The Truth about Birdeye Pricing: Is It Really Cost-Effective?

Introduction

Think you’ve got a solid handle on Birdeye’s pricing, features, and everything in between and are ready to dive in?

Hold up just a sec—let’s make sure you’re truly making the best call.

Before you make your decision, we’ve got a detailed blog that covers Birdeye’s pricing plans, features, and pros and cons, helping you understand the software inside and out.

Birdeye Pricing

Birdeye offers three pricing plans: Starter, Growth, and Dominate. These plans are priced monthly per location. Here’s a detailed breakdown of all Birdeye pricing plans: 

Name of the plan	Price if billed monthly
Starter	$299 per month per location
Growth	$399 per month per location
Dominate	$449 per month per location

Notes: 

• The pricing plans can change depending on the number of locations
• The number of contacts and users are unlimited, irrespective of the plan chosen 

Key features: 

• Text messaging 
• Reviews 
• Campaigns 
• Chatbot 
• Listings  

Birdeye Pricing vs Emitrr Pricing: A Comparison

Now let’s dive directly into the pros and cons of Birdeye Pricing: 

Birdeye Pricing Pros

• All-in-One Features: Birdeye gives you a lot under one roof—reviews, messaging, surveys, and more. So, you’re not paying separately for different tools.
• Custom Quotes: Instead of fixed packages, Birdeye gives pricing based on your business needs. That means you only pay for what you use (in theory).
• Designed for Growth: Birdeye has tools that work well for businesses of all sizes—whether you’re a solo practice or a growing chain.

Birdeye Pricing Cons

• No Public Pricing: You won’t find prices listed on their website, which makes it hard to compare or plan your budget ahead of time.
• Can Get Expensive: Some users say it becomes costly, especially when you start adding more features or users to the plan.
• Limited Trial Info: There’s no clear info about a free trial, so you might need to commit before fully trying it out.
• Long Contracts: In some cases, customers have reported being locked into long-term contracts that are tough to cancel early.

Emitrr Pricing

Even though Birdeye’s pricing is not crystal clear, Emitrr has nothing to hide. Here is Emitrr’s detailed pricing for you to make your decision super easy: 

Emitrr offers three pricing plans for its users: Standard, Pro, and Enterprise. These Emitrr pricing plans also depend on the number of messages you wish to send. Here’s a detailed breakdown of the Emitrr pricing plans: 

Number of message credits	Standard	Pro	Enterprise
500	$42 per month	$45 per month	Contact Sales for a customized quote.
1000	$68 per month	$73 per month
2000	$110 per month	$118 per month
3000	$138 per month	$148 per month
5000	$210 per month	$225 per month
7500	$315 per month	$337 per month
10000	$420 per month	$450 per month
15000	$486 per month	$522 per month
20000	$540 per month	$580 per month
30000	$741 per month	$796 per month
40000	$876 per month	$941 per month
50000	$1011 per month	$1086 per month
100000	$1820 per month	$1960 per month

Note: 

• You only pay for what you use. This pricing is based on the number of messages that you want to send out per month. You can contact sales if you are a large enterprise and want a personalized quote based on your use case. 
• If you’re a healthcare business, then you need to pay an additional $200 fee that will give you access to all the advanced automation capabilities you require. 
• If you require AI capabilities, you can upgrade from the Standard to the Pro plan. 

Key features: 

• Webchat: Allow website visitors to start a chat with you by adding Emitrr’s webchat widget to your website.  
• Mass/bulk messaging: Communicate changes in appointment schedule or send any other important notifications to all your patients at once with mass texting.  
• Chrome extension: Don’t worry about switching between tabs simply install Emitrr’s Chrome extension and access all features easily. 
• Voicemail transcription: Get a crisp summary of your voicemails and save time by avoiding listening to the entire call. 
• Shared SMS inbox: Share your business sms inbox with your team, assign chats, reply to conversations, add notes, and more. 
• Two-way text messaging: Allow your patients to seamlessly text you back for better engagement with two-way texting.  
• Group chat: Start a group chat and allow group members to reply normally or individually on a group thread. 
• VoIP: Reduce cost by implementing our VoIP phone system and manage patient calls better with features like call routing, call queuing, call recording, call transfer, etc.  
• SMS marketing: Do SMS marketing for your healthcare practice by using features like drip campaigns, free sms templates, and more. 
• Contact management: Manage your contacts easily with easy import and export options, seamless integration with 500+ external tools, etc.  
• AI assistance: Get AI-driven assistance to automate repetitive work with Emitrr’s AI features like:
  • Auto responses 
  • Message translation
  • Message tuning 
  • AI rule engine

