Automate pre-op instructions, post-surgical follow-ups, PT referral reminders, and recovery communication workflows built for the scheduling demands of orthopedic practices.
Surgical patients need precise pre-op instructions days in advance, like NPO status, medication holds, arrival times, ride confirmation. When that happens manually, communication gaps cause cases to cancel or be delayed on the day of surgery.
With a full surgical and clinic schedule, consistent post-operative follow-up calls are the first thing that doesn't happen. The result is clinical risk, delayed complication detection, and patient dissatisfaction with their care experience.
Orthopedic appointment slots are long and clinical staff are fully engaged. A no-show in a specialist's schedule is a significant, often unrecoverable revenue loss with no fast way to backfill from a cold waitlist.
Patients told at discharge to schedule physical therapy often don't. Without an automated follow-up from your office, compliance with the prescribed plan of care suffers and outcomes reflect it.
Text patients before every clinic visit and surgical case and collect confirmations automatically, across your entire schedule volume.
Automatically text patients who were referred to physical therapy to confirm they've scheduled their first appointment to improve plan-of-care compliance and your outcome data.
Send automated texts with surgery-specific prep instructions, medication hold reminders, NPO guidelines, consent confirmation, and day-of logistics in the days before each case.
Check in with patients at 24 hours, one week, and four weeks post-surgery to catch wound concerns, DVT symptoms, or mobility questions early and reinforce your standard of care.
Fill high-value specialist appointment cancellations by instantly texting your waitlist, recovering revenue from slots that are otherwise impossible to fill on short notice.
Send new patient registration and pre-op consent forms digitally, completed before arrival, saving check-in time and reducing day-of-surgery paperwork delays.
reduction in manual responses
reduction in no-shows & cancellations
growth in patient reviews
staff hours saved weekly through automation