4.9 (400+
reviews)
Texting From the Number Your Customers Already Know
Emitrr’s business texting software lets patients and customers text your office number and get a reply from your team. Keep two-way text messaging connected to your records.
Voice and SMS, one AI, live on your current number in days.
What is Emitrr’s Business Texting
Emitrr’s business texting software is a two-way SMS platform for healthcare practices and service businesses. Send and receive messages from your existing number, with replies connected to your records.
- Reply-ready messaging: Patients can confirm, ask questions, or reschedule. Outbound uses credits; inbound is free.
- Connected follow-up: Use AI, tags, and multi-step rules to collect details and route requests to staff.
- One shared thread: Keep texts, calls, faxes, and forms together with context from connected EHR or CRM records.
How Does Emitrr’s Business Texting Work
Send from your office number, collect replies, and keep follow-up connected to your team and records.
Connect your business number
Use supported number hosting or porting to text from your existing number. Complete carrier registration with Emitrr’s 10DLC guidance.
Send a message or start a workflow
Text an individual, schedule a broadcast, or trigger outreach from a missed call or appointment event. Personalize messages using connected record details.
Handle replies in your shared inbox
Staff can reply directly, or AI can answer routine questions and collect information. Tags and rules route conversations to the responsible team.
What Emitrr’s Business Texting Software Can Do
Business text messaging works best when replies lead to the next step. Give your team tools to send, respond, and follow up in the same place.
Voice Agent
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Two-Way SMS From Your Office Number
Text from your business number. Patients recognize the sender, and replies reach an inbox your team shares.
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Credit-Based Outbound Messaging
Send long messages and MMS messaging on tiered plans. Track delivery and overages; inbound replies are free.
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Number Hosting and Porting
Keep texting, calling, and routing on one number through supported hosting or number transfer.
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Voice and SMS AI Agents
Use AI texting and calls for routine questions and information collection, with multi-turn conversations and staff handoff.
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EHR and CRM Access
Connect patient details, appointments, and conversations. Click to text through Chrome, with read and write actions where supported.
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Visual Workflow Builder
Combine SMS automation, email, and AI calls in sequences with conditional branches, delays, and stop-on-reply rules.
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Automatic Tags and Rule Engine
Use AI or keywords to tag replies and trigger team routing, folder assignment, or actions under your rules.
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Shared Inbox and Team Tools
Coordinate a shared SMS inbox through assignments, private notes, tasks, and role permissions. Keep follow-up ownership visible.
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Missed Calls and Voicemail
Send a missed-call text back. Review voicemail transcripts and AI summaries before responding.
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Forms and Secure Links
Send SMS intake forms, consent forms, or payment links. Store completed form responses as PDFs on contact records.
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Reviews and Feedback
Direct satisfied survey respondents to public sites and dissatisfied feedback privately to staff. Internal feedback is not published.
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Multilingual Texting
Automatically translate incoming and outgoing messages so staff can continue conversations in supported languages.
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SMS Reporting and Analytics
Review message and call volumes, delivery, usage, credit alerts, and user-level performance across your team.
SMS Agent
What Emitrr’s Business Texting Solves For
Two-way text messaging gives patients and customers a way to respond. Connect that reply to the information and action your team needs next.
Patient Scheduling and Care Follow-Up
Appointment Confirmations and Reminders
Send appointment reminder texts and collect confirmation replies. Help reduce no-shows without a phone call for every confirmation.
Missed Calls and After-Hours Coverage
Use AI or automated text messages to collect intent and contact details. Keep callers connected when your staff cannot answer.
Patient Reactivation and Recall
Target patient recall campaigns by appointment type, diagnosis, or custom property. Personalize follow-up using connected record details.
Intake and Documentation Collection
Send intake forms by text, collect responses, and attach completed PDFs to patient or contact records for staff review.
Lead Follow-Up and Campaign Outreach
New and Incomplete Inquiry Follow-Up
Send SMS or AI outreach after web inquiries, incomplete signups, or abandoned carts. Help contacts continue the conversation or finish the next step.
Marketing and Broadcast Campaigns
Run SMS marketing campaigns through bulk texting or mass text messaging. Recipients become active inbox conversations when they reply.
Candidate Screening and Recruiting
Use SMS or AI screening, scheduled follow-ups, and candidate-list broadcasts. Recruiters can review replies and continue each conversation.
Response-Driven Automation
Branch to email, SMS, an AI call, or staff follow-up based on whether and how a contact responds.
Billing and Team Follow-Up
Billing and Collections
Send text payment reminders with pre-filled payment links. Automate follow-up without staff contacting each patient or customer individually.
Review Requests and Feedback Follow-Up
Send review invitations and collect negative survey feedback internally. Staff can follow up on concerns without publishing internal responses.
Multi-Location Workflows
Manage multi-location texting centrally while using local numbers. Coordinate outreach and follow-up across markets from one account.
Team Collaboration
Assign conversations and create tasks from messages. Keep an auditable history so staff know who owns the next response.
Where Business Texting Fits Best
Healthcare webchat fits practices with website inquiries needing follow-up. Customer chat workflows also support booking, intake, and outreach across service businesses.
