Latest Articles & Insights

Why Epic Hospital Call Centers Are Often Overwhelmed

Introduction Did you know that in 2026, a staggering 70% of patients prefer texting over calling for healthcare-related inquiries? This preference highlights a growing disconnect between patient expectations and the traditional communication methods still prevalent in many hospital settings, particularly … Read More

How Hospitals Combine MyChart and SMS for Better Patient Engagement

Did you know that in 2026, over 75% of patients prefer text messages over phone calls for healthcare appointment reminders and updates? This significant shift in patient preference highlights a critical need for healthcare providers to evolve their communication strategies. … Read More

MyChart Messaging: How Patient Communication Works in Epic

Did you know that a significant portion of patient communication challenges stems from fragmented systems? In 2026, patients expect seamless, instant interactions with their healthcare providers, a demand that traditional systems often struggle to meet. While Electronic Health Records (EHRs) … Read More

How Automation Improves Patient Access for Epic Health Systems

Introduction In today’s fast-paced healthcare landscape, patient access is more critical than ever. Patients expect seamless, immediate, and convenient ways to interact with their healthcare providers. For organizations leveraging robust Electronic Health Record (EHR) systems like Epic, enhancing patient access … Read More

10 Hospital Workflows Epic Still Requires Staff to Do Manually

In the ever-evolving landscape of healthcare technology, Electronic Health Records (EHRs) like Epic have revolutionized patient care by centralizing information and streamlining clinical processes. Epic, a leading EHR system, offers a robust suite of tools for managing patient records, clinical … Read More

Epic Scheduling Challenges (And How Clinics Solve Them)

Did you know that in 2026, an estimated 65% of patient no-shows could be significantly reduced with proactive communication strategies? That’s a staggering amount of missed appointments and potential revenue left on the table. For healthcare clinics relying on robust … Read More

How Hospitals Build a Digital Front Door on Top of Epic

In today’s increasingly digital world, patients expect healthcare experiences that are as convenient and accessible as their online banking or shopping. They want to book appointments, ask questions, and manage their health information with a few clicks or taps. For … Read More

How Hospitals Improve Patient Communication Without Replacing Epic

Introduction In today’s healthcare landscape, patient satisfaction is paramount. Patients expect timely, accessible, and personalized communication, much like they experience in other industries. However, many hospitals grapple with how to meet these evolving expectations without undertaking the massive, costly endeavor … Read More

Epic SMS Integration Guide for Healthcare Practices

In the fast-paced world of healthcare in 2026, efficient and effective patient communication is no longer a luxury—it’s a necessity. Patients expect timely updates, convenient appointment reminders, and easy ways to connect with their providers. While Electronic Health Records (EHRs) … Read More

How Multi-specialty clinics Automate Referral Communication on Top of Epic

In today’s fast-paced healthcare environment, efficient communication is not just a convenience—it’s a critical component of patient care and operational success. For multi-specialty clinics, managing the intricate web of patient referrals, especially when relying on a robust system like Epic, … Read More

How Epic Hospitals Recover Missed Calls Automatically

Did you know that healthcare organizations can lose an estimated $1.5 billion annually due to missed appointments and patient communication breakdowns? In the fast-paced world of healthcare, especially within large hospital systems that often utilize Electronic Health Records (EHRs) like … Read More

How to Choose a Secure Fax Service for Your Medical Practice

Introduction In the fast-paced world of healthcare in 2026, secure and efficient communication is paramount. While digital transformation has swept through many industries, faxing, surprisingly, remains a critical component of healthcare operations. However, not all faxing methods are created equal, … Read More