MatrixCare X Emitrr Integration

MatrixCare manages your long-term care and senior living operations. Emitrr keeps families informed and appointment schedules running. Automate care updates, send admission forms digitally, and make sure every message is HIPAA-compliant, without adding work for your nursing team.

Planning to integrate Emitrr with Matrixcare? Review a quick checklist to understand what's required before integration.

Why Connect MatrixCare with Emitrr?

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Keep Families Informed Without Burdening Staff 

Mass messaging sends care updates, visiting information, and policy changes to family members automatically. Your nursing team stays focused on residents.

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Secure Communication for Sensitive Settings 

Every message to families and coordinators is HIPAA-compliant and encrypted. No risk, no gaps in compliance.

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Fewer Missed Therapy and Specialist Appointments 

Automated reminders reduce missed sessions by up to 90%. Consistent therapy attendance directly supports resident care outcomes.

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Paperless Admission From Day One 

Digital consent and admission forms go out via text before a resident arrives. Families complete them on their phone, no paper required.

Features You Get With the MatrixCare + Emitrr Integration

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Facility-Wide Family Communication Campaigns

  • Send updates, alerts, and policy changes to families and responsible parties by unit or care level.
  • Reach hundreds of family contacts with one message, no individual calls required.
  • Deliver visiting hour updates, event announcements, and care policy changes instantly.
  • Track delivery and read confirmation rates for accountability.

Therapy and Specialist Appointment Reminders

  • Send automated reminders for PT, OT, speech therapy, and external specialist visits.
  • Notify residents and family representatives in advance to reduce last-minute cancellations.
  • Patients confirm attendance via text, status syncs back to the MatrixCare schedule.
  • Set custom reminder timing for therapy vs. specialist visit types.
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Digital Admission and Consent Form Delivery

  • Send admission packets, care plan consents, and DNR forms to families via SMS before arrival.
  • Family members complete and sign forms from any device, paperless from the start.
  • Completed form data syncs into MatrixCare for administrative review.
  • Reduce in-person paperwork bottlenecks on admission day.

HIPAA-Compliant Messaging for Long-Term Care

  • Every message to families, coordinators, and discharge contacts is fully encrypted.
  • No PHI travels over unsecured channels at any point.
  • Complete message audit trail for compliance reviews and incident documentation.
  • Staff communicate via the facility number, never personal mobile devices.
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Key Use Cases

Front Desk Team

Send facility-wide family updates
Deliver admission packets digitally to families
Auto-remind families of specialist visit dates
Route family replies to the right care coordinator

Clinical Staff

Confirm attendance before daily sessions
Flag with pending unsigned consent forms
Alert care team to missed therapy sessions
Review completed forms

Practice Owners

Track therapy appointment compliance rates
Monitor communication delivery and response rates
Measure paperwork reduction at admission
Pull compliance audit trail

Frequently Asked Questions

How do I connect Emitrr with MatrixCare? 
Emitrr's onboarding team handles the integration. Most practices are live within a few days with no technical work required on your end.
Is this HIPAA-compliant? 
What features are included? 
Do I need new software or hardware? 
Can I enable only certain features? 

Ready to Connect Emitrr with MatrixCare?

Keep families informed, therapy schedules full, and admission paperwork digital, without adding a single extra task for your care team.

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