Introduction to AHT Time taken to resolve a customer query is of the utmost essence when it comes to call centers. Valuing your callers’ as well as your organization’s time is very important and hence should be your top priority. … Read More
Introduction After-call work is the work performed by an agent after a customer interaction. It typically includes tasks such as keying activity codes, updating customer databases, filling out forms, initiating outbound contact, and similar tasks that need to be done to … Read More
Introduction Most service-based businesses thrive on efficiency and excellent customer management. To run successful operations in today’s technology-driven world, businesses need to be smart and focus on saving time as well as effort. Automated reminder calls are one of the … Read More
Introduction to EHRs Electronic Health Records are electronic documentation of the patient’s medical sheet. An Electronic Health Record includes all the administrative data of the patient like progress records, demographics, past medical history, medications, and more. The rise in the … Read More
Introduction As per the Mobile Marketing Association, open rates for SMS are around 98%. Harnessing the power of mass texting service for employees has changed the way we communicate with team members. Employee mass texting services are essential for companies … Read More
Introduction Reducing no-shows and keeping appointment slots booked are probably some of the most painstaking things in a healthcare practice. To keep your practice up and running, you need your patients to show up. Appointment reminders will help you curb … Read More
Introduction One out of three patients are referred to a specialist, in the United States. The referral process in the healthcare industry is dependent on the health insurance plan of a patient and the primary healthcare providers (PCPs). Once it is … Read More
Introduction Call pop is a feature that displays important caller and account information about a customer on the call center agent’s screen. It is an important functionality for businesses that seek to improve the customer experience while ensuring control over … Read More
Introduction In current times where the internet is our go-to for everything, businesses need to pay special attention to online business reputation management as around 87% of consumers go online and read online reviews for local businesses whereas 73% of … Read More
Introduction Providing care for patients is one thing; earning their trust is another. And trust isn’t built only during in-clinic visits. It grows in the moments in between, through doctor SMS templates, thoughtful reminders, and timely updates that make patients … Read More
Introduction Beyond connecting friends and family, SMS is now being utilized in the healthcare industry for patient communication. Because of the speed, efficiency, and ability to be HIPAA-compliant, SMS for doctors is something that healthcare professionals are quickly switching towards. … Read More
Introduction As another year draws to a close, businesses around the world take a moment to appreciate their clients, colleagues, and teams who made the year meaningful. Sending a warm business New Year message is more than a seasonal gesture; … Read More
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