Introduction Technology helps us reduce our workload while giving us the tools to work smarter and more efficiently. For businesses, this means saving time while generating more profits. It also means easy communication and increased brand awareness.  And the benefits … Read More

What is Contact Center Terminology?  Contact Center Terminology or simply put Call Center Terminology is a list of contact center terms that are used in the day to day communication with contact center stakeholders to refer to the operations aspects … Read More

Introduction to dental office text messaging With the majority US population using text messaging for both personal and professional purposes, it is quite clear that this form of communication is effective, not just in terms of costs, but also time … Read More

Introduction  In today’s world, where information has become a tradable commodity, it is mandatory for healthcare organizations and associates to safeguard data provided by patients by becoming HIPAA compliant. As more and more healthcare service providers began to rely on … Read More

Introduction Gone are the times when people had the time and energy to visit the clinic to book appointments or even call for that matter. These days people want to book things on the go. It takes some amount of … Read More

Introduction HCAHPS stands for Hospital Consumer Assessment of Healthcare Providers and Systems, which is a patient satisfaction survey administered by healthcare practitioners and/or facilities. This survey is standardized, national, and publicly reported, and allows comparisons of hospitals on various areas of … Read More

Admittedly, there are more financial barriers to dental care than other kinds of healthcare, and, consequently, an estimated 37 million Americans don’t have dental insurance and have no idea about Dental treatment consent. But as technology improves over time, so do … Read More

Introduction Have you ever wondered how your call gets connected to the right person when you contact a call center? That smooth transfer isn’t a coincidence, but it is the work of something called an Automatic Call Distributor (ACD). In … Read More

Call Centre KPIs KPIs or Key performance indicators can be seen as the guiding light for any call centre. They help the call centre perform at its best by providing valuable insights. These insights cover various aspects of performance in … Read More

Introduction  SMS has been one of the most reliable forms of communication since the inception of modern-era communication channels. From personal updates to critical notifications, text messages have been the primary way to share important information such as educational alerts, … Read More

Introduction Ever missed an important campus update because you didn’t check your phone in time? Or have students told you they didn’t see an urgent message? In today’s fast-paced world, keeping everyone on the same page is more crucial than … Read More

Introduction Did you know that nearly 1 in every 5 calls to businesses ends up being abandoned before a conversation even begins? That’s 20% of potential customers walking away and often without ever getting their questions answered or issues resolved. But what exactly does … Read More