Top 10 VoIP Software For Therapists

Introduction

With the constant evolution of communication, there is a growing need for a hybrid or remote practice model that should be secure as well as flexible, specifically for mental health professionals, and a HIPAA-compliant VoIP software for therapists fulfills the need by being a cost-effective, scalable, and feature-rich solution. There are plenty of VoIP software for therapists, but when it comes to therapists and clients, any VoIP system will not work; instead, it needs to be HIPAA compliant and secure.

In this blog, we are going to have a look at the top 10 HIPAA-compliant phone services for therapists that are specifically designed for therapists and contain all the must-have features to qualify for the list for being the best platform for therapists.

Overview Of VoIP Phone System for Therapists

Unlike other phone systems that use phone lines and physical hardware setups, A HIPAA-compliant phone service for therapists harnesses the power of internet connectivity to manage calls. For therapists, it offers even more flexibility, lower cost, and also access to some advanced and cutting-edge features such as call routing, voicemail transcription, automated reminders, and secure texting, all from a single platform

Why Therapists Need a VoIP Phone System?

Flexible Availability Without Boundary Violation

Most of the time, clients expect that their therapist is available for them whenever they need, but for any professional, practically, it is not possible. Here is where a HIPAA-compliant phone service for therapists comes into picture, which can allow you to forward your calls, route them when you are not available. This way, you can stay accessible every time your clients need you.

Why Therapists Need a VoIP Phone System?

Call and Voicemail Transcription for Clinical Notes

Listening to voicemails and noting down the call notes is, as usual, a time-consuming process. With a robust HIPAA-compliant phone service for therapists, calls as well as voicemails can be transcribed easily, which helps you capture important client information with minimum effort.

Multi-Location and Multi-Therapist Coordination

With HIPAA-compliant phone service for therapists, it doesn’t matter if you are a part of a group practice or work in different locations, as it allows you to seamlessly communicate with team members. A HIPAA-compliant phone service for therapists

is also capable of routing calls to other therapists if needed, and sharing lines or extensions helps ensure no client call is missed, no matter where the therapist is.

HIPAA-Compliant Call Logging and Audits

Compliance with industry standards is the top priority. A VoIP phone system for healthcare should be HIPAA compliant to ensure that patients’ records are kept safe and secure.

Virtual Receptionist for Smooth Client Interactions

Missed calls also mean missed opportunities. Here is when a VoIP phone system with a virtual receptionist feature comes into play, as it is automated yet customized to greet clients, direct them appropriately, and even schedule appointments. It not only gives your client a professional first impression but also saves you from the hassle of answering calls while you are in a session.

Real-Time Call Insights

A robust VoIP software for therapists gives you several insights into various call metrics. Details about incoming calls, missed calls, call durations, and more. These insights help you identify the peak hours, manage call flows, and optimize the workflow accordingly.

Secure Texting

In healthcare, ensuring security and privacy is non-negotiable, and a VoIP phone system offers encrypted and HIPAA-compliant texting as well as a phone system to communicate with clients safely and securely.

Automated No-Show Follow-Up

No shows can be frustrating at times, as they affect your schedule. A HIPAA-compliant phone app for therapists is also capable of sending reminders or follow-ups, messages to clients in case they missed their appointment.

Client Segmentation and Tagging for Communication

Each and every client is different, and a VoIP phone system with the feature of tagging and segmentation feature allows you to categorize the client based on their therapy type and specific needs. This not only allows you to send personalized messages and reminders but also makes communication relevant.

Features to Look for in a VoIP phone system for Therapists

Call Queue

While looking for a HIPAA-compliant VoIP software for therapists, you need to ensure that the HIPAA-compliant phone app for therapists offers a call queue feature to help you manage high call volume to help you manage callers in a virtual line. Through this feature, clients can hear hold music or even a recorded message while they wait to make sure that no one gets ignored, even in peak hours.

Mobile Integration

Mobile integration for therapists is as necessary as a call queue for clients, as with this feature in place, therapists can take work calls on their own mobile phone without disclosing their personal details. They can stay connected with their clients while maintaining professional boundaries.

Missed-Call-to-Text

Missed call to text is another important feature that is capable of sending you a text every time you miss a call It is also considered to be a lifesaver, specifically for solo medical practitioners who can not always attend customers’ calls. It also gives assurance to clients that your therapy practice cares for them and will get back to them soon.

Call Encryption and Security

Communication and security go hand in hand, especially when it comes to dealing with patients’ or clients’ data. By adhering to industry standards, you ensure that every conversation between the client and the therapist is secure as well as protected. You need to opt for a VoIP software for therapists that offers end-to-end encryption.

Call Transfer

Call transfer comes in handy in situations when a client wants to talk to another therapist or any other department. This not only keeps things seamless for clients but also reduces the unnecessary burden on therapists.

Call Forwarding

Call forwarding becomes important as it redirects incoming calls to another number. It is useful if you’re working remotely or stepping out, but still want to be reachable. Hence, it is an important feature you need to look for while choosing a HIPAA-compliant phone app for therapists.

User & Extensions

One of the notable features of the HIPAA-compliant phone app for therapists is that it offers the feature of adding multiple users with their own extensions, which is a great option for group therapy practices or clinics, as each therapist or team member has their own assigned line that too under one system.

AI Transcription

AI transcription is another feature that you need to look for while opting for a VoIP phone system for therapists, as with this feature, you can automatically make notes from calls or voicemail without any extra efforts.

