Author Archives: Tuba Bashte

Introduction Text messaging has become central to how healthcare practices talk to patients, but bolting SMS onto an existing tech stack doesn’t automatically solve the communication problem. Messages need to connect to schedules, patient records, staff workflows, and follow-up processes, … Read More

Introduction Text messaging has become one of the easiest ways for healthcare practices to stay in touch with patients. A quick text can communicate an important update, answer a simple question, or keep a patient engaged without requiring another phone … Read More

Introduction Healthcare organizations communicate with patients across far more touchpoints than a traditional phone call. Patients may call a practice, respond to a text, ask a question through chat, receive an email, or contact a centralized support team. As these … Read More

Introduction Texting can help a healthcare practice confirm appointments, fill open slots, follow up with patients, and stay connected between visits. But the way a practice uses SMS is fundamentally different from how a typical business uses texting for promotions, … Read More

Introduction Healthcare communication does not happen in isolation. A patient may call a practice with a question, reply to a text later in the day, ask for help with an administrative request, or need to be directed to another member … Read More

Introduction A urology practice runs two distinct rhythms at once: a steady clinic schedule of prostate checks, incontinence follow-ups, and stone management, and a surgical calendar that needs OR coordination, pre-op consent, and cost communication that often involves real out-of-pocket … Read More

Introduction An internal medicine physician might see a patient with diabetes, hypertension, and early kidney disease in the same fifteen-minute visit, each condition carrying its own monitoring interval, medication rules, and documentation requirement. An EMR for internal medicine has to … Read More

Introduction A primary care panel is a long game. The same patient who came in for a sinus infection this month is due for an annual wellness visit in six, a diabetic screening in nine, and a mammogram reminder somewhere … Read More