Author Archives: Shefali Jain

What is a missed call chatbot? The number of inbound calls you receive on your business phone number is equivalent to the number of opportunities you have to grow your business. As a small business, you want to ensure you … Read More

The text messaging charges are dependent on the type of message encoding. There are two types of message encoding which are: GSM-7 and UCS-2.  Let’s see what constitutes these encoding methods in simple terms: 1. Any message that contains only text … Read More

Introduction Patient communication has shifted to text. Patients want quick confirmations, easy rescheduling, and simple ways to reach the front desk without waiting on hold. For practices using Athenahealth, texting is no longer a nice-to-have, it’s a core part of … Read More

Introduction  Faxing may no longer rely on bulky machines and phone lines, but the expectations around it have changed dramatically. Businesses today want faster delivery, tighter security, smoother integrations, and pricing that actually makes sense. As more teams share their … Read More

Introduction Although faxing may seem outdated, it is still a common practice in the medical field. Medical records, insurance documents, lab results, and referrals are frequently sent by fax. When these faxes are misdirected, staff time is los,t and patient … Read More

Introduction If you’re searching for RingCentral integrations, you’re likely trying to answer one core question:  Will RingCentral actually connect with my business tools in a way that saves time, or just move conversations from one place to another? RingCentral is … Read More

Introduction Wondering how to set up automated reminder and recall workflows in Athenahealth? We got you.  Recalls and reminders are time-consuming but extremely important tasks to perform when running a healthcare practice. But what if there was a way to … Read More

Introduction Patient communication in healthcare is shifting rapidly toward text, be it for sending appointment reminders, schedule updates, follow-ups, prescription alerts, etc. And for practices using Athenahealth, SMS is one of the most effective ways to reach patients at scale. … Read More

Introduction On the surface, requesting a prescription refill through Athenahealth looks straightforward. A patient submits a request, the provider reviews it, and the prescription gets sent to the pharmacy. Done. But if you’ve ever worked the front desk at a … Read More