Text-Enabled Office Phone Systems

While opting for a HIPAA-compliant phone app for therapists, you need not opt for a new number, but the biggest benefit of this modern HIPAA-compliant phone system is that you can keep your existing phone number and can also text-enable it.

Multi-Location Support

If you are a solo therapist or a large practice, this feature is beneficial for those who have their offices in more than one location. So basically, if you are operating from different locations, you need to have a centralized system that can give you access to offices in different locations and a robust VoIP phone system for therapists makes it possible easily.

Integration with EHR/PMS

A VoIP phone system for therapists becomes less competitive if it is not able to integrate with your existing EHR or PMS system. A HIPAA-compliant software for therapists should seamlessly integrate with your existing system so that you have all the details available in one dashboard, and you do not need to switch between tabs to fetch client information.

Call Pop

Call pop is an important feature that you need to look for while choosing the HIPAA-compliant software for therapists. It helps you to give the details about the client, such as name, number, or note, when your client calls, so that you have the context of the conversation before even before you answer the call.

Automated Appointment Reminders

A VoIP phone system that goes beyond the call is what every therapist wants, and in a HIPAA-compliant software for therapists like Emitrr offers exactly that as it not only helps in reducing no-shows but also helps the clients to stay on track with therapy and saves your staff from making manual calls.

Interactive Voice Response (IVR)

Manually receiving a call and guiding them to other departments or a therapist indeed takes a lot of time. Here is when the IVR feature of a HIPAA-compliant VoIP phone system excels, as it is capable of guiding clients to the right person or department without wasting time, just like a virtual receptionist.

Auto Attendant

Auto attendant is also capable of answering calls and directing them without any human intervention. It not only gives your practice a professional look but also makes sure that clients always get routed correctly.

High Call Quality and Reliability

A communication, when it is smooth, is always considered to be good, hence, it is important for you to verify the call quality as well as reliability before opting for the HIPAA-compliant software for therapists. As no dropped calls also means consistency, which is important for clients when especially when they are opening up.

Reporting and Analytics

Data and analytics are always important when it comes to any practice, and an ideal platform like Emitrr is capable of providing insights about different categories such as call volume, response time, missed calls, and more!! These insights not only help you identify the areas of improvement but also in optimise the workflow.

Integrations Required for Therapists’ VoIP Phone System

EHR

SimplePractice
TheraNest
TherapyNotes
Jane App
Kareo Behavioral Health
Epic
Praxis
Cerner
NextGen

1. Emitrr

Emitrr is an all-in-one HIPAA-compliant communication platform that is designed keeping in mind healthcare and therapists in mind. This HIPAA-compliant software for therapists

offers a simple, easy-to-use yet powerful platform that is a robust platform for voice calls, texting, appointment reminders, and two-way messaging. With automation capabilities, the best HIPAA-compliant phone app for therapists offers therapists the ability to reduce the time spent on following up and no-show management. It is an ideal VoIP software for therapists. Here is a quick look at the best HIPAA-compliant phone app for therapists:

Emitrr Features

IVR/Call tree with forwarding on key press: Emitrr’s IVR (Interactive Voice Response) allows users to set up multiple branches in the call flow so that calls can be directed based on the caller’s input.
Call routing: The call routing feature routes the caller automatically to the most appropriate person and saves precious business hours.
Call queue groups: Using the call queue feature, you can send calls to a pre-defined extension or group of team members who are assigned to handle specific queries.
Extension: Forward calls to an individual’s direct extension to quickly connect with the intended contact. And allow each team member to have their own dedicated extension to customize forwarding preferences as per their availability.
Ring everyone: Set calls to ring to all available team members simultaneously, ensuring the call gets answered by the first available person.
Another call tree: Forward calls to an entirely new call tree or IVR, to provide more options or direct callers to specialized teams.
Setup call groups with multiple extensions/team members: Set up a call queue with multiple team members or extensions, allowing calls to route to a group rather than a single person.
Call recording settings: Automatically record all outgoing and incoming calls for training, compliance, or quality assurance purposes.
User-specific working hours: Set specific working hours for each user to ensure calls are only forwarded to them when they are available.
AI feature: The best HIPAA-compliant phone app for therapists is currently building AI features that will come in handy in improving customer communication via calls.
Toll-free numbers: Allow your customers to call you for free.
Call pop feature: Access caller information and calling history during a live call to offer a quick resolution.
Multi-location management: Manage the calling performance of your business across multiple locations.
Missed call text: Use this to send automated SMS to callers whose calls go unanswered.
Quick dialer: Offers a dialer button that allows you to dial quickly without changing screen or typing the number.
Bulk/Mass text messaging: Send 1000s of SMS and achieve a 98% open rate with bulk texting or mass texting.
Online appointment bookings: Easily schedule messages through your website or by sending a link. Customize each booking by (visit type, insurance details, provider, location).
Automated text reminder: Send automated reminders via email, text, and voice.

VoIP security features:

End-to-end encryption: This ensures that all the messages in transit are encrypted so that they cannot be accessed or intercepted by unauthorized parties.
Access controls: Limit who can access patient data on your portal. Also, create activity logs for each user to monitor overall activity.
File sharing: Share important documents like health insurance details, lab reports, test reports, etc., through a secure portal that can’t be traced by carriers.
Data privacy: Emitrr follows important data protection measures to keep sensitive patient information private, including how it is stored and shared.
Secure text messaging: The secure text messaging feature, when enabled, redirects you to a secure gateway where you can access and share data with your patients safely.
2FA: Set two-factor authentication to add an additional layer of security and to keep your patient data safe.

