Latest Articles & Insights

Introduction Faxing in the cloud has come a long way. If you’re still using clunky machines or juggling email threads to keep track of who faxed what…it’s probably time for an upgrade. MFax (now under Documo) is one of those … Read More

Introduction If you’re searching for RingCentral integrations, you’re likely trying to answer one core question:  Will RingCentral actually connect with my business tools in a way that saves time, or just move conversations from one place to another? RingCentral is … Read More

Introduction Healthcare practices and their front desk staff are facing intense pressure these days, as  with the advancement of communication technology, patients expect quick responses, instant information, instant updates, and frictionless communication. But healthcare practcies are are facing staff shortages, … Read More

Introduction Patient communication does not stop when clinic hours end. Questions, concerns, and requests can come in at any time during evenings, weekends, or even holidays. For care teams, unmanaged after-hours patient messages in Athenahealth EMR can quickly overwhelm staff. … Read More

Introduction Think faxing is dead? Not even close. Surprisingly, in 2026, faxing is still a go-to for many businesses – especially in industries like healthcare, legal, finance, and government. It’s fast, reliable, and most importantly, secure. And if you’re using … Read More

Introduction It’s Monday morning, and you’ve got to send out a few time-sensitive faxes. You open Fax.Plus, hoping to get it done quickly. But maybe you’re nudged by a page cap, or find yourself switching tabs to handle the rest … Read More

Introduction Fax might sound really old school, but for many businesses, it is still part of their everyday work. If you deal with contracts, medical records, legal paperwork, or signed forms, fax is often the fastest and safest way for … Read More

Introduction Wondering how to set up automated reminder and recall workflows in Athenahealth? We got you.  Recalls and reminders are time-consuming but extremely important tasks to perform when running a healthcare practice. But what if there was a way to … Read More

Introduction Patient communication in healthcare is shifting rapidly toward text, be it for sending appointment reminders, schedule updates, follow-ups, prescription alerts, etc. And for practices using Athenahealth, SMS is one of the most effective ways to reach patients at scale. … Read More

Introduction In healthcare, patient messages do not follow schedules. Some are urgent, others are routine, but every patient expects to know their message has been received. When responses are delayed, uncertainty builds quickly for patients and pressure increases for staff. … Read More

Introduction In healthcare practices today, the burden of communication is growing as patients expect quick replies and instant answers. Despite the evolution of digital channels, phone calls remain the primary channel for patient interaction. While Athenahealth offers a great solution … Read More