Author Archives: Shefali Jain

Introduction to AHT Time taken to resolve a customer query is of the utmost essence when it comes to call centers. Valuing your callers’ as well as your organization’s time is very important and hence should be your top priority. … Read More

Introduction After-call work is the work performed by an agent after a customer interaction. It typically includes tasks such as keying activity codes, updating customer databases, filling out forms, initiating outbound contact, and similar tasks that need to be done to … Read More

Introduction Most service-based businesses thrive on efficiency and excellent customer management. To run successful operations in today’s technology-driven world, businesses need to be smart and focus on saving time as well as effort. Automated reminder calls are one of the … Read More

Introduction to EHRs Electronic Health Records are electronic documentation of the patient’s medical sheet. An Electronic Health Record includes all the administrative data of the patient like progress records, demographics, past medical history, medications, and more. The rise in the … Read More

Introduction Reducing no-shows and keeping appointment slots booked are probably some of the most painstaking things in a healthcare practice.  To keep your practice up and running, you need your patients to show up. Appointment reminders will help you curb … Read More

Introduction One out of three patients are referred to a specialist, in the United States. The referral process in the healthcare industry is dependent on the health insurance plan of a patient and the primary healthcare providers (PCPs). Once it is … Read More

Introduction Call pop is a feature that displays important caller and account information about a customer on the call center agent’s screen. It is an important functionality for businesses that seek to improve the customer experience while ensuring control over … Read More

Introduction Beyond connecting friends and family, SMS is now being utilized in the healthcare industry for patient communication. Because of the speed, efficiency, and ability to be HIPAA-compliant, SMS for doctors is something that healthcare professionals are quickly switching towards. … Read More

Introduction Today, 62% of people prefer remote consultation with doctors whenever possible, so implementing one of the best HIPAA-compliant chat apps may be a great move for your healthcare facility. Since online communication & exchange of information come with risks, … Read More

Introduction Regardless of the industry, missed appointments translate to wasted time, resources, and potential revenue. Statistics reveal that missed appointments cost the U.S. healthcare system alone billions annually and contribute to customer dissatisfaction across various sectors. So how can organizations, mitigate this … Read More