Pros of Emitrr

No downtime: Emitrr is thoroughly tested and offers 99.99% uptime for uninterrupted calling.
Seamless integrations: Emitrr can seamlessly integrate with over 1000+ CRM, EHR, and PMS tools, among others.
Superior call quality: This call transfer software comes with HD voice quality to offer a seamless calling experience to your customers.
User-friendly VoIP features: Emitrr offers a streamlined dashboard that is intuitive and very easy to navigate.
Easy dashboard setup and training: Setting up Emitrr requires minimal training and setup, ensuring quick onboarding of customers.
User-friendly: Emitrr has an intuitive dashboard that is very easy to navigate and use.
Affordable & flexible pricing: Emitrr offers great features at a very affordable price, offering the best value for money.
Excellent customer service: Emitrr offers excellent customer service and is even rated 5/5 on Capterra for the same.
HIPAA compliant & secure voip for healthcare: Emitrr is not only HIPAA compliant, but it also complies with BAA and offers advanced security features like limited access to call recordings, user access management, end-to-end encryption, and more.

Cons of Emitrr

More advanced features are being launched.

Emitrr Pricing

Emitrr offers different pricing plans for different capabilities. For VoIP, there are 2 pricing plans – Standard and Professional.

Standard: $20 per user per month
Professional: $25 per user per month

Emitrr Integration

The best HIPAA-compliant phone app for therapists seamlessly integrates with over 500 EHR/PMS software, including:

Emitrr Customer Support Channels

Phone: Call Emitrr at +1 (210) 941-4696
SMS
Live chat: Chat with Emitrr’s live representatives
Knowledge base
Email: Send email to Emitrr’s support team at [email protected]
FAQs/forum

Emitrr Reviews & Ratings

The best HIPAA-compliant phone app for therapists has a cumulative rating of 4.8 on Capterra and 4.7/5 on g2. Have a look at what Emitrr users are saying:

“You have it all integrated into one platform, the signatures, the amount of characters, you can attached files, send photos. You are able to create and send forms. Unlimited amount of things we can use and take advantage of.”

“Emittr’s on boarding was superior to other texting software companies. We found the platform to be user friendly for clients and internal staff. The live chat feature on website is outstanding.”

Source: Capterra

2. Nextiva

Nextiva is another HIPAA-compliant phone for therapists that combines as well as other productivity tools, such as call recording, analytics, and voicemail-to-email. It is a robust HIPAA-compliant phone for therapists that streamlines client communication. Here is a quick overview of this VoIP phone system for therapists.

Nextiva Features

Smart call routing: Routes incoming calls smartly as per the availability of the agent.
Conversational AI: Use advanced conversational AI to allow callers to use their natural language when describing the issue.
Call presence: Lets you monitor the phone status of your employees.
Voicemail notifications: Get notified when someone leaves a voicemail.
Anonymous call rejection: Turn on this feature to automatically reject anonymous calls.
AI voicemail transcription: Utilize AI to get the summary of a voicemail.

Pros of Nextiva

Competitive pricing: With pricing options starting at $20 per user per month, Nextiva offers competitive pricing.
Offers app for remote calling: This healthcare voip phone system comes with an app that allows you to make calls from anywhere, anytime.
Good call quality: Nextiva offers good call quality and HD voice clarity, if the internet connection is stable.

Cons of Nextiva

Dropped calls & audio problem: Many users have complained about facing audio problems when using this voip phone, some even highlighted how randomly the call drops.
Binds you in a contract: Nextiva offers contractual pricing models, so once you sign up for it, you are bound in a contract.
Difficult to navigate and use: Many users have highlighted that it is a bit difficult to use Nextiva.
Limited integration with EHR/PMS: This software may offer integration with your existing EHR/PMS tool via API, which can be inconvenient for some.

Nextiva Pricing

There are four Nextiva pricing options available:

Digital: $20/user/month
Core: $30/user/month
Engage: $40/user/month
Power Suite: $60/user/month

Nextiva Integration

This HIPAA-compliant phone for therapists has not listed the EHR/PMS tools that it integrates with, we think it facilitates these integrations with API, which could be an inconvenience.

Nextiva Customer Support Channels

Phone
Email
Live chat
Ticket submission

Nextiva Reviews & Ratings

This HIPAA-compliant phone for therapists has a rating of 4.5/5 on g2, and here’s what Nextiva users are saying:

“It does allow for some more advanced call flow features than some other VOIPs provide. However, there are VOIPs that provide all these same features self-service without wasting hours of time everytime you need a small change.”

“I like that Nextiva is HIPAA compliant and that everything can be done easily online. All the UI’s are easy to understand and use. If something is tricky, their support team is quick to answer. I like that there is more control on the user end than having to always call support to implement a change.”

