Agent

  • Call Answering and Information Collection

    Answers naturally & collects names, birth dates, insurance, medication, & appointment details across follow-up questions.

  • Call Transfers to Your Team

    Transfers calls to a person when configured keywords or failure conditions require staff help.

  • Appointment Actions in Supported EHRs

    Creates, reschedules, or cancels appointments directly in connected EHRs where write-back is supported.

  • Outbound Calls and Post-Call Texts

    Calls for confirmations, reminders, and campaigns, then texts booking links, confirmations, or follow-ups.

  • Call Records for Staff Follow-Up

    Records and transcribes calls, with AI summaries that help staff review the conversation and next steps.

  • English and Spanish Call Support

    Handles English and Spanish calls, with translation capabilities available for broader language coverage.

  • Consent and Calling Safety Controls

    Manages opt-outs, do-not-call handling, and phone-number verification for voice outreach.

  • Prompts and Knowledge You Control

    Adjust behavior, tone, knowledge sources, and fallback messages without engineering resources.

SMS Agent

  • wo-Way Texting and Information Collection

    Handles ongoing text conversations and gathers the same structured information as the voice agent.

  • Message Tagging and Team Routing

    Detects intent, tags messages, and routes conversations to the right team or folder using your rules.

  • Automated Reminders and Follow-Ups

    Runs reminders, drip campaigns, and lead follow-ups triggered by contact lists or EHR events.

  • Scheduling Links and Form Delivery

    Sends scheduling and form links, with MMS support for images and other attachments.

  • Actions Triggered by Text Replies

    A reply can start an AI call or update a contact field, connecting texting to your next workflow step.

  • Automatic Translation for Text Messages

    Translates messages automatically to support conversations with patients and customers who speak different languages.

  • Campaign Rules Based on Replies

    Stops follow-ups when a contact replies and changes the next step based on their response.

  • STOP Requests and Consent Capture

    Processes STOP requests and captures consent automatically for text conversations and campaigns.

What Can You Use an AI Agent For

Businesses use Emitrr’s AI Agent for the routine calls and texts that eat up front-desk and intake time. Here’s how that plays out day to day.

Answering, Missed Calls & Lead Capture

Answering, Missed Calls & Lead Capture

Keep your business reachable after hours and when your front desk is busy.

After-Hours Call and Text Coverage

Use an AI answering service to answer calls and texts 24/7, collect caller details, and reduce the voicemail backlog

Missed-Call Details for Follow-Up

Use missed-call lead capture to record the caller’s name, reason for calling, and callback needs, then send the details to staff

Spam and Low-Intent Screening

Screen spam and low-intent inquiries so staff spend less time reviewing contacts unlikely to need your services

Transfers When Staff Are Needed

Transfer calls to staff when the conversation meets the keywords or failure conditions you set

Who Uses Emitrr’s AI Agent

Emitrr’s AI Agent is built for teams that receive the same types of requests throughout the day. It helps with repeated phone and text work across these industries and specialties.

Industries

Healthcare Handle calls, bookings, and refill requests through supported EHRs, including athenahealth, eClinicalWorks, DrChrono, Spry, and Tebra
Pharmacy and Rx workflows Automate prescription-status conversations and refill information collection, with secure, timely notifications for patients
Staffing and recruiting agencies Screen candidates, run bulk outreach, and tag or assign candidate conversations so recruiters can handle the next step
Behavioral health and community clinics Support intake qualification, scheduling, follow-up surveys, and after-hours conversations when staff availability is limited
Urgent care, telehealth, and weight-management clinics Use outbound calls and two-way texting for form follow-up and eligibility screening, including weight-management workflows
Home services, and restoration businesses Collect addresses, damage types, and insurance details during emergency intake, then route urgent requests to dispatchers
Insurance agencies and prospecting-heavy sales Qualify prospects and transfer leads. Run SMS campaigns for retail, events, education, and career services
Multi-location groups and MSOs Coordinate recall, patient reactivation, and conversation routing across locations with consistent workflows for each team
High-volume consumer businesses Two-way SMS campaigns, lead nurturing, and form-driven flows support reactivation and signups at scale

Specialities

Dental As a dental AI receptionist, it handles recall and hygiene visit scheduling, new patient intake Physical Therapy New patient booking across multiple locations, rebooking cancellations Orthopedics Reducing no-shows through proactive rescheduling calls and texts Pediatrics Handling parent calls for scheduling, forms, and general questions Dermatology Managing high call volume for cosmetic and medical appointment requests Urgent Care Speeding up check-in and triage-style intake questions Chiropractic Filling last-minute cancellations automatically Veterinary Booking and rebooking pet visits without tying up front-desk staff Primary Care Managing high daily call volume across scheduling, refills, and referrals

Works Inside the Tools You Already Use

Emitrr’s AI Agent writes bookings, reschedules, cancellations, and refill requests back into the EHR or CRM you already use. Your team keeps working in one system.