• Automated Review Requests: Automatically send review requests post-interaction, proactively boosting online reputation by gathering valuable feedback.
• CRM Integration: Sync with your CRM for seamless data flow and access to customer information during communications.
• Review Response Inbox: Centralize all customer review responses in one place, ensuring quick, consistent replies that maintain a positive brand image.
• Reputation Monitoring: Track and monitor reviews across multiple platforms in real-time to stay informed about customer feedback.
• Automated Review Responses: Set up auto-responses to reviews, providing timely engagement and maintaining brand consistency.
• Competitive Benchmarking: Compare your reviews and reputation to competitors’, identifying areas where you excel or need improvement.
• Review Analytics: Gain insights into customer sentiment trends and monitor reputation metrics to understand how your business is perceived over time.
• Customer Feedback Collection: Gather direct feedback from customers through surveys or text-based inquiries, identifying areas for improvement.
• Automated Reminders: Send automatic reminders for appointments, payments, or events to reduce no-shows and keep customers informed.
• Live Chat: Engage customers instantly with real-time chat, offering personalized support and enhancing satisfaction.
• No-Show Follow-Ups: Automatically reconnect with customers who missed appointments, and recover potential lost opportunities

How Emitrr offers better value for money as compared to Birdeye?

As Birdeye’s pricing is not mentioned in detail anywhere, it becomes difficult for new business owners to understand their plans with all the key features they are offering and fall easily into the expensive plan trap. Here at Emitrr, we are fully committed to handing you all the key features transparently. 

Clear and Honest Pricing

Emitrr keeps things simple with transparent pricing. Instead of overwhelming you with multiple pricing options, they offer just two clear plans that outline exactly what you get. Unlike some platforms, like Birdeye, that may introduce hidden fees later on, Emitrr is upfront about all costs. Whether you run a small clinic or a large healthcare facility, you can choose the plan that best suits your needs without overpaying.

No Surprises, Just Straightforward Fees

With Emitrr, you pay what you agree to. There are no additional charges for setup, onboarding, or training. Everything is clearly explained during your onboarding session, so there are no unexpected fees down the road. This makes it easier to budget confidently each month without worrying about hidden costs.

Pay Only for What You Use

Every business is unique, and Emitrr understands that. If you don’t need all the features, you can create a custom plan tailored to your specific needs. This ensures you’re not paying for unnecessary features, keeping your communication strategy efficient and cost-effective.

AI-Powered Communication

Emitrr goes beyond simple text messaging by using AI to streamline customer communication. It can handle common queries, follow up with potential leads, and even manage appointment reminders. These intelligent features save your team time and ensure you never miss an opportunity to engage with your audience.

Easy Integration with Existing Systems

Emitrr works seamlessly with over 500 third-party tools, including Electronic Health Record (EHR) and Practice Management Systems (PMS). This ensures that your customer or patient data stays up to date and automates messaging based on actions in your existing systems. The result is fewer manual tasks and more efficient workflows.

Outstanding Customer Support

Emitrr’s customer support is a standout feature, with a perfect 5-star rating on Capterra. Their support team is known for being responsive, helpful, and available around the clock. Whether you need technical assistance or help with a feature, there’s always someone ready to assist you.

Comprehensive VoIP Features

If you need more than just text messaging, Emitrr offers VoIP capabilities, making it an all-in-one communication solution. You can set up Interactive Voice Response (IVR) systems, receive call transcriptions, send automated follow-up texts for missed calls, hold conference calls, and manage user permissions. These features are designed to meet healthcare compliance standards, including HIPAA. If VoIP isn’t essential for your business, you can still opt for text messaging only—there’s no pressure to bundle services.

Frequently Asked Questions

Conclusion

Now that we’ve explored Birdeye’s pricing and features in detail, it’s clear that while the platform does offer solid texting, reputation management and calling tools, its pricing can feel a little tricky to navigate. With unclear platform fees, limited access in the basic plans, and no flexibility to pay only for what you need, it may not be the best choice for small businesses that want predictable and affordable costs.

Here’s where Emitrr really makes a difference. Unlike platforms that complicate pricing and overload you with unnecessary features, Emitrr keeps things clean and customer-focused. You get honest, upfront pricing, zero hidden fees, and the flexibility to pay only for what you actually need. Whether you’re a small business scaling up or a healthcare provider juggling patient communication, Emitrr brings together excellent reputation management features,  secure texting, smart AI texting, seamless CRM integration, and VoIP services, everything you need in one easy-to-use platform. Want to see it in action? 

Book a demo today and experience the difference!