Source: G2

3. JustCall

JustCall is another VoIP phone system for therapists that is known for smoother client check-ins, follow-up texts, and a clean record of every interaction. This HIPAA-compliant phone for therapists also offers thera[ist the ability to set up phone numbers for different practitioners or departments to help larger practices stay organized. Here is a quick overview of this HIPAA-compliant phone for therapists:

JustCall Features

HIPAA compliance: Comes with advanced encryption, secure call recording, and strict access controls to protect patient data.
AI-powered analytics: Track sentiment analysis, emotion detection, keyword spotting, and call scoring to monitor and improve call quality.
EHR/EMR integration: Automatically logs calls, AI-powered summaries, and notes directly into EHR/EMR software for seamless documentation.
Automated workflows:Send appointment reminders and follow-ups via call and SMS, reducing manual workload.
AI voice agent: Answers FAQs and books appointments after hours or during peak times.
Intelligent call routing & IVR: Use advanced call routing and interactive voice response to connect patients to the right department quickly, even during emergencies.

Pros of JustCall

HIPAA-complaint healthcare VoIP system: Robust HIPAA-compliant security and privacy controls.
Seamless integration: This HIPAA-compliant phone for therapists integrates seamlessly with many EHR/EMR systems for automated documentation.
Powerful AI features: Comes with many AI features for analytics, coaching, and workflow automation.
Robust healthcare features: Reduces administrative burden and improves patient experience.
Scalable: This HIPAA-compliant phone for therapists is highly scalable for clinics, hospitals, and telehealth providers.

Cons of JustCall

Requires customization: Some advanced features may require setup or customization for full benefit.
Hidden pricing: Pricing details for healthcare-specific plans are not fully transparent on the website.
Difficult integration: Integration with specific EHR/EMR systems may require technical support or API configuration.
Usage limitations: Bulk SMS and some features may have usage limits or require higher-tier plans

JustCall Pricing

JustCall’s pricing options start at $29/user/month, but healthcare-specific pricing may vary based on compliance and integration needs.

JustCall Integration

This HIPAA-compliant phone for therapists has not mentioned any EHR/PMS software with which it integrates; it facilitates integration with many tools via custom API.

JustCall Customer Support Channels

Live Chat
Email Support
Phone Support
Help Center & Documentation
Onboarding & Training
AI Voice Agent

JustCall Reviews & Ratings

This HIPAA-compliant phone for therapists has a rating of 4.3/5 on g2, and here’s what users are saying about it:

“Occasionally, there’s a slight delay in connecting calls or syncing with third-party apps, but it’s rare and not a major issue. I would also love to see more customization options in reporting dashboards, though the current setup still gets the job done well.”

“The AI Voice Agent is a game-changer—it automates responses, provides real-time transcription, and handles follow-ups effortlessly.”

Source: g2

4. OhMD

OhMD is a healthcare communication platform that offers two-way secure texting feature that makes it easier for therapists to communicate with clients between sessions. With features like group messaging, video calls, and appointment reminders, this HIPAA-compliant phone service for therapists is useful for therapists in building client relationships even outside the therapy room. Let’s have a quick look at this VoIP software for therapists:

OhMD Features

AI voice assistant: Use OhMD’s new voice assistant to answer phone calls.
EHR integrations: Seamlessly connect OhMD with your existing PHM/EHR software.
Call-to-text: Give patients the ability to opt for a text conversation right from your phone menu, speeding up your communication workflow.
Broadcast & reminders: Send reminders and broadcast messages to your patients for different use cases.
Website chat: Add a website chat widget, and convert visitors into customers.
Video visits: Launch a patient video visit or phone call in a single tap from a text message.
Single-click calls: Call patients from the chat thread in a single click.

Pros of OhMD

HIPAA compliant: This HIPAA-compliant phone service for therapists is a HIPAA-compliant VoIP system for healthcare and comes with encryption and other essential security features.
Live website chat: This HIPAA-compliant phone service for therapists offers a live website feature that helps in converting visitors into potential patients.
Video visit: Using OhMD’s video visit feature, you can cater to your patients from anywhere and offer them more flexibility.
Plenty of features: This software comes with plenty of features, be it for texting, reputation management, or automation.

Cons of OhMD

Expensive: OhMD’s paid plan starts at $250 a month, which is quite expensive compared to other OhMD alternatives.
Lacks app: The biggest disadvantage of OhMD is that it does not offer an app even with the paid plan, which means it does not support remote calling.
Limited calling features: Since OhMD is mostly an SMS communication app, it supports very limited calling features.

OhMD Pricing

OhMD’s pricing plans start at $250/month, which is quite expensive.

OhMD Integration

This HIPAA-compliant phone service for therapists gets integrates with PMS and EHR software seamlessly, including:

Athenahealth
Allscripts
Cerner
DrChrono
AdvancedMD
Veradigm
Epic
eClinicalWorks

OhMD Customer Support Channels

Email
Wechat
Phone

OhMD Reviews & Ratings

This HIPAA-compliant phone service for therapists has a rating of 4.8/5 on G2 and here’s what OhMD users are saying:

“I like using OhMD because most patients have their phones set up to block unknown callers, and many don’t even check their voicemail.”

“I’ve only been using OhMD for about 2 months so I’m not sure what all I can do with it. What I use it for is to communicate with patients about scheduling appointments. I don’t like that I can’t message patients directly, and when they message me back, my entire office can see the conversation. I wish it were more private.”

Source: g2

5. Dialpad

Dialpad is another HIPAA-compliant phone app for therapists that offers real-time transcription as well as AI call summaries. This is specially designed for therapists who also very often work remotely. Let us have a quick look a this HIPAA compliant VoIP phone system for therapists:

Dialpad Features

Call routing: Direct incoming calls to the right department or individual based on set rules.
Call monitoring: Observing calls in real-time to ensure quality and provide support when necessary.
Call conferencing: Allowing multiple participants to join and communicate in a single call for collaborative discussions.
Call recording: Capturing calls for review, training, or compliance purposes.
Call center management: Overseeing call center operations, including staff, performance, and workflows.
Voicemail: HIPAA-compliant phone app for therapists that allows callers to leave recorded messages when the recipient is unavailable.
Custom IVR (Interactive Voice Response): Tailoring automated phone systems to guide callers through a menu based on their needs.