Industries
Specialities
Dental
As a dental AI receptionist, it handles recall and hygiene visit scheduling, new patient intake
Physical Therapy
New patient booking across multiple locations, rebooking cancellations
Orthopedics
Reducing no-shows through proactive rescheduling calls and texts
Pediatrics
Handling parent calls for scheduling, forms, and general questions
Dermatology
Managing high call volume for cosmetic and medical appointment requests
Urgent Care
Speeding up check-in and triage-style intake questions
Chiropractic
Filling last-minute cancellations automatically
Veterinary
Booking and rebooking pet visits without tying up front-desk staff
Primary Care
Managing high daily call volume across scheduling, refills, and referrals
Texting Tied to the Schedule and the Record
EHR-integrated texting helps staff respond with context. Supported record updates connect reminders, confirmations, and AI actions to your existing system.
How the write-back works
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01
Connected EHR or CRM data provides patient details and appointment context for messages and automated follow-up.
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02
Confirmation replies and supported AI actions can update the connected record directly where your integration allows write-back.
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03
Available updates depend on the integration. Staff can review the conversation and complete actions that need manual follow-up.
Connected systems
Why Businesses Choose Emitrr Over a Standard SMS Platform
Compare what a platform does with replies, not only broadcasts. Emitrr brings messaging, automation, and team follow-up into your existing workflows.
| What Matters | Standard SMS Platforms | Emitrr |
|---|---|---|
| Sending number | Check two-way office-number support | Your real office number with two-way replies |
| Inbound pricing | Check charges for incoming replies | Always free; only outbound uses credits |
| EHR and CRM connection | Check sync direction and supported actions | Read and write record actions where supported |
| AI conversations | Check multi-turn voice and SMS support | Voice and SMS agents collect, qualify, and escalate |
| Workflow branching | Check channels, delays, and reply rules | SMS, email, and AI call branches with stop-on-reply |
| Team coordination | Check assignment and handoff tools | Shared inbox, assignments, notes, tasks, and role access |
| Compliance | Check BAA and protected patient workflows | HIPAA support, BAA, OTP-secure chat, and 10DLC guidance |
| Multi-location support | Check central and local controls | Master-admin, per-location billing, reseller and MSO models |
| Product breadth | Check included channels and tools | eFax, forms, review workflow, and Chrome extension bundled in |
Built for Compliance-Sensitive Conversations
Patient conversations can include protected health information (PHI). Emitrr supports HIPAA-aligned workflows, with a Business Associate Agreement (BAA) available for healthcare customers.
HIPAA
Compliant
SOC 2
Type II
Trained for HIPAA-sensitive conversations with compliant scripting logic
Do-not-call lists, STOP requests, and consent capture are managed automatically on voice and SMS
Lowers the risk of spam, spoofed numbers, and misrouted conversations
Every call and text is logged with a transcript, recording (for calls), and AI summary
TLS 1.2+ in transit and AES-256 for stored data
Independently audited on security, confidentiality, process integrity, availability, and privacy
Staff see only the conversations and records their role requires
Redundancy across Availability Zones, with an RTO of four hours and an RPO of one hour or less
Real Results From Businesses Using Emitrr’s Webchat
Josey Medical Clinic relied on time-consuming phone calls to stay in touch with patients, which was costly to maintain across two locations, and their website wasn’t converting visitors into booked appointments. After adding Emitrr’s chat widget alongside automated SMS and appointment reminders, the clinic saw a sharp jump in website conversions and freed up significant staff time previously spent on manual outreach.
Read the full Josey Medical Clinic storyHow Josey Medical Clinic Boosted Website Conversions With Emitrr
Josey Medical Clinic, primary care, urgent care, and wellness services, 2 locations (San Antonio, Texas)
4X
more website conversions
80+
hours of manual work saved
3x
Online reviews
4.9/5
Average rating across 400+ reviews
1,000+
Customers using the Emitrr platform
High volume
Handles simultaneous, high-volume call traffic without added staffing
Fewer routine calls
Automated refill and routine-call handling has cut overall call volume meaningfully for healthcare customers
Simple, Bundled Pricing
Webchat is bundled with Emitrr’s texting, AI Agent, and scheduling products, or available as an add-on. No separate fee for chat-to-SMS handoff, it’s part of the same messaging platform.
No credit card required to start · Flexible, usage-based pricing across voice and SMS
Frequently Asked Questions
Yes. Emitrr’s business texting software sends from your office number, and replies reach a shared inbox. Staff can continue the conversation from the same number.
No. Inbound messages are always free. Only outbound messages use credits, so patient and customer replies do not add an inbound charge to your account.
Yes. Supported number hosting and porting let texting, calling, and call routing use one number. Keep the number your patients and customers know.
Yes. Integrations such as athenahealth, eClinicalWorks, Tebra, and DrChrono connect texting with records. Reminder, confirmation, and AI read or write actions depend on the integration’s support.
Yes. AI can hold multi-turn conversations, collect defined information, and hand off to staff when needed. Routine questions and information collection can continue without staff writing every reply.
Broadcast recipients become active inbox conversations when they reply. Staff can assign and respond individually without every outgoing message creating an open thread.
Emitrr offers HIPAA support and a BAA for healthcare customers. Use OTP-verified secure chat for PHI when standard SMS is inappropriate. These protected workflows support sensitive patient communication.
Yes. Manage local numbers through one account with master-admin controls and per-location billing. Reseller or MSO models and enterprise credit pooling support multi-location usage.
Ready to put your calls and texts on autopilot?
See how Emitrr’s AI Agent can work for your business — live on your current number in days.