How the write-back works

  1. 01

    The AI Agent checks live availability before it offers an appointment time.

  2. 02

    The booking, reschedule, cancellation, or refill request is created directly in your EHR or CRM where write-back is supported.

  3. 03

    If write-back isn't available, the AI Agent still logs a structured record with the transcript, summary, and captured fields. Staff never start from scratch.

Connected systems

Athenahealth Athenahealth eClinicalWorks (ECW) eClinicalWorks (ECW) DrChrono DrChrono Dentrix Dentrix Eaglesoft Eaglesoft Kareo Kareo Orthotrac Orthotrac
See all integrations →

Why Businesses Choose Emitrr as AI Receptionist

Emitrr’s AI Agent is the front door to a full communications platform. Here’s what that means for your team.

1

One agent for voice and SMS

Both channels share information collection, request detection, and transfer rules. A missed call continued by text keeps its context.

2

Built to work with your EHR or CRM

Save appointments, refill requests, and intake details in supported systems. Available updates depend on your integration.

3

Compliance built into every conversation

Use built-in do-not-call handling, opt-outs, phone-number verification, and HIPAA-aligned workflows.

4

One inbox with the rest of Emitrr

View AI calls and texts in the same thread as staff texts, faxes, forms, and reviews, with the conversation history available.

5

Handoffs you can predict

Set keywords and failure conditions that trigger a call transfer, so staff know when the agent will pass a call to them.

Built for Compliance-Sensitive Conversations

Patient conversations can include protected health information (PHI). Emitrr supports HIPAA-aligned workflows, with a Business Associate Agreement (BAA) available for healthcare customers.

HIPAA Compliant
SOC 2 Type II
HIPAA-aligned workflows, BAA available

Trained for HIPAA-sensitive conversations with compliant scripting logic

Do-not-call and opt-out handling

Do-not-call lists, STOP requests, and consent capture are managed automatically on voice and SMS

Phone-number verification

Lowers the risk of spam, spoofed numbers, and misrouted conversations

Full audit trail

Every call and text is logged with a transcript, recording (for calls), and AI summary

Encryption in transit and at rest

TLS 1.2+ in transit and AES-256 for stored data

SOC 2 Type II audited

Independently audited on security, confidentiality, process integrity, availability, and privacy

Role-based access control

Staff see only the conversations and records their role requires

AWS infrastructure

Redundancy across Availability Zones, with an RTO of four hours and an RPO of one hour or less

Read our full security overview

Real Results Businesses Get With Emitrr’s AI Agent

Apex Rehab ran all four clinics off one shared phone line. Calls went unanswered or were routed inconsistently, and voicemails arrived with missing details. After launching Emitrr’s AI Agent, Apex Rehab recovered missed-call revenue, cut manual callback work, and saved 55+ staff hours a month.

Read the full Apex Rehab story →

How Apex Rehab Turned Missed Calls into $50K in Revenue with Emitrr AI

Apex Physical Therapy and Rehabilitation, 4 locations (Houston, Sugar Land, Missouri City, Katy). Each missed call meant roughly $75 in lost appointment value.

55+ Staff hours saved / month
$50K Recovered revenue
4 Locations connected
4.9/5

Average rating across 400+ reviews

1,000+

Customers using the Emitrr platform

High volume

Handles simultaneous, high-volume call traffic without added staffing

Fewer routine calls

Automated refill and routine-call handling has cut overall call volume meaningfully for healthcare customers

How Much Does Emitrr’s AI Agent Cost

Pricing is based on how you use the AI Agent: your voice and SMS volume, not a flat per-seat fee. Cost scales with the conversations it actually handles.

No credit card required to start · Flexible, usage-based pricing across voice and SMS

Frequently Asked Questions

An AI receptionist answers calls and texts, collects the caller’s details, and takes action for your team. Emitrr’s AI Agent books appointments, handles intake and refills, screens leads, and transfers to staff when needed.

Ready to put your calls and texts on autopilot?

See how Emitrr’s AI Agent can work for your business — live on your current number in days.