Dialpad Pros

System sound clarity: Offers clear audio quality for both voice and video calls.
Voice AI feature: Incorporates AI technology to enhance communication, such as transcribing calls and analyzing conversations.
Ease of Use: User-friendly interface, making it easy for users to set up and navigate the platform.
Precise transcription: This HIPAA-compliant phone app for therapists provides accurate transcriptions of calls for easy reference and documentation.

Dialpad Cons

Integration issues: Challenges with connecting Dialpad to other software and systems.
Limited features: Lacks some advanced functionalities available in competing platforms.
False advertising: The platform’s marketing may not align with the actual features or services provided.
Cancellation issues: Difficulties or complications when attempting to cancel the service.
Hidden fees: Unexpected charges or fees not clearly disclosed during the sign-up process.

Dialpad Pricing

This HIPAA-compliant phone app for therapists offers three pricing options:

Standard: $15/user/month
Pro: $25/user/month
Enterprise: Custom

Dialpad Integrations

This HIPAA-compliant phone app for therapists gets integrates with various CRM tools, including:

Salesforce
HubSpot
Zendesk
Pipedrive
Zoho
And more!

Dialpad Ratings

Capterra: 4.2/5
G2: 4.4/5

Dialpad Reviews

“Tactics DO Not Sign UP-Beware Deceptive Sales”

“Overcharged for Months with No Resolution – Terrible Customer Service!”

Source: Capterra

6. Weave

Weave is another comprehensive HIPAA-compliant software for therapists that includes VoIP calling, text messaging, appointment scheduling, payment management, and even patient reviews. Here is a quick look at this HIPAA-compliant software for therapists:

Weave Features

Call Logging: Records details of every call, such as time, duration, and caller information.
Call Monitoring: Allows supervisors to listen in on live calls to ensure quality and provide feedback.
Client Management: Organizes and stores client data for easy access and interaction.
Collaboration Tools: Enables team members to work together on tasks, share files, and communicate effectively.
Communication Management: Centralizes all client communications across different channels for better management.
HIPAA Compliance: This HIPAA-compliant software for therapists ensures that the system follows healthcare privacy regulations to protect patient data.
IVR: Interactive Voice Response lets callers navigate automated menus before speaking to a representative.
Live Chat: Allows real-time communication with clients or website visitors through instant messaging.

Weave Pros

Convenient Mobile Appointment Scheduling and Patient Communication: The ability to schedule appointments and text patients from anywhere enhances connectivity and accessibility.
Seamless Integration of Systems for Efficient Patient Communication: Accessing all systems through the app streamlines workflows and personalizes patient interactions.

Extensive Features: Weave offers an extensive suite of features that include two-way texting, reputation management, and a lot more.

Business Growth and Management Opportunities: Weave opens up new possibilities for business growth and management that were previously unimaginable.

Weave Cons

Concerns About Information Security in Software Integrations: Weave has problems of potential data breaches, making software integrations a less favorable option.

Issues with the Initial Setup and Onboarding Process: The initial setup is complicated and poorly handled, with inadequate support and incomplete phone installations.
Expensive Pricing: Weave plans and pricing are costly making it challenging for small businesses

Weave Pricing

Weave basic subscription starts at $399, $750 setup fee, and $100 for reviews. The price of the plan also depends on the plan you opt for.

Apart from this Weave also has different plans that depend upon their nature such as VoIP, number of texts, and a lot more. That also makes the pricing a bit more complicated.

If a business wants to go for weave then the expensive pricing makes it less favourable than its competitors.

Weave Integrations

This HIPAA-compliant software for therapists gets integrates with other business software and apps which include, but are not limited to:

Advanced MD
AVImark
Booker
Curve Dental
Cloud9 Software
DaySmart Vet
Dentimax
Dentrix
Easy Dental
Fuse
Mindbod
Pulse
DSN
Compulink
And much more!

Weave Ratings

Weave Capterra reviews & ratings: Weave has over 500 customer reviews and a rating of 4.3/5 on Capterra.
SimpleTexting g2 reviews & ratings: On g2, Weave has more than 300 reviews and a rating of 4.5/5.

Weave Reviews

Here’s what customers are saying about this HIPAA-compliant software for therapists:

“We love it! It was the best investment we made. The feedback we get from patients is so positive and they are so happy we are using this platform for our communication needs.”

“Awful. I wish we never signed up with Weave. I will be looking into other communication software and asking for a full refund. This is a joke of a company.”

Source: Capterra

7. RingCentral

RingCentral is also a VoIP phone system for therapy practices that manage multiple or large teams. With features like video conferencing, call forwarding, IVR, and call analytics, it is also capable of managing complex communication needs. Here is a brief description of this VoIP phone system for therapists:

RingCentral Features

Call Center Management: Oversees and optimizes the day-to-day operations of a call center to ensure efficient service and performance.
Call Transfer: Allows agents to seamlessly pass a call to another team member or department for further assistance.
Reporting/Analytics: Provides data-driven insights on call center performance to help identify trends and optimize operations.
Caller ID: This VoIP software for therapists displays the caller’s information, such as phone number and name, to help agents personalize their responses.
Call Monitoring: Supervisors listen in on live calls to evaluate agent performance and ensure quality service.
Call Recording: Automatically records calls for future reference, quality assurance, and compliance purposes.
IVR/Voice Recognition: Automates call routing by offering menu options or recognizing voice commands for faster service.
Call Routing: Directs incoming calls to the appropriate team or agent based on predefined criteria for efficient handling.
Automatic Call Distribution (ACD): Distributes incoming calls to available agents based on factors like availability and expertise to improve call handling.

RingCentral Pros

Extensive Integrations: Easily integrates with over 200 tools like Salesforce, HubSpot, Microsoft Teams, and Slack to streamline workflows.
Comprehensive Communication Suite: A unified platform combining VoIP, video conferencing, messaging, and contact center features for efficient communication.
Security and Compliance: Provides strong encryption, multi-factor authentication, and HIPAA compliance to safeguard sensitive data, particularly in regulated industries.
Ease of Use: The platform’s intuitive interface and simple setup make it easy for teams of any size to use.

RingCentral Cons

Integration Limitations: The system may not seamlessly integrate with niche or custom software, limiting its usefulness for businesses with specialized workflows.
Customer Support Difficulties: Users experience long wait times and inconsistent answers from customer support, hindering quick issue resolution and causing potential disruptions.
Complex Setup Process: Businesses lacking IT support may find the setup process challenging, with customization taking longer than expected, delaying full implementation.
Occasional Call Quality Issues: Some users report dropped calls or poor audio, particularly during peak usage, which impacts communication effectiveness.
Basic Analytics Tools: RingCentral’s analytics may not provide the in-depth reporting required by businesses needing advanced data insights.
Mobile App Limitations: The mobile app is less user-friendly and prone to glitches, especially when compared to the desktop version.

RingCentral Pricing

This VoIP software for therapists offers a range of business communication plans:

Essentials: Starting at $19.99 per user/month (limited to 20 users)
Standard: Starting at $27.99 per user/month
Premium: Starting at $34.99 per user/month
Ultimate: Starting at $49.99 per user/month

RingCentral Integrations

Here are the integrations this VoIP software for therapists offers:

HubSpot
Google
Zendesk
Zoho CRM
Freshdesk
Zendesk Suite
LiveAgents
Appy Pie
And others

RingCentral Ratings

Capterra: 4.3 / 5
G2: 4.0 / 5

RingCentral Reviews

“poor level of knowledge with agents on the phone, difficult to understand phone agents”

“Predatory billing, company failed to provide working phone after 3rd contact by the owner. Close account only to be billed a $25 phone charge for the non working phone. Today 8 days later we have mailed it back and they have charged another $31 for service left open until they feel like processing the returned phone that didn’t work that they couldn’t replace.”

Source: Capterra

8. CallHippo

CallHippo is a cloud-based VoIP phone system that is affordable and easy to set up. It is indeed specially designed for therapists who need a phone system without breaking the bank. Let’s have a look at this VoIP software for therapists:

CallHippo Features

Call Recording: The process of capturing and saving phone conversations for training, compliance, or quality assurance purposes.
Call Reporting: Generating detailed reports on call data, such as volume, duration, and agent performance, to analyze trends and improve operations.
Call Routing: Directing incoming calls to the appropriate agent or department based on predefined rules or real-time availability.
Contact Management: Organizing and maintaining a database of customer or client contact information for easy access and communication.
IVR/Voice Recognition: An automated system that interacts with callers, allowing them to navigate options via voice or keypad input for routing or information retrieval.

CallHippo Pros

User-friendly: The platform is intuitive and simple for users to navigate, even without technical expertise.
Easy setup: Getting started with CallHippo is quick and hassle-free, with minimal configuration required.

CallHippo Cons

Unfair billing practices: Users have reported issues with unexpected charges or billing discrepancies.
Bad call quality: Some users experience poor call clarity or frequent disconnections.
Cancellation issues: Customers face challenges when attempting to cancel services, with delays or complications in the process.

CallHippo Pricing

Starts at $20 per user per month

CallHippo Integrations

This VoIP software for therapists gets integrated with various tools:

Slack
Salesforce Sales Cloud
Zapier
Freshdesk
Pipedrive
Zendesk Suite
ActiveCampaign
EngageBay CRM

CallHippo Customer Support Channels

Knowledge Base
Chat
Email/Help Desk
Phone Support
FAQs/Forum
24/7 (Live rep)

CallHippo Ratings

Capterra – 4.4 / 5
G2 – 4.4 / 5

CallHippo Reviews

“Terrible! Easter egg hunt to get any information or support. Nickel and diming for every single option. Once determined that a functionality is not working they have the guts to ask fixing their issues for a $2,000 fee. Terrible.”

“it’s a fraud, they charge us a year in advance and refuse to refund although we don’t use the service for long time !! i emailed customer service few times and they refuse to credit the next year . i have never heard of such thing !!! be carful !!!”

Source: Capterra

9. Vonage

Vonage is a strong VoIP phone system with a wide range of integrations with EHRs and PMS systems. For a therapist who wants to customize their workflow or wants to connect multiple tools, it offers this flexibility. Here is a quick look at this VoIP software for therapists:

Vonage Features

Call forwarding – Redirect incoming calls to another number or device seamlessly.
Call routing – Automatically route calls to the right team or individual.
Call screening – Identify callers before answering and filter unwanted calls.
Visual voicemail – Access and manage voicemail messages via a visual interface.
Voicemail-to-email transcription – Convert voicemail messages into text and send them to your email.
Call conferencing – Enable group audio calls with multiple participants.
Virtual receptionist (IVR) – Use an automated system to greet and guide callers.
Shared call appearance – Allow multiple devices to share the same phone number.
Call parking – Put calls on hold and retrieve them from another device or extension.

Vonage Pros

Simple Setup: The installation process is quick and hassle-free.
Diverse Features: Equipped with a wide array of functionalities to cater to different business requirements.

Vonage Cons

Poor Customer Support: Users have reported slow and unhelpful responses from the support team.
Limited Compatibility: Integration with certain third-party tools and platforms is not seamless.
Challenging Interface: The platform’s design can be difficult to navigate and may not be user-friendly for everyone.
Mandatory Long-Term Contracts: Users are required to sign lengthy contracts, which might feel restrictive.
High Costs: The service can be more expensive compared to other available alternatives.

Vonage Pricing

This VoIP software for therapists offers different pricing options:

Mobile: $19 per user per month
Premium: $29 per user per month
Advance: $39 per user per month

Vonage Integrations

This VoIP software for therapist gets integrated with various CRM tools, including:

Salesforce Sales Cloud
LiveAgent
Microsoft Outlook
Google Contacts
QuickBooks Online Advanced
Pipeline CRM
Textline
TenFold
And more!

Vonage Ratings

Capterra: 4.0/5
G2: 4.3/5

Vonage Reviews

“Disappointing SMS Services and Poor Customer Service from Vonage”

“Utterly unreliable and glitchy. Losing customers daily. Entire sales and tech support overseas and apathetic. I’m screaming into the void”

Source: Capterra

10. 8×8

8×8 is an end-to-end encrypted communication platform that supports voice, video, and chat all in one dashboard. This VoIP software for therapists is not only HIPAA compliant but also a great option for therapists looking to streamline client communication. Here is a quick look at this VoIP software for therapists:

Key features of 8×8

Automated Attendant: An automated system that greets and routes incoming calls to the correct department or individual.
Call Center Management: Features designed to supervise, manage, and optimize call center operations for better efficiency.
Call Conferencing: A functionality that allows several participants to join a single call for group discussions and collaboration.
Call Logging: The practice of recording details of each call, including time, duration, and contact information.
Call Recording Software: A tool that captures phone conversations for purposes such as quality control, training, or compliance.
Call Routing: The process of directing calls to the appropriate agent or department according to set criteria.
Mobile Access: The capability to use communication tools and services through mobile devices, offering flexibility and remote management.
Online Voice Transmission: The method of sending voice data over the internet, typically using VoIP technology.
IVR/Voice Recognition: Interactive Voice Response systems that leverage voice recognition technology to assist with call management and navigation.

8×8 Pros

Ease of Use and Flexibility: This VoIP software for therapists offers an intuitive hosted system that’s simple to set up and maintain, while delivering exceptional performance.
Consistent Call Quality: The platform ensures clear, high-quality calls, maintaining superior voice clarity for each conversation.
Powerful Features and Reliable Connectivity: This VoIP software for therapists delivers robust communication features and stable connectivity, greatly enhancing business communication.
Smooth Mobile App Integration: 8X8 seamlessly integrates VoIP handsets with mobile apps, providing a consistent and dependable communication experience.

8×8 Cons

Poor Customer Experience: The service resulted in a frustrating customer experience with inadequate resolution.
Unexpected Charges: Despite attempts to resolve the issue, the customer’s card was charged again the next month without any resolution.
Unhelpful Automated Responses: The customer’s attempts to resolve issues via email led to automated replies that provided no useful assistance.
Inadequate Support: The customer service team incorrectly blamed outdated phones for the issues, offering no viable solution.
Subpar Support Service: Interactions with 8X8 support were frustrating and didn’t effectively resolve the problems.
Ongoing Billing Problems: Recurring charges continued even after the customer tried to fix the issue.
Ineffective Automated Replies: Automated emails failed to provide meaningful support and didn’t address the customer’s concerns.
Incorrect Diagnosis and Unresolved Issues: Support agents misidentified the problems as outdated devices, preventing proper resolution.

8X8 Pricing

This VoIP software for therapists platform offers different subscription packages. The basic package starts at $24 per month for limited features.

8X8 Integrations

8X8 integration options include:

Slack
Microsoft Teams
HubSpot CRM
Freshdesk
Zendesk Suite
ServiceNow
Microsoft Outlook
Copper

8X8 Ratings

Capterra: 4.0 / 5
G2: 4.0 / 5

8X8 Reviews

“Horribly unreliable, inconsistent and no one is responding to our emails. The system its self worked okay without the integration but the inaccurate billing is wild to me.”

“Good VOIP phone service, but support has turned to garbage and apps are laggy”

Source: Capterra

How to Choose the Right Voip phone system for Therapists

Review Your Practice Needs

Before opting for a VoIP phone system for a therapist, it is important to assess the specific needs of your practice. Factors you need to consider include the size of your practice, the number of therapists using the system, and whether your practice has multiple locations. Understanding your day-to-day needs will help you choose the ideal software for your practice.

How to Choose the Right Voip phone system for Therapists

Ensure HIPAA Compliance

In the healthcare industry, even in the mental health profession, it is important to protect client confidentiality. Hence, you need to make sure that the VoIP software for the therapist you choose is built with healthcare privacy in mind.

Focus on Integration Options

Integration with your existing system is as important as ensuring privacy for the smooth functioning of the day-to-day workflow. Hence, whether you’re using an EHR (Electronic Health Record) or a practice management system, make sure the phone system can connect with it.

Analyze Available Features

If you are opting for a VoIP phone system for therapist, then you need to look beyond just making and receiving calls, as modern VoIP phones offer more features than just calling, such as voicemail-to-text, missed-call text replies, secure texting, call recording, and more. You need to prioritize tools that will help you maintain professionalism while also improving response times.

Explore AI and Automation Tools

Above all the features and considerations, it is important for your VoIP phone system to have some smart features like automatic call transcription, intelligent call routing, and even AI-generated call summaries. These AI capabilities reduce the administrative burden, even when you are not available.

Why Emitrr Is The Best VoIP Software For Software

Call, Text, and Automate in One Interface

When it comes to Emitrr’s all-in-one VoIP phone system for therapists then you not need to juggle between different platforms, as with this robust platform, you can not only manage calls but also send as well as receive text messages. Not only this it also gives you the capability to set up automated workflows, everything from one single dashboard.

Why Emitrr Is The Best VoIP Software For Software

HIPAA-Compliant and Secure

Emitrr knows the importance of adhering to industry standards and hence offers the best HIPAA-compliant phone for therapists, where every call and message with your client is secure. Apart from this, it also offers a secure texting feature, which you can also use to protect the protected health information of the clients.

Seamless EHR Integration

Emitrr is also capable of connecting smoothly with your EHR or PMS systems, which also means that you do not need to switch between tabs for different use cases. The benefit of seamless integration means you can sync appointments, client details, and communication history easily.

Secure Two-Way Conversations

Therapy is always two-sided, and we at Emitrr know this; hence, we offer features like two-way texting, where you and your client can communicate in real time. This wa,y conversation does not feel one-sided, and your clients also feel satisfied.

Missed Call Text Automation

In therapy practices, missed calls also mean missed opportunities as well as dissatisfied customers. Emitrr eliminates this problem by offering a robust feature of missed call text automation, where if you miss a call, it will send an automatic message to the client, making them feel heard.

Appointment Reminders + Review Requests

Emitrr also excels in automation, where you can also automate reminders that recues no shows. The feature list of automation does not end here, even after the appointment. You can also send feedback forms or review requests that help you improve your services without any extra efforts.

Call Transcription with AI

In therapy, it is important for you to have proper details about clients, like what they are saying, hence you can anytime need to revisit a conversation. Emitrr’s AI-powered call transcription offers accurate summaries of client calls, making it easier to manage clinical notes or follow-ups.

Pre-Built Flows for Scheduling & Follow-ups

Don’t have time to set up complex automation? Emitrr comes with ready-to-use templates for scheduling appointments, confirming bookings, and sending follow-up messages—so you can start saving time from day one.

AI-Powered Call & Message Routing

Whether it is about routing a call to the other therapist or another department, Emitrr AI does it flawlessly to ensure that every communication reaches to the right person instantly and efficiently.

Smart Follow-Ups on Missed Calls

As you already know that Emitrr sends text to clients whenever you miss a call, but its capability does not end here; it is also capable of scheduling follow-ups to make sure that no clients feel ignored or forgotten.

Voicemail Transcription

Listening to voicemails is indeed a time-consuming process, and Emitrr knows it hence, it offers you the capability to turn voicemail into text so that you can quickly review and prioritize client messages even during busy hours.

Add new lines or users as you grow

Scalability is another notable feature of Emitrr as it makes it very easy as well as efficient to add new lines or users as your practice grows.

Call analytics or reporting features

As we already talked about that data and insights are very important; hence, Emitrr offers the feature to allow you to track call volume, missed calls, response times, and more to help you improve your services.

Remote and On-Site Team Access

Whether your staff is working from the office or remotely, Emitrr makes it easy to stay connected. The platform works on web and mobile, allowing your team to manage calls and messages from anywhere.

FAQs

Is VoIP safe and HIPAA-compliant for therapy practices?

Yes, VoIP phone systems for therapists like Emitrr are safe as well as HIPAA compliant to ensure the security and privacy of the clients.

Can I use VoIP on my mobile phone or tablet?

Yes, most VoIP providers like Emitrr also offer mobile apps so that you can manage calls, texts, and voicemails securely from your phone or tablet even when you’re away from the office.

Is VoIP more cost-effective than a traditional landline?

Yes, a Modern VoIP system for therapists costs less than traditional phone services, along with offering more functionalities.

Will switching to VoIP affect my existing phone number?

Not necessarily, most VoIP providers like Emitrr allows you to port your existing number to their system.

Do I need special equipment to use VoIP software?

In most cases, no special hardware is needed for a VoIP phone system for the therapist. You can use your existing computer to operate a VoIP phone service.

Conclusion

By now, you must be knowing that opting for the best HIPAA-compliant phone for therapists

can be a game changer for your practice for all your calling needs. After careful consideration of the top 10 VoIP phone systems, Emitrr clearly stands out as the best VoIP phone system for therapists, as it is specifically built for keeping healthcare professionals in mind. Hence, we recommend you book a demo with Emitrr to see how it can help you simplify your calling needs.